Rated 9.1
Strongly recommend: 82%Neutral: 12%Don't recommend: 7%9.1
82% strongly recommend
61 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9
9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Cornell
Fellowship
UMDNJ

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Drew Tortoriello works at

Sher Fertility Solutions New York
Rated 8.9
Strongly recommend: 75%Neutral: 14%Don't recommend: 11%8.9

At 1 office

New York
425 Fifth Ave
New York, NY 10016
(646) 792-7476
Explore Clinic

4 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2008 - 2013, Successful
6
4
Age 31 - 36
3 IUI
5 IVF
5 Egg Freezing
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $200K - $499K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Successful
He [Dr Drew. Tortoriello] is a great doctor. Though I think I will take statistics advice elsewhere. However I would make sure people are appraised of the risks involved and think twice...He would answer all questions calmly and completely in person, on the phone, by email and on the webboard...He gave us the opportunity to have the kids that we were having trouble getting. However the odds of Multiples the second time around were obviously WAY off base. We wanted a girl and transferred 2 embryos (the only girl we had and one boy) to increase the chance of one taking.
The 2 cycle plan [at Sher Fertility of New York] I think was $17,000 and the 3 cycle plan I think was $21,000 the medication was very expensive but that was not at the clinic...Staff is very pleasant and prepared. Great staff...Clinic has good doctors and good office and flexible cycle dates as well as individual cycle dates. We did not normally wait a great amount of time. I think a handful of times we had to wait because there was an emergency or doctor had to be somewhere else that ran late but the vast majority of the time it was very good.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He gave us the opportunity to have the kids that we were having trouble getting. However the odds of Multiples the second time around were obviously WAY off base. We wanted a girl and transferred 2 embryos (the only girl we had and one boy) to increase the chance of one taking. We were given a less than 5% chance that they would both take and of course they both did. Now after PGD screening of the embryos and >$100,000 spent and 7 miserable years trying to build a family destroying my wifes body we have our first child and the twins with the boy twin being terribly sick with a very rare genetic mutation called CTNNB1 Haploinsufficiency that essentially means severe mental retardation and severe Cerebral palsy. SO we in essence gave up the best years of our lives to create a sick child that will drain us financially and emotionally for the rest of our lives- not to mention how it will mess up our children.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
He is a great doctor. Though I think I will take statistics advice elsewhere. However I would make sure people are appraised of the risks involved and think twice
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He would answer all questions calmly and completely in person, on the phone, by email and on the webboard
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Standard cycle medications and treatment were used though the ONLY success we had was after doing FROZEN transfers BOTH times. The second time my wife was given hormones to shut her reproductive system down for 3 months prior to the frozen transfer to get her ready and it worked--- A little too well it turns out.
Describe your experience with your nurse at Sher Fertility Solutions New York.
Staff is very pleasant and prepared. Great staff
Describe your experience with Sher Fertility Solutions New York.
Clinic has good doctors and good office and flexible cycle dates as well as individual cycle dates. We did not normally wait a great amount of time. I think a handful of times we had to wait because there was an emergency or doctor had to be somewhere else that ran late but the vast majority of the time it was very good.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
the 2 cycle plan I think was $17,000 and the 3 cycle plan I think was $21,000 the medication was very expensive but that was not at the clinic
6
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 42
1 IUI
1 IVF
Diminished Ovarian Reserve
Prefer not to answer
Teacher
3rd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Drew Tortoriello] couldn't remember my information, like I was remote monitoring. Seems pretty obvious since I told him at the consultation & all my forms had my out of state address on it...He suggested that I monitor in NYC instead of locally because he felt like my monitoring clinic wasn’t good. They are. I got pregnant using their labs before with a different dr. who retired from Sher, two yrs earlier. I live 1,000 miles away, not happening. He was not very caring or compassionate.
The clinic [Sher Fertility of NY] is very disorganized. Not all the nurses work every day so I don’t actually know who my nurse was because every day it seemed it was a different person...Terrible communication. They never receive faxes. I send same documents multiple times to the same fax number (called first to confirm the number). The office forgot to send a procedure order when I was traveling, so the entire cycle was canceled because they forgot. Then I left this clinic.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He suggested that I monitor in NYC instead of locally because he felt like my monitoring clinic wasn’t good. They are. I got pregnant using their labs before with a different dr. who retired from Sher, two yrs earlier. I live 1,000 miles away, not happening. He was not very caring or compassionate.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
If you are looking for an out of the box thinker, or someone who treats you like a person, not just a number, he is not the Dr. for you.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He couldn't remember my information, like I was remote monitoring. Seems pretty obvious since I told him at the consultation & all my forms had my out of state address on it.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Menopur & Follistim. I started late on a cycle & asked if I should instead start the next month because I was already showing a lead follicle. He said no, start meds, big surprise, lead follicle the whole cycle. Wasted time & money when we should’ve just waited.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The clinic is very disorganized. Not all the nurses work every day so I don’t actually know who my nurse was because every day it seemed it was a different person.
Describe your experience with Sher Fertility Solutions New York.
Terrible communication. They never receive faxes. I send same documents multiple times to the same fax number (called first to confirm the number). The office forgot to send a procedure order when I was traveling, so the entire cycle was canceled because they forgot. Then I left this clinic.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
They were covered by my insurance
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I already did.
0
Doctor
Drew Tortoriello
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
2015, Unsuccessful
3
3
Age 43
1 IUI
3 IVF
2 Egg Freezing
7 Embryo Freezing
Donor Sperm
Diminished Ovarian Reserve
Immunological
Unexplained
Income $100K - $199K
3rd of 4 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. T. was very good at communicating, he replied very thoroughly / promptly to my questions. I think there was probably unnecessary part of the treatment and testing (immunology, hgh), i was stunned to have just one embryo after 2 months of prepping, and better results with other doctors...Nurse did not reply to my messages, when replied seemed to ignore the questions -- this was very stressful, but if I would ask Dr. T, they would come back .
The doctor [Dr. Drew Tortoriello] is very receptive and willing to explain and try new methods. The office [Sher Institute] is very intimate, and there is not too many people. They schedule monitoring 9-2, and i believe Dr does the monitoring. On one hand this is good, as it takes less time, on the other hand, one cannot go there before work. My nurse was pretty bad, not ordering drugs, not answering emails etc...Some treatment of immunology issues was done on me, it did not hurt probably. I also was taking hgh. Dr. T also adjusted protocol in the beginning of the cycle, given my hormone levels (there was a switch in drugs, and i actually lost some money on that). Since the results were dismal, I am not sure it worked.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T. was very good at communicating, he replied very thoroughly / promptly to my questions. I think there was probably unnecessary part of the treatment and testing (immunology, hgh), i was stunned to have just one embryo after 2 months of prepping, and better results with other doctors.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr T. is very good at communicating, though his nurse was not.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Some treatment of immunology issues was done on me, it did not hurt probably. I also was taking hgh. Dr. T also adjusted protocol in the beginning of the cycle, given my hormone levels (there was a switch in drugs, and i actually lost some money on that). Since the results were dismal, I am not sure it worked.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Nurse did not reply to my messages, when replied seemed to ignore the questions -- this was very stressful, but if I would ask Dr. T, they would come back .
Describe your experience with Sher Fertility Solutions New York.
The doctor is very receptive and willing to explain and try new methods. The office is very intimate, and there is not too many people. They schedule monitoring 9-2, and i believe Dr does the monitoring. On one hand this is good, as it takes less time, on the other hand, one cannot go there before work. My nurse was pretty bad, not ordering drugs, not answering emails etc.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
10-13K + meds
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I had some issues with nurse ordering the drugs on time/right pharmacy.
3
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
3
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Unsuccessful
6
5
Age 40 - 41
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Latinx
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
The first time was awesome. [Dr. Tortoriello] went out of his way to accommodate us. He was very attentive to our needs. The second time around I felt we were rushed. It wasn’t the same energy...was very attentive the first time around. I’ll never forget the time we went for our 8week check up and found out our baby had no heart beat. My screams consumed the room and Dr. T got very emotional. He cried with my husband and I.
The clinic itself [Sher Fertility of New York] was very welcoming. The decor made you feel at ease while you waited in the sitting area. What we didn’t like was that the staff kept changing to often. Mostly every time we went there was a new receptionist. The nurses were not steady. For each visit we would have a different nurse in the room...Our favorite nurse was Jackie. She was with us throughout both of our treatments. She got to know us as a couple and not just as patients. Very compassionate.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T was very attentive the first time around. I’ll never forget the time we went for our 8week check up and found out our baby had no heart beat. My screams consumed the room and Dr. T got very emotional. He cried with my husband and I.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Do your research before seeing any doctor. We were blinded by the fact that we wanted a baby so badly that we put all our faith in our doctor and didn’t question his decisions.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
The first time was awesome. Dr. T went out of his way to accommodate us. He was very attentive to our needs. The second time around I felt we were rushed. It wasn’t the same energy.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Our favorite nurse was Jackie. She was with us throughout both of our treatments. She got to know us as a couple and not just as patients. Very compassionate.
Describe your experience with Sher Fertility Solutions New York.
The clinic itself was very welcoming. The decor made you feel at ease while you waited in the sitting area. What we didn’t like was that the staff kept changing to often. Mostly every time we went there was a new receptionist. The nurses were not steady. For each visit we would have a different nurse in the room with Dr. T.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Luckily our treatments were covered by my health insurance. Unfortunately we maxed out.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
I had to email the nurse to remind her to call in the prescriptions.
6
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources