Evelyn Mok-Lin

UCSF

Rated 8.1
Strongly recommend: 54%Neutral: 23%Don't recommend: 23%8.1
54% strongly recommend
15 reviews
Humanity
8.2
8.2
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.6
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.1
5.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Mount Sinai
Residency
Harvard
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Evelyn Mok-Lin works at

UCSF
Rated 8.5
Strongly recommend: 68%Neutral: 18%Don't recommend: 15%8.5

At 1 office

San Francisco
499 Illinois Street
San Francisco, CA 94158
(415) 353-7475
Explore Clinic

9 patient reviews filtered by:

Clear Filters
2015 - 2020, Successful
NPS
10
NPS
10
Age 37 - 42
4 IUI
1 IVF
Unexplained
European
Latinx
Income $200K - $499K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer...There is no option for me to risk having multiples...is a great listener. She has never made me feel she’s in a rush trying to get to the next patient. Additionally, she takes her time to explain the process and her suggestions. My husband is super analytical and always has many more questions for her and she always happily answers every single one. I love my relationship with her.
Maria [nurse at UCSF] is amazing!! I email her with questions all the time. She is very compassionate and friendly and she will spend all the time needed on the phone explaining the next steps and she will also email all the details...Very nice clinic and friendly staff with easy parking. The check in process is easy and they have several people to do it so you hardly ever wait in line. However, certain women at the check in counter take so long reviewing all the details to make sure they have your insurance, your correct address etc etc. I get it if it is the first time there, but for me, especially during treatment you go in multiple times a week and if I get this person to check me in, she’ll go through it all over again even when I say I was there a day ago, it is annoying.
How was your experience with Evelyn Mok-Lin at UCSF?
I have been seeing Dr. Mok-Lin for several reasons since 2015. If it wasn’t for her I wouldn’t have had my boy, period. He is a toddler now and I will be forever grateful to her and her team. Dr. Mok-Lin performed surgery on me to remove a septate uterus. It was a long and complicated process but she finally fixed it all and I became pregnant naturally. Now, due to unexplained infertility I completed 4 IUI’s and I got pregnant twice with a miscarriage and a cervical ectopic pregnancy. With this last one, which I found out during a routine ultrasound, I had to go through the embryo removal procedure that same moment. I was alone and terrified and my husband on a work trip. When Dr. Mok-Lin showed up in the room I was relieved and knew she would take care of me and everything would be fine. And it was! Now, I am in the process of IVF with FET. Dr. Mok-Lin has said she plans to do the transfer and I’m very excited for that. Because of the time she’s spent with me explaining the process I know what to expect but when I have questions, I send her an email and she responds clearly. Dr. Evelyn Mok-Lin is smart and knowledgeable, she listens and tries to please but only if she knows it is the best option for her patient. I have 100% confidence in her.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
That they may not always see her during appointments but she will be behind every decision concerning the patient.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is a great listener. She has never made me feel she’s in a rush trying to get to the next patient. Additionally, she takes her time to explain the process and her suggestions. My husband is super analytical and always has many more questions for her and she always happily answers every single one. I love my relationship with her.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
On the first round of IUI I took 100mg of clomid. I produced too many eggs so the procedure had to be cancelled. The other 4 rounds, 50mg of clomid and got pregnant twice but miscarried and had an cervical ectopic pregnancy. For egg retrieval, I only did it once using Cetrotide, Gonal F and Lupron. I can’t remember dosage :/
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria)
Maria is amazing!! I email her with questions all the time. She is very compassionate and friendly and she will spend all the time needed on the phone explaining the next steps and she will also email all the details. I absolutely love Maria.
Describe your experience with UCSF.
Very nice clinic and friendly staff with easy parking. The check in process is easy and they have several people to do it so you hardly ever wait in line. However, certain women at the check in counter take so long reviewing all the details to make sure they have your insurance, your correct address etc etc. I get it if it is the first time there, but for me, especially during treatment you go in multiple times a week and if I get this person to check me in, she’ll go through it all over again even when I say I was there a day ago, it is annoying.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Due to the anatomy of my uterus and my age, Dr. Mok-Lin will only do a single embryo transfer and I am okay with that. There is no option for me to risk having multiples.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 38
Diminished Ovarian Reserve
European
Income $100K - $199K
Nurse or HC Services
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Evelyn Mok-Lin] was very personable and answered all of our questions thoroughly and respectfully while providing the facts and not sugar coating anything...she is the third fertility physician I have seen and by far the best. She fully explained all of my treatment options and answered all of our questions in ways we could understand. I would highly recommend her to anyone with DOR or having issues getting pregnant.
All of the nursing staff at UCSF have been wonderful. Caring, informative and very quick to respond to any questions or concerns I’ve had...For clomid out of pocket I paid $90 and I was told IUI would be approx $1500 (my insurance does not cover IUI) but IVF would be a 50% discount if I decide to go that route, based on my insurance...I haven’t actually been inside the clinic due to Covid-19 so I’ve conducted all appointments via phone, email or Zoom which has been wonderful. Very fast response times, multiple people have returned calls and emails.
How was your experience with Evelyn Mok-Lin at UCSF?
I have only started seeing Dr. Mok-Lin but she is the third fertility physician I have seen and by far the best. She fully explained all of my treatment options and answered all of our questions in ways we could understand. I would highly recommend her to anyone with DOR or having issues getting pregnant.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
You’re in great hands.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She was very personable and answered all of our questions thoroughly and respectfully while providing the facts and not sugar coating anything.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I am in the early stages of starting clomid/timed intercourse and potentially IUI if the first option doesn’t work. She is very open to trying different treatments to fit my individual health issues and helpful in every way.
Describe your experience with your nurse at UCSF.
All of the nursing staff at UCSF have been wonderful. Caring, informative and very quick to respond to any questions or concerns I’ve had.
Describe your experience with UCSF.
I haven’t actually been inside the clinic due to Covid-19 so I’ve conducted all appointments via phone, email or Zoom which has been wonderful. Very fast response times, multiple people have returned calls and emails.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
For clomid out of pocket I paid $90 and I was told IUI would be approx $1500 (my insurance does not cover IUI) but IVF would be a 50% discount if I decide to go that route, based on my insurance.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2020, Successful
NPS
10
NPS
10
Age 41 - 45
4 IVF
Donor Eggs
European
Income $200K - $499K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Evelyn Mok-Lin] listened to all of our concerns and address them with us at that time. She also remembered us early on in our treatment, after a long time of not seeing her, she knew who we were when we saw her outside of the office. That really stuck with us and gave us a good feeling about our care...She was amazing and a provider that I felt at ease with and trusted completely. She is dedicated and cares about her patients. All of our questions were always answered and even when I went in feeling nervous, she always made me feel at ease.
The costs were very fair. We did not have a problem with the costs associated with our care [at UCSF]...All of the staff at UCSF go above and beyond. We never had a complaint with any of them. You are not a number there, you are an individual person. There are so many people from the front desk to the physicians that we think of fondly and are thankful for being a part of our journey...Maria [nurse] was always very attentive and organized when sending orders and making sure I had the medications that I needed
How was your experience with Evelyn Mok-Lin at UCSF?
She was amazing and a provider that I felt at ease with and trusted completely. She is dedicated and cares about her patients. All of our questions were always answered and even when I went in feeling nervous, she always made me feel at ease.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Trust her and be open with all of your concerns/questions.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
She listened to all of our concerns and address them with us at that time. She also remembered us early on in our treatment, after a long time of not seeing her, she knew who we were when we saw her outside of the office. That really stuck with us and gave us a good feeling about our care at UCSF and with Dr Mok-Lin.
Describe your experience with your nurse at UCSF. (Assigned nurse: Maria)
Maria was always very attentive and organized when sending orders and making sure I had the medications that I needed
Describe your experience with UCSF.
All of the staff at UCSF go above and beyond. We never had a complaint with any of them. You are not a number there, you are an individual person. There are so many people from the front desk to the physicians that we think of fondly and are thankful for being a part of our journey.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
The costs were very fair. We did not have a problem with the costs associated with our care.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I appreciate her care when choosing to implant one or more than one embryo depending on the quality.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Successful
NPS
10
NPS
10
Age 40 - 44
4 IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Uterine Fibroids
East Asian
Income $200K - $499K
Egg Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or her feelings on something, she was always spot on. There were never any surprises, and I always felt very prepared mentally for what was to come...Her explanation for why they did multiple with my own eggs and only one with the donor made sense. And both times she was right!
I LOVE SHEM [nurse at UCSF]. She walked me through so many disappointing cycles and always always was so sweet and supportive. I couldn't have done that many cycles without her...At first I felt it was hard to see different doctor each time I would come in. It felt a little like moving through an assembly line. But each doctor was so nice and attentive, that I quickly became use to it. Also, I understand why they do that. With as often as you need to go in, it is nearly impossible to see the same doctor each time.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin has been my doctor for years, and I think that in itself says something. She always gave me the detailed facts and her advice when I would ask for her opinion. I am a detailed oriented person, and she would always help me understand the processes as they were happening. I couldn't be happier with her as a doctor and will hopefully return soon to see her again!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
A close friend of mine did become a patient of hers and I didn't feel I needed to give her any advise.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin was always very aware and sensitive to my situation, but also was very honest with me, which I asked for and very much appreciate. She was always very professional, and very responsive to any questions I had. When there was bad news she made sure to call me herself, which I have always appreciated.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I would always ask Dr. Mok-Lin a million questions. And she would always answer them with a lot of insight and expertise. Every time she would explain to me how things would go or her feelings on something, she was always spot on. There were never any surprises, and I always felt very prepared mentally for what was to come.
Describe your experience with the nursing staff at UCSF.
I LOVE SHEM. She walked me through so many disappointing cycles and always always was so sweet and supportive. I couldn't have done that many cycles without her.
Describe your experience with UCSF.
At first I felt it was hard to see different doctor each time I would come in. It felt a little like moving through an assembly line. But each doctor was so nice and attentive, that I quickly became use to it. Also, I understand why they do that. With as often as you need to go in, it is nearly impossible to see the same doctor each time.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
I went through so many cycles and different treatments over the course of 4-5 years, I honestly couldn't start to remember
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Her explanation for why they did multiple with my own eggs and only one with the donor made sense. And both times she was right!
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 37 - 39
East Asian
Income $100K - $199K
Writer
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA. She was very mindful of the special circumstances given my past history and worked with us to ensure the most effective and painless transfer procedures possible.
Great research, top doctors, top nursing and care team which is very attentive. I've been nothing but satisfied with our experience [at UCSF] and every encounter we've had over the last two years of our IVF journey... Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-lin is caring, personable and a very clear communicator and knowledgeable expert. She worked closely with us to create a fertility plan based on my past history with cervical cancer and the fact that my husband and I are both carriers of SMA. She was very mindful of the special circumstances given my past history and worked with us to ensure the most effective and painless transfer procedures possible. She ensured that she personally performed them and handled them expertly! Our last transfer has resulted in pregnancy! :)
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-lin is very personable and caring. My FET were complicated because I've had a trachelectomy, and she made sure to personally conduct the transfers, which made a big difference. She's very skilled and to ensure an effective, pain free transfer, set up a practice appointment to ensure that we had a smooth transfer on the day of the actual transfer.
Describe your experience with UCSF.
Great research, top doctors, top nursing and care team which is very attentive. I've been nothing but satisfied with our experience and every encounter we've had over the last two years of our IVF journey
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
8
Age 38 - 39
1 Fertility Medications
Uterine Fibroids
European
4th of 4 Docs
5 IUI With Other Docs
IVF With Other Docs
1 Embryo Freezing With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing...She will be compassionate but professional...We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
The nursing staff [at UCSF] were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data...It seemed that they were changing the protocol at the time, and I received old info and new info...They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
How was your experience with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin was clear with us about what was happening at each stage of care - the risks, the odds - and listened to our questions and concerns. We transferred care to her at UCSF after a negative experience with a practitioner at another clinic. She was professional but empathetic to the additional level of stress we were experiencing.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
She will be compassionate but professional.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
I felt like a human with this doctor but the UCSF program is set up for scale, so it's hard not to feel like a number at times.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
We brought 4 frozen embryos with us when we began working with Dr. Mok-Lin. During the first cycle to prepare for the embryo transfer, I ovulated and we also found a uterine fibroid. She recommended we cancel the cycle, use lupron for a brief period of time, and then start again. The second cycle worked as planned and the embryo transfer was successful.
Describe your experience with the nursing staff at UCSF.
The nursing staff were pleasant and responsive. Sometimes their responses seemed vague when I called in with questions. I understand that maybe they can only speak to data.
Describe your experience with UCSF.
They were professional in helping us transfer care (and our embryos) from another clinic that was not cooperative. The finance department seemed understaffed, but everyone I interacted with at the clinic was pleasant and helpful. Because of the size of the clinic and the number of patients they work with, I was concerned about feeling like I was going through a revolving door. That's something you need to prepare yourself for.
What specific things went wrong at UCSF?
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
When you're anxious that every single thing you do may compromise the pregnancy, it's not good to get conflicting information about how to use progesterone injections. It seemed that they were changing the protocol at the time, and I received old info and new info.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
10
NPS
10
Age 44 - 46
2 Egg Freezing
Donor Sperm
Uterine Fibroids
European
Income $200K - $499K
Business Executive
IVF With Other Docs
Surrogacy With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin is a very warm person who speaks directly and candidly but also with a lot of empathy and understanding. As a lesbian couple, we felt heard and understood as well as respected...She keenly understood our desire to pursue reciprocal IVF especially as we contemplated our long-term plans for two children with each of us carrying one of them..When we were ready to begin the process again for our second child, we returned to UCSF (despite having moved to the East Coast) because we felt so confident and comfortable with Dr. Mok-Lin and her team
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team [at UCSF] clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient...evidence-based approach thanks to being a preeminent research and clinical practice
How was your experience with Evelyn Mok-Lin at UCSF?
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient. Dr. Mok-Lin and the entire team at UCSF Center for Reproductive Health (Mission Bay) was extraordinary and we could not speak more highly of our experience. From the outset, Dr. Mok-Lin took the time to review with us our options, was candid and forthright about the challenges of IVF, and was willing to talk in-depth about genetic testing. She keenly understood our desire to pursue reciprocal IVF especially as we contemplated our long-term plans for two children with each of us carrying one of them. She explained things in a way that was easy to understand, but never once over-simplified or glossed over anything. We felt free to ask any question and to dive into any of the details. We never felt rushed in any of our conversations and she made time to engage with us both in-person as well as over email and the phone. And while our conversations with Dr. Mok-Lin included all kinds of information and data, they were also filled with so much warmth and compassion and genuine interest in us. When we were ready to begin the process again for our second child, we returned to UCSF (despite having moved to the East Coast) because we felt so confident and comfortable with Dr. Mok-Lin and her team. And once again, our experience was outstanding. And this time around, Dr. Mok-Lin and her team corresponded both before our transfer and after our transfer with our East Coast doctors, creating a seamless experience for us. When our second son was born, one of the first pictures went to Dr. Mok-Lin.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
With any first appointment in a fertility setting, bring your questions and concerns and be willing to have an open and transparent conversation. You'll find Dr. Mok-Lin will listen carefully and be willing to answer your questions directly.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin is a very warm person who speaks directly and candidly but also with a lot of empathy and understanding. As a lesbian couple, we felt heard and understood as well as respected.
How competent was Evelyn Mok-Lin at LGBTQ care?
Dr. Mok-Lin was extremely welcoming & respectful of us -- and even more importantly really understood our desire to pursue reciprocal IVF so that our (hopeful at the time) two children would share a 100% genetic bond and especially that their genetic bond would not just be from an anonymous sperm donor.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Dr. Mok-Lin’s team, especially Shem Lewis, was available to us any time we had questions or concerns. At the beginning, Shem led a hands-on medication and injection clinic was extremely helpful. On one night when we missed our injection time, we phoned the 24 hour line and the attending nurse was able to immediately answer our questions and get us back on track, with Shem following up in the morning to assure us. Shem was warm, supportive and responsive throughout the entire process.
Describe your experience with UCSF.
One of the reasons we chose UCSF over other fertility clinics was their evidence-based approach thanks to being a preeminent research and clinical practice. The level of data and corresponding transparency they provided was exactly what we were looking for – and proved to be a big part of why we felt so confident and cared for throughout our experience. In addition to all the information that our doctor, Dr. Mok-Lin, shared with us we attended an extensive IVF Orientation session at UCSF that went through all of the details from start to finish. A hands-on medication and injection clinic was also helpful. And we took advantage of UCSF’s genetic counseling services both at the outset and during pregnancy.
How competent was UCSF at LGBTQ care?
As a lesbian couple looking to start our family, we sought out a fertility practice that would not only respect us, but also would be knowledgeable about our desired path, specifically reciprocal IVF. Their team clearly has experience working with same-sex couples and other than discussions about reciprocal IVF, we felt like we were treated as any other patient. Dr. Mok-Lin and the entire team at UCSF Center for Reproductive Health (Mission Bay) was extraordinary and we could not speak more highly of our experience.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at UCSF.
Sperm purchased via California Cryobank, shipped directly to UCSF and the process was seamless.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 33
1 IVF
Donor Sperm
Unexplained
European
Latinx
Black or African-American
Native American
Income $100K - $199K
Operations
3rd of 3 Docs
3 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
[Dr. Mok-Lin] explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
She [nurse at UCSF] was very helpful and accessible, and always positive. The team was so kind, as a whole...From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
How was your experience with Evelyn Mok-Lin at UCSF?
I honestly can’t think of anything I’d have wanted in a doctor that Dr. Mok-Lin didn’t do. She was professional and compassionate. She communicated clearly and in a way that we could understand. We had such a wonderful experience with her and her team that we have already recommended her to anyone we know who is pursuing starting a family. Dr. MoK-Lin was respectful, kind, courteous, and we fully trusted her judgement during the entire course of treatment. We are so glad to have gone through this process under her care.
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Be open about challenges you may be nervous about. Dr. Mok-Lin was great at setting our minds at ease when we were worried about anything, but also offered solutions and took our opinions into account, so don’t be afraid to voice concerns.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mom-Lin explained things in a way that was clear and direct, but she was also warm and kind. We felt very glad that she was our doctor, in general. But a moment that really struck us was during the IVF orientation. She unapologetically corrected the embryologist and other patients who asked about finding out the gender of the embryo, when they were actually wanting to know the sex. We loved that she did that without hesitation and felt it was a simple thing, but made a huge difference for us as an queer family. It’s also just accurate!
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
Dr. Mok-Lin did a fresh cycle. She shortened my treatment for egg retrieval because I responded very positively to the injections. I ended up with OHSS, but it resolved after about a week. I can’t remember too many specifics other than that she allowed me to not do the steroids due to my risk for mania.
Describe your experience with your nurse at UCSF. (Assigned nurse: Shem Lewis)
Shem was in red empathetic. She was very helpful and accessible, and always positive. The team was so kind, as a whole. It felt like everyone loved their jobs and wanted to support us as much as possible.
Describe your experience with UCSF.
They are organized and have excellent systems in place that keep you informed throughout the treatment cycle. The staff are all incredibly kind, positive, knowledgeable, and helpful. We loved that we chose UCSF. From the doctor, nurse, phlebotomists, receptionists, they are an incredible team of people who get to help people make families and it shows that they value their role in that work. We only had communication issues with one person, Eugenia. It was difficult to communicate clearly with her via email and at times it was very frustrating. However, we only interacted with her in the early stages of our treatment, and once we no longer had to everything else was great!
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
We paid for a test out of pocket, but financed the treatments totaling a little over $13,000.00. We also paid for the medications out of pocket and those were about $250, if I remember correctly. I also had acupuncture regularly and we purchased donor sperm and had it shipped, which added about $3,500 to our total costs.
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I’m very glad we transferred just one embryo. She explained that there was a high likelihood that the embryo would take on the first cycle because we had such positive result with retrieval and fertilization and that the best bet for a singleton was transferring just one blastocyst.
What specific things went wrong at UCSF?
  • Lost paperwork
  • Provided conflicting information
Describe the specific things that went wrong at UCSF.
The only person we had issues with both of the before mentioned topics was Eugenia. I had emailed some paperwork over, and I can’t quite remember the details, but she said they didn’t have them. I think it was related to lab results. The only other thing was that we asked Shem if Dr. Mok-Lin wanted us to do ICSI, because the financing company (Arc) asked us. We didn’t know what ICSI was and why, so when Shem emailed back and said Dr. Mok-Lin recommended it, we told them yes. However, since we had purchased donor sperm, it had been tested and when we met again with Dr. Mok-Lin, she said there must have been a misunderstanding because ICSI is done when there are issues with sperm, which there shouldn’t have been because the sperm banks screen for those issues. In the end, we had to pay $200 to the financing company to “cancel” the ICSI procedure financing aspect of things because we were told the wrong information.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2016, Successful
NPS
10
NPS
10
Age 38 - 41
3 IVF
Male Factor
Uterine Fibroids
Other
Income $200K - $499K
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Mok-Lin has the most amazing bedside manner. She's kind and compassionate, but also extremely smart. She always made me and my husband feel heard and understood. She treated us like partners on a joint mission...She is a great communicator. She is also a strategic thinker and makes the best recommendations she can based on her expertise and experience at every given point in the process. On top of that, she's funny and fun to be around...
Overall, I had a good experience with the UCSF CRH clinic, but there are admin issues...I think there needs to be better communication between the admin staff and the nurses and doctors...The nurses were awesome. They are very skilled at their job, but they were also very kind, supportive, and compassionate. They made me feel like I was in good hands...
How was your experience with Evelyn Mok-Lin at UCSF?
My husband and I felt immediately at ease when we first met Dr. Mok-Lin, and within 5 minutes, we knew she was the right doctor for us. (Our first fertility doctor was great, but he moved to Chicago, so we had to find another doctor at UCSF CRH, which is why we had a meeting with her.) There are so many great things to say about Dr. Mok-Lin. Without this incredible woman, I would not have my twin girls, who are 5.5 years old now, and they are literally the best thing that has ever happened to me! It's been nearly 10 years since I first met Dr. Mok-Lin, and not a day goes by that I don't think about her, picture her kind face, and feel the utmost gratitude for everything that she has done for me and my family. Because of her, I have a family! First of all, she has the best bedside manner. She is very compassionate and understanding. She really listens to you, your goals, your concerns, your fears, and she looks you in the eye when she talks to you. She is also brilliant! She is extremely smart, analytical, and articulate. She really knows her stuff, and she explains everything, including complicated things, very clearly. She is a great communicator. She is also a strategic thinker and makes the best recommendations she can based on her expertise and experience at every given point in the process. On top of that, she's funny and fun to be around! IVF is a grueling process, but my husband and I actually looked forward to our meetings and appointments with her. She treated me and my husband like partners in the whole process. She presented our options, gave her recommendations, and we had discussions about how we would like to move forward during each phase of my IVF treatment. She is also honest and realistic about the IVF process. For example, after a failed transfer, I asked her at what point do people stop trying if they're not successful. And she said IVF is a physically, emotionally, mentally, and financially taxing process, and at a certain point it doesn't make sense to keep going if it takes too much of a toll on, e.g., one's mental health. I really appreciated her honesty and how real she was with us. We worked with Dr. Mok-Lin for about three years off and on, mostly on. We took a break when my mom was sick and dying of leukemia, and Dr. Mok-Lin understood my need to do so, even though at that point I was already 38 years old and time was ticking away. I started treatment again after my mom died. Dr. Mok-Lin knew how much I loved my mom, and she was so kind to me after I told her about my mom's passing. A particular issue I had was uterine polyps. Dr. Mok-Lin performed a procedure to remove the uterine polyps, but within 1-2 months they grew back. Over time, I ended up having several procedures to get my uterine polyps removed, because they kept coming back. We would time my retrievals and transfers when my uterus was "clear" or as "pristine" and free of polyps as possible. Dr. Mok-Lin always performed the procedures, and I always felt safe and protected in her hands. After my first IVF transfer in which we transferred 2 embryos, I got pregnant, but sadly, it resulted in a chemical pregnancy. I was devastated, but Dr. Mok-Lin, my husband, and I regrouped. Dr. Mok-Lin said we would adapt and try a different strategy of transferring more embryos. At this point, I was 39 years old. After yet another procedure to remove uterine polyps and my second transfer in which we transferred three embryos, none of the embryos took. I was totally distraught, depressed, overwhelmed by anxiety, and I absolutely had to take another break. A few months later, after doing a lot of yoga, meditation, therapy, and soul-searching, my husband and I went to the Philippines for the first time to celebrate my 40th birthday. I 'm American, but the Philippines is where my parents are from, so going there had lots of meaning for me. In the Philippines, we decided that we would give IVF one more shot, and if it didn't result in a successful pregnancy and live birth, well, we would be okay with that. And part of why we felt okay with that, is because we had a wonderful, human doctor, who made us feel like we would always always be okay. Of course, we would strategize and do our best to make the best decisions possible, and at a certain point, if my husband and I couldn't emotionally or mentally continue doing any more rounds, then we would be fine. So after we got back from the Philippines, I had another procedure to get my uterine polyps removed, and we had one more transfer in which we transferred 5 embryos! Yes, 5! I was in a very good place emotionally, physically, mentally, and spiritually, and 3 of the embryos took! I ended up having a selective reduction from triplets to twins, and I gave birth to two, beautiful, healthy, fraternal twin girls, the loves of my life, thanks in large part to Dr. Mok-Lin. I love Dr. Mok-Lin so much that I named one of my daughters after her. As I said, I think about her every day, and I probably will for the rest of my life. It's doctors like her that make this world a better, happier place. She doesn't have a superiority complex, she doesn't think she's God. She treats her patients with respect. To me, she's just the perfect doctor. I honestly can't think of any constructive criticism, and I'm a very critical person. I mean, I'm a professional editor! I think she just needs to keep being herself and doing what she's doing/doing her thing. Last thing I wanted to say: A family friend of mine from the Philippines who lives in Mexico and is married to a Mexican asked me if I would recommend my fertility doctor. Of course I said yes. 100% yes! My family friend ended up moving to San Francisco temporarily for her IVF treatment with Dr. Mok-Lin, and I'm thrilled to report that my family friend has never been happier. She is now a mom of a gorgeous 6-month old boy! Thank you for everything, Dr. Mok-Lin!!!
What's one piece of advice would you give a prospective patient of Evelyn Mok-Lin at UCSF?
Listen to Dr. Mok-Lin and trust her. You are in the best hands.
During treatment, were you treated like a number or a human with Evelyn Mok-Lin at UCSF?
Dr. Mok-Lin has the most amazing bedside manner. She's kind and compassionate, but also extremely smart. She always made me and my husband feel heard and understood. She treated us like partners on a joint mission.
Describe the protocols Evelyn Mok-Lin used in your cycles at UCSF and their degree of success.
I already addressed this earlier. Dr. Mok-Lin is a strategic thinker and adapts the plan well based on whatever new challenges or issues that come up. Since after my second transfer, none of the embryos took, it made sense to be aggressive and transfer as many as possible so that hopefully at least one embryo would take. Having a pristine uterus was ideal for implantation, so having procedures to remove uterine polyps was the best strategy.
Describe your experience with the nursing staff at UCSF.
The nurses were awesome. They are very skilled at their job, but they were also very kind, supportive, and compassionate. They made me feel like I was in good hands.
Describe your experience with UCSF.
Overall, I had a good experience with the UCSF CRH clinic, but there are admin issues. I can't remember exactly what happened, but I was supposed to have a procedure to get my polyps removed. The admin person who I emailed said that I would have to wait until the next cycle to do this, which didn't make sense to me. So I emailed Dr. Mok-Lin about it. She intervened, and I was able to have my procedure during that cycle. So I think there needs to be better communication between the admin staff and the nurses and doctors. There was one receptionist/admin person who was not very friendly. Everyone else was really nice. It's important in customer service to be nice, especially at a fertility clinic, a place where no one really wants to be.
Describe the costs associated with your care under Evelyn Mok-Lin at UCSF.
I can't remember, but it was expensive!!!!!
Describe Evelyn Mok-Lin's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
I already answered this question in earlier comments. For me, it made sense to add more embryos in subsequent transfers to increase the chances of success.
What specific things went wrong at UCSF?
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at UCSF.
I already commented on this earlier. An admin staff person wasn't very friendly. Also, an admin person told me that I couldn't have a necessary procedure during a given cycle, but that issue was corrected by my wonderful doctor.
10
Doctor
Evelyn Mok-Lin
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
UCSF
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5