Rated 8
Strongly recommend: 54%Neutral: 31%Don't recommend: 16%8
54% strongly recommend
12 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.7
5.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Loyola U.
Residency
Med Col of Wisconsin
Fellowship
Emory

How Doctor Communicates

nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Ellen Hayes works at

Vios Fertility Institute
Rated 9
Strongly recommend: 80%Neutral: 12%Don't recommend: 7%9

At 2 offices

Milwaukee
2500 N Mayfair Rd
Wauwatosa, WI 53226
262.518.7448
Johnson Creek (closed)
540 Village Walk Ln
Johnson Creek, WI 53038
866.258.8467
Explore Clinic

12 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
10
10
Age 31 - 32
2 IUI
Diminished Ovarian Reserve
Unexplained
Other
Income $0 - $49K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
she [Dr. Hayes] has taken copious amounts of time to make sure I have a knowledgeable understanding of the process. She has answered any/all my questions in a timely manner and took the time to speak with me regarding my experience with infertility background...Dr. Hayes says it is in their practice to perform a single embryo transfer...Dr. Hayes was and is very respectful and has a wonderful team under her that has gone above and beyond expectations to make sure my specific 'needs' have been met
The staff [at Vios Fertility Institute] has been wonderful on explaining the process and have well-rounded material to educate patients on what to expect during fertility treatment. However, I was never once informed on the expected costs of the medicine that comes along with this...The nursing staff has been wonderful to work with. They have always answered any/all my questions in a timely manner...
How was your experience with Ellen Hayes at Vios Fertility Institute?
I have met with Dr. Hayes just twice now via virtual visits and she has taken copious amounts of time to make sure I have a knowledgeable understanding of the process. She has answered any/all my questions in a timely manner and took the time to speak with me regarding my experience with infertility background.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
The costs of infertility treatment is remarkable. I would highly encourage anyone and everyone to speak with their insurance company directly to seek out any possible infertility coverage and do their research beforehand. Being blind-sided by the unforgiving costs of infertility is just as, if not more, stressful than going through fertility treatment.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
Dr. Hayes was and is very respectful and has a wonderful team under her that has gone above and beyond expectations to make sure my specific 'needs' have been met
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
I am just beginning treatment with Dr. Hayes. I was to start in January but was blind-sided by the costs of the medicine. The only treatment I have started is birth control. This is to be taken for 21 days and then we hope to begin the injection treatment phase.
Describe your experience with the nursing staff at Vios Fertility Institute.
The nursing staff has been wonderful to work with. They have always answered any/all my questions in a timely manner.
Describe your experience with Vios Fertility Institute.
From personal experience, I believe this clinic should practice being more up front with costs of fertility treatment. The staff has been wonderful on explaining the process and have well-rounded material to educate patients on what to expect during fertility treatment. However, I was never once informed on the expected costs of the medicine that comes along with this.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
The costs with infertility treatment is unforgiving. Perhaps one day, insurance will cover most of the treatment, affordable financing will be readily available to anyone seeking fertility treatment.
Describe Ellen Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Hayes says it is in their practice to perform a single embryo transfer. We did inquire about a multiple embryo transfer and will ask again once we are there.
10
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, Unknown Success
10
10
Age 30 - 32
IUI
5 IVF
Anovulation
PCOS
Poor Egg Quality
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hayes is always upfront in a delicate way. We have had some bad news on our journey to parenthood and Dr. Hayes has always been able to be realistic with us and also give us some hope by trying new protocols and using new technology for each cycle. She was open when I brought up things I wanted to try and always gave us the option to try it if we wanted...
Vios Milwaukee is a beautiful office in an accessible location. They use the most up to date technology. Since there are multiple locations in different states, the doctors are able to meet and discuss the hard cases and new techniques. The only con is you have to travel down to the Chicago location for any surgery type procedures...They [nurses] are all very compassionate and respond to my portal messages in a timely matter...
How was your experience with Ellen Hayes at Vios Fertility Institute?
Dr. Hayes is always upfront in a delicate way. We have had some bad news on our journey to parenthood and Dr. Hayes has always been able to be realistic with us and also give us some hope by trying new protocols and using new technology for each cycle. She was open when I brought up things I wanted to try and always gave us the option to try it if we wanted.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
She knows what she is talking about. She does a lot of research and meets with other Vios doctors often to discuss certain cases. She leaves no stone unturned. She wants us to get pregnant just as much as we do. She is invested in our success.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
I feel like Dr. Hayes cares about me and my husband on personal level. She is always looking into new treatments and techniques to help us achieve a pregnancy. I have PCOS and poor egg quality, so getting viable embryos for us is difficult and she hasn't given up on us.
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
As I mentioned, I have PCOS and poor egg quality, so we have tried many different treatments and protocols. -Duostim (luteal phase stimulation), Vios recently started doing duostim and have had some early success. We got more eggs, better fertilization, but similar embryo results (2). -IVM (in-vitro maturation), a newer technique used to mature immature eggs outside of the body (these eggs would normally be discarded). We had 7 immature eggs, 6 were matured with IVM, 6 were successfully fertilized (great results for us), but sadly none of the 6 made it to blast (2 were close). -Violet/Magenta (egg quality test), this is also new technology that evaluates egg quality by using photos, we confirmed that my egg quality was poor using this. -RPL Panel (recurrent pregnancy loss), we did this test after my second transfer and I tested negative for everything. -We've done other testing as well. Dr. Hayes really leaves no stone unturned.
Describe your experience with your nurse at Vios Fertility Institute. (Assigned nurse: Lindsay)
The nurses at Vios are great. Lindsay is typically the nurse that works with me, but I have also worked with Kelsey and Molly. They are all very compassionate and respond to my portal messages in a timely matter.
Describe your experience with Vios Fertility Institute.
Vios Milwaukee is a beautiful office in an accessible location. They use the most up to date technology. Since there are multiple locations in different states, the doctors are able to meet and discuss the hard cases and new techniques. The only con is you have to travel down to the Chicago location for any surgery type procedures.
Describe your experience with your monitoring appointments at Vios Fertility Institute.
I was typically always able to schedule monitor appointments early in the morning before work.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
$16,000-$20,000 per IVF cycle with meds and additional testing. Our insurance only covered some of the diagnostics. I believe the IUI was $1,500 plus meds.
Describe Ellen Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Vios Fertility Institute.
Dr. Hayes typically recommends transferring one embryo if it is PGT normal. We transferred one PGT normal embryo with our first transfer and it did not implant. She did allow me to transfer 2 embryos with our second transfer after listening to my reasoning. We transferred a PGT normal embryo with an undetermined embryo for our second transfer, one implanted, but was a blighted ovum and resulted in a miscarriage.
10
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
8
10
Age 31
European
Income $50K - $99K
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Ellen Hayes was nice when I saw her Gentle during the ultrasound. Stopped when I needed to for a break, etc. Explained results, but some results took a year for me to realize the correct results...You only get one consult the rest of your questions will be answered by a secretary primarily or a secretary asking a nurse...
Strengths [of Vios Fertility Institute] are cost, openess to who they treat, etc. Other benefits are the information on their website such as fertility grants and funding. Other benefits are the vitamins and prenatals they offer on their store...They offered various packages for treatments, willing to customize packages based on needs...[nurses were] Gentle when drawing blood. Knowledgable. Talked through sectaries rather then directly.
How was your experience with Ellen Hayes at Vios Fertility Institute?
Ellen Hayes was nice when I saw her Gentle during the ultrasound. Stopped when I needed to for a break, etc. Explained results, but some results took a year for me to realize the correct results. Nurses did not answer questions directly, relayed information to a secretary. Primarily worked with Dr. Hayes and secretaries and financial navigator.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
Write down questions before the consultation and ask them during the visit. You only get one consult the rest of your questions will be answered by a secretary primarily or a secretary asking a nurse.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
I felt like a human because they answered all my questions. The reason I gave a four out five was because after asking lots of questions they started to want to communicate less, preferring to give their time to patients who were undergoing treatment.
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
Treatment strategies were going to wait to see what we should do. Possibly IVF or timed intercourse.
Describe your experience with the nursing staff at Vios Fertility Institute.
Gentle when drawing blood. Knowledgable. Talked through sectaries rather then directly.
Describe your experience with Vios Fertility Institute.
Strengths are cost, openess to who they treat, etc. Other benefits are the information on their website such as fertility grants and funding. Other benefits are the vitamins and prenatals they offer on their store.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
They offered various packages for treatments, willing to customize packages based on needs. Willing to put in a five thousand dollar down payment to lock in costs for the next year, which would go towards treatment cost. Very upfront about costs and very understanding about plans to be able to afford treatment.
8
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
9
9
Age 38 - 39
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Other
Strongly Recommends
Strongly Recommends
Unsuccessful
Going through this experience was so difficult. Dr Hayes made it palatable. She gave us the information and guidance we asked for after each failed cycle. She showed us care and concern as we grieved, but gave us hope for another try. I felt comfortable in her care and was able to reach out to her or the clinic with any concerns along the way...Medications used for IVF: Gonal F 450 IU Menopur 225 IU Omnitrope 25 units Dexamethasone 1mg daily Ganirelix- tbd
Monitoring appointments [at Vios Fertility Institute] we easy and quick. I worked close to the clinic so I would schedule them around the same time every time. They took around 15-20 minutes and I was out the door. They always accommodated me and my schedule....Weakness: must travel to Chicago for long procedures, some communication mix ups from time to time...
How was your experience with Ellen Hayes at Vios Fertility Institute?
Going through this experience was so difficult. Dr Hayes made it palatable. She gave us the information and guidance we asked for after each failed cycle. She showed us care and concern as we grieved, but gave us hope for another try. I felt comfortable in her care and was able to reach out to her or the clinic with any concerns along the way.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
Dr Hayes has a calm energy about her that makes you feel confident in her care, but also makes you feel the true compassion of a caring RE
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
Dr Hayes was extremely kind, intelligent and made us feel comfortable always. She gave me what I asked of her....an honest and direct approach. But she always added a twist of positivity with is!
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
Medications used for IVF: Gonal F 450 IU Menopur 225 IU Omnitrope 25 units Dexamethasone 1mg daily Ganirelix- tbd
Describe your experience with the nursing staff at Vios Fertility Institute.
Realizing you have fertility issues is a blow. But the ladies at Vios made me feel comfortable and cared for. Having gone through 3 rounds of IVF, I felt extra comfortable with them all and grew quite fond of them and my time there!
Describe your experience with Vios Fertility Institute.
Strengths: Kind, caring staff! Beautiful office! Educated doctors! Weakness: must travel to Chicago for long procedures, some communication mix ups from time to time. Our overall experience at Vios was a good one, although we are still praying for a baby. We went through 3 rounds of IVF without making a viable embryo. Although we did not achieve the results we hoped for, I would not discourage someone from pursuing their treatment here. Everyone’s journey is different and we are still hopeful one day we will be blessed with a child!
Describe your experience with your monitoring appointments at Vios Fertility Institute.
Monitoring appointments we easy and quick. I worked close to the clinic so I would schedule them around the same time every time. They took around 15-20 minutes and I was out the door. They always accommodated me and my schedule.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
We were quoted around $25k all in with medications, visits, and procedures. This was per round. There were a lot of variables ie: pgt testing etc...
9
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
10
10
Age 31
2 IUI
1 IVF
Other
Income $100K - $199K
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Ellen Hayes] did not questions us, but let me ask everything single question I had, and she did not cut our consult short. She recommended genetic screening, which I had asked for for with other doctors but they refused. She was very thorough on what needed to be done...she was extremely thorough on her thoughts and concerns about my past treatment. She knew what needed to be done and she wanted to get started right away.
[Vios Fertility Institute - Milwaukee] uses a patient portal for all communication. they are very quick with responding and are thorough with their answers. they are also available by phone if you need to speak to them right away. GREAT STAFF...They are very compassionate and there to answer any questions you have. VIOS listens and is there for you every step of the way. They are GREAT communicators and very thorough when explaining something.
How was your experience with Ellen Hayes at Vios Fertility Institute?
Dr. Ellen Hayes is my third RE, but my fourth fertility doctor. I am at a point where I just want answers and do not want the run around anymore. When we met with Dr. Hayes in March, she was extremely thorough on her thoughts and concerns about my past treatment. She knew what needed to be done and she wanted to get started right away. She was compassionate and understanding of our hesitations. She answered all the questions I had and was not pushy.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
Be specific with your questions- she will answer them thoroughly.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
My husband and I have been struggling with infertility for 2.5 years. I have had 3 chemical pregnancies and 1 MMC at 9 weeks. We have had multiples failed medicated cycles (resulting in two chemical pregnancies and my MMC), 2 failed IUIs, and a failed IVF round resulting in one of my chemicals. At first, I saw a fertility specialist where I had my IUIs, then after those failed, I saw a Reproductive Endocrinologist who performed my IVF round. During my IVF treatment, I did not feel like I was treated like a person, so I moved onto another RE within that clinic. I worked with him for 1 year and we still had no answers. I came across Dr. Hayes and read outstanding reviews about VIOS and Dr. Hayes. My husband I met with her and felt an instant connection. We went over my history and she had all the answers. She did not questions us, but let me ask everything single question I had, and she did not cut our consult short. She recommended genetic screening, which I had asked for for with other doctors but they refused. She was very thorough on what needed to be done. She wondered why certain repeat labs and procedures were not done to make sure an infection was definitely gone, and she knew what protocol needed to be done if and when we were going to do IVF again. Dr. Hayes was amazing. I wish I knew of VIOS before I started this journey. I would recommend them to anyone!
Describe your experience with the nursing staff at Vios Fertility Institute.
VIOS uses a patient portal for all communication. they are very quick with responding and are thorough with their answers. they are also available by phone if you need to speak to them right away. GREAT STAFF! exactly what we have been looking for
Describe your experience with Vios Fertility Institute.
VIOS is excellent! They are very compassionate and there to answer any questions you have. VIOS listens and is there for you every step of the way. They are GREAT communicators and very thorough when explaining something.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
Consult was $300 Vitamins were $90
10
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
6
7
Age 32
4 IUI
2 IVF
Poor Egg Quality
European
Black or African-American
Income $0 - $49K
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Ellen Hayes was very descriptive about what she wanted to do and achieve. But she also made it sound like certain things worked for other patients so it should work for me. I felt to compared to everyone else. She did however confirm my suspicions that my egg quality was not the greatest...The embryos that did make it to day 5 were not graded the best so they would not transfer them even though i wanted to.
They [Aurora - West Allis] do everything in the clinic and it is welcoming. They should have more weekend hours for when someones cycle starts on the weekend or a Friday. Otherwise they are closed on the weekend....The costs were pretty standard. The one thing i liked was that they offered a payment plan for those who were paying out of pocket ...It just seemed like I was being treated like every other patient. when everyone has different circumstances and outcomes.
How was your experience with Ellen Hayes at Aurora Fertility Services?
Ellen Hayes was very descriptive about what she wanted to do and achieve. But she also made it sound like certain things worked for other patients so it should work for me. I felt to compared to everyone else. She did however confirm my suspicions that my egg quality was not the greatest.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Make sure that you are taking the right dose of medications for your cycle. Make sure she understands your worries.
During treatment, were you treated like a number or a human with Ellen Hayes at Aurora Fertility Services?
It just seemed like I was being treated like every other patient. when everyone has different circumstances and outcomes.
Describe the protocols Ellen Hayes used in your cycles at Aurora Fertility Services and their degree of success.
I don't remember the exact protocol but i was on 450iu of Gonal-g and 150 of Menopur. I was also on Omnitrope and triggered with HCG. The results were still poor egg quality even though on Omnitrope. The embryos that did make it to day 5 were not graded the best so they would not transfer them even though i wanted to.
Describe your experience with your nurse at Aurora Fertility Services.
They were very good at calling back in a timely manner. But they sometimes got their info confused with a cancelled cycle and which doctor changed things.
Describe your experience with Aurora Fertility Services.
They do everything in the clinic and it is welcoming. They should have more weekend hours for when someones cycle starts on the weekend or a Friday. Otherwise they are closed on the weekend.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
The costs were pretty standard. The one thing i liked was that they offered a payment plan for those who were paying out of pocket .
Describe Ellen Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aurora Fertility Services.
I did not transfer any but she aimed more towards a single transfer to help with the risk of multiples.
What specific things went wrong at Aurora Fertility Services?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Aurora Fertility Services.
I had conflicting information about medication dosages due to the fact that they misplaced the notes the doctor gave them or looked at the wrong paper from a different cycle that was cancelled.
6
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Aurora Fertility Services
West Allis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
0
0
Age 39
IUI
1 IVF
Donor Sperm
Uterine Fibroids
European
Income $200K - $499K
Professor
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Hayes] was impersonal, lacked compassion, inaccessible, exaggerated success rates, and was inflexible when I wanted to alter my care base on initial outcomes and response to medication. She is the worst doctor I've ever worked with...She wasn't familiar with the different stages of my care. If I ever wanted her imvolved in my care, I had to pay a special fee of over $100... The protocol is not individualized or altered based on your unique response to meds.
Curt and disorganized, but they [nurses] run the show. I was assigned a coordinator,but I only talked with her a few times. I mostly interacted with a random team of nurses - none of whom seemed to like her job. They were so incredibley rude and unhappy....Can't think of one single positive thing associated with this clinic. Working with them was a nightmare and an experience I'll regret for years to come....
How was your experience with Ellen Hayes at CCRM Minneapolis?
She was impersonal, lacked compassion, inaccessible, exaggerated success rates, and was inflexible when I wanted to alter my care base on initial outcomes and response to medication. She is the worst doctor I've ever worked with.
What's one piece of advice would you give a prospective patient of Ellen Hayes at CCRM Minneapolis?
Don't waste your time or money.
During treatment, were you treated like a number or a human with Ellen Hayes at CCRM Minneapolis?
She wasn't familiar with the different stages of my care. If I ever wanted her imvolved in my care, I had to pay a special fee of over $100
Describe the protocols Ellen Hayes used in your cycles at CCRM Minneapolis and their degree of success.
CCRM puts you on a standard protocol depending on your labs. The protocol is not individualized or altered based on your unique response to meds.
Describe your experience with the nursing staff at CCRM Minneapolis.
Curt and disorganized, but they run the show. I was assigned a coordinator,but I only talked with her a few times. I mostly interacted with a random team of nurses - none of whom seemed to like her job. They were so incredibley rude and unhappy.
Describe your experience with CCRM Minneapolis.
Worst. Experience. Ever. Can't think of one single positive thing associated with this clinic. Working with them was a nightmare and an experience I'll regret for years to come. I think my doctor ended up getting fired or quitting. She was there less than a year.
Describe the costs associated with your care under Ellen Hayes at CCRM Minneapolis.
Slightly more expensive than other MN clinics. Tried to "sell" certain things that once you agreed to them, you weren't allowed to cancel (genetic testing)
Describe Ellen Hayes's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Minneapolis.
CCRM will not do multiple embryo transfers.
What specific things went wrong at CCRM Minneapolis?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
0
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CCRM Minneapolis
Edina
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
9
Age 32 - 33
3 IUI
Unexplained
European
Income $50K - $99K
Engineer
2nd of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Ellen Hayes] made us feel comfortable. She listened to us and heard our experience with infertility. She showed authentic care when other doctor had treated us like a number, did not listen to what we were feeling and experiencing...Hayes was our second doctor. She took the extra time and to explain the processing what we were experience and can expect. She has made us feel cared for.
[The nursing staff at Vios Fertility Cinic was] Kind and efficient. They greeted us warmly and walked us through our appointments and care. Answered questions and were knowledgeable...The clinic is newer, clean and comfortable feeling. It’s a little odd that it is connected to a mall but that is only first impression...$1200 per IUI. Testing and baselines about $2000
How was your experience with Ellen Hayes at Vios Fertility Institute?
She made us feel comfortable. She listened to us and heard our experience with infertility. She showed authentic care when other doctor had treated us like a number, did not listen to what we were feeling and experiencing.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
Ask questions and speak your mind. Be fully transparent in order to set yourself up for the best treatment possible.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
Hayes was our second doctor. She took the extra time and to explain the processing what we were experience and can expect. She has made us feel cared for.
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
I was told to minimize caffeine and alcohol. I cut both out completely and started regular exercise and good diet. Also took vitamins and supplements to promote best overall sperm condition
Describe your experience with the nursing staff at Vios Fertility Institute.
Kind and efficient. They greeted us warmly and walked us through our appointments and care. Answered questions and were knowledgeable.
Describe your experience with Vios Fertility Institute.
The clinic is newer, clean and comfortable feeling. It’s a little odd that it is connected to a mall but that is only first impression. It is in the offices of the mall and is actually similar to a doctors office setting.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
$1200 per IUI. Testing and baselines about $2000
8
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Vios Fertility Institute
Milwaukee
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015 - 2016, Unknown Success
8
9
Age 28 - 29
2 IUI
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hayes [at Aurora - West Allis] has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered....The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable. About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
Dr. Hayes [at Aurora - West Allis] has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered....The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable. About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
How was your experience with Ellen Hayes at Aurora Fertility Services?
Dr. Hayes has been very kind, straightforward, and understanding. She is knowledgeable and makes sure that all questions are answered.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Be pro-active. If something doesn't seem or feel right, speak up.
Describe your experience with the nursing staff at Aurora Fertility Services.
The nursing staff at Dr. Hayes office is amazing. All the ladies there are so kind, friendly and approachable.
Describe your experience with Aurora Fertility Services.
Clean, organized and not crowded.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
About $1,300 for an IUI. Includes ultrasounds and washing the semen. Does not include the price for medication. Fermara- $13.00 and Trigger Shot and Progesterone: $130.00
8
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
Aurora Fertility Services
West Allis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2016, Successful
8
10
Age 25 - 27
3 IUI
1 IVF
Donor Sperm
Male Factor
European
Income $50K - $99K
1st of 2 Docs
Neutral
Strongly Recommends
Successful
She [Dr Hayes] is kind and her staff know you, and show empathy during every interaction....She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it....[The nurses at Aurora] They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
She [Dr Hayes] is kind and her staff know you, and show empathy during every interaction....She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it....[The nurses at Aurora] They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
How was your experience with Ellen Hayes at Aurora Fertility Services?
She is not overly talkative but is kind and gives all details necessary. She has a way of explaining in detail what you need to know, but not over doing it.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Come to every appointment with your list of questions and they will get answered.
During treatment, were you treated like a number or a human with Ellen Hayes at Aurora Fertility Services?
She is kind and her staff know you, and show empathy during every interaction.
Describe your experience with the nursing staff at Aurora Fertility Services.
They make this clinic what it is. They are knowledgable, kind, compassionate, detailed and available and timely. I cannot say enough about them! They have held me while in tears!
8
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aurora Fertility Services
West Allis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012, Unsuccessful
2
2
Age 31
4 IUI
1 IVF
Other
European
Income $50K - $99K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Hayes] seemed too busy to help. Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
[Dr. Hayes] seemed too busy to help. Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
How was your experience with Ellen Hayes at Aurora Fertility Services?
Seemed too busy to help. Didn't explain that she found endometriosis.
What's one piece of advice would you give a prospective patient of Ellen Hayes at Aurora Fertility Services?
Ask for copies of your files. She at forget to tell you something important
Describe the protocols Ellen Hayes used in your cycles at Aurora Fertility Services and their degree of success.
50 chlomid for cycle 1 100 of chlomid with iui cycle 2 75iu follistim with trigger and iui cycle 3 Same cycle 4,5.
Describe the costs associated with your care under Ellen Hayes at Aurora Fertility Services.
I've not heard of more expensive than this $5000 for iui
What specific things went wrong at Aurora Fertility Services?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aurora Fertility Services.
Was not told endometriosis was found. Was told MTHFR mutation "isn't an issue" despite a family history of miscarriages and studies that show otherwise.
2
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
Aurora Fertility Services
West Allis
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
1
Age 32 - 33
1 IUI
Unexplained
European
Income $50K - $99K
1st of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
I liked her [Dr. Ellen Hayes] as a doctor, but the clinic was wrong for me. I cried a lot in when I was undergoing treatment and she was understanding, but they didn't want to do the treatments I wanted...very warm and compassionate, she's the reason I eventually got diagnosed with Endo...I would only recommend her if she left the clinic.
The clinic [VIOS Fertility Institute] is out to make money, you are a paycheck end of story, it's very plush but I felt like they preyed on desperate people. I wouldn't recommend them. They also sorta falsely represented their location in Johnson Creek...They [nursing staff] were unmemorable... it was expensive almost twice other clinics...I would only recommend her [Dr. Hayes] if she left the clinic.
How was your experience with Ellen Hayes at Vios Fertility Institute?
I liked her as a doctor, but the clinic was wrong for me. I cried a lot in when I was undergoing treatment and she was understanding, but they didn't want to do the treatments I wanted, which was ovulation drugs, and it was expensive almost twice other clinics
What's one piece of advice would you give a prospective patient of Ellen Hayes at Vios Fertility Institute?
I would only recommend her if she left the clinic.
During treatment, were you treated like a number or a human with Ellen Hayes at Vios Fertility Institute?
She's very warm and compassionate, she's the reason I eventually got diagnosed with Endo, but you feel like you are a paycheck for the clinic
Describe the protocols Ellen Hayes used in your cycles at Vios Fertility Institute and their degree of success.
IUI with letrazole, two rounds of Letrazole with timed intercourse.
Describe your experience with the nursing staff at Vios Fertility Institute.
They were unmemorable.
Describe your experience with Vios Fertility Institute.
The clinic is out to make money, you are a paycheck end of story, it's very plush but I felt like they preyed on desperate people. I wouldn't recommend them. They also sorta falsely represented their location in Johnson Creek.
Describe the costs associated with your care under Ellen Hayes at Vios Fertility Institute.
$1500 for IUI $350 for one ultrasound and timed intercourse.
7
Doctor
Ellen Hayes
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Vios Fertility Institute
Johnson Creek (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources