Rated 10
Strongly recommend: 100%10
100% strongly recommend
1 review
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
10
10
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale
Residency
UCLA
Fellowship
U. of Texas SA

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Eileen Chen works in 2 offices at

CARE Fertility California
Rated 9
Strongly recommend: 87%Neutral: 6%Don't recommend: 6%9

Explore Clinic
Arcadia
622 W. Duarte Rd.
Arcadia, CA 91007
Glendale
1500 E. Chevy Chase Drive
Glendale, CA 91206
Successful
NPS
10
NPS
10
2 IUI
PCOS
Unexplained
Latinx
Income $50K - $99K
2nd of 6 Docs
18 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chen is very honest and I like that...no sugar coating! Overweight she will tell you in order to have better chances! Some people might get offended by her honesty...looking at my record she asked me if I was ok getting surgery to make sure everything was good since I had previously done too many other cycles of IUI with no success. After surgery she gave me green light to start a new cycle and resulted a positive pregnancy test and my little miracle baby!
Kaiser strength would definitely be their staff!...Me being a patient for such a long time they were friendly and caring! If I cried they were always there for me and for my positive test they were beyond happy for us!!!...my insurance covered my entire treatment and never got charged more than my $10 copayment...thankful for everyone and everything Kaiser provided to us.
How was your experience with Eileen Chen at Kaiser Permanente SoCal?
Dr. Chen is very honest and I like that... no sugar coating! Overweight she will tell you in order to have better chances! Some people might get offended by her honesty but to me that was what helped me have a post treatment
What's one piece of advice would you give a prospective patient of Eileen Chen at Kaiser Permanente SoCal?
Just listen and take her advice! If you don’t understand make sure you ask... there is no dum question!
During treatment, were you treated like a number or a human with Eileen Chen at Kaiser Permanente SoCal?
Definitely human! She cared and always wanted to help
Describe the protocols Eileen Chen used in your cycles at Kaiser Permanente SoCal and their degree of success.
First I was put on birth control. Since I was seeing a different doctor before her and looking at my record she asked me if I was ok getting surgery to make sure everything was good since I had previously done too many other cycles of IUI with no success. After surgery she gave me green light to start a new cycle and resulted a positive pregnancy test and my little miracle baby!
Describe your experience with the nursing staff at Kaiser Permanente SoCal.
Kaiser have the best staff ever!!! Me being a patient for such a long time they were friendly and caring! If I cried they were always there for me and for my positive test they were beyond happy for us!!!
Describe your experience with Kaiser Permanente SoCal.
Kaiser strength would definitely be their staff! Weaknesses are hard to find since I’m sooo extremely thankful for everyone and everything Kaiser provided to us. Lastly my insurance covered my entire treatment and never got charged more than my $10 copayment
Describe the costs associated with your care under Eileen Chen at Kaiser Permanente SoCal.
Insurance covered my treatment
10
Doctor
Eileen Chen
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente SoCal
Los Angeles
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5