How was your experience with Grace Lee at Harvard Vanguard?
I found Dr. Lee to be a little misleading more than once. At first she said insurance would probably cover my treatment because my tubes are blocked but then the next time I saw her, she'd done a complete 180 and reversed her stance saying the probability of that happening was low because my husband had had a vasectomy, which she knew from the beginning. There were other incidents (too long to describe here) that made me lose confidence in her practice. She also didn't explain to me at all from the very beginning that she would not be doing all my procedures -- egg retrieval, egg transfer -- which would have perhaps been a determining factor in picking her and her clinic for my first cycle.
What's one piece of advice would you give a prospective patient of Grace Lee at Harvard Vanguard?
Assume nothing and double check and double confirm every piece of information coming from her office. Also, the proverbial "ask a lot of questions" -- but many people don't even know what questions to ask! Just do a lot of research on IVF cycles and potential protocols and don't be afraid to question or second-guess her.
During treatment, were you treated like a number or a human with Grace Lee at Harvard Vanguard?
There were a few instances of miscommunication/misunderstandings at Dr. Lee's office, which made me lose trust in them. It also made me feel like they either lack basic management/coordination skills or simply have too many patients handling at once. It was my first cycle ever so naturally in the beginning I was blindingly trusting they were doing everything right, but then I felt I had to double check and double confirm instructions, since I had little confidence in them.
Describe the protocols Grace Lee used in your cycles at Harvard Vanguard and their degree of success.
I was never explained the rationale for the protocol Dr. Lee decided for me, but it was a patch antagonist protocol. It yielded an amazing amount of eggs: 10 were retrieved. But only 3 of those were fertilized.
Describe your experience with the nursing staff.
Conflicting instructions among the nurses, lack of communication on critical information -- which caused a cycle to get canceled.
Describe your experience with Harvard Vanguard.
Again, some conflicting instructions coming from Boston IVF and the doctor's office/nurse, which led me to lose confidence in the whole practice.
Describe the costs associated with your care under Grace Lee at Harvard Vanguard.
We paid about $22,000 total for one cycle.
Describe Grace Lee's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Harvard Vanguard.
I did not get a good education on the trade offs between multiple embryo transfer vs. single.
What specific things went wrong at Harvard Vanguard?
- Lost appointments
- Failed to call with results
- Failed to order appropriate test
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Harvard Vanguard.
The day of my pregnancy test, the lab didn't even have the order in for it. I was panicking because I thought I had the wrong date. I had to spend some time tracking down the real story which was that they had simply not put it in. Apparently for that delay, it was 4pm and I still had not gotten a call back with the results. Another miscommunication: I was told by one nurse to start on the stimulating hormone on a specific day, only to have another nurse tell me at the last minute that no, I needed to start with a patch, not with the injections. Yet another one: right before my trigger shot, Boston IVF told me to continue with one last dose of the stimulating hormone when the nurse at my doctor's office had told me to skip it.