How was your experience with Gayla Harris at East Tennessee IVF & Andrology Center?
Dr. Harris is forthcoming, knowledgeable, and fast paced. It's hard to keep up with her while she's speaking but if you can, you will learn a ton. She's very willing to give you all the information she can and increase your knowledge and understanding of the process, medications, risks, alternatives. Sometimes she does gods over things and if you don't ask for further explanation she will move right along. I've heard her described as being aggressive in treatment, but I'll I've experienced is doing the exact same thing over and over.
What's one piece of advice would you give a prospective patient of Gayla Harris at East Tennessee IVF & Andrology Center?
Bring a notebook, ask questions, try to deal with Dr. Harris and Darlene, not the rest of the nursing staff.
During treatment, were you treated like a number or a human with Gayla Harris at East Tennessee IVF & Andrology Center?
When I actually five minutes of her time she was very personable, caring, and informative
Describe the protocols Gayla Harris used in your cycles at East Tennessee IVF & Andrology Center and their degree of success.
We used ovulation induction, mid cycle monitoring by ultrasound and timed intercourse. Ovulation was usually inducted by a round of femara and an HCG trigger shot. The rationale was that lack of ovulation seemed to be my biggest hindrance, due to PCOS. I ovulated each cycle but no pregnancy. We then had a HSG scan performed which revealed a blocked Fallopian tube.
Describe your experience with the nursing staff.
I believe Darlene is the office manager and she is personable, efficient, and gets things done.
The main nurse is Amanda. In person she is friendly, but over the phone is a different story. She sighs and seems upset if you try to ask questions, she tries to hang up before you finish talking. I had to ask her to check my chart to look at prior test results to see if the current results showed improvement or not, something she should have done automatically. I know it's a busy office but things are getting missed and I don't like being talked to like I'm a nuisance, especially when this is not cheap!
Describe your experience with East Tennessee IVF & Andrology Center.
Strengths are small staff, more intimate, female doctor who is very knowledgeable.
Weaknesses are the fast pace, rude nursing staff
What specific things went wrong at East Tennessee IVF & Andrology Center?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Lost results
- Provided conflicting information
- Failed to convey critical information