Evelyn Mok-Lin

UCSF

Rated 8.9
Strongly recommend: 74%Neutral: 11%Don't recommend: 15%8.9
74% strongly recommend
13 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mount Sinai
Residency
Harvard
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Evelyn Mok-Lin works at

UCSF
Rated 8.3
Strongly recommend: 68%Neutral: 15%Don't recommend: 17%8.3

At 1 office

San Francisco
499 Illinois Street
San Francisco, CA 94158
(415) 353-7475
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3 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Unsuccessful
2
9
Age 38 - 42
6 IUI
7 IVF
7 Embryo Freezing
Diminished Ovarian Reserve
European
Income $100K - $199K
2nd of 3 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
She [Dr. Evelyn Mok-Lin] is pretty dead-pan and blunt when explaining the process and expectations...I have preferred other doctors in this practice that are more warm and compassionate. I was also disappointed that she didn’t try to fine-tune anything about my cycles. We did exactly the same thing 5 cycles and she didn’t want to change anything. I switched to a different doctor at UCSF for this current cycle and she is much more communicative and has tweaked my medications several times. My new doctor has also called me personally when she’s changing something or to see how I was feeling after my retrieval.
The new center [at UCSF] is very well organized and physically beautiful with all new state of the art equipment. Despite our poor outcomes and lukewarm experiences with Dr. Mok-Lin, I’m happy we’re getting our treatment here...Shem [nurse] is extremely warm and compassionate and was always quick to respond to emails and phone calls...There were 2 cycles where there was a misunderstanding about which medications I should take. I think both were called in but they intended for me to take only one
How was your experience with Evelyn Mok-Lin at UCSF?
She is pretty dead-pan and blunt when explaining the process and expectations. This may be a great style for some patients, but I have preferred other doctors in this practice that are more warm and compassionate. I was also disappointed that she didn’t try to fine-tune anything about my cycles. We did exactly the same thing 5 cycles and she didn’t want to change anything. I switched to a different doctor at UCSF for this current cycle and she is much more communicative and has tweaked my medications several times. My new doctor has also called me personally when she’s changing something or to see how I was feeling after my retrieval.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Don’t be shy about emailing the nurses for any questions or needs you have. The nurses are your direct line to the doctor and no question is too small to ask
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin wasn’t very approachable or available for questions or feedback. I was also disappointed that she didn’t really seem to care about the outcome of any of my cycles and didn’t seem very empathetic towards us
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I have severely diminished ovarian reserve and have been doing “mini IVF” using an antagonist (Femara or Clomid) and minimal stimulation once the follicles are bigger. She advised us to freeze as many as possible and transfer 3-4 at a time to maximize chances
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Shem is extremely warm and compassionate and was always quick to respond to emails and phone calls
Describe your experience with UCSF.
The new center is very well organized and physically beautiful with all new state of the art equipment. Despite our poor outcomes and lukewarm experiences with Dr. Mok-Lin, I’m happy we’re getting our treatment here
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
The first 2 cycles I did were in 2014 and they cost around 17-19k in clouding medications. This time around I’ve been doing mini IVF which is only 5-7k each cycle
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
At my age she recommended 3-4 embryos at once with the rationale that only 1/5 or 1/12 may be normal
What specific things went wrong at UCSF?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at UCSF.
There were 2 cycles where there was a misunderstanding about which medications I should take. I think both were called in but they intended for me to take only one
2
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unknown Success
6
9
Age 40 - 41
1 IUI
3 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
Doesn't Recommend
Strongly Recommends
Success w/ Doc Not sure
I think she [Dr. Mok-Lin] is great at what she does and perhaps my reflection is in general as how UCSF runs their fertility clinic. I feel as a woman going through this you want a bit more contact with your assigned doctor...there were a few times I expected a call (after failed transfer) and nothing came and we had to reach out - once we were told she was busy and also had jury duty and the next time she could talk to us on the phone was about 8-14 days away (as relayed by secretary)...
...again you would usually get a different doctor or a NP [at UCSF]. i was lucky enough this last cycle to get the same NP for almost every ultrasound...its a big unit hence not seeing your assigned DR or in fact the same Dr at any time...the retrieval with ICSI and assisted hatching was just over $12,000 that does not include the drugs...
How was your experience with Evelyn Mok-Lin at UCSF?
I think she is great at what she does and perhaps my reflection is in general as how UCSF runs their fertility clinic. I feel as a woman going through this you want a bit more contact with your assigned doctor
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
I feel this advice is based on whatever Dr they go see. Do your research ahead of time to come as prepared as possible and ask about all options eg using growth hormone, uterine scratching etc and don't be afraid to reach out - they don't reach out to you you have to be an advocate and in charge of this process 100%
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
there were a few times I expected a call (after failed transfer) and nothing came and we had to reach out - once we were told she was busy and also had jury duty and the next time she could talk to us on the phone was about 8-14 days away (as relayed by secretary)
Describe your experience with UCSF.
its a big unit hence not seeing your assigned DR or in fact the same Dr at any time
Describe your experience with your monitoring appointments at UCSF.
again you would usually get a different doctor or a NP. i was lucky enough this last cycle to get the same NP for almost every ultrasound
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
the retrieval with ICSI and assisted hatching was just over $12,000 that does not include the drugs
What specific things went wrong at UCSF?
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at UCSF.
our nurse forgot to give us the consents to sign she emailed the wrong ones to me so we picked up the correct ones at our next ultrasound. upon reading them there was new information and signings we weren't familiar with nor had it been brought up to us before hand.I sent an email about it and our Dr did call me the following day to discuss it but by that time we had gone in for the retrieval and talked to the dr face to face doing it
6
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unsuccessful
5
N/A
Age 31
IVF
Donor Eggs
Endometriosis
Latinx
Income $50K - $99K
Operations
1st of 2 Docs
Doesn't Recommend
Unsuccessful
Dr. Mok-Lin seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed...if you would like someone with great bedside manner and compassion as well, this perhaps is not the provider for you...Her steps were for us to meet with the psychologist for psych evaluation due to using donor eggs. She did not offer follow up after that was completed.
The nursing staff [at UCSF] did seem more compassionate in their care [than the doctor]. However they often would not read my medical history before calling me and telling me medical information that did not pertain to my medical history...When we were welcomed into her [Dr. Mok-Lin's] office for consultation. She was not warm with her approach and bedside manner. She gave us annoyed looks when we asked questions. I felt like we were just another couple on her things to do list that she was checking off her to do list for the day...seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin seemed knowledgeable but didn't invest much time with follow up and treatment. When we let her know that i went through a cancer scare and that our oncologist did not offer to save my egg prior to oophorectomy, she didn't offer compassion. All she offered was explanation as to what should have been done during my oncology appointments that had already passed.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She is knowledgeable and has expertise, if you would like someone with great bedside manner and compassion as well, this perhaps is not the provider for you.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
When we were welcomed into her office for consultation. She was not warm with her approach and bedside manner. She gave us annoyed looks when we asked questions. I felt like we were just another couple on her things to do list that she was checking off her to do list for the day
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Her steps were for us to meet with the psychologist for psych evaluation due to using donor eggs. She did not offer follow up after that was completed.
Describe your experience with the nursing staff at UCSF.
The nursing staff did seem more compassionate in their care. However they often would not read my medical history before calling me and telling me medical information that did not pertain to my medical history.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
No comments, did not get that far into treatment
5
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Nursing Staff