Rated 8.5
Strongly recommend: 75%Don't recommend: 25%8.5
75% strongly recommend
4 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Tor Vergata
Residency
Michigan State U
Fellowship
U of Michigan

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Emma Giuliani works at

The Fertility Center of Michigan
Rated 8.5
Strongly recommend: 66%Neutral: 24%Don't recommend: 10%8.5

At 1 office

Grand Rapids
3230 Eagle Park Drive NE
Grand Rapids, MI 49525
(616) 988-2229
Explore Clinic

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
9
8
Age 30 - 31
1 IUI
Male Factor
PCOS
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Giuliani was very personable and took a thorough history from me. We have met 3 times via virtual appointments and she even called me personally after I had sent a patient portal message. [She] sent my husband to get checked out which led to us learning he had a pituitary tumor, no one else had even thought of this. Dr. Giuliani has been honest about next steps in treatment...She was also very honest that we may need to consider IVF and provided some information on that as well, since we have some male factor issues as well as PCOS.
[The Fertility Center of Michigan] is definitely a clinic that you have to keep track of your care somewhat. Meaning you should follow up with the nurses/scheduling/billing if you haven’t heard from then when you were supposed to. You do have to do some of your own benefits investigating because the billing doesn’t look into it thoroughly...There are a lot of nurses in the office and some are great and effectively communicating and others do not have much compassion. So far the nurses have all responded in a reasonable timeframe when I have called or sent patient portal messages.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
Dr. Giuliani was very personable and took a thorough history from me. We have met 3 times via virtual appointments and she even called me personally after I had sent a patient portal message. Dr. Giuliani sent my husband to get checked out which led to us learning he had a pituitary tumor, no one else had even thought of this. Dr. Giuliani has been honest about next steps in treatment.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Take notes during the appointment and don’t be afraid to ask any questions.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
I felt like a human because Dr. Giuliani was personable and engaged in conversation other than just what we were meeting about such as asking about my work.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
Dr. Giuliani suggested we start with timed intercourse cycles with the option to add IUI at any time. We opted to do several timed intercourse cycles first. Dr. Giuliani suggest we try clomid as I had done several cycles with femara previously. She also suggested a mid cycle ultrasound and trigger shot with the timed cycle which I hadn’t done previously. When we were ready to add IUI Dr. Giuliani met with us to discuss that in further detail and answer any questions we had. She was also very honest that we may need to consider IVF and provided some information on that as well, since we have some male factor issues as well as PCOS.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
There are a lot of nurses in the office and some are great and effectively communicating and others do not have much compassion. So far the nurses have all responded in a reasonable timeframe when I have called or sent patient portal messages.
Describe your experience with The Fertility Center of Michigan.
This is definitely a clinic that you have to keep track of your care somewhat. Meaning you should follow up with the nurses/scheduling/billing if you haven’t heard from then when you were supposed to. You do have to do some of your own benefits investigating because the billing doesn’t look into it thoroughly. For example they only looked up my benefits online and would not call to see if something was covered when I said it should be, I had to call on my own.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
My ultrasounds and office visits were billed to insurance, although I was not aware of the cost associated with speaking with the nurse after some of my ultrasounds so that was an extra cost. My portion of my first IUI was billed to insurance as I had asked, we did pay out of pocket for the semen was which was $375. Total cash price for each IUI is currently $800, up from $650 last year.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
We have not reached this step in treatment.
9
Doctor
Emma Giuliani
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
5
3
Age 38 - 39
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Other
Income $100K - $199K
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I think [Dr. Emma Giuliani] is really nice, and we’ll intentioned. I think overall the clinic runs poorly with lack of communication between the departments— which probably makes it hard for her to do her job. I do find speaking on the phone with her difficult as it’s sometimes hard to understand what she’s saying. More in person meetings would be valuable. I also think we should have a set meeting after each retrieval to go over what worked and what didn’t. And what if anything we need to change.
No departments [at The Fertility Center of Michigan] communicate with one another. I am often left waiting for call backs. Confused about billing and unsure of what next steps are. And nobody ever seems to know right from left when I ask questions...Recently the nursing team ‘forgot’ To call me with my plan for the evening. Luckily I saw the doctors notes in my online chart so I was able to continue. Additionally I got scheduled for a sonohystogram which I did not need, which caused confusion with billing and nursing staff.
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
I think Dr G is really nice, and we’ll intentioned. I think overall the clinic runs poorly with lack of communication between the departments— which probably makes it hard for her to do her job. I do find speaking on the phone with her difficult as it’s sometimes hard to understand what she’s saying. More in person meetings would be valuable. I also think we should have a set meeting after each retrieval to go over what worked and what didn’t. And what if anything we need to change.
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Do a lot of your own research, and demand time.
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
I have only had one official meeting with Dr. G which was the initial consult. She has called a few times, but only after I have requested. I don’t feel like my DOR and balanced translocation are taken into consideration for our treatment plan. I’ve been left to make tough calls like canceled with little to no guidance. Also she has never been the doctor to perform my egg retrievals.
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I was on the highest dose of meds she said she could prescribe. We added HGH for the second retrieval to help with embryo survival. Still waiting on results for that. Was never given much explanation for anything else really.
Describe your experience with your nurse at The Fertility Center of Michigan. (Assigned nurse: Emily)
Emily is great — and now that I’m able to meet with her in person it’s been even better. She even came back to see me after my egg retrieval which I thought was really nice.
Describe your experience with The Fertility Center of Michigan.
No departments communicate with one another. I am often left waiting for call backs. Confused about billing and unsure of what next steps are. And nobody ever seems to know right from left when I ask questions.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
Close to 20K just for the three retrievals. Medicine, ultrasounds and bloodwork are all separate. When we complete our third retrieval we will have spent close to 75,000
What specific things went wrong at The Fertility Center of Michigan?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
Describe the specific things that went wrong at The Fertility Center of Michigan.
Recently the nursing team ‘forgot’ To call me with my plan for the evening. Luckily I saw the doctors notes in my online chart so I was able to continue. Additionally I got scheduled for a sonohystogram which I did not need, which caused confusion with billing and nursing staff.
5
Doctor
Emma Giuliani
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
3
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
10
7
Age 29 - 30
Male Factor
Recurrent Pregnancy Loss
Other
European
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Every interaction with Dr Giuliani has been good. She is so kind, takes the time to answer all my questions and doesn’t make me feel rushed, and overall has a positive attitude...She did a full evaluation of me and my partner. We got 2 diagnoses of septum uterus and mild male factor. I had surgical intervention, my husband was sent to a specialist (urologist). We then came up with a plan of a medicated cycle (letrozol, mid cycle ultrasound, and trigger shot). The first cycle resulted in a chemical pregnancy. We naturally conceived right after that miscarriage
Not great experiences with the staff [at The Fertility Center of Michigan] whom I communicate with on the phone and online (not sure if it’s nurses or techs). They never answer the phone, you have to wait for them to call you back and if you don’t answer then you are out of luck to communicate with them that day. I’ve had multiple people call me with the same results. I’ve had a ultrasound technician walk in and not know the ultrasound to to confirm or deny a blighted ovum when it’s clearly in my chart. I’ve had nurses tell me different things about my HCG numbers vs my doctor...
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
She is always, kind, compassionate, takes her time with me, values what I have to say, and she never makes me feel stupid. (In comparison to her male counterparts at the office, it’s night and day difference).
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Don’t be afraid to ask many questions!
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Every interaction with Dr Giuliani has been good. She is so kind, takes the time to answer all my questions and doesn’t make me feel rushed, and overall has a positive attitude. I love her!
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
She did a full evaluation of me and my partner. We got 2 diagnoses of septum uterus and mild male factor. I had surgical intervention, my husband was sent to a specialist (urologist). We then came up with a plan of a medicated cycle (letrozol, mid cycle ultrasound, and trigger shot). The first cycle resulted in a chemical pregnancy. We naturally conceived right after that miscarriage, she put me on progesterone, but that ended in a blighted ovum diagnosed at our first 6w ultrasound. After D&C and genetic testing that baby was found to have a genetic anomaly. We were advised to wait at least one cycle before we try again. We did a recurrent miscarriage blood panel, every thing was fine. She added baby aspirin to my daily vitamins. We did 3 more medicated cycles with the same dosage of letrozol for me because my body always responded well. This last cycle we conceived! We are 5 weeks today so hoping for our rainbow baby. We had met with Giuliani a few weeks ago to come up with a plan if this didn’t work, we had a plan in place to move onto IUI.
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Not great experiences with the staff whom I communicate with on the phone and online (not sure if it’s nurses or techs). They never answer the phone, you have to wait for them to call you back and if you don’t answer then you are out of luck to communicate with them that day. I’ve had multiple people call me with the same results. I’ve had a ultrasound technician walk in and not know the ultrasound to to confirm or deny a blighted ovum when it’s clearly in my chart. I’ve had nurses tell me different things about my HCG numbers vs my doctor.
Describe your experience with The Fertility Center of Michigan.
Strengths- now an all woman doctor team who are all amazing. Weakness- office team are not good communicators. Be your own advocate, ask all your questions, if you don’t think what the nurse is saying is correct ask them to clarify with the Doctor.
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
Oh who knows! In 2021 we met our deductible bc of costs associated with going there but luckily our insurance covered a good amount.
Describe Emma Giuliani's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at The Fertility Center of Michigan.
NA
What specific things went wrong at The Fertility Center of Michigan?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at The Fertility Center of Michigan.
I had a paper for work get lost when I dropped it off at the front counter. I’ve had nurses say different things about the same HCG number than my drsaid
10
Doctor
Emma Giuliani
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
7
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
10
10
Age 26 - 27
Recurrent Pregnancy Loss
Unexplained
Other
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Giuliani] is a wonderful provider! She explains things very clearly and concise. She is understanding and makes sure me as a patient understands the next steps for treatment. She always asks if I have any further questions or things to go over at the end of each visit. She truly cares about her patients....have done several medicated cycles along with timed intercourse/trigger shots. None of them have been successful but I have also learned a lot about my body during these cycles...
the whole clinic [The Fertility Center of Michigan] is very passionate in the work that they do. A weakness would be the communication between the clinic staff. A lot of times I am getting different answers between the doctor and nursing Staff...[nurses are] Very friendly and efficient. I saw a different one each time I’ve been there but all nursing staff are very approachable and very willing to answer any questions I may have had...
How was your experience with Emma Giuliani at The Fertility Center of Michigan?
She is a wonderful provider! She explains things very clearly and concise. She is understanding and makes sure me as a patient understands the next steps for treatment. She always asks if I have any further questions or things to go over at the end of each visit. She truly cares about her patients
What's one piece of advice would you give a prospective patient of Emma Giuliani at The Fertility Center of Michigan?
Ask every single question you have!
During treatment, were you treated like a number or a human with Emma Giuliani at The Fertility Center of Michigan?
Emma Guiliani is a great doctor. She lets me explain how I am feeling and what my needs are and then explains all of her reasons for why we would go the route she is suggesting but always asks how I feel about her recommendations
Describe the protocols Emma Giuliani used in your cycles at The Fertility Center of Michigan and their degree of success.
I have done several medicated cycles along with timed intercourse/trigger shots. None of them have been successful but I have also learned a lot about my body during these cycles. When exactly I ovulate and what my symptoms are when ovulating
Describe your experience with the nursing staff at The Fertility Center of Michigan.
Very friendly and efficient. I saw a different one each time I’ve been there but all nursing staff are very approachable and very willing to answer any questions I may have had.
Describe your experience with The Fertility Center of Michigan.
I would say a strength is that it seems the whole clinic is very passionate in the work that they do. A weakness would be the communication between the clinic staff. A lot of times I am getting different answers between the doctor and nursing Staff
Describe the costs associated with your care under Emma Giuliani at The Fertility Center of Michigan.
$600
10
Doctor
Emma Giuliani
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
The Fertility Center of Michigan
Grand Rapids
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources