Greene (Don) Royster

Brooke Army Medical Center

Rated 7
Strongly recommend: 57%Don't recommend: 43%7
57% strongly recommend
3 reviews
Humanity
5.5
5.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.3
7.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Uniformed Services University
Residency
San Antonio Uniformed Services Health Education Consortium
Fellowship
National Institutes of Health

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Greene (Don) Royster works at

Brooke Army Medical Center
Rated 5.5
Strongly recommend: 19%Neutral: 26%Don't recommend: 55%5.5

At 1 office

Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234
210-916-7500
Explore Clinic

3 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
3
3
Age 30 - 31
6 IUI
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
2nd of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Royster did not always show me the screen during ultrasound checks or explain what he was seeing. He didn’t explain my lab results or where he would like them to be. Dr. Royster was nice enough, but I don’t feel like he spent enough time explaining things. ... Dr. Royster did many of my follicle checks for two TI cycles and three IUI cycles, though he did not perform the actual IUIs himself. ... Be ready to do some Google research because things will not be explained well. ...
Clinic operates for military affiliated patients at a free/reduced cost. Very early morning labs required (by 6:00 AM) then sitting around for 1.5 hours for clinic to open to do follicle checks. Everything feels very rushed. ... IUI is free at Brooke Army Medical Center for eligible patients and IVF is significantly reduced. Medications are included free of charge for both through a grant program.
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
Dr. Royster did not always show me the screen during ultrasound checks or explain what he was seeing. He didn’t explain my lab results or where he would like them to be. Dr. Royster was nice enough, but I don’t feel like he spent enough time explaining things.
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Be ready to do some Google research because things will not be explained well.
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
Appointments felt very rushed.
Describe the protocols Greene (Don) Royster used in your cycles at Brooke Army Medical Center and their degree of success.
Dr. Royster did many of my follicle checks for two TI cycles and three IUI cycles, though he did not perform the actual IUIs himself. He had me taking 7.5 mg letrozole CD 5-9 for the TI intercourse cycles, both unsuccessful. I did one IUI cycle with 7.5 mg letrozole CD 5-9 and two with letrozole 7.5 mg CD 5-9 and 75 units Follistim CD 10-13. All unsuccessful IUIs.
Describe your experience with the nursing staff at Brooke Army Medical Center.
The nursing staff was fine. They were nice enough, but not overly nice. I did not have a lot of nurse interaction overall.
Describe your experience with Brooke Army Medical Center.
Clinic operates for military affiliated patients at a free/reduced cost. Very early morning labs required (by 6:00 AM) then sitting around for 1.5 hours for clinic to open to do follicle checks. Everything feels very rushed.
Describe the costs associated with your care under Greene (Don) Royster at Brooke Army Medical Center.
IUI is free at Brooke Army Medical Center for eligible patients and IVF is significantly reduced. Medications are included free of charge for both through a grant program.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Brooke Army Medical Center.
One morning I showed up for my labs before 6:00 AM and there were no orders in. I had to go sit in the clinic for an hour and half and wait for the nurse to arrive to put the order in.
3
Doctor
Greene (Don) Royster
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
10
3
Age 33 - 34
4 IUI
1 IVF
Male Factor
Prefer not to answer
Income $50K - $99K
4th of 4 Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
He [Dr. Royster] is the most caring infertility doctor I have encountered. He was always more than willing to answer and fully explain his answers to any questions I had. He has a way of putting your mind at ease and it is easy to trust him...the time limit you have with him at your monitoring appointments is not his choice. Schedule a one on one and let him know you need more time to answer questions or concerns.
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room [at Brooke Army Medical Center] to be called back 3 at a time for monitoring....Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were....The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
He is the most caring infertility doctor I have encountered. He was always more than willing to answer and fully explain his answers to any questions I had. He has a way of putting your mind at ease and it is easy to trust him.
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Understand that the time limit you have with him at your monitoring appointments is not his choice. Schedule a one on one and let him know you need more time to answer questions or concerns.
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
He definitely knows how to treat you like a human but unfortunately the clinic pushes so many patients through at a time you become just a number.
Describe the protocols Greene (Don) Royster used in your cycles at Brooke Army Medical Center and their degree of success.
We used Lupron, Menopur, and Follistim for stims. Ovidrel for egg release and PIO for transfer.
Describe your experience with the nursing staff at Brooke Army Medical Center.
Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were.
Describe your experience with Brooke Army Medical Center.
The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room to be called back 3 at a time for monitoring.
Describe the costs associated with your care under Greene (Don) Royster at Brooke Army Medical Center.
IVF was $7000 including meds, IUI is free and no charge for meds.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
10
Doctor
Greene (Don) Royster
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
10
10
Age 27 - 28
Tubal Blockage
European
Income $0 - $49K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He was the first REI specialist I saw so I was very worried and emotional about what he would say and find. My diagnosis was a shock and he was very empathetic and did not make me feel uncomfortable for crying. He has great bedside manner but also is very candid and knows his stuff ... He explained a ton of information slowly and in ways I could understand, and made sure I didnt have any questions before moving on.
Weakness: [Brooke Army Medical Center] only does ivf 3 times a year, bmi to do IVF is 30 which is lower than most clinics ... Strengths: great team who knows their stuff and will work with you and use any resource they can to get you to your goal. They understand how hard and emotional the process already is and they are there to make it as smooth as possible
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
He was the first REI specialist I saw so I was very worried and emotional about what he would say and find. My diagnosis was a shock and he was very empathetic and did not make me feel uncomfortable for crying. He has great bedside manner but also is very candid and knows his stuff
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Dont be afraid to ask questions or be scared to cry in front of a man. He wont make you feel uncomfortable about it
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
He explained a ton of information slowly and in ways I could understand, and made sure I didnt have any questions before moving on.
Describe your experience with the nursing staff at Brooke Army Medical Center.
Great communicators good at getting back to you and answering questions. Very friendly
Describe your experience with Brooke Army Medical Center.
Strengths: great team who knows their stuff and will work with you and use any resource they can to get you to your goal. They understand how hard and emotional the process already is and they are there to make it as smooth as possible Weakness: only does ivf 3 times a year, bmi to do IVF is 30 which is lower than most clinics
Describe the costs associated with your care under Greene (Don) Royster at Brooke Army Medical Center.
This clinic charges less than most we only paid about 7k
10
Doctor
Greene (Don) Royster
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources