Eric Chang

Cooper Institute for Reproductive Hormonal Disorders

Available Lines of Communication

Not available by email
Not available by direct line
Available by cell phone
Doctor personal cell phone
Medical SchoolDes Moines University College of Osteopathic Medicine
ResidencyCooper University Hospital
FellowshipPhiladelphia College of Osteopathic Medicine
Melrose Park
7447 Old York Road
Melrose Park, PA 19027
(215) 635-4400
On a scale from 0-10, how likely are you to recommend Eric Chang to a friend?
Strongly recommend: 50%Neutral: 50%8
2 assessments
  • 50% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Cooper Institute for Reproductive Hormonal Disorders to a friend?
Strongly recommend: 76%Neutral: 11%Don't recommend: 13%8.6
23 assessments
  • 76% Strongly recommend (9-10)
  • 11% Neutral (7-8)
  • 13% Don't recommend (0-6)
2 assessments
9
Age
53
Treated
2019
Success with this Doc
?
Treatment
IUI, Donor Sperm
Diagnosis
Other
9
He [Dr. Chang] is very genuine, factual, thorough, educational, answers questions, gives medical guidance and sound advice to make appropriate medical decisions. He treats you like he wants you to have a family and is going to help you get there.... He is a professional who cares and is in his profession to help women become a mother.... educated, compassionate, trustworthy, informative, will answer questions, thorough, knowledgeable, is interested in giving you the information needed to make a good choice to achieve pregnancy
+ Read more
Age
53
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, Donor Sperm
Diagnosis
Other
9
How was your experience with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
Dr. Chang-educated, compassionate, trustworthy, informative, will answer questions, thorough, knowledgeable, is interested in giving you the information needed to make a good choice to achieve pregnancy and a baby. My experience so far, has been great with Dr. Chang.
What's one piece of advice would you give a prospective patient of Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
Ask what you need to know to enable you to make your decisions. He is a professional who cares and is in his profession to help women become a mother.
During treatment, were you treated like a number or a human with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
He is very genuine, factual, thorough, educational, answers questions, gives medical guidance and sound advice to make appropriate medical decisions. He treats you like he wants you to have a family and is going to help you get there.
Describe the protocols Eric Chang used in your cycles at Cooper Institute for Reproductive Hormonal Disorders and their degree of success.
It is too early. I am at preliminary stages of care and not at treatment yet.
Describe your experience with the nursing staff.
I have not done treatments yet. The nurses I have spoken to on the phone, I would say 1 has been thorough, helpful, empathetic, and helpful in answering questions and getting me to the next step. Many other nurses told me things about trying to obtain a medication that were not true. I had gotten a prescription and the specialty pharmacy the clinic gave me said the med was unavailable indefinitely. I called 50 pharmacy's nationwide and they all said the same thing. The nurses said other patients got the med. So I felt like they were just giving me the run around. I have to say that after 3 months of me trying to get the med, finally one nurse place a call to the same specialty pharmacy I spoke with and they said the drug was now available. I was so distraught, I gave up on that form of treatment. I had wasted 3 to 4 months chasing a ghost. So, I don't really understand the nurses.
Describe your experience with Cooper Institute for Reproductive Hormonal Disorders.
The founding doctor is the clinic's greatest strength. The other doctors are it's strength. However, the operations of the clinic is it's weakness. The clinic's back office staff are not organized, communicative, honest, caring, or assigned to a particular patient and they do not follow up or through on any form of communication. It seems that patient files are not electronic and no one ever has your file in front of them when they speak to you so they don't/can't answer questions and get you to the next step. Technology and training are needed and maybe some people who treat customers with disrespect hanging up on them should look for another line of work.
Describe the costs associated with your care under Eric Chang at Cooper Institute for Reproductive Hormonal Disorders.
I have not had my cycle yet. So I am still trying to determine this.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Reproductive Hormonal Disorders.
I do not know this clinic's opinion.
What specific things went wrong at Cooper Institute for Reproductive Hormonal Disorders?
  • Lost paperwork
  • Provided conflicting information
9
Doctor
Eric Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Cooper Institute for Reproductive Hormonal Disorders
Mt. Laurel
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
I adore Dr. Chang. He has been a great communicator. My situation is very rare and from my research and time at other clinics before this, I do think I am at the right practice for my situation. I'm 30 with a diminished reserve, low AMH and high FSH with low LH. Dr. Chang is younger and seems to explain things better for me.... So while at this practice I have been in the care of 3 out of the 4 doctors in the practice. Dr. Check has only consulted on my case
+ Read more
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
7
How was your experience with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
So while at this practice I have been in the care of 3 out of the 4 doctors in the practice. Dr. Check has only consulted on my case. I adore Dr. Chang. He has been a great communicator. My situation is very rare and from my research and time at other clinics before this, I do think I am at the right practice for my situation. I'm 30 with a diminished reserve, low AMH and high FSH with low LH. Dr. Chang is younger and seems to explain things better for me. The nurses, eh. There are good ones and not so good ones. I love the girls who take my blood. Overall, the nurses could do a better job greeting people or explaining appointments, etc when new patients come to the clinic. I once "got in trouble" for having a full blatter at an ultrasound, but I had got to the bathroom. I almost bit the tech's head off (injectables! haha) Overall, no one explained the entire process to me when I was first diagnosed. I was so overwhelmed. They could have done better job, consoling me or offering therapy options to deal with the situation.
What's one piece of advice would you give a prospective patient of Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
Ask for a consult with Dr. Chang or Dr. Cohen instead of Dr. Choe. Dr. Check is very smart. He was one of the first researchers in this field, but the delivery of Dr. Chang is better than Dr. Choe from my experience.
During treatment, were you treated like a number or a human with Eric Chang at Cooper Institute for Reproductive Hormonal Disorders?
The way the waiting room is set up and ultrasounds are administered seems like a cattle call, especially in the morning before work. Many of the nurses are apathetic, but not rude. You can't call your nurse directly, you have to leave a message and someone calls you back.
Describe the protocols Eric Chang used in your cycles at Cooper Institute for Reproductive Hormonal Disorders and their degree of success.
Because of my situation, I was unable to do IUIs. My insurance wouldn't let me do IVF without having 3 failed IUIs first. The doctor advocated for me by writing a letter. After that, we tried a combo of Menopur and Follistem injections. I created 2 eggs which were retrieved but did not fertilize. The next month, we only did Menopur. I created ovarian cysts. The following month, Dr. Chang increased the amount of Menopur I was taking. I created 4 eggs, 2 were retrieved. 1 fertilized and did not implant.
Describe your experience with the nursing staff.
It would be helpful is each patient had a "go-to" nurse. Here, you're rotated. I can't tell you how many times the ultrasound tech asked me "only menopur?" and I had to re-explain the situation. It's taxing. Some of the nurses are sweet while others hate being there I think. When they deliver bad news, they offer condolences but no next steps. If patients were assigned to one nurse, the nurse could consult the doctor before calling the patient.
Describe your experience with Cooper Institute for Reproductive Hormonal Disorders.
Strengths - The lead doctor is backed by knowledge and proof. He has been researching and writing white pages on fertility treatments for decades. The practice is a boutique firm handling the most unique cases. My Primary Care Physician speaks highly of the practices. The Younger doctors in the practice have good bedside manner. Weaknesses - Staff is sometimes not the most polite.
Describe the costs associated with your care under Eric Chang at Cooper Institute for Reproductive Hormonal Disorders.
The IVF cycle out of pocket expense cost us about $6000-$7000 each time. The first cycle, our meds were covered by insurance. At that point we met the "lifetime" max for meds. Which is funny. The actually IVF is covered, but the meds to get me there aren't. Menopur is approximately $80 per vial (I have a great pharmacist!) but I will be taking 4 vials day to stim - and that does not include the gonal or other meds like the premarin/provera to bring on my period to even start the cycle. Plus estrogen, endometrium, etc.
Describe Eric Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Reproductive Hormonal Disorders.
The embryologist at this location is great. She always explains things in lames terms to us. With that said, I have never had the opportunity to transfer more than 1 embryo and cannot comment on that.
What specific things went wrong at Cooper Institute for Reproductive Hormonal Disorders?
  • Failed to call in prescriptions to pharmacy
  • Failed to consider drug intolerance
7
Doctor
Eric Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Cooper Institute for Reproductive Hormonal Disorders
Mt. Laurel
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.