Gilbert Mottla

Everyone is extremely friendly, warm and welcoming. I appreciate how communicative they are, including the blog posts recieved via email. When I've been MIA for a few months my clinical coordinator has sent an email just to check in and see if there is anything they can do. There are a few waiting rooms, one seems to be for people doing consultations and the other for women getting checked out quickly in the am- but you can access either. For my process, I was asked to meet with a social worker, that is conveniently located in the same building. I was able to meet with the financial coordinator right after my consultation, thanks to Shady Grove being proactive. At the end of our consultation we were given temporary access into a database to take a look at the various options there and help familiarize ourselves with the process. I found the doctor to be realistic with timeliness, treatments and expectations. Also, the financial coordinator was extremely helpful and patient- my husband and I sat with her for over an hour discussing the various options, pros and cons. She also went above and beyond to speak with the broker for my husbands insurance to determine exactly what, if anything, was covered. Overall, it’s been a great experience.

I've loved the facilities, rockville and Annapolis. I've never had to wait that long at every appointment. Because its so big they work like a machine and are very organized and efficient when you are there. They are very knowledgeable and current with knew technologies and studies.

The clinic was clean and generally on time with appointments. The staff was mostly friendly and pretty helpful especially when scheduling appointments. Never seemed too busy in the office. They could do a bit more explaining of things for newer patients rather than just assuming that we’d been there before and knew what to do or where to sit etc.

Shady Grove has so many different locations available in my area. The hours are great and they have always been able to accommodate every need. The clinics are beautiful and are so welcoming to all patients.

Most in the Annapolis are nice and show compassion. One of the doctors I had for an IUI in Toowson was so mean. One of the phlebotomists in Annapolis was very rude to me during an emotional moment which left me cryin* for hours after an IUI. There is potential to feel l8r just a number but overall the compassion shown by most avoids that.

Everyone is so friendly and kind! They take the time to see you and get to know you! The most intimidating part is meeting with the finance team because the next step becomes real. However, they provide advice to those that have to pay out of pocket so you get the best results of your treatment.

Shady Grove is absolutely wonderful! All of the staff members are polite, and caring. It's easy to get a hold of whomever I need, and everything happens promptly. The communication of the clinic is stellar, and everyone is always on the same page. I highly recommend Shady Grove!

It is a large facility so I recommend keeping on top of your own treatment. I think they do a great job but for peace of mind, stay on top of things and advocate for yourself. It is an emotional and expensive experience.

Shady Grove: They always knew my name when I walked in. They were as prompt as they could be with the many appts they had. By the time I got to DE, I felt pretty special--maybe bc they knew I had coughed up $30k! I love the blood draw ladies. Johns Hopkins: So impersonal, not nice office, never saw the same doc twice. Much more cold hospital setting. JH is great if you have a rare illness (which I had and my care was great), but for fertility stuff, a specialized clinic is better.

The staff at the clinic became like family to me. They are truly invested in you as a person. The only difficulty I ever had was waiting months to get my initial appointment and with the financial department. But the staff working at this location were caring and beyond helpful.

Shady Grove sees a ton of patients. They were like a well oiled machine with girls coming in and out very quickly. The wait was never super long and I always was taken care of. Some of the staff is friendlier than others, but at least you didn't have to wait long.

Very friendly. They do tend to talk about their children or babies that come to visit frequently which can be difficult to listen to while you’re waiting for an ultrasound. However they work with my schedule and they talk to me while doing blood work and make you forget what you’re there for.

The clinic runs like a well-oiled machine, which made me feel very comfortable. The only downside is that all procedures take place in the Rockville office, which was a bit of a trek for me. I experienced a cycle at another clinic on the West Coast—my experience at Shady Grove was completely different from the first clinic I uses.

I don't have any concerns about this clinic. I used it because it was convenient. I did not like that they required a meeting with a psychologist that THEY chose. That person wanted to charge $250, but I talked with someone I know who charged less than half of that.

The office was easy to get to and I never really run into traffic getting there. I love the Annapolis office... the staff is so friendly and warm. I don’t have anything negative to say about the clinic everyone is super friendly and the office is clean and warm environment. Of the shady grove offices in the area Annapolis is my favorite.

Everyone that works there is kind and compassionate. They make it a comfortable place to go and feel safe. I wish time was honored better. When you are already overwhelmed with the appointment it is hard to wait for quite some time before being seen. But they do their best I believe to get us back as soon as possible.