Rated 9
Strongly recommend: 78%Neutral: 14%Don't recommend: 8%9
78% strongly recommend
24 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Albert Einstein
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Douglas Austin works at

Fertility Center of Oregon
Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 7%9.1

Explore Clinic
Eugene
590 Country Club Parkway
Eugene, OR 97401

5 patient reviews filtered by:

2019 - 2020, Consult
NPS
8
NPS
8
Age 29 - 30
Male Factor
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
He [Dr. Douglas Austin] sat with us and explained everything. He wasn’t rushed and made us feel like time with us was important to him...Our experience with him was wonderful. I think he took the time needed. He talked about our health beyond just the basic sperm and egg. He conveyed to us that he does care about us. We both enjoyed being able to see him even if it was for one visit...He did inform us that testosterone my husband was prescribed (different doctor) was part of the problem. He took him off those and he’s been on HCG. After a few months, Dr. Austin had him take a SA and it came back low for almost everything. Waiting now for a way to pay for IVF.
Kinda small waiting room [at Fertility Center of Oregon]. I did enjoy the pictures and stuff throughout the office. I did at some points feel like I wasn’t a part of the process (male factor). They were very willing to help with insurance. They called them on our behalf even though in the end the insurance said no they won’t cover anything because it was not combat related infertility. Technically it is but it’s not in his rating.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Our experience with him was wonderful. I think he took the time needed. He talked about our health beyond just the basic sperm and egg. He conveyed to us that he does care about us. We both enjoyed being able to see him even if it was for one visit.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
A piece of advice I would give to a prospective patient of Dr. Austin’s would be to be honest, open minded, and enjoy the experience even though it can be hard.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He sat with us and explained everything. He wasn’t rushed and made us feel like time with us was important to him.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
He has not done a whole lot. He did inform us that testosterone my husband was prescribed (different doctor) was part of the problem. He took him off those and he’s been on HCG. After a few months, Dr. Austin had him take a SA and it came back low for almost everything. Waiting now for a way to pay for IVF.
Describe your experience with the nursing staff at Fertility Center of Oregon.
They were very helpful. They returned phone calls in a timely manner. They were educated in the areas that they talked to us in.
Describe your experience with Fertility Center of Oregon.
Kinda small waiting room. I did enjoy the pictures and stuff throughout the office. I did at some points feel like I wasn’t a part of the process (male factor). They were very willing to help with insurance. They called them on our behalf even though in the end the insurance said no they won’t cover anything because it was not combat related infertility. Technically it is but it’s not in his rating.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
We have only had one appointment and one SA. Thankfully the insurance covered these both.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
I have not had any experience with either of these.
8
Doctor
Douglas Austin
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Fertility Center of Oregon
Eugene
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
7
Age 37
Male Factor
European
Income $50K - $99K
1st of 2 Docs
11 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Austin has a great "bed-side" manner and in the few instances we have had interaction with him, he has not rushed us, been a great listener, and generally seems interested in our individual case - thus far. We are just in the beginning process of treatment with him... I do wish that his practice was offering more cutting edge approaches to things, rather than the standard way of doing things (INVOcell, different sperm sorting techniques, etc) I feel that we have a rare and complex situation
Strengths - easily the best strength is access.. they [Fertility Ctr of Oregon] are it for the Eugene/Springfield area! They seem to compassionate through out their staff and Dr. Austin as the sole practitioner has a great bed side manner, which I think may be one of the most important factors when dealing with infertility. Weakness - it's hard to make an accurate assessment just yet of this as our relationship with this center is quite new, but we are not new to the infertility world
How was your experience with Douglas Austin at Fertility Center of Oregon?
As we've just started a more formal relationship with Dr. Austin, it is hard to fully know how we'll feel overall until treatment is completed. I do think that so far, he has really listened to our particular concerns and nuances as an individual, which for me, are many! More than anything in our journey I have really disliked when feeling dismissed by a provider, and Dr. Austin will never make you feel that way. I do wish that his practice was offering more cutting edge approaches to things, rather than the standard way of doing things (INVOcell, different sperm sorting techniques, etc) I feel that we have a rare and complex situation, and I get concerned that although I really LIKE Dr. Austin, I wonder if his practice is forward thinking enough and willing to adjust or try different approaches.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Be prepared as possible with a thorough background on your own situation, try to research as much as you possibly can so you can ask a lot of questions based on your own case, and advocate for yourself and the things that make you comfortable. I think that Dr. Austin is willing to hear you.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin has a great "bed-side" manner and in the few instances we have had interaction with him, he has not rushed us, been a great listener, and generally seems interested in our individual case - thus far. We are just in the beginning process of treatment with him, but everyone we have encountered from the front desk person to the intake nurse has been very warm.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We are in very early stages of treatment with Dr. Austin so I don't have much helpful information as of yet in this area. Although I have done many IUI's with my regular OB (some medicated, some natural) none were monitored, so I believe that is where we need to start and he was agreeable to this. He did suggest based on what we see, we could then move forward to more medication and triggers to try and get the best, and most follicles, well synchronized for ovulation. We have not discussed yet IVF protocols in particular. I did inquire about some additional pre-testing prior to IVF (we've already done a lot through my OB and through my husband's Urologist), and he explained his rationale for not using or using things I asked about (ERA testing for example) and I was satisfied with his reasoning. I do still wish they would consider things like Zymot (microfluidic sorting) as we do know we have a mid-high level of DNA fragmentation, and for the price of adding this, it would ease my mind. If we move forward with IVF in his clinic, I would advocate for this as I think it's worth at least trying - why not?! It can't hurt, and when you're shelling out 10's of thousands of $'s, I think it's important to really throw everything you can at giving it your best chance (based on your tests, of course).
Describe your experience with the nursing staff at Fertility Center of Oregon.
I have had thus far very limited interaction with nursing staff, but will update as we have more visits. The one we had today, was extremely kind and very quickly heard that I am anxious patient, and was very accommodating.
Describe your experience with Fertility Center of Oregon.
Strengths - easily the best strength is access.. they are it for the Eugene/Springfield area! They seem to compassionate through out their staff and Dr. Austin as the sole practitioner has a great bed side manner, which I think may be one of the most important factors when dealing with infertility. Weakness - it's hard to make an accurate assessment just yet of this as our relationship with this center is quite new, but we are not new to the infertility world.. mostly I would say that I don't get the impression that they are using the newest technologies and I would prefer to see that, or at least a willingness to try!
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
We have done many, many sperm analysis and washes for IUI - those range from $100-$140. Initial cost for consultation was $600, which seems to on the high end compared to Portland clinics by near double, which is disappointing. My understanding is that his IVF cost does include ICSI for no additional cost (not confirmed) and his overall IVF cost is lower than Portland options.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
No experience with this.
8
Doctor
Douglas Austin
NPS
Humanity
5 of 5
Communication
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
7
Clinic
Fertility Center of Oregon
Eugene
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2019, Unsuccessful
NPS
7
NPS
7
Age 36 - 42
5 IUI
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Income $100K - $199K
Teacher
2nd of 2 Docs
IVF With Other Docs
Neutral
Neutral
Unsuccessful
He [Dr. Austin] listened to all questions and was very attentive. He explained things thoroughly. I did not feel like a number to him... Until the very end when all my embryos were gone... And I felt he gave up on me.... He was very honest. Did not sugarcoat things. I very much appreciate that! But on the other hand, he did not seem willing to try new things that I would bring to the table for him to explore. When he would quote me statistics
Newly renovated... Very welcoming atmosphere. I like that it [Fertility Ctr of Oregon] is separate from the OB office now. It seemed that most of the time all employees were on the same page. They remember who you were when you walked in the door... That was a nice feeling!... When I had asked about the grading of my embryos, the nurse had told me one thing... And the doctor told me something vastly different. Also for one of my schedules she forgot to erase some of the day dosages from my cycle before.
How was your experience with Douglas Austin at Fertility Center of Oregon?
He was very honest. Did not sugarcoat things. I very much appreciate that! But on the other hand, he did not seem willing to try new things that I would bring to the table for him to explore. When he would quote me statistics... They would be different than what he quoted to all of my other friends that see him. He made me feel very comfortable... And he also included my husband in every aspect.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Do your research
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
He listened to all questions and was very attentive. He explained things thoroughly. I did not feel like a number to him... Until the very end when all my embryos were gone... And I felt he gave up on me.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
IUI - very high doses of menopur. IVF - donor eggs Because of my diminished ovarian reserve... Using my own eggs was never in a discussion. I did not get pregnant from any of the IUI procedures. I had one fresh transfer and 2 frozen - resulting in one baby
Describe your experience with Fertility Center of Oregon.
Newly renovated... Very welcoming atmosphere. I like that it is separate from the OB office now. It seemed that most of the time all employees were on the same page. They remember who you were when you walked in the door... That was a nice feeling!
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
IUIs - about $400 each Donor Egg IVF - $19,000 Frozen transfers- $4000 None of this includes medication
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Center of Oregon.
When I had asked about the grading of my embryos, the nurse had told me one thing... And the doctor told me something vastly different. Also for one of my schedules she forgot to erase some of the day dosages from my cycle before.
7
Doctor
Douglas Austin
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
7
Clinic
Fertility Center of Oregon
Eugene
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unknown Success
NPS
7
NPS
9
Age 25 - 30
7 IUI
1 IVF
Endometriosis
Tubal Blockage
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr. Austin is very kind, listens to my concerns. He talks to my husband a lot as well which makes him feel included, sometimes too much- I wish he would talk to me more than my husband. Dr. Austin treats me like the medical professional that I am, which I appreciate. I am a very type A person and Dr.Austin has made me feel, at times, like I am being too cautious or worried about the fertility plan (or step) that we are on and that very much frustrates me.
Wonderful clinic overall [Fertility Center of Oregon]. Very kind desk people who know my voice when I call and speak to me by name. Finance people have always dealt kindly with us and found a way to make our finances work. Clinic is in a easily accessible location. New renovations have created a clean, modern feel. Appreciate that all procedures can be done right in the clinic, no need to visit other locations for treatment.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is very kind, listens to my concerns. He talks to my husband a lot as well which makes him feel included, sometimes too much- I wish he would talk to me more than my husband. Dr. Austin treats me like the medical professional that I am, which I appreciate. I am a very type A person and Dr.Austin has made me feel, at times, like I am being too cautious or worried about the fertility plan (or step) that we are on and that very much frustrates me. It isn’t his body (or his babies) that are hanging in the balance.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Have a consult with him and ask lots of questions. Also, call the office a lot and check in to make sure what Dr. Austin says actually happens.
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is very kind, makes you feel very comfortable and listens to all questions.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
We did a 5d transfer fresh cycle with injectable for my only successful pregnancy. We were encouraged that with subsequent frozen attempts it was quick and painless, only to find out that frozen cycles also take 12 weeks of planning (scheduling) and then if you fail your cycle you have to WAIT until you can be fit into the next cycle, very frustrating to fail and then have to wait to start for many more weeks.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon, IVF nurse )
Sharon is an extremely kind individual and very organized, she often responds to calls and issues within a few hours. The only problem I have is what gets discussed to be the plan with Dr. Austin in the procedure room does NOT always seem to be the plan that gets discussed with us by Sharon.
Describe your experience with Fertility Center of Oregon.
Wonderful clinic overall. Very kind desk people who know my voice when I call and speak to me by name. Finance people have always dealt kindly with us and found a way to make our finances work. Clinic is in a easily accessible location. New renovations have created a clean, modern feel. Appreciate that all procedures can be done right in the clinic, no need to visit other locations for treatment.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
Fresh cycle meds:$3-4K Fresh cycle:$10k Frozen cycle:$3,500 Frozen cycle meds$800 Frozen cycle after loss $1,700
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
We have only transferred in multiples. Risk was discussed with us each time, but once the risks were weighed it seemed to be our choice.
What specific things went wrong at Fertility Center of Oregon?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Center of Oregon.
Several times we had changes in protocol that we discussed with Dr. Austin then completely changed by the time the protocol details were discussed with us by Sharon
7
Doctor
Douglas Austin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
9
Clinic
Fertility Center of Oregon
Eugene
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Unknown Success
NPS
8
NPS
8
Age 36 - 39
1 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Income $50K - $99K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Austin is a very sweet, caring doctor. He is fun and down to earth. He doesn't just see his patients as people coming/going, he treats them as friends in that he likes to get to them as individuals/people. He takes the time to ask questions about how you are doing and what is new in your every day life. His ability to interact on a personal level and remember details is comforting. My husband and I have complete faith in him, as his actions have proven and continue to prove he is willing to go above and beyond in an effort to make it possible to see us grow our family.
The clinic [Fert Center of OR] as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient...The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed...The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary.
How was your experience with Douglas Austin at Fertility Center of Oregon?
Dr. Austin is a very sweet, caring doctor. He is fun and down to earth. He doesn't just see his patients as people coming/going, he treats them as friends in that he likes to get to them as individuals/people. He takes the time to ask questions about how you are doing and what is new in your every day life. His ability to interact on a personal level and remember details is comforting. My husband and I have complete faith in him, as his actions have proven and continue to prove he is willing to go above and beyond in an effort to make it possible to see us grow our family. Dr. Austin is more than a doctor, he is our friend.
What's one piece of advice would you give a prospective patient of Douglas Austin at Fertility Center of Oregon?
Become your own advocate, dig into educating yourself on infertility, personal diagnosis, ask questions. Infertility is such a broad, large issue with so many potential issues, do you due diligence and do your homework... this is a team effort!
During treatment, were you treated like a number or a human with Douglas Austin at Fertility Center of Oregon?
My husband and I connect very well with Dr. Austin and his staff and after years of treatments/trying to conceive I think of them as part of my family. Through their words and actions, I know they truly care about us and want to see us have a baby or babies.
Describe the protocols Douglas Austin used in your cycles at Fertility Center of Oregon and their degree of success.
I have low AMH, a low ovarian reserve. That is our only known issue. Our protocol has focused on growing as many follicles as we can possible get (as there are not many). The medications used have helped see that happen.
Describe your experience with your nurse at Fertility Center of Oregon. (Assigned nurse: Sharon Huff)
The nursing staff if primarily one nurse, sometimes two. Very kind and caring. Sometimes overwhelmed.
Describe your experience with Fertility Center of Oregon.
The clinic as a whole is fast, to the point and friendly. You will very rarely sit in the waiting room for anything more than 5 minutes. There is a lab in house which is nice and convenient.
Describe the costs associated with your care under Douglas Austin at Fertility Center of Oregon.
The cost of IVF with ICSI is $9500. I believe they, with consent will always do ICSI if deemed necessary. Medications in US are around $5500 for a higher dose protocol.
Describe Douglas Austin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of Oregon.
For us, we do not have a high enough number of eggs for eSET. We transfer what we get for when you have low AMH, a pregnancy of multiples isn't feared. There is a lower possibility of that happening, if that makes sense.
8
Doctor
Douglas Austin
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Fertility Center of Oregon
Eugene
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5