Frank Chang

Shady Grove Fertility

Available Lines of Communication

Nurse available by emailDoctor, Nurse available by direct lineNot available by cell phone
Medical SchoolBaylor
ResidencyOhio St
FellowshipOhio St
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
On a scale from 0-10, how likely are you to recommend Frank Chang to a friend?
Strongly recommend: 53%Neutral: 33%Don't recommend: 13%8.4
10 assessments
  • 53% Strongly recommend (9-10)
  • 33% Neutral (7-8)
  • 13% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 67%Neutral: 20%Don't recommend: 12%8.6
274 assessments
  • 67% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 12% Don't recommend (0-6)
10 assessments
8
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
8
Dr. Chang was very helpful although he like all the doctors are very busy. He did call me directly several times to explain things (eg when I was having a likely chemical pregnancy) and he helped to give the basic facts of the matter. I appreciated him laying out the options when things weren’t looking good and offering new tests to find out more info...He was also good re: being realistic and managing expectations.
+ Read more
Age
40 - 42
Treated
2016 - 2018
Success with this Doc
Yes
Race
East Asian, South Asian, Middle Eastern
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
8
How was your experience with Frank Chang at Shady Grove Fertility?
Was appreciative of his calling me directly a few times to discuss treatment options at length. He was also good re: being realistic and managing expectations. On my third FET and last he was really hoping for the best but it turned out not to be and we are not in a whole new IVF cycle, which will be my last.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was very helpful although he like all the doctors are very busy. He did call me directly several times to explain things (eg when I was having a likely chemical pregnancy) and he helped to give the basic facts of the matter. I appreciated him laying out the options when things weren’t looking good and offering new tests to find out more info.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
I was on Menopur 75 and Gonal F 225 for about 9 days which was a surprisingly short protocol. Triggered on day 10 and retrieval on day 11. I used the HCG trigger instead of the Lupron and there was a specific reason why Dr Chang decided on that but I can’t recall. They retrieved 19 eggs. 10 ended up fertilizing normally but only 3 tested noramally (PGS) without chromosomal abnormalities. All 3 FETa failed. One of the three was a chemical pregnancy.
Describe your experience with Shady Grove Fertility.
SGF is indeed run like a very efficient machine. It’s not necessarily a great impression at first if you’re looking for warm and personalized attention, but I had pretty big change of heart after my 3rd miscarriage (from a natural pregnancy) and I moved from being lukewarm on IVF treatment to aggressively pursuing it. I did appreciate their efficiency.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
$22,500 and an additional $3000 for medicines, about $2,500 for PGS testing, and $1400 for acupuncture treatments, approximately $700 for an ERA test (endometrial receptivity biopsy) Everything was out of pocket. My insurance only paid for infertility testing and diagnostics. The year we decided to start IVF, the US Federal government pulled ALL of the insurance carriers that offer IVF treatment off their benefits offerings.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Yes he really thought I had a high chance of success and we didn’t want twins.
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
42
Treated
2018
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
9
While the day to day instructions and details are conveyed by our nurse, Dr. Chang is usually available for questions if requested and called us directly if there was significant news (good or bad). During those calls, he always asked how am I doing--all of which made us feel like our case mattered...Dr. Chang is pleasant, knowledgeable, honest and an empathetic listener. He seems fully aware of the physical and financial challenges patients often experience. He is slightly hopeful while remaining candid. He also doesn't try to push us in a direction we don't want.
+ Read more
Age
42
Treated
2018
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
9
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is pleasant, knowledgeable, honest and an empathetic listener. He seems fully aware of the physical and financial challenges patients often experience. He is slightly hopeful while remaining candid. He also doesn't try to push us in a direction we don't want.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
While the day to day instructions and details are conveyed by our nurse, Dr. Chang is usually available for questions if requested and called us directly if there was significant news (good or bad). During those calls, he always asked how am I doing--all of which made us feel like our case mattered.
Describe your experience with your nurse at Shady Grove Fertility.
To be honest, it was a bumpy start with our nurse. She's very kind and compassionate, but having worked with another nurse before, we could see that she was not as thorough in giving instructions. There's been much improvement since those initial hiccups, but we still ask for clarification on occasion.
Describe your experience with Shady Grove Fertility.
Shady Grove takes great effort to create an environment with compassionate professional care from the front desk folks that greet you at check-in to the medical staff passed in the halls to even how the waiting space is broken up so you don't walk into a massive open waiting room akin to visiting the DMV. When you're having a tough day as many of us do in this process, those things are comforting. We've been with Shady Grove through three IVF cycles and the one area of weakness is the Financial Services team. The Finance team has high turnover, doesn't always lay out costs clearly and at times may take days to respond to your call or message. That said, they are still pleasant to work with. I would suggest doing most communication on finances via email so you have records.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
SGF handles monitoring appointments like a well-oiled machine. They do a great job from start to finish.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
Two cycles of IVF with PGS testing: $21,500 plus the cost of meds which adds an additional $5,000-$7,500 per cycle.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call in prescriptions to pharmacy
9
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Great bedside manner. Kind. Warm. [Dr. Frank Chang] Didn't sugar coat the fact that my husband and I would more than likely have to do IVF multiple times because of our severe infertility issues. My first egg retrieval was done on a weekend that Dr Chang wasn't on call, so his colleague had to perform the procedure. I had a lot of pain after that procedure. My second egg retrieval was performed by Dr. Chang. I had no pain whatsoever afterward. He's so so nice. He's been in the business for many years. If I ever needed to speak with him, all I had to do was contact my nurse. She would notify him and he would call me back.
+ Read more
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
How was your experience with Frank Chang at Shady Grove Fertility?
Great bedside manner. Kind. Warm. Didn't sugar coat the fact that my husband and I would more than likely have to do IVF multiple times because of our severe infertility issues. My first egg retrieval was done on a weekend that Dr Chang wasn't on call, so his colleague had to perform the procedure. I had a lot of pain after that procedure. My second egg retrieval was performed by Dr. Chang. I had no pain whatsoever afterward. He's so so nice. He's been in the business for many years. If I ever needed to speak with him, all I had to do was contact my nurse. She would notify him and he would call me back.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Come in to his office with a notebook. Have questions already written down in it. Fill in the answers while in the room with him. I did! He's very patient. You can ask him anything regarding fertility.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
He's kind and warm. Excellent bedside manner. Super easy to talk to. If I ever needed to speak directly with him, all I had to do was notify my nurse. She would relay the message and he would call me back - every single time.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Microdose Flare Protocol was used twice on me. Lupron, Gonal-F, and Menopur were used. It was unsuccessful. Going with a different protocol next cycle.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kaitlin)
Dew was the care coordinator . She's fantastic and almost always responded to my emails or calls so so quickly! Kaitlin is my nurse. She is very caring and helpful. Always responds to my emails or calls almost always same day. Goes above and beyond to help!
Describe your experience with Shady Grove Fertility.
It's a new office. Its very large. The decor is nice - very modern. There is almost always someone at the front desk so, finding your way around isn't difficult. Strength is that they are very prompt. I've never had to wait very long. Weaknesses - they are very busy, so I couldn't always get in during the times I preferred for monitoring.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
2 IVF cycles with ICSI - multicycle discount - including medication: $30,000
8
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF
Diagnosis
10
Dr. Chang was so compassionate. He was kind and he listened to all of our questions and made sure we understood everything. He was encouraging as well. We have seen 4 other doctors (rotating schedule at our first clinic) and he was the most caring doctor I have ever met...Absolutely loved him! Felt completely at ease. He is a fabulous doctor!!! My husband felt the same way. My experience with him was 100% a night and day difference from my previous doctor. He never treated us like just a number or a money making endeavor.
+ Read more
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
10
How was your experience with Frank Chang at Shady Grove Fertility?
Absolutely loved him! Felt completely at ease. He is a fabulous doctor!!! My husband felt the same way. My experience with him was 100% a night and day difference from my previous doctor. He never treated us like just a number or a money making endeavor. He always spoke to us with kind words and told us we would be parents. He would get us pregnant.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Make it a priority to see him. He's by far the best doctor that we have ever seen. Make seeing him your first choice.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang was so compassionate. He was kind and he listened to all of our questions and made sure we understood everything. He was encouraging as well. We have seen 4 other doctors (rotating schedule at our first clinic) and he was the most caring doctor I have ever met.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
We went into a fresh IVF cycle knowing we would do ICSI. We did the normal stems and then added in Menopur to help the quality of my eggs, instead of focusing on the quantity. I feel like this was the change we needed. We went through stems and then found what appeared to be a hydrosalphinx (fluid filled tube) so we went egg retrieval and froze all embryos. I had that tube removed and then we transferred two embryos, resulting in twins.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamadre)
Dew was just like Dr. Chang in the way of compassion. She was always willing to help us in any way and answer all questions. She was available to us at all times, and if she wasn't available for any reason, she made sure we had someone to contact during her absence.
Describe your experience with Shady Grove Fertility.
They are a wonderful clinic and their reviews and reputation are completely true. They are all so compassionate. We had been to one other clinic before coming to Shady Grove and they are so much more than just a fertility clinic. They are invested in helping couples to have a family. Our other clinic was like a nightmare where we were only good for them to make money off of us.
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Shady Grove's monitoring hours were in the morning. Yes, there were a lot of people there, and the waiting room was usually full, but you had an appointment time and they had everything together. Blood work first, then ultrasound. They have everything together. You didn't have to wait long.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
We were pay as you go, and Shady Grove has a discount program you can apply for. We did the Shared Risk program, which is basically a risk free plan. We got a discount on that and then we applied for pharmacy discount programs for our meds as well. We did have to travel and stay at a hotel while there, but it was worth it.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He had a preference of transferring 1 embryo, but ultimately left it up to us. He was supportive of our decision to transfer 2 embryos after we had suffered 2 losses and the distance of travel for us between our home and the clinic.
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38
Treated
2013
Success with this Doc
Yes
Treatment
13 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss
8
Dr. Chang is very kind, not super chatty. I had switched to him from another doctor -- they had actually been partners once upon a time and so they knew each other well. My previous doctor, who was more aggressive in treating RPL that had possible immunological causes, told me outright that Dr. Chang would not be in favor of my doing IVIG. I brought him my labwork from the immunological testing that my other doctor had ordered and he was very honest and said, "I don't know I am looking at." He said that he was willing to let me do blood thinning injections, and I had thought that maybe that would be enough, and since I was not super excited about doing IVIG, I was happy enough to try my first round of IVF, after 13 rounds of IUI with 4 miscarriages, without doing the IVIG. Unfortunately I did have my fifth miscarriage with a genetically tested embryo. From that retrieval, I only had one other frozen embryo that did not reveal any results in the genetic testing (perhaps a glitch in the testing, perhaps an indication that it was not a good embryo). As a result, Dr. Chang was more than happy to let me do my second retrieval (I had a package of two retrievals) rather than compel me to use the embryo of uncertain quality. For this round, he did not discourage me from doing IVIG, and so I was super lucky enough for the embryo to finally stick. My son is now three years old. I really liked Dr. Chang as a person, and I know that immune issues in pregnancy have split the RE professional community: some doctors believe it but won't treat it, some doctors just don't believe in it, and then there are RE's out there who really look to immune issues when a patient's history of RPL suggests that it might be present. So I think Dr. Chang is an excellent doctor who just happens to not be in the "immune camp."
+ Read more
Age
38
Treated
2013
Success with this Doc
Yes
Race
East Asian
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
13 IUI, 2 IVF, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss
8
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang is very kind, not super chatty. I had switched to him from another doctor -- they had actually been partners once upon a time and so they knew each other well. My previous doctor, who was more aggressive in treating RPL that had possible immunological causes, told me outright that Dr. Chang would not be in favor of my doing IVIG. I brought him my labwork from the immunological testing that my other doctor had ordered and he was very honest and said, "I don't know I am looking at." He said that he was willing to let me do blood thinning injections, and I had thought that maybe that would be enough, and since I was not super excited about doing IVIG, I was happy enough to try my first round of IVF, after 13 rounds of IUI with 4 miscarriages, without doing the IVIG. Unfortunately I did have my fifth miscarriage with a genetically tested embryo. From that retrieval, I only had one other frozen embryo that did not reveal any results in the genetic testing (perhaps a glitch in the testing, perhaps an indication that it was not a good embryo). As a result, Dr. Chang was more than happy to let me do my second retrieval (I had a package of two retrievals) rather than compel me to use the embryo of uncertain quality. For this round, he did not discourage me from doing IVIG, and so I was super lucky enough for the embryo to finally stick. My son is now three years old. I really liked Dr. Chang as a person, and I know that immune issues in pregnancy have split the RE professional community: some doctors believe it but won't treat it, some doctors just don't believe in it, and then there are RE's out there who really look to immune issues when a patient's history of RPL suggests that it might be present. So I think Dr. Chang is an excellent doctor who just happens to not be in the "immune camp."
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
If you have had several miscarriages and want to pursue immune testing and treatment, Dr. Chang is probably not the way to go. Other than that, he is a very thoughtful doctor.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
Dr. Chang is very compassionate but in a low-key way. Of the three doctors I had, he was the only one who would actually phone me -- it kind of blew me away that he'd call personally instead of getting a nurse to call. The only critique I have of him is one that I knew when I switched: he is not really interested in treating people who suspect themselves to have immunological problems with pregnancy. So he was politely dismissive of IVIG, an immune treatment that was recommended by my previous RE (who I sadly had to leave for financial reasons once I switched to IVF). But other than that, he is compassionate and seemed devastated when he had to tell me he could see no heartbeat for my fifth miscarriage on my first IVF round with him (I did not elect to do IVIG for this transfer).
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Because I had had four IUI miscarriages at another clinic, Dr. Chang strongly recommended that I use a genetically tested embryo rather than do an IVF transfer without genetic testing. I fully agreed. For my first transfer, I injected with Lovenox (a blood thinner), which was his concession to my suspected immune issues. I was also happy to do that since I was honestly a little freaked out by the thought of IVIG. After my miscarriage, Dr. Chang was so disappointed with the RPL that he actually requested that the D&C fetal material be genetically tested (again) just to make sure that the original testing was correct (it was). (My OB thought it was a little silly to test it because the chances of the original testing being wrong are very very slim.) Dr. Chang also called the genetic testing company to find out the gender of embryo, as a way to make sure that we had all the right information. For my second transfer, Dr. Chang saw no reason for me to spend the money on genetic testing again. And so we went for a fresh 5 day transfer. I continued doing the Lovenox injections, and I also informed him that I'd be doing IVIF pre-transfer. He again did not seem to think that the IVIG would help at all, but he did not discourage me. Happily, I did get pregnant and for the first time my HCG doubled and doubled ... and now I have a three year old. The credit for my protocol will have to go to Dr. Abbasi of Columbia Fertility Associates, as well as Dr. Victor Priego, a hematologist at the Center for Cancer and Blood Disorders.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jessica)
Jessica was amazing! Very personable and easy to talk to, very positive. She was totally organized. I was quite surprised because I had expected to have a "dip" when moving to Shady Grove Fertility, which is so large and seemed to have the reputation of a factory. I had the complete opposite experience, personified by Jessica. She was very responsive to email or phone calls, kept track of all my paperwork, and left me the nicest happiest message on my answering machine after my son was born.
Describe your experience with Shady Grove Fertility.
Shady Grove is a very large facility and has so many patients. I totally thought that it would feel like a factory and was quite pleasantly surprised that it was by far the best experience I had had. From the doctor to nurse to the people signing you in at the front desk to the financial people and the monitoring nurses, I never had a bad experience. They were all very polite and kind and did not make you feel rushed. The financial consultants were particularly thorough and kind. I had a different doctor for my transfer, Dr. Doyle, and he didn't know me at all but made me feel like I was his patient. I was floored by the contrast between my expectations and my actual experience.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
I had a package of two retrievals, as many FETs as were needed, freezing and storage for a year. I qualified for a reduction in price due to my income, and I think it was a little over $15,000. I used both retrievals, so it was an extremely good deal. I also qualified for some reduced price medication for my first round of IVF.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
My nurse Jessica was fabulous, and she said, "Do you want multiples at all?" and I said no. She said, then only transfer one embryo. She said, "It's happened before that someone transfers two, and then one splits ... and they got triplets." I really did not want that to happen!
8
Doctor
Frank Chang
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38 - 39
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
10
I am not sure how Dr Chang treated other patients but when he learned that I am scientists he made every effort to provide me with data and statistics for every question I had.
+ Read more
Age
38 - 39
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Unexplained
10
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
if anyone can help you - he is the one!
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
I am not sure how Dr Chang treated other patients but when he learned that I am scientists he made every effort to provide me with data and statistics for every question I had. Additionally when I would get results from any of the tests, a nurse would call to let me know and if I had any questions she was not able to answer Dr Chang would call. When my first pregnancy went wrong, gave me all the answers I needed to deal the best I can with the situation. I am really really grateful for that. He is not someone to cry with you but he is very smart guy who knows his job very well and how to treat his patients.
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
Started with Vivelle patches and cetrotide and afterwards we did Gonal F/Menopur and the final shot was Lupron not HCG which would have been too much for me. I remember that one of the nurses commented that everyone in the clinic is giving HCG and she was asking me 10 times if I am sure the I needed Lupron. I was responding very well to treatment and if I got HCG I wold have likely ended up in hospital due to hyper-stimulation. First pregnancy lost due to trisomy (we biopsied the embryo to learn what went wrong. Would recommend this over waiting at home the embryo goes out on its own. This helped me tremendously to deal with the pregnancy loss. Second cycle we got out twin girls. I carried them full term and they are happy healthy kids and I am well too.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
She took her time to explain everything I wanted to know and was very caring and personal
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
we had to pay for medication and IVF cycles out of pocket but doctor's visits were covered by insurance so I would not know the precise sum. I would guess that it was between $20,000 and $25,000 for both cycles with meds. We also got a discount for the cycles because we paid for multiple cycles from once.
10
Doctor
Frank Chang
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 39
Treated
2010 - 2014
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
In preparation for my IVF cycle, he [Dr. Frank Chang] suggested I have my tubes removed. I had my tubes removed by an oncologist who did a lot of surgeries and had removed a large cyst from my left ovary. I had some sort of infection following the surgery and had to be admitted to the hospital. Dr. Chang called to check on my personally. I didn't expect that kind of care. I felt he really cared about me.
+ Read more
Age
35 - 39
Treated
2010 - 2014
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was thoughtful and professional and I hold him responsible for my two children. He was patient with me. Accepted my input in the plans for my care. He tried to help me have realistic expectations and I felt he was personally involved in my care.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Don't be afraid to advocate for yourself or disagree with him. He is open.
During treatment, were you treated like a number or a human with Frank Chang at Shady Grove Fertility?
In preparation for my IVF cycle, he suggested I have my tubes removed. I had my tubes removed by an oncologist who did a lot of surgeries and had removed a large cyst from my left ovary. I had some sort of infection following the surgery and had to be admitted to the hospital. Dr. Chang called to check on my personally. I didn't expect that kind of care. I felt he really cared about me.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew Jamandre)
She was amazing! Every step of the way. Super patient with me. Willing to put up with questions. I still remember the day she called me with the news that I was pregnant. I felt she lived it with me. That she was excited as I was that i was pregnant. The same thing when I had a failed cycle. I heard the sadness in her voice as well. She truly cared.
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
– Read less
4
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Treatment
3 IUI, Surrogacy
Diagnosis
Unexplained
4
Explained in details the options for infertility treatment and procedures. Didn't try to rush any treatment on us.He [Dr. Chang] advise try on our own for 6 months with natural way without any medical interventions....He is a good doctor... have undergone 2 medicated IUI using Clomid from day 5-9day, with blood work and US on day3 and monitoring on day 11/13 ovidrel injection and IUI followed with progestin for 14 days .
+ Read more
Age
34 - 35
Treated
2017 - 2018
Success with this Doc
No
Race
South Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, Surrogacy
Diagnosis
Unexplained
4
How was your experience with Frank Chang at Shady Grove Fertility?
Explained in details the options for infertility treatment and procedures. Didn't try to rush any treatment on us.He advise try on our own for 6 months with natural way without any medical interventions.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
He is a good doctor
Describe the protocols Frank Chang used in your cycles at Shady Grove Fertility and their degree of success.
I have undergone 2 medicated IUI using Clomid from day 5-9day, with blood work and US on day3 and monitoring on day 11/13 ovidrel injection and IUI followed with progestin for 14 days .
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Dew)
Dew used to provide the details about plan of treatment in detail and explained very well over the phone and email.
Describe your experience with Shady Grove Fertility.
SGF is good clinic with all the latest treatment availability. They have SOP set and you pass from blood work to US and you are out from the building in 30 mins while undergoing monitoring, which is great. Appointments starts from 7:30 in morning.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
I underwent IUI 1 cycle is 2500 with meds. IVF shared risk 22,000 for up to 6 cycle excluding meds and other procedures.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't undergone yet.
4
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
?
Treatment
1 IUI, IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Dr. Chang was always very straightforward & knowledgeable. He was always very responsive when I wanted or needed to speak with him directly. He was factual sharing pros & cons of each situation/option.... He doesn't tell you what you want to "hear". If gives you the facts based on his recommendations in a very straightforward way, giving pros & cons of the different options.
+ Read more
Age
31 - 34
Treated
2014 - 2017
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, IVF, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with Frank Chang at Shady Grove Fertility?
Dr. Chang was always very straightforward & knowledgeable. He was always very responsive when I wanted or needed to speak with him directly. He was factual sharing pros & cons of each situation/option.
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
He doesn't tell you what you want to "hear". If gives you the facts based on his recommendations in a very straightforward way, giving pros & cons of the different options.
Describe your experience with your nurse at Shady Grove Fertility.
The nursing staff that i have worked with during my time at Shady Grove have been amazing. I have had a few different nurses based on different reasons. All have been great communicators as well as very compassionate.
Describe your experience with Shady Grove Fertility.
With the larger clinic when working with the clinical coordinator &/or financial teams I they do not seem to have the same amount of compassion or sensitivity. I have not been happy with my experiences. I feel like a "number" that pays the bills.
Describe the costs associated with your care under Frank Chang at Shady Grove Fertility.
I've purchased an IVF package which had multiple items included.
Describe Frank Chang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
He always recommended a SET, for the health of the baby/myself. Many doctors want to do more to help with their "stats"; however, Dr. Chang always strongly recommended towards what is the healthiest pregnancy/baby.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Unexplained
10
He [Dr. Chang] went straight to the point, avoiding unnecessary tests and treatments. I recommend him 100%
+ Read more
Age
39
Treated
2014
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, IVF, Egg Freezing
Diagnosis
Unexplained
10
How was your experience with Frank Chang at Shady Grove Fertility?
After being treated by several doctors in different clinics, Dr Chang's expertise rised above all! he went straight to the point, avoiding unnecesary tests and treatments. I recommend him 100%
What's one piece of advice would you give a prospective patient of Frank Chang at Shady Grove Fertility?
Write down everything. Given his expertise, he may not be as accesible
Describe your experience with your monitoring appointments at Shady Grove Fertility.
timely and precise
10
Doctor
Frank Chang
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Rockville
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
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