Erica Johnstone

University of Utah

Rated 8.1
Strongly recommend: 67%Neutral: 20%Don't recommend: 13%8.1
67% strongly recommend
36 reviews
Humanity
8.5
8.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.4
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Duke
Residency
Duke
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Erica Johnstone works in 1 office at

University of Utah
Rated 8.6
Strongly recommend: 69%Neutral: 20%Don't recommend: 11%8.6

Explore Clinic
Salt Lake City
675 Arapeen Way
Salt Lake City, UT 84108

36 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
9
NPS
10
Age 35 - 37
7 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
each time I specifically asked to speak with Dr Johnstone, she contacted me personally. When you have her time, she is 100% focused on you and takes the time to answer each question...She is sympathetic and has a great bedside manner. I do wish we would’ve exhausted all possible options to attempt to diagnose my unexplained infertility, but I understand the limitations due to insurance and clinic guidelines and recommendations. She is very knowledgeable and is aware of all published research and updates in infertility, and is happy to discuss them with you...she is constantly reviewing your chart and notes and messages. If you need to reach her, she is available.
The nurses at UCRM are well educated and informative. They will consult with your RE if you have a question they aren’t sure how to address. Unfortunately I had a few instances of unanswered messages and phone calls that resulted in me calling the after hours on call physician for clarification on a trigger shot timing and cycle procession. Sometimes your questions are answered in a few hours and other times it’s 24 hours plus...Strength: experienced providers and nursing staff. CAP approved Andrology and embryology laboratories. Evidence-based practice. Weakness: university-based setting, so you’ll have fellows performing ultrasounds and IUI’s. Frustrating lack of communication with nurses and your primary RE at times. You have to be your own advocate- do not depend on anyone but yourself to remember specifics or your history, even if they are performing an ultrasound or IUI.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone takes as much time as is needed to answer all of your questions. She is sympathetic and has a great bedside manner. I do wish we would’ve exhausted all possible options to attempt to diagnose my unexplained infertility, but I understand the limitations due to insurance and clinic guidelines and recommendations. She is very knowledgeable and is aware of all published research and updates in infertility, and is happy to discuss them with you.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Even if you don’t see Dr. Johnstone at every appointment, know she is constantly reviewing your chart and notes and messages. If you need to reach her, she is available.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
The clinic is very busy and you’re often seen or educated by other providers (ultrasound tech, nurse, other doc on call). However, each time I specifically asked to speak with Dr Johnstone, she contacted me personally. When you have her time, she is 100% focused on you and takes the time to answer each question
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
The overall strategy was to try clomid and IUI for a few cycles. This resulted in one chemical pregnancy. We moved to letrozole with GonalF after issues with thin lining due to clomid. This change resulted in a single intrauterine pregnancy, which resulted in miscarriage at week 11 due to trisomy 18. We had a hysteroscopy and then 3 more medicated IUI cycles with letrozole and gonalF, all of which failed. We are moving to IVF next.
Describe your experience with the nursing staff at University of Utah.
The nurses at UCRM are well educated and informative. They will consult with your RE if you have a question they aren’t sure how to address. Unfortunately I had a few instances of unanswered messages and phone calls that resulted in me calling the after hours on call physician for clarification on a trigger shot timing and cycle procession. Sometimes your questions are answered in a few hours and other times it’s 24 hours plus.
Describe your experience with University of Utah.
Strength: experienced providers and nursing staff. CAP approved Andrology and embryology laboratories. Evidence-based practice. Weakness: university-based setting, so you’ll have fellows performing ultrasounds and IUI’s. Frustrating lack of communication with nurses and your primary RE at times. You have to be your own advocate- do not depend on anyone but yourself to remember specifics or your history, even if they are performing an ultrasound or IUI.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI are $360 Ultrasound for monitoring IUI are $230 (cash) PLUS a $50 office visit fee (new in May 2019) Consult with Dr. Johnstone around $200 depending on length and if it’s a follow up visit. Moving to IVF this cycle. Estimated costs of retrieval and embryology, PLUS embryo biopsy is $10, 830 Not including meds ($4-8,000) Frozen embryo transfer is $2,720, does not include meds ($600-800)
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
I did not have an embryo transfer.
What specific things went wrong at University of Utah?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at University of Utah.
I had to call or message repeatedly to have prescriptions called into the pharmacy. Nurse failed to follow up with me regarding proceeding of IUI based on over stimulation. I had to call the after hours on call physician for clarification
9
Doctor
Erica Johnstone
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
1
Age 44
European
Professor
4th of 4 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I only spent 5% of my experience with Dr. Johnstone who was fine, but 90% of the experience was with the overall staff and it was frustrating and chaotic. There was little way to communicate with Dr. Johnstone herself via direct email or phone, nearly everything is routed through nurses and staff who struggled to provide competent service...the few times I saw the Dr. she was kind...
The nurses [at University of Utah] got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times...
How was your experience with Erica Johnstone at University of Utah?
I only spent 5% of my experience with Dr. Johnstone who was fine, but 90% of the experience was with the overall staff and it was frustrating and chaotic. There was little way to communicate with Dr. Johnstone herself via direct email or phone, nearly everything is routed through nurses and staff who struggled to provide competent service.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
I wouldn't recommend using her facility, especially for egg freezing. Go somewhere else.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Johnstone was kind and competent during the 5% of the process that I spent with her. The rest of the time was spent with other members of her staff, and they were disorganized and harried and unhelpful. I got the idea that the nurse assigned to me was either overworked and ready to quit, or about to get fired, but trying to communicate with the office was nothing but frustration for four solid months.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I froze my eggs at this facility with another doctor who is not there anymore. I saw that they had the latest technology, but when I completed my cycle they only got a handful of eggs and the doctor who happened to be on call to perform the retrieval that day (it's a random doctor, not the same one you see for appts) said that I should come back and do it again "because they didn't use the protocol he would have recommended" and that I was one of the first egg freezing patients they had ever had. That would have been good to know before handing them $10k. He basically admitted that they hadn't used the best protocol for egg freezing, and insinuated that they used one better suited for fresh transfer IVF, which is the majority of their business. Later, I used the frozen eggs to do an IVF ;cycle with Dr. Johnstone.
Describe your experience with your nurse at University of Utah.
I would describe my experience with the staff and nurses as frustrating and chaotic. From the first time I made contact, the nurses and staff sent me info and protocols for fresh transfer IVF. I had to remind them again and again that I was using frozen eggs. They would then ask, where are the eggs coming from? You have them! Your office froze my eggs! This went back and forth in a circle a half dozen times. I think they do 99% fresh transfer IVF, and anything else throws them and you into a cycle of confusion. Communication with the nurses and staff was so poor that I spent hours on it some weeks trying to get questions answered or get important steps coordinated. Twice I had to get an expensive and somewhat invasive prep procedure done over again because of poor communication (had a saline uterine check performed at the wrong time in my cycle). The nursing staff was almost passive aggressive about responding to these issues, as though I was a pest and a problem instead of a patient frustrated by their lack of responsiveness.
Describe your experience with University of Utah.
Again, working with this clinic was frustrating and chaotic. I never felt like I was in good hands. The nurses got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times. When I went to have the actual embryo transfer done and the Dr. pulled up my file, the information for the sperm donor did not match my husband's information and she left the room for a long, awkward pause in which both of us wondered if they had used the wrong sperm. She came back and said that someone on staff had just used the wrong sticker and that other numbers matched so it was fine (how would you even know?). I almost laughed out loud because that was the icing on the cake for what had been a three-ring-circus the entire cycle. Or, so I thought. The actual coup-de-grace was that two months after my IVF cycle, I got a bill for egg storage for my frozen eggs--when I had just used them all in my IVF cycle. I had to make multiple phone calls in which no one could seem to confirm whether I actually still had frozen eggs remaining. This was extremely unprofessional for anyone in this business, because to tell a patient that they no longer have eggs, and then float the possibility that maybe they magically do have some left--raises all kinds of hopes for a patient that are cruel to raise. In the end there were of course no eggs, and they canceled the bill. I received no apology. I went into this cycle with low hopes for success because I only had a half dozen eggs. Thankfully, I have a child without the help of IVF. But this experiences was tragi-comically bad even with low expectations for success. Having said all this, the few times I saw the Dr. she was kind and the lab seems competent.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I paid $10k out of pocket for egg freezing and retrieval. Insurance covered later IVF and I paid about $2,500 out of pocket. I paid about $500/year for frozen egg storage.
What specific things went wrong at University of Utah?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to convey critical information
Describe the specific things that went wrong at University of Utah.
As mentioned previously, working with this clinic was frustrating and chaotic. I never totally felt like I was in good hands. The nurses got my protocol wrong again and again--sending me info for a fresh IVF cycle when I was using frozen eggs. Then, that information got passed on to billing and I was billed multiple times for fresh transfer steps like egg retrieval when I was using frozen eggs. Billing got so confused that they sent me codes--medical number codes--instead of descriptions of the treatments--that I had to google and look up myself to discover the errors and make corrections. This happened multiple times. When I went to have the actual embryo transfer done and the Dr. pulled up my file, the information for the sperm used did not match my husband's information and she left the room for a long, awkward pause in which both of us wondered if they had used the wrong sperm. She came back and said that someone on staff had just used the wrong sticker and that other numbers matched so it was fine (how would you even know?). I almost laughed out loud because that was the icing on the cake for what had been a three-ring-circus the entire cycle. Or, so I thought. The actual coup-de-grace was that two months after my IVF cycle, I got a bill for egg storage for my frozen eggs--when I had just used them all in my IVF cycle. I had to make multiple phone calls in which no one could seem to confirm whether I actually still had frozen eggs remaining. This was extremely unprofessional for anyone in this business, because to tell a patient that they no longer have eggs, and then float the possibility that maybe they magically do have some left--raises all kinds of hopes for a patient that are cruel to raise. In the end there were of course no eggs, and they canceled the bill. I received no apology. I went into this cycle with low hopes for success because I only had a half dozen eggs. Thankfully, I have a child without the help of IVF. But this experience was tragi-comically bad even with low expectations for success. Having said all this, the few times I saw the Dr. she was kind and the lab seems competent.
0
Doctor
Erica Johnstone
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
1
Clinic
University of Utah
Salt Lake City
NPS
Operations
1 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
7
NPS
9
Age 25
Male Factor
European
Income $50K - $99K
Marketer or PR
1st of 2 Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Johnstone was nice and she gave me lots of information...went above and beyond to make me feel informed and prepared. She was confident, which instilled trust, and she walked me through several potential scenarios...[she]recommended testing for me and my spouse as well as a sonohysterogram...She made sure I had all of the information I needed to feel comfortable.
Each nurse[of University of Utah] I interacted with was personable and very kind. During the sonohysterogram, the nurse assigned to my case that day made a potentially uncomfortable procedure run really smoothly...The clinic as a whole uses a really nice online communication software that made it really easy to communicate between appointments and share test results...Under my insurance, I paid $40 a visit and $150 for procedures. I know they have a billing office with payment plans though.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone was nice and she gave me lots of information. As previously stated, I did feel a little dismissed. I know that doctors see this kind of thing every day but it's a new experience for me, and a little extra understanding would have gone a long way with me. That being said, Dr. Johnstone went above and beyond to make me feel informed and prepared. She was confident, which instilled trust, and she walked me through several potential scenarios. I felt like she took a good amount of time with me.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Go in ready to answer a lot of hard questions. It's necessary. But it's good to mentally prepare before you walk in the door.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Johnstone was very nice, but perhaps not as warm as I would have liked. I felt a little dismissed because of my age but other than that small exchange, I found her to be kind and very informative. She made sure I had all of the information I needed to feel comfortable.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Dr. Johnstone recommended testing for me and my spouse as well as a sonohysterogram. My husband, under the direction of Dr. Johnstone, did two rounds of male fertility testing with another doctor in the clinic. My tests came back normal and we were told to pursue treatment with a male fertility specialist.
Describe your experience with the nursing staff at University of Utah.
I feel like the nursing staff was very kind and compassionate. Each nurse I interacted with was personable and very kind. During the sonohysterogram, the nurse assigned to my case that day made a potentially uncomfortable procedure run really smoothly.
Describe your experience with University of Utah.
I liked the clinic overall and ended up being assigned to a new doctor during the course of treatment that I really loved. Everyone seemed to be up to date on our case when we went in each time. When Dr. Johnstone was unavailable, the other doctors took good care of us but were unable to share a lot of information without going through Dr. Johnstone's team. The clinic as a whole uses a really nice online communication software that made it really easy to communicate between appointments and share test results.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Under my insurance, I paid $40 a visit and $150 for procedures. I know they have a billing office with payment plans though.
7
Doctor
Erica Johnstone
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
9
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2020, Unsuccessful
NPS
9
NPS
10
Age 33 - 36
5 IUI
1 IVF
Anovulation
Male Factor
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Erica Johnstone] is great at giving the facts when it came to IVF. When she didn’t know, she would say so. After both of my miscarriages, she was so kind while I cried in her office. I feel like if I ever sent a message in with a concern, I was responded to usually within 12 hours... I was never made to feel stupid when I asked about research I had read and wanted to know her thoughts. She will always have facts and data to back her up.
All of their [University of Utah] doctors are highly experienced. They all know about your case and they review active patients weekly as a team. They have a schedule so they know which doctors will be in clinic for a couple of months out so you k ow who you will see...They are easy to get a hold of and to get an appointment with once you are a patient...IUIs were 300-340 each. We had to have a hospital retrieval which was an extra cost. IVF without meds were $18,000.
How was your experience with Erica Johnstone at University of Utah?
I have other underlying conditions and every time she has checked with me other doctors in relation to the protocol she wanted to pursue. She is great at giving the facts when it came to IVF. When she didn’t know, she would say so. After both of my miscarriages, she was so kind while I cried in her office. I feel like if I ever sent a message in with a concern, I was responded to usually within 12 hours either from her or one of the nurses. They are easy to get a hold of and to get an appointment with once you are a patient. They would allow me to come in extra early for labs or ultrasounds during IVF so I could make it to school to teach.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Don’t be afraid to ask her questions. I was never made to feel stupid when I asked about research I had read and wanted to know her thoughts. She will always have facts and data to back her up.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
As often as possible, I see her. However, if she’s not in the office on that day, then I have seen a number of other doctors in the clinic.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
We did a few IUIs with Clomid and Femara. We then moved to Gonal-F and then to IVF. I was on Menopur, Gonal-F and a trigger shot for our retrieval. I did have some OHSS. For our next retrieval, we will start with a lower initial dose of Gonal-F to hopefully have less eggs but higher quality and also hope to prevent OHSS.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise)
I felt they were as involved in wanting us to be successful as we were.
Describe your experience with University of Utah.
All of their doctors are highly experienced. They all know about your case and they review active patients weekly as a team. They have a schedule so they know which doctors will be in clinic for a couple of months out so you k ow who you will see.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUIs were 300-340 each. We had to have a hospital retrieval which was an extra cost. IVF without meds were $18,000.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
With my other conditions, single embryo transfer is my only option.
9
Doctor
Erica Johnstone
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
9
Age 35
1 IUI
Anovulation
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Johnstone is very open. At first, she suggested an unmedicated IUI, but I voiced that my periods have been irregular so I'd like to do a medicated cycle--without hesitation, Dr. Johnstone agreed...This made me feel like Dr. Johnstone and I are on a team, working together rather than just relying on her...I had an IUI with donor sperm, Letrozole (to promote egg growth) and Ovidrel (to trigger ovulation.) The first IUI was unsuccessful so we are going to try two more rounds then consider IVF. (Hopefully we won't have to do IVF since I have no idea how we'll be able to afford it!)
I love that after each ultrasound [at University of Utah], I was able to meet with a nurse practitioner. It was very reassuring (especially since it was our first time doing IUI) to be able to sit down and walk through the plan and get a clear understanding of the process. The other staff, from check in to check out were very warm and accommodating...Thanks to the MyChart system, communication with staff & Dr. Johnstone is very easy. We only had one hiccup when trying to schedule an ultrasound during a holiday. Other than that, working with the scheduling team has been great.
How was your experience with Erica Johnstone at University of Utah?
We only saw Dr. Johnstone during our initial consultation but I felt the nurses overseeing our ultrasounds & procedures consulted her every step of the way. Dr. Johnstone agreed that we would regroup and meet again if our 3rd IUI was not successful. During our consultation, she made me feel like my age wasn't a deterring factor and she couldn't see anything that would prevent us from having a baby. I don't like things to be sugar-coated and she gave us hope that felt grounded in reality. Realistic hope is so, so valuable.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Come prepared with questions. And if you have an opinion about your treatment plan, communicate that because Dr. Johnstone is very open. At first, she suggested an unmedicated IUI, but I voiced that my periods have been irregular so I'd like to do a medicated cycle--without hesitation, Dr. Johnstone agreed. Other doctors would have made me feel uneducated for suggesting something other than their initial plan. This made me feel like Dr. Johnstone and I are on a team, working together rather than just relying on her.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
During my appointment, Dr. Johnston never made me feel rushed, she took the time answering all of my questions. She has a very warm demeanor while also providing excellent information.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I had an IUI with donor sperm, Letrozole (to promote egg growth) and Ovidrel (to trigger ovulation.) The first IUI was unsuccessful so we are going to try two more rounds then consider IVF. (Hopefully we won't have to do IVF since I have no idea how we'll be able to afford it!)
Describe your experience with the nursing staff at University of Utah.
I love that after each ultrasound, I was able to meet with a nurse practitioner. It was very reassuring (especially since it was our first time doing IUI) to be able to sit down and walk through the plan and get a clear understanding of the process. The other staff, from check in to check out were very warm and accommodating.
Describe your experience with University of Utah.
Thanks to the MyChart system, communication with staff & Dr. Johnstone is very easy. We only had one hiccup when trying to schedule an ultrasound during a holiday. Other than that, working with the scheduling team has been great.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Initial consultation fee, initial blood work, 2 ultrasounds, andrology preparation fee, IUI
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
N/A
9
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 26
2 IUI
Anovulation
PCOS
Income $50K - $99K
Teacher
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
You mostly see nurses... and only see Erica Johnstone when you're discussing next steps in a new plan. She is very knowledgeable. She knew I had PCOS within 5 minutes of talking with me, whereas other OBGYN's and another fertility doctor never even brought it up as an option. I'm so grateful to her for knowing what has been wrong with me this whole time!...We first started out with 2.5mg of letrozole, ovidrel shot after day 11 ultrasound. This is timed ovulation - my follicles weren't producing good enough eggs, so they increased my dosage to 5mg of letrozole. Then I was producing a good egg follicle. Once we did this for 4 months, we started IUI with the exact same procedure as above. I'm in my 2WW to see if my second IUI has worked or not.
They [nurses at University of Utah] are INCREDIBLE. Seriously they're the greatest ever. We can't say enough good things about them. They are caring, loving, kind, and compassionate. They explain everything very thoroughly and help us with whatever we need. If I email them they are very timely in their responses. They never make me feel dumb if I have a question...360 for IUI's, 380ish for ultrasounds...They are very organized. They always leave us with step by step instructions on what do to that month with our plan. They are very easy to reach by phone or email. They are all very loving and caring. They work hard to accommodate us.
How was your experience with Erica Johnstone at University of Utah?
You mostly see nurses at UCRM, and only see Erica Johnstone when you're discussing next steps in a new plan. She is very knowledgeable. She knew I had PCOS within 5 minutes of talking with me, whereas other OBGYN's and another fertility doctor never even brought it up as an option. I'm so grateful to her for knowing what has been wrong with me this whole time!
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Be prepared to see nurses more than her. Which is fine! :)
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She has great bedside manner! Very personable, asked us personal questions about what we like to do. She seems to really care about us.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
We first started out with 2.5mg of letrozole, ovidrel shot after day 11 ultrasound. This is timed ovulation - my follicles weren't producing good enough eggs, so they increased my dosage to 5mg of letrozole. Then I was producing a good egg follicle. Once we did this for 4 months, we started IUI with the exact same procedure as above. I'm in my 2WW to see if my second IUI has worked or not.
Describe your experience with the nursing staff at University of Utah.
They are INCREDIBLE. Seriously they're the greatest ever. We can't say enough good things about them. They are caring, loving, kind, and compassionate. They explain everything very thoroughly and help us with whatever we need. If I email them they are very timely in their responses. They never make me feel dumb if I have a question.
Describe your experience with University of Utah.
They are very organized. They always leave us with step by step instructions on what do to that month with our plan. They are very easy to reach by phone or email. They are all very loving and caring. They work hard to accommodate us.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
360 for IUI's, 380ish for ultrasounds.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
none
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
10
NPS
10
Age 31 - 33
5 IUI
Male Factor
Unexplained
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
So we started our infertility journey a few years ago with Dr Johnstone ... We have done five IU eyes none resulted in a pregnancy we are now in the process of working with dr. Johnstone in beginning IVF in January. ... She has been so helpful in taking extra time for my husband and I when we asked lots of questions. ... Because I only have one ovary it is highly recommended to only do a single embryo transfer.
The University of Utah infertility clinic is amazing. ... working with the financial department with the infertility clinic has been very easy and smooth. Especially when dealing with finances it's always nerve-wracking to try and figure everything out. The staff in the finance department has made it very easy as well as very helpful to have the open communication with them on the different cost of infertility. Because our insurance does not cover most of the things that are taking place they have been very open and upfront with all of the costs so that we can plan for that.
How was your experience with Erica Johnstone at University of Utah?
working with dr. Johnstone has been amazing. She has been so helpful in taking extra time for my husband and I when we asked lots of questions. Each time in our doctor appointments we always feel like we're able to ask all of our questions and not feel rushed or that we need to speed up our appointment time. She takes the extra time to answer things in a way that also helps us understand all of the medical terminology and things that are being discussed such as on the test report. she is very educated which allows us to feel very confident when she is answering our questions we've never have felt like we needed a second opinion or anything working with her.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
one piece of advice I would give New perspective patience is to not be afraid to ask questions. Oftentimes we have heard many other infertility patients and friends of ours Express how they didn't feel like they got all of their questions answered or they felt like they didn't fully understand what dr. Stone that is not the case. She is very soft-spoken but she is very educated and is able to explain things on a much easier level. Especially with medical terminology sometimes it can be overwhelming to try to understand everything she is able to communicate very clearly what is going on and what things mean.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
During our entire infertility journey we both my husband and I have been treated with so much love and care with Dr Johnstone the nurses and the clinic. We have been able to work through and discuss various things that would work for us. Each time after our appointment my husband and I would walk away feeling very hopeful.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
So we started our infertility journey a few years ago with Dr Johnstone. We were able to start taking clomid and seeing how my body responded to it. after doing our first IUI and it wasn't a success we were able to sit down with Dr Johnstone and sit and talk with her about how my body responded and what things we can do different than next time. We were able to increase the dose of clomid. Before continuing though into the next IUI she wanted to make sure that my uterus and ovaries and Fallopian tubes all were working properly so she requested I get an MRI. It really was a blessing to have gotten the MRI because we were able to see that I do not have both of my ovaries. My kidney is in my right pelvic area resulting in only having one ovary. By only having one ovary it also causes your uterus to be half of the size. Having this information allowed us to be very cautious of when we were doing IUI making sure I was ovulating on my left ovary. having had this information had us feel more comfortable and confident and going into IUI procedures. We have done five IU eyes none resulted in a pregnancy we are now in the process of working with dr. Johnstone in beginning IVF in January.
Describe your experience with the nursing staff at University of Utah.
all of the nurses that we have worked with have been amazing. They have all been very helpful through this entire process. Helping us set up appointments understand test results and even where we can go for additional information. They have been amazing to work with!
Describe your experience with University of Utah.
The University of Utah infertility clinic is amazing. There are so many different things that they offer at their clinic which helps especially if you're needing to do multiple things such as having your husband giving a semen analysis or having you have a procedure it's all done in one location. They have upgraded a lot of their machine so it gives more accurate picture and quality for ultrasounds. Overall the clinic is great.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
working with the financial department with the infertility clinic has been very easy and smooth. Especially when dealing with finances it's always nerve-wracking to try and figure everything out. The staff in the finance department has made it very easy as well as very helpful to have the open communication with them on the different cost of infertility. Because our insurance does not cover most of the things that are taking place they have been very open and upfront with all of the costs so that we can plan for that.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Because I only have one ovary it is highly recommended to only do a single embryo transfer. Doing multiple embryo transfer transfer can result in a miscarriage of either one or both of the embryos. With this information both my husband and I will only be doing single embryo transfer each time in the IVF.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 32 - 33
5 IUI
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Johnstone truly cares about her patients. She makes you feel like you are the only one that matters. ... She gives options, let’s you be a part of the decisions, and treats you like you are her only patient. ... Not only did she explain the statistics and studies of everything we did, she explained what she personally has seen and would even tell us pros and cons of each procedure. She never left us in the dark of not knowing what to expect.
They [staff at University of Utah] are compassionate human beings! They can understand what each individual patient is going through and that’s how they treat you, like you are the only one that matters. Very thorough in the treatment plan and explained everything with great detail. ... They [nurse] always greeted us with a smile and made us feel important. They do this all day long and it could become monotonous for them, but we never felt that way.
How was your experience with Erica Johnstone at University of Utah?
Dr Johnstone truly cares about her patients. She makes you feel like you are the only one that matters. She explains everything with great detail and makes sure you Understand before you leave. She gives options, let’s you be a part of the decisions, and treats you like you are her only patient.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Wait to see Dr Johnstone! We did and are so grateful that we did. She’s amazing!!
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr Johnston is the most caring doctor we have seen. She takes the time to explain in every detail what you should expect from taking pills to staring Ivf. We felt like we were the only one that mattered.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Not only did she explain the statistics and studies of everything we did, she explained what she personally has seen and would even tell us pros and cons of each procedure. She never left us in the dark of not knowing what to expect.
Describe your experience with the nursing staff at University of Utah.
They always greeted us with a smile and made us feel important. They do this all day long and it could become monotonous for them, but we never felt that way.
Describe your experience with University of Utah.
They are compassionate human beings! They can understand what each individual patient is going through and that’s how they treat you, like you are the only one that matters. Very thorough in the treatment plan and explained everything with great detail.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
My insurance covered a lot of the doctor appointments which was nice. All of the ultrasounds, IUIs, medications, HSG test, and a few others were not covered and we had to pay out of pocket.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She did explain the pros and cons of this to us. We were wanting to transfer 2 embryos but after hearing the research and studies we are okay with just transferring 1 when it comes time. She explained this in detail to us and we appreciate that.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
8
NPS
9
Age 35
1 IUI
1 Egg Freezing
Male Factor
Unexplained
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Neutral
Strongly Recommends
Successful
She [Dr. Johnstone] is fair, blunt, and informative. She can come across as slightly scripted sometimes, which rubs some the wrong way, but she diverts from the script as needed. I have requested some unique accommodations, and she has done everything she can in that respect without making me feel stupid. I've never felt rushed or like I'm asking stupid questions. She is brilliant, which is a little intimidating. I do wish she'd try to get to know me as a person a little bit more.
Our clinic [U of Utah] doesn't have a lot of visual bells and whistles, which I appreciate. It doesn't seem like I'm paying for fancy furniture and decorations. The online portal used by the university is awesome. It makes communication easy and fast. My only complaint is that despite the sign saying not to bring children, there are almost always children there. I understand it's a sensitive thing, but it bugs me.
How was your experience with Erica Johnstone at University of Utah?
She is fair, blunt, and informative. She can come across as slightly scripted sometimes, which rubs some the wrong way, but she diverts from the script as needed. I have requested some unique accommodations, and she has done everything she can in that respect without making me feel stupid. I've never felt rushed or like I'm asking stupid questions. She is brilliant, which is a little intimidating. I do wish she'd try to get to know me as a person a little bit more.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Come armed with questions, knowing she will answer them but might not think to initiate that train of thought.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She is almost frustratingly objective, which could make you feel like a number. However, she reaches out when it's not required, spends as much time as you want with her, and engages in small talk about personal lives at times.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
For our one IUI, I took femara for a few days and tested for ovulation at home. When positive, I scheduled the procedure for the next day and had a nurse do the IUI. For the egg retrieval, I took 112.5 IU gonal-F and one vial of menopur each day for 10 days. The dosages were conservative because my amh is 7.4 and there were concerns about OHSS. I started cetrotide on day 6 and took it for five days. I triggered with a hybrid lupron and hcg. Egg retrieval resulted in 20 eggs. Of those, 15 were mature and 14 fertilized through ICSI. Four made it to freeze on day 6. I did not receive good a good explanation about the extreme dropoff or slowness to reach blast. Three were rated good/fair and one poor. Our doctor did not recommend testing on the embryos, primarily because of the cost (about $4,000). FET #1 started with birth control pills. After two weeks, I added 10 IU lupron. I stopped BCP a week later and decreased lupron to 5 IU after 10 days. Also on that day, I added 1 mg estrace twice a day. A week later, I increased estrace to 2 mg, three times a day. On week four of lupron, we did a lining check ultrasound. It was over 10 mm and trilaminar. Two days later, I stopped lupron, decreased retrace back to 1 mg 2x daily and started 100 ml of progesterone in oil. Five days later, we transferred one embryo. It did not thaw well and was rated poor at the time of transfer. I was given one lupron dose day of transfer. I stayed on the same estrace and PIO protocol for 10 days, until we had a negative beta. FET #2 had the exact same protocol with drugs and the same problem with the thaw. Our doctor still recommended transferring it and said she sees a lot of babies come from poorly rated embryos. She said she doesn't put as much stock into ratings as other doctors and added that the rating at the time of freeze is more critical than at the time of transfer. I'm now 8 days past transfer and testing negative at home. Our doctor did recommend transferring our two remaining embryos at the same time in our next attempt. She'll probably also provide the option of an endometrial scratch but didn't sound super confident about the research around it.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise F)
We like Denise. She is informal and kind. She is a little frantic and seems to always appear over-caffeinated, but it doesnt affect her performance. She has always gotten back to me very fast and gives good information.
Describe your experience with University of Utah.
Our clinic doesn't have a lot of visual bells and whistles, which I appreciate. It doesn't seem like I'm paying for fancy furniture and decorations. The online portal used by the university is awesome. It makes communication easy and fast. My only complaint is that despite the sign saying not to bring children, there are almost always children there. I understand it's a sensitive thing, but it bugs me.
Describe your experience with your monitoring appointments at University of Utah.
It was efficient and fast. I always got in fast and was never kept waiting in the room. I wish the time window was longer. (It was 7-9 a.m. and I live 90 minutes away.)
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI was $500. IVF egg retrieval freeze-all was $9750 with ICSI Meds for egg retrieval were about $4000 FET is $2720 Meds for FET were $400
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She seems to operate by what the research says is best for my age.
8
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2018, Successful
NPS
9
NPS
10
Age 29 - 37
6 IUI
1 IVF
Endometriosis
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
My endometriosis was first treated [by Dr. Erica Johnstone] to help reduce inflammation and to reduce the toxic environment that was created as a result. First a laparoscopy was performed to remove extensive endometriomas that had formed. Then I was provided with 3 months of depot lupron injections to reduce the size of the other endometriomas that could not be removed. We then moved on an IVF cycle using a moderate level of dosing of injectables for this procedure. I did respond well and 9 eggs were retrieved and all fertilized. 2 embryos were implanted, though none others survived to freezing. This resulted in the live birth of a singleton. The dosing for medication was based on my age and AMH testing.
UCRM is up to date on new techniques and research being done. The doctors and staff are all very knowledgable and available to answer questions whenever needed. They are also quick to respond to emails and phone calls. The only draw back is that you will not see your assigned doctor for every visits or procedure, but I have not had a negative experience with any of the other staff.
How was your experience with Erica Johnstone at University of Utah?
Erica is great at providing all the information and being forthcoming with both the good news and that bad, but does so in a way that is kind and gentle. She remains up to date on the recent breakthroughs and studies going on and in turn provides that information to her patients. Working with Erica always feels like you're working with a team and you are included in the decisions in your health care.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Do not be afraid to ask her questions or have her clarify information. She is not someone that will ever feel like less of a person because you do not fully understand what is going on.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Erica would at every appointment check in with us to see where we were at emotionally with everything that was going on. Her concern was not only our physical health, but also our emotional health and the health of our relationship.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
My endometriosis was first treated to help reduce inflammation and to reduce the toxic environment that was created as a result. First a laparoscopy was performed to remove extensive endometriomas that had formed. Then I was provided with 3 months of depot lupron injections to reduce the size of the other endometriomas that could not be removed. We then moved on an IVF cycle using a moderate level of dosing of injectables for this procedure. I did respond well and 9 eggs were retrieved and all fertilized. 2 embryos were implanted, though none others survived to freezing. This resulted in the live birth of a singleton. The dosing for medication was based on my age and AMH testing.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi)
The nursing staff at UCRM is great. They are all knowledge and kind. They are available to answer any questions and assist with any needs.
Describe your experience with University of Utah.
UCRM is up to date on new techniques and research being done. The doctors and staff are all very knowledgable and available to answer questions whenever needed. They are also quick to respond to emails and phone calls. The only draw back is that you will not see your assigned doctor for every visits or procedure, but I have not had a negative experience with any of the other staff.
Describe your experience with your monitoring appointments at University of Utah.
There is often little wait for these appointments and things are moved through efficiently and effectively. Monitoring or ultrasound appointments are scheduled during certain parts of the day, but they usually have a few times available to try and accommodate your schedule.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
The IVF cycle had a flat fee of $8900, which included things like assisted hatching, egg retrieval, ultrasounds, etc. Medications were obtained through a separate pharmacy, but because we were able to meet with Dr. Johnstone in a hospital setting, we did receive a small reduction in cost. Medications cost about $3500. We have also completed IUIs with Dr. Johnstone and these cost a flat rate of $360.
9
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Successful
NPS
10
NPS
10
Age 39 - 44
5 IUI
1 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Doctor Johnstone always responded promply to emails. She responded within 24 hours as advertised, but usually lots sooner. I had some bleeding early on with my first pregnancy Dr. Johnstone adjusted her schedule and got me in that morning and checked me out personally. Dr. Johnstone is a wonderful doctor and has spoiled me for other doctors. I have gone to other doctors expecting the same care and it just doesn't happen. There are few doctors as good as doctor Johnstone. I always felt like she really cared.
This clinic [Univ of Utah] is so good it has gotten very popular in the last couple of years. It takes a few months to get into. However, it is worth the wait. I called for an appointment back in January and the soonest I could get an appointment was June. Once we got in everyrhing has gone very quickly. I think they are doing the best they can to meet the patient demand. They continue to review their practices to meet their current patients needs as well as finding ways to help more and more new patients. Things are a bit busier this time, but I still feel like everyone knows who I am, why am there and I feel like they have my best interest in mind.
How was your experience with Erica Johnstone at University of Utah?
Doctor Johnstone always responded promply to emails. She responded within 24 hours as advertised, but usually lots sooner. I had some bleeding early on with my first pregnancy Dr. Johnstone adjusted her schedule and got me in that morning and checked me out personally. Dr. Johnstone is a wonderful doctor and has spoiled me for other doctors. I have gone to other doctors expecting the same care and it just doesn't happen. There are few doctors as good as doctor Johnstone. I always felt like she really cared.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Go in prepared to ask questions. Doctor Johnstone will take the time to answer your questions. If you just feel clueless that is ok too. Doctor Johnstone explains things very clearly and does all that she can to make sure you understand your options and what is going on.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Johnstone was always kind, but honest about what to expect with each procedure. When results came back negative she was always the one to call me not a random nurse. I always felt like she had my best interest in mind and did all she could within her power to help us.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
We started out trying IUI with clomid. My AMH levels were good so we tried this first. I responded well to clomid so we tried IUI's 3 times all resulted in negative pregnancy tests. We went on vacation and just did a clomid round that month with was also negative. The next two months we did IUI's with clomid and a couple of days of injectable medication follow by a trigger shots. Both months ended with negative pregnancy tests. A few months later I started IVF with a lupron down regulating prior to start IVF fertility meds. Also my AMH levels came back poor which resulted in me using high levels of fertility meds. When I went to my lining check most of my folicals had disappeared depite the high levels of fertility meds. That cycle was canceled and I just went in for another IUI. That cycle resulted in another negative pregnancy test. We did another IVF round this time Dr. Johns didn't have me use lupron. The cycle was much more natural, but I still used very high levels of fertility meds. They were able to retrieve 11 eggs, 10 of which fertilized, but only one made it to be a day 5 embryo. The one embryo was transferred, but still resulted in a negative pregnancy test. Following this we looked into adoption and also embryo donation. We went to another state and tried two rounds of donor embryos under another doctors care. Dr. Johnstone helped us out with all of the testing and lining checks before each frozen embryo transfer with the other doctors in another state. Doctor Johnstone was still very supportive while we worked with another doctor. One donor embryo cycle was negative and the next one ended up being a chemical pregnancy. Following that we returned to Doctor Johnstone to do IVF with donor eggs. We qualified for a guarantee program and decided to participate in it. Our first donor cycle ended before the transfer date. None of the embryos made it. We chose a second donor who backed out a few days before we started medication. We made it to our transfer date with our third donor. We had 6 five day embryos on the transfer date. We decided to transfer 2 embryos which resulted in our twins. We were able to freeze the other 4 embryos. Recently we we t back for a frozen embryo cycle which resulted in positive pregnancy tests. Right now I am taking meds and waiting for my viability scan when I reach 7 weeks pregnant. We are excited and hoping for the best. We are so greatful for all of doctor Johnstones help and support though out this journey.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Danielle Moore)
Danielle Moore and Jennifer Baxter were wonderful to work with. I got regular emails and reminders from them which helped a lot.
Describe your experience with University of Utah.
This clinic is so good it has gotten very popular in the last couple of years. It takes a few months to get into. However, it is worth the wait. I called for an appointment back in January and the soonest I could get an appointment was June. Once we got in everyrhing has gone very quickly. I think they are doing the best they can to meet the patient demand. They continue to review their practices to meet their current patients needs as well as finding ways to help more and more new patients. Things are a bit busier this time, but I still feel like everyone knows who I am, why am there and I feel like they have my best interest in mind.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI $1,400 IVF about $9,000 IVF meds $1,500 - $5,000 Frozen embryo transfer $2,720 IVF with egg donor about $20,000
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Our doctor encouraged us to only transfer one embryo when we used donor eggs. We got a little anxious once we had to choose a third egg donor and chose to transfer 2 embryos instead of the recommended 1. It was a very difficult pregnancy and doctor Johnstone was right to suggest only transferring one embryo. However, they were supportive when we chose to transfer 2.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
9
NPS
10
Age 27 - 28
3 IUI
Unexplained
Latinx
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
The doctor [Dr. Erica Johnstone] will provide options for your journey, but you will need to be prepared to make decisions on how aggressive you want to be... first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus. I have always ovulated on my own and never had problems with my cycle, but she prescribed Clomid to increase the number of eggs that would be released, in hopes that this would increase the chance that one would be fertilized. Since we wanted to be more aggressive, she coupled this with IUI. My side effects from the Clomid were not ideal, so she switched me to Letrazole. Unfortunately, no one of the IUIs worked, but she gave me all of the options possible to maximize my chances of getting pregnant.
The University of Utah is very research-based, which I like...They [nurses] are all very sensitive to the nature of our situation, which I greatly appreciate. I also like that I can email them with my questions anytime during the week and they respond within a day...Dr. Johnstone first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone has been amazing. I was so frustrated when I first went to see her because it felt like we had been trying to get pregnant on our own forever. She met with us to create a plan and explained what to expect during our journey. She was very matter-of-fact, but also sensitive to how we were feeling about each step. Infertility is a scary journey, but I felt very comfortable in her care.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
The doctor will provide options for your journey, but you will need to be prepared to make decisions on how aggressive you want to be.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Dr. Johnstone first suggested surgery to fix my bicornuate uterus. She thought that this may have been a cause of our infertility, especially if there wasn't sufficient blood flow to the top of the uterus. I have always ovulated on my own and never had problems with my cycle, but she prescribed Clomid to increase the number of eggs that would be released, in hopes that this would increase the chance that one would be fertilized. Since we wanted to be more aggressive, she coupled this with IUI. My side effects from the Clomid were not ideal, so she switched me to Letrazole. Unfortunately, no one of the IUIs worked, but she gave me all of the options possible to maximize my chances of getting pregnant.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Molly (I think))
They are all very sensitive to the nature of our situation, which I greatly appreciate. I also like that I can email them with my questions anytime during the week and they respond within a day.
Describe your experience with University of Utah.
The University of Utah is very research-based, which I like. Overall a great place for infertility treatment. My only complaint is that there isn't a clinic closer to where I live. I have to drive 2 hours each way for an appointment.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
My insurance was not accepted by the UofU, so we had to pay for surgery ($1,000), IUIs ($400 x 3), etc., out of pocket. Fertility treatments are usually not covered anyway, so this was not hugely different than if we went somewhere else.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Not applicable.
9
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
3 IUI
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Erica [Dr. Johnstone] was fantastic. she had this soft manner in her work and in her voice that made me always feel so calm and at ease. Infertility is a stressful time as it is and with her manner and her genuine care i felt like i was in the best hands.... even though you do not see erica every appointment know that she has the worlds best nurses and you are in great hands.
This clinic [University of Utah] is very calm and quiet. They havea request to not bring children into the office which i could not agree more with. With the sensitivity of this manner i thought it was a very appropriate thing. I thought they were very organized and helpful when trying to make an appoitment... I can't Say how much i love and appreciate Heidi and Sara. I have never had nurses care so much about me in my life.
How was your experience with Erica Johnstone at University of Utah?
Erica was fantastic. she had this soft manner in her work and in her voice that made me always feel so calm and at ease. Infertility is a stressful time as it is and with her manner and her genuine care i felt like i was in the best hands.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
I would say that even though you do not see erica every appointment know that she has the worlds best nurses and you are in great hands.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
I felt that every time I came into the office they knew me, they remembered what we had been through. Also when we had bad news of a cancelled cycle they were very considerate and I felt like they cared by trying everything possible to not make that happen again. Also the communication between me and the nurses was incredible I never felt like I was doing all the work or the only one who cared.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
first cycle was a plan for an IUI. she prescribed me provera to induce my period. After provera and on the 2nd day of my cycle i went in for an ultrasound and also to start Famera 3 pills a day for 5 days. After 5 days i went back for an ultra sound. At this ultrasound i had 3 non mature eggs so i was then prescribed Gonal F (37.5ml) for 3 days. After 3 days i went back in for an ultrasound and found that i had 1 egg that was mature at 22 mm and the rest fell behind and stopped growing. At this point i was to do the trigger shot that night and then 36 hours later i had an IUI with fresh sperm. After this i had progesterone for 14 days and after that i took a pregnancy test which was negative. Cycle 2 we did the exact same protocol, after day 3 of my Gonal F injections we saw on the ultrasound that i made 7 mature eggs resulting in a cancelled cycle and restrain from sex. Cycle 3- we decided to only try Famera this round, i took 3 pills a day for 5 days and then on day 10 i went in for an ultrasound showing that i had 3 eggs that were not mature yet, erica decided to let me coast. I went in three days later and found that 3 eggs were mature. We waited one extra day and then did the trigger shot and again 36 hours later did an IUI with frozen sperm due to my husband being out of the country. After 14 days we got a negative pregnancy test.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Heidi and Sara)
I can't Say how much i love and appreciate Heidi and Sara. I have never had nurses care so much about me in my life. They cared just as much as i did about me getting pregnant. The communication between us was so easy and i knew that if i ever had a question they would call me back within 15 minutes. They were amazing
Describe your experience with University of Utah.
This clinic is very calm and quiet. They havea request to not bring children into the office which i could not agree more with. With the sensitivity of this manner i thought it was a very appropriate thing. I thought they were very organized and helpful when trying to make an appoitment
Describe the costs associated with your care under Erica Johnstone at University of Utah.
my insurance has not covered much but we paid about 250 each doctor visit and with medication and IUI, Sperm sample, freezing, ultrasounds. We ended up paying about 3,000 each cycle and we have done 3
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 38
1 IUI
PCOS
Unexplained
European
Income $0 - $49K
3rd of 3 Docs
6 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Erica Johnstone took the time to help me fully understand the risks of both IUI and IVF after successful removal and repair of removing the septum in my uterus. I was afraid to do IVF and she came in and sat down with me. She explained pros and cons of both procedures. Skee put my fear at ease by helping me understand both procedures. I decided to try IUI once more time #7. But, it didn't work. She kept in constant contact through mychart and by phone.
I requested to continue care with my nurse Sara Tollstrup [at University of Utah-SLC] . She is that good. She is fun to talk to. She shares personal experiences and makes her relatable to you. She's fun to talk to in person, over the phone and through my chart.... I struggled having to schedule procedures through their main scheduler at the U. I thought she was rude and took forever to get ahold of. I had to go through my nurse to finally get me procedures scheduled. But I love the facility, doctors and the nursing team.
How was your experience with Erica Johnstone at University of Utah?
Dr. Erica Johnstone took the time to help me fully understand the risks of both IUI and IVF after successful removal and repair of removing the septum in my uterus. I was afraid to do IVF and she came in and sat down with me. She explained pros and cons of both procedures. Skee put my fear at ease by helping me understand both procedures. I decided to try IUI once more time #7. But, it didn't work. She kept in constant contact through mychart and by phone.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
She seems abrupt at first but she is really a kind and caring doctor. She is really brilliant and patient. Don't be afraid or embarrassed to ask any questions. She's more than willing to help you feel at ease and comfortable.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Erica Johnstone would come in ann's talk to me before, during and after procedures. She personally called to check on me after my sonohys procedure to remove scarring from a prior procedure. I wanted to try one more IUI after the septum in my uterus was removed and healed. Dr. Johnstone came in personally and explained the likelihood of pregnancy of with both IUI and IVF. IVF scares me a lot. We decided to try one more IUI. But, it didn't work.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara Tollstrup )
I requested to continue care with my nurse Sara Tollstrup. She is that good. She is fun to talk to. She shares personal experiences and makes her relatable to you. She's fun to talk to in person, over the phone and through my chart.
Describe your experience with University of Utah.
I've had three different doctors through the U. Dr. Bernheisel, Dr. Petersen and then Dr. Johnstone. I struggled having to schedule procedures through their main scheduler at the U. I thought she was rude and took forever to get ahold of. I had to go through my nurse to finally get me procedures scheduled. But I love the facility, doctors and the nursing team.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
2 IUI
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience with dr Johnstone was great. Although I did only see her a couple times, it did not bother me one but because she has the worlds best nurses. I felt as though dr Johnstone cared as much as I did about getting pregnant and her compassion and her soft manner helped me relax.... Our first cycle we did provera for 7 days to induce period, ultrasound on day 3 of my period. We then started letrozole (famera) for 5 days 3 pills a day.
Whenever I would go into the office [U of Utah] for my appointment they knew who I was, called me by name and remembered exactly what we have been though.... I can’t say enough of Heidi and Sara.... They called me back if I ever had a question and if they told me they would call m for results they did, and it would be in a timely matter.... Great clinic, clean, quiet... I also very much agree with there sign that says “due to the sensitive manner of our practice we would ask that no kids be brought into the office” when going through infertility big things happen in this office
How was your experience with Erica Johnstone at University of Utah?
My experience with dr Johnstone was great. Although I did only see her a couple times, it did not bother me one but because she has the worlds best nurses. I felt as though dr Johnstone cared as much as I did about getting pregnant and her compassion and her soft manner helped me relax. Although we still have not gotten pregnant like we hoped I still feel as though I am getting the correct treatment and I trust my doctor and nurses completely.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Just knowing that you won’t see dr Johnstone as much as I though it really didn’t matter. She had amazing nurses who take care of you just as much as dr Johnstone would.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Going through infertility you are already so sensitive. It’s a hard topic, hard time emotionally and physically. Whenever I would go into the office for my appointment they knew who I was, called me by name and remembered exactly what we have been though. I genuinely felt like dr Johnstone and her nurses cared about me as a person and not just a patient
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I am currently living in the Philippines and we tried every way possible to get pregnant here including 3 iui’s. It didn’t work. So we have traveled back to Utah 3 times to do iui’s. Our first cycle we did provera for 7 days to induce period, ultrasound on day 3 of my period. We then started letrozole (famera) for 5 days 3 pills a day. Then on day 5 of letrozol I went in for another ultrasound. This scan showed I had 3 not mature eggs I think about 10mm so she decided to do gonal f for 3 days 37 units a day. I then went back after 3 days and saw that 1 egg had made it for 24mm. That night we did the trigger shot, waited 36 hours and did an iui with fresh sperm. This resulted in a negative pregnancy test. Our second iui in Utah was done the exact same way, same medicine same ultrasounds but when I got to my ultrasound 3 days after taking gonal f they say I had 6 mature eggs and dr Johnstone believed we should cancel that cycle. Our third iui she decided to just do letrozol. So I did 5 days of letrozol 3 pills a day and then come back in on day 10 for an ultrasound. This ultrasound showed that I had 3 follicles growing. We decided to just let coast and come back two days later. This ultrasound showed that 2 eggs were 20 mm and the third one was 15mm with the past showing I haven’t had any luck they decided to wait two days to do the trigger shot in hopes that all three eggs would be viable. I was also aware of all the risks. I then did the trigger shot and then 36 hours later we did an iui with frozen sperm due to my husband being out of the country. This also resulted in a negative pregnancy test.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara tolstep and heidi )
I can’t say enough of Heidi and Sara. They were amazing. I have never had such care and compassion in any other doctor. They called me back if I ever had a question and if they told me they would call m for results they did, and it would be in a timely matter. I feel like I am better friends with my nurses then just there patient. They cared about me and my circumstance. They would randomly check on me. I can’t say enough good things about Heidi and Sara.
Describe your experience with University of Utah.
Great clinic, clean, quiet... I also very much agree with there sign that says “due to the sensitive manner of our practice we would ask that no kids be brought into the office” when going through infertility big things happen in this office and little things like babies and kids are so hard to see during hard times.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I have had great insurance but I have had to pay for almost all visits and medications. Each visit should be about $328 but with insurance comes out to be 180 or so. Then each shot was about $70 except trigger shot which was $120. In all with three iui’s I would think we have spent about $7-8,000
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
7
NPS
7
Age 30 - 31
1 IUI
Anovulation
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
I do feel like she [Dr. Erica Johnstone] had our best interests in mind though and wanted to be the least aggressive to save us money and lower the risk of overstimulating me with too much medication. I wish she was available more to answer questions and dictate changes to our treatment plan...Since it was my second miscarriage, we did testing on the fetus and myself, but everything came back normal. After the miscarriage, I retained tissue so we had to perform a sonohysterogram and then a hysteroscopy to remove the tissue and see if any problems inside my uterus could be causing my miscarriages... We never did injectables because she was afraid I would over respond even to a low dose and we would be forced to cancel an IUI because of the risk of multiples.
Sara [at University of Utah] was amazing at responding to our questions and treatment protocol because Dr. Johnstone became extremely busy after the clinic lost a Dr. She had gone through infertility herself and she was always compassionate and understanding. I felt like she was rooting for us and really cared about our success...This clinic is extremely busy and the Dr.'s are over booked.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone is a caring and knowledgeable doctor. At times I felt she was much too busy to attend to all her patients and I feel like our care suffered because of it. I do feel like she had our best interests in mind though and wanted to be the least aggressive to save us money and lower the risk of overstimulating me with too much medication. I wish she was available more to answer questions and dictate changes to our treatment plan.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
I feel Dr. Johnstone is a caring and highly educated Dr. If she has time for you as a new patient, I would recommend her.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr. Johnstone was always caring and thorough when we met with her. I felt she was honest about our treatment options and when it was necessary to get more aggressive.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
My diagnosis is annovulatory PCOS, so Dr. Johnstones goal was to get me to ovulate. In the beginning we tried three cycles with just Femara and I never ovulated despite developing mature follicles. Then we moved to femara plus a trigger shot to force ovulation combined with timed intercourse. I was able to get pregnant through this method, but I miscarried. Since it was my second miscarriage, we did testing on the fetus and myself, but everything came back normal. After the miscarriage, I retained tissue so we had to perform a sonohysterogram and then a hysteroscopy to remove the tissue and see if any problems inside my uterus could be causing my miscarriages. When I started the femara again after the miscarriage, my body didn't respond. So we had to double the days I took the meds, 10 days instead of 5. We continued with the trigger shot and timed intercourse but moved to IUI after that was unsuccessful twice. We never did injectables because she was afraid I would over respond even to a low dose and we would be forced to cancel an IUI because of the risk of multiples.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Sara was our nurse practitioner that we worked with closely )
Sara was amazing at responding to our questions and treatment protocol because Dr. Johnstone became extremely busy after the clinic lost a Dr. She had gone through infertility herself and she was always compassionate and understanding. I felt like she was rooting for us and really cared about our success.
Describe your experience with University of Utah.
This clinic is extremely busy and the Dr.'s are over booked. That being said, I do think the Dr.'s and nurses are knowledgeable and capable.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
IUI cost $360 just for the procedure. Each follicle monitoring ultrasound was $230. Each trigger shot was $40. Appointments to meet with Dr. Johnstone were $265. The hysteroscopy was covered by insurance but would have been $460 if it hadn't been.
7
Doctor
Erica Johnstone
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2016 - 2017, Unsuccessful
NPS
10
NPS
10
Age 35 - 36
9 Fertility Medications
PCOS
Income $0 - $49K
2nd of 2 Docs
63 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Johnstone] never made me feel like I was a worthless case. She explained to me that my age is a factor, but there were atleast 10 things I could try before I had a hysterectomy. She was compassionate when things didn't work and made sure that I knew that I wasn't a lost cause. I never felt like my needs or concerns were pushed aside and she took time to listen to all of my questions and concerns.
The very first time I went in it felt like I had a long waiting time. But now I know that it's because the doctor was treating her patients the same way they treated me. They [University of Utah] are kind and friendly and genuine. They are personable and every time I went in after they knew me by name and were excited to see me back.... They were always kind and never made me feel dumb or like my questions were silly.
How was your experience with Erica Johnstone at University of Utah?
She never made me feel like I was a worthless case. She explained to me that my age is a factor, but there were atleast 10 things I could try before I had a hysterectomy. She was compassionate when things didn't work and made sure that I knew that I wasn't a lost cause. I never felt like my needs or concerns were pushed aside and she took time to listen to all of my questions and concerns.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Go see her! She is amazing!
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Erica never spoke to me like I was just another patient. She was kind and made sure she knew my case and what I was there for and guided me along the way. She has always been there to answer any of my questions and never made me feel like she was in a rush to get to the next appointment.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Started Letrozole 2.5 mg and then made an ultrasound appointment. Start taking the Ovulation predictor tests ever day and have intercourse the day it turns positive and the following 2 days. Also took norethindrone and increased the amount of letrozole to 7.5 mg.
Describe your experience with the nursing staff at University of Utah.
They were always kind and never made me feel dumb or like my questions were silly. I went embarrassed for being there the first time, but then they made it comfortable that the next times I went, I wasn't embarrassed.
Describe your experience with University of Utah.
The very first time I went in it felt like I had a long waiting time. But now I know that it's because the doctor was treating her patients the same way they treated me. They are kind and friendly and genuine. They are personable and every time I went in after they knew me by name and were excited to see me back. I was happy that I got the team that I did, because they were always so welcoming. At my old clinic, it wasn't that way. So this was a refreshing way to feel going into a doctors office. Doctors offices aren't normally as kind and welcoming as Dr. Johnstone's office is. But I love this clinic and have referred many of my friends who are also having fertility problems. With the help of Dr. Johnstone and her team, she was able to help my friend have her first baby after trying for a very long time. I am excited for my next visit to their office.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I don't remember.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 40
1 IVF
Diminished Ovarian Reserve
Male Factor
European
Income $200K - $499K
Engineer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Erica Johnstone] was very honest about our possibilities and she was very caring. I really loved working with her and felt like she really cared about us...After the egg retrieval, we transferred in 2 fresh day 5 embryos. We had 2 lower quality ones to freeze. Both eggs took and one split. We successfully had triplets. We went to Dr. Johnstone for our second transfer of frozen embryos. We put in 2 lower quality embryos and hoped for the best.
She [nurse at University of Utah] was well organized. She printed us out a calendar and it explained when and what to take each day. If I had any questions I could call or email her...Fresh cycle with ICSI was about $12,500. Meds for fresh cycle (I was worst case scenario) were around $8000. Frozen transfer with all meds and needed tests cost about $5000...I felt like the clinic was very busy. There was a bit of a backlog to get in initially. It took like 2 months to get the initial appointment. Once you got that appointment and got on the schedule to get going, it went faster, but getting in took time. Honestly, I was a bit impatient with the time it took, but they get results and they have great care. It's worth the wait if you want to get pregnant.
How was your experience with Erica Johnstone at University of Utah?
She was a great doctor. She went over the egg count, maternal age, embryo quality and explained our possibilities. I really felt like she was there to help us conceive and would do everything she could to make that happen.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
This doctor is really smart. She's going to do all she can to help you have a baby. Listen to her and follow the plan she outlines exactly.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She was very honest about our possibilities and she was very caring. I really loved working with her and felt like she really cared about us.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
During the egg retrieval, I had lots of shots. Some of the medicines had to be mixed. I took them at the same time each day. I had gonal-f, HGH, Lupron, and a few other medicines. After the egg retrieval, we transferred in 2 fresh day 5 embryos. We had 2 lower quality ones to freeze. Both eggs took and one split. We successfully had triplets. We went to Dr. Johnstone for our second transfer of frozen embryos. We put in 2 lower quality embryos and hoped for the best. After the transfer I also had shots each day of progesterone. I also had some pills to take each day. I had an alarm set and would take the medicine at the same time each day. Same with the shots.
Describe your experience with your nurse at University of Utah.
She was well organized. She printed us out a calendar and it explained when and what to take each day. If I had any questions I could call or email her. She was prompt to replay.
Describe your experience with University of Utah.
I felt like the clinic was very busy. There was a bit of a backlog to get in initially. It took like 2 months to get the initial appointment. Once you got that appointment and got on the schedule to get going, it went faster, but getting in took time. Honestly, I was a bit impatient with the time it took, but they get results and they have great care. It's worth the wait if you want to get pregnant.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Fresh cycle with ICSI was about $12,500. Meds for fresh cycle (I was worst case scenario) were around $8000. Frozen transfer with all meds and needed tests cost about $5000
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Give my age and the quality of the embryos, she reccommended we put 2 in. We had the option of 1, but given our situation, we had a better chance of a pregnancy with 2 embryos. We were given the statistics each time.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
3
NPS
2
Age 26 - 27
1 IUI
Anovulation
Male Factor
PCOS
Tubal Blockage
Recurrent Pregnancy Loss
Income $0 - $49K
1st of 2 Docs
IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Johnstone] was very kind and appeared concerned. However she failed to check my tubes and continued treatments that ideally would never work. We wasted money to be told ultimately IVF was our only choice. After spending 5k we could have put toward IVF on treatments that were a waste. ... First we tried several rounds of femara with timed intercourse, followed by an ultrasound to check my ovaries (guessing, wasn't explained) and then a medicated IUI. We had several semen analysis and then told we needed an ivf consult because my husbands numbers.
Facility [U of Utah] was quick with appointments and the environment was nice. Scheduling was a nightmare. Only a few times did they take into consideration we drove 7 hours one way. Months to get an appointment scheduled. The flow of the office was odd, you had to walk in to the waiting room but had to walkout of clinic and down hall for semen sample area as well as ultra sound. iui time we were in 3 different rooms total which was stressful and felt people kept looking at us every time we went to a new area of the building
How was your experience with Erica Johnstone at University of Utah?
She was very kind and appeared concerned. However she failed to check my tubes and continued treatments that ideally would never work. We wasted money to be told ultimately IVF was our only choice. After spending 5k we could have put toward IVF on treatments that were a waste.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Ask for all diagnostic testing and verify fallopian tubes are open. do semen analysis prior with another facility prior so you have a baseline to compare. Honestly felt they were only after money and not my best interest.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Instead of adequate testing for my infertility I was told I likely was suffering PCOS and needed to result to IVF after one failed IUI because my husbands numbers were less then desired. Oddly enough his counts prior to Utah were within normal limits but results there were considered zero. Every time I called I got someone different and had NP answering questions who I had never even met.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
First we tried several rounds of femara with timed intercourse, followed by an ultrasound to check my ovaries (guessing, wasn't explained) and then a medicated IUI. We had several semen analysis and then told we needed an ivf consult because my husbands numbers.
Describe your experience with University of Utah.
Facility was quick with appointments and the environment was nice. Scheduling was a nightmare. Only a few times did they take into consideration we drove 7 hours one way. Months to get an appointment scheduled. The flow of the office was odd, you had to walk in to the waiting room but had to walkout of clinic and down hall for semen sample area as well as ultra sound. iui time we were in 3 different rooms total which was stressful and felt people kept looking at us every time we went to a new area of the building. The parking wasn't the best and the clinic was limited seating very tight waiting area. I did like the online charting but getting records was a nightmare, and you never seem to talk to the same person anytime you call. Its someone new and not one person knows the same things. We had a lot of miscommunications, blood work we had to drive another 10 minuets to the hospital to the lab and parking there was even worse a 15 min walk from the parking garage to the lab and about a 30 to 45 minuets wait. Results were quick which was great but the time it took to find parking and get in and out I would have almost wanted to go to a different lab. Appointments were okay ideas are discussed but again I feel that they didn't have my care or goals in mind. Some of the easiest testing that was done very first at my new clinic was never discussed at U of U. I feel that had we done this test in the beginning I would likely already have my child via IVF that we could have done from the start instead of wasting years of failed medications and money. Knowing that not even an iui would have worked via this test. I also don't like that two labs in our home town had semen analysis that were within normal but U of U said my husbands numbers were zero. Not sure how you go from having at least 30% morphology to 0% in 3 months time.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Was "discounted" according to facility but we paid cash each time we went in as our health insurance didn't cover costs. Our new clinic is considerably cheaper.
What specific things went wrong at University of Utah?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
3
Doctor
Erica Johnstone
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
2
Clinic
University of Utah
Salt Lake City
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2016, Successful
NPS
9
NPS
8
Age 31 - 35
2 IVF
Male Factor
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Johnstone is an excellent listener. She is very calm, reassuring and understanding. She explains the treatments well. She is always willing to discuss your concerns. I had done a lot of research after my first IVF and she was willing to try new things to make sure we were successful.... I had 2 embryos transferred my first cycle per the dr’s suggestion. That resulted in a singleton pregnancy. There was only one viable embryo for the second transfer, which also resulted in a successful Singleton pregnancy.
The clinic [Univ of Utah- SLC] is nice. Seems to be well organized most of the time. I liked it better when the actual fertility doctors did all the ultrasounds. It felt more personable. When they had the fellow do it, it felt like they didn’t know what they were doing. They always had to go to the dr with the info and make a plan rather than just having the dr do it all like they did when I was there in 2012.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone is an excellent listener. She is very calm, reassuring and understanding. She explains the treatments well. She is always willing to discuss your concerns. I had done a lot of research after my first IVF and she was willing to try new things to make sure we were successful.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Ask plenty of questions!
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
In 2012 Dr. Johnstone (or another doctor) was much more involved in the decisions. In 2016, most of the work was done by nurses/residents or fellows.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I am not sure of the name of the protocol. I was on birth control, then lupron, then stims for both cycles. I feel my ovaries were oversupressed my second cycle as I had a very good AMH, but had a hard time getting the eggs to grow and my estrogen to rise. HGH was added to my second cycle due to my age (35 at the time).
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise)
I felt like the nurses did the best they could. They were obviously busy and would try to get hold of the dr when needed to for medication changes, etc.
Describe your experience with University of Utah.
The clinic is nice. Seems to be well organized most of the time. I liked it better when the actual fertility doctors did all the ultrasounds. It felt more personable. When they had the fellow do it, it felt like they didn’t know what they were doing. They always had to go to the dr with the info and make a plan rather than just having the dr do it all like they did when I was there in 2012.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
The cost of the IVF cycle was around $10,000 for everything done at the clinic. The consultation and saline ultrasound were covered by insurance. The medications cost around $4000 the first time and $5200 the second time.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
I had 2 embryos transferred my first cycle per the dr’s suggestion. That resulted in a singleton pregnancy. There was only one viable embryo for the second transfer, which also resulted in a successful Singleton pregnancy.
9
Doctor
Erica Johnstone
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
7
NPS
7
Age 36
4 IUI
Endometriosis
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Neutral
Neutral
Successful
She [Dr. Johnstone] was matter of fact and efficient, which I liked. However she often seemed rushed. Also not very sympathetic when I had a missed miscarriage. Like it was a normal part of her day, but it certainly wasn’t for me.... I didn’t see her often as part of the IUI process. Usually a resident or nurse for most visits. She did a good job explaining things when she talked to me.
It seems like the doctors know their stuff. The clinic [U of Utah] is clean and orderly. Not very fancy. The medical staff is good. The office staff was ok.... The didn’t call me back when I followed the protocol for leaving a message when I needed an IUI that day. I had to call multiple times. Also they had the wrong name when they came to get me for a procedure.... one of the staff mentioned one of my family members that had come through the clinic.
How was your experience with Erica Johnstone at University of Utah?
She was a good doctor. Nice enough, but not overly warm or sympathetic. I didn’t see her often as part of the IUI process. Usually a resident or nurse for most visits. She did a good job explaining things when she talked to me.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Be confident she knows her stuff.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
She was matter of fact and efficient, which I liked. However she often seemed rushed. Also not very sympathetic when I had a missed miscarriage. Like it was a normal part of her day, but it certainly wasn’t for me.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Used Clomid with IUI. It was pretty straightforward and it worked.
Describe your experience with the nursing staff at University of Utah.
Nurses were good in person.
Describe your experience with University of Utah.
It seems like the doctors know their stuff. The clinic is clean and orderly. Not very fancy. The medical staff is good. The office staff was ok. They didn’t respond to my message with a call back when I needed to schedule an IUI that day. I had to call back several times until I finally reached someone in the afternoon.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Can’t remember exactly, but it was all listed online. My insurance covered ultrasounds.
What specific things went wrong at University of Utah?
  • Lost paperwork
  • Failed to order appropriate test
Describe the specific things that went wrong at University of Utah.
The didn’t call me back when I followed the protocol for leaving a message when I needed an IUI that day. I had to call multiple times. Also they had the wrong name when they came to get me for a procedure. Then they told me they had trouble finding a sample and I had to wait another 45 minutes. Still not sure what really happened. Also, one of the staff mentioned one of my family members that had come through the clinic. I knew they had been treated there, but they still should not have mentioned that.
7
Doctor
Erica Johnstone
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
4 of 5
7
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2012 - 2016, Unsuccessful
NPS
7
NPS
7
Age 32 - 36
Male Factor
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
1 Embryo Freezing With Other Docs
Neutral
Neutral
Unsuccessful
Erica [Dr. Erica Johnstone] was very kind, quick to respond to emails, answer our questions and give us excellent advice.... started with a birth control cycle, I think that it lasted a couple months, then we began the hormones to prepare my uterus for a frozen transfer. After a couple ultrasounds, things looked really good and we transferred our last embryos. The embryos we're not of the great quality, so we transferred all 3. Knowing that perhaps a couple might not make it. We were thrilled when we found out we were pregnant!! After 10 days we got to see the tiny embryo and knew that one had made it! I saw my regular obgyn after that at 8 weeks and at 13 weeks. At my 18 week check up we were saddened to discover no heartbeat and a loss of the baby. :( possibly an umbilical accident or an embryo problem. It was heartbreaking. I let Dr. Johnstown know and she was so kind. I felt better after reading her emails.
I met with several different nurses [at University of Utah] and they were all very sweet and down to earth. Easy to talk to, and got the job done!... I like that when I go in I don't know people there. Infertility can be difficult especially if you have to explain it to others! They were very respectful of privacy, and didn't make a big deal out of small things.
How was your experience with Erica Johnstone at University of Utah?
She seemed very calm and sure. The only thing that I could complain about was her ice cold hands and her "limp-fish" handshake. Haha, but other than that she was kind and happy and gave us great confidence in her and the clinic.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
If you choose to see Dr. Johnstown, you will be in good hands...cold hands, but good hands. ;) She will take good care of you. Be optimistic and hopeful, it's all worth it!
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Erica was very kind, quick to respond to emails, answer our questions and give us excellent advice.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I started with a birth control cycle, I think that it lasted a couple months, then we began the hormones to prepare my uterus for a frozen transfer. After a couple ultrasounds, things looked really good and we transferred our last embryos. The embryos we're not of the great quality, so we transferred all 3. Knowing that perhaps a couple might not make it. We were thrilled when we found out we were pregnant!! After 10 days we got to see the tiny embryo and knew that one had made it! I saw my regular obgyn after that at 8 weeks and at 13 weeks. At my 18 week check up we were saddened to discover no heartbeat and a loss of the baby. :( possibly an umbilical accident or an embryo problem. It was heartbreaking. I let Dr. Johnstown know and she was so kind. I felt better after reading her emails.
Describe your experience with the nursing staff at University of Utah.
I met with several different nurses and they were all very sweet and down to earth. Easy to talk to, and got the job done!
Describe your experience with University of Utah.
I like that when I go in I don't know people there. Infertility can be difficult especially if you have to explain it to others! They were very respectful of privacy, and didn't make a big deal out of small things.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Appointments just to visit my Dr were about 450.00 frozen transfer cycle costs came to about $5000.00 total. Most if that is for the medications.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
She was so good to let us decide. She gave us all the information and left it up to us. I love that she didn't pressure us in any way.
7
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2018, Unknown Success
NPS
10
NPS
10
Age 30 - 35
1 IUI
Anovulation
PCOS
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Johnstone is clear and direct. Her warmth and professionalism inspire in us the utmost confidence. We know she listens and understands our hopes and fears and knowing that gives us great comfort. It feels to us that she has our family's needs and interests at the forefront of each step. In this challenging pursuit she really has been our hero. ... Dr Johnstone has been kind, thorough, compassionate, and honest in explaining our conditions and treatment
We've enjoyed how clean, organized and quick we have taken care of, we've not ever felt rushed while. Wait time at the clinic [University of Utah SLC] has been minimal if at all, we atribute that to great scheduling and facility's mindfulness of their patients. ... Nurse Denise has spent quite a good amount of time with some follow up questions after testing, blood work and biopsies. Nurse Meg that helped before, during and after my hysteroscopy was kind, reassuring, and walked us step by step what would happen on day of procedure. We've absolutely felt in amazing hands.
How was your experience with Erica Johnstone at University of Utah?
Dr. Johnstone is clear and direct. Her warmth and professionalism inspire in us the utmost confidence. We know she listens and understands our hopes and fears and knowing that gives us great comfort. It feels to us that she has our family's needs and interests at the forefront of each step. In this challenging pursuit she really has been our hero.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Do your research about procedures before appointments and write them down so you can ask any questions you have, Dr. Johnstone is thorough about answering and helping you understand areas of confusion.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr Johnstone has been kind, thorough, compassionate, and honest in explaining our conditions and treatment
Describe your experience with your nurse at University of Utah. (Assigned nurse: Nurse Denise, nurse Meg)
Nurse Denise has spent quite a good amount of time with some follow up questions after testing, blood work and biopsies. Nurse Meg that helped before, during and after my hysteroscopy was kind, reassuring, and walked us step by step what would happen on day of procedure. We've absolutely felt in amazing hands.
Describe your experience with University of Utah.
We've enjoyed how clean, organized and quick we have taken care of, we've not ever felt rushed while. Wait time at the clinic has been minimal if at all, we atribute that to great scheduling and facility's mindfulness of their patients.
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
Dr Johnstone has explained that it wouldn't be the best choice for our health to do more than one embryo transfer without the high chance of risking mom and baby's well being.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
7
Age 30 - 31
1 IVF
Endometriosis
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
She [Dr. Erica Johnstone] is always warm and friendly, makes us feel like she has time to explain everything to us. Which is important and makes us feel as at ease as we can. She offers options and talks us through what we feel is the best for us... Almost $11,000 for the ultrasounds, egg retrieval. $3500 medications $2800 embryo transfer $5000 PGS... Make sure to ask questions and that you understand your treatment plan. It puts you at ease and when you have an understanding as a patient it makes you feel like you are able to handle each step
It was difficult to get an appointment [at Univ of Utah]. I think I initially had a 3 month wait. But once I was seen, things started to happen. I got appointments right away and everyone was helpful and prompt. My fordt treatment was completed in Michigan, the clinic was great organizing the retrieval of my old. It’s and becoming up to date with my fordt treatment plan
How was your experience with Erica Johnstone at University of Utah?
She is always warm and friendly, makes us feel like she has time to explain everything to us. Which is important and makes us feel as at ease as we can. She offers options and talks us through what we feel is the best for us
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Make sure to ask questions and that you understand your treatment plan. It puts you at ease and when you have an understanding as a patient it makes you feel like you are able to handle each step
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
I have good relationships with the staff at the fertility center. They are always friendly and helpful. I am mid treatment currently though
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
Menopur, gonal-f to stimulate. cetratide to hell follicles mature. Trigger shot. This is where I am up to now.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise)
They are helpful and encouraging. Denise has developed a great relationship with my 1 year old son. She always calls and updates me and gen emails me everything we talked about which is wonderful to show my husband as he is at work every time she calls
Describe your experience with University of Utah.
It was difficult to get an appointment, I think I initially had a 3 month wait. But once I was seen, things started to happen. I got appointments right away and everyone was helpful and prompt. My fordt treatment was completed in Michigan, the clinic was great organizing the retrieval of my old. It’s and becoming up to date with my fordt treatment plan
Describe the costs associated with your care under Erica Johnstone at University of Utah.
Almost $11,000 for the ultrasounds, egg retrieval. $3500 medications $2800 embryo transfer $5000 PGS
Describe Erica Johnstone's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Utah.
We have chosen to do a single transfer if we get this far
7
Doctor
Erica Johnstone
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
University of Utah
Salt Lake City
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 37 - 39
3 IUI
Tubal Blockage
European
Income $50K - $99K
Business Executive
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Johnstone always asks how I’m doing and really listens. She’s helped me and answered all my questions and even consoled me while I cried. But what really impressed me about her is the way she treats my husband. She talks with him and asks him how he is doing and listens the same way that she does with me.... on my current round we added a human growth hormone and did more Lupron.... Even when I’ve had failed rounds she personally calls and checks up on me.
The clinic [University of Utah] is great. Good atmosphere. Never running too far behind, so I’m usually not waiting long. I like that I can do multiple things in one visit in a timely manner. I can see a nurse, get my blood drawn and have an ultrasound in less than 30 minutes.... I know an egg retrieval round is around $10,000 plus meds. Embryo transfer around $3500 plus meds.... Denise and all the nurses are great and really good and responding to calls or emails. Denise explains things well and is very knowledgeable about IVF.
How was your experience with Erica Johnstone at University of Utah?
Dr Johnstone explains everything and gives me time to ask questions. I never feel like I’m wasting her time by asking lots of questions. She is compassionate and knowledgeable. Even when I’ve had failed rounds she personally calls and checks up on me. I always feel better after talking with Dr Johnstone.
What's one piece of advice would you give a prospective patient of Erica Johnstone at University of Utah?
Just go and talk with her. I never feel pushed to do something. She gives me options and choices and never is pushy. It doesn’t hurt to talk with her and see what she says.
During treatment, were you treated like a number or a human with Erica Johnstone at University of Utah?
Dr Johnstone always asks how I’m doing and really listens. She’s helped me and answered all my questions and even consoled me while I cried. But what really impressed me about her is the way she treats my husband. She talks with him and asks him how he is doing and listens the same way that she does with me.
Describe the protocols Erica Johnstone used in your cycles at University of Utah and their degree of success.
I know on my current round we added a human growth hormone and did more Lupron.
Describe your experience with your nurse at University of Utah. (Assigned nurse: Denise)
Denise and all the nurses are great and really good and responding to calls or emails. Denise explains things well and is very knowledgeable about IVF.
Describe your experience with University of Utah.
The clinic is great. Good atmosphere. Never running too far behind, so I’m usually not waiting long. I like that I can do multiple things in one visit in a timely manner. I can see a nurse, get my blood drawn and have an ultrasound in less than 30 minutes.
Describe the costs associated with your care under Erica Johnstone at University of Utah.
I know an egg retrieval round is around $10,000 plus meds. Embryo transfer around $3500 plus meds.
10
Doctor
Erica Johnstone
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
University of Utah
Salt Lake City
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5