Deirdre Conway
Utah Fertility Center
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Nurse email
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Medical SchoolU. of Pittsburgh
ResidencyNYU
FellowshipUCLA
Idaho Falls
3200 Channing Way
Idaho Falls, ID 83404
(208) 529-2019
Murray
5296 Commerce Dr.
Murray, UT 84107
(801) 785-5100
Pleasant Grove
1446 W. Pleasant Grove Blvd.
Pleasant Grove, UT 84062
(801) 785-5100
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85 assessments
2
2
Age
23
Treated
2017
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
—
2
2
After the initial consultation I did not see or hear from Dr. Conway again. I completed three IUI'S with her clinic with two others having to be cancelled, due to too many eggs being ready . I did not expect to see her constantly, but the feeling of simply being passed off was not one that I was fond of...seemed very kind and invested in our success during the consultation. She kept great eye contact and made my husband and I feel very hopeful. Once treatment began however, I feel it was a very different story. I never saw or heard from her again after that initial consultation. I felt I had simply been passed off. My experience as her specific patient was one of confusion and pain, as I honestly would not say that she had any part in my infertility journey.
I think that this clinic [Utah Fertility Center] is really good at marketing and creating a warm environment...The staff was friendly and very welcoming. If you are nervous, just say it! When I opened up about being nervous, the staff was great at addressing my fears and putting me at ease..nurses were very friendly...They were very prompt at returning emails. The staff always explained things to me at the best of their abilities. Once when I went in I was not feeling well and threw up in their sink! The nurses were so nice about it and made me feel so at ease. I mean of course I was embarrassed and felt bad, but they gave me no reason to feel those things.
Age
23
Treated
2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
—
2
2
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway seemed very kind and invested in our success during the consultation. She kept great eye contact and made my husband and I feel very hopeful. Once treatment began however, I feel it was a very different story. I never saw or heard from her again after that initial consultation. I felt I had simply been passed off. My experience as her specific patient was one of confusion and pain, as I honestly would not say that she had any part in my infertility journey.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
A piece of advice that I would give to a prospective patient of Dr. Conway would be to make sure you go to another doctor for your diagnostic services. I went to her and during the consultation she asked if I had regular periods, I said yes and that was all that she did on me besides routine blood work. After an increased amount of pain with each period while seeing Dr. Conway I went to another doctor. Almost instantly the new doctor was able to tell me that I had growths in my uterus, PCOS and most likely endometriosis. It was really upsetting to me that none of this was noticed or mentioned during the numerous ultrasounds I was given in Dr. Conway's office.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
After the initial consultation I did not see or hear from Dr. Conway again. I completed three IUI'S with her clinic with two others having to be cancelled, due to too many eggs being ready . I did not expect to see her constantly, but the feeling of simply being passed off was not one that I was fond of. Her nurses were very friendly though, and I did enjoy them.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I did IUI's with Dr. Conway's office. I would report to their office via phone when my cycle day one was. They would then schedule me to come in for my baseline ultrasound. After that appointment I would receive a prescription for chlomid and be scheduled for my next appointment. During the next appointment I would have another ultrasound to check the growth of the follicles. Then, based off of size I would know when to inject the trigger shot. Then come in the next day for the insemination. After insemination I would be lay on the table and they would raise the end of the table up, to where my head was lower than my feet. It always made me think of Phoebe off of friends at that part. After the procedure I would go home and start taking vaginal suppositories to help sustain a pregnancy. Then two weeks later I would go into the clinic again for a blood test. They would later call me with the results.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie Morgan)
The nursing staff was amazing! I loved Stephanie. They were very prompt at returning emails. The staff always explained things to me at the best of their abilities. Once when I went in I was not feeling well and threw up in their sink! The nurses were so nice about it and made me feel so at ease. I mean of course I was embarrassed and felt bad, but they gave me no reason to feel those things.
Describe your experience with Utah Fertility Center.
I think that this clinic is really good at marketing and creating a warm environment. With the office being an extension one, I don't think I can really talk on what the offices in Utah are like. The staff was friendly and very welcoming. If you are nervous, just say it! When I opened up about being nervous, the staff was great at addressing my fears and putting me at ease.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Dr. Conway gave us an approximate number upfront for what an IUI would cost and unfortunately I cannot remember the number. The frustrating part to me was that there were a lot of tests and extra things that were not included in that lower number that had initially swayed our decision to continue with treatment.
What specific things went wrong at Utah Fertility Center?
- Failed to call with results
- Failed to send your chart to another clinic
Describe the specific things that went wrong at Utah Fertility Center.
Overall I just wish Dr. Conway had been more hands on in my treatments. I simply did not feel that things were being done very thoroughly at this clinic.
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8
8
Age
29 - 31
Treated
2018 - 2020
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Uterine Fibroids, Unexplained
8
8
[Dr.] Conway in general was very warm and kind...my Husband and I have been receiving treatment for the last 2 years. Our consultation went well and I felt she was able to give us some answers that explained some of the issues we’d been having. Come to find I have PCOS and endometriosis; I’ve also had several other procedures guided by her. When things haven’t gone as planned I appreciate her honesty and willingness to answer our questions and concerns. She has a great bedside manner.
[Nurses at Utah Fertility Center are] Very kind and compassionate people. They’ve had a hard time recalling where we are at in cycles and what we’ve tried before...Prescriptions not being called in in a timely fashion. This has happened on a few occasions. I’ve also had to call asking for results that weren’t provided when I was told to expect them...Each IUI cycles was approximately $900 plus medications...IVF will cost us over 10k for a single cycle.
Age
29 - 31
Treated
2018 - 2020
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, Endometriosis, PCOS, Uterine Fibroids, Unexplained
8
8
How was your experience with Deirdre Conway at Utah Fertility Center?
my Husband and I have been receiving treatment for the last 2 years. Our consultation went well and I felt she was able to give us some answers that explained some of the issues we’d been having. Come to find I have PCOS and endometriosis; I’ve also had several other procedures guided by her. When things haven’t gone as planned I appreciate her honesty and willingness to answer our questions and concerns. She has a great bedside manner.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Take time to fill out all the paperwork prior to your initial consult. Don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Clinic staff often forgetting where we were at in the cycle or what had tried. Conway in general was very warm and kind.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
1 timed intercourse cycle with femara and a trigger shot. This ended in a chemical pregnancy.
3 rounds of IUI with femara, dex, injectable and trigger shots. First 2 rounds only 1-2 follicles developed. Our last cycle we added menopur with 5+ follicles. All of these cycles ended with negative beta tests. We are now discussing starting IVF.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie)
Very kind and compassionate people. They’ve had a hard time recalling where we are at in cycles and what we’ve tried before.
Describe your experience with Utah Fertility Center.
Nice updated facility; kind staff; compassionate and flexible. The doctor is impressive and the capabilities of the facility itself is convenient.
Sometimes they’ve struggled to recall previous cycles and how I responded. I’ve also left messages with people for those calls to not be returned.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Each IUI cycles was approximately $900 plus medications. My insurance had covered most of my direct consultations. Insurance also helped cover portions of my blood work. IVF will cost us over 10k for a single cycle.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
NA
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
Describe the specific things that went wrong at Utah Fertility Center.
Prescriptions not being called in in a timely fashion. This has happened on a few occasions. I’ve also had to call asking for results that weren’t provided when I was told to expect them. Nothing that is worthy to “write home about.” We are very fortunate to have access to a clinic of the caliber in our area.
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9
10
Age
27 - 28
Treated
2019 - 2020
Success with this Doc
?
Treatment
—
Diagnosis
Other
9
10
My experience as a patient so far has been as good as it could be dealing with something like this. I trust Dr. Conway and feel that she knows what she’s doing and when things haven’t worked she always has another route to try and change. I feel like she really cares about me and what I’m going through and that I’m not just another patient to her...
The nursing staff [at Utah Fertility Center] was very smart and sharpe and compassionate it to what I’m going through. They know what they are doing and can answer most of my questions without having to speak with Dr.Conway...they really help me feel not alone in all of this and are beyond compassionate. I do feel like it would be nice if they assigned their patients to a set group or team of PAs nurses or medical assistants just to keep our information with certain people so when we call or whatnot we can speak to someone who we have delt with in the past.
Age
27 - 28
Treated
2019 - 2020
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
Other
9
10
How was your experience with Deirdre Conway at Utah Fertility Center?
My experience as a patient so far has been as good as it could be dealing with something like this. I trust Dr. Conway and feel that she knows what she’s doing and when things haven’t worked she always has another route to try and change. I feel like she really cares about me and what I’m going through and that I’m not just another patient to her.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
She’s smart and knows what she’s doing! Give her all the information you can about you and her spouse and work together to come up with a plan that you both feel comfortable with
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt like she took her time with me and really got done to the nitty girrty of all my questions. She is patient and kind and I feel that she really cares about what she’s doing and gives her all in this process to help me the absolute best way she knows how
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
My first 2 cycles I was put on femera 5mg because I had never been on a fertility meds before. Those unfortunately didn’t work and so then my next cycle I did femera with a trigger shot and timed intercourse with scans to check my follicles. Sadly that didn’t work either. At that point me and my husband had to stop with our fertility treatments because we were saving to move into our first house and so for another 2 months I was put back into femera 7.5mg to see if upping the dose would help and that didn’t work either. Last month I went into see her and we got everything set up for us to try iui but with COVID-19 that is being put on hold unfortunately
Describe your experience with the nursing staff.
The nursing staff was very smart and sharpe and compassionate it to what I’m going through. They know what they are doing and can answer most of my questions without having to speak with Dr.Conway.
Describe your experience with Utah Fertility Center.
As a whole I love it there and feel very taken care of. I trust them and I feel confident they know what they are doing and with their help eventually I’ll have a little baby in my arms. I know everything with infertility is trial and error and they really help me feel not alone in all of this and are beyond compassionate. I do feel like it would be nice if they assigned their patients to a set group or team of PAs nurses or medical assistants just to keep our information with certain people so when we call or whatnot we can speak to someone who we have delt with in the past.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
So far I’ve spent about 1,200 with appointments blood draws and medications and treatments
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7
8
Age
28 - 29
Treated
2019 - 2020
Success with this Doc
?
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS, Unexplained
7
8
I’m using dr Conway for secondary infertility...I have only been able to complete one cycle of femara 5mg with trigger shot for timed intercourse. They found polyps in my uterus and I am awaiting removal of the polyps for further treatment...was very analytical stated the facts and started testing that day. It was nice to be able to start immediately and not have to wait, but my husband described it as being pushed through like cattle.
They [nurses] are friendly and caring, they also take time with you to make sure you know what fit are doing for your treatment abs are willing to answer any questions you have when you call...After getting blood draws done I was informed I would be able to see the results on my portal they have never posted to my portal. I was also told that the polo in my uterus had no effect on my fertility one appointment then the next it was a huge problem resulting in postponing a cycle.
Age
28 - 29
Treated
2019 - 2020
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
5th of 5 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
PCOS, Unexplained
7
8
How was your experience with Deirdre Conway at Utah Fertility Center?
I saw dr Conway for my consult and then had a phone call follow up with her. After that I’ve not seen her again I’ve only seen her PA and nurses. The initial meeting was good and her treatments aggressive since I’ve been through this before. She was willing to take my experiences and what I wanted when she made the treatment plan.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be prepared to move quickly of that is what you want. Take your time to think about what you would like to do and let her know she will work with you but you have to be open.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr Conway was very analytical stated the facts and started testing that day. It was nice to be able to start immediately and not have to wait, but my husband described it as being pushed through like cattle.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I’m using dr Conway for secondary infertility. I am still using her but so far I have only been able to complete one cycle of femara 5mg with trigger shot for timed intercourse. They found polyps in my uterus and I am awaiting removal of the polyps for further treatment.
Describe your experience with the nursing staff.
They are friendly and caring, they also take time with you to make sure you know what fit are doing for your treatment abs are willing to answer any questions you have when you call
Describe your experience with Utah Fertility Center.
They are very good at what they do they have done it so much but some times it’s feels like it moves to quickly and you don’t have time to make a decision they want you to decide on the spot. They know who you are but forget what treatment you are doing while you are in the office with them.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
200 for saline ultrasound, 450 for timed intercourse. 1200 for hysterograph
What specific things went wrong at Utah Fertility Center?
- Failed to call with results
- Provided conflicting information
Describe the specific things that went wrong at Utah Fertility Center.
After getting blood draws done I was informed I would be able to see the results on my portal they have never posted to my portal. I was also told that the polo in my uterus had no effect on my fertility one appointment then the next it was a huge problem resulting in postponing a cycle.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
34
Treated
2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
10
We ended up with 19 eggs, 14 mature, ICSI, 9 fertilized, 4 biopsied and frozen. 3 genetically normal. [results with Dr. Deirdre Conway]...Even though I know she’s super busy I always felt like there wasn’t anything else calling her name...Is thorough, gentle, and she allows your grief to be a thing. She is funny, personable, even called me personally (after hours) when there was specific news she knew could be devastating. From the moment I met her to our transfer day she was present, she was kind and most of all honest.
It’s pretty quick from check in to getting back in a timely manner [at Utah Fertility Center]. They confirm your name at each checkpoint to be thorough. They know you by name depending on your tx plan. It’s clean, it’s big and you could easily feel overwhelmed but it’s such a warm atmosphere. You can tell the staff has longevity and they are all so empathetic...team is on point and very responsive; especially since you don’t always see the doc.
Age
34
Treated
2019
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Is thorough, gentle, and she allows your grief to be a thing. She is funny, personable, even called me personally (after hours) when there was specific news she knew could be devastating. From the moment I met her to our transfer day she was present, she was kind and most of all honest.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure you’re a fit. There are plenty of of RE’s out there. Allow yourself to be vulnerable. They want you to succeed and part of successful treatments in my option is our comfort level as a patient. But if you don’t feel a great vibe it’s okay to ask to meet a different doc under that practice.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Even though I know she’s super busy I always felt like there wasn’t anything else calling her name. Her team is on point and very responsive; especially since you don’t always see the doc.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
For my egg retrieval she upped doses on certain meds because of my age and that we were wanting to just do one retrieval. At my saline u/s she saw some thickened lining and advised hysteroscopy at time of retrieval. That was daunting to think about but so grateful she knocked two birds out with one stone. She wanted to help us achieve that goal if possible. My husband had to have a TESE so we already had his sperm on Ice while I was stimming. We were able to stim a few days longer because they wanted a few follicles to catch up. We ended up with 19 eggs, 14 mature, ICSI, 9 fertilized, 4 biopsied and frozen. 3 genetically normal.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Morgan )
Morgan was empathy, responsive, and helpful.
Describe your experience with Utah Fertility Center.
It’s pretty quick from check in to getting back in a timely manner. They confirm your name at each checkpoint to be thorough. They know you by name depending on your tx plan. It’s clean, it’s big and you could easily feel overwhelmed but it’s such a warm atmosphere. You can tell the staff has longevity and they are all so empathetic.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Roughly $20k give or take.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Due to my age and ICSI and PGS testing we never wanted to transfer more than 1 respectively
What specific things went wrong at Utah Fertility Center?
- Lost results
Describe the specific things that went wrong at Utah Fertility Center.
Of my 15 vials of blood drawn one of them was misplaced or lost in transport. Frustrating that I had to wait for result and have it drawn again. This is what I was told. Maybe there was a different reason but it’s in the past and not even a thing.
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10
10
Age
40
Treated
2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
10
10
One thing I will never forget for Dr. Conway is that when I told her about my financial challenges she immediately looked for other options such as clinical trials and I was luckily enrolled in a study after that. This have relieved my worries about securing financial funds needed for the IVF...The only limitation was not physician approach as much as it was the study protocol. I was only allowed 1 embryo transfer at a time since the quality was good AB, AB and CB. Also genetic testing was not allowed...
[Utah Fertility Center's] strength is in the staff friendliness, reputation of their doctors and the genuine care you recieve from everyone. The place is always clean and tidy as well. The only thing I would comment negatively on is that it takes so long for calls to be answered and sometimes it isn’t answered. This is really a weakness since the only support is through calls...I underwent IVF using a new medication vs. placebo. I was on the medicine which I took 15units daily for 7 days. I ended up having 4 ollicles were major and that’s when I was given the trigger shot. 6 eggs were retrieved 4 were mature and fertilized with icsi and 3 were blasts by day 5/6. I had 1 transfered so far and it wasn’t successful and will still go for the second 1 soon. Before the IVF I had water US done where it showed a polyp that was removed.
Age
40
Treated
2019
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was great. I went to her after reading and watching reviews about her and she lived up to my expectations. Dr. Conway was tentative, listened to all my concerns, reviewed my previous treatment history and asked questions where it mattered. She was very sympathetic, acknowledged my pain and suffering and started explaining in details possible causes and treatment options. My husband and my sister who attended the first visit with me where included in the discussion and their questions answered fully with a gentle supporting smile on her face this whole time. After that possible options with the pro and cons of each was explained and we considered all of them and made our informed choice to go for IVF since I had multiple IUIs done previously. One thing I will never forget for Dr. Conway is that when I told her about my financial challenges she immediately looked for other options such as clinical trials and I was luckily enrolled in a study after that. This have relieved my worries about securing financial funds needed for the IVF.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Dr. Conway is busy, be ready to wait for appointments for months and you better make sure you are there on time when the time comes. I have scheduled my appointment months before and actually missed it because of traffic congestion. They were nice enough to to schedule another appointment in a week time so I did go there on time.
You should also be ready to wait for sometime even if you arrive on time. I wouldn’t complain since the visit is worth the wait.
One more thing, don’t expect to see Dr. Conway at every visit. But she sure knows her patients and what’s going on with them. I also didn’t mind it much since the first few consultations and assessments were the basis to agree on a plan of care which I am following right now.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Doctor Conway was very kind and she was trying to help me get pregnant.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I underwent IVF using a new medication vs. placebo. I was on the medicine which I took 15units daily for 7 days. I ended up having 4 ollicles were major and that’s when I was given the trigger shot. 6 eggs were retrieved 4 were mature and fertilized with icsi and 3 were blasts by day 5/6. I had 1 transfered so far and it wasn’t successful and will still go for the second 1 soon. Before the IVF I had water US done where it showed a polyp that was removed.
Describe your experience with Utah Fertility Center.
The clinic strength is in the staff friendliness, reputation of their doctors and the genuine care you recieve from everyone. The place is always clean and tidy as well.
The only thing I would comment negatively on is that it takes so long for calls to be answered and sometimes it isn’t answered. This is really a weakness since the only support is through calls.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
The only limitation was not the physician approach as much as it was the study protocol. I was only allowed 1 embryo transfer at a time since the quality was good AB, AB and CB. Also genetic testing was not allowed.
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Verified
This patient has provided documentation of treatment at this clinic.
8
8
Age
26 - 30
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
8
8
Ask is it is possible to see her [Dr. Deirdre Conway] on your visits instead of dealing with the nurses...When I actually get to see Dr. Conway she is very informative and I seem to leave with hope and comfort. I will say I don't get to see her very often. I don't see or hear from her after my appointments. I only communicate with her nurses. I definitely feel like she could be more involved, especially with so much money on the line...they started me on clomid with timed intercourse. With 2 or 3 fails of that, they started me on Femara and I did an IUI with that. I was so lucky to get pregnant with that first IUI. Since then I have been back in hopes of having another child. So far I have had blood work, dye tube testing, Femara and two failed IUI's.
[Utah Fertility Center] started me on clomid with timed intercourse. With 2 or 3 fails of that, they started me on Femara and I did an IUI with that. I was so lucky to get pregnant with that first IUI. Since then I have been back in hopes of having another child. So far I have had blood work, dye tube testing, Femara and two failed IUI's...Overall my experience with the nurses has been really good. They are always so sweet and helpful. One thing I would say is that I feel like they are getting to busy at this clinic. Sometimes it's hard to get in contact with a nurse right away. They usually check voicemails at the end of the day and get back to you.
Age
26 - 30
Treated
2015 - 2019
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
8
8
How was your experience with Deirdre Conway at Utah Fertility Center?
When I actually get to see Dr. Conway she is very informative and I seem to leave with hope and comfort. I will say I don't get to see her very often. I don't see or hear from her after my appointments. I only communicate with her nurses. I definitely feel like she could be more involved, especially with so much money on the line.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask is it is possible to see her on your visits instead of dealing with the nurses.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt like I was treated like a human. Dr. Conway is a very nice and professional doctor. They only thing I would like to see different is more interaction with her verses the nurses. During my two failed IUI's I never spoke with Dr. Conway. She reviews everything, but you never speak with her directly.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
When I first visited the clinic they started me on clomid with timed intercourse. With 2 or 3 fails of that, they started me on Femara and I did an IUI with that. I was so lucky to get pregnant with that first IUI. Since then I have been back in hopes of having another child. So far I have had blood work, dye tube testing, Femara and two failed IUI's.
Describe your experience with the nursing staff.
Overall my experience with the nurses has been really good. They are always so sweet and helpful. One thing I would say is that I feel like they are getting to busy at this clinic. Sometimes it's hard to get in contact with a nurse right away. They usually check voicemails at the end of the day and get back to you.
Describe your experience with Utah Fertility Center.
Utah Fertility Clinic's strengths are definitely the knowledge they have. I can definitely see that they are very will educated and take things very seriously.
Their weakness would be that they over book and the doctor's themselves need to spend more quality time with patients. Even a phone call to talk about the visit would be nice.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Around $1,000 for every IUI.
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Verified
This patient has provided documentation of treatment at this clinic.
7
9
Age
29
Treated
2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
7
9
So far in my treatment I have had a positive experience working with Dr. Conway. I think my only frustration is that after my initial two visits, I have not even laid eyes on her. She was willing to sit down with me and discuss my concerns and answer questions. ... Since I was diagnosed with unexplained infertility, we decided to just move forward with doing an IUI. She said we would do about 2-3 and then re-evaluate from there if that hadn't worked. I'm not on my 3rd cycle. She also put me on femara instead of clomid, because she believes it is better and has less side effects.
They [Utah Fertility Center] are very good about calling you back within the day if you have questions. They have on call workers on the weekend. They are all very kind and you feel like they care, even people who are scheduling your next appointment. ... The staff at Dr. Conway's office are all very kind and caring. They are validating and many have gone through fertility treatments as well. They make you feel comfortable and cared about.
Age
29
Treated
2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Unexplained
7
9
How was your experience with Deirdre Conway at Utah Fertility Center?
So far in my treatment I have had a positive experience working with Dr. Conway. I think my only frustration is that after my initial two visits, I have not even laid eyes on her. She was willing to sit down with me and discuss my concerns and answer questions. She normalized some things for me and helped me find a solution. She seems kind and caring and aligns with my goal of wanting to get pregnant. I would definitely recommend her, however I would like to have met with her more or see her more for my actual treatments.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask as many questions as you have. Don't be afraid to schedule a consultation with her if you have more questions along the way. This is totally appropriate to do, especially since you won't see her too often otherwise.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was willing to listen to me and answer my questions. I had some concerns and she normalized them and helped me find a solution I felt comfortable with.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Since I was diagnosed with unexplained infertility, we decided to just move forward with doing an IUI. She said we would do about 2-3 and then re-evaluate from there if that hadn't worked. I'm not on my 3rd cycle. She also put me on femara instead of clomid, because she believes it is better and has less side effects.
Describe your experience with the nursing staff.
The staff at Dr. Conway's office are all very kind and caring. They are validating and many have gone through fertility treatments as well. They make you feel comfortable and cared about.
Describe your experience with Utah Fertility Center.
They are very good about calling you back within the day if you have questions. They have on call workers on the weekend. They are all very kind and you feel like they care, even people who are scheduling your next appointment.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
As my insurance does not pay for fertility treatment, they would bill anything to insurance that was "billable" like labs or other diagnostic testing. The IUI was $875 and that cannot be billed through my insurance. I also paid for my medications separately through a pharmacy they work with who works with them to provide less expensive medications.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
34
Treated
2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation, PCOS, Uterine Fibroids, Other
10
10
I had tried eight rounds of varied dosage of Letrozole before I was referred to Dr Conway, with only ovulating half of the time. She saw that with my history and diagnosis of PCOS that we would want to monitor my follicles, still start with Letrozole and add in some Gonal F injections to grow my follicles and then use Novarel for help with ovulation. My follicles were still a little slow at getting to the correct size, and added dexamethasone. Two rounds of timed intercourse and started round two of IUI and this protocol has produced two nice eggs every cycle.
Only once was a single medication left off from my calendar [at Utah Fertility Center]. So I called in, they apologized, quickly corrected my calendar and called in the medication needed...original consultation was around $250. Monitored medicated timed intercourse cycles are about $585 and monitoring medicated IUIs $875. This is not including my medications...They are very calm, understanding and so sweet when getting bad news. They are great at fitting you in for appointments the days that you need them, even when something unexpected comes up during a cycle. The only weakness is that I’ve had to call for them to put in a prescription once. Everything else clinic wide has been great.
Age
34
Treated
2019
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, PCOS, Uterine Fibroids, Other
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She listens well, she looks over your past medical history before your consultation, she gives a sense of understanding and hope that makes you feel like you can achieve a healthy pregnancy. She answers your concerns in a timely manner when you send messages or call in.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure she has your medical record history before seeing her. Other than that, she has been wonderful.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She took her time during our consultation, went over all of our options, listened to everything we’ve tried in the past with OBGYNs, and gave us hope.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I had tried eight rounds of varied dosage of Letrozole before I was referred to Dr Conway, with only ovulating half of the time. She saw that with my history and diagnosis of PCOS that we would want to monitor my follicles, still start with Letrozole and add in some Gonal F injections to grow my follicles and then use Novarel for help with ovulation. My follicles were still a little slow at getting to the correct size, and added dexamethasone. Two rounds of timed intercourse and started round two of IUI and this protocol has produced two nice eggs every cycle.
Describe your experience with the nursing staff.
They’re all so kind and take all of my concerns seriously.
Describe your experience with Utah Fertility Center.
They are very calm, understanding and so sweet when getting bad news. They are great at fitting you in for appointments the days that you need them, even when something unexpected comes up during a cycle. The only weakness is that I’ve had to call for them to put in a prescription once. Everything else clinic wide has been great.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
My insurance does not cover fertility treatments. So original consultation was around $250. Monitored medicated timed intercourse cycles are about $585 and monitoring medicated IUIs $875. This is not including my medications.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Utah Fertility Center.
Only once was a single medication left off from my calendar. So I called in, they apologized, quickly corrected my calendar and called in the medication needed.
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8
10
Age
24
Treated
2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Anovulation, Male Factor
8
10
Dr. Conway prescribed a thyroid medicine, as my tests came back stating I have a thyroid issue. Thyroid can cause infertility and she wanted to see if we could get my numbers back in a healthy range. This has been the only treatment plan thus far...While talking to Dr. Conway, she noticed how interested my husband and I were in the nitty-gritty details and broke everything down even more. She was very professional and easy to talk to. No question asked was considered a “bad” question so it made her easier to talk to about all of the things
We have never waited longer than 5 minutes to go back [at Utah Fertility Center]; several times it was like I sat down and a minute later they were bringing me back to the room! They also have a hot cocoa/coffee machine which is super nice. We have never had any issues or attitude from the receptionists; they have all been sociable and kind. Only the best things to say about this clinic, for sure. Best doctor experience I have ever had.
Age
24
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Anovulation, Male Factor
8
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway really took the time to listen to my husband and I. She also was extremely thorough while telling us about possible issues as well as the possible procedures we could undergo. I did come in with a cycle calendar that was misinterpreted. However it is unclear whether Dr. Conway misinterpreted it or if the person who scheduled the appointment scheduled it for a “normal” cycle (my cycle is 23 days; “normal” is 28 days). So my ovulation test was scheduled at a time when I wouldn’t have a chance at positive results (it was scheduled 1 day before my expected period). When this was brought up with a nurse practitioner, she was confused as to why my blood was drawn that day too. However, all other tests and procedures have gone smoother for sure. They took my calendar and I more seriously after that and scheduled an ovulation test at a more appropriate time.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure you know your cycle before going in. I tracked mine on an app and it helped Dr. Conway figure out when tests would be appropriate. Also, advocate for your cycle. In the moment, it’s easy to get overwhelmed. But if they want to have you take an ovulation test at a certain time that your calendar says isn’t close to correct (apps aren’t always right, though!), make sure you ask why and bring up that your app said otherwise. They’re really great at answering questions and taking things into consideration!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
While talking to Dr. Conway, she noticed how interested my husband and I were in the nitty-gritty details and broke everything down even more. She was very professional and easy to talk to. No question asked was considered a “bad” question so it made her easier to talk to about all of the things
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Dr. Conway prescribed a thyroid medicine, as my tests came back stating I have a thyroid issue. Thyroid can cause infertility and she wanted to see if we could get my numbers back in a healthy range. This has been the only treatment plan thus far.
Describe your experience with the nursing staff.
They were so sweet and definitely made an effort to break any awkwardness. They always made sure they spoke within their own level of competency and told us what questions were more applicable for Dr. Conway.
Describe your experience with Utah Fertility Center.
We have never waited longer than 5 minutes to go back; several times it was like I sat down and a minute later they were bringing me back to the room! They also have a hot cocoa/coffee machine which is super nice. We have never had any issues or attitude from the receptionists; they have all been sociable and kind. Only the best things to say about this clinic, for sure. Best doctor experience I have ever had.
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5
5
Age
24
Treated
2019
Success with this Doc
?
Treatment
—
Diagnosis
Anovulation, PCOS
5
5
I have only ever met with [Dr. Deirdre Conway] once in person, and once on the phone. I have been in the clinic 5 additional times but have only seen the PA on call. I don’t know when I will even be able to see her next. I think it’s just hard because she is coming from SLC. At the times that I did meet/speak with Dr. Conway, she was very compassionate and explanatory... meets with patients on saturdays when she comes from SLC so that is great because my husband and I both work.
Wait time is very short [at Utah Fertility Center]!! Every time I go for an appointment I am in and out within 30 minutes. The clinic is decorated cute and is clean. They have quite a bit of openings so I am able to schedule my appointments at good times. Dr. Conway meets with patients on saturdays when she comes from SLC so that is great because my husband and I both work...Go with lots of questions and make sure to get clear instructions before leaving the clinic. Sometimes there wasn’t the best communication between the staff. In a couple different situations, after my ultrasound I was supposed to receive further instructions, but all the front desk lady did was make my next appointment. I then found out at my next appointment I was taking the medication wrong
Age
24
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
Anovulation, PCOS
5
5
How was your experience with Deirdre Conway at Utah Fertility Center?
I have only ever met with Dr. Conway once in person, and once on the phone. I have been in the clinic 5 additional times but have only seen the PA on call. I don’t know when I will even be able to see her next. I think it’s just hard because she is coming from SLC. At the times that I did meet/speak with Dr. Conway, she was very compassionate and explanatory.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Go with lots of questions and make sure to get clear instructions before leaving the clinic. Sometimes there wasn’t the best communication between the staff. In a couple different situations, after my ultrasound I was supposed to receive further instructions, but all the front desk lady did was make my next appointment. I then found out at my next appointment I was taking the medication wrong
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie Morgan)
I have a hard time reading Stephanie Morgan. I have met with her every time I’ve gone to the clinic. She doesn’t state her authority, so I sometimes don’t know if that’s her not being knowledgable about the situation, or just her personality.
Describe your experience with Utah Fertility Center.
Wait time is very short!! Every time I go for an appointment I am in and out within 30 minutes. The clinic is decorated cute and is clean. They have quite a bit of openings so I am able to schedule my appointments at good times. Dr. Conway meets with patients on saturdays when she comes from SLC so that is great because my husband and I both work.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I have not received any bills yet. My insurance covers it so I hope it won’t be too much!
What specific things went wrong at Utah Fertility Center?
- Lost results
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Utah Fertility Center.
I have never once been given instructions on how to administer shots. They have just been given to me, and I have had to look up directions online.
I also didn’t receive instructions on how to take medication, and my prescription said something different than how I was supposed to take it.
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10
10
Age
25
Treated
2019
Success with this Doc
?
Treatment
7 Fertility Medications
Diagnosis
Male Factor
10
10
[Dr. Deirdre Conway] is only in Idaho Falls certain times of the month but she does always have her staff at the IF office...after meeting with Dr. Conway she gave us a plan and did extensive testing to help get to the root of our problem. She was so sincere and wanted to help in anyway possible. She gave us every detail of information we needed and more...helped give us answers and gave us the information we had so desperately been looking for. We found out that my husband has a Y chromosome mutation....hearing that was so hard but Dr. Conway was so sweet and didn’t want us to leave feeling helpless. She gave us all of the alternative plans and was so supportive in whatever we wanted to do next.
I don’t see this as a weakness but [Utah Fertility Center offices] are based out of Utah so Dr. Conway is only in Idaho Falls certain times of the month but she does always have her staff at the IF office. They are there to answer your phone calls and schedule times that work best for you to meet with Dr. Conway. The office is run very well and is very responsive to any questions or needs...She [nurse] always called to check in on me and see if I had any questions or needed anything. She made sure that we had the supplies we needed for at home treatments and even emailed me options for possible sperm donors.
Age
25
Treated
2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway helped give us answers and gave us the information we had so desperately been looking for. We found out that my husband has a Y chromosome mutation....hearing that was so hard but Dr. Conway was so sweet and didn’t want us to leave feeling helpless. She gave us all of the alternative plans and was so supportive in whatever we wanted to do next.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Listen to her and be open about anything and everything! Trust her!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
We actually went to a specialist before Dr.Conway and we left like we left with no answers or no plan. Then after meeting with Dr. Conway she gave us a plan and did extensive testing to help get to the root of our problem. She was so sincere and wanted to help in anyway possible. She gave us every detail of information we needed and more.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
She gave us a paper mapping out all of the dates and times that we could try different things. She always had a plan and made sure we understood the plan.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: I worked closing with her RN Leslie )
She always called to check in on me and see if I had any questions or needed anything. She made sure that we had the supplies we needed for at home treatments and even emailed me options for possible sperm donors.
Describe your experience with Utah Fertility Center.
I don’t see this as a weakness but are based out of Utah so Dr. Conway is only in Idaho Falls certain times of the month but she does always have her staff at the IF office. They are there to answer your phone calls and schedule times that work best for you to meet with Dr. Conway. The office is run very well and is very responsive to any questions or needs.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We had to pay out of pocket but and it is difficult but when you are taken good care of it makes it ok.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
NA
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7
7
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
7
7
My husband and I met with Dr. Conway for the initial consultation and really liked her. She was kind, compassionate, straightforward, answered all of our questions clearly, and came across as someone who genuinely cared about our successful outcome. All of our treatments so far have been performed by nurses so I really only have that one appointment to evaluate Dr. Conway on.... When we met with Dr. Conway she gave us three treatment options: timed intercourse, IUI, or just going straight for IVF.
UFC is a very well-run clinic. I almost never have to wait for more than a few minutes for any of my appointments and they are typically pretty quick appointments. I will say that sometimes it almost feels too efficient, like they are trying to get as many people through as quickly as they possibly can. Maybe that speaks more to their popularity than anything though? Overall it's a nice, clean, friendly fertility clinic.
Age
28 - 29
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Endometriosis, Unexplained
7
7
How was your experience with Deirdre Conway at Utah Fertility Center?
My husband and I met with Dr. Conway for the initial consultation and really liked her. She was kind, compassionate, straightforward, answered all of our questions clearly, and came across as someone who genuinely cared about our successful outcome. All of our treatments so far have been performed by nurses so I really only have that one appointment to evaluate Dr. Conway on.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Go into the appointment with the knowledge that there is a lot of information coming your way so it is normal to feel overwhelmed.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
For the most part, I feel like the staff at UFC really cares for me and my successful outcome. However, there have been times where it felt like I was just one more patient on the conveyer belt - going through the same motions as the many other women receiving the same treatments. There was one point where our insemination appointment was 1/2 hour behind, and the nurse explained the delay as "doing something for Dr. Conway." It bothered us to feel like our time and treatment wasn't as important as whatever else they had going on. I think patients should always be number one.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
When we met with Dr. Conway she gave us three treatment options: timed intercourse, IUI, or just going straight for IVF. We decided on IUI with the understanding we'd try it 3-4 times before moving to IVF. My first IUI cycle went like this: I had my baseline ultrasound on day 3 of my cycle, took femara on days 3-8 of my cycle, came in for a follow-up ultrasound on day 12, and then was told I'd be ready for the trigger shot the following night. I took the trigger shot on Friday night (day 14) and went in for the insemination 36 hours later. This was unsuccessful. Round two started off similar: went in for baseline on day 3, started Femara that night, went back on day 12 for monitoring, was told I wasn't ready so I was told to take Femara again, then came back about four days later. At that point I was told I might have already ovulated or was about to so they did bloodwork. I was called later and told I was about to ovulate so they did the insemination without trigger shot the next afternoon. It was negative. The third IUI cycle went basically the same as the first one. Again, a negative result.
Describe your experience with the nursing staff.
The nurses have all been very kind and knowledgable. I would say some are more gentle and experienced than others, but overall I have been completely happy with their care.
Describe your experience with Utah Fertility Center.
UFC is a very well-run clinic. I almost never have to wait for more than a few minutes for any of my appointments and they are typically pretty quick appointments. I will say that sometimes it almost feels too efficient, like they are trying to get as many people through as quickly as they possibly can. Maybe that speaks more to their popularity than anything though? Overall it's a nice, clean, friendly fertility clinic.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Our initial consultation with Dr. Conway cost $230. Each cycle of IUI costs $875, plus around $175 for the associated fertility drugs (Femara, trigger shot, and progesterone - not purchased through UFC). I have also spent several hundred dollars on bloodwork - genetic testing, pregnancy tests, hormone testing, etc.
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10
10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
10
Dr Conway is very good making me feel comfortable and explain things in a way I could understand. She really cares about the patients and wants to help you succeed. She does split time between the Idaho and Utah centers so I haven't see her every time.... We are doing timed intercourse. So I started with a baseline ultrasound to look at my lining and ovaries. We then did 5 days of Clomid, I didn't have any follicles that were big enough so we did more Clomid with Femara.
It did take a out a month for my first appointment. Other than that the clinic [Utah Fertility Center] is great. It I a little tricky to find that first time but if you call they can help direct you more. They have modern machine and a nice clean office space.... I think for the timed intercourse treatment at the clinic was $530. Then some medication had to be ordered from a special pharmacy and that was around $300. The other medication I could get from my local pharmacy and it was around $250.
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway is very good making me feel comfortable and explain things in a way I could understand. She really cares about the patients and wants to help you succeed. She does split time between the Idaho and Utah centers so I haven't see her every time.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make the appointment! I know it can be hard and you don't want to be let down again but make the appointment. Let Dr Conway help you figure things out.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt like all the staff were caring and really made an effort to use my name and were willing to help.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We are doing timed intercourse. So I started with a baseline ultrasound to look at my lining and ovaries. We then did 5 days of Clomid, I didn't have any follicles that were big enough so we did more Clomid with Femara. I also had two do two injections of Pregnyl. Finally I had two follicles that were big enough. I did a trigger shot and then we we're to have intercourse 12 and 24 hours after. I then had to use a progesterone supository to help with my lining. I thing went in 2 weeks later for a blood test. It came back negative. So we are starting over again.
Describe your experience with the nursing staff.
The nurses are great!! They always use my name and ask how I am doing. Very friendly and warm.
Describe your experience with Utah Fertility Center.
It did take a out a month for my first appointment. Other than that the clinic is great. It I a little tricky to find that first time but if you call they can help direct you more. They have modern machine and a nice clean office space.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I think for the timed intercourse treatment at the clinic was $530. Then some medication had to be ordered from a special pharmacy and that was around $300. The other medication I could get from my local pharmacy and it was around $250.
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9
9
Age
38
Treated
2019
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Recurrent Pregnancy Loss
9
9
Dr. Conway is a very competent fertility doctor. She seemed very up-to-date on the latest research and made sure she explored all possible testing before proceeding with IVF... The one thing I wish was that we could have had direct communication with her during the week of ultrasounds leading up to our egg retrieval. Everything was communicated through nurses and nurse practitioners. I think if we could have talked directly with her we could have had more of a discussion
The only times I didn't receive quick response [from Utah Fertility Center] were the very first time I called (I did receive a call back by the end of the day) and on a Sunday when I was trying to touch base with the lab. All the nurses and nurse practitioners I worked with were great. Even the phlebotomists were great (the one in Pleasant Grove was actually one of the best people in the whole clinic - so friendly and compassionate).
Age
38
Treated
2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Recurrent Pregnancy Loss
9
9
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is a very competent fertility doctor. She seemed very up-to-date on the latest research and made sure she explored all possible testing before proceeding with IVF (we had done some testing with other clinics, and she tested some other things that could be problematic, such as sperm fragmentation). I appreciated her willingness to cater the protocol to our specific circumstance.
The one thing I wish was that we could have had direct communication with her during the week of ultrasounds leading up to our egg retrieval. Everything was communicated through nurses and nurse practitioners. I think if we could have talked directly with her we could have had more of a discussion about the timing of our retrieval (we were told that we were not ready for an egg retrieval based on my estrogen levels, but in our follow-up meeting it sounds like we could have gone ahead a day or two earlier - they were just trying to get as many eggs as possible, which was not as important to me as quality).
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure you understand what kind of contact you'll have with her during the IVF process. Ask what options there are for getting in touch with her if you feel your questions need to be addressed personally rather than through a third party.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt like Dr. Conway really was interested in learning our background. She made decisions for our treatment based on our history.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
She put me on estrogen rather than birth control to suppress my ovaries in hopes that it would improve egg quality. She also put me on some optional medications to try and improve egg quality: HGH (growth hormone), testosterone cream, and dexamethasone.
For the stimulation protocol I started with 2 powders of Menopur and 225 units of Gonal-F (this was increased after my first ultrasound). Since I have diminished ovarian reserve, she wanted a high enough dose to get plenty of eggs, but not too high that egg quality would be compromised.
I had 8 eggs retrieved and fertilized, but unfortunately none of the embryos developed past day 3.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Mallory)
I'm not sure if she was just dealing with something personal during my cycle (she was out of the office many days through my cycle), but Mallory was not great at following up on emails/requests from Dr. Conway to contact me (I had to contact her on at least two occasions after Dr. Conway said she would have Mallory contact me). She also didn't order enough injection supplies from the pharmacy so I had to have them send more.
That being said, Mallory was very nice to work with in person (the couple of times I met with her). I really just felt like she was not right on top of my care like a previous IVF coordinator I worked with.
Describe your experience with Utah Fertility Center.
I read some reviews that mentioned problems with the front desk staff (at both the Murray and Pleasant Grove locations) and I can only say that my experience with all of them was great. The only times I didn't receive quick response were the very first time I called (I did receive a call back by the end of the day) and on a Sunday when I was trying to touch base with the lab.
All the nurses and nurse practitioners I worked with were great. Even the phlebotomists were great (the one in Pleasant Grove was actually one of the best people in the whole clinic - so friendly and compassionate).
I thought it was kind of impersonal that the lab called directly with the results of the embryos rather than the IVF coordinator. I guess it streamlines things a bit, but I'd rather have had an email than a phone call from a complete stranger (different person each time too). Dr. Conway did call on day 5 to confirm that our embryos had stop developing (which was appreciated).
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The IVF procedure (with ICSI, and freeze-all) was just under $12,000. I spent nearly $6,000 on medications (this included HGH which was well over $1,000). Each appointment with Dr. Conway was over $100 and billed to insurance (unfortunately my insurance only reduced the cost a few dollars).
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10
10
Age
27
Treated
2019
Success with this Doc
Yes
Treatment
9 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS, Recurrent Pregnancy Loss
10
10
Dr. Conway was more than happy to answer all the questions we had and after every question she asked us if we had any others, like there was an unlimited amount of time she could visit with us. She showed such care and was willing to listen to all of the treatment we would like to proceed with and made suggestions and/or agreements. She made us feel so comfortable and we have such great trust in her care. She is so amazing. After 4 years of unexplained infertility she gave us both diagnoses as to why we can’t get pregnant on our own and why (when I did get pregnant with medication assistance), miscarried. She has amazing bed side manner. I wish we would have decided to see her sooner in our infertility journey.
The nursing staff [at Utah Fertility Center- Idaho Falls] were great! They helped me with all the questions I had upon scheduling and any questions I had about our upcoming cycle. They were all so amazing and showed such great care as well..., The clinics strengths and weaknesses are listed below based on my experience Strengths: very compassionate and caring Weakness: can sometimes be very busy in getting an answer in regards to a question you called about earlier, may take a few days to get a response
Age
27
Treated
2019
Success with this Doc
Yes
Race
East Asian, South Asian, Ashkenazi Jewish, Latino, Black or African-American, Middle Eastern, Native American, Other, Prefer not to answer
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Male Factor, PCOS, Recurrent Pregnancy Loss
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was more than happy to answer all the questions we had and after every question she asked us if we had any others, like there was an unlimited amount of time she could visit with us. She showed such care and was willing to listen to all of the treatment we would like to proceed with and made suggestions and/or agreements. She made us feel so comfortable and we have such great trust in her care. She is so amazing. After 4 years of unexplained infertility she gave us both diagnoses as to why we can’t get pregnant on our own and why (when I did get pregnant with medication assistance), miscarried. She has amazing bed side manner. I wish we would have decided to see her sooner in our infertility journey.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Dont be afraid to speak your mind or ask questions. She encourages them and is so kind to answer them all in a way that you will understand.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was more than happy to answer all the questions we had and after every question she asked us if we had any others, like there was an unlimited amount of time she could visit with us. She showed such care and was willing to listen to all of the treatment we would like to proceed with and made suggestions and/or agreements. She made us feel so comfortable and we have such great trust in her care. She is so amazing. After 4 years of unexplained infertility she gave us both diagnoses as to why we can’t get pregnant on our own and why (when I did get pregnant with medication assistance), miscarried. She has amazing bed side manner. I wish we would have decided to see her sooner in our infertility journey.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Dr. Conway saw my husband and I for a consultation for IVF after 4 years of unexplained infertility. She first looked at our history and diagnosed us both and explained why we can’t get pregnant on our own. She mapped out different options of treatment for us and we discussed each one in depth. We decided to go with IVF due to my low ovarian reserve, previous miscarriages, and best chance of conceiving and delivering a healthy baby. We plan to do IVF in July of 2019. We are planning to do ICSI, and PGS testing on our embryos.
Describe your experience with the nursing staff.
The nursing staff were great! They helped me with all the questions I had upon scheduling and any questions I had about our upcoming cycle. They were all so amazing and showed such great care as well.
Describe your experience with Utah Fertility Center.
The clinics strengths and weaknesses are listed below based on my experience
Strengths: very compassionate and caring
Weakness: can sometimes be very busy in getting an answer in regards to a question you called about earlier, may take a few days to get a response
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
For our IVF protocol we are expected to pay roughly $21,000 for all the expenses.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We have not discussed this topic yet. We want to wait until my egg retrieval and see how many embryos we get that are normal and decide from there.
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9
8
Age
27 - 33
Treated
2013 - 2019
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Recurrent Pregnancy Loss, Unexplained
9
8
The only thing I wish would have been different is just possibly trying a lot of the testing that we did a little earlier before so many negative results added up. I do love her [Dr. Conway] as a doctor and felt she was fair and compassionate and did a lot to help us. ... We had a very basic treatment strategy but she was treating endometriosis. It did not yield many eggs. We ended up changing the protocol for the second retrieval and it was more aggressive.
They [Utah Fertility Center] are very kind and compassionate. That is a huge strength. They are knowledgeable and always seeking new treatments and ways to help their clients. They need more options for payment. Or better payment plans in my opinion. ... One of the coordinators was very inexperienced and i had a hard time getting in contact with her. She did make multiple mistakes on my calendar and I wasn’t really happy with the disorganization. Since we were paying a lot and it was important to us that we feel prepared.
Age
27 - 33
Treated
2013 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Endometriosis, PCOS, Recurrent Pregnancy Loss, Unexplained
9
8
How was your experience with Deirdre Conway at Utah Fertility Center?
She is great with people. She is patient and sometbing i really appreciated is that if the cycle didn’t work she tried her best to rectify the situation by either offering a big discount on the next cycle or offering solutions. There were times when I honestly was wondering why didn’t we try this test or that test earlier? I felt like it was a bunch of guesses as to why I wasn’t getting pregnant and then we would do some testing afterwards. The only thing I wish would have been different is just possibly trying a lot of the testing that we did a little earlier before so many negative results added up. I do love her as a doctor and felt she was fair and compassionate and did a lot to help us.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don’t be afraid to say what you would like to see happen with your treatment or any concerns you have and be up front. She will listen and is open to suggestions.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She’s so friendly and easy to talk to. She is great at listening to concerns and validates you.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
The first cycle of treatment we used metformin. We had a very basic treatment strategy but she was treating endometriosis. It did not yield many eggs. We ended up changing the protocol for the second retrieval and it was more aggressive. It’s been so long since we first started that i honestly can’t even remember. We have done so much stuff.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: morgan, Lacey (currently) and one more that i can’t remember )
most of the nursing staff was so great! One of the coordinators was very inexperienced and i had a hard time getting in contact with her. She did make multiple mistakes on my calendar and I wasn’t really happy with the disorganization. Since we were paying a lot and it was important to us that we feel prepared.
Describe your experience with Utah Fertility Center.
They are very kind and compassionate. That is a huge strength. They are knowledgeable and always seeking new treatments and ways to help their clients. They need more options for payment. Or better payment plans in my opinion.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
It was very expensive. That’s all i know. after doing two retrieval’s and many transfers and multiple surgeries. Over 30,000.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
I think that her approach is correct and i feel comfortable with it.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
Describe the specific things that went wrong at Utah Fertility Center.
Just with one coordinator who was not on her game. Other than that they are very on top of it.
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10
10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Tubal Blockage, Other
10
10
I have loved Dr Conway ever since we starting seeing her.... She explained different options to us and she made sure we understood what they were. I have had a problem with a functioning cyst and elevated estrogen levels and it’s been difficult but she has been there helping us and even has called and just chatted about my situation and how I was doing. Just today I talked to her and it was nice and reassuring when I has previous struggling with my situation
It’s a great clinic [Utah Fertility Center] everyone is so nice and they remember you and you feel welcomed. I bring my daughter every time and they help me and make sure that she is comfortable in the room while I proceed with the exam. The nurses who have done my baseline have been so nice and genuine when interacting with me during my appointment. Even the lab nurse who draws my blood is so nice and remembers me and is friendly to be around. I don’t have any weaknesses to point out
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Tubal Blockage, Other
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I have loved Dr Conway ever since we starting seeing her. I was seeing a reg OBGYN and wasn’t being heard and just drove to the PG office and my husband and I were able to get in right away and it was so nice to sit down and talk to her. She explained different options to us and she made sure we understood what they were. I have had a problem with a functioning cyst and elevated estrogen levels and it’s been difficult but she has been there helping us and even has called and just chatted about my situation and how I was doing. Just today I talked to her and it was nice and reassuring when I has previous struggling with my situation
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Just talk to her whenever you have any concern she listens and is right there
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She truly cares about you and all the emotions that I feel during this process. She listens and explains things and the steps to take next
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I had some base line tests done that showed I had a blocked ovary and low egg count and a functioning cycst . I have had quite a few baseline appt to start an IUI but with the functioning cycst and elevated estrogen we have tried different ways of getting the number down. My next step is to go in next cycle and do a baseline and if my number is under a certain limit then we are proceeding forward with the IUI
Describe your experience with the nursing staff.
They are so great ! They listen and explain when needed and they are so nice
Describe your experience with Utah Fertility Center.
It’s a great clinic everyone is so nice and they remember you and you feel welcomed. I bring my daughter every time and they help me and make sure that she is comfortable in the room while I proceed with the exam. The nurses who have done my baseline have been so nice and genuine when interacting with me during my appointment. Even the lab nurse who draws my blood is so nice and remembers me and is friendly to be around. I don’t have any weaknesses to point out
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Sorry I don’t remember
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
This isn’t a route my husband and ainare doing right now
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10
10
Age
27
Treated
2019
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Other
10
10
She [Dr. Deirdre Conway] told me it was my decision but said there was not need to do a multiple embryo transfer...answered all of our questions and spent so much time doing so. She followed up with us personally and made sure we were doing okay through out our experience. She just cared...She led us to the urologist who found my husbands cancer...When I had a complaint of working with the lab she reassured me that she personally took care of it. She is so personable and talking to her is like talking with an old friend.
The lobby [at Utah Fertility Center] isn’t very welcoming. At times I found the receptionist unprofessional. The lab can be unorganized and frustrating. However everyone is very friendly and caring...Lacy [nurse] has been an complete angel. She answers the phone knowing that it is me calling. Calls me back every single time. Listens to me cry and babble endlessly. I consider her a close friend...$350 for a blood work up. Around $500 for collection and freezing of sperm.
Age
27
Treated
2019
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor, Other
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She is a gentle person. So understanding of our pain and grief. She brought back hope to our journey. I couldn’t have asked for a better doctor to help us through our Ivf. She led us to the urologist who found my husbands cancer. She contacted us personally during the journey and made sure that the clinic took care of us during that. When I had a complaint of working with the lab she reassured me that she personally took care of it. She is so personable and talking to her is like talking with an old friend.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure you have your list of questions and don’t be afraid to ask all of them.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway answered all of our questions and spent so much time doing so. She followed up with us personally and made sure we were doing okay through out our experience. She just cared.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
After our first meeting with Dr. Conway she had use meet with a infertility urologist to see if a micro was needed. During that appointment we found cancer. We are taking care of that then we will do ivf with the sperm we were able to bank before treatment. We use icsi. We will do a frozen transfer.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Lacy)
Lacy has been an complete angel. She answers the phone knowing that it is me calling. Calls me back every single time. Listens to me cry and babble endlessly. I consider her a close friend.
Describe your experience with Utah Fertility Center.
There is a lot of tile in the lobby. The lobby isn’t very welcoming. At times I found the receptionist unprofessional. The lab can be unorganized and frustrating. However everyone is very friendly and caring.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
$350 for a blood work up. Around $500 for collection and freezing of sperm. Those are all our cost so far. We are planning on about 15k for ivf
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She told me it was my decision but said there was not need to do a multiple embryo transfer.
What specific things went wrong at Utah Fertility Center?
- Failed to convey critical information
Describe the specific things that went wrong at Utah Fertility Center.
They told me they were able to come and pick up the specimen from the micro tese. They were did not send someone and I had to leave my husband during post op to take the specimen to their clinic 30 minutes away.
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10
10
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
10
I loved Dr. Conway! She was such an amazing doctor and always so willing to help get me through this less than ideal situation that my husband and I were facing. She always was so kind and patient in explaining everything and helping make this situation less scary and intimidating. I recommend her to anybody that I know who is struggling with infertility. I cried the day I ‘graduated’ from seeing her and went to my regular OB.
I loved being able to go to this clinic. I know others who have been to other fertility clinics in Utah and have had less than ideal situations. I never faced that at all at Utah fertility center... I remember all of our fertility treatments costing about $17,500.... But UFC was clear about what they could bill to insurance and what wasn’t upfront. I knew the coat and there weren’t too many surprises.
Age
27 - 31
Treated
2015 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I loved Dr. Conway! She was such an amazing doctor and always so willing to help get me through this less than ideal situation that my husband and I were facing. She always was so kind and patient in explaining everything and helping make this situation less scary and intimidating. I recommend her to anybody that I know who is struggling with infertility. I cried the day I ‘graduated’ from seeing her and went to my regular OB.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Nothing
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I bled off and on almost my entire first trimester, which is scary after you’ve finally gotten pregnant after so many failed attempts. Whenever I would call in panicked, they would reassure me and see me just to put my mind at ease.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I don’t remember a ton of specifics but I do remember I was on lupron. They did also suggest doing coq10 because there were studies that it was linked to better embryo quality and we had 2 perfect embryos.
Describe your experience with your nurse at Utah Fertility Center.
Just like dr Conway the nursing staff was incredibly kind and compassionate! Loved working with them!
Describe your experience with Utah Fertility Center.
I loved being able to go to this clinic. I know others who have been to other fertility clinics in Utah and have had less than ideal situations. I never faced that at all at Utah fertility center and am so blessed to have gone there!
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I remember all of our fertility treatments costing about $17,500. As everyone knows fertility treatments are expensive and mostly not covered by insurance, which is a bummer. But UFC was clear about what they could bill to insurance and what wasn’t upfront. I knew the coat and there weren’t too many surprises. The only thing was they didn’t inform me that I would be continuing on progesterone my entire first trimester (which at 1000 every 1 or 2 weeks- I can’t remember exactly- that would have been nice to know upfront)
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
No
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10
10
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
10
She [Dr. Conway] wanted to transfer as little embryos as possible. Since I was healthy and young, and our problem was mainly male factor, she advised we do one embryo transfer, and it worked!...She is great at explaining the process and answered all questions I had to my satisfaction. During the procedures she explained what was going on, and when available, would point out what was going on on the monitor screens so I didn’t miss the “magical” moment when my embryo transferred.
The ultrasound tech [at Utah Fertility Center] was great! I learned so much from her and she did a great job...The clinic is very clean and pleasant to be in...Dr. Conway and her staff really made sure that I felt like I understood everything that was going on, and really took the time to explain the process and terminology, as well as the status of my embryos. They treated me great when I was emotional. They were always so nice and happy to see their patients. They went above and beyond to get me the medicines that I needed.
Age
29
Treated
2018
Success with this Doc
Yes
Race
European, Latino
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway has the best bedside manner, and the kind of personality that makes you feel comfortable and that you are in the right hands. She is great at explaining the process and answered all questions I had to my satisfaction. During the procedures she explained what was going on, and when available, would point out what was going on on the monitor screens so I didn’t miss the “magical” moment when my embryo transferred. I live in Idaho, and she works primarily out of Utah, so sometimes scheduling was difficult, but for most of the appointments, her staff was more than capable of handling my situation. Also because she is out of state, they schedule all their patients for egg retrievals on the same day so she can make the trip up. I was fine with it, but if you are anxious about starting IMMEDIATELY, that might not happen if you have to wait for their next treatment cycle. I ended up driving down to Utah do my embryo transfer.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask a ton of questions! Don’t be afraid of how silly it may seem. Be direct in telling her your expectations and she and her staff will deliver!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway and her staff really made sure that I felt like I understood everything that was going on, and really took the time to explain the process and terminology, as well as the status of my embryos. They treated me great when I was emotional. They were always so nice and happy to see their patients. They went above and beyond to get me the medicines that I needed.
Describe your experience with the nursing staff.
They were so nice!! And very helpful! They were excited to see you, and did what they could to work with insurance to make sure medications were at the lowest cost. They were great at letting me know what to expect, and they give a great detailed calendar of all dates, medication times, and will show you how to do your own shots
Describe your experience with Utah Fertility Center.
The clinic is very clean and pleasant to be in. The only concern I can think of is that it is the second closest clinic is 4 hours away, so while many patients lived close by, I did drive an hour to get there and had to work hard to make up my time at work
Describe your experience with your monitoring appointments at Utah Fertility Center.
The ultrasound tech was great! I learned so much from her and she did a great job not only telling me what was going on, but showing m on the monitor. She also made you feel special and really celebrated with you, even though this is an everyday occurrence for her.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Price of procedure, which you can ask for an estimate ahead of time, as well as medication, which you can get an estimate from your insurance. I didn’t have to pay a copay, but bloodwork every visit and ultrasounds every visit needed payment, but with our insurance the price was super minimal
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She wanted to transfer as little embryos as possible. Since I was healthy and young, and our problem was mainly male factor, she advised we do one embryo transfer, and it worked!
What specific things went wrong at Utah Fertility Center?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Utah Fertility Center.
The only grievance I had during my treatment was the expectation of a fresh transfer a few days after my egg retrieval. Since my body had produced 72 eggs, I was at risk of overstimulation, and they switched me to a frozen transfer. I think this change could have been better relayed that a frozen transfer would include waiting another month and a half and that I would have to self-administer shots for a couple months as well. I felt blindsided on what was happening and what it would entail.
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7
7
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
7
7
Dr.Conway is an amazing doctor, which makes her a very busy doctor. It was hard to see her sometimes and she's often out of town. I switched to another doctor that had more time after my first round of IVF.... When doing fertility, you have to be ready for a transfer whenever your body is ready. This often time means that you are working with the whole fertility center you choose and not just one single doctor, so choose carefully.
The staff [Utah Fertility] is very friendly and welcoming and clean. The women who take your blood are absolutely amazing at doing so.... However, it was hard to reach anybody often times when I would call and would sometimes take days to hear back from someone when I left a message....The clinic had a couple of times where the medication that had to be ordered from out of state was never ordered. This resulted in me having to drive a considerable amount
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
7
7
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr.Conway is an amazing doctor, which makes her a very busy doctor. It was hard to see her sometimes and she's often out of town. I switched to another doctor that had more time after my first round of IVF.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
When doing fertility, you have to be ready for a transfer whenever your body is ready. This often time means that you are working with the whole fertility center you choose and not just one single doctor, so choose carefully.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr.Conway is very nice and made me feel like she was listening to me when she was able to make the time.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I don't recall everything we did besides it being a medicated cycle. I know it took longer then expected for my body to be ready and we did get a positive pregnancy test. We managed to be pregnant for 10 weeks before we lost the baby.
Describe your experience with your nurse at Utah Fertility Center.
The staff at Utah Fertility can be very hard to get a hold of and not always completely on the same page in your care. I was often very frustrated and confused.
Describe your experience with Utah Fertility Center.
The staff is very friendly and welcoming and clean. The women who take your blood are absolutely amazing at doing so (that's so important when you're giving blood so often). However, it was hard to reach anybody often times when I would call and would sometimes take days to hear back from someone when I left a message. Although this clinic is in Murray, all procedures and certain appointments will be out in Pleasant Grove which was a drive for me and I was not made aware until after starting treatment there.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Our first transfer with medication, egg retrieval and the actual transfer cost us $16,000.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Both doctors I've seen wanted and strongly encouraged me only doing one embryo. We did however decide to do 2 in the next round of IVF.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to order appropriate test
- Provided conflicting information
Describe the specific things that went wrong at Utah Fertility Center.
The clinic had a couple of times where the medication that had to be ordered from out of state was never ordered. This resulted in me having to drive a considerable amount to get the shot needed. The staff was not all aware of the treatment I was receiving.
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6
8
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Unexplained
6
8
I loved doctor Conway as a person. She was so kind and empathetic. However, I had a few hormonal problems and a possible blocked tube on my HSG (which through a lap we found is completely blocked) that should have been treated before starting clomid. I felt like I was just another patient doing the typical TI route with zero regards to my hormones and blocked tube. ...
I paid $800 per clomid cycle plus the cost of medication. ... They were all so kind! ... The clinic [UFC] itself is super modern and cute which is nice. The entire team is super helpful and empathetic. My only real problem was that no one was upfront with me about the cost. When I called to understand their coding, the lady told me, “That’s just how we do it and won’t change it.” It was pretty frustrating to get a large bill that we weren’t expecting just because they coded things differently. I
Age
23 - 24
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Unexplained
6
8
How was your experience with Deirdre Conway at Utah Fertility Center?
I met with doctor Conway only once during the initial consultation which I honestly felt fine with. She was so beyond empathetic in the consultation. When she called to give us the results of our diagnostic work-up, she was clear about the results and was kind when officially diagnosing us with unexplained infertility. She clearly laid out the next steps for us and said to call whenever.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
If you’re in the Idaho Falls office not doing IVF, you might not see her super often which honestly wasn’t a big deal for us.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I loved doctor Conway as a person. She was so kind and empathetic. However, I had a few hormonal problems and a possible blocked tube on my HSG (which through a lap we found is completely blocked) that should have been treated before starting clomid. I felt like I was just another patient doing the typical TI route with zero regards to my hormones and blocked tube.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I came in for an ultrasound on day 3, took clomid days 3-7, ultrasound again on day 12, was instructed exactly when to have sex, and then took the trigger shot on day 14. I then took progesterone vaginally. I also had a thin lining one time and was instructed when to take estrogen vaginally before doing the trigger.
Describe your experience with the nursing staff.
They were all so kind! I was once stuck on the side of the road on my way to an appointment and called, and they were super understanding and fit me in later during the day.
Describe your experience with Utah Fertility Center.
The clinic itself is super modern and cute which is nice. The entire team is super helpful and empathetic. My only real problem was that no one was upfront with me about the cost. When I called to understand their coding, the lady told me, “That’s just how we do it and won’t change it.” It was pretty frustrating to get a large bill that we weren’t expecting just because they coded things differently. I also did struggle with them not addressing my hormonal issue that is now fixed with medication (which I found out through my OB). Other than that, everyone is great!
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I paid $800 per clomid cycle plus the cost of medication.
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10
10
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
PCOS, Recurrent Pregnancy Loss, Unexplained
10
10
Dr. Conway and her nurses always treated us like a human and friend, not just a number. They took the time to hug me when things didn’t work out or hold my hand during tests when I was nervous. After our baby girl was stillborn, they sent us cards and condolences. ... Dr. Conway performed more testing and exploratory surgery a year and a half later. Currently we are working with Dr. Conway doing more testing and looking at our options of using a gestational carrier.
The nurses at UFC are wonderful! They always return calls in a prompt manner and are very supportive and compassionate. I’ve felt like they are close friends rather than nurses to me. They always explain everything pertaining to my care and make me feel like a priority.... They are compassionate and very knowledgeable. They are supportive and make you feel like a priority. Usually you have to make an appointment in advance since they are in high demand, but I only had to wait two weeks for my first appointment after scheduling. This clinic is amazing and have been by my side since day one.
Age
29 - 32
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
PCOS, Recurrent Pregnancy Loss, Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is kind and compassionate. She is very knowledgeable and covered all of our bases. She explains everything in detail so we can make informed decisions. She’s been so supportive since our loss and we love having someone on our team that is willing to work so hard to help us complete our family and beat infertility.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
She’s a wonderful doctor and you will love having her on your side through this journey. Make an appointment as soon as possible since her schedule fills up quickly.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway and her nurses always treated us like a human and friend, not just a number. They took the time to hug me when things didn’t work out or hold my hand during tests when I was nervous. After our baby girl was stillborn, they sent us cards and condolences. They’ve vowed to fight with us until we bring our rainbow baby home.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We started with several tests to see if myself or my husband had an underlying condition. When those came back negative, we moved forward with monitoring and a round of clomid with an injection. We needed up ovulating without the trigger shot and got pregnant with a baby girl! I carried her to 34 weeks, but unfortunately had a placental abruption and our baby was stillborn. Dr. Conway performed more testing and exploratory surgery a year and a half later. Currently we are working with Dr. Conway doing more testing and looking at our options of using a gestational carrier.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Shelby )
The nurses at UFC are wonderful! They always return calls in a prompt manner and are very supportive and compassionate. I’ve felt like they are close friends rather than nurses to me. They always explain everything pertaining to my care and make me feel like a priority.
Describe your experience with Utah Fertility Center.
UFC is a great clinic! They have a high success rate and are so wonderful to work with. They are compassionate and very knowledgeable. They are supportive and make you feel like a priority. Usually you have to make an appointment in advance since they are in high demand, but I only had to wait two weeks for my first appointment after scheduling. This clinic is amazing and have been by my side since day one. We’re now 3 years and one loss into our journey, and they haven’t given up on us.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We paid less than $500 out of pocket for our Clomid cycle with Dr. Conway. This included testing, monitoring, semen analysis, medications and injections. Our insurance covered several things that we weren’t expecting.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr. Conway has advised us to only transfer one embryo if we were to use IVF treatment, because of my risk of placental abruption. It would be safer to have s Singleton than multiples for my health and our baby.
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8
9
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Recurrent Pregnancy Loss, Unexplained
8
9
We had 2 unsuccessful frozen transfers and then the Dr [Deirdre Conway] told us about the ERA biopsy. It's not very well known or studied so it was definitely a risk but to us, it was well worth it. This changed the window of implantation which resulted in my first positive pregnancy test, which I miscarried. We tried one last time with our last embryo and it has resulted in a successful pregnancy. I also appreciated that since we moved from AZ and transferred records from a different fertility doctor, she reviewed those records and saw we had already done multiple IUIs
This [Utah Fertility Center-Pleasant Grove] is an extremely high volume, busy Clinic. As with many doctor offices, expect to have long wait times in the waiting room, but for the most part, the office did well responding to calls and emails with questions.... I dont remember the Dr talking to us about eSET specifically but I do remember her nurse calling to ask us how many embryos we wanted transferred. I was annoyed that this wasn't discussed with the doctor when the nurse told me that they recommend only one embryo be transferred. She, the nurse, vaguely reviewed why the doctor recommended only one Embryo transfer because we had all of our embryos not only graded, but biopsied
Age
28 - 30
Treated
2016 - 2018
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, PCOS, Recurrent Pregnancy Loss, Unexplained
8
9
How was your experience with Deirdre Conway at Utah Fertility Center?
I could tell Dr Conway had the knowledge and background experience but there were still times during the course of multiple treatments that I felt confused about treatment and didn't have answers. This may have been bc she flat out didn't have answers for me or as a patient, I didn't understand. I work in the health field and know that patients hear what they want to hear at times
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Not to give up if you don't get the results you want. And if you do and IVF and it fails, absolutely ask about the ERA biopsy. It was a game-changer for us
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
It's been many years I've undergone fertility treatments. There was one time I almost switched doctors because I felt the clinic staff was not getting back to me and I didn't know what the next step was and Conway didn't seem to have answers for me. Even so, I stuck with it and became persistent and am glad I stayed with Conway
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We had 2 unsuccessful frozen transfers and then the Dr told us about the ERA biopsy. It's not very well known or studied so it was definitely a risk but to us, it was well worth it. This changed the window of implantation which resulted in my first positive pregnancy test, which I miscarried. We tried one last time with our last embryo and it has resulted in a successful pregnancy. I also appreciated that since we moved from AZ and transferred records from a different fertility doctor, she reviewed those records and saw we had already done multiple IUIs. We discussed the possibility of doing a few more IUIs and after a lot of discussion and reviewing medical studies, I was glad that she didn't have us waste any more time or money on IUIs
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie)
Honestly, and this was only my experience, I did not like or get along with my nurse coordinator. There was a time that I asked if there was someone different I could work with, and there wasn't I would have to change doctors. I continued to work with this nurse coordinator even though our personalities did not mesh
Describe your experience with Utah Fertility Center.
This is an extremely high volume, busy Clinic. As with many doctor offices, expect to have long wait times in the waiting room, but for the most part, the office did well responding to calls and emails with questions.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I was a unique case and was part of a drug study for the egg retrieval so I didn't have any cost associated with that part. The cost of subsequent transfers, meds, ultrasounds and visits added to be around $4500 each cycle
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
I dont remember the Dr talking to us about eSET specifically but I do remember her nurse calling to ask us how many embryos we wanted transferred. I was annoyed that this wasn't discussed with the doctor when the nurse told me that they recommend only one embryo be transferred. She, the nurse, vaguely reviewed why the doctor recommended only one Embryo transfer because we had all of our embryos not only graded, but biopsied. The first two transfers we did only transfer one embryo with no success, but the next two we transferred multiple and in our case this was the best option for success. I still have not had a pregnancy with multiples
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
Describe the specific things that went wrong at Utah Fertility Center.
Was waiting at a pharmacy and the clinic staff said they called in an rx but the pharmacy never got it and I had to call to have them call it in again. It was an rx that was specially planned on a calendar date and I needed it that day
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8
10
Age
32
Treated
2018
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor
8
10
Dr. Conway sincerely listened to our concerns and questions. She created a fertility plan that reflected our wants and needs rather than just creating a generic plan. Due to our age and male factor infertility, we wanted to get aggressive quickly. Dr. Conway created a plan we are in the middle of and happy about. Also has been easy to reach and personable...We did two IUI's - one with mild medication (resulting in chemical pregnancy) and a second IUI with more aggressive medication (negative pregnancy test). We have since started our planning for IVF in January 2019. Dr. Conway has answered every single question (no matter how ridiculous) quickly and has been compassionate and kind.
The IUI procedure and sperm wash [at Utah Fertility Center] was roughly $900. Blood work was billed to my insurance. Dr. Conway waived the consultation fee...was quick to get into, the staff is incredibly friendly, and the pricing is very comparative to the other fertility clinics in the area. Staff move around from the different clinics often, so you will see new faces...Dr. Conway sincerely listened to our concerns and questions. She created a fertility plan that reflected our wants and needs rather than just creating a generic plan. Due to our age and male factor infertility, we wanted
Age
32
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor
8
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was incredibly helpful in our fertility planning. We came to her with a bunch of questions as well as an idea of what we wanted to do for our fertility plan. Dr. Conway created a fertility plan that checked all our boxes and progresses quickly (per our direction). We did two IUI's - one with mild medication (resulting in chemical pregnancy) and a second IUI with more aggressive medication (negative pregnancy test). We have since started our planning for IVF in January 2019. Dr. Conway has answered every single question (no matter how ridiculous) quickly and has been compassionate and kind.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be honest with yourself and your doctor about how aggressive you would like to go and how quickly you'd like to get aggressive. Don't default into a fertility plan that isn't customized to you.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway sincerely listened to our concerns and questions. She created a fertility plan that reflected our wants and needs rather than just creating a generic plan. Due to our age and male factor infertility, we wanted to get aggressive quickly. Dr. Conway created a plan we are in the middle of and happy about. Also has been easy to reach and personable.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Dr. Conway began me on 10mg of Letrozole for both my 1st and 2nd IUI procedures. The second procedure also included two shots of medication and then my HCG shot. Also put both myself and husband on vitamins.
Describe your experience with Utah Fertility Center.
Utah Fertility Clinic was quick to get into, the staff is incredibly friendly, and the pricing is very comparative to the other fertility clinics in the area. Staff move around from the different clinics often, so you will see new faces.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The IUI procedure and sperm wash was roughly $900. Blood work was billed to my insurance. Dr. Conway waived the consultation fee.
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10
9
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
?
Treatment
2 IUI, 2 IVF, Surrogacy
Diagnosis
Other
10
9
I really like Dr Conway and she was great at discussing options and being understanding of my circumstances and past experiences. She never made me feel rushed in appts and was good at explaining...was very kind and the first visit she was compassionate about my past losses and infertility journey. I loved that she was open to trying different things for after my transfer as I had had 3 previous transfers that all resulted in miscarriage and so I wanted to do something different and she came up with a plan and thought outside the box
My care coordinator [at Utah Fertility Center] was friendly enough but I felt she lacked compassion and understanding for my situation. I had scheduled a transfer and then ended up having polyps they found during a water ultrasound and needed to have them removed before transfer and so we had to reschedule the transfer. We requested to wait until the beginning of the year so we could use the polyp removal toward the new insurance deductible. When we called to reschedule she informed me that this is the only time they will let me reschedule
Age
31 - 33
Treated
2016 - 2018
Success with this Doc
?
Race
European, Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 2 IVF, Surrogacy
Diagnosis
Other
10
9
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway was very kind and the first visit she was compassionate about my past losses and infertility journey. I loved that she was open to trying different things for after my transfer as I had had 3 previous transfers that all resulted in miscarriage and so I wanted to do something different and she came up with a plan and thought outside the box and ran additional testing. Because of her recommendations on doing something different I was able to carry my baby past the other pregnancies that lasted only until 7/8 weeks.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don't wait to schedule she's an amazing doctor.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I really like Dr Conway and she was great at discussing options and being understanding of my circumstances and past experiences. She never made me feel rushed in appts and was good at explaining. Her PA Stephanie at her Idaho Falls clinic did rub me wrong a few times in how she handled certain things that came up during my treatment.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
A month before FET they had me start estradiol valerate 0.15 in evening, I did this twice Week, had Labs and u/s to check lining 2 times before the actual transfer. The week of transfer they have you start progesterone in oil 1mg every morning and progesterone suppository at night. 5 days before transfer they have your take z pack and 4 days before transfer you take medrol 2x a day. The day off transfer I started lovenix shots because in my previous transfers I had started clotting and bleeding at about 7 weeks pregnant so we tried this to help prevent that from happening. After the transfer all meds except the estradiol and progesterone were stopped. Before transfer she also had me on bromocriptine because my prolactin levels were high. All of these things resulted in a pregnancy and I was able to make it past the 7/8 week window where in the past transfer I had miscarried.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie Morgan)
My care coordinator was friendly enough but I felt she lacked compassion and understanding for my situation. I had scheduled a transfer and then ended up having polyps they found during a water ultrasound and needed to have them removed before transfer and so we had to reschedule the transfer. We requested to wait until the beginning of the year so we could use the polyp removal toward the new insurance deductible. When we called to reschedule she informed me that this is the only time they will let me reschedule and if I try to reschedule again they won't allow it. It made me upset because I didn't want to have polyps and have them removed but it wasn't because of a scheduling issue I was rescheduling it was a medical reason. I hadn't ever rescheduled before either so it really frustrated me. She was friendly enough but I felt she lacked compassion for those dealing with infertility. I was really anxious because of my previous losses and at my pregnancy u/s I could tell she thought I was over anxious. I feel like since then when I've seen her she had gained a greater compassion and understanding for infertility. She was more kind and considerate of my feelings.
Describe your experience with Utah Fertility Center.
This clinic was really good about telling you your schedule and calling with results of labs same day. They didn't make you feel rushed and allowed you to ask any question. I use the Idaho falls clinic but have had to travel to their Utah clinic for polyp removal and transfer. The Idaho falls clinic does do transfers but only 2-3 times a year. The waiting room in the Utah clinic I remember being really cold but they were in the midst of remodeling so the time and such were not set up like they probably typically would be.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Shipping of our embryos to clinic $207.40
Emb storage $500 (per year for years 1-4 and @ year 5 it increases to $750/yr)
FET $2700 (meds & blood work are not included)
$450 water ultrasound
$230 for each OB ultrasound (had 2)
$2,420 for biopsy and refreeze of embryo for genetic testing
$600 about door meds
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9
8
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Recurrent Pregnancy Loss
9
8
Dr. Conway is very knowledgeable and presented information about PCOS in a clear and concise way in our appointments. She answered any questions we had at every step of the way. When my second IUI did not go as planned (they missed my ovulation) she called me over the weekend to give me my options of moving forward. I had two miscarriages and after every time, she met with me to discuss possible reasons for the miscarriage and what changes we could make to my protocol.
This clinic [Utah Fertility Center- Pleasant Grove] has great doctors who are knowledgeable and stay updated in the field of fertility. I think that overall, the clinic is professional and organized. My wait time to get in for a consultation was about three weeks, which I feel like was good compared to other clinics. I felt like they were good at returning phone calls whenever I would leave a message to get a hold of someone or to ask a question. I think the only weakness is that their self-pay prices seem astronomical especially when most insurances in Utah do not have fertility coverage. However, this clinic is involved in helping non-profit organizations in Utah fund grants for fertility treatment.
Age
29 - 30
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation, PCOS, Recurrent Pregnancy Loss
9
8
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is very knowledgeable and presented information about PCOS in a clear and concise way in our appointments. She answered any questions we had at every step of the way. When my second IUI did not go as planned (they missed my ovulation) she called me over the weekend to give me my options of moving forward. I had two miscarriages and after every time, she met with me to discuss possible reasons for the miscarriage and what changes we could make to my protocol.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be prepared with questions at every appointment with her since you will most likely be meeting with the nurses during the cycle to do the ultrasounds, IUI, etc.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was very knowledgeable and took the time to follow up and meet after a protocol did not go as we wanted. When I had both miscarriages, she wanted to meet with us to discuss and explain what changes we could make to our protocol. She is kind, warm, and empathic. She even called me on her personal cell phone over the weekend to let me know what my options were for my second IUI, after having a chemical pregnancy with my first IUI.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I did one cycle of Femara and timed intercourse. Since I had done two previous cycles of timed intercourse with my OB, when that cycle didn't work out we moved on to IUI. For my first IUI cycle, I did not respond to Femara at all after five days so I took Clomid for five days. I still did not respond so I took Clomid again for another five days. At that point I had one dominant follicle so I administered my trigger shot and went in the next day for the IUI. That IUI resulted in a chemical pregnancy. For my second IUI I used Clomid again for five days and then did three days of the shot. I had traveled out of town for a few days that week and then came back. They measured my dominant follicle at 14mm when I returned from my appointment. I was instructed to administer the shot twice to stimulate the growth of the follicle. When I went in for my appointment two days later, we had missed the ovulation. Dr. Conway called me that day (it was a Saturday) and told me that we could either do timed intercourse or proceed with the IUI since I may have just ovulated that day. I went with the IUI anyway and that resulted in a negative pregnancy test. For my third IUI, I took five days of Clomid and we increased the dosage of the shot and I administered that for three days. When I went in for my follicle checkup , I was ready to trigger and schedule my IUI. After the two week wait, my results were positive. At seven weeks we heard the baby's heartbeat for the first time. Then the next day I started to bleed heavy and when I went in for my appointment the next week, I had miscarried already.
Describe your experience with the nursing staff.
Sometimes I left the clinic without a clear explanation on how to get my medication or what the next step would be. There were times when I felt rushed in the transvaginal ultrasound appointments to check the growth of the follicles in my IUI cycles.
Describe your experience with Utah Fertility Center.
This clinic has great doctors who are knowledgeable and stay updated in the field of fertility. I think that overall, the clinic is professional and organized. My wait time to get in for a consultation was about three weeks, which I feel like was good compared to other clinics. I felt like they were good at returning phone calls whenever I would leave a message to get a hold of someone or to ask a question. I think the only weakness is that their self-pay prices seem astronomical especially when most insurances in Utah do not have fertility coverage. However, this clinic is involved in helping non-profit organizations in Utah fund grants for fertility treatment.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Over the past year I have had fertility coverage through my insurance. However, I am no longer at that place of employment so moving forward, I will have private insurance with no fertility coverage. With insurance coverage, my IUI cost around $200 for each cycle. Semen analysis for my husband was also covered and most of the ultrasounds and bloodwork were covered. Medications for IUI including trigger shots cost around $250.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Failed to order appropriate test
Describe the specific things that went wrong at Utah Fertility Center.
In my consultation appointment, my doctor informed me that I should take an HSG test to see if both of my tubes were open. My nurse did not schedule that appointment so I was too far into my cycle when I realized that I hadn't tested for that yet. When I asked, I was told that I'd have to wait for my next cycle since we had missed the window for an HSG test. That first IUI resulted in a chemical pregnancy. Then I had to wait for my HCG levels to decline and then wait for my next cycle to start for my HSG test. They ended up having to do a hysteroscopy on me because of the cysts that they found during the HSG test. This pushed back our second IUI cycle a few months. I think if we had done the HSG test in the very beginning, I would've been able to move quickly through three IUI while I had insurance with fertility coverage from my place of employment at the time.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
40 - 43
Treated
2015 - 2018
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Male Factor
10
10
We’ve been seeing Dr Conway off and on for about 4 years. She’s been very kind and fun. I believe she does absolutely everything she can to bring angel babies into peoples lives. She’s been so patient with all questions, and there is a lot of them when struggling with infertility. We love her.... Dr Conway is always very sweet and considerate. She always explained every question we had and made sure we understood.
The clinic has never let me down. They have been absolutely wonderful. They are quick to get you into see your Dr. and very nice and welcoming. I’ve never had a bad experience at the Utah fertility Center... Shelbi is amazing. She’s very caring and always willing to answer any questions and she’s quick at getting back with me. She’s one of the sweetest ladies I’ve ever met.
Age
40 - 43
Treated
2015 - 2018
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Male Factor
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
We’ve been seeing Dr Conway off and on for about 4 years. She’s been very kind and fun. I believe she does absolutely everything she can to bring angel babies into peoples lives. She’s been so patient with all questions, and there is a lot of them when struggling with infertility. We love her.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Just to be patient, there’s a lot of waiting when it comes to getting results from testing. Infertility has a lot to be explained and tests that have to be sent off for results that can take weeks to get results.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr Conway is always very sweet and considerate. She always explained every question we had and made sure we understood.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Ours was more basic than other due to the fact it was male infertility that was the issue, from a surgery back when my husband was a child. We did do all the testing to make sure I was all good as well, like the dye test and a biopsy.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Shelbi)
Shelbi is amazing. She’s very caring and always willing to answer any questions and she’s quick at getting back with me. She’s one of the sweetest ladies I’ve ever met.
Describe your experience with Utah Fertility Center.
The clinic has never let me down. They have been absolutely wonderful. They are quick to get you into see your Dr. and very nice and welcoming. I’ve never had a bad experience at the Utah fertility Center
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I’m going to estimate
15,000$ For first transfer and testing, and 2900$ for the other transfers after that. Plus donor fees of 3000$ this isn’t including blood work, or medicine
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr Conway only wanted to do one embryo, I didn’t have any questions because that’s all I wanted to do as well.
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Verified
This patient has provided documentation of treatment at this clinic.
10
10
Age
25
Treated
2018
Success with this Doc
Yes
Treatment
7 Fertility Medications
Diagnosis
PCOS
10
10
Doctor Nps Text
Dr. Conway was great when she met with us about explaining the problem and how we could treat it. She even did the ultrasound herself (at my previous clinic it would be an ultrasound technician) and showed me what she was seeing. We knew exactly what to expect for our cycle. The only downside is that Dr. Conway lives in Utah and travels to the clinic in Idaho a few times a month. But I wouldn’t let that stop you from seeing her. She communicates with the nurses and looked at all my exam reports to make sure everything was on track.
After the initial meeting with Dr. Conway, every visit I saw Stephanie [a nurse at UFC-Idaho Falls]. Even when the cycle wasn’t going exactly to plan with my follicle not growing enough or my lining being too thin, Stephanie explained what steps we would take to treat it. She made sure to keep us on track and that is really what made our cycle successful.... I then paid $525 for a cycle of Timed Intercourse.
Age
25
Treated
2018
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was great when she met with us about explaining the problem and how we could treat it. She even did the ultrasound herself (at my previous clinic it would be an ultrasound technician) and showed me what she was seeing. We knew exactly what to expect for our cycle. The only downside is that Dr. Conway lives in Utah and travels to the clinic in Idaho a few times a month. But I wouldn’t let that stop you from seeing her. She communicates with the nurses and looked at all my exam reports to make sure everything was on track.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don’t hesitate to go in. I was nervous about making the commitment to see an RE and about the price but Dr. Conway decided on a treatment plan for us that she believe would work and was reasonable for us to pay. And we had success on our first cycle with her treatment plan which I really didn’t think would happen.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway sat down with us on our first visit and asked me about my past experiences and cycles. She talked us through what she thought was the problem and discussed possible treatment options before she confirmed the diagnosis. She made sure that we were following along every step of the way and that we felt comfortable with our treatment plan.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I took two pills of Femara (I can’t remember the mg) for five days once my uterine lining was thin enough. I went back in to check on my follicles but they hadn’t grown enough so I took 3 pills of Femara for another 5 days and went back in. When I went in one follicle was almost big enough (the nurse said it was only a day or two off) but my uterine lining would be too thin for implantation. I took Estrace three times a day for two days to thicken my lining. On the second day I was instructed to inject Pregnyl (HCG) into my stomach at night. My husband and I had to have sex 12 hours after and 24 hours after. Two days after the injection at night before bed I started taking Progesterone suppositories to ensure that my lining would remain thick for the baby. I went in two weeks after for a blood pregnancy test and it was positive. A week after that I went in for another blood test to make sure my hormones were still rising. This week will be our first ultrasound.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie Morgan, PA)
After the initial meeting with Dr. Conway, every visit I saw Stephanie. Even when the cycle wasn’t going exactly to plan with my follicle not growing enough or my lining being too thin, Stephanie explained what steps we would take to treat it. She made sure to keep us on track and that is really what made our cycle successful.
Describe your experience with Utah Fertility Center.
I’ve loved meeting everyone in the clinic. They know who I am and make sure I know what’s going on. Even when I got lost trying to find the clinic on our first visit they got in touch with me and helped me to get there.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The initial visit was around $200 and then I did some exams that were not done by Utah Fertility Center but luckily my insurance covered most of it although I was told they probably wouldn’t. I then paid $525 for a cycle of Timed Intercourse.
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10
10
Age
26
Treated
2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
10
Ask her [Dr. Deirdre Conway] any question you have, because she will respectfully answer it without making you feel dumb and will explain everything very thoroughly so you feel confident she is making the best decisions with your treatment...She was pretty aggressive with my injections compared to my first cycle...we were able to retrieve 29 eggs which resulted in 6 good quality embryos.
We chose to do a 3 cycle money back garuntee through Attain IVF [at Utah Fertility Center]. We paid $21,600 which allotted us 3 egg retrievals, 3 fresh transfers, and unlimited frozen transfers if we needed them. That price did not include blood work or medications. So overall we have spent an eatimated $27,000...Clinic is small and in a random location which would potentially shake your opinion of their credibility. But at the end of the day the same treatment is administered and all had turned out just as good if not better than previous care in a fancier clinic.
Age
26
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She is extremely compassionate toward what you are going through even though it is her everyday life and could potentially get monotonous. We had an unfortunate negative outcome to our second transfer and she made it a point to reassure us that we would continue to go on to be successful and catered to my necessary procedures in order to get back on the horse as quickly as possible. She has been our biggest cheerleader through all of this, exactly as a dr should be!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask her any question you have, because she will respectfully answer it without making you feel dumb and will explain everything very thoroughly so you feel confident she is making the best decisions with your treatment.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Although she was full of knowledge, she made a point of not making us feel like the information she was telling us was a rehearsed line of dr verbiage she had said a million times. She has gone out of her way numerous times to make us feel cared for and special during our specific cycles.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
She was pretty aggressive with my injections compared to my first cycle. I only retrieved 14 eggs the first time and one embryo. Through her protocol of gonal f 225 iu for 10 days and menopur 75 iu along with that we were able to retrieve 29 eggs which resulted in 6 good quality embryos.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Stephanie M)
All great women! Our clinic up in Idaho is relatively new so it is a teeny bit apparent that they have not worked in a fertility office for many years based on some of their treatment speeds and/or commentary of lack thereof regarding what we are going through. But overall they are fantastic and I have become great friends with them all
Describe your experience with Utah Fertility Center.
Clinic is small and in a random location which would potentially shake your opinion of their credibility. But at the end of the day the same treatment is administered and all had turned out just as good if not better than previous care in a fancier clinic.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We chose to do a 3 cycle money back garuntee through Attain IVF. We paid $21,600 which allotted us 3 egg retrievals, 3 fresh transfers, and unlimited frozen transfers if we needed them. That price did not include blood work or medications. So overall we have spent an eatimated $27,000.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
It was always suggested we transfer one embryo based on the quality of ours. According to her we had a great chance of them being successful, although they were not genetically tested. She ultimately left it up to us and if we felt strongly about transferring more than one I know she would have supported that decision.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Utah Fertility Center.
Not drastic, just a delay in sending in a prescription once. But it was resolved very well and quickly
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10
10
Age
29
Treated
2018
Success with this Doc
?
Treatment
—
Diagnosis
PCOS
10
10
Dr. Conway was so helpful in making decisions about our treatment options. She provided all the medical facts and statistics available, but also took into account our emotions. She was candid about both her medical and personal opinion...you don’t end up having much direct contact with her....it does feel strange to not have any contact aside from hearing about her feedback from nurses....it does feel strange to not have any contact aside from hearing about her feedback from nurses.
I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful....Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments.
Age
29
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
—
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
We’ve only met with her directly for our first appointment, but she was great. She made us feel confident that our treatment plan was our best option at this point, answered questions, and was very straight-forward yet optimistic and kind.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
know that from at least our experience, you don’t end up having much direct contact with her. I’m glad that I do feel like I can trust her and that she does care about us, but it does feel strange to not have any contact aside from hearing about her feedback from nurses.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was so helpful in making decisions about our treatment options. She provided all the medical facts and statistics available, but also took into account our emotions. She was candid about both her medical and personal opinion, which was so helpful.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We’re in the middle of IVF, leading up to and FET. We’re doing frozen transfer both due to wanting to do PGS testing and to avoid OHSS with my PCOS. She’s been vigilant about avoiding OHSS. I started doing birth control, then did F75 Gonal F and Menopur, just one little bottle a day to 1ml liquid. My egg retrieval has been pushed back a couple days while we’ve done some increased Gonal F, hoping a few more follicles can have some extra time to mature.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Mallory)
Mallory has been great, and patient answering our questions. We’ve also seen at least 6 other staff at other appointments. Although I don’t know them well each has been kind and thorough.
Describe your experience with Utah Fertility Center.
It has a good reputation. I appreciate they have multiple locations so we aren’t driving as far. Be prepared that you’ll likely see different nurses and staff each time. It’s been hard to always feel comfortable when the person isn’t familiar. It’s felt a little harder to trust their opinion each time when I don’t know them at all. But each has been kind, professional & helpful.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Not sure, we have great insurance with Progyny. But this egg retrieval is costing about $8,000, then the transfer will be about $3,000, medication has been about $3,000
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Before seeing dr. Conway we were set on eSET. She agreed with this approach and seemed relieved to not have to convince us to not do multiples.
What specific things went wrong at Utah Fertility Center?
- Provided conflicting information
Describe the specific things that went wrong at Utah Fertility Center.
Just a few times we’ve had to correct minor things with the schedule. They called thinking we’d missed an appointment when it had been rescheduled.
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10
9
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
10
9
We went straight to IVF with Dr. Conway due to failed IUI and failed cycles using Clomid. Initially (while seeing a different doctor) we were diagnosed with unexplained infertility; it was Dr. Conway that explained normal sperm count and ovarian reserve (based on AMA level), etc. It was only after seeing Dr. Conway that we felt like we had actual answers...we have been so happy with Dr. Conway. She is a great communicator, very hands-on, and we've had a great experience while under her care. Dr. Conway is fantastic....Dr. Conway is very hands on, very informative, very willing to take a phone call or email and respond timely. She has always been very knowledgeable about our specific situation, which is reassuring...
Our experience with this clinic [Utah Fert Ctr] recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful...The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
10
9
How was your experience with Deirdre Conway at Utah Fertility Center?
After a not so great experience with another doctor, and a lot of research looking for a new doctor, we have been so happy with Dr. Conway. She is a great communicator, very hands-on, and we've had a great experience while under her care. Dr. Conway is fantastic.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
To ask a lot of questions and advocate for yourself (this would be my advice with any doctor). Dr. Conway was very open and willing to discuss everything we asked about... even if it wasn't relevant and she was just educating us. Other things that were relevant may not have come up had we not done our own research and asked questions.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway is very hands on, very informative, very willing to take a phone call or email and respond timely. She has always been very knowledgeable about our specific situation, which is reassuring.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We went straight to IVF with Dr. Conway due to failed IUI and failed cycles using Clomid. Initially (while seeing a different doctor) we were diagnosed with unexplained infertility; it was Dr. Conway that explained normal sperm count and ovarian reserve (based on AMA level), etc. It was only after seeing Dr. Conway that we felt like we had actual answers... We had both male factor (low sperm count--less than 200k) and female issues (low ovarian reserve--AMH of 0.5). Our IVF consisted of a 9 day stim cycle--2 vials of menopure and 300 units follistim daily/added in 1 shot of ganirelix the last 4 days. I had an egg retrieval on day 10 (it was moved up 1 day early because my folicles were pretty big). Retrieval resulted in 19 eggs, but only 4 were mature and could be fertilized using ICSI the same day. The next day, 2 more became mature and were able to fertilized via ICSI, for a total of 6 mature eggs that were fertilized. Our day 3 report was that all 6 eggs were at the 8 cell stage, right where they should be at that time frame, and looked to be progressing well! We were over the moon. Then our 5 day report came and it looked as though only 4 of the 6 were going to make it, a few of which were barely hanging on. They told us they wanted to to give it 1 more day, so we were hopeful. By day 6, the report was that we only had 1 make it to the blastocyst stage, and luckily it was that it is a perfect grade. We sent it off for PGS and it came back healthy so our transfer is scheduled for this upcoming cycle, just a few weeks away.
Describe your experience with the nursing staff.
The nursing staff is great. They are all very professional and courteous. All of my appointments this round were on time with minimal waiting, which I very much appreciate.
Describe your experience with Utah Fertility Center.
Our experience with this clinic recently (as opposed to last year when we first started going there) has been night and day. They have a mostly new staff, which has been very refreshing. The new nurses, front desk gals, and coordinators are all much more friendly and helpful. However, my advice is the same as with the doctor--ask a lot of questions! They're there to help you, but only if you ask them to. Otherwise, you're just kind of shuffled through.
Describe your experience with your monitoring appointments at Utah Fertility Center.
Monitoring appointments were always done in the morning, which was great for me because I could just go right before work. I rarely had to wait more than a few minutes or so and it was a well-oiled machine. I was usually in and out in under 25 minutes for ultrasound and under 10 minutes for just bloodwork.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We went with a 2 cycle package program through Attain... The cost was $23,400 and it included everything: all IVF monitoring appointment, ICSI, embryo biopsy, unlimited transfers, and 1 year of storage--had we ended up with more embryos. It did not include the cost of prescriptions or PGS.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We only ended up with one embryo to transfer so it wasn't a conversation we got to have.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Utah Fertility Center.
It was minor... on our stim cycle, the IVF coordinator said the Pharmacy would call us to set up shipping and payment in the next few days but they never called and a week had went by. It was only a few days before my calendar said I was supposed to start so I left her a message and then the pharmacy called me a few hours later. They said they'd just gotten the order (so the coordinator forgot to send it initially) and were asked to rush it. They sent everything to me overnight, which is standard due to certain things having to be refrigerated, and I had everything just in time. Granted, it was cutting it a bit close, but ended up ok. Same advice as before... be in charge of everything, follow up, ask questions, advocate! This costs to much money to leave anything to chance.
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10
10
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Unexplained
10
10
Dr. Conway listened to all my concerns and developed an individual plan for my husband and I. She was flexible with letting me do my tests elsewhere since we don't live in Utah. Even though I ended up having an ectopic pregnancy, I am grateful I found Dr Conway to help us through our infertility journey. ... She was very compassionate and took extra time to make sure I understood the plan of care.
I know my phone consult was $300. ... I actually never visited the clinic in person since the first IUI was cancelled due to my thin uterine lining. However, everytime I called they were very polite, compassionate and helpful. My tests were done at facilities in Idaho and the UFC was more than helpful in getting the test orders to me or the facility doing the tests.
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway listened to all my concerns and developed an individual plan for my husband and I. She was flexible with letting me do my tests elsewhere since we don't live in Utah. Even though I ended up having an ectopic pregnancy, I am grateful I found Dr Conway to help us through our infertility journey.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Expect to be treated like an individual. Dr Conway is very compassionate and knowledgeable.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She listened to all my concerns and made a plan specific to me. She was very compassionate and took extra time to make sure I understood the plan of care.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We had planned to do IUI. Dr. Conway prescribed me femara due to my already thin uterine lining along with gonadotropin and ovidril to take on set days. The plan was very clear to follow. When I had my ultrasound to assess egg maturity and thickness of uterine lining, it showed I had mature eggs, but my lining was still thin. She gave me the choice since there was only a small chance for IUI to be successful during this cycle. My husband and I decided to just do timed Intercourse and hope it worked. I did end up getting pregnant, but it ended up being an ectopic pregnancy. I had done treatment and IUI at another RE facility that had failed. I believe that Dr Conway's individual plan helped me get pregnant on the first round through their clinic.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: I've forgotten her name)
Very organized, compassionate and timely communication when I had any questions.
Describe your experience with Utah Fertility Center.
I actually never visited the clinic in person since the first IUI was cancelled due to my thin uterine lining. However, everytime I called they were very polite, compassionate and helpful. My tests were done at facilities in Idaho and the UFC was more than helpful in getting the test orders to me or the facility doing the tests. They were timely in informing me of all my test results. The nursing team gave me a clear plan to follow through email so I knew what days to take the fertility medications. I had planned to do my IUI treatment at one of their clinics 4 hours away from me. I didn't have to worry about my ovulation day being on a weekend as they were willing to do treatment any day of the week. This was not the case with the reproductive clinic I had been to in Idaho, so I was very impressed and felt like Utah Fertility Center is really there to help families succeed.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I don't remember all the costs. I know my phone consult was $300.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
N/a
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9
10
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor
9
10
Dr Conway was friendly and professional. She worked with my regular OB to discuss my history and what an effective treatment plan would be. She made me feel like she was on my side and wanted me to be successful. She took time to answer our questions and addresses all options...She believes that we have a hard time getting pregnant due to sperm quality, so with IVF we hope to get a healthy pregnancy.
Schedule ahead of time, it takes a while to get in [to Utah Fertility Center]. Don't waste any time!...This is a clinic that has many people working behind the scenes. I didn't get to know the nursing staff personally. They were nice and professional...Sometimes they will not get back to you the same day. I know it is because they are busy, so sometimes I have to call back multiple times to get ahold of someone.
Age
33 - 35
Treated
2016 - 2018
Success with this Doc
No
Race
—
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Male Factor
9
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway was friendly and professional. She worked with my regular OB to discuss my history and what an effective treatment plan would be. She made me feel like she was on my side and wanted me to be successful. She took time to answer our questions and addresses all options.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Schedule ahead of time, it takes a while to get in. Don't waste any time!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She made me feel like I was a family member. She conducted herself in a way that made me feel like she wanted me to get pregnant as much as I want to get pregnant.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I have been pregnant twice in the last 4 years and I have miss-carried both in the second trimester. After trying to get pregnant again for over a year she suggested IUI to help the process. When after 3 attempts we weren't successful, she has suggested IVF. She believes that we have a hard time getting pregnant due to sperm quality, so with IVF we hope to get a healthy pregnancy.
Describe your experience with the nursing staff.
This is a clinic that has many people working behind the scenes. I didn't get to know the nursing staff personally. They were nice and professional.
Describe your experience with Utah Fertility Center.
Its a beautiful and clean building. It is busy and can have long wait times. They do their best to make you feel at home, and hopeful for a family. I never felt like a number at the clinic. They were at times busy and I had to wait, but the waiting room has coffee, hot chocolate and cookies. It is a comfortable environment. I would never wish for anyone to experience infertility, but if you do, I would recommend this clinic.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Each IUI Cycle was $975 and Medications were about $150 on top of that. Consultations were between $100-200. Lab tests were between $30-75. Our IUI would be around 20,000
What specific things went wrong at Utah Fertility Center?
- Failed to call with results
Describe the specific things that went wrong at Utah Fertility Center.
Sometimes they will not get back to you the same day. I know it is because they are busy, so sometimes I have to call back multiple times to get ahold of someone.
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10
10
Age
25
Treated
2018
Success with this Doc
No
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
She [Dr. Conway] thoroughly explained everything in detail before and during treatments and the office would call to check up on me if they hadn’t heard from me in a while... She explained everything in detail in or first initial meeting telling me what was going on with my body and thoroughly explained it, and told me the first route we were going to take, and if that didn’t work the next route and explained a few to me and made me feel like she could get me pregnant.
Everyone there [Utah Fertility Center] is very kind and ready and willing to help on the trying to conceive journey. I wish I saw dr Conway more. I’ve only met her once for my first appointment but they have a very competent staff working there for her.... One day I had to have blood drawn and didn’t know it so I wasn’t hydrated and it took 3 nurses working together to get blood out of me and they were all very kind about it and talked to me like a normal person just having a conversation.
Age
25
Treated
2018
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
9 Fertility Medications
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She was very kind, and made me feel comfortable and like she could help me. She explained everything in detail in or first initial meeting telling me what was going on with my body and thoroughly explained it, and told me the first route we were going to take, and if that didn’t work the next route and explained a few to me and made me feel like she could get me pregnant.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Go in with questions. She will answer all of them.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She thoroughly explained everything in detail before and during treatments and the office would call to check up on me if they hadn’t heard from me in a while
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
First we tried femara to get me to ovulate and that didn’t work so then we tried femara and a steroid which still didn’t work. So then they switched me to clomid because maybe my body just didn’t like femara. That still didn’t work but they wanted to start a new period so that we could start over and fresh. So they gave me provera to start a period which didn’t end up working so currently they have me on 2 weeks of birth control to start a period
Describe your experience with the nursing staff.
They wee always kind and considerate to me. One day I had to have blood drawn and didn’t know it so I wasn’t hydrated and it took 3 nurses working together to get blood out of me and they were all very kind about it and talked to me like a normal person just having a conversation. And they are very knowledgeable.
Describe your experience with Utah Fertility Center.
Everyone there is very kind and ready and willing to help on the trying to conceive journey.
I wish I saw dr Conway more. I’ve only met her once for my first appointment but they have a very competent staff working there for her.
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9
10
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Unexplained
9
10
She [Dr. Deirdre Conway] was detailed. She was very kind and soft. She didn't rush the appointment and I felt like she cared about me and getting me the results I want. Whenever I asked a question she readily and happily answered. I never felt like she was irritated by all my questions. That was really important to me. She took the time to ask me questions and get to know not only me but also my husband.
[Utah Fertility Center- ID Falls is] Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.... My veins are really hard to take blood from and she [a nurse] is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.
Age
25 - 26
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Unexplained
9
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She was detailed. She was very kind and soft. She didn't rush the appointment and I felt like she cared about me and getting me the results I want. Whenever I asked a question she readily and happily answered. I never felt like she was irritated by all my questions. That was really important to me. She took the time to ask me questions and get to know not only me but also my husband.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask as many questions as you can.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
I felt more like a human. She talked me through the whole process of what she wants to do for me. She explained things in detail and didn't expect me to know everything already. She answered my questions without hesitation.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We met with her in her office at first to get to know each other and our history so she can know what to plan for and what to expect. She took blood to do a blood panel. When results came back she was very prompt in letting me know and changing the course if need be immediately. I felt that things got done pretty fast.
Describe your experience with your nurse at Utah Fertility Center.
I wish I could remember her name! I LOVE HER!! My veins are really hard to take blood from and she is THE BEST at it! I have so much anxiety and she helps me feel calm. She lets me lie down when I get my blood drawn because I have low blood pressure. She explains everything to me as it is happening and answers all my questions. Their old secondary nurse/receptionist was not nice at all. I did not like her, but since going back they have changed staff and I love all of them. Very compassionate.
Describe your experience with Utah Fertility Center.
Very calming. Welcoming. Treats and drink are provided. Music is always playing. It feels a lot like a home, which is so nice. It really puts my anxiety at ease. There are chairs around the office to sit in when needed. They welcome husbands which is so nice.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I would receive the bills for the blood draws and the ultrasounds and initial consultation from them. But everything else was from the respective companies or clinics.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
No comments.
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10
10
Age
27
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
She [Dr. Deirdre Conway] really is a wonderful doctor and I am so grateful we found her!...She was able to quickly identify a medication my husband was taking that was clearly affecting his sperm count. That helped us switch directions and start doing IUIs. I like that she didn’t have us continue those needlessly when they obviously weren’t working for us. Instead, she gave us our clear options and we went ahead with IVF...
They [nurses at Utah Fertility Center] were all wonderful and there was one in particular (wish I remembered her name) but she was always so sweet. She was there to deliver the news that we had miscarried the first round after we did IVF and she was so compassionate and helpful...20,000 for the IVF cycle (try 2 times and if we don’t bring home a baby get half money back) and then 5000 for the meds...It felt very organized and everything was always scheduled ahead of time. They tried their best to accommodate our busy schedules and were always great at getting back to us if we called in with a question.
Age
27
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway is extremely knowledgeable and also very compassionate when it comes to fertility treatments. She was so encouraging and helped us get through the hardest time in our life. She was upfront with all of the information and when there were things that didn’t go as we had hoped, she was always there to explain what might have happened and to help us see the light at the end of the tunnel. I would recommend her to my best friend for fertility treatments. She really is a wonderful doctor and I am so grateful we found her!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Choose her as your doctor!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was so amazing! Every time she met with us, she explained the entire process and was so reassuring yet realistic which helped us not get too far ahead of ourselves.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We started by ruling out all of the male and female factors that could potentially be causing the infertility. We did lots of initial hormone testing and sperm count/quality. She was able to quickly identify a medication my husband was taking that was clearly affecting his sperm count. That helped us switch directions and start doing IUIs. I like that she didn’t have us continue those needlessly when they obviously weren’t working for us. Instead, she gave us our clear options and we went ahead with IVF.
Describe your experience with the nursing staff.
They were all wonderful and there was one in particular (wish I remembered her name) but she was always so sweet. She was there to deliver the news that we had miscarried the first round after we did IVF and she was so compassionate and helpful.
Describe your experience with Utah Fertility Center.
It felt very organized and everything was always scheduled ahead of time. They tried their best to accommodate our busy schedules and were always great at getting back to us if we called in with a question.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
20,000 for the IVF cycle (try 2 times and if we don’t bring home a baby get half money back) and then 5000 for the meds
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8
10
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
8
10
I wish I could have spoken with her and met with her more often. So much of the communication was with nurses and I didn’t love that. But the appointments that I did get to talk with her, I left feeling hopeful and understood. She was a great doctor. I just wish there was more communication in between appointments....We did one IUI cycle with metformin. I was frustrated after it failed and I appreciated that Dr Conway wasn’t set on doing a specific amount of IUIs before trying IVF. We moved onto IVF because we were ready to get pregnant and neither parties felt like we had good chances with IUI.
Beautiful, clean, and professional. I felt like I was in wonderful hands [at Utah Fertility Center]. I wish I felt more than just another patient though. I felt like my doctor knew me, but the nurses not much at all. My biggest recommendation would be to not worry about being annoying to the nursing staff. You are the only person looking out for you for everything. Call if you have questions, call if you are looking for results.... The IUI ended up being a total of 1,000. Our fresh cycle ended up being 13,400 including medication. Our frozen cycle ended up being just short of 4,000 including medication.
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
8
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I wish I could have spoken with her and met with her more often. So much of the communication was with nurses and I didn’t love that. But the appointments that I did get to talk with her, I left feeling hopeful and understood. She was a great doctor. I just wish there was more communication in between appointments.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Do what’s best for you! If you want to transfer 2 embryos and she suggests 1, transfer 2. Don’t feel pressured to obey every suggestion if it doesn’t feel right. Also, don’t worry about being annoying. If you have questions or need information then ask for it as many times as you need. She and the clinic are busy and no one will look out for you like YOU will.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was very kind and understanding. Whenever we had the chance to meet with her (not all too often) she gave us a good amount of her time. She even gave me a call once after we had asked her nurses some questions and answered them all on the phone for me.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We did one IUI cycle with metformin. I was frustrated after it failed and I appreciated that Dr Conway wasn’t set on doing a specific amount of IUIs before trying IVF.
We moved onto IVF because we were ready to get pregnant and neither parties felt like we had good chances with IUI. I did a fresh cycle and reacted great to the injections. I had quality eggs and quality embryos. We transferred 2, but during the tranfer saw that I was retaining water pretty intensely. I was put on a strict salt diet basically to help the retention go away. I got a positive pregnancy test, but started spotting around the same time. I ended up miscarrying the first week.
Dr Conway felt it was strange to lose both (grade A) embryos. So she ran a test checking for endometritis which is basically a uterine infection. I came back positive. This is when I was so grateful I had Dr Conway as my doctor. She said it was a newer test and none of her colleagues even test for it. They put me on antibiotics for 3 weeks, tested again, and it came back negative. We then did a frozen cycle and transferred to embryos. I got a positive pregnancy test and now have a little boy who’s almost a year!
Describe your experience with the nursing staff.
Nice. But I didn’t feel like they knew me or remembered me much.
Describe your experience with Utah Fertility Center.
Beautiful, clean, and professional. I felt like I was in wonderful hands. I wish I felt more than just another patient though. I felt like my doctor knew me, but the nurses not much at all. My biggest recommendation would be to not worry about being annoying to the nursing staff. You are the only person looking out for you for everything. Call if you have questions, call if you are looking for results.
Describe your experience with your monitoring appointments at Utah Fertility Center.
The monitoring was really easy. The staff was efficient, professional, and got me in and out in good time.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The IUI ended up being a total of 1,000. Our fresh cycle ended up being 13,400 including medication. Our frozen cycle ended up being just short of 4,000 including medication.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr Conway very much suggestive of a single embryo transfer. She even asked me to reconsider during my transfer. However, we transfer 2 both cycles and ended up with 1 pregnancy.
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8
8
Age
30
Treated
2017
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
8
8
I do wish my pcos was more addressed to my protocol [with Dr. Deirdre Conway] before starting IVF. We only could afford doing it once and after it had failed I got a second opinion that I should have done it differently with having pcos. So I wish I wasn't put on the same protocol that they start everyone out on to see how it works for me... And she was great I don't have any complaints about her I guess I just wish that my case might have been handled a little differently that might have been better results. But she's very caring and she's definitely a great people person and a really good bedside manner!
$750 to freeze and take care of the embryos but I got that refunded [by Utah Fertility Center] since none of mine made it... it would be really nice at these clinics if they knew why you were coming in for that particular blood draw. Just to kind of ask how we're doing or know that this blood draws is huge for us like the pregnancy test one. It would be nice if they were a little more informed on sensitive cases and could be a little bit more personal with you.
Age
30
Treated
2017
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality
8
8
How was your experience with Deirdre Conway at Utah Fertility Center?
I do wish my pcos was more addressed to my protocol before starting IVF. We only could afford doing it once and after it had failed I got a second opinion that I should have done it differently with having pcos. So I wish I wasn't put on the same protocol that they start everyone out on to see how it works for me. Nothing against her as a person or doctor I know she's doing the best job that she knows how with experience. She was really nice and listened to me I just didn't know what I know now and I am grateful we have answered from our IVF. And she was great I don't have any complaints about her I guess I just wish that my case might have been handled a little differently that might have been better results. But she's very caring and she's definitely a great people person and a really good bedside manner!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Do your research any and all questions that you have she's really good at answering every single one of them so that you'll feel comfortable with your protocol and why is she would like to do certain things and not do others as others have done but it does help knowing the reasons why and how she's going to approach your treatment so you feel good about it but if you would like to add something to your treatment definitely ask for it.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was really nice! She really wanted to help.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I'm sorry I do not remember my dosages right now I did use gonal F and menopur and cetrotide. She put me on the dosage that she kind of starts everyone out on and then how I react to it she'll lower it or increase it. I stayed through my monitoring the same never went up or down in my medications. The 10th day is usually normal for an egg retrieval but I got mine done a day sooner because how my ultrasound went and got it done at day 9. They counted a lot of follicles in each of my ovaries and I was supposed to respond that way because I have a lot of eggs but I only had 9 eggs. The rest were just empty and she was surprised at the low number. 3 of them made it to day 5 but all were behind. We still tried transferring 2 and then the third one we had didn't make it to day 6. And my test results was negative. She from that point diagnose me with poor egg quality but after that experience I did get a second opinion from another Dr. saying that my age and everything I shouldn't have poor egg quality but I should have been on a lower dosage for a longer amount of time to address my PCOS and have better quality eggs that might've been able to have healthy embryos to try and implant. But we all didn't know I was going to react that way so there's no one to blame or anything like that it is frustrating though.
Describe your experience with the nursing staff.
The nursing staff was great and I don't know if this is in all clinics or what the organization is but it would be really nice at these clinics if they knew why you were coming in for that particular blood draw. Just to kind of ask how we're doing or know that this blood draws is huge for us like the pregnancy test one. It would be nice if they were a little more informed on sensitive cases and could be a little bit more personal with you.
Describe your experience with Utah Fertility Center.
I really do love this clinic in Pleasant Grove it is beautifully constructed very nice sculptures and paintings in the waiting room. Very clean and pleasant. They're very organized, lots of cute baby pictures on the wall when you walk into the back, it helps you to be hopeful. Their ratings are really good and I did have a really good experience with them. They're all very professional and nice.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I know my IVF cost 10,000 something? I don't have the right number but that included monitoring and blood draws. I did have to pay an additional 1,500 for icis? I know I might have those four letters wrong but it's where they help the sperm in plant into the egg. And then $750 to freeze and take care of the embryos but I got that refunded since none of mine made it. And then 400 for the anesthesiologist.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She did explain very well she was very strong with only transferring one but at the end because of how poor quality they were and there wasn't that many she said that at that point she usually does two because of the results and we did end up doing two. I did want to do two from the beginning no matter how many we got or not but she was very against that but would do it if I really told her I wanted it but she was very persistent on only transferring one which I understood why and the numbers and everything but in the end we still do transfer 2 but they did not take.
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10
10
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
10
From the start Dr. Conway read my past chart notes she was very up to date and knowledgeable about what we had already done. She is always sure to never let you leave without knowing exactly what the next step is.... I did see the nursing staff more than Dr. Conway, but I was totally comfortable with them.... I love how much she educated us, we were always told what she thought, but ultimately it was up to is as patients to have the final decision in what we did.
The clinic [Utah Fertility Ctr] is beautiful....When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.... They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call.... They do not do payment plans. It's all up front cost.
Age
27 - 29
Treated
2015 - 2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I love Dr. Conway and her staff!! Amberlie was my IVF nurse I called her a ton, and she was always so helpful in making sure I had my meds and making sure that I was on track. Dr. Conway is so compassionate I can't say enough about her! She is the best!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be ready to love her! She is always so understanding. I love how much she educated us, we were always told what she thought, but ultimately it was up to is as patients to have the final decision in what we did.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
From the start Dr. Conway read my past chart notes she was very up to date and knowledgeable about what we had already done. She is always sure to never let you leave without knowing exactly what the next step is. I always left having my questions answered.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I started with timed intercourse with injectables, Femara, and Clomid. I was monitored closely with ultrasounds which told us if the meds were doing as they should. We did have 3 failed IUI's and went to IVF. You receive a calendar in prep for your retrieval and IVF cycle. You're assigned your own IVF nurse who is available by phone or email.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie )
The staff is always inviting from when you walk in. I did see the nursing staff more than Dr. Conway, but I was totally comfortable with them.
Describe your experience with Utah Fertility Center.
The clinic is beautiful. At the time we went they held monthly free meetings, meet the doctors, ask questions. That's how we chose our office. They are hard to reach at times during cycles which stressed me out waiting for calls about negative or positive pregnancy tests. After hours is not easy to reach if you miss your results call which is hard when you work.
Describe your experience with your monitoring appointments at Utah Fertility Center.
When I went in there was never a full waiting room. We never felt rushed and we never had to wait long.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We were always sent to the financial coordinator for cost before we did treatment. They do not do payment plans. It's all up front cost. IUI Was about $800 and IVF W/FET was $14k with meds
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
She said since it's my first baby she did recommend 1 embryo, but she would do 2 at our request. Explained the complications with transferring multiples
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10
10
Age
26
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
10
I honestly only got to see her [Dr. Conway] a couple times but those couple times she was great and explained the process, what was next, and answered all of my questions and my husbands.... I first went in not knowing why I could not get pregnant. I had an idea of what it could be but after going in and having an ultrasound to look at my ovaries she confirmed that it was PCOS. From there we went over the treatment options and decided to do a timed intercourse treatment and see if that would work.
The clinic [Utah Fertility Center] was organized really well. I don’t have any complaints. I never had long wait times to get back. I never felt like I was being rushed to get out. Over all the clinic was smoothly and efficiently run.... I cannot say enough good things about the nurses that helped me! They were always patient, kind, answered my questions, fun, and positive! I absolutely loved them!!... Every time I went in for a visit I had a great experience. The staff and Dr. Conway were always gentle, up beat, and truly happy to be there and answer any questions I had!
Age
26
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I honestly only got to see her a couple times but those couple times she was great and explained the process, what was next, and answered all of my questions and my husbands. That was big for my husband since he wanted to feel like he was in the loop and could speak his concerns as well.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
I think just to go in with questions ready and open to the different treatment options. She is a great Doctor and will answer any questions and concerns you have.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Every time I went in for a visit I had a great experience. The staff and Dr. Conway were always gentle, up beat, and truly happy to be there and answer any questions I had! Looking back, I loved my experience at Utah Fertility Clinic in Pleasant Grove and wouldn’t change it for anything!
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I first went in not knowing why I could not get pregnant. I had an idea of what it could be but after going in and having an ultrasound to look at my ovaries she confirmed that it was PCOS. From there we went over the treatment options and decided to do a timed intercourse treatment and see if that would work. She prescribed me a medication to stimulate a period, clomid to stimulate my ovaries to get follicles to grow and mature. I would go in regularly for ultrasounds to see how the follicles were growing and once I had one or a few good size follicles I was prescribed an HCG shot to trigger the follicle to release which we then followed with timed inter course and progesterone and sometimes another prescription drug to thicken my lining. We tried this a few times with no success and then decided to move forward with IUI. My medications were all the same except we decided to give Famara a try this time instead of clomid to see if it would help with the thickness of my lining and it did! Once the follicles were ready we came in and my husband provided the semen and we waited for that to be ready and we had a nurse do the insemination. We followed the insemination with the progesterone until we got the news that it was successful.
Describe your experience with the nursing staff.
Amazing!!! I cannot say enough good things about the nurses that helped me! They were always patient, kind, answered my questions, fun, and positive! I absolutely loved them!!
Describe your experience with Utah Fertility Center.
The clinic was organized really well. I don’t have any complaints. I never had long wait times to get back. I never felt like I was being rushed to get out. Over all the clinic was smoothly and efficiently run.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
We paid an upfront cost. Timed intercourse treatments with ultrasounds included were I think around $600 and IUI cycles were a little over $800.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
N/A
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Verified
This patient has provided documentation of treatment at this clinic.
2
6
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
2
6
I felt like she [Dr. Conway] was too busy and didn’t really care about my success. She would always sugarcoat things or not tell me how it really was, until after something actually went wrong and THEN explained the real truth. She never gave me a way to directly communicate with her.... Every appointment was rushed, and I never saw my Dr except for retireval and transfer. No one ever knew what was going on. My dr rarely communicated with me and never called me after failed IVF transfers except once. I felt like she just cared if she was getting paid rather than my success.
I constantly had isssues, and the process is stressful enough by itself so it made it hard. Every single time, not joking, I went to the pharmacy or called, they never had sent in my prescription. So I’d hav to call utah Fertility and they never answe their phone.... They rush you in and out of appointments and they never explained anything. Strengths- They seem to be up to date with their practice. The front desk girl is always kind & their anesthesiologist is the best! One nurse-Chelsey was always so kind and nice and actually seem d like she cared.
Age
28 - 29
Treated
2016 - 2017
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
2
6
How was your experience with Deirdre Conway at Utah Fertility Center?
I felt like she was too busy and didn’t really care about my success. She would always sugarcoat things or not tell me how it really was, until after something actually went wrong and THEN explained the real truth. She never gave me a way to directly communicate with her. I never saw her, I never had an explanation of what was happening. I never felt like she really tried to find out what was wrong. After getting a second and third opinion I learned multiple things she did/didn’t do during my treatments were actually harmful and could have majorly affected my chances of conceiving
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Get multiple opinions before and tell her exactly what you expect
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Every appointment was rushed, and I never saw my Dr except for retireval and transfer. No one ever knew what was going on. My dr rarely communicated with me and never called me after failed IVF transfers except once. I felt like she just cared if she was getting paid rather than my success.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie )
She was extremely disorganized, would forget to send in the prescription for my meds constantly- or not enough doses which would cause major stress on me once I had none left- she would take days to respond to an email or return a phone call. She was one of the main reasons for stress during my cycles. It seemed like there were always mistakes (like scheduling my transfer when my dr actually couldn’t do it) and then telling me I was with a new dr when my plan only was covered if my dr performed the treatment. There was always stress with her.
Describe your experience with Utah Fertility Center.
Weaknesses- they are TERRIBLE at answering their phone/returning calls. They rush you in and out of appointments and they never explained anything.
Strengths- They seem to be up to date with their practice. The front desk girl is always kind & their anesthesiologist is the best! One nurse-Chelsey was always so kind and nice and actually seem d like she cared.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Utah Fertility Center.
I constantly had isssues, and the process is stressful enough by itself so it made it hard. Every single time, not joking, I went to the pharmacy or called, they never had sent in my prescription. So I’d hav to call utah Fertility and they never answe their phone. I had the wrong medication sent in, or not enough and was unable to get more because of a holiday weekend-and my clinic nor any other locally had any. Juat so many issues always.
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10
10
Age
32
Treated
2017
Success with this Doc
No
Treatment
7 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
10
She [Dr. Deirdre Conway] was very knowledgeable. She understood my disorder and she listed many routes of treatment. She adjusted the game plan when things were not working and she kept on top of my treatments even when I didn't see her. The communication between her and her nurses was extraordinary.... Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before.
They [the nursing staff at Utah Fertility Center] were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds... Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before.
Age
32
Treated
2017
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 Fertility Medications
Diagnosis
Endometriosis, PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
She was very knowledgeable. She understood my disorder and she listed many routes of treatment. She adjusted the game plan when things were not working and she kept on top of my treatments even when I didn't see her. The communication between her and her nurses was extraordinary.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don't be scared. She is not the bearer of bad news. She is the light at the end of the tunnel. Never once did I feel like she didn't know what she was doing. She is fully in control over this body of mine that is completely out of control.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She listened to me as an individual and us as a couple. She asked a lot of questions and listened to concerns with empathy. She was direct in her method of treatment and provided full explanation. She was clear about my part in our fertility journey too. She made me feel like my body not working right was not my fault and she assured me it was something we could conquer together.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
We started at the basic level. Drugs and timed intercourse. I had recently finished a round of spironolactone and she did an ultrasound to prove that I had PCOS and she described the disorder in such detail like no other doctor had ever done for me before. We started with clomid and progesterone to try to get me to ovulate and start obtaining fresh eggs. I would undergo ultrasounds to check my eggs for fertilization to make sure we could time things correctly for my body.
Describe your experience with the nursing staff.
They were always friendly and supportive. They understand when you cannot afford treatment and call in every few months to check up on you so that you know you are not forgotten. They educate you on what is going on and why. The are sensitive to the uncomfortable nature of ultrasounds.
Describe your experience with Utah Fertility Center.
Very clean and open facilities. The ultrasound rooms that usually are clinical are very homie and comfortable. The atmosphere is supportive and nurturing and full of hope. I never encountered frustration from nurses. I had a hard time giving blood and they told me to go home and get hydrated and come in at MY convenience and they would take my blood then. They were willing to work with my pharmacy when I asked and they were great about appointment reminders!
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Because I had so many ultrasounds due to my body not responding right to the medication. I spent about $1400 in 3 months
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10
10
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
10
She [Dr. Conway] was organized and I appreciated that she explained everything she could think of relating to my treatments...She answered all of our questions honestly and fully, in a way we understood. She was empathetic and always spoke kindly...we would have to wait a bit to get in a visit because her schedule was so full. It wasn't a deal breaker and we never felt like we were being rushed when we did get to our appointments...She handled everything better than we could have hoped for.
The nursing staff [at Utah Fertility Center] was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
Age
25 - 26
Treated
2016 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Male Factor, PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Doctor Conway was friendly and patient from our first visit to our last visit. She was organized and I appreciated that she explained everything she could think of relating to my treatments. I always felt that she was honest and wouldn't suggest that we do something she wouldn't feel comfortable doing herself if she was in our position. She answered all of our questions honestly and fully, in a way we understood. She was empathetic and always spoke kindly. She met with us in person when I felt like it was beneficial (follow-up after a failed treatment, next steps, etc.). I think the only difficult thing at times was scheduling - we would have to wait a bit to get in a visit because her schedule was so full. It wasn't a deal breaker and we never felt like we were being rushed when we did get to our appointments. Just one of those things when you're going through this, a day can seem like forever. But we always knew that we would be able to get our questions answered if we needed them. I just wish all of my doctors could be like her, especially when dealing with things related to parenthood. She handled everything better than we could have hoped for.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Don't be afraid to ask questions!
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She remembered the details related to my treatments, she was kind and I always felt that she was honest. She was empathetic and compassionate, never pushed me to do anything I didn't feel comfortable with. I felt that she gave me the information I needed to make an informed decision. I was always able to get answers to questions or information about my treatment. She was kind and honest.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Started with timed intercourse cycles. We chose to do three (Dr. Conway made it clear we could chose to move on to a different type of treatment at any time). I took Clomid, went in for ultrasounds and blood tests once in a while to see how my eggs were growing. Since the three cycles didn't work, moved on to an IUI since my husband had a low sperm count and the timed intercourse cycles didn't work (this was also a cheaper option than IVF so we wanted to try it). After one failed attempt, Dr. Conway suggested we do an IVF since it was unlikely that another IUI would work (would save us time, money, and emotion). She suggested I just do an egg retrieval and then freeze them, so I could do frozen embryo transfers - this would allow my body's hormones to normalize after the retrieval and hopefully make it more receptive to a transfer. It would also be cheaper and I would be able to use the frozen embryos if I wanted to have more than one child in the future. Took all the "normal" injections and meds for an IVF (Gonal-F, HSG, and some others I can't remember). Retrieved a ton of eggs (about 65). Ended up with 14 embryos. Did my first FET at the end of January.
Medication for FET (all 3) included: Estradiol Valerate, Progesterone in Oil, Progesterone Suppositories. I also started taking Baby Aspirin. I had been taking Metformin since going to an OBGYN for some "initial" fertility treatments. First FET ended up being a chemical pregnancy. Dr. Conway said that we would be able to do another transfer as soon as I had my period and took a certain amount of the medication. Did the next cycle in March, ended in a miscarriage. Sent in the products of conception for genetic testing (Dr. Conway and nurses suggested we do this to see if they could tell us why the miscarriage happened). When results came back of chromosomal abnormality, Dr. Conway suggested we do genetic testing on all the embryos since someone my and my husband's age with our health conditions shouldn't be having this many issues. Allowed us to use a favor she had with a friend to get all of our embryo testing done for free (so grateful!). Results came back that half of the remaining embryos were genetically abnormal (left us with 5 genetically "normal" embryos). Did one more transfer at the end of July that resulted in a singleton pregnancy and I just "graduated" from the clinic today!
Describe your experience with the nursing staff.
The nursing staff was so wonderful! They were all so kind and patient, especially with all the questions I had. They were very compassionate and I never felt like they were judgmental at all (fertility in general is a pretty touchy subject, but they handled it beautifully). They were very knowledgeable and I always felt that their condolences and congratulations were sincere. Appreciated knowing that I would be treated well and kindly, and that anyone who helped me would do a wonderful job and be able to explain what was going on.
Describe your experience with Utah Fertility Center.
Really nice building, inside and out - clean, bright, open, friendly. In a convenient location but not in a super busy area that you have to be really worried about someone you know seeing you if you're trying to keep your business private.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Timed intercourse cycle ended up being maybe around $5 of Clomid (insurance covered most of it) and the cost of ultrasounds (about $600/cycle) and blood tests (around $50/per test). IUI was about $600 for ultrasounds and I think around $800 for the actual IUI (insurance didn't cover either). Egg retrieval was about $300 for all my medication and my insurance covered the entire egg retrieval process. My first FET was covered by my insurance. Subsequent FETs were about $2700 each. Genetic testing for products of conception is still pending. Genetic testing of embryos (clinic's side - embryo defrost, biopsy, transfer) was about $3000, and the testing itself was free (thanks to Dr. Conway).
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
Dr. Conway strongly suggested we just do a single embryo transfer because of my age, health, health of the embryos, lower risk of a singleton pregnancy (my health, babies' health, cost, etc.). I appreciated that she told us this because it was very tempting to transfer two embryos in hope for twins, but now as reality sets in that would have been very difficult. She always, always let us know that it was our choice to decide how many embryos we wanted to transfer though. Never pressured us, just gave us her opinion and advice (which we chose to follow), but I appreciated that she didn't come off judgmental and that her top priority was my health and safety and the health and safety of the baby/babies.
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Verified
This patient has provided documentation of treatment at this clinic.
10
9
Age
23 - 25
Treated
2015 - 2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
10
9
Dr Conway is very compassionate. After we had a failed ivf, we got in with her the next day. She was so positive and made us really hopefully with what the next steps would be. The only thing that put a sour taste in my mouth was during that visit she suggested I get a test done to see if that's why our ivf didn't work. Turns out I had what they tested for. I just wish she would have suggested to run the test BEFORE we did our transfer. That's the only thing that has "gone wrong" in our experience with Dr Conway.
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
Age
23 - 25
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
9
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr Conway is very compassionate. After we had a failed ivf, we got in with her the next day. She was so positive and made us really hopefully with what the next steps would be. The only thing that put a sour taste in my mouth was during that visit she suggested I get a test done to see if that's why our ivf didn't work. Turns out I had what they tested for. I just wish she would have suggested to run the test BEFORE we did our transfer. That's the only thing that has "gone wrong" in our experience with Dr Conway.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Be very open with your concerns. She will calm you down or validate you, and get you what you are asking for.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr Conway herself always made me feel like I was important and was always so kind! Just a few of the nurses on her staff are a little cold. Not enough for me to complain, but just enough for me to feel a little awkward.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
Everything about our ivf was pretty standard procedure. I didn't have any negative side effects, and everything went smoothly. I did have icsi done, because Dr Conway said since we have unexplained it's better to be safe than sorry. Which I appreciated.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Amberlie)
There were a lot of miscommunication when I did my first ivf partially with the nursing staff. They would tell me one thing and I'd hear another thing from care coordinator. I think some of it was probably my fault, because I had a lot on my mind, but I think it's important that they realize that most of their patients are under a lot of stress. Okay all of their patients are! Other than that they were always really friendly and could usually answer all of my questions... If they answered the phone.. Ha!
Describe your experience with Utah Fertility Center.
Utah fertility center has a lot of patients. That being said, I'd only go here if you're comfortable asking questions and remembering what you're supposed to do, when you're supposed to do it. They don't have people check on you, if you have a question you kind of have to track them down to get it answered. Everyone that works here is really nice though! They are just a little busy.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
The cost of ivf was around 12 or 13 thousand. Our FET that we are currently doing is 2,900 not including medication.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
At the beginning Dr Conway urged us to only do a single embryo transfer. She talked about the risks of multiples and also the financial side of multiples as well. As more of our embryos started to die off, she started leaning more to the 2 embryo transfer. I appreciated that she judged on a case by case basis. She won't just tell everyone to do the exact same thing.
What specific things went wrong at Utah Fertility Center?
- Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Utah Fertility Center.
On one occasion, someone called in the wrong dosage of my prescription. I noticed and called them and they corrected it right away.
On another occasion, I asked them to send a prescription refill and when I went to pick it up from the pharmacy, they didn't have it there. I had to call again and leave a message before they finally got the prescription there.
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10
10
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
She was very sincere in her sympathy for my situation. When she told me that I will likely never get pregnant without a doner egg she cried with me. She is very knowledgeable with what she does but also has an incredible bedside manner.... So the third cycle we went with the most minimal and gentle dose. We had high expectations with one egg and it ended up not sticking. We are thinking the only viable option at this point is to do a donor egg.
Friendly staff [at Utah Fertility Center-Pleasant Grove], helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.... I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice.
Age
30 - 33
Treated
2014 - 2017
Success with this Doc
No
Race
Other
Income
—
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
I started at another clinic and had a terrible experience so I was not expecting much. She was very good at explaining things and allowing hope but not over promising things. I did not get the outcome she or I wanted but I felt her love and concern for me in my situation.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Trust her and know she will work hard to get you he results you want.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was very sincere in her sympathy for my situation. When she told me that I will likely never get pregnant without a doner egg she cried with me. She is very knowledgeable with what she does but also has an incredible bedside manner.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
The first cycle was just a normal cycle. Based on those results she thought I might need to increase my meds for a higher chance of getting more eggs. We learned from that cycle that it was not good for my eggs and none of them survived the harsh drugs. So the third cycle we went with the most minimal and gentle dose. We had high expectations with one egg and it ended up not sticking. We are thinking the only viable option at this point is to do a donor egg. All of this was explained very well and I am aware of what is going on with my body.
Describe your experience with your nurse at Utah Fertility Center. (Assigned nurse: Tawna, Amber Lee)
Very good at her job. Explained everything well, was good at rescheduling quickly, easy to get ahold of. She was very kind.
Describe your experience with Utah Fertility Center.
Friendly staff, helpful and works hard to get your questions answered. They do a good jobs at trying to remember you and have meaningful conversations with you. They are sympathetic to your feelings and what you are going through.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I think the first time around it was 15,000 with meds, the second time there was a discount so it was around 13-14,000 with meds and then since there was no transfer they sent me a little refund which was nice. The only complaint I have is the 3rd cycle if all others were not successful was supposed to be “free” when we went in to start it they said it would be 4- 5,000 +meds. Nothing about 4-5,000 is free to me. The last cycle ended up being around 10,000. I loved all the staff but the financial side of it kind of made me upset.
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10
10
Age
32
Treated
2017
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
10
Dr. Conway is lovely. She is informative and compassionate. She is ready to do what needs to be done. Confident and smart....With PCOS, my follicles have a hard time maturing and developing eggs. She has started me on what is called medication and timed intercourse. I take Clomid. The Clomid has not produced the desired results therefore my game plan adjusted to injections and added meds. The best thing about this all is it gets taken care of same day or the next day. They do not waste important time and windows to get pregnant. I know when something isnt working, something will be done to help.
Love this staff [at Utah Fertility Center]! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time...This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good...I have spent $2000 out of pocket in just 2 months...There has not been financial aid duscussed with me so I assume they have none.
Age
32
Treated
2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway is lovely. She is informative and compassionate. She is ready to do what needs to be done. Confident and smart. Her nursing staff is supportive, friendly and well informed. Everyone in this facility from the front desk to the Dr. are all well informed and fully capable. I love this office.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Ask her any and all questions you have. Go in with a list of questions. Most of your time will be spent in the hands of the staff so get everything you can out of your visit with her. She is on her game.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
She was open and informative. She looked us in the eye and smiled. She let us know what her plan is, what she knows about our condition and made me feel like she knows what she is doing and I am right where I need to be.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
With PCOS, my follicles have a hard time maturing and developing eggs. She has started me on what is called medication and timed intercourse. I take Clomid. The Clomid has not produced the desired results therefore my game plan adjusted to injections and added meds. The best thing about this all is it gets taken care of same day or the next day. They do not waste important time and windows to get pregnant. I know when something isnt working, something will be done to help.
Describe your experience with the nursing staff.
Love this staff! So on top of things, and compassionate. They are just as informative as the doctor and they do not waste any time.
Describe your experience with Utah Fertility Center.
This clinic is beautiful. You feel like you are where you need to be. I have yet to discover a weakness. Money is always scary so maybe a financial consultation is good. I was informed after I went to UFC that they do have a class that informs you about the cost and process of it all before a consult and I would reccomend this to people just to alleviate feeling overwhelmed with information.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
I have spent $2000 out of pocket in just 2 months. This is starting to make me think I cannot afford treatment for long. There has not been financial aid duscussed with me so I assume they have none.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
We have not discussed this yet.
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10
10
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS
10
10
Dr. Conway was and is extremely open and candid about the whole experience. She explains things so that they are easy to understand....Though I don't see dr. Conway very often, I communicate with her via her nurses and staff. I absolutely love how willing she is to listen to me and try something new if it's not working. She reviews each patient on a case by case basis, and is willing to try more or less, if she sees fit. I have had an excellent experience with her!
I work with the nursing staff [Utah Fertility Center] more than Dr. Conway....But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions...STRENGTH: treating each individual differently....Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice!
Age
24 - 25
Treated
2016 - 2017
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Though I don't see dr. Conway very often, I communicate with her via her nurses and staff. I absolutely love how willing she is to listen to me and try something new if it's not working. She reviews each patient on a case by case basis, and is willing to try more or less, if she sees fit. I have had an excellent experience with her!
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Just be prepared to fall in love with your doctor and then only communicate with her through her staff.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway was and is extremely open and candid about the whole experience. She explains things so that they are easy to understand.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I was on clomid for 3 months, then femara for 3 months, which didn't result in pregnancy. For our IUI's, we did the typical protocol (1 gonal f & 1 trigger shot). When that didn't work, we upped the dosage.
Describe your experience with the nursing staff.
I work with the nursing staff more than Dr. Conway. Most people warned me to expect to not get a response when I call. But I can confidently say that the nursing staff has been EXCELLENT to work with. They are extremely organized and call me back within 1 business day when I have any questions.
Describe your experience with Utah Fertility Center.
STRENGTH: treating each individual differently. At the last fertility clinic I was a patient at, they did the same thing with every patient, which was really frustrating. UFC takes into consideration what your body is doing, what it should do, and alters the treatment from there.
Weaknesses: it really is hard never communicating with your doctor. I believe it's because of the high volume she sees, but once/month check in would be nice! I don't have too many suggestions on how to improve. I love UFC!
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
$250 consultation
$875 per IUI
$100 per gonal f
Ultrasounds, blood work, and pregnancy test all covered through my insurance.
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10
10
Age
36
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
PCOS
10
10
Dr. Conway took the time to explain treatment to me and my husband. She was readily available when I needed to consult with her and her team was amazing. I felt like I could ask questions and she explained in a way that helped me understand and didn't make me feel dumb....I liked the way she gave statistics and explained our chance of pregnancy. She was open and honest in what we should expect....I actually started the entire procedure with a hysteroscopy because I had excessive bleeding and a thick uterine lining.
The nursing staff at Utah Fertility Clinic were excellent. Infertility can be invasive and they made sure that I was comfortable and understood all the processes. They were available whenever I needed them.... It was about $2000 for timed intercourse treatments and almost $3000 for an IUI.... The only weakness is that occasionally during IUI treatment I had to drive to their Pleasant Grove Clinic because the Murray clinic didn't have as many options for appointments.
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS
10
10
How was your experience with Deirdre Conway at Utah Fertility Center?
Dr. Conway was an excellent doctor. She took time to assess and explain our situation in a way that helped us feel like we understood. She was knowledgeable and able to answer our questions. I liked the way she gave statistics and explained our chance of pregnancy. She was open and honest in what we should expect.
What's one piece of advice would you give a prospective patient of Deirdre Conway at Utah Fertility Center?
Make sure that you take a list of questions! Use your consultation to pick her brain because she's brilliant.
During treatment, were you treated like a number or a human with Deirdre Conway at Utah Fertility Center?
Dr. Conway took the time to explain treatment to me and my husband. She was readily available when I needed to consult with her and her team was amazing. I felt like I could ask questions and she explained in a way that helped me understand and didn't make me feel dumb.
Describe the protocols Deirdre Conway used in your cycles at Utah Fertility Center and their degree of success.
I actually started the entire procedure with a hysteroscopy because I had excessive bleeding and a thick uterine lining. After that I started my first cycle of timed intercourse. The first round went perfect but didn't result in a pregnancy. The second round of timed intercourse I needed an increase of clomid mid treatment to stimulate egg growth. Before the third round I had an ovarian cyst and was placed on birth control to get rid of the cyst. Third cycle of timed intercourse went as planned with no adjustments but also didn't result in a pregnancy. After the third round she felt that we needed to me more aggressive and moved to IUIs. All three of my IUIs went as planned but did not result in pregnancy.
Describe your experience with your nurse at Utah Fertility Center.
The nursing staff at Utah Fertility Clinic were excellent. Infertility can be invasive and they made sure that I was comfortable and understood all the processes. They were available whenever I needed them.
Describe your experience with Utah Fertility Center.
The Utah Fertility Center has an amazing team. The are focused on making sure that patients are comfortable and understand every aspect of their treatment. Infertility treatment is pretty invasive and they always made me feel at ease. The staff were available to answer all of my questions and returned phone calls. They were flexible with my schedule when I needed to come in for appointments. The only weakness is that occasionally during IUI treatment I had to drive to their Pleasant Grove Clinic because the Murray clinic didn't have as many options for appointments.
Describe the costs associated with your care under Deirdre Conway at Utah Fertility Center.
Fertility is really expensive. It was about $2000 for timed intercourse treatments and almost $3000 for an IUI.
Describe Deirdre Conway's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Utah Fertility Center.
NA
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Verified
This patient has provided documentation of treatment at this clinic.