Heather Hoff

Houston Fertility Institute

Available Lines of Communication

Nurse available by email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolU. of Iowa
ResidencyMayo Clinic Rochester
FellowshipU. of NC -Chapel Hill
Houston - Mem Hermann
6400 Fannin
Houston, TX 77030
713-796-1434
On a scale from 0-10, how likely are you to recommend Heather Hoff to a friend?
Strongly recommend: 50%Don't recommend: 50%7.8
4 assessments
  • 50% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 50% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Houston Fertility Institute to a friend?
Strongly recommend: 71%Neutral: 20%Don't recommend: 9%8.8
135 assessments
  • 71% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 9% Don't recommend (0-6)
4 assessments
6
9
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
No
Treatment
6 IUI, IVF
Diagnosis
Male Factor, Unexplained
6
9
I felt like Dr. Hoff listened to what I had to say and what I wanted out of treatment, but she also wouldn't give us much direction on treatment. A few times we had to bring ideas to her about treatment options instead of her presenting them to us. ... After each loss she called me personally and seemed to commiserate with me and really feel my pain. ... Only after doing my own research with my own labs did I discover that I likely have PCOS but this was never diagnosed by Dr. Hoff, nor was it ever brought up in any conversation I ever had with her.
The financial team is the most frustrating part of HFI. They mean well but come off as unhelpful and judgemental if you can't afford to pay outright for IVF or even afford a payment plan through one of their third party providers. It's extremely disheartening to deal with them ... Betas and other news are communicated in a very timely manner and you can trust them to get things done on time.
Age
29 - 31
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, IVF
Diagnosis
Male Factor, Unexplained
6
9
How was your experience with Heather Hoff at Houston Fertility Institute?
Dr. Hoff is a sweet person and extremely compassionate. After each loss she called me personally and seemed to commiserate with me and really feel my pain. During my "wins" (one chemical and one miscarriage) we celebrated together my positive betas and was always willing to talk to us if we didn't have positive betas. I felt that she was really on my team when it came to my results. As far as the not-so-good, she was not very proactive regarding our treatment. We had to bring a treatment option to her that was not offered to us and was extremely simple (freezing sperm to mix with a fresh sample for an IUI). Only after doing my own research with my own labs did I discover that I likely have PCOS but this was never diagnosed by Dr. Hoff, nor was it ever brought up in any conversation I ever had with her. Dr. Hoff is an extremely positive person so all of our conversations centered around what could go right in the future, and not what was going wrong right now. It was comforting to have her reassurance but I think I really could have used more professional guidance on the actual problems we were having.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Be your own advocate and research your own treatment options. Ask "why" ALWAYS because she won't tell you or give you a vague answer. A lot of times the answer really is vague, but sometimes it's not....but you aren't given any details.
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
I felt like Dr. Hoff listened to what I had to say and what I wanted out of treatment, but she also wouldn't give us much direction on treatment. A few times we had to bring ideas to her about treatment options instead of her presenting them to us. It was a little frustrating because we didn't go to medical school for this.
Describe the protocols Heather Hoff used in your cycles at Houston Fertility Institute and their degree of success.
Before cycling I had a hysteroscopy and my husband had a SA to determine where we were. Hoff said my hysteroscopy results came back perfect, but when I looked in my surgery report it said that the biopsy result they took was not positive for inflammation, but contained "pre-inflammation" or something. I was never told this by Hoff as she said everything looked good so I believed her. My husband's SA came back a little less than perfect but she said it was adequate for an IUI even though it had less than 1% morphology. IUI #1-- I used Clomid and regular monitoring. The last monitoring appointment I went to they said I had already ovulated and instructed me NOT to use my Ovidrel trigger but to have sex that evening and then come in for an IUI next day. I did so and during my TWW I used Endometrin vaginally 1x a day. after my TWW I had a positive beta of 16. The next beta it fell to 5, resulting in a chemical pregnancy. IUI #2- Same exact protocol as IUI #1 except I did use my Ovidrel trigger this time. Husband's sample day of IUI was extremely poor. We asked Hoff about this and she said he may have had an infection three months prior. Results were a negative beta. IUI #3- Changed protocols by switching to Letrozole with another Ovidrel trigger. I responded well to the Letrozole. This cycle we brought up the option of freezing samples beforehand and mixing them with fresh samples to get better counts. This resulted in better counts but ended in another negative beta. IUI #4- Protocol was not changed at all and ended in a missed chemical pregnancy (positive HPT but negative beta.) IUI #5- Same as previous protocol. In November of 2018 I became pregnant naturally. I went to see Hoff for my betas and eventual scans. My progesterone was not at the level they wanted so they kept increasing it. Eventually I was on Endometrin 3x daily and oral progesterone 3x daily. No heartbeat ever developed and I had a miscarriage.
Describe your experience with the nursing staff.
I loved the nurses at my branch of HFI (Katy.) They were communicative and really compassionate. I have trouble with vaginal ultrasounds and Vanessa was extremely respectful of this. I felt really comfortable with her doing my scans. The nurses calmed me down a lot when I had problems and were often a better source of quick information than the Internet!
Describe your experience with Houston Fertility Institute.
HFI has lots of locations and there was one ten minutes from my house on the way to my office. The offices are nice, new and comfortable. The staff is nice at certain locations. Betas and other news are communicated in a very timely manner and you can trust them to get things done on time. All procedures are performed at the Piney Point location ONLY, so I had to travel into Houston directly every time I had an IUI. That is pretty annoying. They are one of the more expensive clinics in Houston. A single cycle with meds and PGS will run you about $20,000 - $30,000. The payment options are meager at best. The financial team is the most frustrating part of HFI. They mean well but come off as unhelpful and judgemental if you can't afford to pay outright for IVF or even afford a payment plan through one of their third party providers. It's extremely disheartening to deal with them.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
IUIs were about $1,500 each and meds were another $300-400.
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Institute.
No embryo experience with Hoff.
What specific things went wrong at Houston Fertility Institute?
  • Failed to call in prescriptions to pharmacy
6
Doctor
Heather Hoff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Houston Fertility Institute
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

5
8
Age
33
Treated
2019
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
5
8
I really like how nice is Dr. Hoff. I am not sure the treatment always makes a lot of sense.. but maybe it is too early to tell. As a researcher, I tend to read many peer-review articles about fertility so sometimes I have hard time understanding some of the decision Dr. Hoff makes....Last cycle we decided to use drugs to enhance the size of the eggs... my body did totally the opposite but Dr. Hoff still went ahead with IUI (even though my follicles were really small). In this current cycle, we are not using any drugs to get a sense of what my baseline is but we are dealing with a cyst
They have a financial advisor that does not provide the correct information and it is really frustrating when I am told a procedure is 100% covered by my insurance but when I arrive to the clinic I have to pay 2000$ out of pocket... They have a lot of locations, doctors, and nurses so it is very convenient. However, that also means that you are likely not seeing your doctor often. That being said, it varies a lot from one doctor to the other. Overall, I think the institute is doing a great job even though the process is frustrating.
Age
33
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
5
8
How was your experience with Heather Hoff at Houston Fertility Institute?
I really like how nice is Dr. Hoff. I am not sure the treatment always makes a lot of sense.. but maybe it is too early to tell. As a researcher, I tend to read many peer-review articles about fertility so sometimes I have hard time understanding some of the decision Dr. Hoff makes.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Make sure to ask for all the potential negative effects of using a drug or a specific treatment.
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
She is very warm but I feel like I talk more with the nurses than with my doctor which makes me feel a little bit like I am just a number.
Describe the protocols Heather Hoff used in your cycles at Houston Fertility Institute and their degree of success.
Last cycle we decided to use drugs to enhance the size of the eggs... my body did totally the opposite but Dr. Hoff still went ahead with IUI (even though my follicles were really small). In this current cycle, we are not using any drugs to get a sense of what my baseline is but we are dealing with a cyst likely due to the drug we used in the first cycle... so it is a little frustrating at the moment.
Describe your experience with your nurse at Houston Fertility Institute. (Assigned nurse: Judy Campos)
The nursing staff is wonderful. I really like my fertility clinic thanks to them.
Describe your experience with Houston Fertility Institute.
They have a lot of locations, doctors, and nurses so it is very convenient. However, that also means that you are likely not seeing your doctor often. That being said, it varies a lot from one doctor to the other. Overall, I think the institute is doing a great job even though the process is frustrating. I am very happy overall. The only things that bother me is that they are not always straight forward with the reasons of doing one thing or the other.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
a Natural IUI cycle is 1400$, a drug-assisted IUI cycle is 1700$. None of these prices include drugs. I also had various procedure done at the clinic (dye and so on) which costs around 2000$.
What specific things went wrong at Houston Fertility Institute?
  • Provided conflicting information
5
Doctor
Heather Hoff
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Houston Fertility Institute
Houston - Mem Hermann
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, Other
10
8
She [Dr. Hoff] is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs. ...She took time to call me after appointments to check in on me and make sure I didn't have any questions.
They [Houston Fertility Institute] are a very large clinic, so it is easy to feel like a number to them. ... IVF was ~$13,000 (not including medications) or ~$30,000 for a bundle for 3 cycles and unlimited FET. ~$4,000 for a FET. ... The nursing staff was average. They are very busy and have a lot of patients to take care of. ... I had difficulty getting paperwork to a specialist in a timely manner. We also had difficulty getting my husband's SA results.
Age
28 - 29
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, Other
10
8
How was your experience with Heather Hoff at Houston Fertility Institute?
She is a very kind, caring doctor. One of the best I have ever encountered. She is a thoughtful communicator and takes all effort to ensure you understand the plan of care. She is also very thorough with lab work and makes sure to check all necessary labs.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Just like with any doctor, come prepared for the appointment. Have all questions ready, because she does cover a lot of information and it is easy to forget the questions you had before the appointment.
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
She took time to call me after appointments to check in on me and make sure I didn't have any questions.
Describe your experience with the nursing staff.
The nursing staff was average. They are very busy and have a lot of patients to take care of. In the office they are very kind and attentive, but once you leave the office it sometimes is hard to get things taken care of or addressed in a timely manner.
Describe your experience with Houston Fertility Institute.
They are a very large clinic, so it is easy to feel like a number to them. The key is to get in with a doctor that you trust and feel connected to. We did transfer doctors at the beginning of treatment, and felt like our second doctor was a better fit.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
IVF was ~$13,000 (not including medications) or ~$30,000 for a bundle for 3 cycles and unlimited FET. ~$4,000 for a FET.
What specific things went wrong at Houston Fertility Institute?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
10
Doctor
Heather Hoff
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Houston Fertility Institute
Houston - Mem Hermann
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Heather Hoff at Houston Fertility Institute.

Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
9
Dr. Hoff is kind and is very knowledgeable. She explains things well and answers all of our questions. She has a great bedside manner. When she performed one of my IUIs she made me feel encouraged and relaxed, unlink other doctors who make you feel like a number.... She always greets us with a smile and is very warm and inviting. Is always positive.... medicated IUI (letrozole and HSG shot) $1700 each round
[Houston Fertility Institute is] Clean, nice, pleasant, somewhat accommodating. Blood work can only be done in the morning which has been hard with my job. Office doesn't open until 8am and I begin teaching at 7:30am. Therefore I have had to take off a lot due to multiple rounds of blood work being scheduled in the morning.... Rene is friendly and very knowledgeable. If my doctor isn't available she will find the answer for me.
Age
26 - 27
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
9
How was your experience with Heather Hoff at Houston Fertility Institute?
Dr. Hoff is kind and is very knowledgeable. She explains things well and answers all of our questions. She has a great bedside manner. When she performed one of my IUIs she made me feel encouraged and relaxed, unlink other doctors who make you feel like a number.
What's one piece of advice would you give a prospective patient of Heather Hoff at Houston Fertility Institute?
Come prepared with questions!
During treatment, were you treated like a number or a human with Heather Hoff at Houston Fertility Institute?
She always greets us with a smile and is very warm and inviting. Is always positive.
Describe the protocols Heather Hoff used in your cycles at Houston Fertility Institute and their degree of success.
I don't remember
Describe your experience with your nurse at Houston Fertility Institute. (Assigned nurse: Rene Alexander)
Rene is friendly and very knowledgeable. If my doctor isn't available she will find the answer for me.
Describe your experience with Houston Fertility Institute.
Clean, nice, pleasant, somewhat accommodating. Blood work can only be done in the morning which has been hard with my job. Office doesn't open until 8am and I begin teaching at 7:30am. Therefore I have had to take off a lot due to multiple rounds of blood work being scheduled in the morning.
Describe the costs associated with your care under Heather Hoff at Houston Fertility Institute.
medicated IUI (letrozole and HSG shot) $1700 each round
Describe Heather Hoff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Houston Fertility Institute.
I am not sure
10
Doctor
Heather Hoff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Houston Fertility Institute
Houston - Mem Hermann
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.