Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2023, Unsuccessful
I only ever heard from him [Dr. Dehan Chen] on the phone with bad news. He would immediately want to make the next plan. He never checked in with me in any form of communication to see how my mental heath was after miscarriage or unsuccessful embryo transfers...I had to do my own research about a good number and then demand more bloodwork. I had a miscarriage before that. He is not an endocrinologist. That was my mistake.
[Valley Hospital Fertility Center] Weaknesses- no communication with doctor unless it goes through the patient portal with a nurse first, runs like a number, no specific team coordinator, no attention to mental health, no advising of supplements, patient needs to do own research and ask those questions, go to your own endocrinologist before here to be sure your medication (if needed) is correct and managed by that professional provider
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
I never got any real information about my initial test results. He always wanted to rush into a new plan immediately after something first failed. Communication with him was impossible…like playing phone with tin cans. I would have to ask a nurse to contact him. He would only call, never message. Often, if he was returning a call, it would be during the time that I was teaching and unavailable. I was put on too low of a dosage of meds for hypothyroidism, which he diagnosed me with. I had to do my own research about a good number and then demand more bloodwork. I had a miscarriage before that. He is not an endocrinologist. That was my mistake.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Tell him exactly what you need to know and how.
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
I only ever heard from him on the phone with bad news. He would immediately want to make the next plan. He never checked in with me in any form of communication to see how my mental heath was after miscarriage or unsuccessful embryo transfers.
Describe the protocols Dehan Chen used in your cycles at Valley Hospital Fertility Center and their degree of success.
Antagonist cycles for ivf and clomid for iui
Describe your experience with the nursing staff at Valley Hospital Fertility Center.
Efficient and kind, but i had to ask for extra attention or help with meds.
Describe your experience with Valley Hospital Fertility Center.
Weaknesses- no communication with doctor unless it goes through the patient portal with a nurse first, runs like a number, no specific team coordinator, no attention to mental health, no advising of supplements, patient needs to do own research and ask those questions, go to your own endocrinologist before here to be sure your medication (if needed) is correct and managed by that professional provider
Describe the costs associated with your care under Dehan Chen at Valley Hospital Fertility Center.
I was blessed to have incredible insurance, but genetic testing of embryos and freezing costs were not covered.
Describe Dehan Chen's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Valley Hospital Fertility Center.
He did not entertain a multiple embryo transfer. It never came up. I had only two good embryos though.
What specific things went wrong at Valley Hospital Fertility Center?
- Failed to order appropriate test
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Valley Hospital Fertility Center.
I was diagnosed with hypothyroidism at my initial work up. I was put on a prescription and the dosage was only adjusted once after an additional lab result. Then, i had no further lab work on my thyroid levels (t3 maybe). After i had a miscarriage, i looked into the levels i should have. I had to demand that my lab work be done before we started ivf. I had also been to see my own endocrinologist who tested me and said my levels were still incorrect. Only then did i get a blood test. I was also never clearly told that my diagnosis was unexplained infertility. I had to ask that question directly.