Geraldine Ekpo

Laurel Fertility Care

Available Lines of Communication

Doctor, Nurse available by emailDoctor, Nurse available by direct lineAvailable by cell phone
Medical SchoolU. of Michigan
ResidencyNorthwestern
FellowshipUCSF
Fresno
1095 East Warner Avenue
Fresno, CA 93710
415-673-9199
Modesto
1400 Florida Ave
Modesto, CA 95350
415-673-9199
San Francisco
1700 California Street
San Francisco, CA 94109
415-673-9199
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On a scale from 0-10, how likely are you to recommend Geraldine Ekpo to a friend?
Strongly recommend: 70%Neutral: 20%Don't recommend: 10%8.5
10 assessments
  • 70% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 10% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Laurel Fertility Care to a friend?
Strongly recommend: 75%Neutral: 6%Don't recommend: 20%8.2
22 assessments
  • 75% Strongly recommend (9-10)
  • 6% Neutral (7-8)
  • 20% Don't recommend (0-6)
10 assessments
8
Age
41
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Unexplained
8
Dr. Ekpo was very thoughtful, considerate and supportive through my IVF procedures. She was very hands on with me. I would encourage others to work with her even though my two egg retrievals were unsuccessful.... Despite the unfavorable results of my egg retrievals, she really tried to be accessible for any questions or concerns I had. She really does care about her patients despite the outcome.... Dr. Ekpo was comfortable with transferring up to 2 to 3 embryos because of my age.
+ Read more
Age
41
Treated
2017
Success with this Doc
No
Race
East Asian, South Asian
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Unexplained
8
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo was very thoughtful, considerate and supportive through my IVF procedures. She was very hands on with me. I would encourage others to work with her even though my two egg retrievals were unsuccessful.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Ask as many questions as possible, to ensure you are comfortable with everything.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Despite the unfavorable results of my egg retrievals, she really tried to be accessible for any questions or concerns I had. She really does care about her patients despite the outcome.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I don’t remember the exact dosages I took but I I remember using injectable hormones - Menopur, Pregnyl, Gonal F and Ganirelix.
Describe your experience with the nursing staff.
The nursing staff was excellent. They answered any questions I had and made sure I knew how to use the injectables and was comfortable administering them on myself.
Describe your experience with Laurel Fertility Care.
Laurel Fertility is a warm practice and everyone was very nice and welcoming. I think if there was something I’d change in my experience, is to set realistic expectations. In my situation, I was given much more positive information and feedback in the beginning because I had gotten pregnant naturally without medical intervention and based off of my initial blood work, I can understand why Dr. Ekpo felt more positively about my potential to have a successful IVF procedure. I just wish that someone told me that if might not work the first or second time around, that IVF sometimes take more than once or twice until it works.
Describe your experience with your monitoring appointments at Laurel Fertility Care.
It was an efficient, well-oiled operation.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I was lucky that majority of the cost was covered by my insurance.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Dr. Ekpo was comfortable with transferring up to 2 to 3 embryos because of my age.
8
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
34
Treated
2017
Success with this Doc
No
Treatment
4 IUI
Diagnosis
PCOS, Other
0
At first I really liked Dr. Ekpo. She was blunt but kind, and seemed knowledgeable about the the entire fertility field.... I do feel that she mismanaged my expectations... My ultimate dislike and distrust came after my 2nd and 3rd IUI with Laurel Fertility.... My first cycle they measured my lining at around 3.5 mm, but still went forward with the IUI.... I feel it was morally irresponsible for them to perform 3 IUI's on me when my lining was less than 5 each time
+ Read more
Age
34
Treated
2017
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
PCOS, Other
0
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
At first I really liked Dr. Ekpo. She was blunt but kind, and seemed knowledgeable about the the entire fertility field. My ultimate dislike and distrust came after my 2nd and 3rd IUI with Laurel Fertility. One thing off the bat, the online calendar and app is just terrible. Very difficult to access and with all the medications and timing needs, this was frustrating. My first cycle they measured my lining at around 3.5 mm, but still went forward with the IUI. At the time, I just put my blind trust in the doctors and figured they would do what they thought would be most successful-NOT TRUE. Any other Dr. will tell you that you want your lining to get to 8mm to have a decent shot at pregnancy, and I wasn't even halfway there. I feel it was morally irresponsible for them to perform 3 IUI's on me when my lining was less than 5 each time. Also, my cycles required LOTS of monitoring ultrasound appts, and at $490 per appt, this became ridiculously expensive. These utlrasound appts were 5-10 minutes, for $490!!! insane. They didn't make any attempts to get my insurance to cover it as a diagnostic tool, so I had to pay out of pocket for everything. Dr. Ekpo also straight up lied to me about a certain procedure which is what ultimately makes me feel I would NEVER recommend anyone go there. She told me there was no way to do a HSG dye test in the same cycle as an IUI, and it just isn't true. Many other doctors do this and I believe the only reason she told me I couldn't was to get more money and more visits out of me.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Do your research and don't go with a private clinic because you think you'll receive better care, it just isn't true.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr Ekpo was kind and I didn't have an issue with her personality or her demeanor during our visits. I do feel that she mismanaged my expectations and given what I know now, there is no way she was ever going to get me pregnant so it really feels like it was more of a cash grab, preying on my desire to have a child, while not addressing the reality that my lining was not even close to thick enough to move forward with the IUI's she performed on me. It gave me a lot of false hope without addressing diagnostic issues that they completely skipped over.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
Each IUI cycle I was on Letrazole, with lots of monitoring ultrasounds to see how my follicles and uterine lining were developing. The first two were about the same-letrazole, trigger shot, IUI. The third one they added estrogen injections mid cycle to try and boost my lining since I never got past 4mm with previous two cycles, then another trigger shot and another failed IUI. I wasn't given any other alternatives except for IVF which they began pushing on me after the first failed IUI.
Describe your experience with the nursing staff.
Nurses were lovely and kind people. I had a couple issues with them not updating my calendar in a way that worked for me, but otherwise they returned calls, answered questions, and were very pleasant to be around.
Describe your experience with Laurel Fertility Care.
The office is small and outdated, the exam rooms could barely fit me and my husband in it together making us feel cramped and uncomfortable. And while this isn't the clinics fault, the building was under massive construction which made parking impossible and getting into the building a real pain.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
$490 PER ULTRASOUND! And during all my cycles with Dr. Ekpo, I needed 4-6 ultrasounds before the IUI. It was absurdly expensive. Around 2k for the actual IUI, and several hundred dollars for medications. My bloodwork was covered by insurance.
0
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2017
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
10
She [Dr. Geraldine Ekpo] was very Patient with me Through the whole process. She explained everything that was going to happen and also she listened. Being on the meds made me very emotional... I came into the office a few times crying She comfort me told me not to worry it was just the medication. She also talk to my husband and explain to him the whole process for more understanding which was great I really appreciated that
+ Read more
Age
39
Treated
2017
Success with this Doc
No
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
She was great and very patient. The one thing I was very pleased with her was on the medications. She explained to me that they will make me a little bit emotional. She was so correct, I came into the office a few times crying She comfort me told me not to worry it was just the medication. She also talk to my husband and explain to him the whole process for more understanding which was great I really appreciated that
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
You always wanna Doctor Who is willing to explain the process , this process can be very emotional and she’s the type of doctor that shows true compassion in her job.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
She was very Patient with me Through the whole process. She explained everything that was going to happen and also she listened. Being on the meds made me very emotional.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
Pregnyl 10,000 IU Follistim AD 600 IU- Leuprolide Progesterone in sesame oil 50 mg
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna Dame)
My nurse was the perfect fit for me going through this whole process. She was my go to person. My nurse is the person who help and walk me through make sure all your blood test and ultrasound appointments were done. She work around my schedule to make thing convenient for me. A few time I came in before the clinic open. She was my first port of call if anything when wrong while I was undergoing treatment as far as like breaking a vial of medicine, or having unusual pain when I shouldn’t. She offer solace and advice when unusual things happen during the treatment process.
Describe your experience with Laurel Fertility Care.
As a new patient I was very comfortable they made me feel like things will be okay and they understood my issues and concerns. The one thing that i feel was a strengths that I saw was that the staff in the office was understandable 99.9 women who came in the office was either on hormone shots which lead to moodiness, bloatedness and, quite honestly either you was upset or crying and the staff handle everyone with great care. .
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
around 9,000.00
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
Pros [for Dr. Geraldine Ekpo]: Very thorough, knowledgeable, articulate, and has a good bedside manner. Explains concepts very well. I never feel rushed ever. She makes sure all of my questions are answered. Cons: In the very beginning, we felt a little in the dark about all of the steps in the process and the time everything would take, before we proactively asked...The very first thing she asked me was "How are you feeling?" I have never had a doctor ask me that before. She also asks me things outside of my treatment questions. I like that.
+ Read more
Age
35
Treated
2017
Success with this Doc
Yes
Race
European, East Asian
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Pros: Very thorough, knowledgeable, articulate, and has a good bedside manner. Explains concepts very well. I never feel rushed ever. She makes sure all of my questions are answered. Cons: In the very beginning, we felt a little in the dark about all of the steps in the process and the time everything would take, before we proactively asked.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
There's a LOT of information when it comes to IVF. Do your research and ask lots of questions. Make sure to double check all matters pertaining to insurance yourself.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
The very first thing she asked me was "How are you feeling?" I have never had a doctor ask me that before. She also asks me things outside of my treatment questions. I like that.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Natalie )
I have only positive things to say about Natalie. She's extremely knowledgeable, likeable, thorough, understandable, and organized. I really cannot imagine anyone better at this job than Natalie.
Describe your experience with Laurel Fertility Care.
Strengths: Everything runs on time and smoothly. Everyone is extremely friendly. Weaknesses: We think their patient info sheets outlining all of the steps of IVF, etc., and insurance/payment info could be improved to make things more clear. The eIVF app is absolutely terrible to use. Communication is very inefficient through the app because you can't keep a single conversation chain going. I'm constantly having to re-download the app because it is very buggy.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
We paid $2k for PGS through a 3rd party provider and just a few hundred dollars for medications not covered fully by insurance. Other than this, all costs were covered by insurance.
What specific things went wrong at Laurel Fertility Care?
  • Failed to convey critical information
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS
10
Dr Ekpo is so smart and gracious and beautiful, I can't recommend her enough. I never felt bullied or uncomfortable... Dr. Ekpo always went over my options with me and we made decisions together, she always made me feel comfortable/reassured. I never had to wait long to see her, she wouldn't rush me out and always spent an appropriate amount of time with me. She would see me on the weekend when necessary and give me a heads up on who would be her coverage if she was going to be away.
+ Read more
Age
33
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr Ekpo is so smart and gracious and beautiful, I can't recommend her enough. I never felt bullied or uncomfortable (which is how I felt with my first fertility doctor). Dr. Ekpo always went over my options with me and we made decisions together, she always made me feel comfortable/reassured. I never had to wait long to see her, she wouldn't rush me out and always spent an appropriate amount of time with me. She would see me on the weekend when necessary and give me a heads up on who would be her coverage if she was going to be away.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
Go see her.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo and all the nurses/staff who work there make you feel like you are their only patient.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I have PCOS - irregular/no periods - I went through several unsuccessful cycles of IUI using Letrozole and Ovidrel. Then we added Gonal-F in with an increased dosage of Letrozole but it made too many follicles so we switched mid-cycle to IVF and I had to add more Gonal F and Ganirelix and HCG. Then I had my egg retrieval. Then I was on Estrace and Endometrin before my transfer through 8 weeks into my pregnancy then kept taking the Endometrin up until 10 weeks pregnant.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna)
Donna and Natalie were the nurses who had to deal w/me the most. They are WONDERFUL. I cannot praise them enough. Natalie was there during my egg retrieval which was suddenly unnecessarily scary for me, I was crying and she was so darn nice and cute and sweet and made me feel better.
Describe your experience with Laurel Fertility Care.
I love all the doctors, nurses and front desk staff and lab people and everyone who works at Laurel Fertility Care. Laurel Fertility is SO organized, they never make me wait long, everyone there is friendly and wonderful. They call in prescriptions for you to your preferred pharmacy. I never had an issue with payment/insurance not going through.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I only paid co-pays for my visits, everything else went through insurance.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
I chose to transfer 1 embryo and she did not advise differently.
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, Egg Freezing, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Dr. Ekpo handled all of my ultrasounds and follicle counts in-person at each session. She conducted all of my procedures, ran my analysis and kept me up-to-date with everything on a daily basis. We were in constant contact and I felt like an individual patient...Dr. Ekpo performed all of my procedures, and we went through the process slow and steady, step-by-step together. She recommended a holistic and comprehensive treatment that involved supplements, dietary adjustments and acupuncture. Throughout the process, I felt like I was getting the best care possible.
+ Read more
Age
35
Treated
2017
Success with this Doc
Yes
Race
European, Native American
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF, Egg Freezing, Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo performed all of my procedures, and we went through the process slow and steady, step-by-step together. She recommended a holistic and comprehensive treatment that involved supplements, dietary adjustments and acupuncture. Throughout the process, I felt like I was getting the best care possible.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
She knows the science and latest research and you will be in good hands. She is straightforward, thorough, and comprehensive.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo handled all of my ultrasounds and follicle counts in-person at each session. She conducted all of my procedures, ran my analysis and kept me up-to-date with everything on a daily basis. We were in constant contact and I felt like an individual patient.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
We went directly to IVF, due to my diagnosis and hormone levels. I was on a cocktail of Gonal F, Menopur and Lupron. I was also on a number of supplements plus estrogen followed by progesterone. And, there were some dietary restrictions and acupuncture recommendations.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna )
I had a primary care nurse that took care of my medication and any questions. There were also nurses to support the blood draws and a specialized nurse for the retrieval and transfer. I only interacted with the embryologists after the retrieval and before the transfer. Laurel also has an EXCELLENT support staff of administrators that handle the billing and insurance issues.
Describe your experience with Laurel Fertility Care.
The clinic is small but provides wonderful personalized care. I honestly can't think of any weaknesses; our experience was about as great as you can hope for during infertility treatments and the IVF process. We experienced several problems with the insurance company and received several rejections of legitimate claims. Dr. Ekpo worked with us to escalate the claim process and drafted a personal letter to the insurance company describing my diagnosis and the details of the treatment.
Describe your experience with your monitoring appointments at Laurel Fertility Care.
I went in for monitoring according to my schedule and the process was quick and efficient. Dr. Ekpo handled all of my monitoring and ultrasounds, and we debriefed after each appointment. My meetings with Dr. Ekpo were followed with check-ins with the nurses about the protocol/medicines/etc. and then someone would call me with the blood test results. Everything was very well-organized.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I think the all-inclusive number was around 15K - but insurance ended up covering the majority of the cost.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Yes - Dr. Ekpo strongly recommended a single embryo transfer approach for my first transfer.
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
PCOS
10
Dr. Ekpo. She and their nurse Donna are the ones who took care of me. They are attentive and always listened to any of my concern/ questions. Mostly they get back at my phone calls and emails on the same day. They also have an online patient portal where you can communicate to them, see all your lab test results, instructions, documents, and messages from the staff. During our first consultation Dr. Ekpo took her time listening to my situation, laid out a plan and suggested HSG procedure, lab tests, and semen analysis. Luckily after HSG procedure I finally conceive . I Highly recommend them to anyone who wants to be treated with care and professionalism.
+ Read more
Age
31
Treated
2018
Success with this Doc
Yes
Race
East Asian
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
PCOS
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo. She and their nurse Donna are the ones who took care of me. They are attentive and always listened to any of my concern/ questions. Mostly they get back at my phone calls and emails on the same day. They also have an online patient portal where you can communicate to them, see all your lab test results, instructions, documents, and messages from the staff. During our first consultation Dr. Ekpo took her time listening to my situation, laid out a plan and suggested HSG procedure, lab tests, and semen analysis. Luckily after HSG procedure I finally conceive . I Highly recommend them to anyone who wants to be treated with care and professionalism. THANK YOU DR. EKPO, nurse Donna, and to LAUREL FERTILITY CLINIC modesto/ san francisco for all your help. Me and my husband appreciates everything you guys did for us
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
You will be treated with care
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo took her time listening to my concerns and questions with care and professionalism.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
She recommended Hsg procedure, lab tests, semen analysis, the results were successful
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Donna)
Nurse Donna treated me with care and professionalism, she get back at my phone calls and email the same they, she is attentive and listens to any if my questions and concern.
Describe your experience with Laurel Fertility Care.
Wait time is minimal, clean environment, and professional staff. All of them are nice and treats you with care. Quiet and calm environment. They listen to your concerns/ questions and responds to you as soon as possible.
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40
Treated
2017
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
10
My husband and I are so incredibly grateful we found Dr. Geraldine Ekpo and her team. Dr. Ekpo was extremely understanding, patient and up beat throughout a process that otherwise would have been very unpleasant. She always clearly explained every single procedure, listed to our concerns and questions as well as took our input and always made us feel as if we were part of the decision making process. Dr. Ekpo is very knowledgeable about IVF and genetic testing.
+ Read more
Age
40
Treated
2017
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, IVF
Diagnosis
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
My husband and I are so incredibly grateful we found Dr. Geraldine Ekpo and her team. Dr. Ekpo was extremely understanding, patient and up beat throughout a process that otherwise would have been very unpleasant. She always clearly explained every single procedure, listed to our concerns and questions as well as took our input and always made us feel as if we were part of the decision making process. Dr. Ekpo is very knowledgeable about IVF and genetic testing.
What's one piece of advice would you give a prospective patient of Geraldine Ekpo at Laurel Fertility Care?
No advice, you will love her.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
We were always treated with kindness and respect.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
I did an IVF procedure with mine and my husbands day 5 embryos, we transferred 2 and now I am 10 weeks pregnant with 1 baby girl. I will continue to take endometrium and estradiol until the end of my 1st trimester.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca Perrone)
Francesca Perrone was very kind, patient and extremely knowledgeable. She very patient and reassuring when teaching us how to do injections.
Describe your experience with Laurel Fertility Care.
Laurel is great, we never had to wait in the lobby, the team is very prompt and very respectful of appointment times. The billing is great since everything is electronic which makes it easy to submit to FSA, no scanning of receipts.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
I have medical insurance, that cover fertility treatment and drugs, however I believe I spent ~$6,500 out of pocket, which includes copays, vitamins, blood tests, fertility drugs, embryo freezing and a service to administer shots.
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Doctor had a preference to transfer 1 embryo due to my age and family history of twins but allowed me to make the final decision. I transferred 2 embryos.
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
She [Geraldine Ekpo] was very warm from the first visit she was optimistic. She explained everything she always made herself available via phone or email. I cannot express enough how amazing she is. She felt more like a friend of the family then my doctor. Amazing bedside manner. If we have to go this route for the next baby I hope to use her again...It [Laurel Fertility Care] is very small which allows them to treat each patient as such rather than a number in a huge hospital. The staff remember you they are warm and compassionate which make the entire experience less stressful.
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Age
29 - 30
Treated
2016 - 2017
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
She was very warm from the first visit she was optimistic. She explained everything she always made herself available via phone or email. I cannot express enough how amazing she is. She felt more like a friend of the family then my doctor. Amazing bedside manner. If we have to go this route for the next baby I hope to use her again.
During treatment, were you treated like a number or a human with Geraldine Ekpo at Laurel Fertility Care?
she took the time to speak with us at every appointment. I was not passed off to a nurse. She remembered my partners name even though he wasn't at many of the early appointments. She was very kind and sincere about everything.
Describe your experience with your nurse at Laurel Fertility Care. (Assigned nurse: Francesca Perone)
For the most part the main nurse was on top of things. She was able to explain the meds and coach us on the injections. She is typically very responsive via email. At times I think she can be a little curt in emails which is frustrating during a process like this. There were a few times she was not 100 percent clear about medication changes which was upsetting as well.
Describe your experience with Laurel Fertility Care.
It is very small which allows them to treat each patient as such rather than a number in a huge hospital. The staff remember you they are warm and compassionate which make the entire experience less stressful.
What specific things went wrong at Laurel Fertility Care?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
10
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
30
Treated
2018
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
7
Dr. Ekpo is compassionate, direct, caring, and understanding. I saw her every visit and she was usually on time. She gave her professional and personal opinion. She was helpful with decision-making. I would have liked more communication on why certain issues came up and how best to maneuver them for next time.... [Eset Approach] Originally she agreed that a single would be best, but after 2 cancelled transfers when we mentioned transferring 2, she said that makes the most sense with 3 day embryos.
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Age
30
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
7
How was your experience with Geraldine Ekpo at Laurel Fertility Care?
Dr. Ekpo is compassionate, direct, caring, and understanding. I saw her every visit and she was usually on time. She gave her professional and personal opinion. She was helpful with decision-making. I would have liked more communication on why certain issues came up and how best to maneuver them for next time.
Describe the protocols Geraldine Ekpo used in your cycles at Laurel Fertility Care and their degree of success.
Gonal F, Menopur, Metformin for egg retrieval. Stims protocol for FET after estrogen priming did not work (2 cancelled transfers).
Describe your experience with Laurel Fertility Care.
The billing department is very unorganized - make sure you keep records. They just hired a new COO who is supposed to be helping clean it up. Dr. Ekpo is on maternity leave so scheduling is a bit tough and delayed right now. Nurses are kind and compassionate. It's a small clinic, so there's a lot of personalization.
Describe the costs associated with your care under Geraldine Ekpo at Laurel Fertility Care.
$18,000 for IVF, PGS, ICSI, FET
Describe Geraldine Ekpo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Laurel Fertility Care.
Originally she agreed that a single would be best, but after 2 cancelled transfers when we mentioned transferring 2, she said that makes the most sense with 3 day embryos.
What specific things went wrong at Laurel Fertility Care?
  • Provided conflicting information
7
Doctor
Geraldine Ekpo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Laurel Fertility Care
San Francisco
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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