Ellen Goldstein

Kaiser Permanente SoCal

Available Lines of Communication

Nurse available by emailDoctor available by direct lineNot available by cell phone
Medical SchoolMount Sinai School of Medicine
ResidencyDartmouth-Hitchcock Medical Center
FellowshipUCLA and Cedars-Sinai Medical Centers
Los Angeles- Sunset
4867 W Sunset Blvd.
Los Angeles, , CA 90027
323-783-4011
West Hollywood
9201 West Sunset Blvd
West Hollywood, CA 90069
(310) 550-1951
On a scale from 0-10, how likely are you to recommend Ellen Goldstein to a friend?
Strongly recommend: 50%Don't recommend: 50%4.5
2 assessments
  • 50% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 50% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Kaiser Permanente SoCal to a friend?
Strongly recommend: 48%Neutral: 29%Don't recommend: 23%7.6
29 assessments
  • 48% Strongly recommend (9-10)
  • 29% Neutral (7-8)
  • 23% Don't recommend (0-6)
2 assessments
0
Age
30
Treated
2018
Success with this Doc
No
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
0
Dr. Goldstein is an RE that whispers the word “intercourse.” She made me feel like IUI would solve all or problems.... I did three of my six unmedicated, and then heard from Dr. Goldstein that if she had realized it was my third that she would have recommended medication.... She never knew what was happening or who I was when I came in the clinic if I was not assigned to see her that day.... The dosage of clomid did nothing for me but thin my lining.
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Age
30
Treated
2018
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
0
How was your experience with Ellen Goldstein at Kaiser Permanente SoCal?
Dr. Goldstein is an RE that whispers the word “intercourse.” She made me feel like IUI would solve all or problems. But she also didn’t pay attention to where we were at in our allotment of partially covered IUIs. I feel like I wasted time and wasn’t given all the information I needed to make wise decisions. I almost never saw her directly or got to speak with her directly until I refused to speak to anyone but her. She was kind at that point and called me saying she didn’t realize that I felt communication was lacking. And after that cycle failed, I never heard from her again. Despite having one more IUI I could try. I will skip that because I would do anything not to go back. I know she has her own clinic outside of what my insurance covers, but I would never choose her as a physician.
What's one piece of advice would you give a prospective patient of Ellen Goldstein at Kaiser Permanente SoCal?
First, ask for someone else. Second, if you must see her, make sure she communicates all the details. That she explains medications, side effects, what you can expect. Find out how involved she will be and request that you see her. Be your own advocate.
During treatment, were you treated like a number or a human with Ellen Goldstein at Kaiser Permanente SoCal?
The kaiser facility makes every patient just a number. You are constantly being shuffled between doctors and there is almost no communication with the doctor in charge of your care.
Describe the protocols Ellen Goldstein used in your cycles at Kaiser Permanente SoCal and their degree of success.
I don’t think there was a strategy. I think I was always an after thought. They allowed me to start off with unmedicated cycles, but didn’t pay attention to how many had been done that way. I did three of my six unmedicated, and then heard from Dr. Goldstein that if she had realized it was my third that she would have recommended medication. So, I feel like that one was a waste. She never knew what was happening or who I was when I came in the clinic if I was not assigned to see her that day. The dosage of clomid did nothing for me but thin my lining. I was then moved to menopur injections which also didn’t seem to have much of an effect. I never knew what was to be expected. How many visits I might have, etc. I truly felt there was no protocol for me specifically.
Describe your experience with the nursing staff.
I never saw the same nurse twice. For the most part they were just neutral. In and out and done. I did have one specific nurse at my very first appointment tell me that I just shouldn’t stress and I would probably get pregnant. This was after handing me a packet that had things you could ask family to do for you which included letting them know that telling you not to stress was not helpful.
Describe your experience with Kaiser Permanente SoCal.
You are just a number. No one knows or remembers you. They don’t know where you are at in your infertility journey, and they don’t seem to care. They don’t respect your time and even try to cancel appointments day of. You will almost never speak to the same person twice. Every appointment feels like you are starting over and having to explain yourself again and again.
Describe the costs associated with your care under Ellen Goldstein at Kaiser Permanente SoCal.
My insurance covered 50% of my care. Every visit just to the office was about $150. The last IUI with injectables cost about $3,000 all together.
Describe Ellen Goldstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente SoCal.
No IVF with her.
What specific things went wrong at Kaiser Permanente SoCal?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Ellen Goldstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Kaiser Permanente SoCal
Los Angeles- Sunset
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Uterine Fibroids
9
Dr. Goldstein takes the time to fully explain risks, process and outcomes. She is very empathetic, and sympathetic to my needs as a woman, and my uneasiness with medical procedures. She is also very good about following up and checking in with me, on a fertility level and a personal level....She took the time to walk us through the benefits of freezing our embryos to do a natural cycle transfer. And she personally calls to check in when needed.
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Age
35 - 36
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Uterine Fibroids
9
How was your experience with Ellen Goldstein at Reproductive Fertility Center?
I have had a generally good experience overall. Even with all the stresses with the ups and downs of IVF, Dr. Goldstein has done a good job keeping our expectations real and stress to a manageable level. My egg retrieval went smoothly, and we had a successful transfer. She took the time to walk us through the benefits of freezing our embryos to do a natural cycle transfer. And she personally calls to check in when needed.
What's one piece of advice would you give a prospective patient of Ellen Goldstein at Reproductive Fertility Center?
Just be patient and try to keep stress to a minium
During treatment, were you treated like a number or a human with Ellen Goldstein at Reproductive Fertility Center?
Dr. Goldstein takes the time to fully explain risks, process and outcomes. She is very empathetic, and sympathetic to my needs as a woman, and my uneasiness with medical procedures. She is also very good about following up and checking in with me, on a fertility level and a personal level.
Describe the protocols Ellen Goldstein used in your cycles at Reproductive Fertility Center and their degree of success.
A discussion of doing a frozen transfer vs a fresh transfer, of which we chose a frozen transfer. Dr. Goldstein wanted to be careful to avoid hyperstimulated ovaries. We froze 10 embryos, then did a transfer a month later during a natural cycle using a ovalution kit. She walked us through the process, and we liked how most of the IVF drugs would be out of my system for the transfer.
Describe your experience with the nursing staff.
We had to change nurses a half way through our first IVF cycle because we were getting poor communication with the nurse. Once we were given a new nurse we had better communication and things went more smoothly. The nurses were attentive and good at taking labs. Phone calls and email follow-ups were a little delayed at some points in the process.
Describe your experience with Reproductive Fertility Center.
The clinic had flexible hours and were able to accommodate our schedule and work needs. The have a clean facility. The staff is generally friendly and kind. Some of the clinic paperwork was hard to follow and not filed correctly so we had to fill it out again- so just be diligent while going through the consents, bills, etc. Some of the wait times were long during the early morning appointments, but for the most part the clinic is efficient.
Describe the costs associated with your care under Ellen Goldstein at Reproductive Fertility Center.
Our fees and costs were itemized: Doctor fees, medications, labs fees, egg retrieval, embryo creation, freezing, hatching, transfer
Describe Ellen Goldstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Fertility Center.
Dr. Goldstein has a strong preference for single embryo transfers given my age (35) and desire for one child. She said we can talk about 2 embryo transfers if we have trouble with implantation or carrying, at a later date if we choose.
What specific things went wrong at Reproductive Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Lost results
9
Doctor
Ellen Goldstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Fertility Center
West Hollywood
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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