Heather Hoff

Houston Fertility Institute

Available Lines of Communication

Not available by email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU. of Iowa
ResidencyMayo Clinic Rochester
FellowshipU. of NC -Chapel Hill
Houston - Mem Hermann
6400 Fannin
Houston, TX 77030
713-796-1434
On a scale from 0-10, how likely are you to recommend Heather Hoff to a friend?
Strongly recommend: 100%10
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Houston Fertility Institute to a friend?
Strongly recommend: 68%Neutral: 20%Don't recommend: 12%8.7
84 assessments
  • 68% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 12% Don't recommend (0-6)
1 assessment
10
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, Other
10
She [Dr. Hoff] is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs. ...She took time to call me after appointments to check in on me and make sure I didn't have any questions.
+ Read more
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, Other
10
How was your experience with Heather Hoff at Houston Fertility Institute?
She is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Just like with any doctor, come prepared for the appointment. Have all questions ready, because she does cover a lot of information and it is easy to forget the questions you had before the appointment.
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
She took time to call me after appointments to check in on me and make sure I didn't have any questions.
Describe your experience with the nursing staff.
The nursing staff was average. They are very busy and have a lot of patients to take care of. In the office they are very kind and attentive, but once you leave the office it sometimes is hard to get things taken care of or addressed in a timely manner.
Describe your experience with Houston Fertility Institute.
They are a very large clinic, so it is easy to feel like a number to them. The key is to get in with a doctor that you trust and feel connected to. We did transfer doctors at the beginning of treatment, and felt like our second doctor was a better fit.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
IVF was ~$13,000 (not including medications) or ~$30,000 for a bundle for 3 cycles and unlimited FET. ~$4,000 for a FET.
What specific things went wrong at Houston Fertility Institute?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
10
Doctor
Heather Hoff
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Houston Fertility Institute
Houston - Mem Hermann
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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This patient has provided documentation of treatment at this clinic.