Rated 6.6
Strongly recommend: 53%Don't recommend: 47%6.6
53% strongly recommend
6 reviews
Humanity
8.1
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.6
5.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
Cornell
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Dehan Chen works at

Valley Hospital Fertility Center
Rated 6.4
Strongly recommend: 61%Neutral: 7%Don't recommend: 32%6.4

Explore Clinic
Ridgewood
223 North Van Dien Avenue
Ridgewood, NJ 07450

6 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unsuccessful
NPS
3
NPS
0
Age 39 - 41
1 IUI
1 IVF
Unexplained
Income $200K - $499K
Sales Representative
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He's [Dr. Chen is] kind and considerate, but seemed like he was just going through the motions. He did not make solid recommedations for a treatment plan, instead asked us what we thought and what we wanted to do. We would have preferred a firm recommedation considering he is the medical professional. I felt like I had to ask a lot of questions and/or ask for clarification, versus Dr. Chen giving a good explanation up front. His answers were always short without much elaboration...
The nurses [at Valley Hospital Fertility Center] seem to be going through the motions and forget that you are going through this for the first time and make assumptions that you know what they are talking about or have a better understanding of procedures than you may have. They do not answer the phone, you must leave a message and wait to for them to call you back. They rely mainly on the portal to give medication instructions. I also repeately had to ask them to send my prescription to my pharmacy of choice - they kept sending them to their default one. They also told me to call the pharmacy to have the prescription transferred...
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
Dr. Chen seemed like a fine doctor when we first met him during our consultation. He's kind and considerate, but seemed like he was just going through the motions. He did not make solid recommedations for a treatment plan, instead asked us what we thought and what we wanted to do. We would have preferred a firm recommedation considering he is the medical professional. I felt like I had to ask a lot of questions and/or ask for clarification, versus Dr. Chen giving a good explanation up front. His answers were always short without much elaboration.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Ask questions and be firm about what your goals are and what you want to get out of treament. Get firm recommedations.
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
This is a relatively small practice with only 3 doctors and I felt like the staff make you feel like it's the first time they are seeing you every visit.
Describe the protocols Dehan Chen used in your cycles at Valley Hospital Fertility Center and their degree of success.
300IU Follistim w/ 150 Menopur for 3 nights, Follistim then reducted to 150IU the next visit, then 75IU, then I was taken off of it. Dr. Chen believed I had too high of a dose of Follistim which affected my retrieved egg quality. During monitoring the nurses had led me to believe that I was responding well to the medication, but turns out it was most likely too high of a dose.
Describe your experience with the nursing staff at Valley Hospital Fertility Center.
The nurses seem to be going through the motions and forget that you are going through this for the first time and make assumptions that you know what they are talking about or have a better understanding of procedures than you may have. They do not answer the phone, you must leave a message and wait to for them to call you back. They rely mainly on the portal to give medication instructions. I also repeately had to ask them to send my prescription to my pharmacy of choice - they kept sending them to their default one. They also told me to call the pharmacy to have the prescription transferred. Overall lack of attention to detail.
Describe your experience with Valley Hospital Fertility Center.
Egg retrievals are done at an outpatient building, separate from the main clinic and lab location, so there is transporation to and from the lab. Day of retrieval they had my husband produce his sample at home and transport it to the outpatient center, vs. providing it fresh.
Describe your experience with your monitoring appointments at Valley Hospital Fertility Center.
Because of Covid, they scheduled your monitoring appointments for a specific time. This made the visits very efficient since they were able to control the amount of people at one time. It was definetly a cattle call when it was your turn.
Describe the costs associated with your care under Dehan Chen at Valley Hospital Fertility Center.
Diagnostics: around $2800, Egg Retrieval Cycle: $1500, PGT testing: $3000 (not covered by insurance). It must be noted that this clinic DOES not process claims for treatment cycles if you insurances states no fertility coverage. After repeatedly asking billing to submit claims (and being made to feel like we were fools for asking) for our IVF cycle, it turned out we had significant plan discount with our insurance and in turn are due back significant credit. You must insist they submit claims for all procedures. A true advocate for patients would do this without being asked.
What specific things went wrong at Valley Hospital Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Valley Hospital Fertility Center.
I repeately had to ask them to send my prescription to my pharmacy of choice - they kept sending them to their default one. When I made them aware of this mistake, they told me to call the (wrong) pharmacy to have the prescription transferred. I requested my records so I could have a consultation with another clinic, when 2 weeks went by and still no records were sent, they said they had no record of my request.
3
Doctor
Dehan Chen
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2013 - 2014, Successful
NPS
10
NPS
9
Age 33 - 34
1 IVF
1 Egg Freezing
Male Factor
European
Income $100K - $199K
Teacher
2nd of 2 Docs
3 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr Chen was caring, friendly, and compassionate. He wanted us to be successful and help with everything he could to help us get pregnant...The team [at Valley Hospital] was so friendly and kind even when the news was upsetting.
[Monitoring at Valley Hospital] was a well oiled machine but if you needed to be some where by a certain time it was important to get there early before the clinic opened to wait in line. Depending on the time of year it wasn't busy at all! [Nurse} Kathy was amazing and friendly. Adrianne and Pat were wonderful too!
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
Dr Chen was caring, friendly, and compassionate. He wanted us to be successful and help with everything he could to help us get pregnant.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Ask lots of questions and be proactive about your care.
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
The Valley team was so caring and concerned for my welfare and well-being. The team was so friendly and kind even when the news was upsetting
Describe your experience with the nursing staff at Valley Hospital Fertility Center.
Kathy was amazing and friendly. Adrianne and Pat were wonderful too! All the nurses were great and always greeted you with a smile and friendly greeting.
Describe your experience with your monitoring appointments at Valley Hospital Fertility Center.
It was a well oiled machine but if you needed to be some where by a certain time it was important to get there early before the clinic opened to wait in line. Depending on the time of year it wasn't busy at all!
10
Doctor
Dehan Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
Tubal Blockage
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chen is incredible. He was always very honest with my odds of having a child and helped my husband and I navigate the process to a successful outcome.
The entire team at Valley seemed as though they knew me personally. The took the time to answer each and every question I had until I was satisfied with the answer. The nurses were also amazing. On a number of occasions, I had emergencies and they were always helpful and compassionate.
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
Dr Chen is incredible. He was always very honest with my odds of having a child and helped my husband and I navigate the process to a successful outcome.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Expect a Harvard level graduate who will be honest with you even if it is not what you want to hear.
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
The entire team at Valley seemed as though they knew me personally. The took the time to answer each and every question I had until I was satisfied with the answer.
Describe your experience with your nurse at Valley Hospital Fertility Center. (Assigned nurse: Margrate)
The nurses we also amazing. On a number of occasions, I had emergencies and they were always helpful and compassionate.
Describe your experience with your monitoring appointments at Valley Hospital Fertility Center.
There were almost always 20 or more patients. The office was efficient and the wait was as short as possible with that number of patients.
10
Doctor
Dehan Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2012, Successful
NPS
10
NPS
10
Age 31
4 IUI
1 IVF
Male Factor
Income $200K - $499K
Teacher
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Chen has a very sweet disposition....When I had to be seen by Dr. Nasseri, he was much more matter of fact. Not as "friendly" per se, but I was always confident in his ability. The office staff were sweethearts.
Dr. Chen [of Valley Hospital Fertility Center] has a very sweet disposition....When I had to be seen by Dr. Nasseri, he was much more matter of fact. Not as "friendly" per se, but I was always confident in his ability. The office staff were sweethearts.
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
I know that Dr. Chen was very warm, calm and reassuring. But, I was always anxious/nervous that I wouldn't know what to do and when as far as administering shots and meds. I was always having to call the nurse.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Use Valley Fertility!
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
Everyone knew and called me by first name. Dr. Chen has a very sweet disposition.
Describe your experience with Valley Hospital Fertility Center.
When I had to be seen by Dr. Nasseri, he was much more matter of fact. Not as "friendly" per se, but I was always confident in his ability. The office staff were sweethearts.
10
Doctor
Dehan Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
9
NPS
9
Age 22 - 24
Male Factor
PCOS
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Chen was great, very attentive and great at explaining our options and diagnosis in a manner we understood. He was very compassionate and took the time to make sure we understood every blood test, procedure and diagnosis...My husbands semen analysis showed zero sperm, azospermia. Dr Chen did blood work, genetic testing to try to find the route cause before referring us to a urologist. I have a septated uterus and dr Chen did a saline sonogram and a HSG to try to determine the severity and if I would need surgery or not. He was very good at explaining everything along the way
The nursing staff [at Valley Hospital Fertility Center] was great at making sure you knew your upcoming procedures and when we would heard results and where good at checking in on you frequently...The clinic is very clean and organized, they have their own lab to do blood work/ analysis and have their own ultrasound machines so you don’t need to go anywhere else for any of your tests/ procedure...My husbands semen analysis showed zero sperm, azospermia. Dr Chen did blood work, genetic testing to try to find the route cause before referring us to a urologist. I have a septated uterus and dr Chen did a saline sonogram and a HSG to try to determine the severity and if I would need surgery or not. He was very good at explaining everything along the way
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
Dr Chen was great, very attentive and great at explaining our options and diagnosis in a manner we understood. He was very compassionate and took the time to make sure we understood every blood test, procedure and diagnosis.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
Trust him and the advice he gives, but also know what you want/ don’t want with your fertility treatment
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
Look time to know me and my husband and remembered us from each visit
Describe the protocols Dehan Chen used in your cycles at Valley Hospital Fertility Center and their degree of success.
My husbands semen analysis showed zero sperm, azospermia. Dr Chen did blood work, genetic testing to try to find the route cause before referring us to a urologist. I have a septated uterus and dr Chen did a saline sonogram and a HSG to try to determine the severity and if I would need surgery or not. He was very good at explaining everything along the way
Describe your experience with the nursing staff at Valley Hospital Fertility Center.
The nursing staff was great at making sure you knew your upcoming procedures and when we would heard results and where good at checking in on you frequently
Describe your experience with Valley Hospital Fertility Center.
The clinic is very clean and organized, they have their own lab to do blood work/ analysis and have their own ultrasound machines so you don’t need to go anywhere else for any of your tests/ procedure.
Describe the costs associated with your care under Dehan Chen at Valley Hospital Fertility Center.
My insurance covered most of my diagnosis tests and procedures and they laid out all expenses for each of your treatment options
9
Doctor
Dehan Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 37
1 IUI
Endometriosis
East Asian
Income $200K - $499K
Business Executive
1st of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Dehan Chen] has a down to earth approach and was positive yet realistic about our chances. He spent the time to patiently answer all of our questions, even after our consultation via email... was a trust-worthy and realistic doctor. He had a a lovely, caring attitude that is comforting in what can be a stressful situation...Getting pregnant is an emotional as well as medical process and Dr Chen was a trust-worthy and realistic doctor.
The IVF clinic [Valley Hospital Fertility Center] and Dr Chen are welcoming and professional. My husband and I are very happy with our result and the process of getting pregnant was smoother than we had experienced at different clinic...The Valley nursing staff are professional, organized and pleasant...[Dr. Dehan Chen] has a down to earth approach and was positive yet realistic about our chances. He spent the time to patiently answer all of our questions, even after our consultation via email... was a trust-worthy and realistic doctor. He had a a lovely, caring attitude that is comforting in what can be a stressful situation...Getting pregnant is an emotional as well as medical process and Dr Chen was a trust-worthy and realistic doctor.
How was your experience with Dehan Chen at Valley Hospital Fertility Center?
Getting pregnant is an emotional as well as medical process and Dr Chen was a trust-worthy and realistic doctor. He had a a lovely, caring attitude that is comforting in what can be a stressful situation.
What's one piece of advice would you give a prospective patient of Dehan Chen at Valley Hospital Fertility Center?
No question is too silly to ask when you are trying to get pregnant and you don't need to feel embarassed to ask anything.
During treatment, were you treated like a number or a human with Dehan Chen at Valley Hospital Fertility Center?
Dr Chen has a down to earth approach and was positive yet realistic about our chances. He spent the time to patiently answer all of our questions, even after our consultation via email.
Describe your experience with the nursing staff at Valley Hospital Fertility Center.
The Valley nursing staff are professional, organized and pleasant.
Describe your experience with Valley Hospital Fertility Center.
The IVF clinic and Dr Chen are welcoming and professional. My husband and I are very happy with our result and the process of getting pregnant was smoother than we had experienced at different clinic.
10
Doctor
Dehan Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Valley Hospital Fertility Center
Ridgewood
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5