Verified
This patient has provided documentation of treatment at this clinic.
2017 - 2018, Unsuccessful
He [Dr. Frishman] was kind but very stereotyped in his presentation. It felt like a class or a speech cs a consultation. It felt impersonal. As a surgeon he was excellent. I liked him and had no major issues with him...During appointments it was all statistics and a canned speech especially about age. I was given the clear message-not likely to succeed. However, this doctor did do my D& C with hysteroscopy and on that morning (as my surgeon, outside of the office atmosphere where he seemed rushed) he was calm & compassionate.
A nurse [from Women & Infants Hospital] called with mistaken dosing instructions which I knew were wrong (an overdose) but she argued with me and I had to page the doctor on call (Wheeler) who corrected the mistake but never acknowledged it or apsogized (no one did) even though it resulted in a canceled cycle... My doctor- Frishman-did call after the holiday and apologized but at least he acknowledged the mistake. He offered remorse and follow up hormone testing which definitively proved I had ovulated on the accidental higher dose instructed. He offered new protocol options going forward but at that point I could not trust his team so I went elsewhere. Unfortunately it was a very negative experience.
How was your experience with Gary Frishman at Women & Infants Hospital?
He was kind but very stereotyped in his presentation. It felt like a class or a speech cs a consultation. It felt impersonal. As a surgeon he was excellent. I liked him and had no major issues with him but his association and staff were absolutely horrible.
What's one piece of advice would you give a prospective patient of Gary Frishman at Women & Infants Hospital?
Find out when he's not in call because if you get Dr Wheeler it's no Beuno.
During treatment, were you treated like a number or a human with Gary Frishman at Women & Infants Hospital?
During appointments it was all statistics and a canned speech especially about age. I was given the clear message-not likely to succeed. However, this doctor did do my D& C with hysteroscopy and on that morning (as my surgeon, outside of the office atmosphere where he seemed rushed) he was calm & compassionate.
Describe the protocols Gary Frishman used in your cycles at Women & Infants Hospital and their degree of success.
First cycle so generic protocol for stim.
Describe your experience with the nursing staff at Women & Infants Hospital.
It was always someone different and I felt line an ID number. They spoke to each other but rarely to me (except for nurse that did my IUI-excellent). A nurse called with mistaken dosing instructions which I knew were wrong (an overdose) but she argued with me and I had to page the doctor on call (Wheeler) who corrected the mistake but never acknowledged it or apsogized (no one did) even though it resulted in a canceled cycle.
Describe your experience with Women & Infants Hospital.
Strength-surgery and procedures. Weakness-communications, patient care. Biggest weakness was errors in communication from doctors to nurse to patient that resulted in cancelled cycle with no apology or responsibility taken. It was extremely upsetting and resulted in months lost.
Describe the costs associated with your care under Gary Frishman at Women & Infants Hospital.
Insurance covered it all
What specific things went wrong at Women & Infants Hospital?
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Women & Infants Hospital.
The nurse called and gave me a dose change which I followed. Then I had clear signs of ovulation (prior to retrieval or even trigger-only on day 6), and I called to report several times but was disregarded and told to continue injections at prescribed dose. It was a holiday weekend and my doctor was unavailable. I knew something was wrong but the nurse argued with me, and gave me attitude. I asked for her to double check the instructions with the doctor on call and received more dismissal and attitude; she insisted there was no mistake. I paged the doctor on call anyways-Dr. Wheeler, who called and bluntly told me my cycle was cancelled. She reluctantly confirmed that they had communicated the wrong dose somehow but was harsh in her tone and unapologetic. She was on the phone maybe 2 minutes. My doctor- Frishman-did call after the holiday and apologized (in a CYA way that I know they have to do for legal reasons)-but at least he acknowledged the mistake. He offered remorse and follow up hormone testing which definitively proved I had ovulated on the accidental higher dose instructed. He offered new protocol options going forward but at that point I could not trust his team so I went elsewhere. Unfortunately it was a very negative experience.