How was your experience with Evan Rosenbluth at Reproductive Science Center?
He's a nice person and a good communicator, but he wasn't paying attention to my health and medications prior to my donor egg embryo transfer, which likely caused it to be unsuccessful. For example, he neglected to inform me that I shouldn't be taking antihistamines prior to my transfer until I asked during my actual transfer. Too late. He and my case manager neglected to pay attention to the fact that my allergies were flared up to the point that steroids were needed to treat them. I never should have moved forward with my first FET, which proved unsuccessful. The success rate for a PGD tested donor embryo is 70%, according to the clinic and genetic testing company.
What's one piece of advice would you give a prospective patient of Evan Rosenbluth at Reproductive Science Center?
He's a good doctor, but the nature of the business is that you need to be the squeaky wheel in order for the doctor or other staff to pay attention to you and your case. Otherwise, expect for things to fall through the cracks and mistakes to happen. Especially speak up if your case manger is not returning your calls or emails in a timely manner.
During treatment, were you treated like a number or a human with Evan Rosenbluth at Reproductive Science Center?
The staff didn't know my name even though it's a small office. I had trouble getting my calls or emails returned in a timely manner, or even at all, especially from the finance office. Only the squeekie wheel gets the grease.
Describe the protocols Evan Rosenbluth used in your cycles at Reproductive Science Center and their degree of success.
My egg donor was given a straightforward protocol of Menopur, Follistim and Gonal F. 27 eggs were retrieved, 21 were mature. 15 eggs were fertilized, 6 were frozen. Out of the 15 eggs, 7 made it to Day 5 or 6 for PGD testing. Out of the 7 embryos, 5 were normal.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Adriana)
Phone calls and emails were not responded to in a timely manner. Adriana was overworked and neglected to communicate important information to my egg donor. She also told her incorrect information, which caused my donor anxiety during the egg retrieval process. For example, she told my egg donor she would only be given a twilight anesthesia and not be put under. This was not the case. She was given general anesthesia. Adriana also gave incorrect medication instructions to my egg donor. The errors and inconsistencies almost caused my egg donor to back out of the whole process. Adriana did not give my donor confidence that the clinic knew what they were doing.
Describe your experience with Reproductive Science Center.
RSC is made up of 4 locations and many doctors, nurses and staff, all of whom cover for one another on any given day. Thus, the opportunities for miscommunication are great. The staff seem overworked and poorly trained. For example, when I went in for appointments, they accidentally called my egg donor's name instead of mine. Consistent protocols do not seem to be in place. For example, Dr Rosenbluth was not aware of protocols for the egg donor process and gave me incorrect information about whether my egg donor should be present in certain meetings or not. The records department also neglected to transfer my medical records to my obgyn after I filed more than one records request.
Describe the costs associated with your care under Evan Rosenbluth at Reproductive Science Center.
They were lower than rates at UCSF. I know that from a friend who also did donor egg with PGD testing. Though my costly could have been lower since my egg donor was a friend of mine and I didn't have to pay an agency fee.
Describe Evan Rosenbluth's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
He recommended transferring one embryo only, which I agreed with since they were PGD tested.
What specific things went wrong at Reproductive Science Center?
- Lost paperwork
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
Describe the specific things that went wrong at Reproductive Science Center.
Where to begin. This was a nightmare experience for me. After the numerous errors with the egg retrieval of my egg donor, who is my friend, and a failed FET, I wanted to change clinics, but couldn't, because it's not good to transfer embryos to another clinic with different freezing and thawing protocols. So I decided to change doctors within RSC to Dr Wachs, who turned out to be even more disorganized than Dr Rosenbluth and a worse communicator. She's the Medical Director of the Egg Donor Program for RSC, and it's obvious why the department is so disorganized. Doctors are good at clinical diagnoses, not with running an organization. I asked to change to another doctor within RSC after realizing Dr Wachs and I were not a good fit, but Dr Wachs wouldn't allow me to do so. She tried to refuse to treat me and pass me off to Dr Amy Evazzadeh, who only used RSC's labs, because she knew I could not transfer my embryos, but I refused. I was going to try for a natural cycle transfer next, which could involve opening the lab on the weekends for me and I knew this was unlikely if the doctor did not work for RSC directly. Dr Wachs was afraid I was going to sue the clinic, when in fact I was only trying to get the treatment I deserved and paid for. I had to write up two negative yelp reviews for them to pay attention to me. Yet the errors and miscommunications continued. I am lucky my second transfer worked, but it was not without a lot of anxiety about their competence.