How was your experience with Heather Hoff at Houston Fertility Institute?
Dr. Hoff is very personable. She took the time to explain all information and answer all questions. She really made you feel like you were her primary priority and didn't rush you. She also was good at explaining the science behind her answers instead of just giving you the answer.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Make sure to come with your list of questions prior to the appointment.
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
Dr. Hoff took the time to explain all information to us. The biggest benefit was that she called me personally (not her nurse) to go over lab results as well as check on me after surgery. Many doctors do not take the time to do that.
Describe the protocols Heather Hoff used in your cycles at Houston Fertility Institute and their degree of success.
I am currently in the process of treatments. We did a cystectomy and further testing recommended IVF as our course of action. Currently in the planning stages for IVF.
Describe your experience with the nursing staff.
We have had very little interaction with nursing staff. However, the interactions we did have were average. The nurse who called initially about my husband's SA was very rushed and had little time to explain the results to us. We had to do most of the research on our own.
Describe your experience with Houston Fertility Institute.
Initially we saw another doctor in the clinic. We felt like they did not give us the individualized attention that Dr. Hoff did. We never saw that doctor again, even though we saw several doctors before transferring our care to Dr. Hoff. If the other doctor was our impression, we would have been very disappointing in the clinic, but Dr. Hoff was redeeming. It also takes a while to get records to other providers.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
We pay a copay for standard visits (including labs). I had a surgery with Dr. Hoff (cystectomy and tubal analysis) that cost $40K (total cost not including insurance). This was more expensive due to extensive pathology. IVF is projected to cost 13K not including medications.
What specific things went wrong at Houston Fertility Institute?
- Failed to call with results
- Failed to send your chart to another clinic