Evelyn Mok-Lin

UCSF

Rated 8.9
Strongly recommend: 74%Neutral: 11%Don't recommend: 15%8.9
74% strongly recommend
13 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.1
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mount Sinai
Residency
Harvard
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Evelyn Mok-Lin works at

UCSF
Rated 8.3
Strongly recommend: 68%Neutral: 15%Don't recommend: 17%8.3

At 1 office

San Francisco
499 Illinois Street
San Francisco, CA 94158
(415) 353-7475
Explore Clinic

3 patient reviews filtered by:

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
8
10
Age 29
Egg Freezing
Donor Sperm
European
East Asian
Income $100K - $199K
Graphic Designer
Only Doc Seen
LGBTQ
Neutral
Strongly Recommends
Successful
We went to see Dr. Mok-Lin in order to assess our options for future care - as a queer couple with medical concerns ... Dr. Mok-Lin was empathetic and made us feel heard, and not like we were wasting her time in thinking things through beforehand. We both had diagnostic testing to clarify what our fertility health and risks were at that age, and were counseled on what the simplest preferable treatments would be. She was very friendly, answered all of our many questions and provided answers to questions we hadn’t yet thought of, and made us feel like we would be fully informed of our options when we decided to move forward with treatment.
They [UCSF] were very informed and seemed to be on top of all of the latest research, were willing to field all kinds of questions, and prepped us with informational packets. They were also very well located, and we were able to quickly go over to the main UCSF building for bloodwork. The facility is very new and modern. ... She [Dr. Mok-Lin] seemed to have a strong preference towards eSET for patients under 35.
How was your experience with Evelyn Mok-Lin at UCSF?
We went to see Dr. Mok-Lin in order to assess our options for future care - as a queer couple with medical concerns, we knew our path towards parenthood would be much much more complicated than most, and though we weren’t quite ready to move forward at the time, we felt the need to get some questions answered. Dr. Mok-Lin was empathetic and made us feel heard, and not like we were wasting her time in thinking things through beforehand. We both had diagnostic testing to clarify what our fertility health and risks were at that age, and were counseled on what the simplest preferable treatments would be. We’re starting treatment soon, and feel much more secure in our choices as a result of those appointments.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She was very friendly, answered all of our many questions and provided answers to questions we hadn’t yet thought of, and made us feel like we would be fully informed of our options when we decided to move forward with treatment.
Describe your experience with UCSF.
They were very informed and seemed to be on top of all of the latest research, were willing to field all kinds of questions, and prepped us with informational packets. They were also very well located, and we were able to quickly go over to the main UCSF building for bloodwork. The facility is very new and modern.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
Consultation and diagnostic work-up only (TVU, FSH/AMH/etc, genetic testing) - all covered by insurance, other than a $20 copay.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
She seemed to have a strong preference towards eSET for patients under 35.
8
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017, Unsuccessful
8
N/A
Age 42
3 Embryo Freezing
Donor Sperm
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Unsuccessful
Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times....Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.
I didn't always have direct access to her [Dr. Evelyn Mok-Lin] and had communicated with her through a nurse [at UCSF]. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns....I felt treated like a human.... I never felt as if I was a number or that she wasn't very familiar with my case..... I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is genuine and personable. I've always felt that she's trustworthy and truly wanted to help me achieve my desired outcome. I felt as if she gave me some good advice, based on her knowledge and understanding of my specific situation. She felt like a friend, not just a doctor, in those times. I didn't always have direct access to her and had communicated with her through a nurse. Once I was able to connect with her via email directly, my experience vastly improved. She promptly responded to my questions and concerns.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Don't be afraid to open up to Dr. Mok-Lin about your unique/specific situation to help her recommend, prescribe and schedule the most appropriate IVF protocol for you.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt treated like a human. Dr. Mok-Lin is empathetic and seems to really understand what I was hoping to get out of my IVF freeze all cycles and why. I never felt as if I was a number or that she wasn't very familiar with my case.
8
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Nursing Staff
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
7
2
IUI
Prefer not to answer
1st of 2 Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Evelyn Mok-Lin] is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making...Different people saw me each time and were not familiar with my situation or complications...Try to contact Dr. Mok-Lin directly if something is confusing...You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.
You will see different people most visits [at UCSF]. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.... [there were] Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.
How was your experience with Evelyn Mok-Lin at UCSF?
She is very intelligent and up to date on protocols and medical literature. I felt confident in her decision-making. Care team was disorganized and sometimes slow to respond, did not process requests, and mis communicated about my plan and communication.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Be proactive. Try to contact Dr. Mok-Lin directly if something is confusing.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Different people saw me each time and were not familiar with my situation or complications.
Describe your experience with UCSF.
You will see different people most visits. Expect people to not know details of your medical record or recent events. There is a lot of disorganization with administration and billing that add unnecessary stress to the process. Poor communication.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
Miscommunications, delays in prescriptions and insurance authorization led to cancellation of a cycle.
7
Doctor
Evelyn Mok-Lin
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
2
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources