Greene (Don) Royster

Brooke Army Medical Center

Rated 7.2
Strongly recommend: 63%Don't recommend: 37%7.2
63% strongly recommend
4 reviews
Humanity
6.3
6.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.8
7.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.2
6.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Uniformed Services University
Residency
San Antonio Uniformed Services Health Education Consortium
Fellowship
National Institutes of Health

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Greene (Don) Royster works at

Brooke Army Medical Center
Rated 5.7
Strongly recommend: 27%Neutral: 19%Don't recommend: 54%5.7

At 1 office

Fort Sam Houston
3551 Roger Brooke Dr.
Fort Sam Houston, TX 78234
210-916-7500
Explore Clinic

3 patient reviews filtered by:

Clear Filters
2018 - 2019, Successful
NPS
9
NPS
10
1 IVF
Male Factor
Prefer not to answer
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I had a very positive experience and found him [Dr. Royster] to be very caring. He has a great bed-side manner and is soft-spoken. If I ever encountered a setback, he was able to explain things in a way that alleviated some of my concern...I think he has a very high emotional IQ because it seemed like he could read between the lines when I was struggling from the fertility treatments but not being forward about it
[Brooke Army Medical Center] Strengths - more affordable IVF than a private fertility clinic. Free IUIs. Kind doctors. The nurses are organized and knowledgeable. Doctors provide realistic expectations and provide stats on success rates ahead of time based on each patient’s medical situation. Weaknesses - sometimes labs aren’t put into the system but they correct it right away when you bring it to their attention. I didn’t like the 6 am lab draws but that was more of a hospital issue than an issue with the REI clinic.
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
I had a very positive experience and found him to be very caring. He has a great bed-side manner and is soft-spoken. If I ever encountered a setback, he was able to explain things in a way that alleviated some of my concern. The IVF process is inherently stressful so there would always be some degree of concern in my opinion. I never felt rushed in my visits with him which is somewhat unique in the realm of fertility clinics/doctors. My fresh embryo transfer was successful and he did a good job explaining every step of the process as the transfer was happening. l appreciate that I was given the option to use either progesterone suppositories or progesterone in oil injections. This made me feel like I had some choice in the whole IVF process. I also liked how during my attempts at IUI he immediately recognized that I would feel better on an alternative to Clomid. I think he has a very high emotional IQ because it seemed like he could read between the lines when I was struggling from the fertility treatments but not being forward about it (mostly because I had no reference point as to how much discomfort was normal because it varies by person and each transfer/treatment).
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Write down questions ahead of time on your phone (notes section) so you don’t forget what you want to ask. Feel free to share your feelings throughout the process because he’s very kind.
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
He was very kind and respectful when conveying information.
Describe the protocols Greene (Don) Royster used in your cycles at Brooke Army Medical Center and their degree of success.
We did a fresh embryo transfer with ICSI (intracytoplasmic sperm injection) due to male factor infertility. It was successful. ICSI helps the sperm make it into the egg.
Describe your experience with the nursing staff at Brooke Army Medical Center.
The nurses were very nice and helpful. They share in your joy and sadness.
Describe your experience with Brooke Army Medical Center.
Strengths - more affordable IVF than a private fertility clinic. Free IUIs. Kind doctors. The nurses are organized and knowledgeable. Doctors provide realistic expectations and provide stats on success rates ahead of time based on each patient’s medical situation. Weaknesses - sometimes labs aren’t put into the system but they correct it right away when you bring it to their attention. I didn’t like the 6 am lab draws but that was more of a hospital issue than an issue with the REI clinic.
Describe Greene (Don) Royster's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brooke Army Medical Center.
I’m really glad he only transfers one embryo at a time because from my work in public education I’ve seen a lot of twins with learning disabilities from mild to severe.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Brooke Army Medical Center.
Sometimes they forget to put in lab orders.
9
Doctor
Greene (Don) Royster
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
10
NPS
3
Age 33 - 34
1 IUI
1 IVF
Male Factor
Prefer not to answer
Income $50K - $99K
4th of 4 Docs
3 IUI With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
He [Dr. Royster] is the most caring infertility doctor I have encountered. He was always more than willing to answer and fully explain his answers to any questions I had. He has a way of putting your mind at ease and it is easy to trust him...the time limit you have with him at your monitoring appointments is not his choice. Schedule a one on one and let him know you need more time to answer questions or concerns.
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room [at Brooke Army Medical Center] to be called back 3 at a time for monitoring....Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were....The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
He is the most caring infertility doctor I have encountered. He was always more than willing to answer and fully explain his answers to any questions I had. He has a way of putting your mind at ease and it is easy to trust him.
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Understand that the time limit you have with him at your monitoring appointments is not his choice. Schedule a one on one and let him know you need more time to answer questions or concerns.
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
He definitely knows how to treat you like a human but unfortunately the clinic pushes so many patients through at a time you become just a number.
Describe the protocols Greene (Don) Royster used in your cycles at Brooke Army Medical Center and their degree of success.
We used Lupron, Menopur, and Follistim for stims. Ovidrel for egg release and PIO for transfer.
Describe your experience with the nursing staff at Brooke Army Medical Center.
Nurses are amazing! I always felt like they were just as invested in our infertility journey as we were.
Describe your experience with Brooke Army Medical Center.
The clinic has a very rushed feeling. Be prepared to be there REALLY early on monitoring days and know you will only have a few minutes with the doctor to discuss results. When you call the clinic you you will have to leave a message on the answering service which is frustrating but they are very good about calling you back before the end of the day.
Describe your experience with your monitoring appointments at Brooke Army Medical Center.
Monitoring appointments are very much like a cattle call. Everyone for that day is told to be there at the same time for labs and then you sit in the waiting room to be called back 3 at a time for monitoring.
Describe the costs associated with your care under Greene (Don) Royster at Brooke Army Medical Center.
IVF was $7000 including meds, IUI is free and no charge for meds.
What specific things went wrong at Brooke Army Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
10
Doctor
Greene (Don) Royster
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
2 of 5
3
Clinic
Brooke Army Medical Center
Fort Sam Houston
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Consult
NPS
10
NPS
10
Age 27 - 28
Tubal Blockage
European
Income $0 - $49K
Nurse or HC Services
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He was the first REI specialist I saw so I was very worried and emotional about what he would say and find. My diagnosis was a shock and he was very empathetic and did not make me feel uncomfortable for crying. He has great bedside manner but also is very candid and knows his stuff ... He explained a ton of information slowly and in ways I could understand, and made sure I didnt have any questions before moving on.
Weakness: [Brooke Army Medical Center] only does ivf 3 times a year, bmi to do IVF is 30 which is lower than most clinics ... Strengths: great team who knows their stuff and will work with you and use any resource they can to get you to your goal. They understand how hard and emotional the process already is and they are there to make it as smooth as possible
How was your experience with Greene (Don) Royster at Brooke Army Medical Center?
He was the first REI specialist I saw so I was very worried and emotional about what he would say and find. My diagnosis was a shock and he was very empathetic and did not make me feel uncomfortable for crying. He has great bedside manner but also is very candid and knows his stuff
What's one piece of advice would you give a prospective patient of Greene (Don) Royster at Brooke Army Medical Center?
Dont be afraid to ask questions or be scared to cry in front of a man. He wont make you feel uncomfortable about it
During treatment, were you treated like a number or a human with Greene (Don) Royster at Brooke Army Medical Center?
He explained a ton of information slowly and in ways I could understand, and made sure I didnt have any questions before moving on.
Describe your experience with the nursing staff at Brooke Army Medical Center.
Great communicators good at getting back to you and answering questions. Very friendly
Describe your experience with Brooke Army Medical Center.
Strengths: great team who knows their stuff and will work with you and use any resource they can to get you to your goal. They understand how hard and emotional the process already is and they are there to make it as smooth as possible Weakness: only does ivf 3 times a year, bmi to do IVF is 30 which is lower than most clinics
Describe the costs associated with your care under Greene (Don) Royster at Brooke Army Medical Center.
This clinic charges less than most we only paid about 7k
10
Doctor
Greene (Don) Royster
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Brooke Army Medical Center
Fort Sam Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5