Rated 6
Strongly recommend: 50%Don't recommend: 50%6
50% strongly recommend
2 reviews
Humanity
6
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7
7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wayne State U
Residency
Wayne State U
Fellowship
Augusta U

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Erica Louden works in 1 office at

Kindbody (formerly Vios Fertility Institute)
Rated 8.8
Strongly recommend: 76%Neutral: 15%Don't recommend: 9%8.8

Explore Clinic
Glenview
2501 Compass Road
Glenview, IL 60026

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
8
Age 34 - 35
1 IVF
Tubal Blockage
Black or African-American
Income $100K - $199K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Neutral
Successful
[Dr. Louden] was very positive and even texted to check up on me after my retrieval and transfer. She answered all my questions and I never felt rushed. When I finally got to meet her in person on transfer day it was like talking to a relative...I noticed that she used higher doses than my last clinic of follistim and menopur but the quality of my embryos were a lot better that round. For my transfer she pretty much had me on a antihistamine protocol: estrogen pills & patches, endo, PIO, prometrium, levenox, baby aspirin, claritin, and another prescribed antihistamine...
The clinic’s [Kindbody] strength is their Drs and the comfortable atmosphere whenever you need to go in for monitoring or a procedure. Their weaknesses absolutely has to be their billing practices. They request unexpected money last minute before procedures which causes you scramble so you don’t get your appointment canceled even though insurance verifies they’ll pay. I have even been balanced billed and had to double check with my insurance and let them know I’m not supposed to pay anything after the contracted rates. You have to pay attention and stay on your toes when it comes to their billing dept...
How was your experience with Erica Louden at Kindbody (formerly Vios Fertility Institute)?
Dr. Louden was great I felt comfortable with her and she was very thorough in making sure everything was right before moving ahead with the next procedure and I appreciated that instead of being rushed and wasting time and money knowing things would not work.
What's one piece of advice would you give a prospective patient of Erica Louden at Kindbody (formerly Vios Fertility Institute)?
I would definitely say speak up if you have any questions and definitely advocate for yourself. Even though Dr. Louden is a great communicator things may not get answered as quickly when going through the portal and the nurse so I would definitely stay on them and text her if it’s really urgent.
During treatment, were you treated like a number or a human with Erica Louden at Kindbody (formerly Vios Fertility Institute)?
I Loved working with Dr. Louden she was very positive and even texted to check up on me after my retrieval and transfer. She answered all my questions and I never felt rushed. When I finally got to meet her in person on transfer day it was like talking to a relative.
Describe the protocols Erica Louden used in your cycles at Kindbody (formerly Vios Fertility Institute) and their degree of success.
I noticed that she used higher doses than my last clinic of follistim and menopur but the quality of my embryos were a lot better that round. For my transfer she pretty much had me on a antihistamine protocol: estrogen pills & patches, endo, PIO, prometrium, levenox, baby aspirin, claritin, and another prescribed antihistamine.
Describe your experience with the nursing staff at Kindbody (formerly Vios Fertility Institute).
The nurses were ok. I didn’t have one particular nurse that I worked with but whenever I spoke to one I felt kinda rushed and they seemed a little irritated when asking questions.
Describe your experience with Kindbody (formerly Vios Fertility Institute).
The clinic’s strength is their Drs and the comfortable atmosphere whenever you need to go in for monitoring or a procedure. Their weaknesses absolutely has to be their billing practices. They request unexpected money last minute before procedures which causes you scramble so you don’t get your appointment canceled even though insurance verifies they’ll pay. I have even been balanced billed and had to double check with my insurance and let them know I’m not supposed to pay anything after the contracted rates. You have to pay attention and stay on your toes when it comes to their billing dept.
Describe your experience with your monitoring appointments at Kindbody (formerly Vios Fertility Institute).
Monitoring always went pretty smooth especially in the afternoons it’s usually pretty busy in the mornings.
Describe the costs associated with your care under Erica Louden at Kindbody (formerly Vios Fertility Institute).
Insurance mostly picked up everything for me except for my transfer itself which I had to pay out of pocket for around 2700 minus monitoring. Be aware that prices do go up every year if your self pay.
Describe Erica Louden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody (formerly Vios Fertility Institute).
It was strongly recommended that I only transfer 1 embryo since I’ve had two children before and my only issue was blocked tubes. Since I had my tubes removed the fluid was no longer a threat and my chances for successful implantation was high
10
Doctor
Erica Louden
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kindbody (formerly Vios Fertility Institute)
Chicago - Wicker Park
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
2
NPS
2
Age 29 - 30
1 IVF
Diminished Ovarian Reserve
Unexplained
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I have only met her [Dr. Louden] twice in person...Everything [protocol] was basic, nothing was changed very much because I wasn't even in their normal age categories, since I started at age 29. My first implant ended in miscarriage...She had a strong approach to only a single transfer...Weakness would be not taking an interest in me personally....
[Vios Fertility Institute] Multiple times I would get to Aurora and they had scheduled me wrong, or the appointment I couldn't finish and had to go sometimes another hour or 2 to another clinic...was scheduled for the wrong ultrasound at the very beginning, was scheduled for baseline when I needed a "saline" ultrasound, which is completely different. I had to drive an extra hour to a clinic that could luckily fit me in.
How was your experience with Erica Louden at Kindbody (formerly Vios Fertility Institute)?
I have only met her twice in person. And have technically only ever had one follow up appointment with her. She was nice in person, but other than that I never talked with her much. Weakness would be not taking an interest in me personally. I started IVF when I was 29. It was scary enough to hear that I might be infertile when I'm not even 30 yet, and that I am most likely going into early menopause. My predicament isn't the same as a 35 year old woman who just hasn't gotten pregnant yet.
What's one piece of advice would you give a prospective patient of Erica Louden at Kindbody (formerly Vios Fertility Institute)?
Go in expecting to pay thousands of dollars out of pocket, and to be just another number. They don't care about how you get the money.
During treatment, were you treated like a number or a human with Erica Louden at Kindbody (formerly Vios Fertility Institute)?
I drive 2.5 hours to the Aurora clinic one way, both is 5 hours. Multiple times I would get to Aurora and they had scheduled me wrong, or the appointment I couldn't finish and had to go sometimes another hour or 2 to another clinic. I felt very anxious and depressed when everything kept going wrong, and I know they see it all the time, but my journey isn't the same as every other woman/couple. I went in knowing it would be expensive, but I was told it would be covered by insurance and now that we are almost $4000 in out of pocket, it's rough. And they would only tell me about payments within a few days of when it was due so I would scramble trying to come up with a large amount of money, but it's pay or your appointment gets cancelled. I also am not getting full paychecks because sometimes I have 2-3 appointments a week and if it's a 5 hour drive, my work day is half over by the time I get in. Just feels very impersonal and all about the money.
Describe the protocols Erica Louden used in your cycles at Kindbody (formerly Vios Fertility Institute) and their degree of success.
Everything was basic, nothing was changed very much because I wasn't even in their normal age categories, since I started at age 29. My first implant ended in miscarriage. Not sure if my next implant will stay the same medication wise, I think it is.
Describe your experience with your nurse at Kindbody (formerly Vios Fertility Institute). (Assigned nurse: Brittany)
Brittany was great, but like Dr. Louden, she hears it all day every day. She has probably heard every story.
Describe your experience with Kindbody (formerly Vios Fertility Institute).
Do your research, they want you to ask questions but how do you know what you don't know? i went in thinking i was running out of time to get pregnant, still think that way, so go in with a bunch of questions. Ask insurance all questions too. Even though my EOB said that medications are covered/ they 100% are not, some hormones are hundreds of dollars. And since you'll most likely be doing multiple implants, it's extremely expensive.
Describe your experience with your monitoring appointments at Kindbody (formerly Vios Fertility Institute).
I would be forced to have early appointments, since i have to drive so far. If i didn't get one of the first appointments of the day, I wouldn't even get half a day of work at my own job. Also have to leave my house between 5:30-6am just to make an 8:15am appointment.
Describe the costs associated with your care under Erica Louden at Kindbody (formerly Vios Fertility Institute).
So far we've paid almost $5000 out of pocket, not including medication. Debits to the account are over $19k so far. That includes one retrieval cycle, one implant, and moving on to the 2nd implant.
Describe Erica Louden's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody (formerly Vios Fertility Institute).
She had a strong approach to only a single transfer. I am pushing for two embryos next time, because of insurance this might be my last change.
What specific things went wrong at Kindbody (formerly Vios Fertility Institute)?
  • Lost appointments
  • Failed to order appropriate test
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kindbody (formerly Vios Fertility Institute).
I was scheduled for the wrong ultrasound at the very beginning, was scheduled for baseline when I needed a "saline" ultrasound, which is completely different. I had to drive an extra hour to a clinic that could luckily fit me in. They wanted me to come up to aurora sometimes 3 times a week. 5 hours of driving, that's a full tank of gas. Gas is expensive right now, on top of the thousands in out of pocket we've paid, on top of not getting full paychecks because I'm going to dr appointments....
2
Doctor
Erica Louden
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
3 of 5
2
Clinic
Kindbody (formerly Vios Fertility Institute)
Aurora
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5