Rated 4
Don't recommend: 100%4
0% strongly recommend
3 reviews
Humanity
6
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.3
3.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Harvard
Residency
Brigham & Women's Hosp
Fellowship
Brigham & Women's Hosp

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Erica Marsh works at

University of Michigan Center for Reproductive Medicine
Rated 7.5
Strongly recommend: 52%Neutral: 24%Don't recommend: 24%7.5

At 1 office

Ann Arbor
475 Market Place
Ann Arbor, MI 48108
734-763-4323
Explore Clinic

3 patient reviews

2018, Unsuccessful
6
6
Age 31
1 IVF
1 Embryo Freezing
Male Factor
Other
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When I was with Dr. Marsh I felt like a person. She was kind, warm and welcome. However, I only saw her at consultation and the again after I miscarried... even though she was likely hands on with all parts of my treatment, she was very hands off with direct care. For the price we pay for an ivf cycle, I would have preferred to be seen by one doctor... I developed many follicles but only had 8 eggs retrieved. Of those, 5 grew and only 3 made it to day 5. We transferred 2 and miscarried.
I had the wrong information provided [at University of Michigan Center for Reproductive Medicine], but it was quickly clarified by the RN. I also had nurses not record travel plans resulting in a delayed cycle... The wait times are short and they are always very responsive. That being said, when you are not there, it seems so distant and the communication struggles. They communicate everything through the portal, including bad news. I felt like that was impersonal. I also would have preferred to see my doctor for my appointments. I had at least 5. For the price, I am opting to travel to New York instead of come back to u of m for another cycle.
How was your experience with Erica Marsh at University of Michigan Center for Reproductive Medicine?
I felt good during each interaction with Dr. Marsh. However, even though she was likely hands on with all parts of my treatment, she was very hands off with direct care. For the price we pay for an ivf cycle, I would have preferred to be seen by one doctor.
What's one piece of advice would you give a prospective patient of Erica Marsh at University of Michigan Center for Reproductive Medicine?
I would tell them to be prepared to see many faces. Dr. marsh is kind and helpful, but you do not see her often.
During treatment, were you treated like a number or a human with Erica Marsh at University of Michigan Center for Reproductive Medicine?
When I was with Dr. Marsh I felt like a person. She was kind, warm and welcome. However, I only saw her at consultation and the again after I miscarried.
Describe the protocols Erica Marsh used in your cycles at University of Michigan Center for Reproductive Medicine and their degree of success.
I was on the leuprodile protocol. I don’t remember the reasoning. I developed many follicles but only had 8 eggs retrieved. Of those, 5 grew and only 3 made it to day 5. We transferred 2 and miscarried.
Describe your experience with the nursing staff at University of Michigan Center for Reproductive Medicine.
The nurses were very helpful. But I often felt like I had to stay on top of the care there. There were a few times dates or instructions were overlooked and only came up because I asked for clarification.
Describe your experience with University of Michigan Center for Reproductive Medicine.
When you are at u of m you feel welcomed and we’ll take care of there. The wait times are short and they are always very responsive. That being said, when you are not there, it seems so distant and the communication struggles. They communicate everything through the portal, including bad news. I felt like that was impersonal. I also would have preferred to see my doctor for my appointments. I had at least 5. For the price, I am opting to travel to New York instead of come back to u of m for another cycle.
Describe the costs associated with your care under Erica Marsh at University of Michigan Center for Reproductive Medicine.
Right now, prior to our planned frozen transfer we paid/owe 15000. Not including meds or off site blood draw
What specific things went wrong at University of Michigan Center for Reproductive Medicine?
  • Provided conflicting information
Describe the specific things that went wrong at University of Michigan Center for Reproductive Medicine.
I had the wrong information provided, but it was quickly clarified by the RN. I also had nurses not record travel plans resulting in a delayed cycle.
6
Doctor
Erica Marsh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
2
1
Age 38
6 IUI
1 IVF
Unexplained
European
Income $100K - $199K
Lawyer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Marsh is friendly and seemed very knowledgeable, but the appointments felt rushed. My biggest issue with her was there no protocol in place for what to do when I got a negative pregnancy test. It was me who had to call the clinic frantic that my period had started and I didn't know what meds to take for the upcoming month.
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
How was your experience with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Dr. Marsh is friendly and seemed very knowledgeable, but the appointments felt rushed. My biggest issue with her was there no protocol in place for what to do when I got a negative pregnancy test. It was me who had to call the clinic frantic that my period had started and I didn't know what meds to take for the upcoming month.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Be prepared to never be able to reach her. You can only directly call the 2 gatekeepers (receptionists) whose sole function is to take a message to pass it on to a nurse. Get ready to have your phone with you at all times so when the nurse calls you back 48 hours later you answer. If you don't answer, you have to start the process all over again of first calling the gatekeepers. The one time I asked for Dr Marsh specifically it took her 2 weeks to call me back because she was in Italy, but the staff never let me know there would be a delay.
During treatment, were you treated like a number or a human with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
I had no point of contact and I always got different nurses who didn't remember me or know my case.
Describe the protocols Erica Marsh used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
We did 3 months of IUIs with chomid or femara. She suggested doing 3 months of IUIs before IVF mainly because insurance requires it. She admitted if chlomid doesn't work in the first few months it probably won't work. She was very knowledgeable. Were going to move on to IVF but I switched before then because Northwestern had a low success rate for IVF for women aged 38-39.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
You are just a number and they are overworked and stressed out. They made me feel bad for being anxious and worried. They seemed annoyed by my questions.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Northwestern Fertility & Reproductive Medicine.
The staff miscommunicated my insurance company's requirements and I was denied coverage for an IUI. The staff refused to continue to help me get my meds approved by my insurance because my insurance company was difficult to deal with. No one called to tell me what next month's treatment protocol would be. I had to rush to try to get the drugs in time because of poor planning by the nurses and staff.
2
Doctor
Erica Marsh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
1
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2013 - 2014, Unsuccessful
3
4
Age 31 - 32
7 IUI
1 IVF
Donor Sperm
PCOS
Unexplained
Other
Income $50K - $99K
1st of 4 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day....Costs were very straightforward and through the main Northwestern billing portal....The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
How was your experience with Erica Marsh at Northwestern Fertility & Reproductive Medicine?
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
What's one piece of advice would you give a prospective patient of Erica Marsh at Northwestern Fertility & Reproductive Medicine?
Be prepared to work with her whole team, not just her. Ask her to clarify who will be doing the inseminations and ask her about clinic protocols as she was not forthcoming with all of the protocols at the beginning on my treatment.
Describe the protocols Erica Marsh used in your cycles at Northwestern Fertility & Reproductive Medicine and their degree of success.
I did 4 IUI's with donor sperm with Dr. Marsh. I was prescribed clomid for the first three rounds and femera for the last round.
Describe your experience with the nursing staff at Northwestern Fertility & Reproductive Medicine.
The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
Describe your experience with Northwestern Fertility & Reproductive Medicine.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day.
Describe the costs associated with your care under Erica Marsh at Northwestern Fertility & Reproductive Medicine.
Costs were very straightforward and through the main Northwestern billing portal.
What specific things went wrong at Northwestern Fertility & Reproductive Medicine?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
3
Doctor
Erica Marsh
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Northwestern Fertility & Reproductive Medicine
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources