Erika Johnston-MacAnanny

Shady Grove Fertility Richmond

Rated 8.8
Strongly recommend: 75%Neutral: 21%Don't recommend: 4%8.8
75% strongly recommend
23 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.1
9.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.4
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Thomas Jefferson
Fellowship
U. of Connecticut

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Erika Johnston-MacAnanny works at

Shady Grove Fertility Richmond
Rated 8.3
Strongly recommend: 63%Neutral: 18%Don't recommend: 19%8.3

At 2 offices

Richmond - Henrico Doctors'
7607 Forest Ave
Richmond, VA 23229
804-256-2986
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
804-500-9999
Explore Clinic

23 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Unsuccessful
7
5
Age 40 - 42
4 IUI
IVF
Donor Eggs
Donor Sperm
Unexplained
European
Income $100K - $199K
Engineer
5th of 5 Docs
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Johnston-MacAnanny] seemed relatable and understanding, and invested in our success. Would probably seem even more so if I'd been allowed to interact with her in person rather than only telehealth video chat...single embryo was our only option despite our preference for multiple. After that attempt failed, transferring two was presented as an option we were happy to take, only to find there were no donors available with multiple embryos, and the selection process did not seem to allow that option.
The Shared Risk program is the biggest strength of Shady Grove, if they decide you are a candidate for it. Our previous clinic had depleted their donor embryo reserve years ago, so we initially considered the size of Shady Grove's embryo bank to be an advantage. Unfortunately, their embryo bank seems to be shrinking rapidly to the point were are concerned that donor embryos may not be an option for future transfers.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
We come away from our video chats feeling like we fully understand the next steps and course of action. Unfortunately, subsequent communication from other staff have not seemed to agree, introducing new information we wish had been explained better and causing confusion and uncertainty.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Take notes on your conversation and review the action plan before signing off of a call, because other staff may not explain your next steps the same way she did. Better yet would be to have a way to directly follow up with her for clarification, but that doesn't seem to be an option anywhere anymore.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She seemed relatable and understanding, and invested in our success. Would probably seem even more so if I'd been allowed to interact with her in person rather than only telehealth video chat.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
There has been little consistency among staff both from visit to visit at the same location, and also because our care was split between the Richmond location (for initial testing) and the Jones Institute in Norfolk (subsequent tests and transfer) after Shady Grove took over that clinic's administration.
Describe your experience with Shady Grove Fertility Richmond.
The Shared Risk program is the biggest strength of Shady Grove, if they decide you are a candidate for it. Our previous clinic had depleted their donor embryo reserve years ago, so we initially considered the size of Shady Grove's embryo bank to be an advantage. Unfortunately, their embryo bank seems to be shrinking rapidly to the point were are concerned that donor embryos may not be an option for future transfers.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
About $17000 to enter the Shared Risk program, but not sure about the additional tests and medications -- probably another $5000 or so, so far at this clinic. Maybe $20000 more in other treatment at previous clinics. There were also non-monetary costs: Emotional cost of repeated hormone treatments and failures. Also had to stop working with an adoption agency because they had a policy not to consider placement during or within a year of pregnancy.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
In initial discussions with this doctor, single embryo was our only option despite our preference for multiple. After that attempt failed, transferring two was presented as an option we were happy to take, only to find there were no donors available with multiple embryos, and the selection process did not seem to allow that option.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
The way the protocols were described in discussion with the doctor did not seem consistent with how they were later described in writing. Also, we were sent a package of medication and not informed in advance that in contained some medicines which required refrigeration.
7
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
9
10
Age 36 - 37
5 IUI
2 IVF
Anovulation
PCOS
Uterine Fibroids
Unexplained
European
Native American
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Johnston has a warm manner without being condescending. If she saw that I was in a bad or sad mood, she would stop and address my concerns before continuing treatment...Though sometimes other doctors would do IUIs if she wasn't in clinic, she was always there for retrievals, transfers, and a fibroid removal I had to have done...[she] offered us the chance to try IUIs before moving to the more expensive IVF
The [SGF] clinic only lets you transfer two if you don't do PGT testing...The clinic is very good at getting your treatment started in a timely fashion, at scheduling you when you need to get in, at fixing scheduling mistakes, and at giving a warm caring impression when you go in for appointments. I will say that sometimes you wait a little bit for your appointments, but that's because the doctors will give you actual attention when you have concerns.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston was our primary RE throughout our term of care. Though sometimes other doctors would do IUIs if she wasn't in clinic, she was always there for retrievals, transfers, and a fibroid removal I had to have done. We have unexplained infertility, though I also have PCOS. Since we were paying out of pocket and the initial testing looked promising, Dr Johnston offered us the chance to try IUIs before moving to the more expensive IVF. We had one interrupted by an early ovulation and another interruption later when I developed a fibroid that partially blocked a tube. When we had to move to IVF there was a slight hiccup. The clinic previously had a program for service members with a significant discount, and we'd been given a brochure for it. That program wasn't being offered anymore. When we brought it up, Dr Johnston talked with her partners and got us the discount anyway. I appreciate that Dr Johnston let me have a large say in when we could do transfers and how soon after my loss we could start again. It didn't feel like there was unnecessary waiting, and when there was a wait she explained why it had to be that way and the risks of avoiding it.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
I would say not to hesitate about asking any questions or bringing up concerns. She is very busy (although I never felt like she was rushing out of the room) but she's also very willing to spend a bit of extra time explaining something, so when she asks, "Anything else on your mind?" go ahead and ask. It's not a rhetorical question.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston has a warm manner without being condescending. If she saw that I was in a bad or sad mood, she would stop and address my concerns before continuing treatment. I appreciate that I tended to see the same circle of support staff and that they recognized me when I came back. I have a problem with needles, so the staff would take me back to a room to lie down for blood draws. There was an issue early on where I wasn't comfortable with male doctors for monitoring and ultrasounds. I expressed my concerns a few times. Afterwards, the clinic went and hired a female ultrasound tech for patients who prefer that.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
-5x IUIs (one interrupted due to early ovulation). We did more because there was good reason to believe getting my ovulation started would work, then also I had a fibroid removed which could have been the issue. -2 retrieval cycles (one produced 21 eggs, 8 mature, 7 fertilized, 3 reached 5 day, 0 PGT normal; second was 27 eggs, 17 mature, 15 fertilized, 5 reached 5 day, 2 PGT normal) -2 frozen transfers (1 loss in first trimester, 1 ongoing pregnancy)
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy)
Katy was great and provided thorough answers to our questions. She had very quick responses through the patient portal as well. If I had to make a complaint, I would say that it's a bit frustrating to have to leave a message and wait for a call back every time. I'm not sure what the alternative model would be, though.
Describe your experience with Shady Grove Fertility Richmond.
The clinic is very good at getting your treatment started in a timely fashion, at scheduling you when you need to get in, at fixing scheduling mistakes, and at giving a warm caring impression when you go in for appointments. I will say that sometimes you wait a little bit for your appointments, but that's because the doctors will give you actual attention when you have concerns. When we were doing IUIs they sometimes had meds on hand- not all the time, but sometimes, and it took some of the cost off us. The staff is also PHENOMENAL at billing. My insurance said they'd cover none of the IVF meds, but after the clinic got through with them we found our costs were much lower than expected (we were quoted $3k, ended up just a bit over $1k for a retrieval cycle). I like all but one of the doctors there, and I've seen most of them at some point. The one I don't like is I think one of the male senior partners, I can't remember his name. I saw him a couple of times and had to speak to him as the doctor on call one night. Both in-house visits he explained very basic anatomy terms to me although I was at a point in the process where it was obvious I knew that (I remember him saying "this is what's called the cervix" once and I'm like... dude I'm pushing 40, I know what a cervix is). He also sounded a little distracted and not terribly sympathetic when I called the nurse line with a subchorionic hemorrhage (SCH) early in this current pregnancy. His response was almost verbatim "Well that happens sometimes and we can't do anything about it either way so wait for your appointment". He did offer to get me an ultrasound the next day when he was on call but sounded a little condescending about it. He didn't even mention that an SCH was a possibility, the ladies in a fertility subreddit I'm in brought it up. I spent two days stressing out before my next checkup with Dr. Johnston (who did apologize for her colleague which I appreciate). There is a younger doctor- Dr. Shah I think- who was very respectful of my boundaries and always seemed cheerful without being upsettingly cheerful (if that makes sense). He had a great bedside manner. If you don't have my hangups about male OBGYNs he would be a great choice as well. In general, this is a really good clinic and I'd recommend it to anyone looking for help in the area.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
IUIs were around 1800/cycle. We did the shared risk program which was a bit over $20K for up to 6 cycles. I don't remember the med costs for IUIs but for retrieval cycle after insurance meds were $1k and the transfer meds were pretty cheap at $40ish per refill.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
I think this would be my only issue, and it's not a big concern. I would like to have had the option to transfer both my embryos at the same time instead of one at a time. I'm older and if they didn't work, I could get back to retrievals at a younger point. The clinic only lets you transfer two if you don't do PGT testing. However, I respect the argument that doing them at the same time could have resulted in a high risk twin pregnancy.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
We had one situation where Dr Johnston had told me to get meds for a new cycle, but the nurse missed that in the notes. It was fixed as soon as I brought it up.
9
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 30
1 Fertility Medications
PCOS
Recurrent Pregnancy Loss
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
We have had recurrent pregnancy loss, and she [Dr. Johnston-MacAnanny] was very sensitive to it as well as provided a very realistic outlook on treatment, etc...Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression...
[Shady Grove Fertility] friendly staff, timely nursing staff...non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc...Everytime I had a question and emailed on the portal, it was answered super quickly...The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this...
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
The only thing I wish I had been told is what to expect as far a timeline, before treatment. This probably should have come from the office. We had a hiccup with our testing (I rested positive for antibodies and I have O- blood type, meaning rhogam was still in my system) and the office seemed like they wanted me to wait another month or so because of this. I contacted my OBGYN who reached out and got the ball rolling.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Ask exactly what to expect for your problems. This may be a blanket answer or very specific depending on your problems.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
We met Dr. Johnston-Macanny during the COVID pandemic via an online method. We have had recurrent pregnancy loss, and she was very sensitive to it as well as provided a very realistic outlook on treatment, etc.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I have had recurrent pregnancy loss with several chemical miscarriages, longer cycles, diagnostic testing that appeared more like PCOS but without the physical characteristics. I was placed on Letrozole 2.5 for 5 days after having an ultrasound to determine I was indeed not pregnant and an HCG test when I started my period. Then, after those 5 days, I had two ultrasounds, to see when my folicules were ready. Once the appropriate size, I was instructed to take a trigger shot. Then we had times intercourse as explained to us. We then had a positive pregnancy test and two bHCGs drawn to ensure progression. Then, at 6, 7&8 weeks we had ultrasounds to ensure growth.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
Everytime I had a question and emailed on the portal, it was answered super quickly.
Describe your experience with Shady Grove Fertility Richmond.
Strengths- friendly staff, timely nursing staff Weaknesses: non-up front transparency with financial services and what it will cost. We spent a little over 1500 on diagnostics, co pays, etc. And we have amazing healthcare coverage.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
Between genetic testing, lab work, co-pays, drugs, and ultrasounds it was about $1500.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
7
3
Age 37 - 38
2 IUI
Diminished Ovarian Reserve
Male Factor
Other
Income $100K - $199K
Doctor
2nd of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
I felt like the relationship with her [Dr. Erika Johnson-MacAnanny] was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking...stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw
They [Shady Grove Fertility- RIchmond] have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture...in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short....In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
At first glance, Dr. Johnston is very intelligent and knows her stuff. However, when a doctor tells you any alternative treatments you're doing is not going to help, or it's as if a cancer patient is choosing herbs over chemotherapy when you take charge of your own fertility, they're belittling you as a patient and a person, as if to say it is poor judgement on my part. I think if she had chosen to be more empathetic and compassionate with her words, we might have continued our work together.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
If you do not feel supported in your journey and you're given limited options, do yourself a favor and find a new doctor.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the initial consultation we had with shady grove, we were already set up for failure because the statistics were so against us, given that I have DOR and my husband has male factor infertility, and Dr. Johnston stated no amount of drugs could stimulate my ovaries. But we were so ready to finally take that leap of faith with IVF, only to then be told we should strongly consider donor eggs, and that I did not qualify for the shared risk program because my labs are unfavorable (I previously qualified with my first doctor, who has since merged with Dr. Johnston's group, Shady Grove Fertility). All I wanted was a chance, but clearly I was gonna throw off their success rate. I felt like the relationship with her was just not off to a good start. After months of labs and testing, she agreed to help us, but at that point I decided to take a more holistic approach. Yet still, she was always reminding me that the damage is already done and that my biological clock has stopped ticking. I never felt hopeful about proceeding with IVF at their clinic and made a decision to move on elsewhere.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
In the end, because we were disqualified from the shared risk program, our saved funds could only cover two cycles at Dr. Johnston's clinic. We decided to move forward with a different clinic for treatment.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
front desk and clinical staff were always courteous and had a tendency to follow up frequently, keeping me updated with my lab results and next steps.
Describe your experience with Shady Grove Fertility Richmond.
They have a brand new facility, which is always nice. I wish they offered more adjunctive treatments like acupuncture her in their Richmond office. Appointments usually start within 15 minutes, so wait times are generally short.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
12,000 per IVF cycle, not including meds, PGS, ICSI, cryo-preservation, OR multi-cycle discount for 18,500 (2 cycles) were what I qualified for, unless I agreed to donor egg IVF and I would have qualified for their shared risk program.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to order appropriate test
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
AMH was not drawn with my initial baseline labs, and then there was a long delay as I had to wait to get it with other upcoming labs. not a big deal overall, since I was not on any specific treatment protocol.
7
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
3
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 31 - 32
3 Fertility Medications
Tubal Blockage
European
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She incredibly thorough, kind and a great sense of humor which can make difficult situations less difficult. I felt very confident with all her courses of treatment and she was always spot on with what she’d expected. I never felt rushed or pushed.... After multiple Miscarriages from having a Tubal Reversal to try and repair my tubes with a different dr, Dr.Johnston first preformed an HSG to be sure there were no blockages. The next step when I had another Miscarriage was to take 5mg Femara on CD 3-7 to try and encourage my good side/tube for the embryo to use which could then prevent possible ectopics that I was experiencing on my left side.
The staff [Wake Forest U] here was incredible. They were all ver compassionate, and very helpful. They got back to me within minutes sometimes of me messaging through the patient portal. The communication at this clinic is some of the best I’ve ever experienced with any Dr.... Very innovative, as a whole just a wonderful place where you don’t question the care you’re receiving. Only weakness is that their costs for the more expensive treatments are high, still reasonable compared to some...
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
She incredibly thorough, kind and a great sense of humor which can make difficult situations less difficult. I felt very confident with all her courses of treatment and she was always spot on with what she’d expected. I never felt rushed or pushed. She always gave very thorough answers to ALL of my many many questions no matter how silly some of them were. I was always very confident in her decisions. I’m very thankful to have used her during some very difficult experiences.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
She knows what she’s doing, so you can feel confident to trust her plan.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She’s incredibly thorough and takes her time, she worked with me to explore all options and helped me reach conclusions so I could move on to the next treatment.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
After multiple Miscarriages from having a Tubal Reversal to try and repair my tubes with a different dr, Dr.Johnston first preformed an HSG to be sure there were no blockages. The next step when I had another Miscarriage was to take 5mg Femara on CD 3-7 to try and encourage my good side/tube for the embryo to use which could then prevent possible ectopics that I was experiencing on my left side. The first two cycles I did in fact ovulate on my right side just as she predicted, the third cycle it was my left. After not getting pregnant during those cycles I chose to take a break. When I went on to have more Miscarriages she started to encourage IVF and that bypassing my tubes would give great chances of success. I was never open to trying IVF but feel more confident after speaking with her to try that path which is where I am now.
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Chealsea, Lauren, & Roxanne)
The staff here was incredible. They were all ver compassionate, and very helpful. They got back to me within minutes sometimes of me messaging through the patient portal. The communication at this clinic is some of the best I’ve ever experienced with any Dr.
Describe your experience with Wake Forest University.
Very innovative, as a whole just a wonderful place where you don’t question the care you’re receiving. Only weakness is that their costs for the more expensive treatments are high, still reasonable compared to some, but I think because they are a part of Wake Forest Baptist they don’t have as much say in prices for services offered.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
My HSG, Bloodwork, And Medicated cycles were all covered by insurance. The quote I was given for IVF was 8995 for the procedure. An estimate of anywhere from 3000-7000 for IVF meds and another 2000 roughly for embryo testing. Around 500 a year to store fertilized eggs. And then around 3000 per FET cycle not including meds
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
When discussing IVF she highly encouraged an eSET due me being Type 1 Diabetic and the Toll that twins would have on my body.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
10
7
Age 31 - 32
3 IUI
Other
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Unsuccessful
Dr Johnston takes the time to sit and explain everything with you. She validates your feelings, fears, concerns and frustrations. She is sensitive to your specific needs as her patient and involves you in the decision making process.... She started me on femara with Ovidrel with timed intercourse following 2 failed rounds of clomid. We then moved to injections of menopur with ovidrel for three IUI cycles, in hopes of increasing my number of mature follicles
It [Wake Forest U] is a small office feel, in that most of the staff begins to recognize you after a few visits. The appointments for US and labs are difficult to schedule, and the office is only open during normal business hours. Early morning, weekend, or extended hours are not an option for monitoring...Correct Menopur dosage failed to be communicated after lab results came back in the middle of third IUI cycle. Had to call MD on call in the evening who laughed when I did not know the results of my labs from that day.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
Dr. Johnston communicates effectively with her patients, even calling them herself at home if questions arise. She has made every effort to include us in decision making for treatment options. There have been several times where she has spent additional minutes out of her busy day talking to us like people, not just her patient and spouse. Her bedside manner is second to none.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
She is worth waiting weeks for an appointment with.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
Dr Johnston takes the time to sit and explain everything with you. She validates your feelings, fears, concerns and frustrations. She is sensitive to your specific needs as her patient and involves you in the decision making process. She has made an effort to get to know little details about us, such as our favorite things to do together on weekends, places to eat, favorite foods, etc.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
She started me on femara with Ovidrel with timed intercourse following 2 failed rounds of clomid. We then moved to injections of menopur with ovidrel for three IUI cycles, in hopes of increasing my number of mature follicles
Describe your experience with the nursing staff at Wake Forest University.
The nursing staff has failed short a few times on communicating effectively, especially late in the day as the clinic is about to close. New medication side effects are never discussed and compassion is rarely shown. I know they work hard and are very busy, but I feel more could be done with educating the patient before they leave to office.
Describe your experience with Wake Forest University.
It is a small office feel, in that most of the staff begins to recognize you after a few visits. The appointments for US and labs are difficult to schedule, and the office is only open during normal business hours. Early morning, weekend, or extended hours are not an option for monitoring, which is a challenge when you work full time. Additionally, appointments are almost never on time, with a wait time of usually at least 15 minutes.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
most not covered under insurance. Injectables for IUI were partially covered as were labs. The IUI and numerous US are out of pocket expenses
What specific things went wrong at Wake Forest University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Wake Forest University.
-Prometrium not called in to the pharmacy or even mentioned after the first IUI procedure. (went home and found instructions on the back of a piece of paper that stated "start prometrium 3 days post IUI. I called and the RN assumed I had the meds already) -Correct Menopur dosage failed to be communicated after lab results came back in the middle of third IUI cycle. Had to call MD on call in the evening who laughed when I did not know the results of my labs from that day. -Lab results not released to me via mychart portal
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unsuccessful
7
7
Age 24 - 26
1 IUI
1 IVF
Anovulation
Unexplained
Other
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Neutral
Neutral
Unsuccessful
I was pleased with the way the doctor [Dr. Erika Johnston-MacAnanny] and nurses treated me. However, -after a failed IVF there was not much talk after. I felt as though my IVF was failed after I was told there was close to 80% chance of success, and there was no explanation why...She made us feel like everything was going to go great and we had great chances for success. However, after only 1 embryo to make it out of 10 eggs and no explanation, I was kind of put off. There was no "answers" to be had, however Dr Johnston did seem compassionate and understanding about the cost of treatments and not being able to afford further treatments
Strengths [at Wake Forest University] - good staff, friendly, and organized. Weakness- I believe something failed with the lab and that is why our embryos fragmented. The embryologist was hard to understand and not able to explain why...Nursing staff was very attentive and readily available. They were friendly most days and informative. However, I do not feel they connected with each patient as much as Dr Johnston did...I used menopur, Lipton, /and gonal F during treatments. We used a birth control antagonist protocol before Begining. We did this because she [Dr. Erika Johnston] said we should have great eggs, egg quality, and be able to produce lots of good embryos given an Unexplained dx, and young age.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
She was very nice and informative. She spent quite a while with my husband and I and answered any questions I had. She made us feel like everything was going to go great and we had great chances for success. However, after only 1 embryo to make it out of 10 eggs and no explanation, I was kind of put off. There was no "answers" to be had, however Dr Johnston did seem compassionate and understanding about the cost of treatments and not being able to afford further treatments
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Go in knowing that although you could have a 99% chance of conceiving, things still may go wrong.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
I was pleased with the way the doctor and nurses treated me. However, -after a failed IVF there was not much talk after. I felt as though my IVF was failed after I was told there was close to 80% chance of success, and there was no explanation why.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
I used menopur, Lipton, /and gonal F during treatments. We used a birth control antagonist protocol before Begining. We did this because she said we should have great eggs, egg quality, and be able to produce lots of good embryos given an Unexplained dx, and young age.
Describe your experience with the nursing staff at Wake Forest University.
Nursing staff was very attentive and readily available. They were friendly most days and informative. However, I do not feel they connected with each patient as much as Dr Johnston did.
Describe your experience with Wake Forest University.
Strengths - good staff, friendly, and organized. Weakness- I believe something failed with the lab and that is why our embryos fragmented. The embryologist was hard to understand and not able to explain why.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
I paid for all blood draws. Typically about $100 each time. I also was billed for some of the IUI, and for IVF. Still currently owe about 5,000 from last IVF
What specific things went wrong at Wake Forest University?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2015, Successful
10
10
Age 33 - 34
2 IVF
Male Factor
European
Income $100K - $199K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Erika Johnston-MacAnanny] was knowledgeable and compassionate. She listened to every question we had even if they were silly. She always made sure we understood everything that was going to happen and every side effect from whatever medication we were trying next.... Thw first round resulted in four embryos, two of which were implanted and two were frozen. The first transfer resulted in miscarriage after 8 weeks. We then did a frozen transfer that resulted in a chemical pregnancy. During our third round our medications were changed. We got 5 embryos but only two made it. We implanted those two and the result was my now 2.5 year old son.
Everyone at the clinic [Wake Forest Univ- Winston Salem] is supportive and knowledgeable while not sugarcoating the process and how hard it would be. They made sure all of our questions were answered and all of our needs were met. I never felt afraid to ask a question or call for advice.... There was constant communication with our nurse and the care coordinator. Everyone was always helpful and friendly. We always felt welcomed. The entire staff made the IVF process less sad and daunting.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
She was knowledgeable and compassionate. She listened to every question we had even if they were silly. She always made sure we understood everything that was going to happen and every side effect from whatever medication we were trying next.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Don’t be afraid to ask dumb questions.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
Every member of the team treated us with respect and dignity. They all knew our names and greeted us every time we walked I. The doors. When our first transfer ended in miscarriage they were compassionate and supportive.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
I really don’t remember exactly- we were prescribe gonal-f and other medications the first round. Thw first round resulted in four embryos, two of which were implanted and two were frozen. The first transfer resulted in miscarriage after 8 weeks. We then did a frozen transfer that resulted in a chemical pregnancy. During our third round our medications were changed. We got 5 embryos but only two made it. We implanted those two and the result was my now 2.5 year old son.
Describe your experience with your nurse at Wake Forest University.
There was constant communication with our nurse and the care coordinator. Everyone was always helpful and friendly. We always felt welcomed. The entire staff made the IVF process less sad and daunting.
Describe your experience with Wake Forest University.
Everyone at the clinic is supportive and knowledgeable while not sugarcoating the process and how hard it would be. They made sure all of our questions were answered and all of our needs were met. I never felt afraid to ask a question or call for advice.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
For all three rounds of IVF we were close to $50,000
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
Our option was always one or two embryos transferred, never more. I preferred two because it gave me a better piece of mind.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2012 - 2014, Successful
10
10
Age 44 - 46
4 IUI
IVF
Donor Eggs
Unexplained
Other
European
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Johnston] was informative and supportive. She spent as much time with me and my Husband as we needed to answer all of our questions. After the first meeting I had her email address. I didn't hesitate to use it and her response time was amazing. Our first two transfers resulted in negative betas. After each she sat with me to plan our next steps and to answer long lists of questions I had. She allowed me to be involved in the protocol planning. When I had ideas she was open to them...
The greatest strengths at WF [Wake Forest] are the people! In addition to the exceptional Doctors and medical staff, the other members of the team operate at the same standard. The receptionist and phlebotomists were attentive and efficient. The billing department (Patti) was AVAILABLE, knowledgeable, creative in helping us with our expenses, and cared about my outcome. The embryologists (my Babies' first babysitters) were AVAILABLE, skilled, and... again... caring. This is a smaller clinic...
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
On day one with Dr. Johnston she candidly told me at my age she would move straight to donor eggs if my objective was to have a baby. She showed me the statistics of other options. She was informative and supportive. She spent as much time with me and my Husband as we needed to answer all of our questions. After the first meeting I had her email address. I didn't hesitate to use it and her response time was amazing. Our first two transfers resulted in negative betas. After each she sat with me to plan our next steps and to answer long lists of questions I had. She allowed me to be involved in the protocol planning. When I had ideas she was open to them. After the 2nd negative result she ordered aggressive testing and found an issue which she was able to correct. The next transfer resulted in a positive beta. My betas don't double like other people's betas. Because of this, I didn't get my results from the lab or a nurse. Dr. Johnston worked directly with me through this. She explained what would likely occur and kept me informed of what to expect. When my little wonky beta turned into a heartbeat and numbers aligned to what the norms are I think she was about as happy and excited as my Husband and I were. Dr. Johnston worked with me to plan my 2nd pregnancy in a manner and time-frame that worked for my Family. Throughout my journey she was not only the doctor, she was the overall care manager. She individualized my plan of care to meet my goals. She directed her staff in a manner that made each step as painless and as efficient as could be. She accepted and worked with my need to be involved in each step. She offered the information needed to allow for true informed consent. She stayed focused on the big picture while not missing a single detail. I have a Known Donor. As she did with me, she took prodigious care of her. Donors provide no income to facilities. All of their expenses are incurred by the intended parent(s). With Dr. Johnston it isn't about generating revenue. It's about offering the care it takes to help women come our of the nightmare journey of infertility with a baby(ies) in her arms. She will treat everyone with respect and dignity and be as gentle and thorough as possible. I've taken my Children back in to show off to the staff and Dr. Johnston. It feels like coming Home. They still care about me and they care about my beautiful Children they helped bring into this world!
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Listen to her and talk to her about your wishes and needs... she has the knowledge and your best interest at heart. She probably wants you to have a baby as much as you want it.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
I had previously been with REACh in Charlotte, so had first hand knowledge of the "cattle" approach to infertility treatment for woman. My experience with Wake Forest Baptist Health Center for Reproductive Medicine doctors and staff was the exact opposite. They KNEW me. After the first visit the receptionist, nurses, assistants, embryologists, doctors, billing representative... everyone knew my name, my infertility history, my Husband, my Known Donor... my story. They all CARED. From the first meeting Dr. Johnston spent time listening to me and keeping me informed of the details of my results and next steps. Being involved was important to me and she welcomed my participation. When I needed information I emailed her directly. She always replied quickly... once even when she was on vacation. I worked directly with the embryologists when determining which embryos to transfer. I had pictures and detailed information about every embryo. I was very involved in my process and the clinic respected that and worked with me. With both pregnancies I had wonky beta results. Everyone at the clinic "held my hand" through the grueling wait to determine if my pregnancies would be viable. During the wonky beta experience with my 2nd pregnancy Dr. Johnston was at a conference in Hawaii. She still contacted me directly through that time to help with questions and concerns. I have a Known Donor and their care for her was wonderful. In the end I don't know that it really matters if you're treated like a human. The goal is to have a baby and, when push comes to shove, not much else matters, but it sure makes the experience gentler when you have understanding doctors and staff that care about your journey and your family. infertility is a nightmare journey. Choosing a smoother road by working with Dr. Johnston was one of the best choices I made in the process.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
The below is from memory and my oldest Child is 3, so I could be forgetting parts. Also, I had previous to infertility had tests related to blood-clotting factors, so these were not part of my protocol, but would have been if it had not been done previously. 1st cycle for me and Known Donor... Lupron, Estradal tablets, Vivelle Dot patches, Progesterone in oil, Follistim, Menopur, hCG trigger, and antibiotics for my DH and Donor. Transferred 2 fresh embryos. I think this is all pretty run of the mill. (Negative beta.) 2nd cycle: Dr. performed a SIS. Same protocol for me minus Lupron. I did acupuncture as well. Transferred two thawed embryos. (Negative beta.) Prior to 3rd transfer: Hysteroscopy and an endo biopsy. The hysteroscopy uncovered a medical issue that was corrected during the procedure. The issue was probably what was keeping implantation from happening. We did some basic immunological testing at this time as well, but I do not remember the specifics. Dr. Johnston was open to every idea I had during our appointment following the failed transfer. We discussed all options and decided together how to move forward. 3rd cycle: Same protocol as 2nd plus low-dose aspirin, Medrol, Folgard, and Valium at transfer. Continued with acupuncture. Transferred two thawed embryos. (Positive beta resulting in a live birth!) I remained under Dr. Johnston's care until we heard a heart beat and was release to my midwives' care. 4th cycle: My period returned on its own, so we did a "natural" cycle protocol. I was still breastfeeding my Daughter during this transfer, so medications were limited to what was not contraindicated. Transferred onethawed embryo. (Positive beta resulting in 2nd live birth!) My Family is complete.
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Roxanne)
Following Dr. Johnston's style and direction, the nursing staff is devoted to reaching the goal to have a baby. They were organized, efficient, thorough, compassionate, skilled, and caring.
Describe your experience with Wake Forest University.
The bottom line is I was successful in completing my Family at Wake Forest. I don't believe I would have had the same outcome at the first clinic (REACh) where I was a patient. The greatest strengths at WF are the people! In addition to the exceptional Doctors and medical staff, the other members of the team operate at the same standard. The receptionist and phlebotomists were attentive and efficient. The billing department (Patti) was AVAILABLE, knowledgeable, creative in helping us with our expenses, and cared about my outcome. The embryologists (my Babies' first babysitters) were AVAILABLE, skilled, and... again... caring. This is a smaller clinic. The stats don't have the big numbers you find at other places, but the percentages are great. I am a member of an online group for infertility with thousands of others walking the infertility journey in search of their baby(ies). The individualized and involved care I received was unparalleled when comparing notes with other members of the group. Other members were often surprised at the amount of detailed information I had about my case; the direct communication with my RE, embryologist, and the staff; the availability and knowledge of the billing department; and the overall care shown to me and my Donor throughout the process.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
I do not remember the specifics for the fresh transfer, but know it was in line with what other clinics charged. An FET was $2700 (2012 & 2014). Because our insurance covered very little, but we still paid as we went, we were given significant discounts of overall costs. Patti, in billing was great!
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
10
10
Age 44 - 48
1 IUI
IVF
Donor Eggs
Poor Egg Quality
Black or African-American
Income $0 - $49K
2nd of 3 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I have been under the care of Erika Johnston-MacAnanny and 2 other doctors from other clinics. She is the only one that treated me as a person that she understood my goals and really wanted to see me succeed... She made me feel uplifted in my journey regardless of the outcome...She made me feel ok and let me know not to feel bad if the ivf doesn't go all the way through and that I could keep trying. She also had me come back in to check my uterus and assured me my uterus was perfect for carrying a baby if I wanted to try again. She did not give me a pity party when it failed she encouraged me to move forward.
Lori [nurse at Wake Forest] was very informative and always catered to answering any of my questions as soon as humanly possible...The clinic was clean, staff was attentive, their was always coffee, television, nice comfortable furniture, plenty of parking, confidential setting, nice and quiet. THe location was easy to get to. Lab for the clinic was also convenient and their techs are very professional. I am frightened of needles but I never was afraid to go in for bloodwork which was down the hall from the clinic I was being seen in.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
I have been under the care of Erika Johnston-MacAnanny and 2 other doctors from other clinics. She is the only one that treated me as a person that she understood my goals and really wanted to see me succeed. She didn't make me feel like it was all about the money as they did. She made me feel uplifted in my journey regardless of the outcome.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Be honest with her regarding your goals
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She made me feel ok and let me know not to feel bad if the ivf doesn't go all the way through and that I could keep trying. She also had me come back in to check my uterus and assured me my uterus was perfect for carrying a baby if I wanted to try again. She did not give me a pity party when it failed she encouraged me to move forward.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
She has used clomid and IVF
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Lori Marion)
Lori was very informative and always catered to answering any of my questions as soon as humanly possible.
Describe your experience with Wake Forest University.
The clinic was clean, staff was attentive, their was always coffee, television, nice comfortable furniture, plenty of parking, confidential setting, nice and quiet. THe location was easy to get to. Lab for the clinic was also convenient and their techs are very professional. I am frightened of needles but I never was afraid to go in for bloodwork which was down the hall from the clinic I was being seen in.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
about 8500
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
No comments
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
10
10
Age 32
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr Erika Johnston-MacAnanny of Wake Forest] remained positive which is what we needed! We proceeded with FET of our last embryo (one did not survive the thaw during the first FET leaving us with only 3 embryos). Dr. Johnston-MacAnanny ordered blood thinners for this transfer even though my clotting factors were normal and now we have a beautiful healthy baby girl!! Dr. Johnston-MacAnanny definitely had our best interest at heart. Her and her staff were caring and supportive throughout our treatment. We would not have our daughter had it not been for Dr. Johnston-MacAnanny and her wonderful team!
She [Dr Erika Johnston-MacAnanny of Wake Forest] remained positive which is what we needed! We proceeded with FET of our last embryo (one did not survive the thaw during the first FET leaving us with only 3 embryos). Dr. Johnston-MacAnanny ordered blood thinners for this transfer even though my clotting factors were normal and now we have a beautiful healthy baby girl!! Dr. Johnston-MacAnanny definitely had our best interest at heart. Her and her staff were caring and supportive throughout our treatment. We would not have our daughter had it not been for Dr. Johnston-MacAnanny and her wonderful team!
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
We did one round of IVF with ICSI, PGS and 2 FET (first one ending in chemical). When we first met Dr. Johnston-MacAnanny she was very straight forward about our unexplained infertility diagnosis. During our first meeting she had clearly reviewed our charts and knew everything we had been through and already had a plan In place for us based on her opinion and was very positive about the likelihood of use having a baby. She was very comforting. She was willing to start treatment as soon as we were ready. We were very excited about not having to wait months to get started, especially after all we had been through. Of our 13 embryos only 4 came back genetically normal from PGS. We transferred 2 embryos durning our first FET which resulted in a chemical. The staff were heartbroken for us and very supportive. Dr Johnston-MacAnanny got us back in to review what may have happened and proposed a new plan. She remained positive which is what we needed! We proceeded with FET of our last embryo (one did not survive the thaw during the first FET leaving us with only 3 embryos). Dr. Johnston-MacAnanny ordered blood thinners for this transfer even though my clotting factors were normal and now we have a beautiful healthy baby girl!! Dr. Johnston-MacAnanny definitely had our best interest at heart. Her and her staff were caring and supportive throughout our treatment. We would not have our daughter had it not been for Dr. Johnston-MacAnanny and her wonderful team!
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
10
9
Age 35
Male Factor
PCOS
Black or African-American
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Johnston-MacAnanny] is very nice and patient. She ensure not only that I was comfortable but my husband as well. She ensured no questions were had before the meeting was over. She is open to listening and willing to take all measures before IVF was the final decision...[eSET transfer options] Currently approved 1 5 day embryo as my other test scores were good. Multiple can be discussed if IVF cycle fails
there are two clinics. Both clinics provide great service. Waiting area is clean and comfortable. Staff calls you by name. Information for that appointment is given ahead of time so no confusion is had the day of your appointment...Communication [between SGF nurses ]is great. You can email or call to get clear information...[approx cost] 22450 IVF (no insurance) 150 mock trial 600 anesthesiology (no insurance) 50 doctor appointment
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She is very nice and patient. She ensure not only that I was comfortable but my husband as well. She ensured no questions were had before the meeting was over. She is open to listening and willing to take all measures before IVF was the final decision
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be honest and ask your questions
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
My provider and my nurses speak with me by name. They do their homework to ensure I am aware of what is and has happened to date
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
STI testing Mock Trial Blood work including A1C Semen analysis Endocrinology Appointment
Describe your experience with your nurse at Shady Grove Fertility Richmond.
Communication is great. You can email or call to get clear information
Describe your experience with Shady Grove Fertility Richmond.
There are two clinics. Both clinics provide great service. Waiting area is clean and comfortable. Staff calls you by name. Information for that appointment is given ahead of time so no confusion is had the day of your appointment. No real weakness I have found at this time.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
22450 IVF (no insurance) 150 mock trial 600 anesthesiology (no insurance) 50 doctor appointment
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
Currently approved 1 5 day embryo as my other test scores were good. Multiple can be discussed if IVF cycle fails
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unknown Success
10
10
Age 38 - 39
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Latinx
Income $200K - $499K
Consultant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I am still in the early stages of treatment [with Dr. Johnston-MacAnanny]. I have completed all my tests to start IVF but she discovered an issue with my thyroid. So we are currently trying to get my TSH under control with Synthroid before we can proceed...I didn’t feel rushed at all with any interactions I had with the doctor...She has a fantastic personality and bedside manner and helps put me at ease when I visit. I tend to be anxious when I’m at the office! She is patient and willing to answer tons of questions. She can also back up answers with solid clinic data which makes me feel confident in her advice.
Everyone [at Richmond Center for Fertility] was very kind and patient and answered messages in a timely manner...I will be paying out of pocket through their Shared Risk Program which runs about $30K...I love that they offer so many plans/programs to help make treatment more affordable. They also have so much data that it helps in making the big decisions. Their doctors are top notch as well...I didn’t feel rushed at all with any interactions I had with the doctor or staff. All questions were answered and everyone is so nice.
How was your experience with Erika Johnston-MacAnanny at Richmond Center for Fertility?
She has a fantastic personality and bedside manner and helps put me at ease when I visit. I tend to be anxious when I’m at the office! She is patient and willing to answer tons of questions. She can also back up answers with solid clinic data which makes me feel confident in her advice.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Richmond Center for Fertility?
Go see her. You won’t be disappointed. She’s worth a long drive!
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Richmond Center for Fertility?
I didn’t feel rushed at all with any interactions I had with the doctor or staff. All questions were answered and everyone is so nice.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Richmond Center for Fertility and their degree of success.
I am still in the early stages of treatment. I have completed all my tests to start IVF but she discovered an issue with my thyroid. So we are currently trying to get my TSH under control with Synthroid before we can proceed.
Describe your experience with your nurse at Richmond Center for Fertility. (Assigned nurse: Sherron Wade)
Everyone was very kind and patient and answered messages in a timely manner.
Describe your experience with Richmond Center for Fertility.
I love that they offer so many plans/programs to help make treatment more affordable. They also have so much data that it helps in making the big decisions. Their doctors are top notch as well. I have heard that their billing department can be difficult to work with.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Richmond Center for Fertility.
I have not started IVF yet but I will be paying out of pocket through their Shared Risk Program which runs about $30K.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Richmond Center for Fertility.
I am not sure of her approach.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Richmond Center for Fertility
Richmond
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014 - 2016, Successful
10
10
Age 39 - 41
IUI
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
She was very efficient but took time to answer questions and relieve any concerns....I had setbacks all along but she always had a new idea. She was always willing to talk about any questions or concerns. Her bed aide manner is great. Talks to us like people and even emailed me personally after I got pregnant....I always asked questions about what was on ultrasound screens. She always explained.... Started Ivf because of my age. When we went through several losses still had new ideas
We Loved how people remembered you. Communication was great. Always replied to all emails and calls. They [Wake Forest- WS] even set up appointments over email Sometime not enough staff and had long waits on occasion. Dr. Johnson and Patty are our favorite....Always emailed me back that day and returned calls if needed. Help get medicine that I needed quick....We paid less that 12000 for procedure and 5-7000 for medication each cycle....
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
I had setbacks all along but she always had a new idea. She was always willing to talk about any questions or concerns. Her bed aide manner is great. Talks to us like people and even emailed me personally after I got pregnant.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Ask anything. I always asked questions about what was on ultrasound screens. She always explained.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She was very efficient but took time to answer questions and relieve any concerns.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
Started Ivf because of my age. When we went through several losses still had new ideas and encoruragee us not to give up.
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Roxanne )
Always emailed me back that day and returned calls if needed. Help get medicine that I needed quick.
Describe your experience with Wake Forest University.
We Loved how people remembered you. Communication was great. Always replied to all emails and calls. They even set up appointments over email Sometime not enough staff and had long waits on occasion. Dr. Johnson and Patty are our favorite.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
It was not cheap. We paid less that 12000 for procedure and 5-7000 for medication each cycle. Visits were 70 copay. Most visits were covered up my insurance
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
That was not an issue for us.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2014, Successful
10
10
Age 40
5 IUI
Donor Sperm
Diminished Ovarian Reserve
European
Latinx
Black or African-American
Native American
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Johnston-MacAnanny] has a great personality and bedside manner that can make even the most anxious person (me) calm. She is so compassionate and empathetic; she genuinely seemed as upset and disappointed as I was after each failed cycle. I love her! I want everyone to be treated by her! ... Ask as many questions as you want about whatever you are concerned about. She will take as much time as you need to explain everything, and she treats no question like a stupid question.
She [Dr. Johnston-MacAnanny] has a great personality and bedside manner that can make even the most anxious person (me) calm. She is so compassionate and empathetic; she genuinely seemed as upset and disappointed as I was after each failed cycle. I love her! I want everyone to be treated by her! ... Ask as many questions as you want about whatever you are concerned about. She will take as much time as you need to explain everything, and she treats no question like a stupid question.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
She has a great personality and bedside manner that can make even the most anxious person (me) calm. She is so compassionate and empathetic; she genuinely seemed as upset and disappointed as I was after each failed cycle. I love her! I want everyone to be treated by her!
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Ask as many questions as you want about whatever you are concerned about. She will take as much time as you need to explain everything, and she treats no question like a stupid question.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She always acknowledged how I was feeling throughout the entire process.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
I did three cycles of clomid then after a brief break, I had the procedure to check the patency of my fallopian tubes. That procedure is usually done first but I am allergic to the dye used, so Dr MacAnanny wanted to try a few cycles prior to the procedure since I could possibly develop some scarring from an allergic reaction. The procedure went well without any residual effects. Afterwards there was a month break then my medication was changed to letrazole. I was using the letrazole with a trigger injection when I got pregnant.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
The VA paid for it.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
10
Age 34 - 35
1 IUI
1 Egg Freezing
Diminished Ovarian Reserve
Tubal Blockage
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
From our very meeting, she [Dr. Johnston-MacAnanny] was always great to work with. She was very pragmatic but also positive. It was clear that she cared about me as a patient. She did a good job of explaining the science behind my diagnosis and treatment. She was great about communication as well.... I could tell that she cared.... She used a very standard treatment given my diagnosis.... She is a wonderful RE and you should work with her if given the chance.
The only thing I don't like about the clinic [Wake Forest University] is its location. It was short on space and that could be inconvenient at times. Every person that worked there that I encountered was an asset. While my experience was challenging, I always felt so well taken care of by the staff.... I don't know that I could think of a weakness of the nursing staff. They were compassionate and great about communication. They were always happy to take their time and answer all of my questions.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
From our very meeting, she was always great to work with. She was very pragmatic but also positive. It was clear that she cared about me as a patient. She did a good job of explaining the science behind my diagnosis and treatment. She was great about communication as well.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
She is a wonderful RE and you should work with her if given the chance.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
I could tell that she cared.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Wake Forest University and their degree of success.
She used a very standard treatment given my diagnosis.
Describe your experience with the nursing staff at Wake Forest University.
I don't know that I could think of a weakness of the nursing staff. They were compassionate and great about communication. They were always happy to take their time and answer all of my questions.
Describe your experience with Wake Forest University.
The only thing I don't like about the clinic is its location. It was short on space and that could be inconvenient at times. Every person that worked there that I encountered was an asset. While my experience was challenging, I always felt so well taken care of by the staff.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Wake Forest University.
We did not make it to transfer.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
0
0
2 IUI
Anovulation
Diminished Ovarian Reserve
Male Factor
PCOS
European
Native American
Income $100K - $199K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr Erika Johnston-MacAnanny at Wake Forest] told me I needed an IUI and tried to fertilize a cyst instead of an egg. I went to see Dr. Deaton for a second opinion after already having a couple of failed IUIs with her and her then suggesting an IVF, turns out I don't have any eggs. My AMH is less than .02, so not even IVF was an option for us. If she had down the proper testing prior to all of these costly procedures she would have known that.
She [Dr Erika Johnston-MacAnanny at Wake Forest] told me I needed an IUI and tried to fertilize a cyst instead of an egg. I went to see Dr. Deaton for a second opinion after already having a couple of failed IUIs with her and her then suggesting an IVF, turns out I don't have any eggs. My AMH is less than .02, so not even IVF was an option for us. If she had down the proper testing prior to all of these costly procedures she would have known that.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She told me I needed an IUI and tried to fertilize a cyst instead of an egg. I went to see Dr. Deaton for a second opinion after already having a couple of failed IUIs with her and her then suggesting an IVF, turns out I don't have any eggs. My AMH is less than .02, so not even IVF was an option for us. If she had down the proper testing prior to all of these costly procedures she would have known that.
Describe your experience with the nursing staff at Wake Forest University.
They take a long time to call you back.
What specific things went wrong at Wake Forest University?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Wake Forest University.
An AMH was never ordered prior to an IUI and at my new MD we discovered I don't have eggs.
0
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2013 - 2014, Successful
10
10
Age 26 - 27
1 IVF
1 Egg Freezing
Male Factor
Unexplained
Prefer not to answer
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Johnston - MacAnanny] was amazing! Bedside manner was awesome. She truly cared about my husband and I. No complaints at all from her! She helped and guided us through out the process...[The staff at Wake Forest Fertility was] Caring and organized. Great personality!
[The staff at Wake Forest Fertility was] Caring and organized. Great personality!...She [Dr. Johnston - MacAnanny] was amazing! Bedside manner was awesome. She truly cared about my husband and I. No complaints at all from her! She helped and guided us through out the process.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
No complaints at all from her! She helped and guided us through out the process.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
None. She is great
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She was amazing! Bedside manner was awesome. She truly cared about my husband and I
Describe your experience with your nurse at Wake Forest University. (Assigned nurse: Lauren)
Caring and organized. Great personality!
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
2021, Unknown Success
10
8
Age 34
7 IUI
Donor Sperm
Diminished Ovarian Reserve
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
it was found I had/have endometriosis. I later had another medication IUI, which failed. By this time, I decided to move on IVF. I had a consult for IVF and Dr Johnston was honest that I really wasn't a good candidate for IVF with my own eggs. I decided to go with an embryo transfer with donor embryo...[she] is kind and compassionate and spends time with her patients
I did two medicated IUI cycles [at Shady Grove Fertility] , which were $1200 each plus the cost of medication...I moved on to an embryo transfer, which I decided to do the shared risk option. That was $16,800...It was easy to get an appointment, clean environment, caring clinical staff and receptionists. I was not crazy about the financial specialist that works under Dr Johnston. I felt like I did not get the information I needed from her and she was very pushy.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
I started at Shady Grove Fertility as a woman choosing to be a single mother by choice. I thought I would have a few IUI at most and have a baby. I was originally with a different physician at this same clinic in the beginning. From my lab results, I had/have diminished ovarian reserve. I went ahead with 5 unmedicated IUI under the previous physician. All failed. I decided to go ahead and try medicated IUI. By this time, I had switched to Dr Johnston for a second opinion. I couldn't accept that I had very few eggs at a relatively young age. I had my first medicated IUI (sixth IUI total) under Dr Johnston. I got pregnant that cycle, but it ended up being a ruptured ectopic pregnancy. Dr Johnston was quick to diagnose it at what would have been my first OB ultrasound. I was sent to my OBGYN where I had surgery. During the surgery, it was found I had/have endometriosis. I later had another medication IUI, which failed. By this time, I decided to move on IVF. I had a consult for IVF and Dr Johnston was honest that I really wasn't a good candidate for IVF with my own eggs. I decided to go with an embryo transfer with donor embryo. I am currently pregnant from that embryo transfer.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be realistic in your expectations.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr Johnston is kind and compassionate and spends time with her patients
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
The first medicated IUI, I used clomid 50 mg and had a decent follicle response and got pregnant that round. It resulted in the ruptured ectopic pregnancy. The second medicated IUI, I used clomid 100 mg. I must have had an allergic reaction to the clomid as I broke out in a rash every time I took it. That round I ended up with a few follicles but only 1-2 were on the side I needed them to be (I only had one tube left at this point). That cycle failed.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy Caine)
Quick response, caring
Describe your experience with Shady Grove Fertility Richmond.
It was easy to get an appointment, clean environment, caring clinical staff and receptionists. I was not crazy about the financial specialist that works under Dr Johnston. I felt like I did not get the information I needed from her and she was very pushy.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
I did two medicated IUI cycles under Dr Johnston, which were $1200 each plus the cost of medication. I moved on to an embryo transfer, which I decided to do the shared risk option. That was $16,800.
Describe Erika Johnston-MacAnanny's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
Reproductive Endocrinologists usually only suggest to transfer one at a time and it is no different with Dr Johnston. I was okay with a single embryo transfer.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, 13 Eggs Frozen
9
9
Age 37
2 Egg Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
Doctor
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Johnston-MacAnanny] was straight forward and honest, but spot on. Visits were timely. My only reservation was that it was an on call physician who performed my procedure each time. That surprised me at first, but every physician was excellent...We used the highest dose for my stimulation in the setting of my diminished ovarian reserve. My treatments were stacked and my second retrieval was much more successful.
The [SGF] finance department changed their specials after I started my treatment and it was a bit of a hassle to have them honor the original contract but eventually they agreed. The actual clinic was lovely. They moved to a new beautiful building for my second round which was much nicer...Approximately $7000 for the treatment and $5000 for medications.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She was straight forward and honest, but spot on. Visits were timely. My only reservation was that it was an on call physician who performed my procedure each time. That surprised me at first, but every physician was excellent.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
She is smart and competent.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We used the highest dose for my stimulation in the setting of my diminished ovarian reserve. My treatments were stacked and my second retrieval was much more successful.
Describe your experience with your nurse at Shady Grove Fertility Richmond.
They were always very responsive to emails and calls.
Describe your experience with Shady Grove Fertility Richmond.
The finance department changed their specials after I started my treatment and it was a bit of a hassle to have them honor the original contract but eventually they agreed. The actual clinic was lovely. They moved to a new beautiful building for my second round which was much nicer.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
Approximately $7000 for the treatment and $5000 for medications.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Lost paperwork
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
On the day of my retrieval the computer system went out, so the on call physician had trouble accessing my ultrasound reports but I had copies.
9
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
9
10
Age 35
1 Fertility Medications
Anovulation
PCOS
European
Black or African-American
Income $100K - $199K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Johnston is a compassionate doctor. I felt very comfortable and at ease with her during every visit. I never left an appointment with questions and she took her time to make sure I understood and consented to every step of our fertility plan. She made me feel very involved in the planning process...she expressed her hopefulness for me which was contagious.
The office [at Shady Grove Fertility Richmond] is clean and welcoming and the number of locations are convenient...There are many doctors in the office so you'll have no problem being assigned someone...The staff took too long to call me back with results. Often I'd wait almost 2 weeks and then I'd have to call or send a message to get results or follow ups. From the first call to me taking my first pill was 6 months and it should not have been that long.
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr. Johnston is a compassionate doctor. I felt very comfortable and at ease with her during every visit. I never left an appointment with questions and she took her time to make sure I understood and consented to every step of our fertility plan. She made me feel very involved in the planning process.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be patient and open minded.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Dr. Johnston is a wonderful listener. I explained my health history to her and she never made me feel bad for my infertility. Despite it all, she expressed her hopefulness for me which was contagious.
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We decided to start with medicated cycles. I was prescribed 5mgs of letrozole and Ovidrel. As explained to me, these medications are more effective for me as a person with PCOS. After 1 cycle with these medications, I tested positive with a viable pregnancy.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
The nursing staff was very kind and happy. The team's speed of communication is an area of opportunity. Often I had to reach out to them when I was told I would hear from the nursing team in a few days. More often than not, 2 weeks would pass before I heard anything from them. I assume this is because they are used to being pestered by patients and weren't used to my relaxed style.
Describe your experience with Shady Grove Fertility Richmond.
The office is clean and welcoming and the number of locations are convenient. They decorate for the seasons and love to celebrate every milestone. There are many doctors in the office so you'll have no problem being assigned someone.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Shady Grove Fertility Richmond.
My treatment was not very expensive, especially when compared to other treatments. In total, we spent about $1,500 with STI testing for both myself and my husband, various screenings, genetic testing, and prescription medications. We did use our health insurance for many of the required tests.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
The staff took too long to call me back with results. Often I'd wait almost 2 weeks and then I'd have to call or send a message to get results or follow ups. From the first call to me taking my first pill was 6 months and it should not have been that long.
9
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Richmond
Stony Point
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 27
1 IUI
PCOS
European
Income $50K - $99K
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. She had a great sense of humor which made everything easier...We started with lots of testing, once PCOS was confirmed, we decided to move to try IUI... I knew they were just a e-mail away and would have answers for me
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together... I knew they were just a e-mail away and would have answers for me..
How was your experience with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just a e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
Be honest, go in open-minded. Dr. Johnston knows what she is doing and trust is crucial.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Shady Grove Fertility Richmond?
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. She had a great sense of humor which made everything easier!
Describe the protocols Erika Johnston-MacAnanny used in your cycles at Shady Grove Fertility Richmond and their degree of success.
We started with lots of testing, once PCOS was confirmed, we decided to move to try IUI. We used medically induced ovulation with Letrozole then used an Ovidrel trigger shot. Next day was the IUI and 2 weeks later we had a positive pregnancy test. During those 2 weeks, leading up to 7 weeks gestation, I was prescribed progesterone suppositories to help thicken the lining of my uterus.
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: Katy Caine)
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just an e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
Describe your experience with Shady Grove Fertility Richmond.
From the first virtual visit, to my "graduation", Dr. Johnston and her team made me feel at ease. Throughout my entire fertility journey, they were supportive, warm, welcoming and overall made me feel as if nothing was my fault and we were going to handle it all together. Dr. Johnston was realistic, but optimistic, every step of the way and it was easy for me to believe it. With fertility treatments, I believe the mental aspect is a huge part. Although a very hard process to navigate, Dr. Johnston and the Shady Grove team made me feel hopeful, which help me keep the mindset that we would find success. It is crazy how much this team turned into a second family. I knew they were just an e-mail away and would have answers for me. Forever grateful and thankful for Shady Grove, Dr. Johnston and the entire team. If you want a medical team who cares, is honest and welcoming- look to Dr. Johnston. Thank you for your expertise in making my dream a reality.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
7
Age 30 - 31
Endometriosis
Tubal Blockage
Black or African-American
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Neutral
Successful
She [Dr. Johnston-MacAnanny] was from our home state and knew of where we went to school. She shared the experience of being away from a place we called home and gave us suggestions about where to find good food. Whenever we got what felt like bad news she was able to give us an action plan as well. She also reassured use after getting poor HSG results back. She was able to provide a diagnosis after years of misdiagnosis.
It was hard to find the [Wake Forest University] clinic but I enjoyed that it was quiet. The waiting area was dark. The new clinic is beautiful! And much easier to find. I like that they now have their own stand alone office...Paid over 5000 trying to get pregnant between the HSG and the laparoscopy...[clinic error]I had new insurance and needed blood work, I wasn’t informed of the time sensitivity of the blood work and missed a cycle.
How was your experience with Erika Johnston-MacAnanny at Wake Forest University?
She was from our home state and knew of where we went to school. She shared the experience of being away from a place we called home and gave us suggestions about where to find good food. Whenever we got what felt like bad news she was able to give us an action plan as well. She also reassured use after getting poor HSG results back. She was able to provide a diagnosis after years of misdiagnosis. She completed a laparoscopic surgery that resulted in minimal scaring.
What's one piece of advice would you give a prospective patient of Erika Johnston-MacAnanny at Wake Forest University?
Be open to what she suggests and take it into consideration even if the suggestion goes against your original expectations.
During treatment, were you treated like a number or a human with Erika Johnston-MacAnanny at Wake Forest University?
She was very warm and was able to establish rapport with us quickly. She took her time and gave great suggestions.
Describe your experience with Wake Forest University.
It was hard to find the clinic but I enjoyed that it was quiet. The waiting area was dark. The new clinic is beautiful! And much easier to find. I like that they now have their own stand alone office.
Describe the costs associated with your care under Erika Johnston-MacAnanny at Wake Forest University.
Paid over 5000 trying to get pregnant between the HSG and the laparoscopy. Then the bloodwork when I did not have insurance it was all very exspensive.
What specific things went wrong at Wake Forest University?
  • Failed to convey critical information
Describe the specific things that went wrong at Wake Forest University.
I had new insurance and needed blood work, I wasn’t informed of the time sensitivity of the blood work and missed a cycle.
10
Doctor
Erika Johnston-MacAnanny
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Wake Forest University
Winston-Salem
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources