Rated 9.4
Strongly recommend: 87%Don't recommend: 13%9.4
87% strongly recommend
10 reviews
Humanity
9.7
9.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Iowa
Residency
Mayo Clinic Rochester
Fellowship
U. of NC -Chapel Hill

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Heather Hoff works at

Aspire Houston Fertility Institute
Rated 8.7
Strongly recommend: 72%Neutral: 17%Don't recommend: 11%8.7

At 3 offices

Medical Center - Memorial Hermann
6400 Fannin
Houston, TX 77030
713-796-1434
Willowbrook
18220 State Highway 249
Houston, TX 77070
713.730.2229
Pearland
10907 Memorial Hermann Dr
Pearland, TX 77584
713.730.2229
Show 1 more
Explore Clinic

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
6
9
Age 29 - 31
6 IUI
IVF
Male Factor
Unexplained
European
Income $50K - $99K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
I felt like Dr. Hoff listened to what I had to say and what I wanted out of treatment, but she also wouldn't give us much direction on treatment. A few times we had to bring ideas to her about treatment options instead of her presenting them to us. ... After each loss she called me personally and seemed to commiserate with me and really feel my pain. ... Only after doing my own research with my own labs did I discover that I likely have PCOS but this was never diagnosed by Dr. Hoff, nor was it ever brought up in any conversation I ever had with her.
The financial team is the most frustrating part of HFI. They mean well but come off as unhelpful and judgemental if you can't afford to pay outright for IVF or even afford a payment plan through one of their third party providers. It's extremely disheartening to deal with them ... Betas and other news are communicated in a very timely manner and you can trust them to get things done on time.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff is a sweet person and extremely compassionate. After each loss she called me personally and seemed to commiserate with me and really feel my pain. During my "wins" (one chemical and one miscarriage) we celebrated together my positive betas and was always willing to talk to us if we didn't have positive betas. I felt that she was really on my team when it came to my results. As far as the not-so-good, she was not very proactive regarding our treatment. We had to bring a treatment option to her that was not offered to us and was extremely simple (freezing sperm to mix with a fresh sample for an IUI). Only after doing my own research with my own labs did I discover that I likely have PCOS but this was never diagnosed by Dr. Hoff, nor was it ever brought up in any conversation I ever had with her. Dr. Hoff is an extremely positive person so all of our conversations centered around what could go right in the future, and not what was going wrong right now. It was comforting to have her reassurance but I think I really could have used more professional guidance on the actual problems we were having.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Be your own advocate and research your own treatment options. Ask "why" ALWAYS because she won't tell you or give you a vague answer. A lot of times the answer really is vague, but sometimes it's not....but you aren't given any details.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
I felt like Dr. Hoff listened to what I had to say and what I wanted out of treatment, but she also wouldn't give us much direction on treatment. A few times we had to bring ideas to her about treatment options instead of her presenting them to us. It was a little frustrating because we didn't go to medical school for this.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
Before cycling I had a hysteroscopy and my husband had a SA to determine where we were. Hoff said my hysteroscopy results came back perfect, but when I looked in my surgery report it said that the biopsy result they took was not positive for inflammation, but contained "pre-inflammation" or something. I was never told this by Hoff as she said everything looked good so I believed her. My husband's SA came back a little less than perfect but she said it was adequate for an IUI even though it had less than 1% morphology. IUI #1-- I used Clomid and regular monitoring. The last monitoring appointment I went to they said I had already ovulated and instructed me NOT to use my Ovidrel trigger but to have sex that evening and then come in for an IUI next day. I did so and during my TWW I used Endometrin vaginally 1x a day. after my TWW I had a positive beta of 16. The next beta it fell to 5, resulting in a chemical pregnancy. IUI #2- Same exact protocol as IUI #1 except I did use my Ovidrel trigger this time. Husband's sample day of IUI was extremely poor. We asked Hoff about this and she said he may have had an infection three months prior. Results were a negative beta. IUI #3- Changed protocols by switching to Letrozole with another Ovidrel trigger. I responded well to the Letrozole. This cycle we brought up the option of freezing samples beforehand and mixing them with fresh samples to get better counts. This resulted in better counts but ended in another negative beta. IUI #4- Protocol was not changed at all and ended in a missed chemical pregnancy (positive HPT but negative beta.) IUI #5- Same as previous protocol. In November of 2018 I became pregnant naturally. I went to see Hoff for my betas and eventual scans. My progesterone was not at the level they wanted so they kept increasing it. Eventually I was on Endometrin 3x daily and oral progesterone 3x daily. No heartbeat ever developed and I had a miscarriage.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
I loved the nurses at my branch of HFI (Katy.) They were communicative and really compassionate. I have trouble with vaginal ultrasounds and Vanessa was extremely respectful of this. I felt really comfortable with her doing my scans. The nurses calmed me down a lot when I had problems and were often a better source of quick information than the Internet!
Describe your experience with Aspire Houston Fertility Institute.
HFI has lots of locations and there was one ten minutes from my house on the way to my office. The offices are nice, new and comfortable. The staff is nice at certain locations. Betas and other news are communicated in a very timely manner and you can trust them to get things done on time. All procedures are performed at the Piney Point location ONLY, so I had to travel into Houston directly every time I had an IUI. That is pretty annoying. They are one of the more expensive clinics in Houston. A single cycle with meds and PGS will run you about $20,000 - $30,000. The payment options are meager at best. The financial team is the most frustrating part of HFI. They mean well but come off as unhelpful and judgemental if you can't afford to pay outright for IVF or even afford a payment plan through one of their third party providers. It's extremely disheartening to deal with them.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
IUIs were about $1,500 each and meds were another $300-400.
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
No embryo experience with Hoff.
What specific things went wrong at Aspire Houston Fertility Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aspire Houston Fertility Institute.
Had a bit of trouble getting the clinic to send oral prescriptions to my local pharmacy instead of the mail-order one they use for IVF meds.
6
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Houston Fertility Institute
Katy
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
2021 - 2022, Successful
10
10
Age 27 - 28
2 IUI
1 IVF
Donor Sperm
PCOS
European
Income $50K - $99K
Entrepreneur
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Before choosing our doctor we knew we needed someone who was accepting and understanding of the lgbtq+ community. Dr. Hoff went above and beyond for my partner and I in this aspect. She was always respectable of pronouns. When needing to choose a donor her recommendations for clinics were ready to go...if you’re wanting to see her often make sure you go to a clinic she is primarily at or schedule your appointments on days she will be at your clinic. I did not know when I scheduled with my clinic she was only there one day a week. However, that didn’t phase me much because I adored my nurses and the staff as well....[she] was always there to comfort me through the lows; the failed IUIs, the failed cycles, the endless injections. She was also there to celebrate our successes; like every single embryo, every good lining check, and of course a successful transfer...
This entire staff [at Aspire Houston Fertility Institute], from the doctor, to the nurses, down to the receptionist CARE ABOUT YOU...Before choosing our doctor we knew we needed someone who was accepting and understanding of the lgbtq+ community. Dr. Hoff went above and beyond for my partner and I in this aspect...Judy was like our doctor without having our doctor. When doctor Hoff was out Judy was usually our go to for scans. She is extremely knowledgeable and will walk you through every single thing
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
As a patient of Dr. Hoff’s, I always felt heard, I always felt like a patient and not a number. IVF is tough, both mentally and physically. Having a doctor who understands this means so much more than you’d expect. Dr. Hoff was always there to comfort me through the lows; the failed IUIs, the failed cycles, the endless injections. She was also there to celebrate our successes; like every single embryo, every good lining check, and of course a successful transfer. Dr. Hoff is a ray of light at the end of a very dark tunnel. Her smile is infectious and her voice will calm any nerves you may have. She’s kinda like your personal little cheerleader. I don’t think she could ever have a bad day and if she does she will never let her patients see. Her passion and adoration for this doesn’t go unnoticed. Her personality is something you have to experience for yourself.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
If you’re wanting to see her often make sure you go to a clinic she is primarily at or schedule your appointments on days she will be at your clinic. I did not know when I scheduled with my clinic she was only there one day a week. However, that didn’t phase me much because I adored my nurses and the staff as well.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff, was more than a doctor. She was a listening hear, a helping hand, a shoulder to cry on. She celebrated every milestone and she felt every low with you. She made sure to stay focus on the end goal and made sure we stayed aware of that as well. She didn’t greet us as patients but as friends. We knew if we had questions or needed assurance she was always there with open arms.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
Starting out we agreed that IUI was our best option. We did two IUI cycles with letrozole and trigger. After our second IUI we decided to move to IVF as the IUI procedure was hard on my body and I didn’t react very well. We moved on to IVF immediately after our second failed IUI. I think we had a great protocol for IVF. Our stim cycle consisted of: menopur, cetrotide, and gonal-F. Our follicle count at retrieval was initially 26 eggs however they could over retrieve one ovary resulting in 13 eggs that led to our 3 embryos and our very successful transfer.
How competent was Heather Hoff at LGBTQ care?
Before choosing our doctor we knew we needed someone who was accepting and understanding of the lgbtq+ community. Dr. Hoff went above and beyond for my partner and I in this aspect. She was always respectable of pronouns. When needing to choose a donor her recommendations for clinics were ready to go. If you are seeking treatment as someone in the lgbtq community look no further because she is the person you and your partner need.
Describe your experience with your nurse at Aspire Houston Fertility Institute. (Assigned nurse: Judy Campos and Elizabeth Cortez )
Judy was like our doctor without having our doctor. When doctor Hoff was out Judy was usually our go to for scans. She is extremely knowledgeable and will walk you through every single thing. Her uplifting spirit can brighten anyones day. She always made sure we knew what was happening and when it was happening. Elizabeth, so vibrant and so cheerful. I always looked forward to my calls with results because she was always so sweet. She never made me feel like I was burdening her (I called a lot). She always assured me that my questions were valid and they were always there no matter what.
Describe your experience with Aspire Houston Fertility Institute.
I personally have not experienced any weaknesses as a patient. However, if there were any there strengths would outweigh them. This entire staff, from the doctor, to the nurses, down to the receptionist CARE ABOUT YOU. They want to see you pregnant just as much as you want to be pregnant. They are not in this field because it’s just another job. They do it because they love it, because they are passionate about their patients and helping create families.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
10
10
Age 32 - 34
2 IUI
1 IVF
Diminished Ovarian Reserve
Black or African-American
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hoff was patient and kind, especially when I was at my worst (and crying in her office!). She did not hesitate to lend an ear or give a hug. I felt like she was just as invested in my IVF success as I was...Be prepared to see other providers, the doctors rotate to multiple clinic sites...I did 2 IUIs, 1 with Clomid and 1 with Femara, in conjunction with an Ovidrel trigger shot. My IVF cycle consisted of priming with estrogen and testosterone gel, followed by a microdose lupron protocol.
Be prepared to see other providers, the doctors rotate to multiple clinic sites [at Houston Fertility Center]...Rarely their verbal instructions did not match the instructions in my portal; however I was happy with their communication overall...A few times I had to remind them to call in prescriptions to my local pharmacy or to a specialty pharmacy for medication delivery...timed intercourse cycle with Clomid: $800. Approximately $25K for IVF cycle, egg retrieval, and fresh embryo transfer.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff was patient and kind, especially when I was at my worst (and crying in her office!). She did not hesitate to lend an ear or give a hug. I felt like she was just as invested in my IVF success as I was.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Be prepared to see other providers, the doctors rotate to multiple clinic sites.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff personally responded to questions and called to notify me of my negative pregnancy test following IVF and embryo transfer.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
I did 2 IUIs, 1 with Clomid and 1 with Femara, in conjunction with an Ovidrel trigger shot. My IVF cycle consisted of priming with estrogen and testosterone gel, followed by a microdose lupron protocol.
Describe your experience with your nurse at Aspire Houston Fertility Institute. (Assigned nurse: Judy, Ronica)
Rarely their verbal instructions did not match the instructions in my portal; however I was happy with their communication overall
Describe your experience with Aspire Houston Fertility Institute.
The clinic staff, from the front desk to the phlebotomist, were all friendly and helpful. It was easy to make an appointment to fit my work schedule and they were able to fit me in at the last minute when needed. I preferred to have follicle scans performed by doctors (as opposed to medical assistants) but that was not always possible.
Describe your experience with your monitoring appointments at Aspire Houston Fertility Institute.
Monitoring appointments were quick and efficient with results/instructions uploaded to my patient portal by the same afternoon.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
Timed intercourse cycle with Clomid: $800. Approximately $25K for IVF cycle, egg retrieval, and fresh embryo transfer.
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
She was open to transferring 2 fresh embryos (they were the only embryos resulting from my IVF cycle)
What specific things went wrong at Aspire Houston Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
Describe the specific things that went wrong at Aspire Houston Fertility Institute.
A few times I had to remind them to call in prescriptions to my local pharmacy or to a specialty pharmacy for medication delivery.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
10
10
Age 42
Tubal Blockage
East Asian
Income $50K - $99K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Heather Hoff is so welcoming and accommodating to me and my husband. She listened to my frustrations in conceiving. She made me feel that she is not just our doctor but like a family member...I went to her clinic on my first day of menstrual cycle and I had vaginal ultrasound. She told me that I am ovulating and my uterus are normal. The next step were blood work ups for fertility like TSH, LS,Progesterone etc. all are normal
The [Houston Fertility Institute] nursing staff are so accommodating and very friendly. They made me feel comfortable every time I and my husband visit the clinic...[they]recommended single embryo transfer for the success rate is high compare to multiple embryo transfer specially with age...I have medical insurance my copay is 20% for my visits. Unfortunately, my insurance does not include fertility
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Heather Hoff is well educated with her medical specialty. She explained to us all the steps of ivf clearly. After consulting with her I understand my condition and that my dream of becoming a mother and having a family is possible with IVF. Before all I know is IVF is test tube baby, but now I can discuss to anybody the whole procedure because of Dr. Heather Hoff. Hence, I know I am really in good hands with her.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
All I can advice them is to trust her and follow whatever advice she will be giving them.m for she knows what she is doing.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Heather Hoff is so welcoming and accommodating to me and my husband. She listened to my frustrations in conceiving. She made me feel that she is not just our doctor but like a family member.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
I went to her clinic on my first day of menstrual cycle and I had vaginal ultrasound. She told me that I am ovulating and my uterus are normal. The next step were blood work ups for fertility like TSH, LS,Progesterone etc. all are normal. Then she instructed my husband to give her sperm specimens, the value are normal and motility is good. The last procedure I had with her was hysteroroscopy with injection of blue dye. That surgical procedure confirmed that my Fallopian tubes are blocked and IVF is the only solution for my problem.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
The nursing staff are so accommodating and very friendly. They made me feel comfortable every time I and my husband visit the clinic. They give us encouragement and support with our plan of having a baby.
Describe your experience with Aspire Houston Fertility Institute.
HFI can be rated as one of the top fertility clinic in Texas. From their clinic to the Doctors and staff, awesomeness is the word I can use to describe it. The ambiance and the attitudes of the staff is the best place to do ivf. It’s just perfect.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
I have medical insurance my copay is 20% for my visits. Unfortunately, my insurance does not include fertility. Hence, the cost of ivf which is $29,000+ is expensive for me and my husband. This is the reason why I am doing the assessment now. Ten gran will be very helpful to us.
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
She recommended single embryo transfer for the success rate is high compare to multiple embryo transfer specially with age.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
5
8
Age 33
2 IUI
Donor Sperm
European
Income $100K - $199K
Professor
2nd of 2 Docs
LGBTQ
Doesn't Recommend
Neutral
Unsuccessful
I really like how nice is Dr. Hoff. I am not sure the treatment always makes a lot of sense.. but maybe it is too early to tell. As a researcher, I tend to read many peer-review articles about fertility so sometimes I have hard time understanding some of the decision Dr. Hoff makes....Last cycle we decided to use drugs to enhance the size of the eggs... my body did totally the opposite but Dr. Hoff still went ahead with IUI (even though my follicles were really small). In this current cycle, we are not using any drugs to get a sense of what my baseline is but we are dealing with a cyst
They have a financial advisor that does not provide the correct information and it is really frustrating when I am told a procedure is 100% covered by my insurance but when I arrive to the clinic I have to pay 2000$ out of pocket... They have a lot of locations, doctors, and nurses so it is very convenient. However, that also means that you are likely not seeing your doctor often. That being said, it varies a lot from one doctor to the other. Overall, I think the institute is doing a great job even though the process is frustrating.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
I really like how nice is Dr. Hoff. I am not sure the treatment always makes a lot of sense.. but maybe it is too early to tell. As a researcher, I tend to read many peer-review articles about fertility so sometimes I have hard time understanding some of the decision Dr. Hoff makes.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Make sure to ask for all the potential negative effects of using a drug or a specific treatment.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
She is very warm but I feel like I talk more with the nurses than with my doctor which makes me feel a little bit like I am just a number.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
Last cycle we decided to use drugs to enhance the size of the eggs... my body did totally the opposite but Dr. Hoff still went ahead with IUI (even though my follicles were really small). In this current cycle, we are not using any drugs to get a sense of what my baseline is but we are dealing with a cyst likely due to the drug we used in the first cycle... so it is a little frustrating at the moment.
Describe your experience with your nurse at Aspire Houston Fertility Institute. (Assigned nurse: Judy Campos)
The nursing staff is wonderful. I really like my fertility clinic thanks to them.
Describe your experience with Aspire Houston Fertility Institute.
They have a lot of locations, doctors, and nurses so it is very convenient. However, that also means that you are likely not seeing your doctor often. That being said, it varies a lot from one doctor to the other. Overall, I think the institute is doing a great job even though the process is frustrating. I am very happy overall. The only things that bother me is that they are not always straight forward with the reasons of doing one thing or the other.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
a Natural IUI cycle is 1400$, a drug-assisted IUI cycle is 1700$. None of these prices include drugs. I also had various procedure done at the clinic (dye and so on) which costs around 2000$.
What specific things went wrong at Aspire Houston Fertility Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Aspire Houston Fertility Institute.
I have had email telling me to do things that were clearly not part of the plan (for example I am using oral progesterone 200mg and my email was asking me to take 1 100mg vaginal dosage a day). On a different topic. They have a financial advisor that does not provide the correct information and it is really frustrating when I am told a procedure is 100% covered by my insurance but when I arrive to the clinic I have to pay 2000$ out of pocket...
5
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 32
Donor Sperm
Diminished Ovarian Reserve
Uterine Fibroids
Latinx
Income $0 - $49K
1st of 3 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Hoff was really helpful in explaining my AMH levels, my thyroid function and helping me understand what was going on in my uterus with regards to fibroids that I suffer from. She was kind and explained the next steps which in my case were a hysteroscopy and myomectomy...
The [Aspire Houston Fertility] clinic is overall very efficient and everyone that works there is kind and seems like they genuinely want to help you in this process. The only weakness I've found is that they can sometimes take a few days to respond to messages but it makes sense because they do have lots of patients to help. I would say just be mindful of that and be patient.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff was really helpful in explaining my AMH levels, my thyroid function and helping me understand what was going on in my uterus with regards to fibroids that I suffer from. She was kind and explained the next steps which in my case were a hysteroscopy and myomectomy.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Bring any previous medical history information and have a list of questions ready before you get there because it can be overwhelming trying to remember everything you want to ask and discuss.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
I felt like Dr. Hoff actually cared about me and wanted to help me in this process.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
I had multiple ultrasounds to check my AMH levels and look at my fibroids to determine the size and type. I also had bloodwork taken every time I was in office and they checked my overall health based on that. They also ran genetic tests.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
The nurses were really nice to me every visit. They always took their time and never made me feel rushed or like I was just a number. Everyone is always very friendly and in a good mood too which helps ease my nerves.
Describe your experience with Aspire Houston Fertility Institute.
The clinic is overall very efficient and everyone that works there is kind and seems like they genuinely want to help you in this process. The only weakness I've found is that they can sometimes take a few days to respond to messages but it makes sense because they do have lots of patients to help. I would say just be mindful of that and be patient.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
10
8
Age 28 - 29
Fertility Medications
Male Factor
Other
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Hoff] is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs. ...She took time to call me after appointments to check in on me and make sure I didn't have any questions.
They [Houston Fertility Institute] are a very large clinic, so it is easy to feel like a number to them. ... IVF was ~$13,000 (not including medications) or ~$30,000 for a bundle for 3 cycles and unlimited FET. ~$4,000 for a FET. ... The nursing staff was average. They are very busy and have a lot of patients to take care of. ... I had difficulty getting paperwork to a specialist in a timely manner. We also had difficulty getting my husband's SA results.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
She is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Just like with any doctor, come prepared for the appointment. Have all questions ready, because she does cover a lot of information and it is easy to forget the questions you had before the appointment.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
She took time to call me after appointments to check in on me and make sure I didn't have any questions.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
The nursing staff was average. They are very busy and have a lot of patients to take care of. In the office they are very kind and attentive, but once you leave the office it sometimes is hard to get things taken care of or addressed in a timely manner.
Describe your experience with Aspire Houston Fertility Institute.
They are a very large clinic, so it is easy to feel like a number to them. The key is to get in with a doctor that you trust and feel connected to. We did transfer doctors at the beginning of treatment, and felt like our second doctor was a better fit.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
IVF was ~$13,000 (not including medications) or ~$30,000 for a bundle for 3 cycles and unlimited FET. ~$4,000 for a FET.
What specific things went wrong at Aspire Houston Fertility Institute?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Aspire Houston Fertility Institute.
I had difficulty getting paperwork to a specialist in a timely manner. We also had difficulty getting my husband's SA results.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 31
Donor Sperm
Diminished Ovarian Reserve
Uterine Fibroids
Latinx
Income $0 - $49K
1st of 3 Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Hoff was warm, welcoming and made me feel like I was in good hands. She ran a full panel on me to see how my overall health was and to check my AMH levels, thyroid and other fertility related tests. I am still in the process of TTC with my wife through reciprocal IVF but we know that with Dr. Hoff's help, we will be able to build our family soon...kind in her approach with my wife and I and she answered all questions we had. She explained the process thoroughly and let us ask any and all questions we had. We really appreciated her demeanor and bedside manner.
Dr. Hoff's nurses [at Aspire Houston Fertility Institute] are kind and pretty fast when answering questions in the patient portal. I really appreciate how communicative they are...The clinic's strengths are timeliness, friendliness, great bedside manner. I would say the weaknesses are they can be hard to reach on the phone at times. Just know that you will have to wait to speak to a front desk staff member any time you call...
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff was warm, welcoming and made me feel like I was in good hands. She ran a full panel on me to see how my overall health was and to check my AMH levels, thyroid and other fertility related tests. I am still in the process of TTC with my wife through reciprocal IVF but we know that with Dr. Hoff's help, we will be able to build our family soon!
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Make sure you bring any prior medical records with you to help expedite the processes.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff was kind in her approach with my wife and I and she answered all questions we had. She explained the process thoroughly and let us ask any and all questions we had. We really appreciated her demeanor and bedside manner.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
Dr. Hoff's nurses are kind and pretty fast when answering questions in the patient portal. I really appreciate how communicative they are.
Describe your experience with Aspire Houston Fertility Institute.
The clinic's strengths are timeliness, friendliness, great bedside manner. I would say the weaknesses are they can be hard to reach on the phone at times. Just know that you will have to wait to speak to a front desk staff member any time you call.
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
10
9
Age 26 - 27
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Teacher
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Hoff is kind and is very knowledgeable. She explains things well and answers all of our questions. She has a great bedside manner. When she performed one of my IUIs she made me feel encouraged and relaxed, unlink other doctors who make you feel like a number.... She always greets us with a smile and is very warm and inviting. Is always positive.... medicated IUI (letrozole and HSG shot) $1700 each round
[Houston Fertility Institute is] Clean, nice, pleasant, somewhat accommodating. Blood work can only be done in the morning which has been hard with my job. Office doesn't open until 8am and I begin teaching at 7:30am. Therefore I have had to take off a lot due to multiple rounds of blood work being scheduled in the morning.... Rene is friendly and very knowledgeable. If my doctor isn't available she will find the answer for me.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff is kind and is very knowledgeable. She explains things well and answers all of our questions. She has a great bedside manner. When she performed one of my IUIs she made me feel encouraged and relaxed, unlink other doctors who make you feel like a number.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Come prepared with questions!
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
She always greets us with a smile and is very warm and inviting. Is always positive.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
I don't remember
Describe your experience with your nurse at Aspire Houston Fertility Institute. (Assigned nurse: Rene Alexander)
Rene is friendly and very knowledgeable. If my doctor isn't available she will find the answer for me.
Describe your experience with Aspire Houston Fertility Institute.
Clean, nice, pleasant, somewhat accommodating. Blood work can only be done in the morning which has been hard with my job. Office doesn't open until 8am and I begin teaching at 7:30am. Therefore I have had to take off a lot due to multiple rounds of blood work being scheduled in the morning.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
medicated IUI (letrozole and HSG shot) $1700 each round
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Houston Fertility Institute.
I am not sure
10
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Aspire Houston Fertility Institute
Medical Center - Memorial Hermann
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
9
9
Age 34
4 IUI
Unexplained
Latinx
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Hoff is an amazing doctor. Since day 1 she has been upfront and helpful through all my cycles. I am glad I have Dr. Hoff on my side as she only wants to ensure I reach my end goal- which is to become a mother...First 3 cycles letrozole was used to ensure ovulation and I was monitored until the ovidrel shot was done. I had an IUI the following 2 days. Unfortunately those cycles did not work...has been patient and understanding every step of the way. I always feel as she has the best interest in my journey.
has been a pleasure working with all the nurses in Dr. Hoff’s office [Houston Fertility Institute]...If I had a question or concerned and Jocelyn was always there to assist...It’s a very relaxing office. The front personnel is very welcoming as soon as you entered. I have never had to wait a long time to be seen and once being seen all the nurses are helpful. I don’t have any weaknesses for this office...Dr. Hoff is an amazing doctor. Since day 1 she has been upfront and helpful through all my cycles. I am glad I have Dr. Hoff on my side as she only wants to ensure I reach my end goal- which is to become a mother...First 3 cycles letrozole was used to ensure ovulation and I was monitored until the ovidrel shot was done. I had an IUI the following 2 days. Unfortunately those cycles did not work...has been patient and understanding every step of the way. I always feel as she has the best interest in my journey.
How was your experience with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff is an amazing doctor. Since day 1 she has been upfront and helpful through all my cycles. I am glad I have Dr. Hoff on my side as she only wants to ensure I reach my end goal- which is to become a mother.
What's one piece of advice would you give a prospective patient of Heather Hoff at Aspire Houston Fertility Institute?
Ask questions and be open to the information you receive.
During treatment, were you treated like a number or a human with Heather Hoff at Aspire Houston Fertility Institute?
Dr. Hoff has been patient and understanding every step of the way. I always feel as she has the best interest in my journey.
Describe the protocols Heather Hoff used in your cycles at Aspire Houston Fertility Institute and their degree of success.
First 3 cycles letrozole was used to ensure ovulation and I was monitored until the ovidrel shot was done. I had an IUI the following 2 days. Unfortunately those cycles did not work.
Describe your experience with the nursing staff at Aspire Houston Fertility Institute.
I’t has been a pleasure working with all the nurses in Dr. Hoff’s office If I had a question or concerned and Jocelyn was always there to assist.
Describe your experience with Aspire Houston Fertility Institute.
It’s a very relaxing office. The front personnel is very welcoming as soon as you entered. I have never had to wait a long time to be seen and once being seen all the nurses are helpful. I don’t have any weaknesses for this office.
Describe the costs associated with your care under Heather Hoff at Aspire Houston Fertility Institute.
My insurance has paid for most of my treatment. An office visit through my insurance is $50. My IUI cost has been $300.
9
Doctor
Heather Hoff
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Adaptability
9
Clinic
Aspire Houston Fertility Institute
Katy
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources