Eric Chang

Cooper Institute for Reproductive Hormonal Disorders

Medical SchoolDes Moines University College of Osteopathic Medicine
ResidencyCooper University Hospital
FellowshipPhiladelphia College of Osteopathic Medicine
Melrose Park
7447 Old York Road
Melrose Park, PA 19027
(215) 635-4400
On a scale from 0-10, how likely are you to recommend Eric Chang to a friend?
Neutral: 100%7
1 assessment
  • 0% Strongly recommend (9-10)
  • 100% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Cooper Institute for Reproductive Hormonal Disorders to a friend?
Strongly recommend: 86%Neutral: 9%Don't recommend: 5%9
13 assessments
  • 86% Strongly recommend (9-10)
  • 9% Neutral (7-8)
  • 5% Don't recommend (0-6)
1 assessment
7
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
I adore Dr. Chang. He has been a great communicator. My situation is very rare and from my research and time at other clinics before this, I do think I am at the right practice for my situation. I'm 30 with a diminished reserve, low AMH and high FSH with low LH. Dr. Chang is younger and seems to explain things better for me.... So while at this practice I have been in the care of 3 out of the 4 doctors in the practice. Dr. Check has only consulted on my case
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Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
How was your experience with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
So while at this practice I have been in the care of 3 out of the 4 doctors in the practice. Dr. Check has only consulted on my case. I adore Dr. Chang. He has been a great communicator. My situation is very rare and from my research and time at other clinics before this, I do think I am at the right practice for my situation. I'm 30 with a diminished reserve, low AMH and high FSH with low LH. Dr. Chang is younger and seems to explain things better for me. The nurses, eh. There are good ones and not so good ones. I love the girls who take my blood. Overall, the nurses could do a better job greeting people or explaining appointments, etc when new patients come to the clinic. I once "got in trouble" for having a full blatter at an ultrasound, but I had got to the bathroom. I almost bit the tech's head off (injectables! haha) Overall, no one explained the entire process to me when I was first diagnosed. I was so overwhelmed. They could have done better job, consoling me or offering therapy options to deal with the situation.
What's one piece of advice would you give a prospective patient of Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
Ask for a consult with Dr. Chang or Dr. Cohen instead of Dr. Choe. Dr. Check is very smart. He was one of the first researchers in this field, but the delivery of Dr. Chang is better than Dr. Choe from my experience.
During treatment, were you treated like a number or a human with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
The way the waiting room is set up and ultrasounds are administered seems like a cattle call, especially in the morning before work. Many of the nurses are apathetic, but not rude. You can't call your nurse directly, you have to leave a message and someone calls you back.
Describe the protocols Eric Chang used in your cycles at Cooper Institute for Reproductive Hormonal Disorders and their degree of success.
Because of my situation, I was unable to do IUIs. My insurance wouldn't let me do IVF without having 3 failed IUIs first. The doctor advocated for me by writing a letter. After that, we tried a combo of Menopur and Follistem injections. I created 2 eggs which were retrieved but did not fertilize. The next month, we only did Menopur. I created ovarian cysts. The following month, Dr. Chang increased the amount of Menopur I was taking. I created 4 eggs, 2 were retrieved. 1 fertilized and did not implant.
Describe your experience with the nursing staff.
It would be helpful is each patient had a "go-to" nurse. Here, you're rotated. I can't tell you how many times the ultrasound tech asked me "only menopur?" and I had to re-explain the situation. It's taxing. Some of the nurses are sweet while others hate being there I think. When they deliver bad news, they offer condolences but no next steps. If patients were assigned to one nurse, the nurse could consult the doctor before calling the patient.
Describe your experience with Cooper Institute for Reproductive Hormonal Disorders.
Strengths - The lead doctor is backed by knowledge and proof. He has been researching and writing white pages on fertility treatments for decades. The practice is a boutique firm handling the most unique cases. My Primary Care Physician speaks highly of the practices. The Younger doctors in the practice have good bedside manner. Weaknesses - Staff is sometimes not the most polite.
Describe the costs associated with your care under Eric Chang at Cooper Institute for Reproductive Hormonal Disorders.
The IVF cycle out of pocket expense cost us about $6000-$7000 each time. The first cycle, our meds were covered by insurance. At that point we met the "lifetime" max for meds. Which is funny. The actually IVF is covered, but the meds to get me there aren't. Menopur is approximately $80 per vial (I have a great pharmacist!) but I will be taking 4 vials day to stim - and that does not include the gonal or other meds like the premarin/provera to bring on my period to even start the cycle. Plus estrogen, endometrium, etc.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Reproductive Hormonal Disorders.
The embryologist at this location is great. She always explains things in lames terms to us. With that said, I have never had the opportunity to transfer more than 1 embryo and cannot comment on that.
What specific things went wrong at Cooper Institute for Reproductive Hormonal Disorders?
  • Failed to call in prescriptions to pharmacy
  • Failed to consider drug intolerance
7
Doctor
Eric Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Cooper Institute for Reproductive Hormonal Disorders
Mt. Laurel
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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