Rated 7.6
Strongly recommend: 56%Neutral: 16%Don't recommend: 28%7.6
56% strongly recommend
47 reviews
Humanity
7.8
7.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.5
8.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
Cornell
Fellowship
Cornell

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Hey-Joo Kang works at

Weill Cornell Medical College
Rated 8.8
Strongly recommend: 76%Neutral: 14%Don't recommend: 10%8.8

At 2 offices

Long Island
1300 Franklin Avenue
Garden City, NY 11530
(516) 742-4100
Upper East Side
1305 York Avenue
New York, NY 10021
(646) 962-2764
Explore Clinic

47 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021, Unsuccessful
NPS
2
NPS
3
Age 41
1 IVF
Diminished Ovarian Reserve
Other
1st of 2 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Kang] seemed unprepared for my consultation and was not very positive about my ability to have a successful outcome...did not feel like she personally cared about me or that she was invested in my treatment..in retrospect, I feel that she prescribed a high stims cookie-cutter treatment plan for me, without consideration for my older age and diminished ovarian reserve.
Be aware that Weill Cornell is affiliated with NY Presbyterian Hospital and that your actual retrieval and transfer will take place there, WITH THE HOSPITAL NURSING STAFF, not the Weill Cornell nurses. It is a very sterile environment with no frills and some of the nurses are not the most accommodating or professional...Having retrieved a lower egg number than what was predicted to me, combined with the fact that I saw a different doctor every time I went for a check-up, capped off an overall very impersonal experience.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She seemed unprepared for my consultation and was not very positive about my ability to have a successful outcome. She tried to make up for it by being more encouraging later and I decided to proceed with my cycle, but ultimately I did not feel like she personally cared about me or that she was invested in my treatment. After my consultation, I saw her just 3 other times (including my Day 3 transfer) and the rest of time I saw whatever doctor was on call. I was told before my retrieval that I would receive a call from the doctor with my results no later than 3pm the next day and she never called. I followed up twice and finally she returned my call but seemed rushed and unsympathetic, even when we retrieved only 1 egg (versus the 5 she had predicted).
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
She talks a good talk and is very direct in her feedback and advice, which gives the illusion that what she says is the best possible course of action. However, in retrospect, I feel that she prescribed a high stims cookie-cutter treatment plan for me, without consideration for my older age and diminished ovarian reserve. She also strongly advised a Day 3 transfer and no genetic testing because she didn’t think my embryos would make it but since switching to a different doctor, I have had two cycles where all my embryos made it to blast and genetic testing. It was my first IVF cycle so I was naive and trusting, but my advice for anyone seeing her is to seek outside resources and counsel before taking her advice as fact.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I had an in-person consultation with Dr. Kang and it was obvious she had not reviewed my chart and AMH/FSH levels prior to my visit. I told her that I had submitted my test results from my Ob-GYN office and then she looked and realized she had them. Based on my hormone levels she wasn’t very positive and said it would be difficult to get pregnant. She predicted that I would produce roughly 9 follicles in a cycle and probably 5 would result in egg retrieval. In the end, I only got 5 follicles and I egg retrieved… and I had to follow up twice in order to receive my results from her. The nurses told me the doctor would call me with my results by 3pm the day after my retrieval and I followed up at noon and again at 4pm before she finally called. She didn’t sugarcoat anything and her tone was unsympathetic. She started out by bluntly telling me the results and then saying, “Obviously, these weren’t the results I was hoping for…” which made me feel like it was somehow my fault. Having retrieved a lower egg number than what was predicted to me, combined with the fact that I saw a different doctor every time I went for a check-up, capped off an overall very impersonal experience.
Describe your experience with the nursing staff at Weill Cornell Medical College.
LOVE the nursing staff! So committed and compassionate and always available via phone to answer any questions. They were a bright spot in what otherwise felt like a very impersonal process.
Describe your experience with Weill Cornell Medical College.
Be aware that Weill Cornell is affiliated with NY Presbyterian Hospital and that your actual retrieval and transfer will take place there, WITH THE HOSPITAL NURSING STAFF, not the Weill Cornell nurses. It is a very sterile environment with no frills and some of the nurses are not the most accommodating or professional. The nurse anesthetist was absolutely awful to me, I could hear her calling me “stupid” and talking to the other nurses about me through the curtain before my procedure because I had accidentally eaten yogurt due to improper instructions given to me by their staff. Even as I cried, the nurse anesthetist told me I should have known better. The doctor was a saint and agreed to move forward with my retrieval under general anesthesia but even then, the nurse who gave me vague instructions confronted me in the waiting room outside the OR, insisting that she gave me the correct instructions. It was all so inconsiderate and nerve wracking, a total nightmare.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
It was a well-oiled machine but felt a bit like a cattle call. Atmosphere was not warm, no music or magazines or any sort of ambiance.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Over $40k! Crazy hidden costs not accounted for in their general breakdown.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Hey-Joo Kang
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
2 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
3
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
2019, Unknown Success
NPS
6
NPS
6
Age 34
1 IVF
Other
European
Income $100K - $199K
2nd of 2 Docs
3 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
she [Dr. Kang] thought our previous clinic overstimulated us and she was confident we could have more success with less aggressive medication regimens to stimulate eggs. The first cycle we had 4 embryos, but only 1 was viable on testing. The second cycle was cancelled. However, when we met with her for the next cycle to discuss the treatment plan, she was much colder. We stated that due to insurance, this is our last cycle and we want to optimize it. She looked at us and said, "well we go into all of our treatment cycles thinking that."
Most times the wait [at Weill Cornell] is over an hour, though recently it has been under 15 minutes. Basically very variable...Unnecessary hoops for "veteran IVFer's" to jump through, like their IVF class, retrieval class in the city, etc. Its like they have unrealistic expectations on the amount of time their demands waste on the patients lives. For instance, a trigger shot may be administered at 12 midnight, then they expect the patient to come into the city for a 6am class - regardless of where you live so you may be coming from hours away, need to drive (awful parking) or take a train (horrible schedule at that time). Meaning you get 1 hour of sleep and they just tell you to deal with it.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is sometimes warm and smiley, sometimes no nonsense, sometimes appears not invested. She is by the book (doesn't believe the research supports supplements, acupuncture, etc). I completed 1 egg retrieval, had 1 cancelled cycle, and about to begin another egg retrieval.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Come prepared with questions and research.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
We have done a couple of rounds of IVF retrievals with Dr. Kang. Prior to working with her, we were at RMA for 4 timed intercourse cycles, 3 IUIs, and 3 rounds of IVF. Dr. Kang started by treating us like a human at the beginning of the treatment. During the first cycle she stated that she thought our previous clinic overstimulated us and she was confident we could have more success with less aggressive medication regimens to stimulate eggs. The first cycle we had 4 embryos, but only 1 was viable on testing. The second cycle was cancelled. However, when we met with her for the next cycle to discuss the treatment plan, she was much colder. We stated that due to insurance, this is our last cycle and we want to optimize it. She looked at us and said, "well we go into all of our treatment cycles thinking that." When we asked for advice she wouldn't give us any suggestions and instead said, "Well what do you want to do?" I tried giving ideas based off of treatments I heard of through other support groups, online research, friends such as using Clomid on the male, procedures on myself, etc. She shook her head at all of them and said, "what else are you thinking?" So finally I responded, "Well, you are the professional and this is your area of expertise, I'm only telling you the little research I've done, why don't you give us some ideas based on your knowledge?" She was reluctant to come up with more suggestions but finally agreed to do a check up and after some time came up with a plan. I felt discouraged like I had to do the work on my own. Also felt as though she was not invested in our treatment after hearing we were running out of funds in our insurance plan.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
1. Egg retrieval using an estrogen priming protocol (20 retrieved, 11 mature, 8 fertilized, 4 blastocysts, PGS testing 1 normal). 2. Same protocol for round 2, cycle cancelled due to poor response. 3. Will begin shortly, estrogen priming with microdose lupron flare to see if it controls eggs better.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Overall, its hit or miss. Seems like they are usually in a rush to call or se the next patient and its hard to stop them to ask questions.
Describe your experience with Weill Cornell Medical College.
Weaknesses: The billing team and clinic are very separate and they don't communicate with one another. Unnecessary hoops for "veteran IVFer's" to jump through, like their IVF class, retrieval class in the city, etc. Its like they have unrealistic expectations on the amount of time their demands waste on the patients lives. For instance, a trigger shot may be administered at 12 midnight, then they expect the patient to come into the city for a 6am class - regardless of where you live so you may be coming from hours away, need to drive (awful parking) or take a train (horrible schedule at that time). Meaning you get 1 hour of sleep and they just tell you to deal with it.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Most times the wait is over an hour, though recently it has been under 15 minutes. Basically very variable.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Insurance covered but responsible for many copays, some medications.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Weill Cornell Medical College.
During the first retrieval, they changed the trigger and didn't explain why. It was after hours so I couldn't get in touch with my doctor and they were annoyed I was requesting more information about this. Also, the billing team expects patients to do all the pre-authorizations for them (my previous clinic did all this work for you). Then when medications change, they don't explain if they don't have pre-auth for it. You're expected to keep track of all of that. If you don't have strong knowledge in billing, etc. then good luck figuring it out. Also, through my insurance this clinic is considered a "center of excellence", which means no copays etc. However, they will send their tests etc to the hospital, which is out of network. So you have to constantly fight about billing. At the previous clinic I was at, no matter what was done and sent to external labs etc, you weren't responsible for even a penny. It shows the difference in the billing teams and their investment in helping their patients. then, to top it all of, you'll get mailings every few weeks asking for donations to their hospital for their "top notch care" they gave you....
6
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
4
NPS
1
Age 40
1 IVF
1 Egg Freezing
1 Embryo Freezing
Unexplained
Other
Income $200K - $499K
Business Executive
1st of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
2 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Initially I liked Hey-Joo Kang. She had a straightforward attitude and I felt confident in her abilities. However, as time went on, I lost all confidence in her...I wouldn't recommend going to her if you are older and have special uterine issues...I had to have a surgery to remove muscle on my uterus, and the surgery was botched and I was in the hospital for 7 hours instead of the 45 minutes like she said it would be. (She did the surgery.)...She believes in fresh transfers...And transferring multiple embryos
The clinic [Weill Cornell Medical College] is fine, but they have a different approach to fertility treatments. They believe in fresh embryo transfers....$20,000 for one cycle...The nurses were always nice, and pleasant. However, sometimes the medication was different from what the doctor said to what was issued for the nurses to prescribe, so it did become confusing many times...It certainly felt like a cattle call, but at least it was in a nice waiting room.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Initially I liked Hey-Joo Kang. She had a straightforward attitude and I felt confident in her abilities. However, as time went on, I lost all confidence in her and changed both doctor and Hospital to NYU and it was the best decision I've ever made. When I started this process I was 39, and Dr. Kang was lax about her approach to my getting pregnant. Then one day, she, Gasp, realized I was 40 and made me feel like if I don't move then I will never have a child and told me my egg quality wasn't good, (which you can't test for). From there the pressure mounted and my stress levels were through the roof, not ideal when you are trying to get pregnant, by the way. Unlike others, I had to have a surgery to remove muscle on my uterus, and the surgery was botched and I was in the hospital for 7 hours instead of the 45 minutes like she said it would be. (She did the surgery.) That was the most pain I've ever experienced and for it not being successful...Strike one. Then we did timed sex...well that didn't work. Then we did IUI...twice. That didn't work. But by no surprise, nothing worked because my surgery was unsuccessful. And she put me through all that wasted time and emotions of seeing negative pregnancy tests one after the other, all because the surgery didn't go well and she didn't tell me that until way later down the line. Finally, she tells me we are in the "big leagues" of IVF. Where I was over stimulated, they only retrieved a small number of eggs (I later got over 25 from my new doctor) and none of them were viable. She did suggest another approach. And that I needed to take "xx medicine again", which I had never taken, I realized, she just didn't even know who she was talking to. And I made my decision to leave her and her practice. The best part, is that I never had any embryos transferred and recently got a BILL for "EMBRYO TRANSFER TO UTERUS". That's when I knew I had to write this review. Thanks for charging me for never even creating embryos and then transferring them to my body. This felt like fraud during an already emotional, incredibly difficult, challenging, and hard, time in our lives, when all we saw was failure after failure with Weill Cornell.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
I wouldn't recommend going to her if you are older and have special uterine issues. Go for IUI if you think it will be successful.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I was treated like cattle. Made to feel dumb about what was happening, and my doctor didn't pay attention when she was on calls with me.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Timed Sex with Ovidrel shot. IUI in office procedure with time Ovidrel shot. IVF, Gonal F/Menapur/Cetrotide. Egg retrieval. Then because Weill Cornell does fresh embryo transfers I was on intramuscular oil progesterone shots. However, I didn't have any embryos make it, because I was over stimulated during the egg follicle growing stage, so that was pointless.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The nurses were always nice, and pleasant. However, sometimes the medication was different from what the doctor said to what was issued for the nurses to prescribe, so it did become confusing many times. And they would have to check with the doctor and call me back.
Describe your experience with Weill Cornell Medical College.
At Weill Cornell, the facility is modern, clean and you feel like you are in a more modern hospital. However, that does not mean they have the knowledge or the experience of trusted doctors like they do at other facilities. It certainly felt like a cattle call, but at least it was in a nice waiting room.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
In retrospect, I didn't need to go in as much as I was told to, based on my later experiences with NYU. It feels as though they want to charge, more than they care about your appointment, even if you didn't have it done at Weill Cornell. And that is off putting.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
$20,000 for one cycle. All of my insurance was used up which was a lifetime of $20k and then they charged me for services that were not rendered. Such as Embryo Transfer to Uterus. Maybe they had the wrong person's file. Who knows.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
She believes in fresh transfers, which don't allow for genetic testing. And transferring multiple embryos, which will possible result in twins or more babies, when it is a risk for older mothers to carry. When you have a finite number of embryos, you should consider one at a time.
What specific things went wrong at Weill Cornell Medical College?
  • Provided conflicting information
Describe the specific things that went wrong at Weill Cornell Medical College.
The clinic is fine, but they have a different approach to fertility treatments. They believe in fresh embryo transfers, which can result in miscarriage because of chromosomal deficiencies. You have to go in a lot (which is incredibly difficult when you work a full time job). They also believe in multiple embryo transfers, which may work for some, but it isn't ideal if you are older and could be at health risk for carrying twins, and/or have finite number of embryos.
4
Doctor
Hey-Joo Kang
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
3 of 5
1
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 33
5 IUI
1 IVF
Unexplained
European
Income $200K - $499K
Teacher
Strongly Recommends
Strongly Recommends
Successful
I felt consistently supported by Dr. Kang and her level of expertise and professionalism. She hit the perfect balance for me of candid delivery and positive reassurances...In spite of several unsuccessful IUIs to start, I always left Dr. Kang’s office feeling reassured and better than when I walked in. She was always clear about my treatment plan, made every effort to answer questions to the best of her ability, and was open to my feedback.
Wait times for blood monitoring can be lengthy [at Weill Cornell Medical College], especially if you’re also scheduled for an ultrasound...Everyone from phlebotomists to nursing staff to front desk staff was incredibly helpful and kind, and did their best to minimize stress and humanize the process as much as possible...the doctors, anesthesiologists, recovery nurses, and hospital staff could not have been better
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
In spite of several unsuccessful IUIs to start, I always left Dr. Kang’s office feeling reassured and better than when I walked in. She was always clear about my treatment plan, made every effort to answer questions to the best of her ability, and was open to my feedback. I deferred to her judgement and had a very smooth and successful egg retrieval and transfer with no complications, but I have no doubt that if I had raised concerns about my medication protocol or anything else, she would have been open to addressing them. I saw her for every ultrasound during my (lengthy) IUI process, and she performed most of them, which I understand is somewhat unusual for Cornell, but I didn’t see her quite as often during my IVF monitoring, and more often met with the other on-call physicians. I felt consistently supported by Dr. Kang and her level of expertise and professionalism. She hit the perfect balance for me of candid delivery and positive reassurances.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Come prepared with questions, but don’t be afraid to ask.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
While the office was crowded, especially for bloodwork monitoring, Dr. Kang always took however much time was necessary in meeting with me. She always answered questions thoroughly and candidly, and made sure I completely understood our plans and course of treatment.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
We used an antagonist protocol for IVF, with Menopur and what I understand was a fairly low dose of Follastim. I’m on the smaller side, so Dr. Kang expressed that we needed to be extra cautious of ovarian hyper stimulation. I had very limited drug side effects. The goal initially was to retrieve hopefully 10-12 eggs, proceed to ICSI (my partner had previously been diagnosed with low sperm motility), fresh transfer one embryo, and test/freeze the remaining. In the end, we retrieved 20 eggs, 18 were able to be fertilized, and ten were frozen and tested.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The nursing staff at Cornell was incredibly reliable and patient. They went above and beyond to make sure I understood the details of my drug protocol, and always returned calls promptly.
Describe your experience with Weill Cornell Medical College.
Wait times for blood monitoring can be lengthy, especially if you’re also scheduled for an ultrasound. I managed my IVF cycle while working a full-time job with a pretty early start time (in the office by 8:00 am) and the timing was honestly the hardest part of IVF for me. Everyone from phlebotomists to nursing staff to front desk staff was incredibly helpful and kind, and did their best to minimize stress and humanize the process as much as possible. I was terrified of the surgical component of the egg retrieval process and the doctors, anesthesiologists, recovery nurses, and hospital staff could not have been better. Cornell overall and the surgical staff in particular were great about helping me understand what to expect. I never felt like a number, but given the volume of patients treated, I do recommend having questions prepared ahead of your visit.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Monitoring hours are managed well but wait times could be long. This was my biggest frustration, but in the grand scheme of the treatment I received, it was well worth any hassle.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Our entire IVF cycle was covered by insurance, but we had to pay our $3500 deductible for medications.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 40
1 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt very comfortable with her [Dr. Hey-Joo Kang]. She really is a no nonsense doctor and does not give false hope, yet, gives you all options available...She will give you options from the start and proceed with treatment quickly...Due to my diagnosis of POF, Dr. Kang started me off immediately with trying to level my hormones. She put me on a low-dose 0.05 mg of estradiol to help with hot flashes. I was given thyroid medication 0.05 mg to help my thyroid. I was given progesterone during my first IUI.
Cost for the first IUI was $800 [at Weill Cornell Medical College]...They operate very efficiently. Very organized. The receptionist is a very knowledgeable and helpful. She’s on top of her game when it comes to rescheduling or scheduling an appointment. She knows the medications and works with insurances to give you the best options. It was very pleased with how organized and helpful this establishment was...Nursing staff were all very nice. Very quick and to the point.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I felt like she was on time, to the point, and really well spoken. I felt very comfortable with her. She really is a no nonsense doctor and does not give false hope, yet, gives you all options available.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
She’s very to the point. She does not waste your time. She will give you options from the start and proceed with treatment quickly.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I felt like a human because she was willing to listen to me. She was very straightforward, but very kind. Right before my first IUI, she turned to me and actually said “let’s hope for a miracle.” I felt like that was more than a doctor had to say to a patient. She was kindly letting me know not to get my hopes up too high but was a small chance. This is more than any other doctor has said to me.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Due to my diagnosis of POF, Dr. Kang started me off immediately with trying to level my hormones. She put me on a low-dose 0.05 mg of estradiol to help with hot flashes. I was given thyroid medication 0.05 mg to help my thyroid. I was given progesterone during my first IUI.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Nursing staff were all very nice. Very quick and to the point.
Describe your experience with Weill Cornell Medical College.
They operate very efficiently. Very organized. The receptionist is a very knowledgeable and helpful. She’s on top of her game when it comes to rescheduling or scheduling an appointment. She knows the medications and works with insurances to give you the best options. It was very pleased with how organized and helpful this establishment was.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Cost for the first IUI was $800. All medications up to and throughout the first are you why were approximately $200.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 30 - 31
2 IUI
1 IVF
PCOS
Unexplained
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
I went with Dr Kang knowing she had helped a few people I know conceive babies. Every visit she made me feel so comfortable, after every negative test she assured me it would happen. And it did. We believed in the process because of her...I just loved everything about her, she was to the point and told you everything that would happen with each part of our fertility journey. Would recommend her to anybody
I had a wonder experience with the whole [Weill Cornell Medical College] clinic. I wanted to go to a clinic that was affiliated with a hospital and ny pres. is one of the best hospitals in the city. From the front desk secretary to the nurses to dr Kang, everyone was top notch...All of the nurses were very caring of your needs going to fertility treatment. They all made you feel so welcoming and treated you like you were the only one.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I went with Dr Kang knowing she had helped a few people I know conceive babies. Every visit she made me feel so comfortable, after every negative test she assured me it would happen. And it did. We believed in the process because of her. After I got pregnant via IVF I was having terrible pain at 6 weeks pregnant all day and finally I decide to drive myself into the city to see her - mind you it was already 5 pm and she was supposed to be done for the day. She waited until I got there to make sure everything was okay. It was 630 by the time I had gotten into the city. She checked me out and everything was fine, she wanted to be the one to check me out to make sure I was okay. That’s the kind of dr she is.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
I just loved everything about her, she was to the point and told you everything that would happen with each part of our fertility journey. Would recommend her to anybody
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang made you feel like you were the only one she was treating that day regardless of how many women were in her waiting room. So many women go through infertility and she made you feel like it was possible for you to get pregnant and to trust the process.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Dr Kang had wanted us to try to conceive naturally for 1/2 rounds we had a negative result. We then did a few 2/3 rounds of Clomid with trying to conceive naturally. We then did medicated IUIs 2 of them. After all failed we went to IVF, we did one round and got pregnant the first time.
Describe your experience with the nursing staff at Weill Cornell Medical College.
All of the nurses were very caring of your needs going to fertility treatment. They all made you feel so welcoming and treated you like you were the only one.
Describe your experience with Weill Cornell Medical College.
I had a wonder experience with the whole clinic. I wanted to go to a clinic that was affiliated with a hospital and ny pres. is one of the best hospitals in the city. From the front desk secretary to the nurses to dr Kang, everyone was top notch
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
I had a slight issue with the monitoring hours, but I was able to come at the tail end of them. Also being on Long Island and having to go into the city sometimes for them was a little bit of a hassle but I would do it all over again for the same result.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Most of our fertility treatment was covered under our insurance - until we go to IVF and had maxed out our insurance. Then it was all out of pocket.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We had only 2 eggs that were viable for transfer and she advised us to do one fresh transfer at day 5 but my husband And I decided to do 2 eggs on day 3 and she told us all the risks with transferring two eggs.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 29 - 30
2 IUI
Unexplained
Prefer not to answer
Teacher
Strongly Recommends
Strongly Recommends
Successful
Dr Kang is easily the best doctor I’ve ever been to. She is unbelievably smart, friendly, and professional. She was able to diagnose my issue right away and get me the proper course of action. When I had a failed pregnancy, she diagnosed it early on, was very straightforward about a course of action and gave me no false hope. She helped me move on from that and get me pregnant again Soon after with a healthy pregnancy...Having irregular cycles, I started with a few rounds of clomid with timed inter course. I had 1 success but it was ultimately an early MC due to an implantation issue. She caught it right away. We moved on to IUI with clomid for first round second round (successful) gonal F shots with IUI.
The nursing staff [at Weill Cornell Medical College] was amazing. Test results were given promptly on the same day and they responded to all questions within 30 min of leaving a message...With offices in NYC and garden city it was very convenient...Every office was clean and every staff member was extremely helpful. Every office was able to take on many patients at once, all while giving indivualized care...office staff is unbelievably organized. Diana or a nurse typically called back within 30-60 minutes of leaving a message with even the smallest question. This included days when the office was closed. Test results were always given promptly on the same day and the process of bloodwork and ultrasound was completed quickly no mat
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang is easily the best doctor I’ve ever been to. She is unbelievably smart, friendly, and professional. She was able to diagnose my issue right away and get me the proper course of action. When I had a failed pregnancy, she diagnosed it early on, was very straightforward about a course of action and gave me no false hope. She helped me move on from that and get me pregnant again Soon after with a healthy pregnancy. Her office staff is unbelievably organized. Diana or a nurse typically called back within 30-60 minutes of leaving a message with even the smallest question. This included days when the office was closed. Test results were always given promptly on the same day and the process of bloodwork and ultrasound was completed quickly no matter how many people were ahead of me. I can not recommend Dr Kang and this office enough. If you are considering or on the fence 100% absolutely use her!
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Just be patient!!!! Not everything will happen in your first round but she knows what she is doing!
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr Kang is absolutely amazing. She gave results and was straightforward about possible treatment plans and outcomes. She took time to answer questions and explain everything.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Having irregular cycles, I started with a few rounds of clomid with timed inter course. I had 1 success but it was ultimately an early MC due to an implantation issue. She caught it right away. We moved on to IUI with clomid for first round second round (successful) gonal F shots with IUI.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Sarah & Amy)
The nursing staff was amazing. Test results were given promptly on the same day and they responded to all questions within 30 min of leaving a message. Dr Kang’s assistant Diana is the most organized and professional person I have ever dealt with. She ensured every prescription was on time. She dealt with insurance no problem, scheduled appointments, and returned frantic phone calls within minutes, even when the office was closed.
Describe your experience with Weill Cornell Medical College.
Cornell is an amazing practice. With offices in NYC and garden city it was very convenient. Everyone I spoke to or dealt with was amazing. I can not recommend Cornell enough. Every office was clean and every staff member was extremely helpful. Every office was able to take on many patients at once, all while giving indivualized care.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
I have great insurance so I only had to pay lab fees and co pays when pregnant.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
4 IUI
Male Factor
Tubal Blockage
Unexplained
Latinx
Income $100K - $199K
Graphic Designer
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang listened and answered my many questions during each visit. She always asked me if I was okay with changing or adding a new step to the procedure. When I voiced my concerns she made changes to suit my needs. She genuinely cares about each patient and wishes them success...Communicate any issues or pains you have, especially if she has no way of knowing what you're going through.
The clinic is well organized and clean. Everyone gets seen promptly and there were no mess ups while I was there. The only weakness is the receptionist, as mentioned before. Her attitude does not create a friendly environment where questions are welcomed. I felt like I was interrupting her whenever my husband or I asked a question...The only nurse that I had direct contact with was the nurse who drew blood everyday. She was quick to find my vein and draw blood. Very kind, calm, but quiet.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang listened and answered my many questions during each visit. She always asked me if I was okay with changing or adding a new step to the procedure. When I voiced my concerns she made changes to suit my needs. She genuinely cares about each patient and wishes them success.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Communicate any issues or pains you have, especially if she has no way of knowing what you're going through. I had a unique case and was allergic to the sperm wash being used. The other doctor who administered the first 3 IUI's told me my pain was just the cramping thats expected from the catheter insertion. During the 3rd IUI the pain intensified and felt like boiling water was being poured inside me. I explained the burning sensation to Dr. Kang and switched washes and made sure she did my next IUI, which was a success.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang listened to my concerns and always addressed them. She is very sweet and genuinely cares about your well being. She answered all my questions at every visit and kept me well informed about what would be happening whenever I spoke with her. However, the receptionist always had an attitude. When I asked a question she would respond in a valley girl voice as if I was supposed to know the answer already. When I asked for an appointment with Dr. Kang on a certain day, she would respond "Like, ugh Dr. Kang isn't in on that day," while she sipped on her coffee. She also treated my husband with the same attitude when he presented a question. We almost switched doctors because we didn't want to deal with her every time we had an appointment. I'm glad I didn't switch because Dr. Kang is really great!
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Tracking ovulation, ovidrel and IUI's.
Describe your experience with the nursing staff at Weill Cornell Medical College.
The only nurse that I had direct contact with was the nurse who drew blood everyday. She was quick to find my vein and draw blood. Very kind, calm, but quiet.
Describe your experience with Weill Cornell Medical College.
The clinic is well organized and clean. Everyone gets seen promptly and there were no mess ups while I was there. The only weakness is the receptionist, as mentioned before. Her attitude does not create a friendly environment where questions are welcomed. I felt like I was interrupting her whenever my husband or I asked a question.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Insurance covered most of the costs aside from co-pays and sperm wash.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Not Applicable.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unknown Success
NPS
5
NPS
7
Age 40 - 43
3 IVF
2 Embryo Freezing
Diminished Ovarian Reserve
Male Factor
Uterine Fibroids
Black or African-American
Income $100K - $199K
1st of 2 Docs
3 IVF With Other Docs
4 Embryo Freezing With Other Docs
Doesn't Recommend
Neutral
Success w/ Doc Not sure
I appreciate that she [Dr. Kang] is straightforward and she showed compassion for our unique medical hurdles that made genetic testing necessary. She might come across as blunt and by the book to some patients. Out of three failed cycles, with very high dose medication, she lowered it only once.... I feel like she does not deviate from Cornell's playbook.... I only saw my doctor once or twice during the actual monitoring for all three cycles.
Too much of a factory atmosphere. You feel like you see the entire Cornell staff for visits and retrieval. I only saw my doctor once or twice during the actual monitoring for all three cycles.... We required PGD/PGS testing and was very disappointed that Cornell would not/could not work with the company that was covered by insurance. I had to go with their lab and pay $4000 (2016) out of pocket for a probe that I never got to use with Cornell.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I appreciate that she is straightforward and she showed compassion for our unique medical hurdles that made genetic testing necessary. She might come across as blunt and by the book to some patients. Out of three failed cycles, with very high dose medication, she lowered it only once.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
I think she is a very smart doctor, she is very straightforward, maybe too blunt for the liking of some people. I feel like she does not deviate from Cornell's playbook.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
The facility was huge and I felt like another body there. It felt very clinical. At the time, I thought that was what I wanted and that being a part of a hospital clinic was the best route to go to ensure proper treatment and results.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Roughly wahat I can interpret from my records: Cycle #1- 450 Follistim, 150 Menopur- 13 days to yield 5 eggs, 5 mature and none made it to Day 5 Cycle #2- 150/225 Follistim, 75/150 Menopur- 16 days to yield 11 eggs, 8 mature and none made it to Day 5 Cycle #3- 225/300 Follistim/75/150 Menopur- 18 days to yield 5 eggs, 4 mature-- only 1 viable for Day 3 transfer.
Describe your experience with your nurse at Weill Cornell Medical College.
I always encountered a positive experience with the nursing staff during my monitoring visits as well as pre/post-retrieval monitoring.
Describe your experience with Weill Cornell Medical College.
Too much of a factory atmosphere. You feel like you see the entire Cornell staff for visits and retrieval. I only saw my doctor once or twice during the actual monitoring for all three cycles. She never performed my retrievals. I think there is some patient card to use for check in-- never offered me a card or explained what it would be used for. We required PGD/PGS testing and was very disappointed that Cornell would not/could not work with the company that was covered by insurance. I had to go with their lab and pay $4000 (2016) out of pocket for a probe that I never got to use with Cornell.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Monitoring hours was a well-run cattle call although sometimes waiting for an ultrasound could take a while.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Weill Cornell Medical College.
I had a concern about a particular medication and spoke to the doctor on call and being an IVF patient I was understandably panicked but was never disrespectful the doctor during the conversation...he was completely rude, nasty and condescending to me I made a complaint about him but still had to interact with him during various visits.
5
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
2 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
9
NPS
7
Age 36 - 37
2 IUI
Unexplained
European
Income $500K
Consultant
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Kang has been great thus far - I appreciated that she did not immediately push us to IVF and instead took a more pragmatic approach of trying IUI. She did my first IUI, and then the 2nd cycle I asked to do a double IUI, both of which were performed by nurse practitioners. One thing I will say is I feel like the timing of the IUIs may not have been ideal. First cycle was only 22 hours post trigger (which seemed early), and 2nd cycle had IUIs at 26 & 51 hours (2nd seemed really late)
Weill Cornell has a large volume of patients, and it's not cheap. But hopefully you get top notch treatment and that will make it all worthwhile. For daily monitoring, come as early as you can (ideally before 7 AM) to get in & out more quickly.... Thus far in my treatment at CRM, I have not felt like I had one particular assigned nurse or clinical coordinator. Would be really helpful for them to establish a single point of contact up front for clinical questions/issues, and in particular if you could communicate
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang has been great thus far - I appreciated that she did not immediately push us to IVF and instead took a more pragmatic approach of trying IUI. She did my first IUI, and then the 2nd cycle I asked to do a double IUI, both of which were performed by nurse practitioners. One thing I will say is I feel like the timing of the IUIs may not have been ideal. First cycle was only 22 hours post trigger (which seemed early), and 2nd cycle had IUIs at 26 & 51 hours (2nd seemed really late). I would prefer they teach you how to administer the trigger shot at home on your own so you can get the timing closer to 36 hours (my IUIs were all in the morning about 9:30-11). We're still awaiting results of 2nd cycle, but if it didn't work I'm going to push for that.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
The clinic is busy and they talk fast. Be prepared with questions for each visit with her, or you can call & talk to her assistant (Diana) or the nursing staff. Especially when it's your first cycle I feel like you need to do this or you may wish later on you'd done things differently (it's expensive you want to maximize your odds of success each round).
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Based upon the process thus far, we are happy we chose Dr. Kang. She has a nice demeanor, and is very easy to talk to but also professional & clinical. I've been fortunate to see her for all my monitoring ultrasounds at CRM except one (which was with an RE fellow). Given the volume of patients they have at the clinic, she is good with remembering our specifics and has been helpful in keeping our spirits up during what can be an emotional, difficult process.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
First cycle, I went in for baseline bloodwork & ultrasound on Day 2, then took 100 mg Clomid/day for Days 2-6, monitoring bloodwork & ultrasound Days 12, 13 & 15, and trigger shot on Day 15 with IUI next morning (22 hours after trigger; 2.25 hours post collection). Had 3 mature follicles (16, 20, & 21) on day of trigger. Did not work and Dr. Kang said afterward that clomid had resulted in thinning of the uterine lining (endometrial stripe was 6.8 when triggered), so we would try letrozole/femara next round. Second cycle did baseline bloodwork & ultrasound on Day 4, with 5 mg letrozole/day for Days 4-8, monitoring bloodwork & ultrasound Days 11 & 15, and trigger shot on Day 15 with double IUI next 2 mornings (26 hours after trigger, 1.5 hours post collection, & 51 hours after trigger, 2 hours post collection). Had only 2 mature follicles (21 & 14) on letrozole but better uterine lining (9.4), but given my age if this cycle doesn't work she recommended going back to clomid to increase our odds with more follicles.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Thus far in my treatment at CRM, I have not felt like I had one particular assigned nurse or clinical coordinator. Would be really helpful for them to establish a single point of contact up front for clinical questions/issues, and in particular if you could communicate with them more directly via email, secure message etc. Sometimes you are not in a workspace conducive to being on the phone talking about your treatment, and at those times having an alternate method by which to communicate with their staff would be invaluable.
Describe your experience with Weill Cornell Medical College.
Weill Cornell has a large volume of patients, and it's not cheap. But hopefully you get top notch treatment and that will make it all worthwhile. For daily monitoring, come as early as you can (ideally before 7 AM) to get in & out more quickly. Also, it seems in 2019 they have enhanced their financial collection efforts - I had not even invoiced yet for coinsurance from my 1st cycle and they were asking me to pay the balance prior to starting my 2nd cycle.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Our insurance has a $30K lifetime max for infertility treatment so I've been tracking costs of everything really carefully. Would recommend putting it in a spreadsheet right away because there will be A LOT of insurance claims and it can get very confusing. Here's how it breaks down thus far (total for both husband & myself): o Diagnosis (physician consult, bloodwork/ultrasound, semen analysis & HSG test) = Billed charges ~$5,700; after discounts our insurance paid ~ $3,200; our cost sharing (deductible & coinsurance) ~ $900. o Genetic Testing (through Mt. Sinai Genomics/Sema4) = Billed charges ~$20,500; after discounts our insurance paid ~ $1,400; our cost sharing ~ $500 ** I think the billing staff at CRM said if the genetic testing was not covered by insurance it would only cost a few hundred dollars each, so was completely shocked by the enormous amount billed to our insurance. Wish they would have told us about that in advance (and fortunately our insurance confirmed genetic testing would not go toward our $30K lifetime maximum).** o IUI cycle #1 (medical) = Billed charges ~$4,600; after discounts our insurance paid ~ $3,300; our cost sharing ~ $300; o IUI cycle #1 (Rx-clomid & ovidrel) = after discounts our insurance paid ~ $70; our cost sharing ~ $130 o IUI cycle #2 (medical-estimate) = Billed charges ~$4,700; after discounts our insurance paid ~ $3,500; our cost sharing ~ $400; o IUI cycle #2 (Rx-letrozole & ovidrel) = after discounts our insurance paid ~ $50; our cost sharing ~ $120
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
N/A - have not discussed since we are only doing IUI so far.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
Describe the specific things that went wrong at Weill Cornell Medical College.
For my 1st cycle it was a bit of a scramble to get the trigger shot (ovidrel) in time. CRM's prior authorization team did not submit the request to my Rx insurance when they should have, and it resulted in me having to spend a lot of time on the phone with CVS Caremark mail order specialty pharmacy trying to ensure I could get it in time from them or someplace else & pay out of pocket. At the end of the day it worked out (and absolute worst case you could pay for script in-house at CRM) but it was a lot of stress that could have been avoided if they acted in a more timely fashion. Just be sure to keep on top of them, and call Dr. Kang's assistant, Diana, if you run into a problem.
9
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Successful
NPS
9
NPS
10
Age 37 - 39
4 IUI
2 IVF
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang was very honest and direct. She discussed all options and their potential risks. My husband often accompanied me to my appointments and she included him in the conversation (my previous doctor spoke down to my husband). She was warm and caring when we were struggling, and kept our optimism alive when we needed it most. Because there are so many patients at WC, there are times when other doctors cover the routine visits, but you mostly see Dr. Kang. I highly recommend her.
The clinic offers early morning hours so you can do routine daily visits before work. However, it is a popular clinic so the early morning waiting room can get very full very quickly. WC is well organized and the staff is knowledgeable. ... Dr. Kang recommend transferring 3 embroys for our second transfer. This was due to my age and underlying health conditions. It gave us the best possible chance and ended up in the birth of our son.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was very honest and direct. She discussed all options and their potential risks. My husband often accompanied me to my appointments and she included him in the conversation (my previous doctor spoke down to my husband). She was warm and caring when we were struggling, and kept our optimism alive when we needed it most. Because there are so many patients at WC, there are times when other doctors cover the routine visits, but you mostly see Dr. Kang. I highly recommend her.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be very clear with your intentions and hopes. When things get tough, know that Dr. Kang is very good at adjusting the protocol to get the desired results.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
When expressing interest in natural therapies in addition to clinical, I was quickly dismissed. Also, at times, my appointments felt rushed.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jennifer)
Jennifer and all the nursing staff are absolutely wonderful. So compassionate, caring, attentive, and organized.
Describe your experience with Weill Cornell Medical College.
The clinic offers early morning hours so you can do routine daily visits before work. However, it is a popular clinic so the early morning waiting room can get very full very quickly. WC is well organized and the staff is knowledgeable.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
An IVF treatment, retrieval and transfer (sans medication) cost approximately $18,000
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
We didn't have a choice in our first transfer because only on egg made it to day 5. Dr. Kang recommend transferring 3 embroys for our second transfer. This was due to my age and underlying health conditions. It gave us the best possible chance and ended up in the birth of our son.
9
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2018, Unsuccessful
NPS
10
NPS
10
Age 42
Poor Egg Quality
Black or African-American
Income $100K - $199K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Hey-Joo Kang] is very knowledgeable about her field. She is pleasant and takes her time to speak with you especially when you might feel emotional and stress about the process. Even when you do not get to speak with her directly, her staff always call back...She is very smart and pleasant. She takes her time to speak with me and validates my concerns. She is human and always present
I like the fact that all of them [nurses at Weill Cornell] are on the same page. I did not have a preference because I was confidence in all three of them. They always return my calls and explain the next step...It's clean and welcoming....The wait is not bad especially in the morning...Jessica is very pleasant too. she takes my blood for each visit...She [Dr. Hey-Joo Kang] is very knowledgeable about her field. She is pleasant and takes her time to speak with you especially when you might feel emotional and stress about the process. Even when you do not get to speak with her directly, her staff always call back.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She is very knowledgeable about her field. She is pleasant and takes her time to speak with you especially when you might feel emotional and stress about the process. Even when you do not get to speak with her directly, her staff always call back. I have gone to another provider for fertility treatment and my experience with her makes me want to complete this treatment. I a m having a very good experience.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Stay on top of your treatment. No such thing as stupid questions. The good thing is Dr. Kang and her team are quick to answer all questions.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
She is very smart and pleasant. She takes her time to speak with me and validates my concerns. She is human and always present...It may not be her, but someone from her office always call back.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
Coming from a bad experience, I just feel refresh with her and I understand my options better than the last experience. One thing I will never forget that she said to me was "have confidence in your body". By the time I saw her, I had given up on my body's ability to produce anything. Now my view of my body is so positive.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Amy Sarah Jenifer- All 3 of them are pleasant people)
I like the fact that all of them are on the same page. I did not have a preference because I was confidence in all three of them. They always return my calls and explain the next step
Describe your experience with Weill Cornell Medical College.
It's clean and welcoming. I am still not clear about the computer in the lobby, because I have never been introduce or told what to do. The wait is not bad especially in the morning. I think Dr. Kang is a super woman because every time I go for my visits, she is there...I always see her by herself and I don't know she does it. The amazing this even though, she is by herself, you do not waste time. By the way, Jessica is very pleasant too. she takes my blood for each visit
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
My insurance does not cover my treatment, so I will be responsible to the bill. Blood work and regular visits are covered. I will be responsible to pay between $11000-$15000
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
8
NPS
8
Age 37
2 IUI
3 IVF
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
2nd of 2 Docs
2 IUI With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Kang] was compassionate and understanding. She gave us hope again after not having success at the other clinic. When something didn’t work, she adjusted the protocol. She had a great bedside manner and she was honest. I was able to get in touch with her if i had any questions, which was huge for me.
For the most part, all of my [Weill Cornell Medical College] appointments were on Long Island. Procedures and weekend testing was in the city...She [nurse] was understanding when i had panic and a lot of questions...They had monitoring hours, i learned that going a little bit later on the island, you wouldn’t have to wait to long. Going into the city, i would get there right before they opened, because that was bigger operation and there were more people...
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She was compassionate and understanding. She gave us hope again after not having success at the other clinic. When something didn’t work, she adjusted the protocol. She had a great bedside manner and she was honest. I was able to get in touch with her if i had any questions, which was huge for me.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
With any doctor or procedure, do your research first and advocate for the things that you want. I went into IVF thinking that it would be the answer and just automatically work. In retrospect, i would have asked for more testing for myself.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
When you came in for your appointment, the receptionist Diana knew your name and always said hello. The nurse who took your blood and was also in the room with me and Dr. Kang was always nice and smiling. Dr. Kang was honest and straight forward, but truly cared about how I was feeling and really wanted to get us to the end with a baby of our own.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
I don’t really remember all of the drug names, but we did 2 IUIs with injectables which was a step up from the other clinic. There was a lot more bloodwork monitoring to make sure that we hit ovulation just right. The first IVF was a pretty standard protocol. My body had responded to the injections from the IUI beautifully, so it seemed like that was what was going to work. I produced and they retrieved a good amount of eggs, but the quality turned out to be the issue. She adjusted my meds for the second protocol, which was the same deal. I produced and they retrieved a good amount of eggs, but the quality was still not great. Though the quality wasn’t great, that was the only cycle that I had a 5 day blast that we have frozen. Before the third cycle, i had a laparoscopy and they found mild endometriosis. For the 3rd IVF cycle, she lengthened the amount of time that I was on meds to let my follicles grow. I did get a positive pregnancy with low numbers, but they started to double and then they dropped. It was a chemical. She said that as we progressed through IVF, my egg quality improved with each treatment. Unfortunately, we had run out of money and Dr. Kang stood by the fact that we could get pregnant naturally, it would just take a lot longer than normal. I haven’t had a positive pregnancy test since.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Amy)
She was very informative and very patient with going over how to use the needles and medication. If I called and left her a message, she always got back to me the same day. She was understanding when i had panic and a lot of questions. I truly loved the support from Dr. Kang’s team.
Describe your experience with Weill Cornell Medical College.
I thought the clinic was great. For the most part, all of my appointments were on Long Island. Procedures and weekend testing was in the city. The only reason I was able to swing that, was because i wasn’t working. It was a lot of work traveling into the city for just bloodwork, but we do what we have to do for what we want in the end.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
They had monitoring hours, i learned that going a little bit later on the island, you wouldn’t have to wait to long. Going into the city, i would get there right before they opened, because that was bigger operation and there were more people. I really can’t complain about monitoring. It was very efficient.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
Everything all in, it was around $70,000. We didn’t have coverage for any of the procedures. The ultrasounds and bloodwork were covered. We had help from my parents.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
I didn’t have any issues with that. Due to the quality of my eggs, more than one embryo was transferred.
8
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
8
NPS
10
Age 35
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
East Asian
Income $100K - $199K
Neutral
Strongly Recommends
Successful
When I first met Dr. Kang, I felt she was confident with her abilities to address my issues and I had no reason no to trust her. She first gauged my expectations, and I was okay with a more moderate approach (starting with Clomid and TI before moving to Clomid + IUIs, then injectables + IUIs, and finally IVF), since we weren't sure what exactly was keeping me from getting pregnant. Each cycle was adjusted to see how my body would respond. In the end, we found that I respond better to lower dosages of meds than higher ones. I think that Dr. Kang made the correct calls regarding my protocol.
The hours and location [of Weill Cornell] were convenient for me. Monitoring hours are from 7-9am on weekdays. I was able to stop in before starting my work day, and usually in and out within 30 minutes. Diana, the patient coordinator is super knowledgeable and extremely efficient. Vanessa, the nurse who draws your blood, is probably the best at what she does. Whenever a different nurse drew my blood it always hurt. Vanessa was always quick and painless.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I was referred to Dr. Kang by my regular OB whom I trust completely. When I first met Dr. Kang, I felt she was confident with her abilities to address my issues and I had no reason no to trust her. She first gauged my expectations, and I was okay with a more moderate approach (starting with Clomid and TI before moving to Clomid + IUIs, then injectables + IUIs, and finally IVF), since we weren't sure what exactly was keeping me from getting pregnant. Each cycle was adjusted to see how my body would respond. In the end, we found that I respond better to lower dosages of meds than higher ones. I think that Dr. Kang made the correct calls regarding my protocol.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Don't expect for her to spend a lot of time with you if you have no questions or concerns. However, if you do have questions or concerns she will make time for you and make sure you're comfortable with the information/procedures. I was a more "go with the flow" type of patient and didn't ask too many questions.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Weill Cornell Reproductive Medicine is a very large clinic. I mainly saw Dr Kang at the Long Island office so I mostly felt like I was treated like a human. It was only when I had to report into the UES office where you realize the sheer number of patients that go through that office a day, and feel like just a number.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
When Clomid + TI didn't work, we moved to Clomid + IUI. We found that when I was on Clomid 100mg, I produced the same number of eggs as when I was on Clomid 50mg. For my 3rd IUI cycle, I was taking 150 Gonal-f injectables, which was also unsuccessful. My first IVF cycle, I was taking 300 Gonal-f + 150 menopur, which resulted in only 2 follicles and a canceled IVF. We ended up doing another IUI instead, which was also unsuccessful. For my second IVF cycle, my dosage was reduced to 225 Gonal-F, and 75 menopur, later adding cetrotide before retrieval. I produced 4 follicles, 3 mature, 1 immature, with 2 fertilizing, but only 1 making it to transfer.
Describe your experience with the nursing staff at Weill Cornell Medical College.
I worked with Amy and Sarah. Amy is the NP at the Long Island office and Sarah is the NP at the NYC location. Amy led the IVF teach class and showed me how to use and administer my medications, as well as walked me through my protocol. She was always available to answer any questions I had, and if not, I would leave messages for Sarah, who would return my calls within a few hours in the same day. They were both very understanding when my insurance cap for medications ran out, and adjusted my prescription orders where necessary. Without them, I think I would have been so lost.
Describe your experience with Weill Cornell Medical College.
The hours and location were convenient for me. Monitoring hours are from 7-9am on weekdays. I was able to stop in before starting my work day, and usually in and out within 30 minutes. Diana, the patient coordinator is super knowledgeable and extremely efficient. Vanessa, the nurse who draws your blood, is probably the best at what she does. Whenever a different nurse drew my blood it always hurt. Vanessa was always quick and painless.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
I would describe monitoring hours like a well-oiled machine. There was only one instance when there was a line for check-in, and the office should better explain how to use the kiosk to check in without cards. Once you are checked in, however, you don't wait more than 15 mins to get blood drawn and another 15 before your U/S.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
My insurance covers 70% of infertility services, up to a certain amount. Infertility medications were also covered, up to a certain amount. I did have to pay for 30% of each blood test, ultrasound, and whatever balance was left from my IVF cycle + ICSI after my insurance allowance ran out.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Depends on your age. We would have liked to transfer 2, but I only have 1 viable to transfer on Day 3.
8
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
Donor Eggs
Diminished Ovarian Reserve
European
Income $50K - $99K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Kang is caring and compassionate and always treats us with respect....Dr. Kang is forward with information if asked and will always include me in the decisions. For example, when making a decision about how many embryos to transfer. Dr. Kang is caring and I feel like I'm more than just a number...I'm being referred to a hematologist before another transfer as Dr. Kang feels there may be an issue with adequate blood flow to the developing fetus.
So far one DER [atWeill Cornell] and two transfer puts us around $35,000....However, billing through insurance takes a very long time so I am unclear right now of the exact totals...The only complaints I have is the door slams and startles me and it is super quiet.i would prefer some light music in the waiting room. Otherwise, it is a pleasant and cleanly office. I am usually in and out for monitoring within 30 minutes and the early morning hours allow me to go prior to my work schedule.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is forward with information if asked and will always include me in the decisions. For example, when making a decision about how many embryos to transfer. Dr. Kang is caring and I feel like I'm more than just a number.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Be ready to hear the whole truth--good or bad.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is caring and compassionate and always treats us with respect.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
My first transfer I took all the meds as prescribed (progesterone injections and vivelle patches) and had a negative beta. The second transfer, I was advised to take a baby aspirin and I received a positive beta. Now, I'm being referred to a hematologist before another transfer as Dr. Kang feels there may be an issue with adequate blood flow to the developing fetus. I feel as though each step gets me closer to a successful pregnancy.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Christine Zotto)
Christine always calls with my levels and ensures I follow the protocol for my medications.
Describe your experience with Weill Cornell Medical College.
The only complaints I have is the door slams and startles me and it is super quiet.i would prefer some light music in the waiting room. Otherwise, it is a pleasant and cleanly office. I am usually in and out for monitoring within 30 minutes and the early morning hours allow me to go prior to my work schedule.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
So far one DER and two transfer puts us around $35,000. We do have some insurance coverage and are hoping this overall cost is much less. However, billing through insurance takes a very long time so I am unclear right now of the exact totals.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Dr. Kang advised just one embryo at a time for me due to the percentages and risks associated with multiples. I trust in Dr. Kang's professional advice.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
7
NPS
7
Age 38 - 39
3 IUI
Donor Sperm
Poor Egg Quality
Tubal Blockage
Black or African-American
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Not sure
Dr. Kang is very warm and does take the time to answer my questions when I have them. My appointments are usually very short since they are mostly monitoring and there are always a lot of people so it is easy to feel rushed. I had a few HSGs with her, which were painful for me and she was always very understanding and encouraging. She was also able to spend more time with me when I had an appointment as opposed to the monitoring visits. I do wish I had more time to spend with Dr. Kang, but she did encourage me with my personal situation from the get-go.
The place [Weill Cornell] is definitely a factory, so the face-to-face time is usually quite short...Monitoring hours are between 6:30 and 8:30 am so the waiting room is usually crowded. The staff is good about getting everyone checked in quickly and the nurses are constantly calling patients in so there is movement in the "line", but you just have to wait. The nurses drawing blood are quite skilled so the blood work is usually quick and painless. ..Jennifer (IUI nurse) was great. She was usually available when I called or at least gave me a call back that same day. Super organised and willing to answer my questions without rushing me off the phone.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is very warm and does take the time to answer my questions when I have them. My appointments are usually very short since they are mostly monitoring and there are always a lot of people so it is easy to feel rushed. I had a few HSGs with her, which were painful for me and she was always very understanding and encouraging. She was also able to spend more time with me when I had an appointment as opposed to the monitoring visits. I do wish I had more time to spend with Dr. Kang, but she did encourage me with my personal situation from the get-go.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Don't expect to have long appointments with her.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
The place is definitely a factory, so the face-to-face time is usually quite short. Dr. Kang, however, is very good at still making me feel like she knows who I am. She's always very warm.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
I started with natural IUIs because I have regular cycles and had good ovarian reserve etc. My "advanced" age is a factor we considered throughout as well as being single. I tried IUIs three times and all failed. I used donor sperm so my egg quality was seen as a factor. I had a blocked Fallopian tube as well, but after repeating the test, it eventually opened. To help with egg quality, she recommended I try CoQ10. We were going to try a medicated IUI, but based on my attempts, my age and egg quality, we went to IVF after failed IUI #3. I am just starting that cycle but it is much more complicated.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Jennifer)
Jennifer (IUI nurse) was great. She was usually available when I called or at least gave me a call back that same day. Super organised and willing to answer my questions without rushing me off the phone. Diana, the care coordinator was also super helpful and she worked pretty seamlessly with Jennifer to schedule my IUIs and other appointments. The IVF team is different and I am just getting started there. The nurse I was assigned, Sarah, is different from Jennifer and a bit less warm and more "rushy". While I haven't had many interactions with her yet, so far I am not as satisfied as I was with the IUI nurse.
Describe your experience with Weill Cornell Medical College.
It's so busy. Monitoring hours are between 6:30 and 8:30 am so the waiting room is usually crowded. The staff is good about getting everyone checked in quickly and the nurses are constantly calling patients in so there is movement in the "line", but you just have to wait. The nurses drawing blood are quite skilled so the blood work is usually quick and painless. The system works like clockwork. The IUI scheduling didn't work out that great for me. They tell you to arrive by 8:30am, which is when the andrology lab opens. From there, if you are using frozen sperm, it is an hour-long thawing process, but it can be a long wait. For one IUI, I didn't actually get into the room for the IUI until after 10:30am (which I did not expect) so I was stressed out. I saw at least two other women in the waiting room who were also complaining about waiting for a long time. I don't know what they were in for, however. I would recommend that if you have other obligations, try to reschedule those obligations for hours later or another day if you go for an IUI. It takes much more time than they tell you.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
My insurance covered most of my IUI appointments so I just had to pay co-pays.
7
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017, Unsuccessful
NPS
9
NPS
9
Age 36
2 IUI
3 IVF
Poor Egg Quality
European
Income $200K - $499K
Lawyer
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Kang] responded to my results with changes in protocol. Each round was more successful than the one before. Although we did not have success, we stuck with her because we felt the continuity of treatment was important. A kind and familiar face, Dr. Kang was a comfort during a challenging and stressful period of my life...She has good bedside manner. She always knew my medical history when I saw her. She throughly explained her recommendations. She was optimistic, perhaps overly so.
If you want a small clinic, this place [Weill Cornell] is not for you. I once counted 60+ patients in the waiting room on a Sunday morning. This said, I was rarely late for work due to morning appointments. The monitoring process is surprisingly fast. You will not always see your doctor; your doctor may not do your procedure...There were two or three nurses assigned to Dr. Kang. They were all kind and responsive, although you always have to leave a message when you call.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was recommended to me by a friend. She has good bedside manner. She always knew my medical history when I saw her. She throughly explained her recommendations. She was optimistic, perhaps overly so. She responded to my results with changes in protocol. Each round was more successful than the one before. Although we did not have success, we stuck with her because we felt the continuity of treatment was important. A kind and familiar face, Dr. Kang was a comfort during a challenging and stressful period of my life.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Ask questions, especially about cost.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang is very personable. From the beginning, she knew who I was and my medical history, without referencing notes or charts.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
She felt that my first cycle was too long. She shortened the second cycle. After I reacted poorly to the second cycle as well, she put me on a low dose protocol. On a low dose protocol, I had 13 eggs retrieved. 7 were mature. 4 fertilized. 3 were good quality. They transferred 3 embryos on day 3, each of the three cycles. Each cycle was better than the preceding cycle, in terms of egg quality. Apparently, the meds were damaging the eggs. According to Dr. Kang this is due to poor egg quality. None of my remaining embryos made it to freezing. None of the transfers resulted in pregnancy.
Describe your experience with your nurse at Weill Cornell Medical College.
There were two or three nurses assigned to Dr. Kang. They were all kind and responsive, although you always have to leave a message when you call.
Describe your experience with Weill Cornell Medical College.
I was generally pleased with Weill Cornell. They are very efficient given the volume they deal with. The staff members were always pleasant. If you want a small clinic, this place is not for you. I once counted 60+ patients in the waiting room on a Sunday morning. This said, I was rarely late for work due to morning appointments. The monitoring process is surprisingly fast. You will not always see your doctor; your doctor may not do your procedure. However, I did see Dr. Kang more often than not. I found Weill Cornell to be easier and more pleasant to deal with than NYU.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
There were always tons of people in the waiting room. However, monitoring was a very efficient process.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
Based on embryo quality and my medical history, she transferred 3 embryos each cycle. I felt this approach was appropriate.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
9
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
10
NPS
10
Age 37 - 39
3 IUI
3 IVF
1 Egg Freezing
Donor Sperm
Poor Egg Quality
Recurrent Pregnancy Loss
European
Prefer not to answer
Doctor
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Kang has always made each decision a collaborative one... She is straightforward in presenting recommendations and tries to set realistic expectations. She makes an effort to do all of the transfers herself. I have found her to be very approachable, supportive, and thoughtful in planning out next steps along this journey... She presents the options and alternatives openly and honestly. She shares her recommendations but has always remained open to my wishes and preferences. I believe that she cares a great deal about her patients as people and wants the best for them medically and personally...
CCRM is extremely organized and efficient...I primarily went to the Garden City office which was small. The waits were generally ~ 10 min, and I always saw the same staff, so it felt quite friendly....~14,000-18,000/cycle (includes anesthesia, ICSI, clinic visits, egg retrieval, and transfer)... [Nursing staff] Excellent. They seem very well informed of my history and the calls always feel very personal...
How was your experience with Hey-Joo Kang at CCRM New York?
Dr. Kang is warm, caring, and honest. She is straightforward in presenting recommendations and tries to set realistic expectations. She makes an effort to do all of the transfers herself. I have found her to be very approachable, supportive, and thoughtful in planning out next steps along this journey.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at CCRM New York?
My advice is not to be afraid to ask questions. She is very willing to answer them, and you are paying a lot, so you should ask whatever you need to in order to feel like you understand everything.
During treatment, were you treated like a number or a human with Hey-Joo Kang at CCRM New York?
Dr. Kang has always made each decision a collaborative one. She presents the options and alternatives openly and honestly. She shares her recommendations but has always remained open to my wishes and preferences. I believe that she cares a great deal about her patients as people and wants the best for them medically and personally.
Describe the protocols Hey-Joo Kang used in your cycles at CCRM New York and their degree of success.
I used an agonist/antagonist protocol for all of my cycles. I did a fresh transfer on all three during which I was trying to conceive. I got pregnant each time, although I unfortunately miscarried all of them, one of which we know was genetically normal.
Describe your experience with the nursing staff at CCRM New York.
Excellent. They seem very well informed of my history and the calls always feel very personal.
Describe your experience with CCRM New York.
CCRM is extremely organized and efficient.
Describe your experience with your monitoring appointments at CCRM New York.
I primarily went to the Garden City office which was small. The waits were generally ~ 10 min, and I always saw the same staff, so it felt quite friendly.
Describe the costs associated with your care under Hey-Joo Kang at CCRM New York.
~14,000-18,000/cycle (includes anesthesia, ICSI, clinic visits, egg retrieval, and transfer)
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM New York.
I did two day three transfers where I transferred three embryos. I also did one day 5 embryo where I transferred two embryos.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM New York
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
Tubal Blockage
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Hey-Joo Kang] was hesitant about transferring multiple embryos due to the higher risk for multiple babies. We wanted to transfer 2 and she agreed knowing our history...She made sure to explain all the risks and such but she was open to what we wanted...She always made me feel so comfortable, and I saw her every appointment. If she couldn’t see me she made sure to ask me if I was ok seeing her colleague. She always gave me the time I needed and answered all my questions and never rushed me. Kept rooting for us during a cycle and always made us feel confident. I would highly recommend her to anyone and everyone!
They [nurses at Weill Cornell Medical College] were all amazing, warm and caring...Monitoring is done early in the morning and you sign in. Everyone is called according to when the signed in. It goes by very quickly...They are very well organized for a very busy clinic. You feel like you’ll wait forever but it goes very quickly. The clinic is clean and nice. It is also easy to find and get to. They are always available for any questions you may have and are polite.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She was extremely helpful every treatment and cycle. Always took the time to explain everything and answervall my questions and never rushed me. She was compassionate and understanding and made us feel very comfortable. She didn’t overwhelm us and wasn’t rude or harsh, she spoke to us with respect and care. I couldn’t say enough good things.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I went to a previous clinic where I met with a doctor, she wrote up a plan and than I never saw her again in that year I instead saw someone new every time I went. I switched to Cornell with Dr. Kang and was immediately happy that I did. She always made me feel so comfortable, and I saw her every appointment. If she couldn’t see me she made sure to ask me if I was ok seeing her colleague. She always gave me the time I needed and answered all my questions and never rushed me. Kept rooting for us during a cycle and always made us feel confident. I would highly recommend her to anyone and everyone!
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
We did clomid and iui for 3 cycles and planned to do gonal-f injections if those cycles didn’t work. They didn’t so we did one cycle of the injections and got pregnant, we heard a heartbeat but then at 8 weeks it was gone. We ended up doing a d&c. We decided to go straight to IVF after that being our 3rd loss.
Describe your experience with the nursing staff at Weill Cornell Medical College.
They were all amazing, warm and caring.
Describe your experience with Weill Cornell Medical College.
They are very well organized for a very busy clinic. You feel like you’ll wait forever but it goes very quickly. The clinic is clean and nice. It is also easy to find and get to. They are always available for any questions you may have and are polite.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
Monitoring is done early in the morning and you sign in. Everyone is called according to when the signed in. It goes by very quickly, there are a bunch of nurses on staff to help it go quickly and amoothly so you wait at most a half an hour.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
They take most insurances but mine only covered a few cycles.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
She was hesitant about transferring multiple embryos due to the higher risk for multiple babies. We wanted to transfer 2 and she agreed knowing our history ofblosses. She made sure to explain all the risks and such but she was open to what we wanted.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
6
NPS
6
Age 42
2 IUI
1 IVF
Donor Sperm
Uterine Fibroids
European
Income $100K - $199K
Doctor
Doesn't Recommend
Doesn't Recommend
Successful
She [Dr. Kang] definitely knows what she's doing and has all the protocols down that she uses and can troubleshoot as the cycle progresses to get you where you need to be. She's very professional and quick when she needs to be during those morning appts when there are so many women waiting for their bloodwork, ultrasounds, etc. You can feel rushed when you're with her but that's not totally her fault if the clinic takes on so many patients. I realize she's very busy but sometimes I would have preferred to talk to her directly instead of the nurse when they'd call with results and the instructions for the upcoming days...
There were set hours [at Weill Cornell] every morning that you would show up, first come first served so some days took longer than others. You'd sit in a large waiting area that was most of the time full, sometimes with limited seating. It was convenient because the hours were so early before I had to be at work.... I felt confident in their medical knowledge, services, etc. It was very convenient to where I lived and worked and that was a major strength since I spent so much time there, especially very early in the morning before work. A weakness would be so many patients and feeling like a number/assembly line. It's very expensive if you don't have insurance to cover any of the charges...
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She definitely knows what she's doing and has all the protocols down that she uses and can troubleshoot as the cycle progresses to get you where you need to be. She's very professional and quick when she needs to be during those morning appts when there are so many women waiting for their bloodwork, ultrasounds, etc. You can feel rushed when you're with her but that's not totally her fault if the clinic takes on so many patients. I realize she's very busy but sometimes I would have preferred to talk to her directly instead of the nurse when they'd call with results and the instructions for the upcoming days.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Relax and go with the flow, realizing the clinic is very busy and can seem overwhelming while you wait each morning in the waiting room.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
It's hard not to feel like a number when there are many women seen at this clinic, and they have to get through all those patients each morning, but I did feel a connection with her. There were times when we would get caught up in conversation and a nurse would come in to move her along to the next patient.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
For the first 2 cycles with IUI, I think because of my advanced age I was on injectable fertility drugs vs oral. The first cycle was one IUI but the second cycle I did back to back day IUIs with 2 different sperm donors. Dr Kang recommended trying this in case there was an issue with the sperm, kind of a "why not" to cover all bases, though if it worked I wouldn't know who was the donor. If I remember correctly I took birth control pills for a little while to reset my ovaries before starting the next cycle. Had about a month off I think before starting injectables again for the IVF. With that cycle also gave daily progesterone injections after the transfer and for several weeks once I knew I was pregnant. I only had 4 embryos make it to day 3 so didn't have options of testing/sexing them. Utilized ICSI and transferred all 4. I think I was given <10% chance of getting pregnant, and of that <10%, <10% chance of having twins. I delivered fraternal b/g twins Nov 2016.
Describe your experience with your nurse at Weill Cornell Medical College.
For the most part they were to the point and quick. You could tell that had many patients to deal with and didn't have a lot of time to spend with you. They did their job well but lacking some bedside manner.
Describe your experience with Weill Cornell Medical College.
I felt confident in their medical knowledge, services, etc. It was very convenient to where I lived and worked and that was a major strength since I spent so much time there, especially very early in the morning before work. A weakness would be so many patients and feeling like a number/assembly line. It's very expensive if you don't have insurance to cover any of the charges.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
There were set hours every morning that you would show up, first come first served so some days took longer than others. You'd sit in a large waiting area that was most of the time full, sometimes with limited seating. It was convenient because the hours were so early before I had to be at work.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
For every dr appt or monitoring appt there was a copay coinsurance to pay, plus copay/coinsurance for blood work, andrology services. For the IVF there was a set fee that was pretty inclusive for the cycle.
Describe Hey-Joo Kang's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Weill Cornell Medical College.
My doctor stuck with the recommendation for my age which was 4 since I only had 4 anyway. She was hoping I'd have more than 4 so I could freeze some embyros. I have a feeling she may have transferred more if I had them and I consented since she really wanted this to work for me.
6
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
1
NPS
2
Age 33 - 34
3 IUI
Recurrent Pregnancy Loss
South Asian
Income $500K
Lawyer
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Kang was very well-meaning, but she completely missed the mark in diagnosing my case with her cut-and-dry approach to my two late first-trimester losses. She concludes, based on my losses, thar my egg quality was more poor than my age of 32 would suggest, and chalked it up to genetics. What she failed to discover was that I do indeed have a mild case of PCOS. She was aware that my younger sister had a strong case of PCOS and never bothered to run any additional diagnostic blood work (testosterone levels, hemoglobin a1c), which are suggestive that I have it. If she had not been so dismissive, my issues might have been treated simply with metformin. Instead, I had 5 unsuccessful cycles with her over the course of a year. Complete waste
I mistakenly paid out of pocket for two cycles [at Cornell] which were actually covered by my insurance. This was later credited back to me after I spotted the error and complained...Clinic is a zoo. No point-person designated from nursing team to your case. No means of contacting your doctor directly...Dr. Kang was very well-meaning, but she completely missed the mark in diagnosing my case with her cut-and-dry approach to my two late first-trimester losses. She concludes, based on my losses, thar my egg quality was more poor than my age of 32 would suggest, and chalked it up to genetics. What she failed to discover was that I do indeed have a mild case of PCOS. She was aware that my younger sister had a strong case of PCOS and never bothered to run any additional diagnostic blood work (testosterone levels, hemoglobin a1c), which are suggestive that I have it. If she had not been so dismissive, my issues might have been treated simply with metformin. Instead, I had 5 unsuccessful cycles with her over the course of a year. Complete waste of time. In addition, when it came to my thyroid, which was slightly elevated, she started me off on too high of a dose. When we later dialed it back, my body had become resistant to the lower dose. She should have been more measured in treating this condition. Similarly, with her dosage suggestion on my first injectable cycle, my estrogen skyrocketed and I was at risk of hyperstimulation. She never cautioned me not to exercise and should definitely have kept me on a more conservative dose.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang was very well-meaning, but she completely missed the mark in diagnosing my case with her cut-and-dry approach to my two late first-trimester losses. She concludes, based on my losses, thar my egg quality was more poor than my age of 32 would suggest, and chalked it up to genetics. What she failed to discover was that I do indeed have a mild case of PCOS. She was aware that my younger sister had a strong case of PCOS and never bothered to run any additional diagnostic blood work (testosterone levels, hemoglobin a1c), which are suggestive that I have it. If she had not been so dismissive, my issues might have been treated simply with metformin. Instead, I had 5 unsuccessful cycles with her over the course of a year. Complete waste of time. In addition, when it came to my thyroid, which was slightly elevated, she started me off on too high of a dose. When we later dialed it back, my body had become resistant to the lower dose. She should have been more measured in treating this condition. Similarly, with her dosage suggestion on my first injectable cycle, my estrogen skyrocketed and I was at risk of hyperstimulation. She never cautioned me not to exercise and should definitely have kept me on a more conservative dose.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
If yours is a very clear-cut case, you'll be okay. If there's the slightest ambiguity, however, you would be better served by a different RE.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I saw Dr. Kabg frequently during the course of monitoring, which helped me feel more connected to her.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
As a means to address what she decided was poor egg quality, my treatments aimed to produce superovulation, thus increasing the possibility of releasing a healthy egg. I released multiple eggs with each treatment, and only had one pregnancy--a chemical pregnancy--resulting on the 5th cycle of treatment. This, after having gotten pregnant naturally relatively easily prior to seeing her.
Describe your experience with the nursing staff at Weill Cornell Medical College.
No real point-person. One particular nurse was lazy, would have me coordinate directly with pharmacy to obtain contact info and to confirm they received the prescription.
Describe your experience with Weill Cornell Medical College.
Clinic is a zoo. No point-person designated from nursing team to your case. No means of contacting your doctor directly.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
I mistakenly paid out of pocket for two cycles which were actually covered by my insurance. This was later credited back to me after I spotted the error and complained.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
1
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
2 of 5
2
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
0
NPS
8
Age 38
7 IUI
2 IVF
Donor Sperm
Diminished Ovarian Reserve
European
Income $50K - $99K
Accountant
Doesn't Recommend
Neutral
Unsuccessful
She [Dr. Khang] talked about doing IVF at each meeting. She wouldn't give IUI a chance even when there was no medical basis for assuming IUIs would fail and IVFs would succeed. All my IUIs and IVFs with her failed, even though she told me I had a 50% chance for a take-home baby with my IVFs. She was amazed at the number of eggs retrieved and the visual quality of the embryos, and yet did not bother to explain or phone with a theory as to why my IVFs failed...In a HSG, she's too rough and doesn't succeed in threading the catheter into my uterus so instead she uses a pliar-like device that causes a lot of pain and damage/blood loss to the cervix. She instructs me to do an IUI 48 hours after the HCG trigger shot, even her nurse told me the timing was wrong...
It's an efficient clinic [Weill Cornel], they "process" hundreds of patients each morning. Most staff are friendly and remember you on a personal name basis if you cycle for several months. Because there are so many patients, it seems the doctors don't recall what you did in prior cycles - sometimes I find myself needing to remind them that I did X and it didn't work so let's try something else. There seems to be a lack of continuity of care, and that they don't care about whether IUI cycles succeed because they don't report those to the CDC...A nurse phoned in progesterone to a pharmacy, pharmacy told her they didn't have any that night, and she didn't bother to contact me to ask for an alternate pharmacy, she just went home for the evening...
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
She makes up things (for example: my ovaries are "too small") to manipulate a patient to do the AMH blood test to push a 36 year old to do IVF after only 1 failed IUI. In a HSG, she's too rough and doesn't succeed in threading the catheter into my uterus so instead she uses a pliar-like device that causes a lot of pain and damage/blood loss to the cervix. She instructs me to do an IUI 48 hours after the HCG trigger shot, even her nurse told me the timing was wrong.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Try other doctors at Cornell. Avoid Dr. Kang.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
At the Long Island office there was more time for questions versus the NYC office.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
She talked about doing IVF at each meeting. She wouldn't give IUI a chance even when there was no medical basis for assuming IUIs would fail and IVFs would succeed. All my IUIs and IVFs with her failed, even though she told me I had a 50% chance for a take-home baby with my IVFs. She was amazed at the number of eggs retrieved and the visual quality of the embryos, and yet did not bother to explain or phone with a theory as to why my IVFs failed. She doesn't feel accountable or responsible to the patient after pushing me to do IVF for so long, to have good prospects, and then no pregnancy / very early miscarriage.
Describe your experience with the nursing staff at Weill Cornell Medical College.
Nurse would contradict doctor's rationale as to IUI timing or timing and safety of mock trial transfer (do it during an IUI cycle after the IUI without caring about introducing an infection into the uterus while I might be pregnant).
Describe your experience with Weill Cornell Medical College.
It's an efficient clinic, they "process" hundreds of patients each morning. Most staff are friendly and remember you on a personal name basis if you cycle for several months. Because there are so many patients, it seems the doctors don't recall what you did in prior cycles - sometimes I find myself needing to remind them that I did X and it didn't work so let's try something else. There seems to be a lack of continuity of care, and that they don't care about whether IUI cycles succeed because they don't report those to the CDC.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
My insurance paid for blood work and ultrasounds but not for IUIs and IVFs.
What specific things went wrong at Weill Cornell Medical College?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Weill Cornell Medical College.
A nurse phoned in progesterone to a pharmacy, pharmacy told her they didn't have any that night, and she didn't bother to contact me to ask for an alternate pharmacy, she just went home for the evening.
0
Doctor
Hey-Joo Kang
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
8
NPS
7
Age 31
1 IVF
Male Factor
Other
European
Income $100K - $199K
Doctor
1st of 2 Docs
1 IVF With Other Docs
Neutral
Neutral
Unsuccessful
My primary doctor was Dr. Kang. I really liked her. She called me at important points of our cycle. Dr. Kliegman performed one of my ultrasounds and then my egg retrieval and I felt he was a little rough and did not have a warm bedside manner. When Dr. Kang called me the evening of my retrieval, she apologized for him. She was at another location on the day of my planned transfer and went out of her way to see me after her clinic and perform the transfer herself. She also trained/residency with my local ob-gyn, so maybe she felt like she needed to go out of the way to be more personable
Truthfully, we cycled at Cornell because we were supposed to time with TESE. That being said, I was there as a tourist, so a busy clinic didn't bother me - I was just along for the ride and it was my first IVF so I didn't know what to expect. I was seen at the Upper East Side clinic, which was very clean, updated, and efficient. Monitoring appointments are performed early in the cycle by fellows in training, which I didn't min. My husband is in his fellowship and I work at a hospital, so I understand the necessity of learning/teaching. Later in the cycle all monitoring will be done by attending physicians - never technicians/nurses. All IVF coordinators were friendly and answered questions by email/phone within a few hours. Despite my recollection of having good communication with the IVF team, we actually had better communication on behalf of the urology staff. Some ot
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
My primary doctor was Dr. Kang. I really liked her. She called me at important points of our cycle. Dr. Kliegman performed one of my ultrasounds and then my egg retrieval and I felt he was a little rough and did not have a warm bedside manner. When Dr. Kang called me the evening of my retrieval, she apologized for him. She was at another location on the day of my planned transfer and went out of her way to see me after her clinic and perform the transfer herself. She also trained/residency with my local ob-gyn, so maybe she felt like she needed to go out of the way to be more personable
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Expect to interact with multiple doctors in addition to Dr. Kang
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
Dr. Kang personally was fabulous and gave me a lot of personal attention, but she practiced in a very busy academic clinic setting. I didn't see the same doctor for monitoring appointments and she did not perform my egg retrieval. She did go out of her way to ensure she performed my embryo transfer. She personally called me with important developments throughout the cycle and I liked all the nurses and coordinators.
Describe the protocols Hey-Joo Kang used in your cycles at Weill Cornell Medical College and their degree of success.
antagonist protocol (?) Follistim, Menopur, Ganirelix. 2 weeks of suppression with OCPs.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Amy, and ?)
Always answered phone calls and emails within a few hours. Very personable and approachable.
Describe your experience with Weill Cornell Medical College.
Truthfully, we cycled at Cornell because we were supposed to time with TESE. That being said, I was there as a tourist, so a busy clinic didn't bother me - I was just along for the ride and it was my first IVF so I didn't know what to expect. I was seen at the Upper East Side clinic, which was very clean, updated, and efficient. Monitoring appointments are performed early in the cycle by fellows in training, which I didn't min. My husband is in his fellowship and I work at a hospital, so I understand the necessity of learning/teaching. Later in the cycle all monitoring will be done by attending physicians - never technicians/nurses. All IVF coordinators were friendly and answered questions by email/phone within a few hours. Despite my recollection of having good communication with the IVF team, we actually had better communication on behalf of the urology staff. Some other patients I met seemed annoyed that they had to come to the Upper Eastside location on weekends for monitoring and procedures if they were otherwise being followed at another office location. We were paying completely out of pocket; payment was required in full within the first few days of monitoring. Also had to pay in full upfront for saline sonogram, retrieval anesthesia and facility fee since performed in an OR. There were extra embryology fees as well, since we had to use ICSI.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
I had traveled for this cycle, so I was at the will of the clinic regardless of wait times. I would typically check in early and be done by 9 am. there were always a ton of women in the waiting room and all seemed to move pretty quickly.
Describe the costs associated with your care under Hey-Joo Kang at Weill Cornell Medical College.
~$11K for the cycle (not meds) and ~$2k for ICSI. $14K for micro-TESE and a surgeon stand by fee. Out of pocket for meds was about ~$5k Egg retrieval performed in an OR, so anesthesiologist and facility fee also required. Maybe covered by insurance if local.
8
Doctor
Hey-Joo Kang
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
7
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
NPS
10
NPS
10
Age 30 - 31
1 IVF
Unexplained
European
Income $500K
Marketer or PR
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really feel like Dr. Kang and her team knew me and were invested in me getting pregnant. It's hard to believe with such a crowded waiting room - you know they have a lot of patients. But I never felt rushed, I felt like we were real partners in the whole journey. We felt like she gave us all the information we needed to make decisions and keep moving forward; she didn't confuse us, and she was able to relay info and options to us in a way that we completely understood, even if it was complicated. She thoughtfully answered every question we ever asked, no matter how silly or basic.
They [the nurses] called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them... I never found myself waiting excessively, even when it was especially crowded.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
I was referred to Dr. Kang by a friend, and I will be forever grateful to her. I have since recommended Dr. Kang to numerous friends dealing with infertility. Because of her, not only do I have my beautiful twin boys, but I stopped feeling so sorry for myself during the process of trying to get pregnant. It was a process, and my husband and I felt like Dr. Kang was on our team. When the first IVF transfer took but then ended in a chemical pregnancy, we were sad and frustrated, but Dr. Kang made us feel like there was always a plan, always a goal to focus on, and we would just keep adjusting the plan until we reached our goal. She is incredibly straightforward, not super warm and fuzzy, but neither are we. I wasn't looking for a therapist or a friend, I was looking for a doctor who would guide us through this process and work with us until we got there. She didn't sugar coat things, but (different from a past experience with a different doctor) even when she was delivering bad news, I felt like she was our partner and that we would get through it. We felt like she gave us all the information we needed to make decisions and keep moving forward; she didn't confuse us, and she was able to relay info and options to us in a way that we completely understood, even if it was complicated. She thoughtfully answered every question we ever asked, no matter how silly or basic. And when we finally got pregnant with our twins (we transferred 2 embryos the second time during a natural/frozen cycle), and we heard the heartbeats, we cried, and Dr. Kang hugged us both, and it was a real celebration of finally achieving our common goal. We did not feel like we were just another medical chart. I still think of her often, and look forward to the day I return to her when we're ready for baby #3. I cannot speak more highly of her.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Listen to her, and remember that you're not looking for a BFF or therapist, you're looking for someone who will be your true partner in achieving your goal of getting pregnant.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
I really feel like Dr. Kang and her team knew me and were invested in me getting pregnant. It's hard to believe with such a crowded waiting room - you know they have a lot of patients. But I never felt rushed, I felt like we were real partners in the whole journey.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Diana)
It was what you would expect from a top-notch facility. They called back quickly, delivered news with compassion, whether good or bad. They kept everything organized and got you answers when you needed them.
Describe your experience with your monitoring appointments at Weill Cornell Medical College.
There were "monitoring hours," but since I was working full time, the early morning window didn't bother me. It was a pretty crowded waiting room, but organized and serene. Check-in was done by a personalized card with a barcode each patient had, which was really efficient. I never found myself waiting excessively, even when it was especially crowded.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Upper East Side
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2013 - 2014, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
Male Factor
Poor Egg Quality
Income $200K - $499K
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Did a great job keeping us informed of our different protocols and the reasoning behind them. Also did a great job keeping our spirits high. As a fellow Asian American, my wife found it very easy to trust and relate to Dr. Kang. She was the perfect balance of warmth and bluntness.
With a small practice out in Garden City, LI, it never felt crowded and there was rarely anyone waiting in the waiting room. NP's also gave us the proper amount of attention. The only time it felt like an IVF factory was at the Cornell facility in the city for blood draws and procedures... Dr. Kang's practice, itself, felt very small and personal.
How was your experience with Hey-Joo Kang at Weill Cornell Medical College?
Very nice, very sweet but very thorough and direct. Did a great job keeping us informed of our different protocols and the reasoning behind them. Also did a great job keeping our spirits high. As a fellow Asian American, my wife found it very easy to trust and relate to Dr. Kang. She was the perfect balance of warmth and bluntness. Compared to our previous doctor (Dr. Hershlog) and clinic, the difference was almost night and day. Dr. Kang's practice was efficient, organized, and didn't feel as much like a "IVF Factory" like other clinics.
What's one piece of advice would you give a prospective patient of Hey-Joo Kang at Weill Cornell Medical College?
Trust in the protocol that she develops for you and try your best to relax and stay confident. Save your stress for when dealing with your inevitable insurance issues (no fault of Dr. Kang or her practice). And when it comes time for the weekly/daily blood tests in the city, get to the hospital as early as you can since it gets crowded quickly since everyone is trying to squeeze it in before work.
During treatment, were you treated like a number or a human with Hey-Joo Kang at Weill Cornell Medical College?
With a small practice out in Garden City, LI, it never felt crowded and there was rarely anyone waiting in the waiting room. NP's also gave us the proper amount of attention. The only time it felt like an IVF factory was at the Cornell facility in the city for blood draws and procedures. But that is expected since it's a huge hospital. Dr. Kang's practice, itself, felt very small and personal.
Describe your experience with your nurse at Weill Cornell Medical College. (Assigned nurse: Amy)
Nothing stood out negatively or positively. They performed their job and we had no qualms. They were helpful when called upon and we never felt like we were being brushed off.
10
Doctor
Hey-Joo Kang
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Weill Cornell Medical College
Long Island
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Educational Resources
6 of 5