Rated 9.4
Strongly recommend: 86%Neutral: 9%Don't recommend: 5%9.4
86% strongly recommend
78 reviews
Humanity
9.5
9.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.2
9.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Cornell
Fellowship
UMDNJ

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Drew Tortoriello works at

Sher Fertility Solutions New York
Rated 9.1
Strongly recommend: 81%Neutral: 12%Don't recommend: 8%9.1

At 1 office

New York
425 Fifth Ave
New York, NY 10016
(646) 792-7476
Explore Clinic

78 patient reviews

2021 - 2022, Successful
10
10
Age 38 - 39
3 IUI
3 IVF
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. T [Tortoriello] took the time to look at our case and to speak with us about why things may not have worked in the past and what might work for us in the next try...I appreciated how Dr. T looped in all relevant parties on emails to work together on various stages of our care. It was good to have them working as a team. I was a little surprised by the use of email for some sensitive information (they do have a patient portal but it was used mostly for communicating my calendar of medications), but I ended up just going with it because it made it easy for us to communicate with all relevant parties...
Overall the nursing staff at Sher was very good and caring. I often had to ask clarifying questions to get all of the information that I needed, but they were good partners in my care and I appreciated them...I often had to ask clarifying questions to get all of the information that I needed, but they were good partners in my care and I appreciated them...I appreciated how Dr. T looped in all relevant parties on emails to work together on various stages of our care. It was good to have them working as a team. I was a little surprised by the use of email for some sensitive information (they do have a patient portal but it was used mostly for communicating my calendar of medications), but I ended up just going with it because it made it easy for us to communicate with all relevant parties...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
We are extremely grateful to Dr. Tortoriello for his expertise and care. We came to Dr. T after having 2 failed FETs and 3 failed IUIs. Within the first round of treatment we had an extremely successful IVF round, ending up with 6 genetically normal embryos (!!) from one round, versus the two we'd gotten from our 1st round and one that we'd gotten from our second round, and our FET with Dr. T worked on the first try, versus two failed FETs we'd had before coming to Dr. T. Based on the effectiveness of his approach alone I would 100% recommend Dr. T to anyone who is looking for a fertility doctor in NYC.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would say that, as with many doctors, you always have to be your own best advocate. I found that it was very important to stay super organized and to ask questions. Dr. T is amazing, but he's not infallible, and there were a couple of times when I needed to ask "didn't you mean this?" when we were confirming a detail of a medication regimen, based on what he'd told me before. I think this is true with most doctors, so just a general word of wisdom going into this process.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
We came to Dr. T (Dr. Tortoriello) on the recommendation of our previous fertility doctor after 2 FETs (and 3 IUIs) had not worked with him. We first met Dr. T as part of a consultation to discuss what our case and to understand whether there might be another approach that could work for us. Dr. T took the time to look at our case and to speak with us about why things may not have worked in the past and what might work for us in the next try.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
For the IVF cycle we did with Dr. T, the biggest difference between this regimen and the two we'd done before with another doctor was the use of HGH (human growth hormone), or Omnitrope. That seems to have made a huge difference -- we ended up with six (!!) genetically normal day 5 embryos (from 27 eggs), vs. the two we'd gotten in our first round (from about 20 eggs), and the one we'd gotten in our second round (from about 30 eggs). It's a little hard to remember everything we did but looking back at my treatment calendar it looks like we did Cetrotide, Estrace, and Omnitrope for about a week, in the week *before* my period. Then once I was at day 2/3 we stopped the Cetrotide and Estrace, kept doing the HGH, and added in Gonal F and Menopur. We did this for about a week and half. Then used HcG and Lupron for trigger shots before the IVF procedure. After the IVF, and before the FET cycle, we did a mock transfer to two tests: (1) a Receptiva test to test for endometritis or endometriosis (came back negative) and (2) an ALICE test to test for any problematic bacteria (came back negative). With my previous doctor we'd done an ERA (endometrial receptivity assessment) to test for the ideal # of hours for me to do FET after starting progesterone and we used those results in our FET with Dr. T. For the FET, before the transfer, Dr. T had me on estrace (estrogen) twice a day (4 MG twice a day); folic acid (1 pill); prenatal vitamins (which I'd already been taking for a long time); HGH injection once a day; vaginal viagra (! yes, vaginal viagra! this was new also, I'd never done this before) twice a day; predisone (a steroid) twice a day; and neupogen (an injection-- 20 iu once a day). I was on all of these meds for about 4 weeks (a little more) leading up to FET (my timeline was about a week longer than typical because the lining of my uterus wasn't getting to ideal thickness and so he gave it a little more time). We also did 2 PRP infusions and I had an intralipid infusion about every 3 weeks. As mentioned my uterus lining wasn't getting to ideal thickness so Dr. T also added in vaginal estrace (1 pill inserted into the vagina at night) about 2 weeks (maybe a little longer) into taking medications. My lining never got beyond about 7mm, but the trilaminal (trilaminar?) architecture/shape was good, and the FET worked :-) As far as rationale for all of this: The Vaginal Viagra, acupuncture (I did this also), and intrauterine PRP lavage were to help thicken the endometrial lining. The HGH was to help with egg quality. The predinose and neuogen I believe were used under the assumption that I might have a hyperactivated immune system that was rejecting the previous embryos (this is the "natural killer cell activity" theory which is relatively new in the fertility world).
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian Gerges)
Overall the nursing staff at Sher was very good and caring. I often had to ask clarifying questions to get all of the information that I needed, but they were good partners in my care and I appreciated them.
Describe your experience with Sher Fertility Solutions New York.
I appreciated how Dr. T looped in all relevant parties on emails to work together on various stages of our care. It was good to have them working as a team. I was a little surprised by the use of email for some sensitive information (they do have a patient portal but it was used mostly for communicating my calendar of medications), but I ended up just going with it because it made it easy for us to communicate with all relevant parties.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
We were extremely fortunate to be able to use insurance coverage for our IVF + FET with Dr. T (1 of each). This was our 3rd and final covered cycle. This also covered standard medications. The experimental medications were not covered by insurance. By the time we're done with medications total cost will probably be $14,000-$15,000. This includes medications, office co-pays, 2 PRPs, 5 intralipid infusions, and the receptiva and ALICE tests.
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call with results
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Overall Sher was a very well run operation. No big complaints. There was one time we're fairly certain they forgot to call us with results, but as soon as we called in to ask ourselves they called us right back, so it wasn't a huge deal.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
10
10
Age 40 - 41
8 IUI
2 IVF
3 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
Other
South Asian
Income $100K - $199K
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello was so kind and never made me feel rushed. He took his time and made me feel comfortable with any decisions made...go in with an open mind and expect an upfront honest compassionate doctor...He’s honest and blunt but I appreciate that and he speaks in a kind gentle manner...
Marian and Cecilia and the entire team [at Sher Fertility Solutions New York] were so sweet and kind...the other coordinators were always on top of their emails when I’d have a quick question and would answer so quickly...Monitoring was quick and easy...they have great bed side manners. They’re compassionate and are very clean and organized...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is the kindest doctor. During the pandemic my husband and I were very nervous on how to go about this journey for our second child. We had our first with him and his clinic in 2017 and it just felt the same this time around. He made me feel very comfortable. He’s honest and blunt but I appreciate that and he speaks in a kind gentle manner as opposed to other doctors I’ve been to. I was never use to that so he was a breath of fresh air. I never felt like a number. Every time I went in for my appointment, I was taken either right away or within 5 mins. Even for my transfer when I saw a couple other patients waiting and I thought for sure it was going to be long but I was wrong. Every appointment was so smooth and never he hesitated to answer all my questions. I had to go a few times with my husband and son when I had no babysitter and was pleasantly surprised they allowed my son to be in the room. After one of my appointments my son said ‘wow that guy’s cool’ (he’s 3yrs old) Even my son liked him. My husband who is always very nervous with me and every doctor I have to come across was very happy with him too. We have nothing but great things to say about Dr. Tortoriello.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
One advice would be to go in with an open mind and expect an upfront honest compassionate doctor. He does not make promises or give false hope but it’s just an awesome doctor and I would recommend him to anyone who is looking for some sort of help in their infertility journey.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was so kind and never made me feel rushed. He took his time and made me feel comfortable with any decisions made
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Dr. T and his team worked on a a schedule for my body type. Since I’m 40yrs old I needed certain medication to get a regular period and then other injections to prep my body. I just hit my 12th week of pregnancy and recently finished the progesterone in oil and estrogen which was needed to sustain the pregnancy. Everything was very straight to the point and organized
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian Gerges)
Marian and Cecilia and the entire team were so sweet and kind. Marian helped me along with my first pregnancy so I was very comfortable with her. We chatted about our experience as a first time mother and gave me great advice. Her and the other coordinators were always on top of their emails when I’d have a quick question and would answer so quickly
Describe your experience with Sher Fertility Solutions New York.
Sher fertility’s strengths are they have great bed side manners. They’re compassionate and are very clean and organized. Even after my last appointment I felt sad that I wasn’t going to see them again. They said to keep in touch which I definitely will
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
Monitoring was quick and easy. They went around my schedule for that specific day and they also allow my son to be in the room which I really appreciated when I had no baby sister.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Everything was under my insurance and I was just left with copays. Monitoring appointments were $50 but I’m not positive how much the rest were
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He did tell me and my husband about the risk of multiples and the quality of 1 of my embryos but my husband and I knew that I was up in age and decided to go ahead and put the last 2 embryos in. It resulted in 1 current pregnancy but we expected this. We appreciated his honesty
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2021, Successful
10
10
Age 33 - 37
IVF
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $500K+
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello is an amazing doctor who spent quality time whether in person, on the phone, or through email every time we needed him. He gave all information and valued opinion in a way we could not only understand, but respect...I did 3 rounds of IUI, all unsuccessful. We then switched to begin the IVF process which included oral medicine as well as the injections and trigger shot before transfer
Everyone at Sher is professional, respectful, honest and takes the time to work with you...Every appt was on time, the staff was extremely knowledgeable in all aspects of treatments and processes. They were able to easily explain everything from fertility calendar to financial questions. I never felt rushed or that my questions were annoying anyone. I always felt valises and respected !
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T always made me feel 100% comfortable in every setting - office visits, IUI, retrieval, and transfers. I never felt confused about anything and was totally relaxed in every moment being a patient of Dr. T. I felt that any of my concerns were valued and discussed.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Follow Dr. Ts directions and opinions 100% - he is an amazing expert !
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is an amazing doctor who spent quality time whether in person, on the phone, or through email every time we needed him. He gave all information and valued opinion in a way we could not only understand, but respect.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I did 3 rounds of IUI, all unsuccessful. We then switched to begin the IVF process which included oral medicine as well as the injections and trigger shot before transfer. I was able to get 6 eggs from 1 retrieval - only 2 made it to viable embryos. My first transfer (5 day fresh eggs) resulted in my daughter. 2nd transfer a year later (frozen embryo) resulted in my son. We listened to every bit of advise and instructions given by Dr.T and we could not have been happier with our total experience over the past 5 years at Sher.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Everyone at Sher is professional, respectful, honest and takes the time to work with you.
Describe your experience with Sher Fertility Solutions New York.
Every appt was on time, the staff was extremely knowledgeable in all aspects of treatments and processes. They were able to easily explain everything from fertility calendar to financial questions. I never felt rushed or that my questions were annoying anyone. I always felt valises and respected !
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
My insurance covered all
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
At our first transfer, we went in thinking we wanted to transfer our only 2 viable embryos, but we’re not aware of any concerns regarding doing this. Dr. T talked us through all of our options and without giving his opinion, he gently guided us in the safest most effective outcome. But he did not use his opinion to sway us in a direction, he openly gave us the opportunity to chose what we wanted. We ended up transferring 1 egg which led to a successful pregnancy.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2021, Successful
10
10
Age 42 - 46
1 IUI
IVF
2 Egg Freezing
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
Immunological
Unexplained
European
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello is an excellent doctor and also very compassionate. He is warm and caring which makes the whole process so much easier to deal with...[he] always explained everything happening during the process and answered all of my questions. He is also available by email and will always reply right away...Over several years of treatment he never turned me away
[Sher Fertility Solutions NY] Exceptional care and compassionate doctor, nurses and staff. You can sometimes wait a little while in the waiting room but that is because they are not rushing any patients. When you have a question don’t hesitate to ask or email them as they are responsive...staff were great, always very responsive and compassionate
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is truly a great doctor and compassionate, caring and patient. Over several years of treatment he never turned me away, we did several IVF cycles and embryo transfers that were not successful he realized I had immunological issues and sought the advice of a reproductive immunologist who assessed my case, performed endometriosis surgery and added medications to my cycles to suppress the immune system. With a frozen embryo transfer done at Sher I was able to become pregnant and recently delivered a healthy baby. I highly recommend Dr. T and Sher for those struggling to conceive.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don’t lose faith it may take a few cycles but maintain a positive attitude. You are in good hands with Dr. T.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello is an excellent doctor and also very compassionate. He is warm and caring which makes the whole process so much easier to deal with. Dr T always explained everything happening during the process and answered all of my questions. He is also available by email and will always reply right away. You are cared for as a patient and treated like a human.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia )
Dr. T’s staff were great, always very responsive and compassionate. Cecilia worked with me the longest and I trusted her completely and she was great to work with.
Describe your experience with Sher Fertility Solutions New York.
Exceptional care and compassionate doctor, nurses and staff. You can sometimes wait a little while in the waiting room but that is because they are not rushing any patients. When you have a question don’t hesitate to ask or email them as they are responsive.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Several IVF cycles covered by insurance some out of pocket.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020 - 2021, Successful
10
10
Age 31 - 32
4 IUI
4 IVF
Donor Eggs
Donor Sperm
Immunological
Income $100K - $199K
Teacher
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. T is absolutely amazing! From Day 1 in his office, he cared and wanted us to succeed-not for the “win” for his office or for the $. He wanted us to finally have a baby and succeed-for us. I couldn’t recommend him any more. He is truly a miracle worker...He actually believed in reproductive immunology-wherein all my issues were in the end. He tried everything and anything for us…and it all worked!
They’re simply fantastic [at Sher Fertility Solutions New York]! The only issue was that I live in NJ and the clinic is in NY…I made it work and every commute was worth it. The office staff was always helpful with commuting help, what parking garage to use, etc...Dr. T and his staff are AMAZING! Everyone knew my name and my story for every visit and phone call. My husband and I felt like he truly cared and wanted us to be successful.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is absolutely amazing! From Day 1 in his office, he cared and wanted us to succeed-not for the “win” for his office or for the $. He wanted us to finally have a baby and succeed-for us. I couldn’t recommend him any more. He is truly a miracle worker!!!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Just see him! He figured out a plan for us that resulted in our baby. Previous doctors had openly given up on us, but never him. We’re eternally grateful.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T and his staff are AMAZING! Everyone knew my name and my story for every visit and phone call. My husband and I felt like he truly cared and wanted us to be successful.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He actually believed in reproductive immunology-wherein all my issues were in the end. He tried everything and anything for us…and it all worked!
Describe your experience with Sher Fertility Solutions New York.
They’re simply fantastic! The only issue was that I live in NJ and the clinic is in NY…I made it work and every commute was worth it. The office staff was always helpful with commuting help, what parking garage to use, etc.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
9
Age 36 - 38
3 IUI
9 IVF
Endometriosis
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
I was told that I had a 2% chance of a genetic child, due to severe diminished ovarian reserve...They [Dr. Tortoriello and his team] never sugar coated my situation, helped me understand my odds, but were always were extremely supportive and kept me motivated to continue...Ask questions. Dr. T will answer them, including over email, usually within an hour of sending the email. He is very responsive and really helps you to understand your condition and what you can do to achieve your reproductive goals
The nursing staff at SHER fertility are amazing. I was with the clinic for over 2 years, so I knew many of them well. They were very kind and also very supportive of my reproductive goals. They were also very responsive to emails, including in the evening or weekends. I never had to wait more than an hour to two for a response to an email, and I was able to email them directly, I did not have to use a program.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was told that I had a 2% chance of a genetic child, due to severe diminished ovarian reserve. Many other doctors that I consulted with made me feel bad about my condition and made sure to always emphasize how unlikely my odds were. Dr. T and his team at SHER were totally different. They never sugar coated my situation, helped me understand my odds, but were always were extremely supportive and kept me motivated to continue. I suffered many set-backs in the 18 months I was at SHER (failed IVF cycles, empty follicles, miscarriage) and the team just keep on working with me. I never felt that they pitied me or thought I was silly to keep on trying. They treated me with respect and kept providing me with the medical information I needed to make the right decisions to help me get pregnant.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask questions. Dr. T will answer them, including over email, usually within an hour of sending the email. He is very responsive and really helps you to understand your condition and what you can do to achieve your reproductive goals.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
After 12 months of trying to conceive naturally (including 6 of those months being monitored at SHER to try to determine when I was ovulating), we decided to start doing IVF. The goal was to get 10 day 3 embryos before we started to transfer them in. Based on my severe diminished ovarian reserve, it was clear I was at the very end of my reproductive life (even though I was only 36). We tried to get out as many embryos as possible before I stopped ovulating. It took 18 months to produce 8 embryos. Some cycles were successful and I would have a follicle growing. Sometimes I would not have a follicle growing for 3+ months. Three times I had follicles growing, but when they went in to retrieve the egg, the follicle was empty. When I had a follicle growing generally I took menopur and cetrotide to prevent early ovulation. I did not have the emotional energy to get to 10 embryos. We got to 8 and then started transferring them in.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The nursing staff at SHER fertility are amazing. I was with the clinic for over 2 years, so I knew many of them well. They were very kind and also very supportive of my reproductive goals. They were also very responsive to emails, including in the evening or weekends. I never had to wait more than an hour to two for a response to an email, and I was able to email them directly, I did not have to use a program.
Describe your experience with Sher Fertility Solutions New York.
The clinic is great. Medical care was great, nursing was great, scheduling of appointments was great, the financial team made it very easy. I am very grateful to them! Strengths: responsiveness of team, able to email nurse and doctor directly, ability to do back to back cycles, kindness of the financial team. Weaknesses: there was some doctor turnover, but it was not an issue for me.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Each IVF cycle was about $12,000 without meds (my insurance covered all monitoring visits). Meds for each IVF cycle were between $2-5,000. IUIs were covered with my insurance. The cost for each embryo transfer was $3,000 without meds (my insurance covered monitoring visits). They offered a package for 3 IVF cycles, which saved us a lot of money.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We did three transfers (two resulted in pregnancy, one pregnancy resulted in miscarriage at 7 weeks). The first two transfers were single embryos transfers, the third transfer we used two day 3 embryos. Dr. T provided me with information about the pregnancy chances for the different options, but of course left it up to me to decide.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Successful
10
10
Age 38 - 40
2 IUI
2 IVF
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. T [Dr. Tortoriello] always explained where we were in the treatment and what each appointment was meant to accomplish. All scans were explained in real time while review the ultrasound and he took the time to answer any questions after each procedure. He was very to the point, which I appreciated...Dr. T added additional injection progesterone for my 2nd transfer cycle - with the oral progesterone and estrogen. I think this addition helped us conceive my daughter...
Marian [nurse at Sher Fertility Solutions New York] was a blessing! She gave wonderful advice. Her tips/tricks for the injections and medicines were amazing. She was so compassionate and listened to me with a warm heart...Sher Clinic is very clean and calming. The seating area is never crowded. You are treated like an individual as soon as you are greeted in reception...They all knew my name and remembered where I was in treatment. I always felt very taken care of when in the office...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T always explained where we were in the treatment and what each appointment was meant to accomplish. All scans were explained in real time while review the ultrasound and he took the time to answer any questions after each procedure. He was very to the point, which I appreciated. My treatment spanned Covid and he was very respectful of all safety protocol during those scary times.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask questions if you need any additional information or clarification. Dr. T is happy to take the time to explain anything you would like to know.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
All the staff from the front desk desk, to nurses, to Dr. T treated me with kindness. They all knew my name and remembered where I was in treatment. I always felt very taken care of when in the office.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Dr. T added additional injection progesterone for my 2nd transfer cycle - with the oral progesterone and estrogen. I think this addition helped us conceive my daughter.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Marian)
Marian was a blessing! She gave wonderful advice. Her tips/tricks for the injections and medicines were amazing. She was so compassionate and listened to me with a warm heart. Our dog passed away during a planned treatment and she was so understanding when I decided to postpone while we grieved. Amanda the nurse who normally did my blood draws was so sweet. She always had a smile early in the morning and was amazing at finding my very difficult veins without any bruising. I had some problems with the main nurse Cecilia being far too brief and not explaining what to expect from my first treatment. I asked not to have Cecelia as my contact and was assigned to Marian, which was a wonderful change.
Describe your experience with Sher Fertility Solutions New York.
Sher Clinic is very clean and calming. The seating area is never crowded. You are treated like an individual as soon as you are greeted in reception. I was never concerned during Covid that there would be any issues with safety.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
n/a
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Sher Fertility Solutions New York.
The issues were very minimal and cleared up after 1 quick phone call.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
10
10
Age 30 - 31
1 IUI
PCOS
European
Ashkenazi Jewish
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Dr. T [Dr. Tortoriello] is a very patient and kind doctor. He always sat down during visits and listened carefully (and without judgement) to any concerns that I had. He also was always available directly via email which during fertility treatment was incredible as instructions can be complicated and overwhelming at times...He was also open to my ideas in terms of medication and working with me to figure out the best path forward (rather than have only one approach). Often when I would email him a question he would respond within an hour, sometimes minutes which was amazing since it was a very stressful time.
The nurses [at Sher Fertility Solutions New York] clearly communicate instructions and are patient if you have follow up questions. They always answer the phones and always fit you in for an appointment, even at a moments notice. Very short wait times when you arrive for an appointment as well...Well organized, friendly, compassionate, very short waiting times...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Overall, I had a very positive experience seeing Dr. T. He is very patient, calm, not at all judgmental and encouraged me to take things one step at a time. He was also open to my ideas in terms of medication and working with me to figure out the best path forward (rather than have only one approach). Often when I would email him a question he would respond within an hour, sometimes minutes which was amazing since it was a very stressful time.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Do not hesitate to reach out to Dr. T or the office if you have questions about treatment.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is a very patient and kind doctor. He always sat down during visits and listened carefully (and without judgement) to any concerns that I had. He also was always available directly via email which during fertility treatment was incredible as instructions can be complicated and overwhelming at times.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I had PCOS - treatment included one "natural" cycle with Letrozole + trigger shot. That did not work so the next cycle was the same except with IUI and that was successful.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Well organized, friendly, compassionate, very short waiting times
Describe your experience with Sher Fertility Solutions New York.
I only have positive things about the clinic. The nurses clearly communicate instructions and are patient if you have follow up questions. They always answer the phones and always fit you in for an appointment, even at a moments notice. Very short wait times when you arrive for an appointment as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Insurance covered almost everything related to my treatment
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/A
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 43
IVF
Unexplained
East Asian
Income $200K - $499K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Drew Tortoriello] is a very kind person. He performed the treatment by himself every time I visited the clinic, and he responds my emails usually in 1-2 hours, and sometimes in a minute. I still remember the first consulting with him, he listened very carefully, and can accurately replied my questions...He is definitely a reliable doctor...he loves this job and has full passion on his patients and his career
[Sher Fertility Solutions New York] Clinic is clean, in good order. As a patient, every visit, the waiting time is less than 5 minutes. Finance billing staff is also very polite and reasonable. Location is quite good, in midtown NY, very convenient to NY, NJ residents...In general, nursing staff are nice, especially Cecilia Choe, she replied my emails even in late night.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is a very experienced, thoughtful, knowledgeable, and kind doctor. After the first consulting with him, I know I found the right doctor. As a patient, I can see him every time I visit the clinic; I can receive his response on my questions promptly; even when I don't have sufficient medications, his clinic immediately provided me some for urgent use. I really appreciate it. I feel he is not only for the money, he loves this job and has full passion on his patients and his career. The Clinic is quite clean and in good order. In general, nurses are all nice and friendly, especially Cecilia Choe.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Follow Dr T's instructions, he knows what he is doing and would find the best treatment for you. Trust him.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T is a very kind person. He performed the treatment by himself every time I visited the clinic, and he responds my emails usually in 1-2 hours, and sometimes in a minute. I still remember the first consulting with him, he listened very carefully, and can accurately replied my questions. I feel I am a human not a number at Sher. He is definitely a reliable doctor.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
cant remember the treatment protocols, I just followed Dr. T's instructions.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
In general, nursing staff are nice, especially Cecilia Choe, she replied my emails even in late night.
Describe your experience with Sher Fertility Solutions New York.
Clinic is clean, in good order. As a patient, every visit, the waiting time is less than 5 minutes. Finance billing staff is also very polite and reasonable. Location is quite good, in midtown NY, very convenient to NY, NJ residents.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
did not calculate yet; but feel reasonable.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Did not discuss this question with him, as I have only one embryo to be transferred.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 35 - 36
2 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Tubal Blockage
Immunological
Prefer not to answer
Income $50K - $99K
Accountant
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] tested us for things that other clinics either overlooked and blew off or didn't bother to look into at all. He is a very knowledgeable and compassionate doctor. He always takes the time to answer all of your questions thoroughly...It is amazing that I was able to contact him directly instead of communicating via his nurses...He is open to ideas from his patients, but will also tell you when he disagrees and the reasons why. His bedside manner is warm, friendly, and compassionate. He takes the time to communicate both good and difficult information directly to his patients.
The doctor and nurses [at Sher Fertility Solutions New York] were very supportive throughout my treatment and beyond...They worked around the clock and were available all the time regardless of night, or weekends. They responded immediately to my emails and calls...Cecilia was my nurse and she was available both in-person and thru email and phone. I felt supported and that she cared about me/the success of my treatment
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
How to describe Dr. Tortoriello (Dr. T.)?? Honestly speaking I don't have words the only thing I can say that he is the best doctor in the whole wide world. I am his international patient. I saw doctors both in the USA and out of the USA as well but only got a positive result thru him. My first cycle didn't work however I just delivered my twin boys thru my second cycle done by Dr. T. The only thing I can say that if you have been to other clinics and had failed IVF cycles but you are not done fighting infertility yet, you absolutely need to see Dr. T. He tested us for things that other clinics either overlooked and blew off or didn't bother to look into at all. He is a very knowledgeable and compassionate doctor. He always takes the time to answer all of your questions thoroughly. Dr. T understands that the infertility journey is difficult, scary, and ambiguous. He is open to ideas from his patients, but will also tell you when he disagrees and the reasons why. His bedside manner is warm, friendly, and compassionate. He takes the time to communicate both good and difficult information directly to his patients. Above all, you feel like you are part of a true doctor-patient relationship with Dr. T and you feel like you can trust his recommendations. Even when some cycles don't work out as hoped, you never feel like no one is watching you or a true attempt wasn't made.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Just listen to his recommendation and trust him.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He always takes the time to explain and give me satisfactory explanations for all of my questions and concerns. It is amazing that I was able to contact him directly instead of communicating via his nurses.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I don't remember all of the exact treatment and strategies that he used , however, the only thing I clearly remembered that he prescribed HGH during my egg retrieval cycle as well as in my transfer cycle. My second cycle was a success and resulted in a positive pregnancy with 2 healthy babies.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
Cecilia was my nurse and she was available both in-person and thru email and phone. I felt supported and that she cared about me/the success of my treatment.
Describe your experience with Sher Fertility Solutions New York.
The doctor and nurses were very supportive throughout my treatment and beyond. I don't remember the names of all of the nurses who took my blood and assisted Dr. T during my treatment. All of them were amazing. They worked around the clock and were available all the time regardless of night, or weekends. They responded immediately to my emails and calls.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I paid $14,500 for 1 egg retrieval and a frozen embryo transfer cycle.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 40
1 IVF
Donor Sperm
Diminished Ovarian Reserve
Male Factor
East Asian
Black or African-American
Income $200K - $499K
Consultant
Strongly Recommends
Strongly Recommends
Successful
I have very low sperm and the motility was close to 0. Dr. Tortoriello was very helpful in talking about this with me and my wife in a sensitive and non-judgmental way...got us the right tests and treatment without wasting time. Plus my wife has English as her second language...Dr. Tortoriello always took time to listen and speak with her slowly so she understood...He recommended one embryo per transfer.
The location [of Sher Fertility Solutions NY] for me was perfect as it's near the path train...more of a boutique clinic. They give each patient appointments so it is never crazy or crowded...We had 2 nurses but Cecilia was the main one and she was great. She called or emailed me and my wife almost daily. The nice thing about Sher is they always send these calendars with medications on them so you always know what to take
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is calm and thorough. He never got agitated, even when at times I was frankly a lot to handle. My baseline mode borders on panic to begin with. I thought I was going to burst from anxiety when he told me my sperm count was super low. But he worked through this with us and got us the right tests and treatment without wasting time. Plus my wife has English as her second language and speaks English not very well and Dr. Tortoriello always took time to listen and speak with her slowly so she understood.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Trust him and ask questions at each visit in the AM.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
It is a bit hard to know that the reason for my wife and I's failure to have a child was my fault. I have very low sperm and the motility was close to 0. Dr. Tortoriello was very helpful in talking about this with me and my wife in a sensitive and non-judgmental way. He made it clear that it could be very hard to overcome without IVF but with IVF we had an excelletn chance.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Urology consultation showed me that only IVF with ICSI was the way to go so we didn't bother with inseminations. My wife did a regular protocol with follistim and menopur. We did well. I wanted a fresh day 5 transfer so we did but it was only a brief pregnancy (chemical). We did PGT testing on the rest and had 2 normal embryos. We took a 2 month break to recharge our batteries and then did a frozen transfer with one girl embryo. Thank goodness it took.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
We had 2 nurses but Cecilia was the main one and she was great. She called or emailed me and my wife almost daily. The nice thing about Sher is they always send these calendars with medications on them so you always know what to take. Cecilia would send these and if we had any questions we could email her immediately.
Describe your experience with Sher Fertility Solutions New York.
The location for me was perfect as it's near the path train. They just redid the 3rd floor location and it looks very modern and clean. At the time COVID was still big but they were very COVID minded and had barriers, hand cleanser, etc. The only thing I did not like was one receptionist who I found aloof, but she was gone after a few weeks. But I found that nearly everyone knew my wife's name when she came in.
Describe your experience with your monitoring appointments at Sher Fertility Solutions New York.
Sher is more of a boutique clinic. They give each patient appointments so it is never crazy or crowded...a good thing especially during COVID.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
~13k
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He recommended one embryo per transfer.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
9
9
Age 35 - 36
IVF
3 Embryo Freezing
Donor Sperm
Endometriosis
Black or African-American
Income $100K - $199K
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tortoriello] is not super warm and fuzzy and yet I can tell he cares about my case and wants me to achieve my goal. He is direct but with good bedside manner. He always remembers the exact details of my case. He treats me as a collaborator in my treatment rather than just someone to be told what to do...He will work with you to get tests that you want. For example, I asked for NK and thyroid tests before my first transfer and he agreed.
[The nursing staff at Sher Fertility Solutions NY is] SO organized. Quick email replies. Straightforward and thorough. Does a great job...No clinic is perfect. It doesn't have the bells and whistles and modern features as some of the others...the lab is excellent -- ALL of my mature eggs fertilized over 3 retrievals. The doctors are great and I know I'll have success here...aboutt $12000 per IVF cycle (not including meds)
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is not super warm and fuzzy and yet I can tell he cares about my case and wants me to achieve my goal. He is direct but with good bedside manner. He always remembers the exact details of my case. He treats me as a collaborator in my treatment rather than just someone to be told what to do.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
At each step, ask about what diagnostics are available. He will work with you to get tests that you want. For example, I asked for NK and thyroid tests before my first transfer and he agreed.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I felt that he was always communicative and remembered the details of my exact case. I was always impressed with that.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Antagonist protocol. The 2nd cycle we added HGH during sims and 3rd cycle priming with HGH. Improved each time!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia)
SO organized. Quick email replies. Straightforward and thorough. Does a great job.
Describe your experience with Sher Fertility Solutions New York.
No clinic is perfect. It doesn't have the bells and whistles and modern features as some of the others. Not sleek like Columbia and Cornell. But the lab is excellent -- ALL of my mature eggs fertilized over 3 retrievals. The doctors are great and I know I'll have success here.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
aboutt $12000 per IVF cycle (not including meds)
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He recommends eSET for me b/c I have PGS normals. I do have an undetermined and he said he would transfer the undetermined along with a PGS normal if I wanted.
9
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
9
10
Age 36
3 IUI
1 IVF
Male Factor
Prefer not to answer
Income $100K - $199K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. T was great. You can tell early on how much experience he has within fertility and putting you on the right path. We had male factor so we always knew IVF with ICSI had the strongest chance but with my insurance requirements it made us have to do 3 IUIs before they would cover IVF. After 3 failed IUI, we had success in our first round of IVF.
Thank you to the entire [Sher Fertility Solutions NY] nursing staff. They are so lovely and helpful...Clinic was great. No wait times. Open on weekends. In and out in 15 minutes. Clinic was clean which was important with covid. My financial coordinator was so great in explaining everything to me and working with my insurance provider.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T was great. You can tell early on how much experience he has within fertility and putting you on the right path. We had male factor so we always knew IVF with ICSI had the strongest chance but with my insurance requirements it made us have to do 3 IUIs before they would cover IVF. After 3 failed IUI, we had success in our first round of IVF.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Go see him sooner rather than later. We waited 1.5 years to consult a specialist and I wish we had done it sooner.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T and his staff were always very warm and caring on a human level.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
IUI to IVF ICSI
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
Thank you to the entire nursing staff. They are so lovely and helpful. I will miss them.
Describe your experience with Sher Fertility Solutions New York.
Clinic was great. No wait times. Open on weekends. In and out in 15 minutes. Clinic was clean which was important with covid. My financial coordinator was so great in explaining everything to me and working with my insurance provider.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
IUIs were covered by insurance. Same with IVF cycle. PGS testing was out of pocket but worth it.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
One embryo at a time
9
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 32
3 IUI
IVF
Donor Sperm
Endometriosis
Prefer not to answer
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello shows compassion and kindness towards his patients. He takes his time to explain everything when evaluating or consulting with you and is very genuine...He is always looking out for his patients best interest and presents with a calm demeanor that has made a difficult situation much less stressful..
SHER had a nice and clean atmosphere. They had morning and weekend appointments available which was very helpful for me since I do not live in Manhattan. The front desk and nursing staff was always kind and helpful...Nurses were always very responsive and there to assist with questions...SHER is a little more expensive than other fertility centers, however it is worth it for the care you get.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is the best fertility doctor there is!! He is very knowledgeable and thorough in his diagnosis/treatment process and explains everything about your evaluation and treatment. He is always looking out for his patients best interest and presents with a calm demeanor that has made a difficult situation much less stressful.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would advise prospective patients to see Dr Tortoriello and trust his recommendations.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello shows compassion and kindness towards his patients. He takes his time to explain everything when evaluating or consulting with you and is very genuine.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia )
SHER staff was always kind. You were always greeted with a kind word or smile. Nurses were always very responsive and there to assist with questions
Describe your experience with Sher Fertility Solutions New York.
SHER had a nice and clean atmosphere. They had morning and weekend appointments available which was very helpful for me since I do not live in Manhattan. The front desk and nursing staff was always kind and helpful.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
SHER is a little more expensive than other fertility centers, however it is worth it for the care you get.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2020, Successful
10
10
Age 41 - 46
6 IVF
Diminished Ovarian Reserve
Endometriosis
Poor Egg Quality
East Asian
Income $200K - $499K
Doctor
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I liked that he [Dr. Drew Tortoriello] wasn't so rigid and open to altering course when I wasn't having the best of luck. He incorporated new tests while also including other treatments that not all clinics were offering. I had egg retrievals at other clinics and always felt sore afterward but never felt any discomfort after my procedures with Dr T...is always willing to take the time to explain things and open to suggestions which makes for a great partnership.
Had Lupron to down regulate to try to improve egg quality [at Sher Fertility of New York]. Had some low level autoimmunity so also added on intralipids and prednisone. Had ERA and transferred during receptivity window...The staff are excellent. The initial outreach is via an appointment but afterward, they would reach out via email and were easily accessible... There is a specific scheduled appointment for your monitoring appointment which means you always see the same doctor/nurse. It is great since you don't have to wait very long and have the continuity of care versus other clinics where everyone shows up at 7 in the morning and waits their turn with the doctor on call. However, Sher doesn't start until 9am and so it can be challenging if you have to get to work so that is the only negative. In addition to the doctors and nurses, the finance team is excellent and always gets back to you right away with any billing questions (Yisraela and Jessica are awesome!) which can be a major source of stress during this whole IVF process as well.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr Tortoriello is fantastic. I had high expectations for my doctor since I am a physician myself and I found that Dr T is outstanding with his bedside manner as well as expertise. I had many questions and he always took time to answer them completely with up to date studies and recommendations. I liked that he wasn't so rigid and open to altering course when I wasn't having the best of luck. He incorporated new tests while also including other treatments that not all clinics were offering. I had egg retrievals at other clinics and always felt sore afterward but never felt any discomfort after my procedures with Dr T. After some failed cycles, I did try two other clinics but they didn't end up working either and Dr T had no issue with the fact that I tried elsewhere and picked up right where we left off and in the end, I got my two babies with Dr T!
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Dr T is always willing to take the time to explain things and open to suggestions which makes for a great partnership.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Had Lupron to down regulate to try to improve egg quality. Had some low level autoimmunity so also added on intralipids and prednisone. Had ERA and transferred during receptivity window.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances, Bushra)
The staff are excellent. The initial outreach is via an appointment but afterward, they would reach out via email and were easily accessible.
Describe your experience with Sher Fertility Solutions New York.
The clinic is smaller and so more intimate in feel. There is a specific scheduled appointment for your monitoring appointment which means you always see the same doctor/nurse. It is great since you don't have to wait very long and have the continuity of care versus other clinics where everyone shows up at 7 in the morning and waits their turn with the doctor on call. However, Sher doesn't start until 9am and so it can be challenging if you have to get to work so that is the only negative. In addition to the doctors and nurses, the finance team is excellent and always gets back to you right away with any billing questions (Yisraela and Jessica are awesome!) which can be a major source of stress during this whole IVF process as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Insurance didn't cover so I had a cash plan
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr T was open to either option.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
9
Age 33 - 34
4 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Per my preference, Dr.T[ortoriello] started with the lowest level of intervention as possible, and moved our way up to IVF. He was thoughtful in hearing out my wishes, but also supportive in telling me that he saw my husband and I as good candidates for IVF. He and his team made IVF as less scary as possible...Thorough, compassionate, kind, so dedicated to our goal of conceiving. He was patient and answered all of my questions in a direct and helpful manner. So thankful that we switched to Dr T & Sher when we did.
[Sher Fertility of New York's] team made IVF as less scary as possible...I love the nursing staff. They were responsive to ALL of my many questions and were readily available for me when and if I needed them...The only weakness I can think of is that I believe when I was going there, there was a change in management/facilities going on. (The clinic used to occupy 2 floors, then in the midst of my cycle it changed to 1) There were a few points of confusion, but they were minimal and the team tried to reduce as much confusion as possible for me and other clients.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Thorough, compassionate, kind, so dedicated to our goal of conceiving. He was patient and answered all of my questions in a direct and helpful manner. So thankful that we switched to Dr T & Sher when we did.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Fertility treatment is so emotionally hard! Dr.T and his team try to alleviate as much stress and confusion as possible. Be sure to come with questions to each of your appointments (the hormones make it hard to remember everything!) and Dr.T will spend time with you to make sure to answer them.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Per my preference, Dr.T started with the lowest level of intervention as possible, and moved our way up to IVF. He was thoughtful in hearing out my wishes, but also supportive in telling me that he saw my husband and I as good candidates for IVF. He and his team made IVF as less scary as possible.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia, Frances, Samantha and more! )
I love the nursing staff. They were responsive to ALL of my many questions and were readily available for me when and if I needed them
Describe your experience with Sher Fertility Solutions New York.
The only weakness I can think of is that I believe when I was going there, there was a change in management/facilities going on. (The clinic used to occupy 2 floors, then in the midst of my cycle it changed to 1) There were a few points of confusion, but they were minimal and the team tried to reduce as much confusion as possible for me and other clients.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
can't quite remember...but did have a co-pay of $40 for each visit
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
N/A
What specific things went wrong at Sher Fertility Solutions New York?
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
this is somewhat minor, but when I was starting the medication for the egg retrieval process, I wasn't necessarily informed as to what I needed to limit myself to in terms of physical activity. Running and exercise had been part of my wellness/self care throughout this process, and I didn't realize until I went in for one of my scans, that I really should have been taking it easy during this process...
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 41 - 42
3 IUI
6 IVF
Poor Egg Quality
Other
Income $100K - $199K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Tortoriello always personally answered all my questions or concerns in a very timely manner. When I was waiting in the waiting room he always addressed me by my name with a smile!..He is very caring, compassionate, and funny! He always made me feel very welcome and didn't mind answering questions more than once.
My insurance covered 90% of the [Sher Fertility New York] costs...My advice would be if you have any concerns along the way, you should contact Dr. Tortoriello, directly, and he will will address your concerns immediately...First cycle with Dr T, resulted in 19 eggs...Fresh day 5 embryo transfer...
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I couldn’t have asked for a more amazing experience with Dr. T! He is absolutely wonderful and I always felt like I was in good hands. He is very caring, compassionate, and funny! He always made me feel very welcome and didn't mind answering questions more than once.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
My advice would be if you have any concerns along the way, you should contact Dr. Tortoriello, directly, and he will will address your concerns immediately.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello always personally answered all my questions or concerns in a very timely manner. When I was waiting in the waiting room he always addressed me by my name with a smile!
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
HGH, estrogen patch, cetrotide. follistim and menopur. Fresh day 5 embryo transfer. First time I did estrogen priming, and using HGH. First cycle with Dr T, resulted in 19 eggs, the most eggs retrieved with my previous doctor was 10. My previous doctor used Lupron, and Dr. T Suggested that Lupron was one of the problems.
Describe your experience with Sher Fertility Solutions New York.
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Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
My insurance covered 90% of the costs
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 36 - 37
3 IVF
Unexplained
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Tortoriello was very attentive to my body and was able to improve my results with egg retrievals, and also improved my lining before the transfer...He added Viagra to my cycle of egg retrieval and transfer to improve egg quality and lining...was always very gentle and caring, he explained his intentions step by step and was always available via email if I had more questions
The team of nurses and crew [at Sher Fertility Solutions New York] were so nice and caring, they were always available for any of my questions...They were very clean and careful. I liked the fact that all treatments like egg retrieval,transfer, doctor appointments were on the same building...Thank you Sher fertility clinic and Dr Drew Tortoriello for the wonderful journey together.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
After 3 years of trying to conceive with IVF and other fertility treatments, a friend recommended Dr Tortoriello and starting treatments with him was the best decision I could ever make. After several month I was pregnant 😊 Dr Tortoriello was very attentive to my body and was able to improve my results with egg retrievals, and also improved my lining before the transfer. I trusted his judgment and I am recommending him to any women dreaming to become a mother, he will not give up and try all the new treatments out there. Also, his team of nurses and crew were so nice and caring, they were always available for any of my questions and I was very pleased with the way the handled the clinic during Covid-19 pandemic. Thank you Sher fertility clinic and Dr Drew Tortoriello for the wonderful journey together.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Listen to him he knows best
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr.T was always very gentle and caring, he explained his intentions step by step and was always available via email if I had more questions
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He added Viagra to my cycle of egg retrieval and transfer to improve egg quality and lining.
Describe your experience with Sher Fertility Solutions New York.
The team of nurses and crew were so nice and caring, they were always available for any of my questions and I was very pleased with the way the handled the clinic during Covid-19 pandemic. They were very clean and careful. I liked the fact that all treatments like egg retrieval,transfer, doctor appointments were on the same building (with my first clinic those were in a different far away clinic)
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
around 20,000 $
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
7
7
Age 35 - 36
3 IVF
Recurrent Pregnancy Loss
Unexplained
European
Ashkenazi Jewish
Income $500K+
Marketer or PR
1st of 2 Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. T[ortoriello] is supportive of immune protocols, experimental supplements, and the like in order to come up with creative solutions for personalized treatment. But I needed a second opinion to find success my second time around...was incredibly warm and personal. He always looked into my eyes, remembered my history, checked in with me as a human. He responded within minutes by email and was always thoughtful in his responses. I always felt cared for and like he was in the fight with me to create my family.
The process [at Sher Fertility] was less formal than the NYC hospital RE clinics and a lot of times that felt like a better patient experiences. But I don't think that the lack of formality helps Sher. It seems like doctors (outside of Dr T) come and go and so do nurses. Also I didn't get a sense that the equipment or labs were as new or updated as Cornell, for example.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is an incredibly warm and caring doctor who always made me feel cared for. He is calming, methodical, and thoughtful about very personalized treatment. I felt like the patient experience at Sher, because of Dr T, was very special .... a unicorn in the fertility world.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T is supportive of immune protocols, experimental supplements, and the like in order to come up with creative solutions for personalized treatment. But I needed a second opinion to find success my second time around. Don't be afraid to compare protocols and ensure you are on the right path.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T was incredibly warm and personal. He always looked into my eyes, remembered my history, checked in with me as a human. He responded within minutes by email and was always thoughtful in his responses. I always felt cared for and like he was in the fight with me to create my family.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
My first retrieval with Dr. T was successful enough. We retrieved 16 embryos, 13 were mature and 12 fertilized. 3 made it to day 5 frozen and all 3 tested normal. One is my daughter. The second implanted but I miscarried, and it turned out that it was not a normal embryo even though it tested as such. The third didn't result in a pregnancy -- but it turned out that I had severe uterine scarring (Asherman's Syndrome) and that embryo would have never implanted. I was also told by Dr. T to use the IVF meds intramuscularly, and to this day found that an odd recommendation. My second cycle with Dr. T yielded only 3 embryos and none made it to day 5. I got a second opinion and learned about the scarring, did another retrieval with a new doc where my meds were all increased based on my weight. That retrieval yielded 6 day 5 frozen embryos.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
In my first retrieval with Sher I had a clear nurse and her name was Lindsey and she was incredible. She was personal, clear, communicative, etc. In my second transfer, I felt like I didn't have a head person taking care of me and just had to email the whole clinic to get answers. I found Cynthia to be cold and clinical. The billing department (Yisraela) was always WONDERFUL as was Frances (I wish she could have been my nurse!).
Describe your experience with Sher Fertility Solutions New York.
Sher is a special place in the NYC fertility scene. It is SO personal and provides a really special patient experience. It does not feel like a cattle call of monitoring and the staff always recognizes you. It is not difficult to get appointments and I loved that my own doctor did my retrievals, transfers, etc. The process was less formal than the NYC hospital RE clinics and a lot of times that felt like a better patient experiences. But I don't think that the lack of formality helps Sher. It seems like doctors (outside of Dr T) come and go and so do nurses. Also I didn't get a sense that the equipment or labs were as new or updated as Cornell, for example.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I had insurance coverage for everything except a few medications and PGS testing.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
based on my history the preference for me was always single!
7
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 39 - 40
1 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $100K - $199K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
It [Sher Fertility] is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls.... Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.... 14,000k for IVF cycle, $3800 for frozen embryo transfer
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
He is very professional, he answers all your questions and also is always available via email. He is kind and compassionate but also direct. Sometimes when you get bad news, you would prefer not to be direct but he isn’t dismissive of your hopes and dreams. We had two miscarriages with both of our transfers so the embryos likely had chromosomal abnormalities and he indicated this early on when signs showed it via sonogram but also let me have hope.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Go with Dr. T and Sher, they are kind and know what they are doing. Ask questions when you need to and know that Dr. T is usually right when he says things don’t look right.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Everyone at Sher is so warm, they genuinely want to help you. Dr T. Is sensitive but also direct and tells you what to expect and doesn’t give you false hope. He also tries things when other Dr.s give up on you.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
He put me on an estrogen patch for 5 days to increase my follicle count and it worked. He followed my follicles very carefully and didn’t have me trigger too early, he adjusted my medicines daily as needed and as a result he got 4 eggs and all of them made it to 5 day blastocyst.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances )
Everyone is great, they explain in detail what to expect, they comfort you when you are upset, they are loving and compassionate.
Describe your experience with Sher Fertility Solutions New York.
It is one of the best clinics I have been to for any healthcare. They really don’t have any weaknesses. They worked around my cycle, they are available at night, on weekends, they respond immediately to emails and calls. I love Sher!
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
14,000k for IVF cycle, $3800 for frozen embryo transfer
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
He let me make the decisions.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
9
9
Age 40
1 IUI
Anovulation
European
Ashkenazi Jewish
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions...He was always right about my treatment...we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
I never had to long wait or really any wait at all at [Sher Fertility of New York]...it was well run...very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule...[The nurse is] Always lovely and kind and helpful and answered emails promptly even after business hours at times...they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics. Clinic Nps
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I have a very tricky schedule living in NYC with two toddlers (one with special needs) and no family to help out so Dr. T was very flexible in my appointment scheduling which was such a relief because there was no way I could have attended other well known NYC clinics with my schedule. He always answered my questions via email or in person and I asked huge amount of questions. He was straight forward and honest but kind and compassionate at the same time. He was always right about my treatment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Just ask questions and ask the office staff questions as well to put your mind at rest and email him your concerns. I never had to long wait or really any wait at all at his office...it was well run.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
He was always nice and kind and polite. I always met with him every visit except for one weekend monitoring appointment where I met with his partner. He always answered my emails and all my questions.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
Started with clomid even though I pushed that because I was new to fertility treatments and nervous about injectables, IVF etc and wanted to try something as simple as possible. He was right when he said it probably wasn’t the best course of action to take in my situation and it caused more issues for me. Then we moved to injectables and timed intercourse which failed the first time but worked more in harmony with my body and again he was correct 100% on which drug protocol to use despite me asking about trying other drugs and him assuring me that his choice would be best for me. My 2nd round of injectables we tried IUI and I got pregnant.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Frances and Ivana )
Frances is Dr. T’s right hand woman. Always lovely and kind and helpful and answered emails promptly even after business hours at times.
Describe your experience with Sher Fertility Solutions New York.
Strengths - small, kind, helpful, compassionate staff. Frances and Ivana went above and beyond. Also, I forget her name but the nurse who took my bloods and assisted Dr. T during examinations etc. was wonderful as well.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
I only had co-pay each visit and co insurance until I met my deductible.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
As with any clinic you just have to follow up sometimes in case they are very busy and sometimes some details are forgotten but minor things and all in all lot better than most clinics.
9
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
10
10
Age 42 - 45
2 IVF
5 Egg Freezing
Endometriosis
Latinx
Income $200K - $499K
Operations
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
[The staff at Sher Fertility of New York are] very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing... They [nurses] were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I don’t have enough words to describe the great Doctor he is. He is smart and is very knowledgeable in the latest research. He always changed my plan according to my needs. If something didn’t work, he looked for a solution. In my case he found it and we are blessed today at my age 44 with my own eggs. This is truly a blessing and miracle and It couldn’t happen without him. He didn’t turn me away where others did so it speaks to his compassion. He is dedicated and very diligent. I always felt 100 trust in him and his approach. He leveled with us when we asked the difficult questions and never gave us false hope... but somehow still managed to give us hope. I always felt relaxed with him because he is so easy going and very calm. That helps during such difficult times. I will forever be grateful to him.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don’t ever give up and Trust Dr. T. And his approach. I feel he is not about the money.... but truly cares. I believe that he really is in this to help in this difficult journey of infertility.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
The office staff and Dr. T were always very responsive via email and in person and I never felt like a number. I felt unique in my journey and it was there approach that made me feel this way. They are amazing.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe and Frances Faundez)
I mainly worked with Frances Faundez and Cecilia Choe. They were both very easy to work with. They were very responsive even communicating via email. I always felt comfortable knowing they would provide instructions when it came to my calendar and medications dosages. A couple times I ran out of medicine over a weekend and they provided me with some until I was able to get mine so I didn’t miss a cycle. Frances was so compassionate and sweet when I had a miscarriage. And she took the time to make me feel like a person and not just another patient.
Describe your experience with Sher Fertility Solutions New York.
I think all the nurses should all be as compassionate and on the same page. I know it’s hard when dealing with so many patients but it really does help. When the staff are all professional and kind and take the time to know your name It separates the practice from any other infertility practice. This journey is hard as it is and when you deal with a practice that is professional and doesn’t treat you like a number or rush you or lose patience with you it makes it more tolerable. Their strength I feel is that they are all compassionate and willing to help... even when they seemed swamped. The one advice I would have is to make sure that their front desk staff (not the 6th floor) is professional. Sometimes on the other floor when I would go in for a procedure the girls were a little loud and not well spoken or professional. I felt they were not as approachable.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
We asked Dr. T what he thought would be best for us and our situation. He would always give us his expert suggestions but ultimately try to let us decide how many we wanted transferred as long as it was safe. Based on my age we would transfer no more than two.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 42 - 43
3 IUI
3 IVF
Poor Egg Quality
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Tortoriello] wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did...I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
The doctors and nurses [at Sher Fertility of New York] are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which [Dr. Tortoriello] wouldn't transfer, which was a little frustrating...I felt very supported and that she [nurse] cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was kind and communicative from the second I consulted with him. I had previously been to another clinic where I felt like a number and that the clinic had decided I needed to undergo IVF before even diagnosing me or conducting any tests. The experience with Dr. T was entirely opposite. He wanted to make sure to explain things to me and would not provide an opinion as to the best course of action until he conducted preliminary tests/did a workup. Dr. T communicated with my husband and me throughout all of the treatments we did.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Ask him any questions you have...he will answer them.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello was always available by email and his office was as well (by email and by telephone). He was sensitive to what I was experiencing emotionally and was encouraging.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I first went through three IUIs for insurance coverage purposes. I used clomid in the first and third cycles. The third cycle led to a chemical pregnancy which slightly delayed moving forward with IVF. I had to do three egg retrievals. Given my age, we PGS tested all embryos that survived to day 5. For the third retrieval, Dr. T decided to add in HGH...it was this cycle that led to the ONE embryo that tested viable and which we then transferred.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
Cecilia was available. She even called me on her day off to let me know the results of a day 5 check of embryos. She spent time with me on the telephone when I had questions or doubts or needed assistance in thinking through what made the most sense. I felt very supported and that she cared about me/the success of my treatments. She was genuinely very sad to let me know the results of the PGS testing for the first round (none of the embryos tested as viable).
Describe your experience with Sher Fertility Solutions New York.
The doctors and nurses are very communicative and supportive. I did feel as though there needed to be more communication between billing and the drs/nurses. We were initially billed for storage of embryos that did not PGS test as viable and which Dr. T wouldn't transfer, which was a little frustrating.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
Fortunately, my insurance covered a large portion of treatments. IUIs were covered; i had $50 co-pays every time I went for an appointment. IVF was 75% covered so I had a co-pay prior to treatment. Same for the transfer. I had to pay for medications.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I only had one viable embryo to transfer.
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
9
10
Age 32 - 35
2 IUI
1 IVF
Endometriosis
Prefer not to answer
Lawyer
Strongly Recommends
Strongly Recommends
Successful
I felt that Dr. T[ortoriello] knew who I was as a patient - he was prepared to discuss my case every time and was very accessible...put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment...was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Nursing and care coordination [at Sher Fertility of New York] was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests...During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident...doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. T put me at ease during every appointment. He has an extremely calm bedside manner and explained what we were trying to accomplish at the beginning of every appointment. When we had an unsuccessful frozen embryo transfer, I felt that he truly took the results personally and had a different path to my care for the following attempt. I trust his professional judgment.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
I would advise anyone to come in equip with questions you have in mind. He is extremely knowledgeable but cannot read your mind and expectations.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
I felt that Dr. T knew who I was as a patient - he was prepared to discuss my case every time and was very accessible.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I don't remember all of the exact treatment strategies used, however, I do think Dr. T was conservative in administering hormones (in a good way) so I wasn't overstimulated. I had heard horror stories from other clinics and felt fortunate to definitely avoid that experience.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Cecilia Choe)
Nursing and care coordination was not very memorable. I didn't need hand holding so I don't think I relied on them for much other than coordinating beta tests.
Describe your experience with Sher Fertility Solutions New York.
The clinic doesn't employ the friendliest individuals on the phone. I know the staff may feel overrun but you are in the business of helping desperate families, a little compassionate would go a long way. I think there is some room for improvement when delivering bad news.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
We had care under the Progeny insurance network.
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Dr. T was very firm to transfer a single embryo each time given my younger age.
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost results
Describe the specific things that went wrong at Sher Fertility Solutions New York.
During my first transfer I was told I had a negative pregnancy test, which joyfully turned out to be incorrect. It was stressful to get re-tested at the time and was definitely shocking but a happy accident.
9
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
10
10
Age 38
2 IVF
Donor Eggs
Poor Egg Quality
Prefer not to answer
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
I had gone to [Dr. Tortoriello] because I was told my egg quality was not good. On top of that, I had ashermans syndrome (scarring of the uterus due to 2 DNC's caused by another doctor). [He] was honest...I can successfully say I now have a healthy 4 month old son because of Dr. T. We did use a donor egg however I was able to carry my son the entire pregnancy - gave birth at 38 weeks - myself
Not one bad thing to say about [Sher Fertility Solutions New York]! The clinic was small which I liked because they knew me by name. I was always greeted with a smile. I ALWAYS saw my doctor. He ALWAYS answered my emails (questions or anxieties). The clinic and staff was clean and professional, yet warm...Bushra and Franny were the 2 nurses I had most contact with...every nurse was pleasant.
How was your experience with Drew Tortoriello at Sher Fertility Solutions New York?
I was skeptical about Dr. T in the beginning because I had been through so many negative experiences with fertility doctors. But with every questions, concern, or anxiety I had, he stayed calm, patient, and kind. He treated me like a friend as opposed to a number. Hands down, the BEST experience. I recommend him to everyone looking for an IVF doctor.
What's one piece of advice would you give a prospective patient of Drew Tortoriello at Sher Fertility Solutions New York?
Don't let your anxieties get in the way of Dr. T's expertise. He will tailor the treatment to you and will actually care about your outcome.
During treatment, were you treated like a number or a human with Drew Tortoriello at Sher Fertility Solutions New York?
Dr. Tortoriello treated me, not only as a human, but more. From the first time I met him until the last, he was with me very step of the way. He did not turn his back. He always answered my questions and eased my anxieties, not only with his answers and experience, but with his calm demeanor.
Describe the protocols Drew Tortoriello used in your cycles at Sher Fertility Solutions New York and their degree of success.
I'm not sure the name, if there was a name, of the protocol Dr. T used but I can tell you we used Letrozole, Estrogen patches, baby aspirin, and progesterone suppositories. I had gone to Dr. T because I was told my egg quality was not good. On top of that, I had ashermans syndrome (scarring of the uterus due to 2 DNC's caused by another doctor). Dr. T was honest. He made no promises and in my eyes that's all I wanted! I can successfully say I now have a healthy 4 month old son because of Dr. T. We did use a donor egg however I was able to carry my son the entire pregnancy - gave birth at 38 weeks - myself!
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Bushra and Franny were my go to nurses. )
Bushra and Franny were the 2 nurses I had most contact with. However, I will say, that every nurse was pleasant.
Describe your experience with Sher Fertility Solutions New York.
Not one bad thing to say about them! The clinic was small which I liked because they knew me by name. I was always greeted with a smile. I ALWAYS saw my doctor. He ALWAYS answered my emails (questions or anxieties). The clinic and staff was clean and professional, yet warm.
Describe the costs associated with your care under Drew Tortoriello at Sher Fertility Solutions New York.
It cost us approx $90k
Describe Drew Tortoriello's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I told Dr. T the gender of the baby my husband and I wanted and I let him pick with embryo looked the best and would give me the best chances. Can you tell I had faith in him?!
10
Doctor
Drew Tortoriello
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Sher Fertility Solutions New York
New York
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources