Rated 8.6
Strongly recommend: 58%Neutral: 14%Don't recommend: 28%8.6
58% strongly recommend
5 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.9
8.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of Texas Medical School At Houston
Residency
Mercy Hospital Saint Louis-Obstetrics and Gynecology
Fellowship
Pope Paul VI Institute-Medical and Surgical Natural Procreative Technology

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Gavin Puthoff works at

Mercy Clinic Fertility Services
Rated 8.6
Strongly recommend: 58%Neutral: 14%Don't recommend: 28%8.6

Explore Clinic
St. Louis
621 S. New Ballas Road, Tower B Suite 1015-B
St. Louis, MO 63141

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unsuccessful
NPS
6
NPS
6
Age 30 - 32
9 Fertility Medications
European
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
10 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Puthoff gave me as much time as I needed with each appointment and always answered each of my questions thoughtfully. At each appointment, he knew the details of my case...He is involved and attentive with each cycle...Dr. Puthoff does not offer IUI/IVF treatment. He focusses on NaProTECHNOLOGY (Natural Procreative Technology)...however the approach has its limitations
The team [at Mercy Clinic Fertility Services] overall is great. I have had a few encounters with a member of the front desk staff that left me feeling frustrated due to their lack of compassion, their inflexibility, and their poor communication skills...The clinic itself is very clean. The waiting room was never over crowded...The nurses are excellent. They are compassionate and empathetic.
How was your experience with Gavin Puthoff at Mercy Clinic Fertility Services?
Dr. Puthoff was methodical in his approach. He had me start with diagnostic bloodwork and ultrasounds. Next, we decided to go ahead with ultrasound monitored, medicated cycles. He is involved and attentive with each cycle. My medications were adjusted based on my response. When that didn't work, with Dr. Puthoff's guidance, I decided to have a second surgery to treat my endometriosis (I saw another surgeon for this to get treatment sooner; although Dr. Puthoff does do endometriosis excision; Dr. Puthoff communicated with this surgeon on multiple occasions and took an active role in discussing treatment recommendations; he was responsive to suggestions made by the other surgeon, including further testing and treatment). I appreciated that he was open to other MD's suggestions. After my surgery, we moved on to adding injectable medications into the mix (along with oral medications and ultrasound monitoring and timed intercourse). Dr. Puthoff was involved every step of the way, and my medications were adjusted during and after each cycle based on my response. Additionally, Dr. Puthoff responds quickly (usually within the same day) to questions submitted via their online portal. I appreciated that he wanted to look into the potential root causes of our infertility (ie via bloodwork, charting, ultrasound). Dr. Puthoff does not offer IUI/IVF treatment. He focusses on NaProTECHNOLOGY (Natural Procreative Technology). I have ultimately not had success with the interventions used, and will need to seek another fertility doctor for further intervention.
What's one piece of advice would you give a prospective patient of Gavin Puthoff at Mercy Clinic Fertility Services?
The one piece of advice I would give a prospective patient of Dr. Puthoff is to know the philosophy the office follows regarding fertility treatments and make sure you are in agreement with it. I wanted to try as naturally as possible to treat my infertility. So, I was happy with the approach initially; however, as we have not had success, now I will have to switch clinics. I would want a prospective patient to be sure they know that there are pros and cons to the NaProTECHNOLOGY (Natural Procreative Technology) approach. I do not regret trying the treatments we underwent, and I appreciate what I learned about our fertility; however the approach has its limitations.
During treatment, were you treated like a number or a human with Gavin Puthoff at Mercy Clinic Fertility Services?
Dr. Puthoff gave me as much time as I needed with each appointment and always answered each of my questions thoughtfully. At each appointment, he knew the details of my case, and I did not have to repeat information to him or "get him up to speed" each time I went in. He is empathetic and expressed genuine frustration and understanding when my treatment cycles were not leading to success.
Describe the protocols Gavin Puthoff used in your cycles at Mercy Clinic Fertility Services and their degree of success.
Dr. Puthoff suspected I ovulated normally based on ultrasound monitoring; however, since I had not had a pregnancy, we decided to use letrozole (I had already tried Clomid with a previous MD). I used letrozole (femara) cycle days 3-7 with ultrasound monitoring (due to low progesterone, I also supplemented with progesterone peak plus 3 through 12). When those cycles were unsuccessful, we did letrozole CD 3-5 and added injectable medications (follistim 75-100 CD 5-9 with HCG trigger).The goal was to recruit more than one follicle. We timed intercourse based on the trigger/ultrasound monitoring (my husband's sperm analysis was within normal limits on count, morphology, motility, etc.; so we had decided to pursue treatment using timed intercourse; Dr Puthoff does not do IUI). The next treatment strategy would be to add in suppressing drugs at the front end of the cycle (ie lupron).
Describe your experience with the nursing staff at Mercy Clinic Fertility Services.
The nurses are excellent. They are compassionate and empathetic. They respond quickly (usually on the same day) to questions via the portal and are also available via phone. They are friendly and cheerful which helped to make it feel more bearable to be at a fertility clinic each time I had an appointment
Describe your experience with Mercy Clinic Fertility Services.
The team overall is great. I have had a few encounters with a member of the front desk staff that left me feeling frustrated due to their lack of compassion, their inflexibility, and their poor communication skills (ie I needed an appointment changed, and the staff member said it was impossible; however, later, when I discussed it with the nurse, they were much more flexible and said it was no problem). The clinic itself is very clean. The waiting room was never over crowded when I was there. They are very prompt with ultrasound appointments.
Describe the costs associated with your care under Gavin Puthoff at Mercy Clinic Fertility Services.
The diagnostic testing was billed through insurance. The injectable medications were not covered and cost at most around $800.
What specific things went wrong at Mercy Clinic Fertility Services?
  • Failed to order appropriate test
Describe the specific things that went wrong at Mercy Clinic Fertility Services.
Through another clinic, we had further testing recommended for my husband, that has since changed the direction of our treatment. We later learned that Dr. Puthoff's clinic offers this testing, but it was never mentioned to us or suggested for us.
6
Doctor
Gavin Puthoff
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
6
Clinic
Mercy Clinic Fertility Services
St. Louis
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unknown Success
NPS
10
NPS
10
Age 25 - 27
12 Fertility Medications
Anovulation
Endometriosis
PCOS
Tubal Blockage
European
Income $100K - $199K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
We’ve been with Dr Puthoff for over two years and we feel like he is as committed to the goal as we are. He seems invested in our family and has been wonderful to us from day one...We did numerous cycles of Letrozole, Letrozole plus trigger shot when I didn’t ovulate; Letrozole plus clomid plus trigger shot for better chance of success. Finally we took his advice and did injectable gonadatropins plus trigger shot (Estrace, progesterone, preseed, etc.) and after three years of infertility, finally became pregnant for the first time.
The clinic [Mercy Clinic Fertility Services] is well organized, clean, professionally run. They are very busy and have a full book of patients. They have a clear order of operations so sometimes I become frustrated when I don’t hear back immediately, but they never forget to call after their last patient...Everyone on Dr. Puthoffs team is amazing. I look forward to seeing them all!...Cost have been very reasonable. All procedures, scans and bloodwork have been sent to insurance. The medication is not covered by insurance and he always provided info on alternatives. The most expensive cycle was about $1500.
How was your experience with Gavin Puthoff at Mercy Clinic Fertility Services?
Dr Puthoff is an expert doctor and surgeon. He has earned my trust over and over again. We feel safe and confident in his care. We could not be more grateful to have found him, especially after having so many horrible experiences with doctors. He’s one of a kind.
What's one piece of advice would you give a prospective patient of Gavin Puthoff at Mercy Clinic Fertility Services?
Get on his waiting list, start charting right away. That way you can begin treatment immediately. Be patient. Dr Puthoff strives to understand why you body is behaving the way it is; that leads to more successful results but does take some trial and error.
During treatment, were you treated like a number or a human with Gavin Puthoff at Mercy Clinic Fertility Services?
We’ve been with Dr Puthoff for over two years and we feel like he is as committed to the goal as we are. He seems invested in our family and has been wonderful to us from day one.
Describe the protocols Gavin Puthoff used in your cycles at Mercy Clinic Fertility Services and their degree of success.
We did numerous cycles of Letrozole, Letrozole plus trigger shot when I didn’t ovulate; Letrozole plus clomid plus trigger shot for better chance of success. Finally we took his advice and did injectable gonadatropins plus trigger shot (Estrace, progesterone, preseed, etc.) and after three years of infertility, finally became pregnant for the first time.
Describe your experience with your nurse at Mercy Clinic Fertility Services. (Assigned nurse: Jeannette and Bridget )
Everyone on Dr. Puthoffs team is amazing. I look forward to seeing them all!
Describe your experience with Mercy Clinic Fertility Services.
The clinic is well organized, clean, professionally run. They are very busy and have a full book of patients. They have a clear order of operations so sometimes I become frustrated when I don’t hear back immediately, but they never forget to call after their last patient.
Describe the costs associated with your care under Gavin Puthoff at Mercy Clinic Fertility Services.
Cost have been very reasonable. All procedures, scans and bloodwork have been sent to insurance. The medication is not covered by insurance and he always provided info on alternatives. The most expensive cycle was about $1500.
Describe Gavin Puthoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Mercy Clinic Fertility Services.
No IVF
What specific things went wrong at Mercy Clinic Fertility Services?
  • Failed to order appropriate test
Describe the specific things that went wrong at Mercy Clinic Fertility Services.
They’ve sent me for bloodwork many, many times and only once was there an issue and they resolved it immediately
10
Doctor
Gavin Puthoff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Mercy Clinic Fertility Services
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 39
1 Fertility Medications
PCOS
European
Income $100K - $199K
Teacher
2nd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Gavin Puthoff] was willing to try things other Doctors wouldn’t do. He was so nice and spent time answering all of our questions. I am 39 years old with PCOS and he really encouraged me that it was still possible for me to have children...He’s good but hard to get into. I think I waited 6 or 7 months for my appointment. He’s worth it though!
They [Mercy Clinic Fertility Services] are very thorough and make you feel like they really care about you as a person. The only weakness would be that it took 6 months to get an appointment, but that’s because Dr. Putthoff is really good...So quick to respond to messages and always either call or message me quickly with results... I’m now 20 weeks pregnant with a baby boy at 39 years old.
How was your experience with Gavin Puthoff at Mercy Clinic Fertility Services?
He was willing to try things other Doctors wouldn’t do. He was so nice and spent time answering all of our questions. I am 39 years old with PCOS and he really encouraged me that it was still possible for me to have children.
What's one piece of advice would you give a prospective patient of Gavin Puthoff at Mercy Clinic Fertility Services?
Call way in advance to get an appointment. He’s good but hard to get into. I think I waited 6 or 7 months for my appointment. He’s worth it though!
During treatment, were you treated like a number or a human with Gavin Puthoff at Mercy Clinic Fertility Services?
Every time I had an appointment with him he remembered details about my life. He was also so positive, but did not give me false hope either.
Describe the protocols Gavin Puthoff used in your cycles at Mercy Clinic Fertility Services and their degree of success.
We did two rounds of femara with a trigger shot. He also had me take a lot of supplements like myoinositol and fertile cm because I’ve always had very little cervical mucus. It worked the second cycle. I’m now 20 weeks pregnant with a baby boy at 39 years old.
Describe your experience with the nursing staff at Mercy Clinic Fertility Services.
They’re all amazing! So quick to respond to messages and always either call or message me quickly with results.
Describe your experience with Mercy Clinic Fertility Services.
They are very thorough and make you feel like they really care about you as a person. The only weakness would be that it took 6 months to get an appointment, but that’s because Dr. Putthoff is really good.
Describe the costs associated with your care under Gavin Puthoff at Mercy Clinic Fertility Services.
Most of mine was covered by insurance except for a few ultrasounds, but they weren’t crazy expensive though.
10
Doctor
Gavin Puthoff
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Mercy Clinic Fertility Services
St. Louis
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 32
Male Factor
Income $100K - $199K
3rd of 3 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Gavin Puthoff] is Very empathetic. I feel very important and I love his approach with NapPro technology. Never pushy and gave me a more thorough work than I have ever had. He treated my husband as an individual instead of going through me whic made my husband feel more apart of this journey... His goal is to avoid IUI and IVF and actually fix the underlying problem so conception can happen naturally!... He approaches from a medical standpoint so everything was covered by insurance (andmy insirance doesn’t cover fertility treatment)
[Mercy Fertility Services is] Absolutely fantastic. They are extremely organized and I always left knowing the plan. Everyone from the front desk to my US tech was on the same page and knew the plan of care for me. The environment is very relaxed and empathetic.... [the nurses are] Very knowledgeable and reassuring. Made me feel important. Always got back to me with answers promptly. Called my husband with his results, instead of calling me, which made him feel included
How was your experience with Gavin Puthoff at Mercy Clinic Fertility Services?
He is Very empathetic. I feel very important and I love his approach with NapPro technology. Never pushy and gave me a more thorough work than I have ever had. He treated my husband as an individual instead of going through me whic made my husband feel more apart of this journey
What's one piece of advice would you give a prospective patient of Gavin Puthoff at Mercy Clinic Fertility Services?
Definitely go! You will not be disappointed. His goal is to avoid IUI and IVF and actually fix the underlying problem so conception can happen naturally!
During treatment, were you treated like a number or a human with Gavin Puthoff at Mercy Clinic Fertility Services?
His staff is extremely caring and empathetic. I never feel rushed and I feel important there and like my case is the only case they are managing (I know it’s not).
Describe your experience with your nurse at Mercy Clinic Fertility Services. (Assigned nurse: Lindsay Nalor )
Very knowledgeable and reassuring. Made me feel important. Always got back to me with answers promptly. Called my husband with his results, instead of calling me, which made him feel included
Describe your experience with Mercy Clinic Fertility Services.
Absolutely fantastic. They are extremely organized and I always left knowing the plan. Everyone from the front desk to my US tech was on the same page and knew the plan of care for me. The environment is very relaxed and empathetic.
Describe the costs associated with your care under Gavin Puthoff at Mercy Clinic Fertility Services.
He approaches from a medical standpoint so everything was covered by insurance (andmy insirance doesn’t cover fertility treatment)
10
Doctor
Gavin Puthoff
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
10
Clinic
Mercy Clinic Fertility Services
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 29 - 30
Anovulation
Endometriosis
Uterine Fibroids
European
Income $0 - $49K
1st of 2 Docs
12 Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Gavin Puthoff] has been honest and upfront about my care from the beginning. He seems to really care about my infertility and wants to see me get pregnant. He’s willing to explain everything in depth. [Dr. Puthoff] is also a wonderful surgeon...always willing to take the time to answer my questions and discuss thing in depth...
Scheduling is easy, wait times are low, communication is great [at Mercy Clinic Fertility Services]. The atmosphere is always clean and bright. They usually have music playing in the background which helps with nerves and relaxation...[Nurse] Jeanette has always treated me professionally but also as a friend. She is up front and honest with me but is also very empathetic.
How was your experience with Gavin Puthoff at Mercy Clinic Fertility Services?
Dr. Puthoff has been honest and upfront about my care from the beginning. He seems to really care about my infertility and wants to see me get pregnant. He’s willing to explain everything in depth. He is also a wonderful surgeon.
What's one piece of advice would you give a prospective patient of Gavin Puthoff at Mercy Clinic Fertility Services?
Re-read the after visit summary multiple times to understand what your job is.
During treatment, were you treated like a number or a human with Gavin Puthoff at Mercy Clinic Fertility Services?
The doctor and staff is always willing to take the time to answer my questions and discuss thing in depth.
Describe the protocols Gavin Puthoff used in your cycles at Mercy Clinic Fertility Services and their degree of success.
Clomid 25mg Letrozole (low dose) 5-6 follicle ultrasounds Hormonal shot to induce ovulation Endometriosis removal surgery
Describe your experience with your nurse at Mercy Clinic Fertility Services. (Assigned nurse: Jeanette)
Jeanette has always treated me professionally but also as a friend. She is up front and honest with me but is also very empathetic.
Describe your experience with Mercy Clinic Fertility Services.
No complaints. Scheduling is easy, wait times are low, communication is great. The atmosphere is always clean and bright. They usually have music playing in the background which helps with nerves and relaxation.
Describe the costs associated with your care under Gavin Puthoff at Mercy Clinic Fertility Services.
Mainly specialist copay. $50
8
Doctor
Gavin Puthoff
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Mercy Clinic Fertility Services
St. Louis
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5