How was your experience with Harry Hatasaka at Reproductive Care Center?
The only weakness i can think of is not actually a weakness—he explains things so well and in such detail that our meetings were always long. And i loved it. Knowing all the details of all the scenarios I was facing was comforting to me. He always had educated answers for my questions. Every time i spoke with him i learned more, in a good way.
Dr Hatasaka always returned my calls and spent a thorough amount of time talking through things with me. When his clinic or staff were below expectations, he always took my side.
When we discovered bad news in ultrasounds or test results, he was always sympathetic and sincere and kind. And when we had good news, he was cheering and smiling as much as I was. I always had great interactions with him.
What's one piece of advice would you give a prospective patient of Harry Hatasaka at Reproductive Care Center?
Ask lots of questions because Dr Hatasaka has the answers. He will be straightforward and honest and helpful.
During treatment, were you treated like a number or a human with Harry Hatasaka at Reproductive Care Center?
Dr Hatasaka would spend all the time i needed with him and would answer all my questions and verify the validity of value of those questions, and speak in depth on everything involved. He is extremely comforting to talk to and it is very apparent he cares deeply for his patients. I felt like he had the heart of a loving grandfather for my case with his remarkable expertise from decades of study and practice. I always felt like i was his most important person when i spoke with him. I know my worries and successes with infertility were felt just as deeply for him as they were for me. I cannot say enough good things about his bedside manner and his knowledge and experience. I trust him wholeheartedly. I know he has my best interest as his priority. He is candid but extremely sensitive and heartfelt and kind. His style of communication has been perfect for me. I always recommend him to anyone i talk to suffering from infertility. He is a remarkably smart doctor and wonderful person.
Describe the protocols Harry Hatasaka used in your cycles at Reproductive Care Center and their degree of success.
All fresh IVF cycle protocols started with birth control, then stimulated with injections for a number of days, then did the egg retrieval, followed by an embryo transfer.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Michelle)
For loving working with Dr Hatasaka, i unfortunately did not love the nurse/care coordinator (Michelle). She was stand of fish, grumpy most days, was not a clear communicator, lacked attention to detail? and she was easily irritated. As a result I felt the success of my IVF cycles were at risk with her as my coordinator so I was hyper vigilant to ensure i knew all the details and had to reconfirm them with her often to ensure she didn’t give me incorrect instructions. Fortunately, she is no longer with the RCC.
Prior to Michelle, i worked with Crystal who was everything a nurse in an infertility clinic should be—smart, detail oriented, calming, trustworthy, helpful, kind, extremely competent.
Describe your experience with Reproductive Care Center.
- Dr Heiner (the owner) makes it feel like he is more concerned about running a business than helping people. His good bedside manner is completely lacking. He is gruff and to the point without much care for the patients emotions (infertility is very emotional!). I had to work with him on a few occasions and was always left feeling frustrated. I was so grateful he wasn’t my primary doctor there.
- their office is waaaay too small for the number of employees and patients they have in there day to day
- wait times for appointments are always long...if i wasn’t the very first patient of the day, i always waited 20-30+ minutes before being taken back
- it was apparent the clinical staff and billing staff were overworked and stressed. I never knew what was going on except that i could feel the stress of the employees
- their pricing model is so expensive
- Dr Hatasaka
- their front desk employees were always kind, cheerful, helpful people
- i saw my doctor at every appointment (except when it was just a blood draw). He did all my exams and ultrasounds, so we both knew first hand what was going on
Describe the costs associated with your care under Harry Hatasaka at Reproductive Care Center.
Multi-cycle package (2 fresh cycles) for $20,000
$4000 to add a 3rd IVF cycle
Medications (about $10-12k per fresh cycle x 3, and $4k for a frozen embryo transfer x 1)
Surgery for endometriosis (estimate about $3K)
Surgery for an ectopic pregnancy removal
Plus blood draws (about $200+)
Describe Harry Hatasaka's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
He always transferred 2 embryos for the fresh cycles. I was glad for this because my embryos weren’t amazing but they were pretty good.
What specific things went wrong at Reproductive Care Center?
- Failed to send your chart to another clinic
- Provided conflicting information
Describe the specific things that went wrong at Reproductive Care Center.
On too many occasions the nurse Michelle called me with different information than i had received in the office so I had to question her and then she had to go back to the doctor to get the right information. It was frustrating and time consuming and worrisome. I was also frustrated that she didn’t keep great details about my appointments in my charts so it was not unusual for me to have to re-communicate and reconfirm my situation and question dosages etc.
I asked for my charts to be sent to another clinic and they were hot delivered in the promised time table so i had to request them more than once. I was surprised that more detailed information was not included in them.