Rated 6.9
Strongly recommend: 65%Neutral: 8%Don't recommend: 28%6.9
65% strongly recommend
11 reviews
Humanity
7.6
7.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.3
8.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.2
5.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Texas A&M
Residency
Wilford Hall AF Med Ctr
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Gregory Neal works at

Fertility Center of San Antonio
Rated 8.3
Strongly recommend: 75%Neutral: 9%Don't recommend: 16%8.3

At 1 office

San Antonio
4499 Medical Dr
San Antonio, TX 78229
(210) 692-0577
Explore Clinic

2 patient reviews filtered by:

2015, Unsuccessful
NPS
7
NPS
7
Age 30
3 IVF
Male Factor
Unexplained
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
Neutral
Neutral
Unsuccessful
Very knowledgeable and professional. Kind and caring. Very evidence based. Friendly and reassuring. Definitely working hard for his patient’s success. ... We did three retrieval’s with him and each one I got a lot of follicles on fairly low doses of medication. ... Due to my uterus shape he would only transfer one which I think was smart as far as the risks for twins with my uterus (bicornuate uterus).
The embryologist, Dr. Poole is incredible. He is top tier. He even discussed all of my questions and concerns about embryos a couple years later. He was scientific and pragmatic, with speaking compassionately (or not too harshly anyway). ... I believe they have meetings each morning to discuss patient cases (with all of the doctors and the nursing lead staff) so that everyone can thoughtfully brainstorm or troubleshoot together.
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Very knowledgeable and professional. Kind and caring. Very evidence based. Friendly and reassuring. Definitely working hard for his patient’s success. He loves what he does and has many many babies that have been born that are thanks to his expertise.
What's one piece of advice would you give a prospective patient of Gregory Neal at Fertility Center of San Antonio?
Be patient with the process.
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
They knew me well and related to me in a personal level.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
We did three retrieval’s with him and each one I got a lot of follicles on fairly low doses of medication. I was 29. I’m not sure if it was my husband’s sperm (he did take supplements!) or my eggs but even after retrieving 22 eggs or around there most times, we ended up with 4 embryos, 1 embryo, and 2 embryos. This doesn’t count the one three day embryo transfer and one 5 day blast we transferred. Because of my uterus shape, he would only transfer one embryo and I think that’s part of why it didn’t work. I also think an FET was the best course for me because I always had negatives with fresh transfers but I at least got a chemical with the FET.
Describe your experience with your nurse at Fertility Center of San Antonio. (Assigned nurse: Elena)
Elena isn’t there anymore but I loved her. Her spirit and drive and positivity and encouraging attitude. When she had to call me to say it was negative, she was genuinely sad. And I needed help with a shot one morning when I had an ultrasound, she was ready to assist and with a sweet helpful attitude. The rest of the nursing staff seemed great too. But she made it feel comfortable to really know someone there who cared.
Describe your experience with Fertility Center of San Antonio.
The nursing staff is great the physicians are excellent. I feel that they all work together really well. I believe they have meetings each morning to discuss patient cases (with all of the doctors and the nursing lead staff) so that everyone can thoughtfully brainstorm or troubleshoot together. And so that they all know their patients well. I really thought I would get pregnant here; their expertise is fabulous. The embryologist, Dr. Poole is incredible. He is top tier. He even discussed all of my questions and concerns about embryos a couple years later. He was scientific and pragmatic, with speaking compassionately (or not too harshly anyway).
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Our insurance covered most of everything (Starbucks!) But our deductible or meds or something ended up costing I think about $1500 a cycle.
Describe Gregory Neal's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
Due to my uterus shape he would only transfer one which I think was smart as far as the risks for twins with my uterus (bicornuate uterus). But we didn’t have success with one embryo and we did have two positive pregnancy tests in later years (though they were FET) when another doctor put in two embryos.
7
Doctor
Gregory Neal
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
7
Clinic
Fertility Center of San Antonio
San Antonio
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
7
NPS
7
Age 24 - 25
PCOS
Latinx
Income $0 - $49K
Sales Representative
1st of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Unsuccessful
Dr Gregory Neal as a doctor was great. He had great communication skills and very compassionate. He went through every option that was available to us and the risk of any. He was the first doctor that we saw during our initial visit and he was very detailed in every option and very detailed in hes response... It was very difficult to get in touch with the doctor or nurses when you had questions.
The clinic [Fertility Center of San Antonio] is great! Very clean, friendly staff, receptionist greets you by name. I wish they would offer in house payment plans.... They are all great and friendly. but they have very poor communication skills when you step out of the office. It was impossible to get a call back. I would have to leave messages on the portal and leave several voicemails. Sometimes it was urgent and they would get back to me like 3-5 days later
How was your experience with Gregory Neal at Fertility Center of San Antonio?
Dr Gregory Neal as a doctor was great. He had great communication skills and very compassionate. He went through every option that was available to us and the risk of any. He was the first doctor that we saw during our initial visit and he was very detailed in every option and very detailed in hes response
During treatment, were you treated like a number or a human with Gregory Neal at Fertility Center of San Antonio?
It was very difficult to get in touch with the doctor or nurses when you had questions.
Describe the protocols Gregory Neal used in your cycles at Fertility Center of San Antonio and their degree of success.
Clomid, IUI
Describe your experience with the nursing staff at Fertility Center of San Antonio.
They are all great and friendly. but they have very poor communication skills when you step out of the office. It was impossible to get a call back. I would have to leave messages on the portal and leave several voicemails. Sometimes it was urgent and they would get back to me like 3-5 days later
Describe your experience with Fertility Center of San Antonio.
The clinic is great! Very clean, friendly staff, receptionist greets you by name. I wish they would offer in house payment plans. IVF is expensive but not everyone has the credit to go through a third party company. and learn to communicate better.
Describe the costs associated with your care under Gregory Neal at Fertility Center of San Antonio.
Around $7,000
What specific things went wrong at Fertility Center of San Antonio?
  • Failed to call in prescriptions to pharmacy
7
Doctor
Gregory Neal
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Fertility Center of San Antonio
San Antonio
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5