How was your experience with Glenn Schattman at Weill Cornell Medical College?
Strength: he tries to see his patients during "monitoring" hours. This puts me at ease as he knows everything that is going on with me. He will also try to call back your phone call by the end of the day. What I like about him is that he calls us personally with results of tests and what are the treatments. I liked that I don't feel rushed when I asked him questions after ultrasound during monitoring (which could be awkward for some).
Weakness: I have had 2 failed embryo transfer with him. The last one was devastating as I transferred 2 of my last remaining embryos but I didn't receive any phone call from him. Even just to say, "sorry it didn't work". The only call I received was from my nurse that my pregnancy test was negative. I had to do a follow up appointment to speak to him about the next step. I know he might be busy or might be away during that time but days/weeks passed and still no phone call.
What's one piece of advice would you give a prospective patient of Glenn Schattman at Weill Cornell Medical College?
Be prepared with your questions during your initial consultation. Do your own research also as to what IVF is. Be an advocate for yourself - if you don't understand something or want to discuss something with him don't be afraid to do so.
During treatment, were you treated like a number or a human with Glenn Schattman at Weill Cornell Medical College?
I rate my experience is neutral. I like Dr. Schattman - he called us personally to discuss test results; he will also call back if I leave any messages. When you see him during monitoring, I don't feel rushed to ask him questions. However, the nurse communication/instructions could be better. They have different numbers for appointments, Main office # and nurses. For the nurses, there will not always be someone to pick up your call. You will have to leave a voice message. Although they will call you back before the end of the day when you leave a message, during this stressful journey I feel that having someone answer your phone call (may it be to relay a message) feels more "human" or less anxious provoking. Also, sometimes you also gets a voice message thru Dr. Schattman's office. When I leave a message, there is always that thought what if my message get deleted by mistake or the voice mail machine acts up. What now? Just my thought. In terms of their monitoring and appointments, they have a different section for both which I like. You don't feel the crowdedness in the morning during monitoring hours if you have an appointment with your doctor.
Describe the protocols Glenn Schattman used in your cycles at Weill Cornell Medical College and their degree of success.
I don't know that protocol Dr. Schattman used but he started me with Estrogen patches (after a positive ovulation using ovulation predictor kit) changing it every 2 days, till the 4th patch and getting my period. He then gave me letrozole for 5 days together with follistim/gonal-f and menopur. After a few days on those (I forgot exactly), I needed to get ganirelix to prevent "maturing" of my eggs. I had 1-2 that is growing faster than the rest. Then they gave me a Lupron trigger prior to egg retrieval. I have about 24 eggs retrieved with 3 embryos making it to freezing. I had one blastocyst transferred in October 2018 but failed and 2 morulas in April 2018 which also failed.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jen)
My primary nurse at Weill Cornell is very knowledgeable about fertility treatments. Although I had difficulty communicating with them. I feel that since they have many patients, sometimes they could loose their "patience". They would always return your phone call but you most times have to leave a message in an answering machine and waiting for their phone call. I also feel that sometimes, they are rushed when you are in the phone with them or in person. This infertility journey is as stressful as it could be and we need someone from our team to be there for us to help us get through his journey. I remember one time during in this clinic during monitoring, the doctor (not my primary doctor) told me to give ganirelix since some of my eggs are growing faster than the rest. I thought she would repeat the instructions before leaving. I didn't ask again, I thought I could just ask a nurse. I went and asked for a nurse but the nurse (not my primary nurse) told me, if the doctor told you to do it, do it; "nothing yet is written in your file so I don't know what the doctor said". I left and cried but went back to the doctor that did the monitoring. This could have been avoided if the nurse just had asked the doctor what was said! As a nurse myself, I try to bridge that gap between the patient & the doctor. If something was not clear to the patient, I will make sure and even take "strides" to ask the doctor about the plan of care. I also feel that they could have an email sent to patients for "instructions" during monitoring as to avoid confusions.
Describe your experience with Weill Cornell Medical College.
Strengths: clinic physically is clean and spacious. They have a separate area for doctor's appointment and during "monitoring hours". During monitoring hours, They also have a "card" system where you just swipe your card and let them know you have arrived. You don't have to fall in line to "register". The egg retrieval and embryo transfer are done in a hospital setting. What I also like it that they have a "pre-op" class prior to the egg retrieval, they check your labs, vitals".
Weakness: Speaking to billing might not be private. Clinic could get crowded during the monitoring hours. Some receptionist in the front could be more friendlier.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Weill Cornell's monitoring hours was from 6:30 am-8 am so it was convenient for me. I will still be late for work since I start 7 am but I will just have to come to the clinic at 6:30 or earlier. It is a well oiled machined will lots of people taking blood so we move quickly. Dr. Schattman will also try to see me during monitoring hours for the ultrasounds which I liked since it also gives me opportunity to ask him questions.
Describe the costs associated with your care under Glenn Schattman at Weill Cornell Medical College.
for regular appointments with Dr. Schattman, I only paid my copay with my insurance.
For IVF cycle, please be advised that this clinic might be more expensive that the others.
their IVF cycle for 1 fresh transfer: 10,500
for any frozen embryo transfer: $ 4,260
ICSI: $ 2, 630
Cryopreservation: $ 1,050 (storage $ 262. 50/quarterly); 1st 6 months waived
Anesthesia fee varies if your insurance covers it but they have a facility fee $ 1005.84 during the day of egg retrieval which is an additional expense.
Describe Glenn Schattman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Weill Cornell Reproductive team has a sheet where you can put it who many embryos to transfer. The recommend embryo transfer for my age was only 1 but my second transfer since the embryos are in the morula stage, Dr. Schattman decided two embryos transfer but it also failed.
What specific things went wrong at Weill Cornell Medical College?
- Lost paperwork
- Failed to call with results
Describe the specific things that went wrong at Weill Cornell Medical College.
I submitted a consent form to my nurse but as we approach the cycle, I was told that they didn't have the consent form. Could thing is I made a copy of it and just resend it (I had to resend it twice though).
Although, the nurse told me about the results and that the doctor would call me back to discuss it further - no phone call made by the doctor.