Elizabeth Fino

2019 - 2020, Unknown Success

10

6

Age 30 - 31

4 IUI

Unexplained

European

Income $100K - $199K

Lawyer

Only Doc Seen

Strongly Recommends

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Elizabeth Fino NYU Langone Fertility Center

Every time I met with Dr. Fino she was extremely attentive and thorough. She answered all our questions thoroughly with no judgment. She also had clearly reviewed my file thoroughly and had personalized recommendations based on that. We never felt like she was in a rush when we were talking to her. I left my appointments feeling that I was receiving the best care for me.

nurse [at NYU Langone Fertility Center] told us the cheapest medications, where to get them, and to order in small increments so nothing is wasted...For one IUI, I showed up that morning (after having taken the meds and had my trigger shot) to be told by billing that my IUI had not been authorized by my insurance company...had to decide whether to cancel the IUI, or sign a waiver agreeing to pay the thousands of dollars (for a covered procedure) if the insurance company refused to pay.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I felt confident in Dr. Fino's recommendations. It was clear after meeting with her and discussing my course of treatment that she had reviewed my file and her recommendations were based on what was best for me individually. She was never judgmental, and understand the emotional toll that the fertility process has on patients. Would highly recommend her.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Don't be afraid to ask questions - she will take the time to answer them without judgment.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Every time I met with Dr. Fino she was extremely attentive and thorough. She answered all our questions thoroughly with no judgment. She also had clearly reviewed my file thoroughly and had personalized recommendations based on that. We never felt like she was in a rush when we were talking to her. I left my appointments feeling that I was receiving the best care for me.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

Unexplained fertility. We didn't have insurance coverage for IVF, so started out with IUIs which were covered. We were about to begin IVF when the clinics were shut down due to coronavirus, but my protocol is the following: FSH-150 & Menopur 75, Ganirelix Acetate, Ovidrel & Lupron.

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Nursing staff is excellent. Compassionate, explain everything well. Since we are self-pay, our IVF nurse told us the cheapest medications, where to get them, and to order in small increments so nothing is wasted.

Describe your experience with NYU Langone Fertility Center.

All the doctors and nurses at the clinic are excellent. The biggest issue I have is that it's extremely hard to get in touch with them. Obviously with such time sensitive matters, this is extremely frustrating.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

IUI covered, but had co-pays for ultrasounds, etc. IVF costs estimated $12,650 for fresh transfer (not including meds $2000-8000, anesthesia $1050, ICSI or PGS, or initial cryopreservation $1500). $4000 for frozen embryo transfer.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

Highly prefer eSET, but was willing to accept our decision for MET provided we understood the risks (which were well explained).

What specific things went wrong at NYU Langone Fertility Center?

Provided conflicting information

Describe the specific things that went wrong at NYU Langone Fertility Center.

Billing department is disorganized. I received 3 different charts with self-pay costs, and when I spoke to the billing department they didn't seem to really know which was correct. As a self-pay patient, this is a very crucial and stressful aspect. Nursing and authorization department do not communicate well. For one IUI, I showed up that morning (after having taken the meds and had my trigger shot) to be told by billing that my IUI had not been authorized by my insurance company and I had to decide whether to cancel the IUI, or sign a waiver agreeing to pay the thousands of dollars (for a covered procedure) if the insurance company refused to pay.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

6

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017 - 2020, Unknown Success

9

8

Age 33 - 36

1 Egg Freezing (cancer)

Cancer

Anovulation

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $200K - $499K

Business Executive

Only Doc Seen

IVF With Other Docs

Embryo Freezing With Other Docs (cancer)

Strongly Recommends

Neutral

Success w/ Doc Too early to know

Review of

Elizabeth Fino NYU Langone Fertility Center

[Dr. Elizabeth Fino is] non judgmental, encouraging and realistic at same time, intelligent and well informed, no ego and open to both questions and my/my spouse’s own preferences...IVF injectables (follistim and ??) with monitoring (blood tests, ultrasound, in office visits) followed by egg retrieval. Had very good egg response but poor maturation. Unclear if this was due to egg quality or other factor.

[NYU Langone Fertility Center] Clinic is familiar with high risk patients and unusual circumstances. Communication with office staff can be very inconsistent - sometimes quick and other times have to call repeatedly...10k out of pocket for treatment plus costs of office visits and monitoring, which were covered by insurance. Clinic gave significant discount and some free pharmaceuticals since IVF was for preservation

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Available, intelligent, non judgmental, encouraging and realistic at same time, intelligent and well informed, no ego and open to both questions and my/my spouse’s own preferences. Strongly recommend.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Communication with support staff (billing, etc) can be challenging. Be proactive about getting the information you need and let Dr Fino know if you need help or are running into issues.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino and staff were very flexible in accommodating quickly scheduling around cancer treatment timeline, realistic and compassionate communication, detailed explanations.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

IVF injectables (follistim and ??) with monitoring (blood tests, ultrasound, in office visits) followed by egg retrieval. Had very good egg response but poor maturation. Unclear if this was due to egg quality or other factor. Was slated to begin second cycle but had to cancel due to a separate, unplanned surgery.

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Donna)

Donna was amazing, other nursing staff were generally very compassionate and capable also, office/billing less so.

Describe your experience with NYU Langone Fertility Center.

Clinic is familiar with high risk patients and unusual circumstances. Communication with office staff can be very inconsistent - sometimes quick and other times have to call repeatedly. Billing was very challenging and errors caused months of headaches and ultimately the person was fired. Be proactive about getting the information you need and ask your doctors for help If you need.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Quick and courteous

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

10k out of pocket for treatment plus costs of office visits and monitoring, which were covered by insurance. Clinic gave significant discount and some free pharmaceuticals since IVF was for preservation before cancer treatment.

What specific things went wrong at NYU Langone Fertility Center?

Failed to call in prescriptions to pharmacy
Lost paperwork

Describe the specific things that went wrong at NYU Langone Fertility Center.

Billing person said she submitted to insurance but had not.

9

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2016 - 2019, Successful

10

Age 36 - 39

3 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Only Doc Seen

Fertility Medications With Other Docs

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr Fino is great. We did not see her every visit as the clinic's schedule rotated. Certain doctors did certain procedures on specific days. But our consultations and appointments with her were always great. She took time to listen to our concerns and fully explain things. It was never rushed.... NYU prefers and indeed recommends single embryo transfer, especially if you opt for PGS, due to the risks associated with a multiples pregnancy.

Clean and spacious facility Generally on time with appointments but book early because they are very popular. You could easily feel like a number [at NYU] because there are so many patients in and out every day, but the staff does a great job at showing kindness and empathy, while keeping things moving along too.... Monitoring was from 7-9am 7 days a week. I am sure exceptions could be made if needed but I never needed to request this.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino is great. We did not see her every visit as the clinic's schedule rotated. Certain doctors did certain procedures on specific days. But our consultations and appointments with her were always great. She took time to listen to our concerns and fully explain things. It was never rushed.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Book earlier than you think. They are very busy and it can take a while to get an initial appointment.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

It's a little of both at NYU. They have A LOT of patients and a very well-run and well-organized system. I can see how people would easily feel like a number but the staff is so friendly and caring and compassionate that I always personally felt like a human, even if I was just one of many women getting shuffled through the morning monitoring process. They always had a smile and asked how I was doing.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

Honestly can't remember the specifics...

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Friendly and well organized.

Describe your experience with NYU Langone Fertility Center.

Clean and spacious facility Generally on time with appointments but book early because they are very popular. You could easily feel like a number because there are so many patients in and out every day, but the staff does a great job at showing kindness and empathy, while keeping things moving along too.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Monitoring was from 7-9am 7 days a week. I am sure exceptions could be made if needed but I never needed to request this. It would be crowded but I always arrived before 7 and was one of the first patients to be seen. I actually appreciated the set up of a morning monitoring window because I could get in and out before starting my workday and get my results/instructions before the end of the day.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

On par with other NYC facilities but to be honest, I can't remember exactly.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

NYU prefers and indeed recommends single embryo transfer, especially if you opt for PGS, due to the risks associated with a multiples pregnancy.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2018, 21 Eggs Frozen

10

Age 37

1 Egg Freezing

PCOS

East Asian

Income $100K - $199K

Doctor

1st of 2 Docs

1 Egg Freezing With Other Docs

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino was very thorough and professional. She patiently explained the whole process to me including risks and benefits in great detail. I took down notes during my consultation, and by the end, I had a whole page of notes. The most important thing was that she got me an amazing result for my egg retrieval. I was 37 yo, and she managed to retrieve 23 and freeze 21! I was thrilled! I was expecting about half the number of eggs given my age.

[NYU] provides a thorough orientation session with booklets and videos to guide you through the entire process....Morning monitoring can be busy, but if you get there early, you are seen quickly and efficiently. Out of pocket prices can be on the more expensive side among NYC clinics, but I think you get what you pay for....The nursing staff was experienced, knowledgeable and easy to reach and talk to.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino was very thorough and professional. She patiently explained the whole process to me including risks and benefits in great detail. I took down notes during my consultation, and by the end, I had a whole page of notes. The most important thing was that she got me an amazing result for my egg retrieval. I was 37 yo, and she managed to retrieve 23 and freeze 21! I was thrilled! I was expecting about half the number of eggs given my age. On top of that, I had requested no anesthesia to save on the cost of an anesthesiologist. Basically Dr. Fino just worked with me throughout the procedure. If it was too painful, she would pause and then continue when I was ready. Even with the pausing, she worked fast and was done in 15-20min. I'm still amazed that she retrieved that many eggs and with no anesthesia!

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Bring pen and paper with you because Dr. Fino can give you a ton of information and advice! The clinic will give you booklets and written instructions, but she can you answer your specific questions very thoroughly and in detail!

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino was excellent clinically and had a compassionate bedside manner. She was warm and friendly and answered all my questions patiently.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

I used gonadal F, menopur and ovidrel for the egg retrieval and freezing.

Describe your experience with your nurse at NYU Langone Fertility Center.

The nursing staff was experienced, knowledgeable and easy to reach and talk to.

Describe your experience with NYU Langone Fertility Center.

The clinic is one of the oldest IVF clinics in the country and has a lot of experience with IVF. It is very well organized. It provides a thorough orientation session with booklets and videos to guide you through the entire process. In fact, you cannot proceed with treatment unless you attend the orientation session, so they are very committed to educating you as a patient and informing you of all the risks and benefits. Morning monitoring can be busy, but if you get there early, you are seen quickly and efficiently. Out of pocket prices can be on the more expensive side among NYC clinics, but I think you get what you pay for. The price was worth it considering they got me an excellent result.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Monitoring appointments were first come, first serve from 7am to 10am. The earlier you went, the faster you could be seen. I personally liked the flexibility of having a walk-in appointment over making an appointment for a specific time.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2018, Unsuccessful

0

3

Age 32

5 Fertility Medications

PCOS

Uterine Fibroids

Black or African-American

Income $200K - $499K

1st of 2 Docs

Doesn't Recommend

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

I was diagnosed with a full thickness intramural fibroid that was pushing into the uterine cavity, preventing me from conceiving. Dr. Fino initially recommended that she remove the portion of the fibroid pushing into the cavity via a hysterscopic myomectomy. After my first surgery with her, she suggested we go back in and clean the cavity one more time ... Dr. Fino's bedside manner is lukewarm and she's pretty much, in and out. She exhibits no real compassion and, I feel as though, she is money hungry. ...

Be prepared to meet other doctors, other than your own, throughout your visits. The clinic [NYU] is run like a factory, as most fertility clinics are, so don't be alarmed. The office opens pretty early which is nice for working individuals. ... I would have appreciated her [Dr. Fino] referring me to someone who knew how to properly manage and remove intramural fibroids; instead of performing procedures that put my uterus at risk for scaring.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I was diagnosed with a full thickness intramural fibroid that was pushing into the uterine cavity, preventing me from conceiving. Dr. Fino initially recommended that she remove the portion of the fibroid pushing into the cavity via a hysterscopic myomectomy. After my first surgery with her, she suggested we go back in and clean the cavity one more time before proceeding with IVF. I agreed. However, I should have followed my gut. The remaining fibroid continued to be a problem and Dr. Fino continued to suggest 2-3 more hysterscopic myomectomies. In this day and age, women successfully have lap procedures to remove fibroids before conceiving. I do not think that Dr. Fino had my best interest at heart. I sought a second opinion with a fibroid specialist who removed the remaining fibroid via robotic myomectomy. I healed well, transferred my care to RMA and am now 9 weeks pregnant after a successful IVF cycle. I am so happy that I listened to my gut. I would have appreciated her referring me to someone who knew how to properly manage and remove intramural fibroids; instead of performing procedures that put my uterus at risk for scaring. She is money hungry and that's the bottom line.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Listen to your gut

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino's bedside manner is lukewarm and she's pretty much, in and out. She exhibits no real compassion and, I feel as though, she is money hungry.

Describe your experience with NYU Langone Fertility Center.

Be prepared to meet other doctors, other than your own, throughout your visits. The clinic is run like a factory, as most fertility clinics are, so don't be alarmed. The office opens pretty early which is nice for working individuals.

0

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

3

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2016 - 2018, Successful

10

Age 34 - 36

3 IUI

2 IVF

Male Factor

PCOS

Immunological

Unexplained

European

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino is exceptionally knowledgable, practical and compassionate. She spends at least 20 minutes with me every call we have and thoroughly answers all of my questions. She's also exceptionally open to hearing what research I have done or approaches I would like to consider. I appreciate that after my first failed transfer of a PGS tested embryo she gave me information on a reproductive immunologist to further explore additional options.

The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.... Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino is exceptionally knowledgable, practical and compassionate. She spends at least 20 minutes with me every call we have and thoroughly answers all of my questions. She's also exceptionally open to hearing what research I have done or approaches I would like to consider. I appreciate that after my first failed transfer of a PGS tested embryo she gave me information on a reproductive immunologist to further explore additional options.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Don't be discouraged by the fact that you don't see her very often or that you can't get immediate access to her. She is exceptionally responsive and thorough and if you schedule a call you will get all the time you want/need with her. She's been fantastic and I trust her completely.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

NYU is a large fertility clinic and well oiled machine. At first I felt like a number until I learned how to operate within the system. It's difficult to have direct access to your Doctor, which is understandable given the volume of patients they say day in and day out. However, any time I leave messages with Dr. Fino's assistant for Dr. Fino I get an immediate response. They went above and beyond for me several times. Dr. Masbou who is a fellow that works with Dr. Fino is super responsive and accessible by email as well. The staff at NYU has come to feel like family and they are very responsive and well organized.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

IUI protocol: letrozal (for PCOS) First Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide First Transfer Cycle: Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc First cycle Vitamins/Medicines: 750 mg Metformin, 600 mg CoQ10, 800 mg Folic Acid, 2,000 mg Vitamin D3 After failed transfer Dr. Fino performed a saline sonogram to look for fibroids and/or endometriosis and an endometrial biopsy. The biopsy found Endometritis. Husband and I were treated with strong course of 2 antibiotics for 2 weeks. Second Egg Retrieval: Gonal F (150), Menopur (150) both tapered down to 75 toward end of stimulation, Cetrotide. During this retrieval Dr. Masbou performed a follow up endometrial biopsy or scratch to both confirm Endometritis was cleared and at the recommendation of Dr. Jonathan Scher (reproductive immunologist). Second Transfer Cycle: Includes protocols from Dr. Jonathan Scher (reproductive immunologist as well). Estrace (2 mgs, 4 mgs, 6 mgs), Progesterone 1.5cc, Baby Aspirin (81 mg), Lovenox (0.6mL), Intralipid 20% Second cycle Vitamins/Medicines: 1500 mg Metformin, VitaCare (prescribed prenatal), 600 mg CoQ10, 1.4 mg Folic Acid (Metanx), 4,000 mg Vitamin D3, Fem-Dophilus pro-biotic, 400 mg Magnesium Citrate, Prednisone (15 mg per day), Synthroid (25 mg)

Describe your experience with the nursing staff at NYU Langone Fertility Center.

The NYU nursing staff is like my family. They all know me by name, are upbeat friendly faces to see every morning monitoring. Can't say enough about this staff. Really love them.

Describe your experience with NYU Langone Fertility Center.

The clinic is extremely large so you have to proactively manage your care and be your own advocate. Do your research so you're prepared with your questions when you talk to your doctor or the staff. I keep a binder with all of my lab results, protocols, Insurance forms, Financial forms, general info etc. I have found absolutely everyone on this staff to be responsive and fabulous.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Well oiled machine. Check in at computers up front and wait to be called. Blood taken first then sent to room for the ultrasound. I always get there early and am in and out in no time.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

Our first cycle was completely covered by United Healthcare with the exception of PGS testing. The first cycle totaled approximately $21,000. Our second cycle (retrieval, PGS testing and transfer) have been completely covered by Progeny.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

NYU recommends single embryo transfer for PGS tested embryos. We discussed all of the risks.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2018, Unknown Success

10

Age 31

1 IVF

PCOS

South Asian

Income $100K - $199K

Consultant

2nd of 2 Docs

1 IUI With Other Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Elizabeth Fino NYU Langone Fertility Center

We just did retrieval earlier this week and our numbers were good. Dr Fino noted that my wife was at risk for OHSS and carefully adjusted her medications and schedule to get the best possible results with minimal discomfort (even though this information was usually relayed to us by the nurses)...You're one-on-one time with her may be limited so always be prepared with questions. That being said, it's not difficult to reach a nurse or another doctor in the practice that can help you along the way.

There are a LOT of people doing morning monitoring at NYU Fertility right now. If you arrive at the tail end of a particularly busy day (9am, as opposed to coming closer to 7am) you could be there for 45 minutes. But the staff and operations there are generally very efficient and have everything down to a science...their costs are comparable to NYC average...Mary is the main point of contact for many of the IVF patients and she is incredible. All of the onsite nurses and professional and reliable.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

There is nothing constructive to say about Dr Fino. She is a great communicator, pays attention to every detail in our paperwork/conversations and is extremely compassionate. We just did retrieval earlier this week and our numbers were good. Dr Fino noted that my wife was at risk for OHSS and carefully adjusted her medications and schedule to get the best possible results with minimal discomfort (even though this information was usually relayed to us by the nurses).

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

You're one-on-one time with her may be limited so always be prepared with questions. That being said, it's not difficult to reach a nurse or another doctor in the practice that can help you along the way.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino, Nurse Mary and the entire staff at NYU are fantastic. When you speak with them, you feel like you're the only patient in the world. That being said, NYU is a machine and the volume of people entrusting their fertility services can be overwhelming. In more boutique centers we visited, you can easily call or email your doctor. At NYU, you can hopefully schedule a call with them within a week.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

We had completed an unsuccessful IUI with my wife's OBGYN and, given her age (almost 41) decided to move straight into IVF. With Dr Fino we timed my wife's cycle, started with the injection therapy, and did a retrieval. We are waiting to see how many viable embryos there are after day 5/6. Then the plan is to do PGS (at an outside lab) and frozen embryo transfer.

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Mary)

Mary is the main point of contact for many of the IVF patients and she is incredible. All of the onsite nurses and professional and reliable.

Describe your experience with NYU Langone Fertility Center.

At the end of the day, we chose the bustling, busy operation that is NYU Fertility over a more boutique, personalized experience because of numbers. They are exceptional against the national average in terms of FET, live births, and single births. We knew what to expect and, while it would be great to be able to call/email our doctor anytime, we have been satisfied with our decision based on results so far.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

There are a LOT of people doing morning monitoring at NYU Fertility right now. If you arrive at the tail end of a particularly busy day (9am, as opposed to coming closer to 7am) you could be there for 45 minutes. But the staff and operations there are generally very efficient and have everything down to a science.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

We are fortunately covered for 3 cycles of IVF through insurance (but not PGS testing). From what it looks like, their costs are comparable to NYC average.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

NA

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017 - 2018, Unknown Success

6

5

Age 34 - 35

1 Fertility Medications

Unexplained

European

Ashkenazi Jewish

Income $200K - $499K

Doctor

1st of 3 Docs

1 IVF With Other Docs

Doesn't Recommend

Success w/ Doc Not sure

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr Fino is wonderful and has great bedside manner and explains things very clearly. She made me very comfortable... No guarantees you would see her for follow-up visits due to the structure of the clinic which involves seeing any IVF doctor who is doing monitoring or procedures on the day you need to come in....Warm bedside manner. Takes her time during initial consultation. Difficult to get a hold of in between visits....here was some difficulty around communication in terms of whether I needed additional pre-conception testing,

I found the office [NYU - 1st Ave] itself to be very impersonal, difficult to connect with the same person, difficult to navigate with long hold times and often having to talk to the answering service. I also found the group orientation very impersonal and also not as private as I would like ...there are no guarantees of which doctor will see you for appointments which was not a good fit for me...Nurses were kind and helpful, but I did not like not having a point person/primary nurse

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Warm bedside manner. Takes her time during initial consultation. Difficult to get a hold of in between visits. No guarantees you would see her for follow-up visits due to the structure of the clinic which involves seeing any IVF doctor who is doing monitoring or procedures on the day you need to come in.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

She is a wonderful doctor, and I would have been happy to work with her, but at NYU there are no guarantees of which doctor will see you for appointments which was not a good fit for me.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino is wonderful and has great bedside manner and explains things very clearly. She made me very comfortable, and I planned to continue to work with her. However, I found the office itself to be very impersonal, difficult to connect with the same person, difficult to navigate with long hold times and often having to talk to the answering service. I also found the group orientation very impersonal and also not as private as I would like which is why I switched clinics.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

I had a cycle of timed intercourse during which I took Ovidrel as trigger shot and then took Progesterone for two weeks after, but not successful.

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Nurses were kind and helpful, but I did not like not having a point person/primary nurse

Describe your experience with NYU Langone Fertility Center.

Nice facility. Compassionate staff but can feel a bit like a factory with many many patients and fairly impersonal process. Monitoring hours are 7-9 am, and if you arrive close to 9 am it could take a very long time. May see a different doctor at every visit.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

minimal co-pays

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

NYU recommends eSET

What specific things went wrong at NYU Langone Fertility Center?

Provided conflicting information

Describe the specific things that went wrong at NYU Langone Fertility Center.

There was some difficulty around communication in terms of whether I needed additional pre-conception testing, and it was difficult to get a clear answer directly from my doctor and this delayed my cycle but only by a few days

6

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

5

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2016 - 2017, Unsuccessful

6

4

Age 33 - 34

4 IUI

Anovulation

PCOS

Unexplained

European

Income $200K - $499K

Only Doc Seen

Doesn't Recommend

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

I think Dr. Fino is very kind and explains all of your options well. However, in my 9 months of treatment, I only saw her twice. She does seem very busy nonetheless so your time with her is limited...was on 9 cycles of Letrozole with no changes in treatment over the course of that time... Doctor is difficult to get ahold of by phone...Dr. Fino is very nice and has good bedside manner...when I had phone appointments with Dr. Fino, she was always at least 45 minutes late...

[NYU] Strengths - they have experience and see a high volume of patients so probably know each and every possible case or explanation. Weaknesses - very little doctor content, feels like a factory, nurses and billing are impossible to get on the phone. You will call 4 times, and every time they will say you will hear a response in by end of day, and you do not. It gets extremely frustrating on top of everything else that goes along with this process.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I think Dr. Fino is very kind and explains all of your options well. However, in my 9 months of treatment, I only saw her twice. She does seem very busy nonetheless so your time with her is limited.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Lower expectations of doctor facetime/contact. Doctor is difficult to get ahold of by phone.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino is very nice and has good bedside manner.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

I was on 9 cycles of Letrozole with no changes in treatment over the course of that time. In addition, I had one surgery to remove a polyp that she thought might improve my chances.

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Nursing staff are better in person. It's impossible to get them on the phone. Much better off stalking them in person.

Describe your experience with NYU Langone Fertility Center.

Strengths - they have experience and see a high volume of patients so probably know each and every possible case or explanation. Weaknesses - very little doctor content, feels like a factory, nurses and billing are impossible to get on the phone. You will call 4 times, and every time they will say you will hear a response in by end of day, and you do not. It gets extremely frustrating on top of everything else that goes along with this process.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

IUI cycles top to bottom are about $1500-2000 per month depending on the monitoring costs. As I move onto frozen transfer IVF, it is estimated it would cost about $18k top to bottom.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

N/A

What specific things went wrong at NYU Langone Fertility Center?

Failed to send your chart to another clinic

Describe the specific things that went wrong at NYU Langone Fertility Center.

I had many issues that arose where I needed to speak to nurses, or billing, or records, or Dr. Fino's assistant, and they just do not return your phone calls at all. It often requires 4+ messages before someone will call you back. It becomes very frustrating. In addition, when I had phone appointments with Dr. Fino, she was always at least 45 minutes late.

6

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

4

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017, Successful

7

4

Age 41

3 IUI

Ashkenazi Jewish

Income $50K - $99K

Only Doc Seen

Neutral

Doesn't Recommend

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

When I actually talked to Dr.Fino she was great on the phone and respected my approach to getting pregnant...As a patient I met her once- after that I was thrown into the NYU system. I can't really rate her as I was her patient because I hardly ever dealt with her at all- when I would finally be able to pin her down on the phone I had good clear candid conversations with her- I think she was clear and understood my perspective and honored that- but I did not get any sort of follow up from her and no human communication- even when I got pregnant-

I thought that the clinic [NYU] felt like a total factory...you will not have a personal relationship with your doctor- it is a big place and you will be thrown into the system- you will deal with a different person each time that you go in...I had some doctors who were cold and not helpful and did not explain things to me and made me feel dumb about questions or scheduling etc...the phone system sucked, it took me weeks to schedule a phone appointment.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

As a patient I met her once- after that I was thrown into the NYU system. I can't really rate her as I was her patient because I hardly ever dealt with her at all- when I would finally be able to pin her down on the phone I had good clear candid conversations with her- I think she was clear and understood my perspective and honored that- but I did not get any sort of follow up from her and no human communication- even when I got pregnant-

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Be extremely persistent in regards to communication- she will not follow up it is really on you to make extra phone calls and demand calls back and time to talk to her about issues you may have

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

When I actually talked to Dr.Fino she was great on the phone and respected my approach to getting pregnant. That said it was difficult to reach her, the phone system sucked, it took me weeks to schedule a phone appointment. And it felt like a system that was not humanly compassionate.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

I only wanted to use IUI as my insurance would not cover anything else- so she helped facilitate that and believed that there were quite a few options with in the IUI cycle that may work for me- so if Clomid wasn't working we could go down a different road in the IUI system. I felt this was really helpful and I really appreciated that she did not push IVF which I was opposed to

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Carol)

I dont remember who was who- but the people taking blood where nice- main nurse that I worked with was super responsible in returning phone calls and calling in results-

Describe your experience with NYU Langone Fertility Center.

I thought that the clinic felt like a total factory- I think that if you want to go in and get IVF then thats what they do- thats what they are comfortable doing. That said you will not have a personal relationship with your doctor- it is a big place and you will be thrown into the system- you will deal with a different person each time that you go in- if your ok with that then you should go for it- that sort of attitude was not for me- I had some doctors who were cold and not helpful and did not explain things to me and made me feel dumb about questions or scheduling etc. My actual doctor on the other hand was great when I could arrange a time to meet wither her ( they did not encourage in person but rather phone calls) I was never able to email her directly only thru her assistant which I found insulting and found that other friends of mine did not have that experience at other clinics. Their phone system was bonkers and it was rare to have a person at the clinic pick up the phone instead you have to go thru this long phone system and call center to leave a message- then when they would finally leave a message it would be from a non working number that you could not call back and then would have to call the service again and wait another 3 hours-

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

$1k

7

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

4

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017, Unknown Success

6

7

Age 32

1 IVF

1 Embryo Freezing

Male Factor

European

Income $200K - $499K

Investor

Only Doc Seen

Doesn't Recommend

Neutral

Success w/ Doc Not sure

Review of

Elizabeth Fino NYU Langone Fertility Center

When I spoke directly with Doctor Fino (after my first cycle ended and I received my PGS results), I found her to be helpful, understanding and willing to go into as much detail as I needed...I found it difficult to get in touch with Doctor Fino without scheduling a call a week out...My interaction with her was limited other than determining a plan of action pre- and post-cycle. I never doubted her abilities, but did not have direct contact with her during the course of treatment to explain why certain decisions around timing and hormone levels were being made.

[NYU runs] Like a factory; limited interaction with doctors. Not for those who need their hand held. However, well oiled machine that seems to be working well...Rarely had the same one [nurse] twice; however, all were kind and intelligent. Always received a call back promptly from a nurse when I left a voicemail with the clinic...[monitoring appts] 7-9am. If you get there early, you should be seen within 15-30 minutes. Restrictive hours, though....$15.5k for cycle with PGS, $3k for meds and $5k for PGS

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

My interaction with her was limited other than determining a plan of action pre- and post-cycle. I never doubted her abilities, but did not have direct contact with her during the course of treatment to explain why certain decisions around timing and hormone levels were being made.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Understand that you will not see her directly or be able to access her directly during cycles, but rest assured that the clinic is a well oiled machine.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

When I spoke directly with Doctor Fino (after my first cycle ended and I received my PGS results), I found her to be helpful, understanding and willing to go into as much detail as I needed. I felt more like a number during the cycle itself, going into the clinic and seeing a different doctor each time and receiving a call from a different nurse each time. I found it difficult to get in touch with Doctor Fino without scheduling a call a week out.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

First time was typically 300 Follistim and 150 Menapur. For this current cycle, starting an estrogen patch a week before beginning injections to stabilize my estrogen levels and hopefully generate eggs that are more consistent (14 eggs retrieved last time, but many were too mature or too young).

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Rarely had the same one twice; however, all were kind and intelligent. Always received a call back promptly from a nurse when I left a voicemail with the clinic.

Describe your experience with NYU Langone Fertility Center.

Like a factory; limited interaction with doctors. Not for those who need their hand held. However, well oiled machine that seems to be working well.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

7-9am. If you get there early, you should be seen within 15-30 minutes. Restrictive hours, though.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

$15.5k for cycle with PGS, $3k for meds and $5k for PGS

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

Strongly encouraged to do single.

6

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Explained risks

Adaptability

7

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2012 - 2015, Successful

10

Age 39 - 42

3 IUI

3 IVF

Donor Eggs

Poor Egg Quality

Unexplained

European

Income $500K

Lawyer

Only Doc Seen

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino is an extremely intelligent and humane doctor who is well-versed in the latest research. She is collaborative and not paternalistic. At NYU you definitely don't see your doctor every visit but I always knew she was looking out for me.

NYU is huge and you have to be proactive at times to get the communication you need. But the doctors and resources are tremendous... Monitoring is an efficient cattle-call. I loved being in and out before work. When I moved out of the area and traveled in for a cycle they accommodated me during non-monitoring hours when it was mor convenient for me.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino is an extremely intelligent and humane doctor who is well-versed in the latest research. She is collaborative and not paternalistic. At NYU you definitely don't see your doctor every visit but I always knew she was looking out for me. Dr. Fino let me try IVF with my own eggs three times even though my results were always atrocious (bad eggs). When I switched to donor eggs my donor had her best cycle ever and I'm on my second successful pregnancy from that cycle.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

If you have a question that the nurses can't answer, don't be afraid to call Dr. Fino's office directly.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino takes the time to really explain things and spoke to me like I was an intelligent grown-up. I felt like a partner in my own treatment. She was also open to considering ideas I had researched myself, which was wonderful.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

3 different IVF protocols with some additional adjustments to see if we could make my eggs work -- there was one we didn't try but by that time I was over it and wanted to move on to donor eggs.

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Nancy McGoff)

The donor nurses are great (at least as of Fall 2015).

Describe your experience with NYU Langone Fertility Center.

NYU is huge and you have to be proactive at times to get the communication you need. But the doctors and resources are tremendous.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Monitoring is an efficient cattle-call. I loved being in and out before work. When I moved out of the area and traveled in for a cycle they accommodated me during non-monitoring hours when it was mor convenient for me.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

I can't remember the exact price of the cycles but they are pretty upfront about the costs.

What specific things went wrong at NYU Langone Fertility Center?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at NYU Langone Fertility Center.

There might have been once or twice that I had to remind a nurse again to phone in a prescription or refill.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017, Successful

10

Age 40

1 IVF

Diminished Ovarian Reserve

European

Income $500K

Marketer or PR

2nd of 2 Docs

1 IVF With Other Docs

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr Fino is kind and compassionate, she has been very reassuring throughout the entire process. She is very smart and good at explaining the medical information so we could understand. She did not rush us in our initial meeting. We had an interesting scenario where we were forced into fertility preservation because of a newly diagnosed cancer, on top of our infertility struggle.... Menopur + Gonal F, trigger was Ovridel and Lupron

Sometimes feels a bit overwhelming when you walk in and see a large waiting room filled with people [at NYU]. But it moves smoothly and they're prompt to see you, call w bloodwork/medication info and they make everything as easy as possible.... It's a big place and initially you can feel like you could get lost in the shuffle. But they all have a smile on their faces, they are happy to see you, answer your questions and are kind & loving during the monitoring process and retrieval.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino is knowledgable and kind. She is realistic but also supportive and encouraging during a time that can feel hopeless and frustrating. She wants what's best for you and you can feel that she is completely behind you.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

To ask a lot of questions because she will answer you honestly, not sugar coating, but also not making you feel helpless.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino is kind and compassionate, she has been very reassuring throughout the entire process. She is very smart and good at explaining the medical information so we could understand. She did not rush us in our initial meeting. We had an interesting scenario where we were forced into fertility preservation because of a newly diagnosed cancer, on top of our infertility struggle.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

Menopur + Gonal F, trigger was Ovridel and Lupron

Describe your experience with the nursing staff at NYU Langone Fertility Center.

They are extremely kind...it's a big place and initially you can feel like you could get lost in the shuffle. But they all have a smile on their faces, they are happy to see you, answer your questions and are kind & loving during the monitoring process and retrieval.

Describe your experience with NYU Langone Fertility Center.

Sometimes feels a bit overwhelming when you walk in and see a large waiting room filled with people. But it moves smoothly and they're prompt to see you, call w bloodwork/medication info and they make everything as easy as possible.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Rather efficient...not terrible waiting times, to be expected.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

I have UHC/Progyny insurance and it's amazing.

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2011 - 2014, Successful

10

Age 38 - 41

1 IUI

1 IVF

1 Egg Freezing

East Asian

Income $200K - $499K

Marketer or PR

Only Doc Seen

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

I found her [Dr Elizabeth Fino] to be extremely competent and realistic. She also had my best interests at heart and was very "real" about how to proceed. I didn't have many choices because of my situation- but she was very optimistic about my course and everything turned out positive for me. I was very lucky!

It [NYU Fertility on 1st Avenue] is a bit like a factory. Lots of doctors. Lots of nurses. Very process oriented...It was mostly a well oiled machine but I did have an emergency once where I was injured and worried about the pregnancy. They saw me immediately and my doctor made sure to see me as well.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I found her to be extremely competent and realistic. She also had my best interests at heart and was very "real" about how to proceed. I didn't have many choices because of my situation- but she was very optimistic about my course and everything turned out positive for me. I was very lucky!

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

She is a kind doctor who doesn't sugar coat anything but is sensitive enough to treat you well

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

With any fertility treatment, there are so many emotions. Try to not get too wrapped up and trust them. Maybe I was lucky because things went according to plan, but there were times I didn't see her and I was ok with that. It didn't bother me but I know it bothered other people. I trusted that things were going according to plan and Dr. Fino did not disappoint.

Describe your experience with the nursing staff at NYU Langone Fertility Center.

There are many of them but it was mostly limited to drawing blood and then then a follow up phone call for me. They were all pleasant and helpful.

Describe your experience with NYU Langone Fertility Center.

It is a bit like a factory. Lots of doctors. Lots of nurses. Very process oriented.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

It was mostly a well oiled machine but I did have an emergency once where I was injured and worried about the pregnancy. They saw me immediately and my doctor made sure to see me as well.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

Egg freeze - $12000 Ivf- $7000 OOP

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2017 - 2018, Unknown Success

6

Age 35 - 36

3 IUI

1 IVF

European

Ashkenazi Jewish

Native American

Income $200K - $499K

Professor

Only Doc Seen

Doesn't Recommend

Success w/ Doc Not sure

Review of

Elizabeth Fino NYU Langone Fertility Center

I would have liked to have more communication with her [Dr. Elizabeth Fino], but overall the experience was good. She is right in the middle when it comes to giving information in a soft manner vs. a cold manner. We communicated the most when I was deciding to do IVF.... It was a very busy clinic and I liked the “in and out” aspect, but I can see how many patients would not. I also rarely saw Dr. Fino

It [NYU-1st Ave] was a very busy clinic and I liked the “in and out” aspect, but I can see how many patients would not. I also rarely saw Dr. Fino... it was a bit like “herding cattle” as it’s extreme busy and I never saw the same women in the clinic. That said, I never waited very long and everything was very professional.... 12,500 for treatment. 9,000 for drugs and pgs testing was 3,600

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I would have liked to have more communication with her, but overall the experience was good. She is right in the middle when it comes to giving information in a soft manner vs. a cold manner. We communicated the most when I was deciding to do IVF.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Do your homework and breath a lot.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

It was a very busy clinic and I liked the “in and out” aspect, but I can see how many patients would not. I also rarely saw Dr. Fino

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Lavina )

Even though the clinic was super busy, she remembered me and called a lot.

Describe your experience with NYU Langone Fertility Center.

I really do not have a comparison because this is the only clinic that I’ve gone to, but it was a bit like “herding cattle” as it’s extreme busy and I never saw the same women in the clinic. That said, I never waited very long and everything was very professional.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

12,500 for treatment. 9,000 for drugs and pgs testing was 3,600

6

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

6

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2015 - 2016, Unsuccessful

0

Age 33 - 34

Anovulation

PCOS

Unexplained

European

Ashkenazi Jewish

Income $200K - $499K

Sales Representative

1st of 2 Docs

1 IUI With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

I only saw her [Dr. Elizabeth Fino] twice in 6 months - all monitoring appointments were done by nurses.... She didnt recommend testing other than hormone blood work and ultrasound and pushed me to begin medication. In retrospect she should have recommended a HSG, male factor testing, immune factor testing, Prometrium challenge, etc.... Never saw same nurse twice. Injured during ultrasound - sore for a week after. No compassion, sometimes testing done with the door open or with another attending trainee without asking for permission. Misspelled and misprounced my name. Awful experience.

It’s [NYU- 1st Ave] a cattle call. Expect to wait 2-3 hours for your monitoring appointments. Impersonal. Unless you’re ready for IVF this isn’t the place for you. I can’t think of many upsides for NYU as I had a generally terrible experience.... Never saw same nurse twice. Injured during ultrasound - sore for a week after. No compassion, sometimes testing done with the door open or with another attending trainee without asking for permission. Misspelled and misprounced my name. Awful experience.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

She didnt recommend testing other than hormone blood work and ultrasound and pushed me to begin medication. In retrospect she should have recommended a HSG, male factor testing, immune factor testing, Prometrium challenge, etc.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

If you aren’t ready for IVF don’t bother.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

I only saw her twice in 6 months - all monitoring appointments were done by nurses.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

NA

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Never saw same nurse twice. Injured during ultrasound - sore for a week after. No compassion, sometimes testing done with the door open or with another attending trainee without asking for permission. Misspelled and misprounced my name. Awful experience.

Describe your experience with NYU Langone Fertility Center.

It’s a cattle call. Expect to wait 2-3 hours for your monitoring appointments. Impersonal. Unless you’re ready for IVF this isn’t the place for you. I can’t think of many upsides for NYU as I had a generally terrible experience.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

Under $500 for consultation and basic diagnostics test.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

NA

What specific things went wrong at NYU Langone Fertility Center?

Failed to call in prescriptions to pharmacy
Lost paperwork
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Lost results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at NYU Langone Fertility Center.

Nothing went right.

0

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

0

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2014 - 2015, Successful

10

Age 35 - 36

2 IUI

Unexplained

European

Income $200K - $499K

Only Doc Seen

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino was through and thoughtful and it always felt like she cared. It never felt like a show of interest. She was busy built always felt like she was there only for you....IF unsuccessful we would switch to IVF. Dr Fino was very accommodating. After the first unsuccessful IUI she allowed us to take the IVF classes and prepare for IVF while continuing the IUI treatment. We were luckily successful with the second IUI.

The reception staff [at NYU Fertility] was terrible! I can't even pretend that they weren't. However, all of the nurses and finance people were amazing! The clinic is very reputable and professional...Dr Fino was through and thoughtful and it always felt like she cared. It never felt like a show of interest. She was busy built always felt like she was there only for you.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

The reception staff was terrible! I can't even pretend that they weren't. However, all of the nurses and finance people were amazing!

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Don't let the receptionist annoy you. Don't be afraid to ask questions

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr Fino was through and thoughtful and it always felt like she cared. It never felt like a show of interest. She was busy built always felt like she was there only for you.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

We used IUI and Planned on doing that for 3 rounds. IF unsuccessful we would switch to IVF. Dr Fino was very accommodating. After the first unsuccessful IUI she allowed us to take the IVF classes and prepare for IVF while continuing the IUI treatment. We were luckily successful with the second IUI

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Super amazing at being available and assuring during the process

Describe your experience with NYU Langone Fertility Center.

The clinic is very reputable and professional with the exception of the receptionisht

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2014 - 2015, Unsuccessful

7

Age 32 - 33

4 IUI

Unexplained

Latinx

Income $100K - $199K

1st of 2 Docs

4 IUI With Other Docs

Neutral

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

Nursing staff knew me by name, Dr Fino was very warm and personable. She made me felt heard and valued... Dr FIno was very engaging and I know she wanted to see us with a pregnancy. We never changed up our approach towards pregnancy. I would have liked for her to have offered more aggressive treatment or solutions to our recurring losses....We did IUI with clomid, never did progesterone.... Do research and ask about trying different methods to achieve pregnancy.

NYU is a large clinic with small satellite offices. There are many doctors on staff and I selected mine based on online reviews. The clinic is connected to the hospital so billing for various procedures is very streamlined... Nursing staff was the same each time I went in so it was comforting to see familiar faces. All were very knowledgeable and I knew I could ask anyone a question and expect a solid answer.... Dr FIno was very engaging

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr FIno was very engaging and I know she wanted to see us with a pregnancy. We never changed up our approach towards pregnancy. I would have liked for her to have offered more aggressive treatment or solutions to our recurring losses.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Do research and ask about trying different methods to achieve pregnancy.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Nursing staff knew me by name, Dr Fino was very warm and personable. She made me felt heard and valued and was very caring during this difficult time.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

We did IUI with clomid, never did progesterone.

Describe your experience with the nursing staff at NYU Langone Fertility Center.

Nursing staff was the same each time I went in so it was comforting to see familiar faces. All were very knowledgeable and I knew I could ask anyone a question and expect a solid answer.

Describe your experience with NYU Langone Fertility Center.

NYU is a large clinic with small satellite offices. There are many doctors on staff and I selected mine based on online reviews. The clinic is connected to the hospital so billing for various procedures is very streamlined

7

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

7

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2013, Successful

9

Age 33

1 IUI

Male Factor

European

Income $100K - $199K

Operations

Only Doc Seen

Strongly Recommends

Successful

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino was very nice, took a lot of time with us listening. Seemed very intelligent and knowledgeable. Gave us all our options... Understand that you won't see her every time you come in for visits (and there will be a lot of them). But that she is aware of what's going on and is monitoring everything.

I definitely felt like I was treated as an individual [at NYU Fertility]. I understand how some people think it can feel like a factory when you are getting monitored and during the numerous appointments...Understand that you won't see [Dr. Fino] every time you come in for visits (and there will be a lot of them)... Someone was always available to speak with on the phone whenever I had questions.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino was very nice, took a lot of time with us listening. Seemed very intelligent and knowledgeable. Gave us all our options.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Understand that you won't see her every time you come in for visits (and there will be a lot of them). But that she is aware of what's going on and is monitoring everything.

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

I definitely felt like I was treated as an individual. I understand how some people think it can feel like a factory when you are getting monitored and during the numerous appointments. But I would rather get in and out fast since I had to go some many times. Everyone was always nice and friendly and personable during my many many monitoring appointments. Dr. Fino was very nice and gentle and honest.

Describe your experience with your nurse at NYU Langone Fertility Center. (Assigned nurse: Christine)

Someone was always available to speak with on the phone whenever I had questions.

9

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

9

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2019, Unsuccessful

3

5

Age 36

3 IUI

Unexplained

European

Operations

1st of 2 Docs

1 IVF With Other Docs

Doesn't Recommend

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

The initial consultation with Dr. Fino was great and we left feeling optimistic about the next steps. Given that we received zero communication during the following three IUI's and the Dr wasn't present for any of the procedures...my wife was prescribed Clomid to assist in ovulating multiple eggs. In 2 of 3 cycles, the drug had no effect and only one egg was produced and in 1 of the cycles, two follicles developed

[NYU Langone Fertility Center is] a well-oiled machine, modern, clean, and efficient and seams to accommodate for many procedures every hour based on the number of people coming and going. The issue is, it feels more like a machine than an intimate clinic. However, for busy professionals who need to get in and out with minimal fuss, this might be the perfect option...Initial consultation plus scan $760. Each IUI round $1045

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

The initial consultation with Dr. Fino was great and we left feeling optimistic about the next steps. Given that we received zero communication during the following three IUI's and the Dr wasn't present for any of the procedures, we moved onto a new clinic with a more personal approach. NYU is clearing pushing patients through the system en-masse which may be perfectly fine for some individuals.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

Follow up and insist on speaking with the Dr. You are unlikely to hear from Dr. Fino if you simply wait to be contacted

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

We received one initial consultation from Dr. Fino. After undergoing 3 IUI's we received zero follow up's from the Dr. Since this was our first experience with fertility Dr's, we just assumed this was the norm. Trying to contact the Dr was impossible, as you are consistently blocked by the assisting staff.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

From memory, my wife was prescribed Clomid to assist in ovulating multiple eggs. In 2 of 3 cycles, the drug had no effect and only one egg was produced and in 1 of the cycles, two follicles developed. Had the Dr been monitoring the results, I assume another drug may have been prescribed to assist.

Describe your experience with NYU Langone Fertility Center.

It's a well-oiled machine, modern, clean, and efficient and seams to accommodate for many procedures every hour based on the number of people coming and going. The issue is, it feels more like a machine than an intimate clinic. However, for busy professionals who need to get in and out with minimal fuss, this might be the perfect option.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

Initial consultation plus scan $760. Each IUI round $1045

3

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

5

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2018 - 2020, Unknown Success

10

Age 43 - 45

2 IUI

1 IVF

Diminished Ovarian Reserve

Poor Egg Quality

Tubal Blockage

European

Income $100K - $199K

Only Doc Seen

Strongly Recommends

Success w/ Doc Too early to know

Review of

Elizabeth Fino NYU Langone Fertility Center

Dr. Fino spends enough time with a patient and had all my questions answered...I absolutely trust this doctor, I also know my chances due to my age and I think we are on the same page. I am exploring all of my options and open to everything she suggests. She also always listens to what I have to say or suggest as well....

the nurses army [at NYU Langone Fertility Center] is great, very experienced. well oiled machine. But the patient always must be proactive...Weakness - is always crowded...out of pocket: IUI medicated - around 5K. medication for IVF - around 5K, 15,5K cycle with PGD testing. All pre IVF tests and surgery (75-100k)...Dr. Fino spends enough time with a patient and had all my questions answered.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I absolutely trust this doctor, I also know my chances due to my age and I think we are on the same page. I am exploring all of my options and open to everything she suggests. She also always listens to what I have to say or suggest as well.

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

educate yourself as much as you can before hand in order to ask questions. It helps

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

Dr. Fino spends enough time with a patient and had all my questions answered.

Describe the protocols Elizabeth Fino used in your cycles at NYU Langone Fertility Center and their degree of success.

I always had max dosage due to DOR, my first cycle was cancelled and we did IUI instead, my second cycle was good (6 follicles, 6 eggs, 3 embryos)

Describe your experience with the nursing staff at NYU Langone Fertility Center.

the nurses army is great, very experienced. well oiled machine. But the patient always must be proactive

Describe your experience with NYU Langone Fertility Center.

this is the best clinic, if you have a health insurance which covers IVF - go there without doubts but do research your doctor and make sure you are comfortable with your choice. My friend recommended this clinic. Weakness - is always crowded but that also means they have a lot of experience

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

you have to come during monitoring hours and if you come early - you leave early.

Describe the costs associated with your care under Elizabeth Fino at NYU Langone Fertility Center.

out of pocket: IUI medicated - around 5K. medication for IVF - around 5K, 15,5K cycle with PGD testing. All pre IVF tests and surgery (75-100k) were covered by insurance, IUI and IVF were denied.

Describe Elizabeth Fino's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at NYU Langone Fertility Center.

single embryo with generic testing, frozen cycle

What specific things went wrong at NYU Langone Fertility Center?

Provided conflicting information

Describe the specific things that went wrong at NYU Langone Fertility Center.

was at the surgery, department but was solved when I called to clarify

10

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

10

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

2019, 5 Eggs Frozen

8

Age 40

1 Egg Freezing

Uterine Fibroids

Black or African-American

Income $100K - $199K

Architect

Only Doc Seen

Neutral

Unsuccessful

Review of

Elizabeth Fino NYU Langone Fertility Center

I would talk with dr Fino but someone else would perform the surgery. That left me feeling a bit concerned. She was very thorough and had me do several exams and screenings to ensure that I had optimal conditions for conception... it was very hard getting an appointment with Dr. Fino. sometimes I had a phone call scheduled and she called at an odd time or did not call.

[NYU was ]organized in terms of sending you to billing and taking blood. it was very hard getting an appointment with Dr. Fino. sometimes I had a phone call scheduled and she called at an odd time or did not call.... I had a few mix ups on scheduled appointments... No follow up, had to call several times to move to next stage in process... I would talk with dr Fino but someone else would perform the surgery.

How was your experience with Elizabeth Fino at NYU Langone Fertility Center?

I would talk with dr Fino but someone else would perform the surgery. That left me feeling a bit concerned. She was very thorough and had me do several exams and screenings to ensure that I had optimal conditions for conception

What's one piece of advice would you give a prospective patient of Elizabeth Fino at NYU Langone Fertility Center?

be patient

During treatment, were you treated like a number or a human with Elizabeth Fino at NYU Langone Fertility Center?

No follow up, had to call several times to move to next stage in process

Describe your experience with NYU Langone Fertility Center.

organized in terms of sending you to billing and taking blood. it was very hard getting an appointment with Dr. Fino. sometimes I had a phone call scheduled and she called at an odd time or did not call.

Describe your experience with your monitoring appointments at NYU Langone Fertility Center.

Well oiled machine

What specific things went wrong at NYU Langone Fertility Center?

Lost appointments
Failed to call with results
Provided conflicting information

Describe the specific things that went wrong at NYU Langone Fertility Center.

I had a few mix ups on scheduled appointments

8

Doctor

Elizabeth Fino

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

8

Clinic

NYU Langone Fertility Center

NY - 53rd Street

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Elizabeth Fino NYU Langone Fertility Center

Elizabeth Fino

NYU Langone Fertility Center

Education

How Doctor Communicates

NYU Langone Fertility Center
Rated 8.7

22 patient reviews

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Elizabeth Fino

NYU Langone Fertility Center

Education

How Doctor Communicates

NYU Langone Fertility CenterRated 8.7Strongly recommend: 72%Neutral: 15%Don't recommend: 12%8.7

22 patient reviews

Learn from top medical experts

NYU Langone Fertility Center
Rated 8.7