Edouard Servy

Servy Massey Fertility Institute

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU. of Bordeaux
ResidencyU. of Georgia
FellowshipU. of Georgia
Augusta
812 Chafee Avenue
Augusta, GA 30904
706-724-0228
On a scale from 0-10, how likely are you to recommend Edouard Servy to a friend?
Strongly recommend: 47%Don't recommend: 53%6.2
6 assessments
  • 47% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 53% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
6.9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
6.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
9.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Servy Massey Fertility Institute to a friend?
Strongly recommend: 77%Don't recommend: 23%8.1
23 assessments
  • 77% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 23% Don't recommend (0-6)
6 assessments
2
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
2
He [Dr. Servy] is nice and seems knowledgeable. However he doesn’t give examples or suggestions for other options. He does not explain things in depth. Half way answers my questions. He also doesn’t look for all the answers or try to offer alternatives. Did not check on me at all after my miscarriage other than about a bill...Do your research because he will not offer you a lot of options. There are many test out there they do not consider and should do early on. Stay on him about finding the cause of your issues
+ Read more
Age
32 - 33
Treated
2017 - 2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
2
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
He is nice and seems knowledgeable. However he doesn’t give examples or suggestions for other options. He does not explain things in depth. Half way answers my questions. He also doesn’t look for all the answers or try to offer alternatives. Did not check on me at all after my miscarriage other than about a bill
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
Do your research because he will not offer you a lot of options. There are many test out there they do not consider and should do early on. Stay on him about finding the cause of your issues
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
They were not forthcoming with explanations other when explaining money expected. I felt like I had to pull information out of them about test results and issues I was having
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
First he suggested Ivf bc of my age and said I was a good candidate. When I wanted to try a less expensive route he seemed to just humor me. We tried an iui with femara and it didn’t take. I had two eggs and it just eneded up being Negative pregnancy. He kept pushing me to have surgery to adjust my uterus position which my ob gyn said she not cause any issues because I already have a child with my uterus was in that position. I finally gave in and had they surgery. Tried a few months naturally with clomid and femara. Didn’t work. Went back for 2nd iui and I pressed him about being more aggressive and adding injections with femara too. He agreed. This time I had two viable eggs and iui was a success but ended in miscarriage at 7 weeks. He offered me no explanation for why other than bad eggs. I asked for things to improve egg quality and he never would tell me anything. I have not returned bc they didn’t even check on me after miscarriage or call me to come back in for re-check or nothing. Looking for new doctor!
Describe your experience with the nursing staff.
They are very nice. However they didn’t call me with lab results I had to constantly call or email them. They also didn’t offer suggestions on how to make taking meds or injections to be any easier on u.
Describe your experience with Servy Massey Fertility Institute.
Outdated office, cleaning could be improved, and insurance lady needs to be a lot nicer! They could also try to make things less complicated for people to understand. Actually use the web portal they have for lab results and such. They are nice for the most part and try to be compassionate to their patients
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
1200 per iui plus medications I had to order from somewhere else. 250$ ultrasounds for every ultrasound and 150 office visit. Labs were not done there but cost associated with the lab u did go to. He collected my full deductible of 1500$ up front before surgery. 20% coinsurance for the rest for surgery center. I’ve spent around 6000$ for nothing!
What specific things went wrong at Servy Massey Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
2
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

9
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
We went to his clinic for donor eggs and he [Dr. Servy] wanted us to try our own first because he felt he could help us. By that point we had already transferred 9 embryos with my own eggs so we knew we wanted to move forward with donor eggs... He is a great doctor. In my opinion he was very thorough and personable. We have only been to their clinic 3 times because we live in a different state but we have seen him all 3 times and he has always lived up to my expectations.
+ Read more
Age
30 - 32
Treated
2016 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality
9
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
He is a great doctor. In my opinion he was very thorough and personable. We have only been to their clinic 3 times because we live in a different state but we have seen him all 3 times and he has always lived up to my expectations. Having been to 3 other clinics besides his I have high standards and I am experienced with how these clinics work. Dr. Servy is one of the better.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
Go for it! Dr. Servy is the only doctor who has gotten me pregnant out of all my cycles so I am 100% for him!
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
He’s very personalable. We went to his clinic for donor eggs and he wanted us to try our own first because he felt he could help us. By that point we had already transferred 9 embryos with my own eggs so we knew we wanted to move forward with donor eggs and he understood that. He was very supportive of our choice and we used a known donor from outside their clinic which he was also very helpful with.
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
I used donor eggs so my protocol was pretty simple; estrogen and progesterone were all I needed to use in order to receive the embryo. However I was very happy that he was conservative with my donors protocol. She only had 10 eggs retrieved which gave us 6 blasts to work with. I was happy he didn’t overstimulate her in hopes of getting tons of eggs. We had 1 live birth in 2017 and recently had a chemical pregnancy this past July. We are now in the midst of our 3rd cycle with Dr. Servy & I am confident that my protocol is right where it should be.
Describe your experience with your nurse at Servy Massey Fertility Institute. (Assigned nurse: Liz Muns )
My IVF coordinator and I do all of our communication through email since I am out of state. I have to be proactive with her, but I think that is part of being away from the area and out of state. I never go to that clinic except for transfer so she does not see me regularly. I definitely think they could improve their communication.
Describe your experience with Servy Massey Fertility Institute.
Again, being that I live out of state I have only been to this clinic 3 times. Overall my experience was good. I think I waited a little longer than I would’ve preferred to for the doctor to come in during my consultation and exam, but other than that my experience has been positive with the clinic and lab.
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
$13,000 total is what I paid out of pocket for our fresh DE cycle. That covered the labs, the retrieval, and our transfer. With our frozen cycle was paid $3025 with a $400 discount for outside monitoring I had done in my home state.
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Massey Fertility Institute.
He gave us the choice, we chose 1 both times so far and we will choose 1 for our upcoming transfer:
9
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS
10
He [Dr Edouard Servy] was very professional, he did have students for many of the visits, but he always checked to see if they could be there, he explained everything clearly, and used methods that I have not been able to find since being relocated for my husbands job (He is a fan of temp charting, as well as ultrasound frequently and other methods to monitor ovulation) He is so precise I even got to watch myself ovulate on an ultrasound one visit.
+ Read more
Age
29
Treated
2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS
10
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
He was very professional, he did have students for many of the visits, but he always checked to see if they could be there, he explained everything clearly, and used methods that I have not been able to find since being relocated for my husbands job (He is a fan of temp charting, as well as ultrasound frequently and other methods to monitor ovulation) He is so precise I even got to watch myself ovulate on an ultrasound one visit.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
English is not his first language he does have an accent.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
He was wonderful in all of our visits with him, he took the time to answer questions, not only for me but any of my friends who came with me when my husband was working, he was absolutely fantastic.
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
Clomid and trigger first cycle. Clomid injectibles and trigger second cycle. My first cycle I only had one follicle, he added and injectible to increase our odds second cycle, and watched carefully to ensure we didn't have to many follicles for the next cycle.
Describe your experience with the nursing staff.
The nurses were compassionate and attentive.
Describe your experience with Servy Massey Fertility Institute.
It took a while to get in, and for some appointments you waited a long time because it was packed, but it was so worth the journey
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
We were out of pocket, and it cost us much more than a couple years later when under my husbands insurance. Each cycle was about the same as purchasing the sperm for the cycle.
10
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Edouard Servy at Servy Massey Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

1
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Other
1
He [Dr. Servy] was very dry. No empathy. Felt rushed. Difficult to understand and didn’t answer questions well.... He practices anecdotal medicine.... His procedure to remove my uterine septum led to a great deal of scar tissue. He denied there was any scar tissue and instead suggested we do an IUI. We had never had problems getting pregnant up until this point. He didn’t listen to his patients. We switched doctors and were immediately diagnosed.
+ Read more
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Other
1
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
He practices anecdotal medicine. He racked my uterus during laparoscopy/hysteroscopy because it was retroverted. He placed a bladder catheter in for 24 hours after my laparoscopy/hysteroscopy/hysteropexy. His procedure to remove my uterine septum led to a great deal of scar tissue. He denied there was any scar tissue and instead suggested we do an IUI. We had never had problems getting pregnant up until this point. He didn’t listen to his patients. We switched doctors and were immediately diagnosed.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
Go somewhere else. He needs to retire.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
He was very dry. No empathy. Felt rushed. Difficult to understand and didn’t answer questions well.
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
Laparoscopy/hysteroscopy/hysteropexy for uterine septum and retroflexed uterus. IUI- resulted in miscarriage
Describe your experience with the nursing staff.
There are no nurses. They’re all medical assistants except for the one nurse practitioner who sees the patients for their ivf cycles.
Describe your experience with Servy Massey Fertility Institute.
Unorganized, lack of communication, extremely unhelpful. Gwen was very nice and knowledgeable, but she’s the only one. I never left an appointment where I wasn’t confused. I felt like I had to advocate for myself all of the time.
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
My insurance covered most of it except the IUI. The IUI was reasonably priced. About $1500.
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Massey Fertility Institute.
Not sure
What specific things went wrong at Servy Massey Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

6
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
6
I found Dr Edouard Servy to be direct and kind, and I didn't mind that he did not seem sympathetic because it was good that he never seemed in a rush to other patients. He had a nice bed side manner and was open to any questions I had. ... He is French so ask questions if you don't understand his accent. ... My husband and I hoped for a fresh transfer but due to fear of hyperstimulation in Servy's view we were told we had to do a frozen transfer.
+ Read more
Age
33 - 34
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
6
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
I found Dr Edouard Servy to be direct and kind, and I didn't mind that he did not seem sympathetic because it was good that he never seemed in a rush to other patients. He had a nice bed side manner and was open to any questions I had.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
He is French so ask questions if you don't understand his accent.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
Extremely poor lack of communication and no communication given on their end without constant nagging on my end.
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
My husband and I hoped for a fresh transfer but due to fear of hyperstimulation in Servy's view we were told we had to do a frozen transfer.
Describe your experience with the nursing staff.
Horrible communicators and treated the patients as numbers - no care or concern and this is a very emotional tough time for these patients.
Describe your experience with Servy Massey Fertility Institute.
Horrible communicators from always receiving voicemails to never getting returned phone calls nor getting email replies. I would not recommend this clinic because of this as during these treatments communication is very important.
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
$16000.00
Describe Edouard Servy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Servy Massey Fertility Institute.
None as none discussed in our situation
What specific things went wrong at Servy Massey Fertility Institute?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
28
Treated
2018
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage
10
As a patient, Dr. Servy has always made me feel like he can fix my infertility and make my dreams of being a mother come true. I trust him. I drive 2.5 hours just to see him, there is another one of his facilities about 15 minutes from my home but I'd rather take that long drive to be under his care.
+ Read more
Age
28
Treated
2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS, Tubal Blockage
10
How was your experience with Edouard Servy at Servy Massey Fertility Institute?
As a patient, Dr. Servy has always made me feel like he can fix my infertility and make my dreams of being a mother come true. I trust him. I drive 2.5 hours just to see him, there is another one of his facilities about 15 minutes from my home but I'd rather take that long drive to be under his care.
What's one piece of advice would you give a prospective patient of Edouard Servy at Servy Massey Fertility Institute?
Ask any and all questions that you have. Sometimes he will go through the information and assume you know what he means until you stop him and him to elaborate.
During treatment, were you treated like a number or a human with Edouard Servy at Servy Massey Fertility Institute?
Dr. Servy, is funny, but also very serious. He never made me feel like any of my questions were "dumb." He takes his time to explain every detail and it makes me feel like a human, rather than another customer.
Describe the protocols Edouard Servy used in your cycles at Servy Massey Fertility Institute and their degree of success.
I had to hold off 2 months before I originally wanted to start because I had to take Methyl Folate, Chelated Zinc and BComplex after finding out that my body won't absorb folic acid. So I'm waiting to find out what meds I'll be taking for my Nov IVF.
Describe your experience with your nurse at Servy Massey Fertility Institute. (Assigned nurse: Jamie)
I have her cell to call and inform her of my cycles, ovulation, cramps etc. She never sounds bothered.
Describe your experience with Servy Massey Fertility Institute.
Pro - everything. No matter when you want to start, if they feel like you're not medically ready, they will wait, rather than take your money. Con - the wait after you check in is pretty long sometimes
Describe the costs associated with your care under Edouard Servy at Servy Massey Fertility Institute.
IVF cycle cost 9780 not including medicine .
10
Doctor
Edouard Servy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Servy Massey Fertility Institute
Augusta
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Edouard Servy at Servy Massey Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.