Rated 7.4
Strongly recommend: 59%Neutral: 8%Don't recommend: 32%7.4
59% strongly recommend
13 reviews
Humanity
8.4
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.2
8.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.4
8.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.9
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Case Western Reserve U
Residency
U of Alabama
Fellowship
U of NC

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Emily Evans-Hoeker works in 1 office at

Shady Grove Fertility Richmond
Rated 7.8
Strongly recommend: 55%Neutral: 21%Don't recommend: 24%7.8

Explore Clinic
Roanoke
1231 S. Jefferson St
Roanoke, VA 24016

13 patient reviews

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 32 - 33
2 Fertility Medications
Recurrent Pregnancy Loss
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I think that she [Dr. Evans-Hoeker] is very knowledgeable in the field of reoccurring pregnancy loss. She made me feel that I was not alone and that it is very common. She made me feel like it wasn’t my fault which was huge for me. She has awesome bedside manner and she is easy to talk to...Initially there was many different types of bloodwork that she ran. They all came back normal for my husband and I
They [Carilion Clinic nursing staff] are all so supportive and uplifting when you are there for a visit...I was told if we chose IVF, due to my age (33), there would only be 1 embryo transferred which was a little disappointing...The only piece of advice that I could give someone would be to brush up on your fertility journey before your initial consultation. There are LOTS of questions and dates that are involved.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I think that she is very knowledgeable in the field of reoccurring pregnancy loss. She made me feel that I was not alone and that it is very common. She made me feel like it wasn’t my fault which was huge for me. She has awesome bedside manner and she is easy to talk to.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
The only piece of advice that I could give someone would be to brush up on your fertility journey before your initial consultation. There are LOTS of questions and dates that are involved.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I received personal messages of encouragement and she always answered messages timely.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
Initially there was many different types of bloodwork that she ran. They all came back normal for my husband and I. I did an HSG that came back normal as well. I was diagnosed with unexplained reoccurring pregnancy loss. I did a medicated cycle with trigger shot and progesterone. Cycle failed. I could not do another cycle due to COVID restrictions.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They are all so supportive and uplifting when you are there for a visit.
Describe your experience with Shady Grove Fertility Richmond.
I like how small my clinic is. I feel like I will get better care there vs. a larger clinic with more patients. I cannot think of any weaknesses at this time. We have been very happy with this clinic.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Since we have only done 1 medicated cycle in this clinic so far, our cost has not been high. However, after the COVID restrictions are lifted I imagine our cost will significantly increase.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
I was told if we chose IVF, due to my age (33), there would only be 1 embryo transferred which was a little disappointing.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 31 - 33
5 IUI
Male Factor
Unexplained
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evans-Hoeker] makes me feel like I have value, that I am not broken. I can feel her passion for her job and truest wants us to be successful. She explains everything in a way that’s easy to understand and answers all of my silly little questions...We then completed 3 IUIs. During that time she noticed my husband’s sperm count was not great, and she referred us to a fertility urologist. From there we learned he had a varicocele and he had surgery after that.
The clinic [Carilion Clinic] seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine...They [nurses] have the friendliest faces and are always so sweet and cheerful...the nursing staff makes it clear they care for us.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She makes me feel like I have value, that I am not broken. I can feel her passion for her job and truest wants us to be successful. She explains everything in a way that’s easy to understand and answers all of my silly little questions.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Go in with an open mind and don’t be afraid to ask any questions. She is very honest with her answers but only because she wants wants best for her patients.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker is very caring and and genuine. We had an ectopic pregnancy and she made me feel very comfortable and was very honest with us that it was not our fault and she acknowledged we had lost a baby. She had her own struggles to conceive her children and I think that has made her even more understanding of our circumstances.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We used Clomid the very first cycle but I overstimulated so we cancelled. She adjusted my medication and put me on Letrozole. We then completed 3 IUIs. During that time she noticed my husband’s sperm count was not great, and she referred us to a fertility urologist. From there we learned he had a varicocele and he had surgery after that. By a miracle we got pregnant before we were told we would see a difference in my husband’s sperm, but our pregnancy was ectopic. Dr. Evans-Hoeker was very honest and direct with us about our options. She explained we could use methotrexate or go right for surgery, but she recommended the medication first as my turn had not ruptured at that time. Unfortunately though it did rupture a day later. In the emergency room she was talking to the doctors on her personal cell phone which made me feel very safe in their hands, knowing she had talked to them specifically about me. After surgery and I was home recovering, she called me to check on me which made me feel very cared for. At follow up appointments she was very gentle with both me and my husband as we talked about next steps. Several months went by and we were able to start trying again. We were able to conceive again but it was a chemical pregnancy. We have started IUIs again since them and she has been very supportive the entire process.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They have the friendliest faces and are always so sweet and cheerful. Most people coming in their office are there for difficult reasons but the nursing staff makes it clear they care for us.
Describe your experience with Shady Grove Fertility Richmond.
The clinic seems to be on the smaller side. Getting appointments convenient with my work schedule is never a problem. All of the staff know my name as soon as I walk in the door. The nurses remember me from each visit and everyone seems genuine.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Everything has been paid for out of pocket, my insurance does not cover fertility treatments. However, when we had the ectopic pregnancy everything was filed under insurance immediately and there were no problems.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
N/a
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Successful
NPS
9
NPS
10
Age 34
2 IUI
1 IVF
1 Egg Freezing
Male Factor
Unexplained
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
she [Dr. Evans-Hoeker] gives you the information she can without creating false expectations or false hope. Not everything about fertility is known. She provides the information that she can...gives you the options and the facts and allows you to make your own decision...I went through two IUI treatments and one round of IVF. The IUI treatments were unsuccessful. We were told due to low sperm count at the time of IUI that we had a very small chance of success. At that point we decided to pursue IVF. I had 31 eggs retrieved, 15 fertilized and we had 9 high quality embryos after day 5. I froze all of my embryos after my retrieval which was my choice. I did a frozen embryo transfer and I am currently 8 weeks pregnant with my first child.
It's amazing that Roanoke has a facility like this. [Carilion Clinic has] Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless...All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker knows her stuff which is what is most important to me as a patient. She is careful to provide accurate information and doesn't over promise; she manages expectations appropriately. I think other patients may perceive this as a lack of warmth, but I felt it was appropriate.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Don't misconstrue her factual nature as a lack of caring. She cares. The other comments about her not giving a direct answer -- she gives you the information she can without creating false expectations or false hope. Not everything about fertility is known. She provides the information that she can. I also think some patients want to be told what to do. Dr. EH gives you the options and the facts and allows you to make your own decision. I think that frustrates people.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
All of the staff and doctors genuinely care about your well-being and outcomes. Over the course of nearly 2 years of treatment I feel that I've established a relationship with the entire staff. An example to illustrate this level of care was there was actually a hurricane leading up to my egg retrieval that disrupted transport and delivery of my medications. The office went above and beyond to locate the medications I needed and even met me at the pharmacy to ensure I received the meds in a timely manner. Moreover, Dr. Evans Hoeker and Dr. Gaines drove through the bad weather to UNC to ensure things went off without a hitch. That's commitment! I've read that people felt like cattle because of scheduling but I didn't feel that way. Yes, I saw some familiar faces at the lab and in the office, but to me that was reassuring that people were going through the same cycle and experience as I was and I understand that timing is critical. Having this resource in a small town like Roanoke is a gift, and I'm so grateful that I had the opportunity to work with such outstanding healthcare providers.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I went through two IUI treatments and one round of IVF. The IUI treatments were unsuccessful. We were told due to low sperm count at the time of IUI that we had a very small chance of success. At that point we decided to pursue IVF. I had 31 eggs retrieved, 15 fertilized and we had 9 high quality embryos after day 5. I froze all of my embryos after my retrieval which was my choice. I did a frozen embryo transfer and I am currently 8 weeks pregnant with my first child.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Ashley)
Most of my correspondence was via MyChart. I received timely responses for all of my questions and she always consulted with the doctors if needed.
Describe your experience with Shady Grove Fertility Richmond.
It's amazing that Roanoke has a facility like this. Solid providers, support staff, and the facility is clean and conveniently located. Labs were done at the hospital but it was not inconvenient. The only downside is having to travel to UNC for retrieval and transfer, but they made the transitions seamless.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My insurance didn't cover most of my visits. All-in-all I didn't think the prices for any of the services were unrealistic. You have to have multiple visits to track progress so that's where it adds up.
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
My husband and I jokingly asked if they would put more than one embryo in so we could have two at once. Dr. EH followed the guidelines prescribed based on my age and risk factors and only transferred one embryo. She advised us that a 1:1 ratio is the healthiest.
9
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
4
NPS
4
Age 37 - 38
4 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When asking questions, at times, Emily [Evans-Hoeker] would not give a concrete answer. It seemed she would recommend one option, and then turn around and recommend a different option as best. This left the patient confused and feeling as though an expert, professional opinion was not given on which way to continue treatment. Often, it felt as though she were just reciting book facts or giving generalized statements, and not focusing and relating information on you as the individualized patient.
This clinic [Carilion Clinic] needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling... I feel the professional handling my care was critical information and if changed, I should have been notified.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
When asking questions, at times, Emily would not give a concrete answer. It seemed she would recommend one option, and then turn around and recommend a different option as best. This left the patient confused and feeling as though an expert, professional opinion was not given on which way to continue treatment. Often, it felt as though she were just reciting book facts or giving generalized statements, and not focusing and relating information on you as the individualized patient. Lastly, it seemed that she had too many commitments and was pulled in too many different directions. I did have an appointment have to be rescheduled by the office due to it conflicting with a lecture commitment she had. Last treatment cycle, I also called on the day of my cycle to continue with another round of an IUI with injectables. The scheduler tried to schedule me too late in my cycle than what is recommended for injectables. I questioned this, and the scheduler put me on hold to verify. I was correct, and the scheduler confirmed this, but informed me that I would not be able to continue with this, as Emily was going to be out on vacation and the provider filling in was not qualified to perform monitoring and IUI with injectables. I was told I would have to sit this month out due to this and wait and continue next month. I was devastated and felt this was not acceptable treatment and was very insensitive to those battling infertility, as timing each month is crucial and patients count down to this obsessively. I finished the phone call, barely holding back the tears. I was later called and told Emily had been contacted and said I could go back to oral medication this cycle and continue injectables next time. However, this was not my treatment plan or optimal for me, as this treatment option had been unsuccessful many times and oral medications caused cysts for me. She recommended moving on from this, as it was not best for me, but when was not available wanted to revert back to something that was not working for me.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Ask many questions and continue asking until you get a definite answer/one you are comfortable with, and be sure you are alright with seeing an RE at a clinic with only one RE. So, when she is out of the office different providers may have to see you, often times one who is just an OBGYN and not an RE.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Front staff (especially Celia) were friendly, respectful, and encouraging. However, it always seemed there were too many patients in and out like an assembly line for one RE. Sometimes, it seemed the RE had to be reminded of your individual treatments, as though your care wasn't reviewed before appointments, or the RE was treating too many to keep track of each couple's care.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I tried Clomiphene Citrate with plans of following with an IUI. However, at my midcycle scan, she stated that I ovulated early and it was too late for an IUI to be completed. After that, I moved on from Clomid to Letrozole with plans for IUI. Many cycles I tried 2 Letrozole pills (2.5 mg each) with IUI. No positive pregnancy test resulted. I then tried Tamoxifen, which did not result in a positive result either. I then tried Letrozole (2.5 mg) 3 pills a day. No positive result achieved either. Many times the oral medication caused cysts to form; many treatment cycles had to be cancelled and no fertility medications taken due to cyst formation. I also had to take birth control many months to try to get rid of the cysts. I tried one cycle with Gonal-F and IUI. This also resulted in a negative pregnancy test.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff were friendly and warm. I personally got the feeling they were rooting for a positive outcome for you, more than I felt it from the RE.
Describe your experience with Shady Grove Fertility Richmond.
This clinic needs more than one RE on staff, maybe even one that worked and was available for procedures on weekends. Overall, wait times were not horrible; however, there were sometimes when the wait time was 30 minutes or more. The office atmosphere did seem clean, but could have been more personalized and not so impersonal feeling.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My insurance did not cover fertility related costs. Each scan was $163. Each IUI was $260. My last round of injectable medications cost almost $800.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
When first scheduled with this clinic and for my first IUI, I saw Leslie Peterson NP. However, I scheduled my appointment next cycle and showed up for this appointment and was told she no longer worked there, and that Emily Evans-Hoeker RE would now be handling my care. I feel the professional handling my care was critical information and if changed, I should have been notified. Emily informed me that letters should have been sent out but had not yet. I did end up receiving one many weeks later. Also, I was blindsided by calling to continue with Gonal-F and IUI only to be told I could not do so that month due to Emily being out of the office, and the provider filling in was not qualified to do this. To me, the clinic and RE owe it to patients to make sure this does not happen and a qualified professional is at the clinic to provide each patient with appropriate and designated care at all times. Those dealing with infertility know how devastating the waiting and hoping are each month.
4
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
4 of 5
4
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
5
NPS
5
Age 37 - 38
3 IUI
Endometriosis
Tubal Blockage
Uterine Fibroids
European
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Emily A. Evans-Hoeker was good at explaining the general processes of each procedure and the risks. However, I would have been more comfortable if she tailored the information and advice to my specific situation and details... Dr. Evans-Hoeker seems very educated in her field... She seemed hesitant to guide my husband and I on next steps for treatment. This entire process is very overwhelming, and I feel like her professional input based on experience could be beneficial
The receptionists [Carilion Clinic], Celia particularly, and all of the nurses were kind and very welcoming to my husband and I....The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Emily A. Evans-Hoeker was good at explaining the general processes of each procedure and the risks. However, I would have been more comfortable if she tailored the information and advice to my specific situation and details. I felt like my inquiries were often answered with vague generalizations rather than related to my own individual issues. Often, I felt like she was not entirely open to questions from me. She seemed hesitant to guide my husband and I on next steps for treatment. This entire process is very overwhelming, and I feel like her professional input based on experience could be beneficial. Her method is practical and generally matter of fact. For baseline and mid cycle scans, I would have felt more informed if she had turned the monitor and pointed out my uterus lining, follicles, etc. to my husband and I. Dr. Evans-Hoeker performed a laparoscopy on me to remedy a blocked fallopian tube, uterine fibroids, and uterine polyps. The surgery was successful, and I healed very quickly. Either my twin sister or husband came to every appointment for support and Dr. Evans-Hoeker always acknowledged them. Dr. Evans-Hoeker seems very educated in her field.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I would advise prospective patients of Dr. Emily Evans-Hoeker to always listen to your gut instincts, ask as many questions as you need to, and determine at the consultation if her manner is what you prefer.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
The receptionists, Celia particularly, and all of the nurses were kind and very welcoming to my husband and I.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
For my first cycle of expected IUI, I was prescribed Clomid 50 mg and Ovidrel trigger shot. However, follicles developed on the side of a blocked fallopian tube, so we proceeded this cycle with only timed intercourse. Following, I underwent a laparoscopy to correct the blocked fallopian tube and remove uterine fibroids and polyps. I tried the next cycle of IUI after surgery with Letrozole 2.5 mg (2 pills at a time) paired with Ovidrel trigger shot, followed by the insemination. For the second cycle of IUI, Dr. Evans-Hoeker increased the Letrozole 2.5 mg to 3 pills at a time followed by Ovidrel trigger shot and insemination. My last cycle of IUI consisted of Letrozole 2.5 mg/4 pills at a time this round followed by Ovidrel trigger shot and insemination. Also, on my last two cycles of IUI Dr. Evans-Hoeker added Progesterone 200 mg capsule vaginally. Sadly, all cycles ended with a negative pregnancy test precisely two weeks after the insemination.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff is friendly and made the experience more comfortable.
Describe your experience with Shady Grove Fertility Richmond.
The clinic has an exceptional receptionist who greets you warmly in person and on the phone. Both the doctor and nurses respond to inquiries through My Chart. I strongly believe that the clinic would be more efficient with a second doctor on staff to meet the needs of all patients adequately. Also, as a hopeful patient, I would love to see pictures of success stories in the clinic.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Each baseline scan and mid cycle scan cost $163. Each IUI cost $260. Ovidrel trigger shot cost approximately $150. Medication (Clomid, Letrozole, and Progesterone) ranged from $5 to around $15 each. Also, I had a CAT Scan for diagnosis purposes that cost $500 out of pocket and a hysterosalpingogram. Laparoscopic surgery to unblock fallopian tube and remove uterine fibroids and polyps cost $2500 out of pocket.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
Initially, my husband had to report to a separate location/lab to provide a sperm sample for analysis. However, my clinic had not sent over the order for the test and he could not leave his sample until the order was received. I had to call my clinic and ask for the order to be sent. After my phone call and some embarrassment on my husband's part, the matter was quickly resolved.
5
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
0
NPS
0
Age 31 - 32
4 IUI
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Evans-Hoeker diagnosed us with "unexplained infertility" after checking my blood work and my husband's sperm... We were told it would only take 2-3 IUI's to be successful. When they didn't work, we were told there was no reason why it shouldn't work, and to try again. It made us feel like failures, like there wasn't an explanation, and that continuing to put money into additional IUI's would result in a baby eventually.
There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic [Carilion Clinic - Roanoke].... We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker diagnosed us with "unexplained infertility" after checking my blood work and my husband's sperm, and did not recommend any other tests before pushing us through 7 IUI's (3 with only medication). Once we moved to a new clinic we found out that I had a low AMH, which was from the blood test Dr. Evans-Hoeker performed) which should have given me a diagnosis of diminished ovarian reserve. After additional tests I was also found to have a blocked tube from endometriosis, and IUI's never should have been recommended as a course of treatment, and 7 of them was an absurd amount to do without changing course of treatment or performing additional tests to find out what was wrong. We were continually told, "we don't know why this isn't working" or, "there's no reason why this won't work if we keep on trying...the odds are in your favor!" We were mislead, had our money taken, and treated like just another patient giving them money for treatment.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Find another doctor. We didn't realize how bad the doctor and clinic were until we found a new clinic. Once we saw how great we could be treated at a fertility clinic we couldn't believe we stayed at Dr. Evans-Hoeker's practice for so long.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker does not have a good bed-side manner. There were select hours and days you could go for ultrasound appointments and you felt like a sheep waiting in line with everyone else. There was little compassion or empathy, and very little explanation for treatment courses other than what you would pay the clinic.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
After bloodwork and a semen analysis we were given a diagnosis of "unexplained infertility" and told that we should proceed with IUI treatments. We were told it would only take 2-3 IUI's to be successful. When they didn't work, we were told there was no reason why it shouldn't work, and to try again. It made us feel like failures, like there wasn't an explanation, and that continuing to put money into additional IUI's would result in a baby eventually. We were misdiagnosed, neglected, and out thousands of dollars by the time we left Dr. Evans-Hoeker's care.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
We did not really see many nurses. We either saw Dr. Evans-Hoeker or another doctor who would occasionally perform our ultrasounds, but not nurses. We were sent to a local hospital for blood work, so the nurses did not help out with our testing either.
Describe your experience with Shady Grove Fertility Richmond.
Trust your gut. We felt like we weren't getting the best care, but there weren't any other fertility facilities in the area, and it would be expensive to travel somewhere else and start over. However we wasted more time and money staying at a place where we thought we were being looked after and receiving the best treatment available. We should have gone with our initial gut reaction and switched to a new clinic, particularly after viewing this clinic's IVF schedule. You have to sync your cycle to other women's cycles, which only happens 3-4 times per year, and be seen on the same days. Other clinics work with your body individually, and see you on days you need to be seen. Not shuffling you through the process like cattle.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
We spent about $1000 for each cycle of IUI to the clinic, not including medications (which were around $150 each cycle).
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
We were misdiagnosed and mislead for months, while hemorrhaging money to this clinic. We also applied for a third party grant to help cover fertility payments, and were told by the grant that we were chosen as a winner, but because this clinic never returned any of their phone calls, we could not be awarded the grant.
0
Doctor
Emily Evans-Hoeker
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Unsuccessful
NPS
3
NPS
2
Age 24 - 28
Endometriosis
Male Factor
PCOS
Income $50K - $99K
Business Executive
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Since we were doing IUI's, i felt like she [Dr. Evans-Hoeker] was not as interested in helping us unless we chose to do IVF (which we did not). She spent little time with me and was typically either talking about my weight, or something similar. My last appointment with her included some students shadowing in which she harshly discussed my weight and I came to the conclusion that she saw me as less of a person because I was bigger and it felt like I did not deserve children unless I lost weight...
nursing staff [at Carilion Clinic] we all approachable and responsive...Our specific issues related to billing and follow up communications from the physician and nurses. I would often have to initiate contact to get information or rely on the information provided in MyChart...Things that had been covered before were no longer being covered. We were paying double the amount out of pocket vs. when we were with the previous dr/clinic at Carilion...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I think Dr. Evans-Hoeker was a fresh face when we were using her. She had big plans for IVF collaboration with UNC, which is amazing for those who are going that route. Since we were doing IUI's, i felt like she was not as interested in helping us unless we chose to do IVF (which we did not). She spent little time with me and was typically either talking about my weight, or something similar. My last appointment with her included some students shadowing in which she harshly discussed my weight and I came to the conclusion that she saw me as less of a person because I was bigger and it felt like I did not deserve children unless I lost weight.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
I'd tell them to stick to their plan and follow the path they choose. Do not go blindly in and let her talk you into IVF from the start. If you feel like you're being pushed get a second opinion.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
The appointments were short and to the point. I don't feel like she was interested in spending time with me, she was getting through the appointment so she could move on to the next.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff we all approachable and responsive. I felt like they saw me as a human and a patient.
Describe your experience with Shady Grove Fertility Richmond.
I started out with this clinic when they were newer. They had just moved into their building and were still adjusting staff and physicians. I think the clinic is warm and welcoming. Our issues with the clinic revolved around insurance and billing. Things that had been covered before were no longer being covered. We were paying double the amount out of pocket vs. when we were with the previous dr/clinic at Carilion.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
I don't remember exact costs, but i do remember that they were double the price before the clinic moved from the previous location. Things that were covered were now not covered and payment was demanded at the time of service (which i understand is typical, just confusing as to why all the insurance changes when they were working the previous bill).
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
Our specific issues related to billing and follow up communications from the physician and nurses. I would often have to initiate contact to get information or rely on the information provided in MyChart.
3
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
5 of 5
Adaptability
3 of 5
2
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
1 IUI
Male Factor
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Evans-Hoeker is extremely knowledgable and explained both the issues we were facing and the treatment options thoroughly. She answered all questions, communicated well through the patient portal, and made sure we had all the information we needed to proceed...We were facing unexplained male factor infertility. My husband had been tossed from doctor to doctor when we finally made the decision to visit Dr. Evans-Hoeker. She continued my husband on Clomid while beginning an IUI cycle. She had me in for saline ultrasounds and an HSG and I passed on all needed bloodwork. I went on Clomid for the IUI cycle along with a trigger shot. We did double inseminations. It worked!
Wonderful nursing staff [at Carilion Clinic]! The nurse who oversaw my IUI was especially kind...The nurse who oversaw my IUI was especially kind...Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those...Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker is extremely knowledgable and explained both the issues we were facing and the treatment options thoroughly. She answered all questions, communicated well through the patient portal, and made sure we had all the information we needed to proceed.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Come prepared with questions. It's easy to go blank when you are sitting there!
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Emily Evans-Hoeker sat with us for literally an entire hour during our first appointment. She shared her own fertility struggle and explained processes and options thoroughly.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We were facing unexplained male factor infertility. My husband had been tossed from doctor to doctor when we finally made the decision to visit Dr. Evans-Hoeker. She continued my husband on Clomid while beginning an IUI cycle. She had me in for saline ultrasounds and an HSG and I passed on all needed bloodwork. I went on Clomid for the IUI cycle along with a trigger shot. We did double inseminations. It worked!
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Wonderful nursing staff! The nurse who oversaw my IUI was especially kind.
Describe your experience with Shady Grove Fertility Richmond.
Very accessible. Worked well with my schedule and offered as much flexibility as can be in this process. They communicate well and have an easy to find location. Celia greets everyone with a smile, which makes such a difference.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
Costs were very reasonable. My insurance did not cover the costs, but they do bill for insurance if yours covers. Hospital procedures, not in the clinic, were covered and I only paid copay on those.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
8
Age 24 - 25
3 IUI
Male Factor
Unexplained
European
Income $50K - $99K
1st of 2 Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
She [Dr. Evans-Hoeker] was thorough and professional but I didn’t feel assured or comforted when going through the whole process. I felt I was overlooked a little bit because she kept mentioning how young I am which made me feel like she wasn’t as invested as she would’ve been with her older patients...3 separate IUI’s, 50 milligrams of Clomid and trigger shot with each attempt...She wasn’t cold but wasn’t warm and sympathetic either. She didn’t seem entirelt invested like I was.
My nurse who performed the actual IUI procedures for me [at Carilion Clinic] was very comforting, kind, and listened to all my questions and concerns...$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm...I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She was thorough and professional but I didn’t feel assured or comforted when going through the whole process. I felt I was overlooked a little bit because she kept mentioning how young I am which made me feel like she wasn’t as invested as she would’ve been with her older patients.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She is very knowledgeable but prepare yourself for the unexpected during the process.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She wasn’t cold but wasn’t warm and sympathetic either. She didn’t seem entirelt invested like I was.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
3 separate IUI’s, 50 milligrams of Clomid and trigger shot with each attempt
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Ashley Byrd)
My nurse who performed the actual IUI procedures for me was very comforting, kind, and listened to all my questions and concerns
Describe your experience with Shady Grove Fertility Richmond.
Due Dr. Evans-Hoeker being the only doctor at the time of my treatments I initially had to wait 3 months before I could be seen for a consultation. All of the initial testing had to be handled at 2 other facilities which was annoying to coordinate.
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
$165 for baseline and midline scan, $260 for IUI, about $90 for clomid and trigger shot, and about $820 for donor sperm. Insurance did not cover any of this.
7
Doctor
Emily Evans-Hoeker
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
Black or African-American
Income $0 - $49K
1st of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My doctors strength is that she [Dr. Evans-Hoeker] is very open and truthful she tells you as it is and very compassionate. For weaknesses, I don’t really have any weakness I can point out because my experience has been awesome...Be prepared to hear the truth because she will not lie to you...[protocol] Lab works, blood works, birth control to calm my hormones, progesterone as well...only one can be transferred at a time. Multiple transfers is only when they have been 4 failed ET
The entire team at Carilion are very friendly and accommodating...They [nurses] are all good not had a bad experience ever...My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic...They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
My doctors strength is that she is very open and truthful she tells you as it is and very compassionate. For weaknesses, I don’t really have any weakness I can point out because my experience has been awesome. The entire team at Carilion are very friendly and accommodating
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Be prepared to hear the truth because she will not lie to you
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
My doctor is the best ever so friendly, patient and listens to all my concerns
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
Lab works, blood works, birth control to calm my hormones, progesterone as well
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They are all good not had a bad experience ever
Describe your experience with Shady Grove Fertility Richmond.
They treat each patient with care and it’s an individualized approach. Just call in advance if you going to be late because I do out of respect. Arrive on time and all the doctors can see you with the same approach. Personally I wish this can be my primary care hospital but I can’t because I am a veteran and already have a primary care at the VA hospital
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My transfer was done at UNC Fertility under Dr Evans-Hoeker and I paid 3283 for each embryo transfer and currently paying 45 dollars monthly for embryo preservation. 163 dollars each time I visit my doctor at Carilion clinic
Describe Emily Evans-Hoeker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
Yes that only one can be transferred at a time. Multiple transfers is only when they have been 4 failed ET
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
10
Age 26
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Evans-Hoeker made me feel like a human simply by being 100% honest and open with my husband and I. She didn’t hold back and kept me informed as possible. She was nice and sensitive to my husband and my feelings...So far we’ve only done diagnostic work ups for my husband and I, which have resulted in needed IVF. She has given me tons of information and answered my millions of questions.
The [Carilion Clinic] is amazing. Very welcoming every time I visit. It is a hard appointment to attend, but this clinic always make it so relaxing. The clinic has a very clean and warm look about it. They are very quick to call or email back...They [nurses] have sent me encouraging messages, talked with me at each appointment, and always have smiling face...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker is an amazing doctor. She understands that fertility is a hard thing to deal with but remains honest with you. She never let me feel alone but allowed me to have feelings. Dr. Evans-Hoeker explained everything treatment and diagnostic work up fully and made sure my husband and I understood everything.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
To ask questions because she gives amazing answers.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Dr. Evans-Hoeker made me feel like a human simply by being 100% honest and open with my husband and I. She didn’t hold back and kept me informed as possible. She was nice and sensitive to my husband and my feelings.
Describe the protocols Emily Evans-Hoeker used in your cycles at Shady Grove Fertility Richmond and their degree of success.
So far we’ve only done diagnostic work ups for my husband and I, which have resulted in needed IVF. She has given me tons of information and answered my millions of questions.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
They are amazing. They have sent me encouraging messages, talked with me at each appointment, and always have smiling face.
Describe your experience with Shady Grove Fertility Richmond.
The clinic is amazing. Very welcoming every time I visit. It is a hard appointment to attend, but this clinic always make it so relaxing. The clinic has a very clean and warm look about it. They are very quick to call or email back!
Describe the costs associated with your care under Emily Evans-Hoeker at Shady Grove Fertility Richmond.
My insurance does not cover fertility treatment, only some diagnostic work up. I have to pay $50 each visit and the two treatments I’ve had so far we’re together over $500. I’m probably (90%) going to have to do IVF, which will cost over $25,000.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018 - 2019, Successful
NPS
10
NPS
10
Age 38 - 39
1 Fertility Medications
Uterine Fibroids
European
Income $50K - $99K
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evans-Hoeker] was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy to make sure I was where I needed to be before I was turned back over to my OBGyn. I have been absolutely thrilled with everything she has done to help me.... This clinic [Carilion Clinic] was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically.
This clinic [Carilion Clinic] was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.... She [Dr. Evans- Hoeker] was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She was amazing throughout the surgery that I had to remove my fibroids and helped me track my early pregnancy to make sure I was where I needed to be before I was turned back over to my OBGyn. I have been absolutely thrilled with everything she has done to help me.
Describe your experience with Shady Grove Fertility Richmond.
This clinic was very welcoming and willing to help me through my infertility which was one of the hardest things I have dealt with emotionally and physically. This allowed me to have the chance to have a family. They are compassionate and were excited at my positive results.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2018, Successful
NPS
10
NPS
10
Age 34
1 IUI
Male Factor
European
Income $100K - $199K
3rd of 3 Docs
12 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Evans-Hoeker] references studies and research frequently but I found that very beneficial and helpful...Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science...Spoke to me as a woman, a mother...Wonderful success with Evans-Hoeker...
All [the nurses at Carilion Clinic are] very upbeat and positive. Welcoming...Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement...[Dr. Evans-Hoeker] references studies and research frequently but I found that very beneficial and helpful...Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science...Spoke to me as a woman, a mother...Wonderful success with Evans-Hoeker...
How was your experience with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Easy to talk with, always a smile on her face. Relatable. Open with her own infertility struggles. Realistic. Very well versed and knowledgeable. Thorough in all explanations. Clearly passionate about her field and science.
What's one piece of advice would you give a prospective patient of Emily Evans-Hoeker at Shady Grove Fertility Richmond?
She’s a doctor, references studies and research frequently but I found that very beneficial and helpful.
During treatment, were you treated like a number or a human with Emily Evans-Hoeker at Shady Grove Fertility Richmond?
Bedside manner and conversation. Spoke to me as a woman, a mother.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Ashley)
All very upbeat and positive. Welcoming.
Describe your experience with Shady Grove Fertility Richmond.
Professional. Prompt. Organized. Wonderful success with Evans-Hoeker. 4 years of zero progression with Dr. Slackman. Clinic has improved tremendously. Give them another try with the new chief since Slackmans retirement.
10
Doctor
Emily Evans-Hoeker
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Richmond
Roanoke
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5