Heather Cook

Coastal Fertility Specialists

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolUSC
ResidencyUCLA
FellowshipUCLA
Myrtle Beach
1115 48th Avenue North
Myrtle Beach, SC 29577
(843) 839-4766
Bluffton
7 Mallett Way
Bluffton, SC 29910
(843) 548-0058
On a scale from 0-10, how likely are you to recommend Heather Cook to a friend?
Strongly recommend: 70%Neutral: 22%Don't recommend: 8%9.1
22 assessments
  • 70% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 8% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Coastal Fertility Specialists to a friend?
Strongly recommend: 77%Neutral: 16%Don't recommend: 8%9
85 assessments
  • 77% Strongly recommend (9-10)
  • 16% Neutral (7-8)
  • 8% Don't recommend (0-6)
22 assessments
7
Age
31
Treated
2018
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
7
IVF Retrieval - Dr. Cook Retrieved 9 eggs (which was not a number we were happy with given I had close to 19 good size follicles my last check up before transfer), 7 fertilized, 2 embryo's made it to day 5, both were frozen for a FET. We were told they were a "good grade" based off their grading system. We did not have them tested, it was not recommended to us because we were young. Waking up from surgery I was told they were unable to retrieve any eggs from my right side then proceeded to ask if we did our trigger shot at the right time.
+ Read more
Age
31
Treated
2018
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
7
How was your experience with Heather Cook at Coastal Fertility Specialists?
Our experience with Dr. Cook was that she is a caring doctor who does want what is best for the patient. She is very very kind and confident but communicating with her was difficult. It felt like she had a lot of patients to handle.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Make sure you try to communicate as clearly as you can. Ask every question you can imagine.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Felt somewhere in between. At first our relationship was great and she has a very kind and caring bedside manner, but when our retrieval and transfers didn’t go as planned communication was very difficult. We didn’t get many answers and it was hard to get her or my nurse on the phone for conversations. When we tried to call out of respect to explain we were switching doctors we never got a call back. That made us feel like a number.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Will do my best here it's been over a few years. Dr. Cook recommended starting with IUI, we did 3 all resulting in 0 positive pregnancy tests. Medication and protocol was tweaked each round. Here were the meds I was on during those IUI'S- Gonal-F RFF 300IU, Ovidrel 250 MCG, Progesterone 200MG (50 Cap), Letrozole 2.5 MG Tablet (5 tab). If I remember correctly medicine was increased in dosage each IUI round. (especially Gonal, my follicles were slow to grow). IVF Retrieval - Dr. Cook Retrieved 9 eggs (which was not a number we were happy with given I had close to 19 good size follicles my last check up before transfer), 7 fertilized, 2 embryo's made it to day 5, both were frozen for a FET. We were told they were a "good grade" based off their grading system. We did not have them tested, it was not recommended to us because we were young. Waking up from surgery I was told they were unable to retrieve any eggs from my right side then proceeded to ask if we did our trigger shot at the right time. Which we did. I was still groggy and waking up, I personally felt like we were rushed out of there unable to ask the questions needed. Medicine protocol for retrieval- HCG Dilution 100 Units, Cetrotide .25 Mg inj, Gonal F REF #900 IU pen, hCG 10,000 IU dispense 1 vial (trigger), Lupron 4mg/.8 ml trigger kit (did not end up using lupron as a trigger just the hcg trigger), Estrace 1mg 180 tablets, Progestrone in oil 50mg/ml #3- 10ml vials 1ml IM as directed, Prometrium 200 mg #50 insert 1 @ bedtime (as directed). FET #1- Dr. Cook recommended transferring one seemingly healthy day 5 embryo. This resulted in a chemical pregnancy. We were told it was more than likely it was an embryo quality issue Here was our medicine protocol- "Escalating Estrace Protocol CPET" Estrace 1MG tablet 2X/day (am &pm) for 5 days then increase to 2 1mg tablet 2x/day for 4 days then increased to 2mg tablet 3x/day (8 am, 2pm, 8pm) remain on this until otherwise told. They ended up having me do my night time dose vaginally to help thicken my lining, on 13th day begin Progesterone in Oil Injection 1CC am increased to 2x/day the following day until transfer. After Transfer I stopped PM Progesterone Injections and began prometrium one 200 mg capsule vaginally before bed. After our FET #1 Dr. Cook recommended an "endometrial Scratch" to toughen up the lining of my uterus and make it more sticky. She informed us it is a somewhat new procedure that has been shown to help with transfers. We did that before FET #2. Dr. Cook also recommended a round of antibiotics in case there was any inflammation (ie endometriosis) also it is as I understood common to go on after a chemical pregnancy or miscarriage. FET #2- Did not result in a positive pregnancy test. The only difference was adding antibiotic. Medicine Protocol- Started antibiotic first day for 8 days- Escalating Estrace Protocol CPET. Estrace 1MG 2X/Day for 4 days- increased to 2mg 2x/day for 4 days- increased to 2mg 3x/day remain on this until otherwise instructed. 13th day begin Progesterone in Oil Injection 1CC am increased to 2x/day the following day until transfer. After Transfer I stopped PM Progesterone Injections and began prometrium one 200 mg capsule vaginally before bed.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch)
My Nurse was Becky she was also a nurse coordinator Nurse Becky was very very kind and friendly. She did make us feel like she cared about us and our outcome. We did feel like she was hard to get a hold of. I would not get phone calls returned in a timely manner (while i was in a protocol calendar). She started emailing so communication was ok for awhile, but then I would send a couple- a few emails with no response. Then we would call with no timely response ultimately have to call the front office for help. it felt as if she had too many patients or was just too busy. Dr. Cook and Becky work out of the Mt. Pleasant office. My husband and I live in Columbia, SC so we were monitored in the Lexington office. The nursing staff as well as coordinators at this location are so so great. We had no issues scheduling or communicating with the Lexington office.
Describe your experience with Coastal Fertility Specialists.
Strengths- Welcoming and professional environment. They seem to be able to get you in for your initial workup and consultation quickly. Nurse and doctors are all very friendly and welcoming making your first visits a lot easier because you feel comfortable. Weaknesses- Communication. There seems to be issues with being able to get anyone on the phone. Which when you are in a treatment cycle can be very stressful if you have a question. In our experience it seems as if we had to call the clinic to keep them on track, ask for results, things to be faxed etc. It almost seems as if they have too many patients and not enough staff to be attentive to everyone which ultimately made us feel like just a number rather than people so we switched clinics.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
IUI- $625 (NOT including medicine) IVF- (14,890 Total not including medicine + anesthesia) Stimulation Monitoring $5,339, Retrieval Procedure $2,270, Embryology $4,570, FET $2,165 , med apprx $6,188
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
I don't ever remember there being a conversation about if we even had an option. We knew it was recommended to do a FET and to transfer one embryo because of our age, but other than that there was not much of a conversation. We should have asked more questions.
What specific things went wrong at Coastal Fertility Specialists?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to convey critical information
7
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
36
Treated
2019
Success with this Doc
?
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
For my age she [Dr. Heather Cook] will not transfer multiple embryos. She described a number of risks for both the fetuses and my health...genuinely cares about our wishes to start a family and has been flexible in medications and protocol depending on our results. Even when she did not do my last retrieval she was there to pep me up before and was the first one I saw when I woke up. She does the ultrasounds before the retrieval and makes time to talk when I have concerns.
+ Read more
Age
36
Treated
2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
She has compassion, is smart, clear in her communication and expectations. She makes us feel like she is doing all that she can to help us achieve our goal in starting a family. She does not make me feel like it is my fault in any way. When I was disappointed in my retrieval results I felt she was disappointed also.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Ask questions and be clear in what you want.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
She genuinely cares about our wishes to start a family and has been flexible in medications and protocol depending on our results. Even when she did not do my last retrieval she was there to pep me up before and was the first one I saw when I woke up. She does the ultrasounds before the retrieval and makes time to talk when I have concerns.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Retrieval 1: birth control to regulate cycle, 30iu low dose hcg, cetrotide, 400 units Gonal f, novarel trigger shot. Retrieval 2: birth control to regulate cycle, testosterone cream for egg quality, 200mg x 3 Co-q-10, 30 iu low dose hcg, 400 units Gonal f, cetrotide, omnitrope, novarel trigger shot. Retrieval 3 (in progress): testosterone cream, 200mg x 3 co-q-10, 10units lupron, low dose hcg, cetrotide, Gonal f, novarel, omnitrope
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Andrea Hall)
I really like Andrea and she is very knowledgeable about the process of ivf. She has been described by other nurses in her position as “old-school” but not in a derogatory way. She has not been consistent with emailing protocol and uploading my lab results to the online portal which is somewhat frustrating though not detrimental to the process. She took the time to really walk me through the injections and show me how to do everything. She is very compassionate. I was disappointed she did not call to check on me after my second retrieval and I didn’t hear from her until I reached out a week later. Besides communication she has been wonderful.
Describe your experience with Coastal Fertility Specialists.
They are efficient, organized, friendly, clean, and knowledgeable. The triage nurses are amazing. It’s a well-oiled machine. The ultrasound techs are happy and friendly and don’t ever make you feel rushed even though you know they are busy.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
I can go in for monitoring appointments anytime during the week from 7-9:30am and they are open weekends also. I can get in and out in 15 min, 30 tops with an ultrasound and no complications. When I had a cyst that needed to be aspirated Dr. cook dropped everything she was doing to take care of it herself immediately and I was still out of the office within 1 hr.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
Total roughly $40k and still no baby. Am currently in treatment. Attain 3 cycle program $28,100 Anesthesia for 3 retrievals $1350 Medications ~$10k Pregenetic screening not yet paid for Have personal insurance with ZERO coverage for anything. Have spoken with Blue Cross SC multiple times and they offer no independent insurance plans with coverage.
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
For my age she will not transfer multiple embryos. She described a number of risks for both the fetuses and my health.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

7
Age
32
Treated
2019
Success with this Doc
No
Treatment
6 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
7
I felt like Dr. Cook was somewhat understanding of our current condition but as we need to do IVF with PGD but she suggested we do several back to back retrievals due the autosomal dominant heart disease my husband carriers due to the cost of the PGD testing to "bank" embryos...was point forward with the steps of IVF but did not have much remorse regarding the cost especially adding on the cost of the IVF. She was able to have a quick explanation of IVF process but did not ellaborate on the medications we will be using or how she was able to count the follicles on my US.
+ Read more
Age
32
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
7
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook was point forward with the steps of IVF but did not have much remorse regarding the cost especially adding on the cost of the IVF. She was able to have a quick explanation of IVF process but did not ellaborate on the medications we will be using or how she was able to count the follicles on my US.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
It is a hurry up and wait process. I needed documentation filled out by Dr. Cook and she reported she could get the paperwork done within the next day and it took almost a week in a half to get this valuable documentation but she has been successful with other patients and was easy to talk to during our visit.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
I felt like Dr. Cook was somewhat understanding of our current condition but as we need to do IVF with PGD but she suggested we do several back to back retrievals due the autosomal dominant heart disease my husband carriers due to the cost of the PGD testing to "bank" embryos
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
IVF with PGD testing but did not go into the medications
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky)
The nurse Becky was compassionate when crying in her office but I do realize they are very busy and when trying to get phone calls back I had to follow up with a few phone calls. Very nice lady
Describe your experience with Coastal Fertility Specialists.
Clinic strengths - have shown successes with many people I know Weaknesses - I was told that Coastal fertility do monitoring for patients going to an outside facility. I have tried to pursue this options since deciding with going with our original fertility specialist back home. It has been very hard to get simple blood work done for our PGD testing without Coastal charging 75$ per person (Self and husband) and then 40$ per person for the "blood work" even though I have everything from the test tubes, the prepaid packaging to send to the labs - all I needed was simply to have the blood taken. During our initial consult they seemed so open a "one for all" attitude but it has not seem that way.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
47,000$ approximately with IVF (two retrievals, medications, blood work and PGD testing one time )
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
eSET with being hopeful to having healthy embryos
7
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Coastal Fertility Specialists
North Charleston
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
After years of "unexplained infertility" it was a breath of fresh air to have a diagnosis within ten minutes of speaking to her, which she then confirmed via ultrasound. ... I was diagnosed with Stage IV endometriosis, and as a result, Dr. Cook offered to skip IUI altogether and go straight to IVF. ... Be direct about your wants/desires, she will listen. ... she started me on CoQ10 to improve egg quality and we saw improvement between my initial ultrasound and my second ultrasound in the number of follicles available.
+ Read more
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Endometriosis
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
We loved our experience with Dr. Cook and are so thankful she helped us conceive our miracle. After years of "unexplained infertility" it was a breath of fresh air to have a diagnosis within ten minutes of speaking to her, which she then confirmed via ultrasound.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Be direct about your wants/desires, she will listen.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr. Cook always spoke to us in a way that was easy to understand, and she always laid out all of our options in a nice, but direct way.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
I was diagnosed with Stage IV endometriosis, and as a result, Dr. Cook offered to skip IUI altogether and go straight to IVF. We weren't financially in a place to try IVF right off the bat, so we opted for two IUI cycles. After the first failed, she adjusted my meds to try and get even more eggs to mature, although it ended up being unsuccessful. We only had to go through one IVF cycle with her, and she was very direct about doing a frozen only cycle, as she believes it's better to allow your body some time to rest after being on all of the hormones for the retrieval. We opted against genetic testing, and transferred one day 5 embryo that was a 5-AA rating. Also, at the beginning of my initial treatment with her, she started me on CoQ10 to improve egg quality and we saw improvement between my initial ultrasound and my second ultrasound in the number of follicles available.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky)
Becky was always very responsive and caring.
Describe your experience with Coastal Fertility Specialists.
The medical staff is outstanding, but like most offices the administrative staff has their weaknesses. We had a few billing hiccups that were frustrating, but eventually got taken care of. I believe the quality of embryologists makes a big difference in outcomes, and I believe the embryologists at Coastal are second to none. All of the nursing staff, ultrasound techs, etc. make a point to get to know you and make you feel at home.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
IVF cost between 15,000 and 20,000; IUI was between 3000-5000
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Due to my age, she felt confident we would have good quality embryos and, therefore, only needed to transfer one at a time. Furthermore, she believed it would be difficult for me to carry multiples and did not want to run the risk of transferring more than one embryo and one of the embryos splitting.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage, Other
10
Dr. Cook's expertise, compassion, and confidence set us at ease when coming to terms with our infertility. She throughly explained our treatment options, risks, and expectations. We have never felt rushed, pressured, or dismissed during our interactions and meetings. ... Our trearment seems to have followed a prerry standard course so far. Prescreenings, labs, an HSG to obtain a visual of any structural issues, and medications. We are in the early stages of the first cycle.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Endometriosis, Tubal Blockage, Other
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook's expertise, compassion, and confidence set us at ease when coming to terms with our infertility. She throughly explained our treatment options, risks, and expectations. We have never felt rushed, pressured, or dismissed during our interactions and meetings.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Communicate with your care team. It is OK to ask questions, any questions, to make informed decisions about your care. Most importantly, be upfront and honest. There is no judgment, only compassion and an obvious desire to help from Dr. Cook.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr. Cook is always willing to answer any question with patience. We have never felt rushed or dismissed during our meetings.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Our trearment seems to have followed a prerry standard course so far. Prescreenings, labs, an HSG to obtain a visual of any structural issues, and medications. We are in the early stages of the first cycle.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky)
Becky has always taken the time to explain and guide use through the process. Again, we have never felt rushed, pressured or dismissed during interactions.
Describe your experience with Coastal Fertility Specialists.
We have had nothing short pleasant and professional experiences with Dr. Cook and the Coastal Fertility Specialists team. Every member of the staff has been kind and understanding, and patiently answered questions. They really make you feel as if they are peraonally invested in your positive outcome.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
We opted to utilize the Attain 2-cycle program with a possible refund if unsuccessful. Coastal Fertility Specialists has worked with our insurance, and has helped to reduce our out-of-pocket costs wherever possible.
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
With the cost of IVF, we originally expressed a desire to have multiple embryos transferred during our cycles. After speaking with Dr. Cook, and listening to her explanation of the process and rationales reguarding single vs multiple transfers, we feel confident that Dr. Cook has our best interests in mind when the time comes to choose which route to take.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
While being under Dr Cook’s care, I have always felt like I was in the best possible hands I could be. Our situation is different than some with unexplained infertility. Every month seems to be a new learning experience with how my body reacts to medicines or naturally. She is always right on top of my care and adapting with what fits my needs beat each month. I trust her 100% and have full confidence in her which is so important when you’re dealing with infertility.
+ Read more
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
While being under Dr Cook’s care, I have always felt like I was in the best possible hands I could be. Our situation is different than some with unexplained infertility. Every month seems to be a new learning experience with how my body reacts to medicines or naturally. She is always right on top of my care and adapting with what fits my needs beat each month. I trust her 100% and have full confidence in her which is so important when you’re dealing with infertility.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Be open and honest and ask as many questions as you have. She is a wealth of knowledge and will make sure you understand completely.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr Cook and her staff are all very supportive and sensitive to my situation. It is hard to not lose hope when you’re dealing with a situation where you wants a family more than anything. They have always been caring and I’ve always felt comfortable to ask them any questions and voice any concerns with a quick and thorough response.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
My spouse and I had been trying for almost 4 years with 1 pregnancy which resulted in miscarrriage. After our consult with Dr Cook, we went straight into IUI with GonalF injections 75. Ovidrel shot and IUI. We were blessed with a positive result. We lost our baby girl at 15 weeks due to triploidy. We tried to mimic a second cycle with the same protocol as the first with a negative result. Our third planned cycle, we were unable to utilize our Gonal F as I had a follicle which was already at nature stage with high estrodril levels on CD 5. Our third cycle. We started monitoring right away and injections early to try to preven a repeat of the previous cycle. We grew 2 16s and 2 14s due to her new protocol! We had to aspirate one of the smaller follicles as Dr Cook did not want to risk my health or health of multiple children if all follicles matured to released eggs. Ovidrel shot and IUI.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney )
Whitney, along with all the nurses and staff are fantastic. They’re caring and sensitive to the situation we are in. I can call Whitney with a question and my call is always returned the same day, most time within the hour. I couldn’t ask for a better support system!
Describe your experience with Coastal Fertility Specialists.
They’re all great. All members of the clinic are very well organized, knowledgeable and a pleasure to work with. I have no complaints whatsoever with any part of the clinic from the nurses to the billing to the lab techs.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
A cycle of IUI with labs, ultrasound, monitoring and the actual IUI procedure cost approximately $2500.00. This does not include medications.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Ask a Question

Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Unexplained
10
Dr. Cook is very approachable and sympathetic. I never felt rushed and she took the time to answer any questions that I had with a lot of detail....Every visit she was pleasant and explained what was going to happen thoroughly. She was easy to communicate with through my assigned nurse and always answered in a timely manner. At the beginning we asked about IVF along with IUI and she was willing and able to give us all of this information up front and explained everything.
+ Read more
Age
29 - 30
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
She took her time and never rushed me with what I was feeling or with the questions I had. Every visit she was pleasant and explained what was going to happen thoroughly. She was easy to communicate with through my assigned nurse and always answered in a timely manner. At the beginning we asked about IVF along with IUI and she was willing and able to give us all of this information up front and explained everything. She did not push us one way or the other, but gave us her advice and let us make the right decisions for my husband and me.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Ask her any question you have, even if you think it is stupid or not important. She is willing to answer anything and takes everything you have to say seriously.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr. Cook is very approachable and sympathetic. I never felt rushed and she took the time to answer any questions that I had with a lot of detail.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Dr. Cook was the second doctor that we saw, and had already complete Clomid cycles, another fertility drug cycle, and 2 IUIs. We were on the fence about trying other IUI and were looking for more information on IVF. Dr. Cook looked through our records and was surprised about certain tests that weren't run or that they did not do any ultrasound monitoring by our previously clinic and wanted us to run those test and try one more round of IUI with injections and ultrasounds. She understood why we would not want to do another IUI and was happy to give us all the information on IVF that we asked for. After reviewing everything that we talked about with Dr. Cook, we decided to do one last IUI with injections using her as our doctor. This did not work and we have now decided to more forward with IVF.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch)
I was assigned Becky during my first visit. This was amazing, since my previous clinic did not do this. Becky gave me documentation of everything that we talked with Dr. Cook about. She gave us plans to more forward with IUI or IVF. Becky also gave me her email and phone number where I could call or email her at any time.
Describe your experience with Coastal Fertility Specialists.
The clinic looks great and I was always treated like a person and not a number. I was never bunched in a room with 100s of other people. It always felt calm and relaxing. I do not feel that they have any weaknesses. They have an amazing staff and a great facility.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
The cost was equal to the cost at the first clinic we went to in Nashville. We paid around $2500 for our IUI with injections and ultrasounds. The estimate for IVF is around $20,000.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

6
Age
41
Treated
2018
Success with this Doc
No
Treatment
4 IUI, Donor Sperm
Diagnosis
6
I feel as if she [Dr. Cook] hasn't taken individual circumstances into consideration. I feel like she's not attempting to dig deeper into why I'm not conceiving. I don't feel like she really cares if I get pregnant and maintain pregnancy. I've brought up health concerns she doesn't feel the need to address. I feel more as if I'm just a way to get more money, via IVF. She hasn't been all bad though, she is nice enough and returns calls when asked.
+ Read more
Age
41
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
6
How was your experience with Heather Cook at Coastal Fertility Specialists?
I feel as if she hasn't taken individual circumstances into consideration. I feel like she's not attempting to dig deeper into why I'm not conceiving. I don't feel like she really cares if I get pregnant and maintain pregnancy. I've brought up health concerns she doesn't feel the need to address. I feel more as if I'm just a way to get more money, via IVF. She hasn't been all bad though, she is nice enough and returns calls when asked. But I just don't feel as if she is "in my corner" on my conceiving and maintaining a pregnancy to a live birth.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Give her a try but if you're not 100% comfortable then find someone who will be a good fit for you
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
I feel she has not individualized my care. I feel she has not tried to be very aggressive with getting me pregnant. As if she feels I'm hopeless due to my age and weight and has not dug deeper into why it might not be working.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Letrozole cycle and a gonal-f cycle to encourage follicle growth. Trigger shot (Ovidrel) to induce ovulation prior to IUI. Both were unsuccessful.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch)
My primary nurse was not always good about returning emails or phone calls. She started out great but soon after I constantly had to call again or email again to get answers. She was always nice when I did talk to her, though. Nurses and ultrasound tech at the monitoring office I went to (Columbia office) were excellent. Also, when I had to speak to another nurse when my primary nurse was away, they were always great as well.
Describe your experience with Coastal Fertility Specialists.
The clinic itself is clean, efficiently ran from what I can tell, and has good success rates. I've had good experiences overall. The only weaknesses I've experienced are the ones already described. Communication with patient concerns could use improvement. The billing needs to be linked between the different offices better. Had a small issue with billing, but did get it resolved with a phone call. However, I caution new patients to pay attention to your bill, and make sure you aren't getting charged for tests or procedures you didn't actually have.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
It's expensive, but probably only slightly more than average. IUI itself was $650, but that doesn't include meds, ultrasounds, labs, or donor sperm. It was slightly less expensive at another clinic.
6
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Other
10
She [Dr. Cook] is the most patient, empathetic doctor I’ve been to. Makes all the difference when you’re going through something as difficult as infertility/recurrent pregnancy loss.... She’s empathetic, extremely intelligent, confident, and gentle. I couldn’t ask for a better RE. I have experienced 6 losses, have had 4 surgeries and 3 D&C’s, and have gone through infertility for 3 years.... Blood work to rule out other causes of miscarriage. Saline infusion sonogram and HSG- was diagnosed with one blocked tube. Hysteroscopy- diagnosed with Asherman’s syndrome post-uterine septum removal. IUI- failed.
+ Read more
Age
30 - 31
Treated
2017 - 2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Tubal Blockage, Other
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
She’s empathetic, extremely intelligent, confident, and gentle. I couldn’t ask for a better RE. I have experienced 6 losses, have had 4 surgeries and 3 D&C’s, and have gone through infertility for 3 years. My previous RE was less than ideal. I have no doubt in my mind that she will give us our baby. Zero.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Ask as many questions as you want to. She will listen and answer for as long as it takes for you to leave feeling knowledgeable and comfortable.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
She is the most patient, empathetic doctor I’ve been to. Makes all the difference when you’re going through something as difficult as infertility/recurrent pregnancy loss. Her confidence gives ME confidence that it will happen for us.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Blood work to rule out other causes of miscarriage. Saline infusion sonogram and HSG- was diagnosed with one blocked tube. Hysteroscopy- diagnosed with Asherman’s syndrome post-uterine septum removal. IUI- failed. Another hysteroscopy to check for scarring- no scarring but she removed a little more septum. Am currently in the process of taking stim meds for IVF.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Cherub Hutto)
Cherub Hutto is very knowledgeable and helpful. Easily reachable. She can be a little dry at times.
Describe your experience with Coastal Fertility Specialists.
The clinic itself is set up like a day spa. The staff is extremely nice and accommodating. The whole experience is wonderful. The Charleston office is bigger than the Lexington office. I prefer the Lexington office.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
It’s a little pricey. For our one FET cycle, it’s almost 15 thousand dollars. This does not include medications, ERA biopsy, or PGS testing.
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr Cook strongly believes in only transferring one embryo unless she and medical history dictate it to be completely necessary to transfer two.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
31
Treated
2018
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
She [Dr. Heather Cook] took time to talk to me, got me the tests I needed quickly, and called me herself when we got a positive pregnancy test with a high HCG...She told me the tests they do for RPL, we did those as quick as we could, and got the results back with really no explanation as to why I had the two miscarriages. I had read about low progesterone could cause it which was something we weren't really able to test, and asked it I could take that while trying. She allowed me to, and wanted me to start at ovulation. I did this and was pregnant the second month with the baby I'm carrying now. We are halfway through! I would say her just ruling out what could be wrong was great for my confidence. She was very knowledgeable.
+ Read more
Age
31
Treated
2018
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
I thought she was very competent and compassionate. She told me the tests they do for RPL, we did those as quick as we could, and got the results back with really no explanation as to why I had the two miscarriages. I had read about low progesterone could cause it which was something we weren't really able to test, and asked it I could take that while trying. She allowed me to, and wanted me to start at ovulation. I did this and was pregnant the second month with the baby I'm carrying now. We are halfway through! I would say her just ruling out what could be wrong was great for my confidence. She was very knowledgeable.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Continue to be your own advocate and read, ask questions, but know she is on your side!
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
She took time to talk to me, got me the tests I needed quickly, and called me herself when we got a positive pregnancy test with a high HCG. I felt like they really wanted me to succeed and knew how much it meant to me/my husband.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
All I ended up being on was progesterone suppositories at ovulation through the first trimester. I was discharged after my baby was 8 weeks. She ran the whole RPL panel on me, and nothing came out that would be causing my RPL. That is why I asked to use progesterone. I also was told I could take a daily baby aspirin. I was lucky enough not to have to do any further in depth treatments.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch )
She was great, answered my questions, and didn't make me feel crazy for asking a lot of questions.
Describe your experience with Coastal Fertility Specialists.
Just like with any doctor/physician be your own advocate still - but they were knowledgeable, compassionate, and I felt that they really wanted to see us succeed. We didn't have any reasons for our losses, and progesterone suppositories seemed to do the trick for us, so we didn't have to undergo extensive treatments here. But we were happy with our experience.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
My insurance covered a good bit of the tests we had run, so we just had to pay my co-pays, and then % after that until we reached deductible. I didn't think the costs were astronomical.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Anovulation, Unexplained
7
Dr. Cook explained each procedure in detail, gave handouts, and even drew the process when the explanation became overwhelming. She always allowed plenty of time for to discuss any concerns and she encouraged questions. Sometimes when meeting her, the session could feel rushed. Patients can combat that by being as prepared as possible. I wish I had the opportunity to see her face-to-face more often, I am a patient at one of their satellite offices.
+ Read more
Age
33 - 34
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
Anovulation, Unexplained
7
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook explained each procedure in detail, gave handouts, and even drew the process when the explanation became overwhelming. She always allowed plenty of time for to discuss any concerns and she encouraged questions. Sometimes when meeting her, the session could feel rushed. Patients can combat that by being as prepared as possible. I wish I had the opportunity to see her face-to-face more often, I am a patient at one of their satellite offices.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
She is very kind and warm. Don't be afraid to ask questions, she encourages them and is very detailed in her responses.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr. Cook and her staff were attentive and walked us through the process throughly. Infertility is such an emotional process, there were some times I felt like a number instead of a human. That could have been due to all of the hormones, lack of patience, or the unknown. The wait times were often aggravating--that's when it felt like you were a number and not a human.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Three IUI attempts with varying medication protocols before moving to IVF. First IUI was just oral medication, with the second and third IUI requiring oral and injectable medications.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Heather)
I dealt with the nursing staff the most. Some days they were really busy and rushed, other days they were attentive with sometime showing favorites with patients. Heather was very knowledgeable but at times was very flat in her compassion. Emotions run high through this process so it's important to have self-awareness.
Describe your experience with Coastal Fertility Specialists.
If there is one thing I could change about Coast Fertility, the billing department would it. Honestly, it's awful--in all of their offices. The Charleston office told me I had a $600 credit then sent me a bill for $800. The Columbia office billing specialist was just charging me random amounts, when confronted she said she didn't know how much to charge me. Bills would come often with varying costs. I always paid same day of service so I'm not sure why the charges were so different/high. They always had excuses on why billing was never accurate. Was also told that they wouldn't discuss a loan option with me since insurance paid for some parts of treatment which is an unfair decision since they didn't know what insurance would pay and my financial situation. Honestly, the billing department would be the main reason I would not go to Coastal. It's too stressful in an already stressful enough situation.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
Billing was never accurate or straightforward. I would say IUI without medication was around $1700.
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr. Cooks approach is multiple embryo transfer (FET)
7
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Coastal Fertility Specialists
Myrtle Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

10
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Dr. Cook was excellent at explaining what we should expect throughout the process. She told us her opinion, but allowed us to make the final decisions. ... My husband had low morphology and motility so Dr. Cook recommended ICSI over traditional IVF and IUI because it would take the male infertility issue out of the equation.... She was respectful and encouraging.
+ Read more
Age
33 - 34
Treated
2016 - 2017
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook was excellent at explaining what we should expect throughout the process. She told us her opinion, but allowed us to make the final decisions. She was kind and hopeful. She made us feel comfortable like we were talking to a friend. She was respectful and encouraging.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
You’re in good hands!
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
She was kind and sympathetic to our situation. She told us the potential risks, but also kept us positive that she thought this course of treatment would end with us having a baby. She showed genuine care and concern for us and our baby.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
My husband had low morphology and motility so Dr. Cook recommended ICSI over traditional IVF and IUI because it would take the male infertility issue out of the equation. The result was 11 out of 13 eggs made it to day 5 embryos. Those embryos were frozen to allow my body to shed the lining of my uterus before implantation. This was decided because research shows the hormones I took to increase egg production can make a woman’s uterus less welcoming for pregnancy. The result was a beautiful baby boy born 9 months later.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jan)
Jan was helpful and sweet. However, at times it was difficult to reach her when I had questions or concerns.
Describe your experience with Coastal Fertility Specialists.
Coastal Fertility is an excellent facility. The staff is caring and eager to help you achieve your dream of becoming a parent. They took the time to get to know me on a personal level so I would feel comfortable despite the invasive and painful procedures for which I was there. One weakness is their lack of returning phone calls. On several occasions, I left messages and was never called back. I had to keep calling to get my questions answered.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
I made sure I was there at 7am when the clinic opened so I could be the first patient of the day. I would usually be in and out in 30-40 minutes which then still allowed me to get to work on time.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
I believe the ICSI process, including monitoring, egg retrieval, and embryo transfer was about $6,000. We also paid another $2,000 for medication. In addition, it cost another $1,000 for preliminary testing before we settled on ICSI.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Verified

This patient has provided documentation of treatment at this clinic.

4
Age
38
Treated
2017
Success with this Doc
No
Treatment
3 IUI
Diagnosis
4
She [Dr. Cook] was a little overly direct and came across as negative and uncaring to my husband and I. I appreciated her straightforward approach, but given the emotion involved...felt she could show a little better bed side manner especially during the consult. My later interactions with her ( though few), did get better, but her protocol for each treatment was never explained to me...they just upped my dose.
+ Read more
Age
38
Treated
2017
Success with this Doc
No
Race
European, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
4
How was your experience with Heather Cook at Coastal Fertility Specialists?
She was a little overly direct and came across as negative and uncaring to my husband and I. I appreciated her straightforward approach, but given the emotion involved...felt she could show a little better bed side manner especially during the consult. My later interactions with her ( though few), did get better, but her protocol for each treatment was never explained to me...they just upped my dose.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Show more warmth during the consult. Be straightforward but give hope and offer options, even if you don't think it'll work. Explain each protocol for each treatment personally to give the opportunity for the client to ask questions.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Felt everything was black and white...very routine in the approach each time I went in....a few times caught mistakes made by staff...never given an apology nor did they try to comfort us, make up for it, make it right, etc. it was an approach of ..." that's just how it is". Financial consultant was not very warm and was very negative...wasn't given many options over all....felt we needed to stay with the protocol they use for every patient...never seemed personlized to my condition or past cycles or issues...
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Basically gonal f injections for each IUI procedure. Upped dose each time...my eggs ended up developing to quick...I always seemed to over respond ( maybe due to DOR) and once ovulated too early and missed that one...was very frustrating. Also had a saline sonogram by another dr. who said I was clear and and went ahead with first IUI only to find out I wasn't ( had polyps), so we just waisted a lot of money on treatments and protocols that were unclear and not explained...
Describe your experience with your nurse at Coastal Fertility Specialists.
Mary I think? Don't think she's there anymore? She made a few mistakes and wasn't very energetic towards making me feel confident, motivated, excited, etc....very lackluster and she didn't seem to enjoy what she did.
Describe your experience with Coastal Fertility Specialists.
Strengths are communication and speedy appointments...always in and out. Some people I interacted with where extremely helpful...energetic and nice...weaknesses...not many financial options for uninsured... some interactions over all would be cold ( interactions inconsistent) and an overall feeling of pretentiousness with the location, decor...etc...would rather be simple down to earth to make me feel like they are not overcharging for profit but actually trying to help fulfill dreams.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
3 medicated cycles and a surgery for polyp removal equaled about 7k
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
No experience with this....couldn't afford to go on to do IVF yet
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to inform you of changes in protocol
4
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
Dr Cook was amazing. She answered all of our questions and made sure we were comfortable with treatment options and plan. She was responsive and extremely empathic towards our situation. She went through our emotions with us. ... We did a few rounds of oral meds with no progress. Then tried injections and IUI with 1 follicle growth each time. Then moved forward to ivf
+ Read more
Age
30 - 32
Treated
2017 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr Cook was amazing. She answered all of our questions and made sure we were comfortable with treatment options and plan. She was responsive and extremely empathic towards our situation. She went through our emotions with us.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Just be open to how you're feeling and ask her to clarify things if you have questions because she will take the time
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr Cook was amazing. Always took extra time to explain everything and make sure my.husband and I were comfortable. She was very approachable.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
We did a few rounds of oral meds with no progress. Then tried injections and IUI with 1 follicle growth each time. Then moved forward to ivf
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch )
Becky calmed down all of our anxieties. Anytime I was overwhelmed I waited for her call knowing she would take away fear and doubt and replace it with a plan and positivity
Describe your experience with Coastal Fertility Specialists.
They have billable charges that are not clearly discussed. Although we have insurance cover 100% we still paid thousands for their non billables. It was always a hidden fee that we would get stuck with at the end of the process and when asked about it was told to go somewhere else and see if I have success there because coastal's success rate was so high they said that they can charge this.
Describe your experience with your monitoring appointments at Coastal Fertility Specialists.
It was so easy. First come first serve and it opened at 7am so I could go before work and be in and out with ultrasound and labs in 25 minutes
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
18-20k
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
We were only allowed to transfer 1
What specific things went wrong at Coastal Fertility Specialists?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Lost or damaged samples
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
24 - 27
Treated
2015 - 2018
Success with this Doc
?
Treatment
1 IUI, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve, Unexplained
10
She made me feel important when other doctors didn’t and she went out of her way to find a plan that worksh best for me. She was very understanding when I needed emotional support. She has always been with me from the beginning...She was very down to earth and made me feel like it was important for me to be a mom ...Dr. Cook started me off with a unmedicated iui and when that didn’t worked we started on the clomid for iui
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Age
24 - 27
Treated
2015 - 2018
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, Donor Sperm
Diagnosis
Anovulation, Diminished Ovarian Reserve, Unexplained
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
She made me feel important when other doctors didn’t and she went out of her way to find a plan that worksh best for me. She was very understanding when I needed emotional support. She has always been with me from the beginning
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
That she is a very good doctor and if she needs help trying to figure out the correct plan for you to be on she will ask one of the other doctors.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
She was very down to earth and made me feel like it was important for me to be a mom and she would do everything she could to make me a mom
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
Dr. Cook started me off with a unmedicated iui and when that didn’t worked we started on the clomid for iui and once that failed we started on clomid and ovidrel. We was able to conceive our daughter through this and now for baby number two we did 6 medicated iui and they all failed now we are moving on to ivf
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Jan Missildine )
She went out of her way to answer all my questions and give me the emotional, physical support that I needed
Describe your experience with Coastal Fertility Specialists.
They are very caring and treat you with respect. When you walk into their facility it is almost like walking into a spa just very relaxing and peaceful. They also have good financial resources and will help you out in anyway to become a parent
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
Each iui was 525 not counting donor sperm or the ultrasounds and blood work needed. Ivf is 6100 up front
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
N/a
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
10
Dr Cook was a very good communicator She explained all risks associated with every step of the process. She explained what the numbers meant and what we were shooting for. She remained very positive through the process even when I had had huge doubts. She personally called me several time throughout the process to see how I was doing...Ask all of the questions you can possibly think of, she takes her time answering each one.
+ Read more
Age
34
Treated
2017
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, Endometriosis, Tubal Blockage, Uterine Fibroids
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr Cook was a very good communicator She explained all risks associated with every step of the process. She explained what the numbers meant and what we were shooting for. She remained very positive through the process even when I had had huge doubts. She personally called me several time throughout the process to see how I was doing.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Ask all of the questions you can possibly think of, she takes her time answering each one.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
The office staff and Dr Cook were very compassionate and caring at every visit. They knew mine and my husbands names every time we went. They asked about our lives outside for feritlity and remembered everything we said.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
We used gonal -f, ganarelix, human growth hormone, HCG. We ended up with 14 eggs retrieved 7 of which made it to day 5.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Heather Clayton)
Heather is one of the most compassionate people I have ever had the pleasure of meeting. She constantly checked up on me, didn't get annoyed at my 500 emails daily and my constant phone calls.
Describe your experience with Coastal Fertility Specialists.
Everything runs like a well oiled machine. I cannot speak highly enough of Dawn Sadorf the financial coordinator. We were never hit with unexpected costs that she had not discussed with us. They were very upfront about the financial aspect as well as the emotional toll that this would take.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
total cost for our two cycles was around $14,000
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Our Dr only does one embryo on the first transfer due to the risk of a multiples pregnancy. Our first transfer ended in miscarriage so we were given the opportunity to transfer two embryos the second time so we did.
10
Doctor
Heather Cook
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
Age
22 - 25
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
Dr cook is so sweet and caring. We fully trust her and know that she is doing what’s best for us. We live in a different state now but we still come back to her for all of our fertility needs. She is easy to talk to and great at explaining everything. ... Dr cook was only okay with us transfering one embryo, I’m very young and our fertility issue was male factor. So transfering multiple embryos heightened my chances of having multiples, and our goal is to have one healthy baby.
+ Read more
Age
22 - 25
Treated
2016 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr cook is so sweet and caring. We fully trust her and know that she is doing what’s best for us. We live in a different state now but we still come back to her for all of our fertility needs. She is easy to talk to and great at explaining everything.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Honestly Dr cook is great and we trust her, I’d say just got with what she is recommending.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr cook is so caring and so friendly. She really cares about her patients
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Allison Ribero )
The nursing staff at coastal is amazing, we’ve been to other fertility clinics and have never been treated so well! Nurse Allison has always taken care of us and answered our questions. No matter how many times we forgot or had to ask she was always so sweet and happy to help.
Describe your experience with Coastal Fertility Specialists.
Honestly we love our clinic, we refuse to transfer even though we’ve moved out of state. They’re very professional and caring. They’re great and answering questions. I really can’t cone up with anything I’d want to change. They’re truly the best fertility center.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
If I remember correctly our IVF was around $23,000 and embryo transfers have been $2,400-$2,700
Describe Heather Cook's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Coastal Fertility Specialists.
Dr cook was only okay with us transfering one embryo, I’m very young and our fertility issue was male factor. So transfering multiple embryos heightened my chances of having multiples, and our goal is to have one healthy baby.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2019
Success with this Doc
?
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
We have gone through one egg retrieval and are about to start our second one [with Dr. Heather Cook]. She switched the medicine I am using for round two due to my low estrogen levels... been very helpful, compassionate, and informative. After going through our first egg retrieval and chromosomal testing we learned none of our embryos were viable. It was heartbreaking, but Dr. Cook was very encouraging and already came up with a new plan for us. We are very optimistic.
+ Read more
Age
35
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook had been very helpful, compassionate, and informative. After going through our first egg retrieval and chromosomal testing we learned none of our embryos were viable. It was heartbreaking, but Dr. Cook was very encouraging and already came up with a new plan for us. We are very optimistic.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
She is up front and honest about what to expect.
Describe the protocols Heather Cook used in your cycles at Coastal Fertility Specialists and their degree of success.
We have gone through one egg retrieval and are about to start our second one. She switched the medicine I am using for round two due to my low estrogen levels.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Whitney Gary)
She is always available to answer questions (and I had a lot!) She is a quick responder to emails or phone calls.
Describe your experience with Coastal Fertility Specialists.
Clean, comfortable, highly organized. The clinic is decorated nicely and everyone is incredibly friendly and welcoming. They don’t waste your time, and operate like clock work. They are very helpful with financial programs, and have even given me extra medicine when mine didn’t arrive on time.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
We signed up for the attain program which cost us about 24,000. This program covers multiple IVF cycles and even allows for a refund in some cases if you don’t “ bring a baby home”
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Tubal Blockage
10
Dr. Cook was the first fertility specialist I saw. She explained everything and was very eager to help us. We left her and went to another doctor for a second opinion. A year later I went back to Dr. Cook because I wanted to try IUI. She explained to me why IUI would not be a good option for me. She explained IVF in a very great detail. We are saving our money now for IVF and I plan to go back to Dr. Cook when I'm ready.
+ Read more
Age
29 - 31
Treated
2016 - 2018
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 Fertility Medications
Diagnosis
Tubal Blockage
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook was the first fertility specialist I saw. She explained everything and was very eager to help us. We left her and went to another doctor for a second opinion. A year later I went back to Dr. Cook because I wanted to try IUI. She explained to me why IUI would not be a good option for me. She explained IVF in a very great detail. We are saving our money now for IVF and I plan to go back to Dr. Cook when I'm ready.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
She's very nice. She will not make you feel like your stupid.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr Cook is wonderful! She is fun and very nice. She treated me like a person. She answered my questions. She explained my treatment very well.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Nurse Becky)
Nurse Becky is amazing!!! Very caring. She shows compassion. I remember during my first appointment I was so sad and couldn't stop crying. She gave me a hug and said everything is going to be ok. She always return my call the same day or next day.
Describe your experience with Coastal Fertility Specialists.
This clinic is great! The front desk staff are friendly. All the nurses were nice. My nurse Becky is the absolute best. The only thing I hated was some time there was a wait. Dr. Cook is super nice and explains everything.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

10
Age
35
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Dr. Cook was extremely helpful in explaining the IUI procedure and why she thought that was the best route to go. She had a very positive attitude and made us feel like she really cared. I would recommend her to friends. Coastal is a very busy clinic, because they are so successful.... Coastal is a very busy clinic, just felt I got lost in the shuffle.... Coastal was very upfront and informative about the cost of everything. They make it very easy to understand.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook was extremely helpful in explaining the IUI procedure and why she thought that was the best route to go. She had a very positive attitude and made us feel like she really cared. I would recommend her to friends. Coastal is a very busy clinic, because they are so successful.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Be patient
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Coastal is a very busy clinic, just felt I got lost in the shuffle.
Describe the costs associated with your care under Heather Cook at Coastal Fertility Specialists.
Coastal was very upfront and informative about the cost of everything. They make it very easy to understand.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
Age
34
Treated
2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
Dr. Cook has the best bedside manner of any physician I have ever been treated under. She clearly explains everything and ensures you understand, while building a great rapport. ... Dr. Cook is a compassionate physician who clearly loves what she does and is very knowledgeable. She makes you feel comfortable and ensures you understand all aspects of treatment with a clear understanding of your goals and realistic expectations.
+ Read more
Age
34
Treated
2017
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
10
How was your experience with Heather Cook at Coastal Fertility Specialists?
Dr. Cook is a compassionate physician who clearly loves what she does and is very knowledgeable. She makes you feel comfortable and ensures you understand all aspects of treatment with a clear understanding of your goals and realistic expectations.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Definitely choose Dr. Cook for your future fertility treatment.
During treatment, were you treated like a number or a human with Heather Cook at Coastal Fertility Specialists?
Dr. Cook has the best bedside manner of any physician I have ever been treated under. She clearly explains everything and ensures you understand, while building a great rapport.
Describe your experience with your nurse at Coastal Fertility Specialists. (Assigned nurse: Becky Welch)
Compassionate and showed that she really cared and worked toward the goals and outcomes you wanted to reach.
Describe your experience with Coastal Fertility Specialists.
The Coastal Fertility clinic in Mt. Pleasant is very organized clinic, has short wait times for visits, is easy to access, and is overall a comfortable environment. All the staff you come in contact with are welcoming and make you feel comfortable with what procedures you are having that day while explaining everything.
10
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Coastal Fertility Specialists
Mount Pleasant
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.

Verified

This patient has provided documentation of treatment at this clinic.

8
Age
29
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
8
I really liked Dr. Cook. She was caring and compassionate, and patient when answering my many questions. I did not have any successful cycles, but I don't think that had anything to do with her. I will probably go back to her once my finances bounce back a little bit.... Coastal fertility clinic has a very organized, professional, and compassionate team, from doctors and nurses to the administration staff. They remembered our names and treated us like old friends every time we came in.
+ Read more
Age
29
Treated
2018
Success with this Doc
No
Race
European, Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
8
How was your experience with Heather Cook at Coastal Fertility Specialists?
I really liked Dr. Cook. She was caring and compassionate, and patient when answering my many questions. I did not have any successful cycles, but I don't think that had anything to do with her. I will probably go back to her once my finances bounce back a little bit.
What's one piece of advice would you give a prospective patient of Heather Cook at Coastal Fertility Specialists?
Know what you want going in.
Describe your experience with Coastal Fertility Specialists.
Coastal fertility clinic has a very organized, professional, and compassionate team, from doctors and nurses to the administration staff. They remembered our names and treated us like old friends every time we came in. It helped to make the disappointment in needing to be there a more comfortable experience.
8
Doctor
Heather Cook
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Coastal Fertility Specialists
Lexington
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Heather Cook at Coastal Fertility Specialists.