Rated 6.9
Strongly recommend: 65%Neutral: 8%Don't recommend: 28%6.9
65% strongly recommend
11 reviews
Humanity
7.6
7.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.2
5.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Texas A&M
Residency
Wilford Hall AF Med Ctr
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Gregory Neal works at

Fertility Center of San Antonio
Rated 8.3
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.3

At 1 office

San Antonio
4499 Medical Dr
San Antonio, TX 78229
(210) 692-0577
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1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
0
NPS
0
Age 34
1 IVF
European
Income $50K - $99K
Nurse or HC Services
Doesn't Recommend
Doesn't Recommend
Unsuccessful
it took an hour to start an iv. Dr Neal was mad that we were behind and while I was having my egg retrieval I woke up to him man handling my vagina. Now I was happy that I had my invocell device. Not happy that I didn’t have a local anesthetic and I woke up...Disposed of day 6 embryo without asking me first or transferring...
The nursing staff [at Fertility Center of San Antonio] is very scared of Dr. Neal. They won’t ask questions or verify...if your crying or had a miscarriage they put you in a room away from the front by yourself so you don’t scare the other patients...They do d&c weekly on Wednesday and Thursday...only have pictures of babies that they have made in the past 20 years of about 20 babies.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr Neal likes to rumble on about the whole Ivf journey. But what I didn’t get was the timeline. No calendar that was updated or anything so my job had to work around me. The weakness: I have a history of clots and I was not to be on birth control without lovenox. Dr Neal told me no BCP. But I was told by his nurses that I needed to be on it. I called him after hours and after I took the pill and he said no don’t take it. Okay one bump. Than for my egg retrieval it took an hour to start an iv. Dr Neal was mad that we were behind and while I was having my egg retrieval I woke up to him man handling my vagina. Now I was happy that I had my invocell device. Not happy that I didn’t have a local anesthetic and I woke up. Oh yeah and I was bleeding a lot from the man handling. Now my egg transfer. I had 5 eggs and all fertilized. He wouldn’t allow me to pay for extra time with the lab or transfer my almost blastocyst either. And they forgot to put in the Valium for the egg transfer. My first time and I was freaking out. Than came my beautiful betas and my ultrasound. My baby died at 6w4d. I had a d&c at 8w3d. I also had three cyst and a bunch of pain for three weeks. And now I might have a functional cyst. Which will need to be drained or taken out. I’m extremely devastated and now terrified of fertility doctors. All I had was tubal. Also, I found out I had an extra chromosome and when I asked about the coq10 he said oh yeah I take that. This new doctor makes all her patients take that so that none miscarriage. It helps the egg to develop properly.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Make sure you ask about the prenatal vitamins and coq10. As well as açaí supplements. You should not have to have two miscarriages for it to be offered. Also ask about day 6 blastocyst to be transferred or two embryos to lower your risk of a missed miscarriage
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
I only saw the doctor for my egg retrieval and transfer. I did invocell and had all my eggs that were placed in the device fertilized. I had one 5AA that was transferred and one that needed one more day. He threw it away. He did even put it in as well and he didn’t allow me to pay for the lab for a couple of days.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
I did invocell. I had birth control that was cancelled so that my periods would be regulated for there schedule than Lupron to stop all hormone production and finally menopur to start the ovulation. He only wanted me to make a few eggs. As to why I have non in the freezer. And I triggered with HCG
Describe your experience with the nursing staff at Fertility Center of San Antonio.
The nursing staff is very scared of Dr. Neal. They won’t ask questions or verify. They dictate your medications and how to take them. They are sweet though. But if your crying or had a miscarriage they put you in a room away from the front by yourself so you don’t scare the other patients.
Describe your experience with Fertility Center of San Antonio.
This place looks like a funeral home in the main entrance. They do d&c weekly on Wednesday and Thursday. They do more d&c weekly than egg retrieval’s. They only have pictures of babies that they have made in the past 20 years of about 20 babies.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
My cost was about $10,000 with medications and everything.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Dr Neal will throw out day 6 embryos and will not do multiple embryo transfer. Only one.
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Fertility Center of San Antonio.
Birth control was given with a blood clotting issue and no blood thinners. No Valium for egg transfer. Have yet tI get a copy of my genetic testing. Disposed of day 6 embryo without asking me first or transferring.
0
Doctor
Gregory Neal
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Fertility Center of San Antonio
San Antonio
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
5 of 5