Verified
This patient has provided documentation of treatment at this clinic.
2020, Unsuccessful
Review of
We are sure Dr. Shah was intelligent, competent and hardworking. She had no bedside manner, warmth, or patience when asked questions, however. At the beginning of our second and last appointment with her I had asked a question after her ten minutes of explaining IVF. She abruptly and somewhat rudely said to wait until she had finished her entire presentation. I never felt comfortable asking her questions.
[Penn Fertility Care] Modern facilities. Terrible bedside manner of the primary nurse and Dr. Shah. It drive often drove me to the point of leaving appointments in tears because of how insensitive their treatment was- from not describing the physical pain of different procedures well enough to acting inconvenienced to have to answer patient questions.
How was your experience with Divya Shah at Penn Fertility Care?
We are sure Dr. Shah was intelligent, competent and hardworking. She had no bedside manner, warmth, or patience when asked questions, however. At the beginning of our second and last appointment with her I had asked a question after her ten minutes of explaining IVF. She abruptly and somewhat rudely said to wait until she had finished her entire presentation. I never felt comfortable asking her questions. During one of the diagnostic tests she didn’t explain how painful it would be and seemed annoyed when I cried. The clinic then had me walk down the stairs to meet my husband in the parking lot by myself. There were several instances like these where it would’ve been easy to show compassion and warmth. We never experienced that with Dr. Shah.
What's one piece of advice would you give a prospective patient of Divya Shah at Penn Fertility Care?
Prepare to be treated like you’re less than.
During treatment, were you treated like a number or a human with Divya Shah at Penn Fertility Care?
Dr. Shah acted like it was an inconvenience to have to speak to us. At one point after a year of unsuccessful treatment, we asked to make an appointment to see her one on one as we understand that the regular monitoring and IUI visits were completed by nurses/doctors available. Our last straw was her abruptness and impatience during that final appointment. She was clearly not invested in explaining anything to us, or even at the very least helping us navigate this difficult journey. We decided to look for a different clinic the next day.
Describe the protocols Divya Shah used in your cycles at Penn Fertility Care and their degree of success.
5 cycles of IUI with clomid. Dr. Shah for some reason started me out on a very high dosage of clomid which resulted in two cancelled cycles. Incredibly frustrating. Even after we determined the correct dosage, our IUIs were unsuccessful.
Describe your experience with your nurse at Penn Fertility Care.
The primary nurse we saw at Radnor would dash out of the monitoring room immediately after the ultrasound technician had finished the scan. I never would have the chance to ask any questions. At one point after another unsuccessful cycle, I had some questions. Meanwhile our nurse had one hand on the doorknob facing the door to leave even as she answered our questions. My husband and I left this clinic and moved to Main Line Fertility because of how insensitive this nurse and our doctor was. They never had the time or showed any interest in answering our questions. Because this was all during Covid, my husband could never see firsthand what it was like. It was only after a full year of terrible treatment I had enough. Our experience with nursing staff and doctors at Main Line was the exact opposite- some of the warmest, smartest, and compassionate people I have ever met during medical care.
Describe your experience with Penn Fertility Care.
Modern facilities. Terrible bedside manner of the primary nurse and Dr. Shah. It drive often drove me to the point of leaving appointments in tears because of how insensitive their treatment was- from not describing the physical pain of different procedures well enough to acting inconvenienced to have to answer patient questions.
What specific things went wrong at Penn Fertility Care?
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Penn Fertility Care.
Our doctor started us off at an abnormally high dosage of clomid that resulted in two cancelled cycles.
Review of