Hyacinth Nicole Browne

Kindbody

Rated 7.7
Strongly recommend: 48%Neutral: 33%Don't recommend: 19%7.7
48% strongly recommend
12 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Yale
Residency
Yale
Fellowship
National Inst of Health

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Hyacinth Nicole Browne works in 1 office at

Kindbody
Rated 6.4
Strongly recommend: 54%Neutral: 15%Don't recommend: 30%6.4

Explore Clinic
Bryant Park
693 5th Ave
New York, NY 10022

12 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2021, 4 Eggs Frozen
NPS
8
NPS
7
Age 31 - 33
3 Egg Freezing
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Unexplained
European
Income $200K - $499K
Engineer
2nd of 2 Docs
IVF With Other Docs
1 Egg Freezing With Other Docs
Neutral
Neutral
Success w/ Doc Not sure
Dr. Brown remembers my name, where I grew up and what my goals are. It seems simple but she treats me like a person and listens to me at every stage. She walks me through each step with as much detail as I ask and pauses when I need a break... She has been my partner in my journey before I had one and I now our coach as we navigate our fertility journey together...Her number one goal for me is what I have stated my number one goal is and she has provided all the options to make it a reality without pressure to do the "right thing".
The clinic is still finding its way. There is greater transparency than I have had with other clinics but less experience...Kindbody is really good at the easy stuff and, in my honest opinion, they have had a harder time with less straight forward cases...after months of fertility treatment you get to know your body and which arm or vein might be better, one nurse never listened and it was always painful, physically and emotionally, to work with her.
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Brown is honest, at times it can be a lot of information to receive. Dr. Brown will take my lead, am I in a position today, emotionally, to dig into all the possibilities or do I need her to focus on the one path we are on right now? Once I learned to set my boundaries and advocate for what type of care I wanted, Dr. Brown has been amazing. First I had to get past the fear and anxiety of every conversation, but that was more with me that Dr. Brown. She has never been cold. She is warm and empathetic and might want me to have a baby even more that I do! She has been my partner in my journey before I had one and I now our coach as we navigate our fertility journey together.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Be clear is what you want and ask every question you have.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr. Brown remembers my name, where I grew up and what my goals are. It seems simple but she treats me like a person and listens to me at every stage. She walks me through each step with as much detail as I ask and pauses when I need a break. Her number one goal for me is what I have stated my number one goal is and she has provided all the options to make it a reality without pressure to do the "right thing".
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I have DOR, so we did multiple rounds of egg retrievals in an attempt to preserve my fertility. We did high dose cycles to try to stimulate multiple follicle growth but my body was not receptive and the high dose vs low dose protocol did not change the outcomes.
Describe your experience with the nursing staff at Kindbody.
Some are amazing and others are not. Some were compassionate and kind while others ignored me. After months of fertility treatment you get to know your body and which arm or vein might be better, one nurse never listened and it was always painful, physically and emotionally, to work with her.
Describe your experience with Kindbody.
The clinic is still finding its way. There is greater transparency than I have had with other clinics but less experience. The doctors have years are experience behind them but not at Kindbody. Kindbody is really good at the easy stuff and, in my honest opinion, they have had a harder time with less straight forward cases. The communication with Kindman who my partner had to work with to determine any fertility concerns on their end, has been really disappointing. If I hadn't worked with Kindbody prior and new about my partners male fertility issues, I would have sought a clinic with more experience with male fertility support. Right now we are working with Kindbody for me, Kindman for my partner, and the issue he needs resolved is being out sourced to another doctor because Kindman isn't able to provide that service.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
Cost isn't always clear and everything seems to be unsure if there is coverage. There are no clear answers and so much of that research has been on me as the patient to call my insurance company with the codes to determine cost and coverage.
What specific things went wrong at Kindbody?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody.
Kindbody has improved their communication via their website since I started working with them in 2019. Now they are more responsive but in the past I would have to reach out to get information that I was told would be sent to me. This included time sensitive protocol changes. My partner and I are seeing different doctors at the clinic and the communication between our doctors and back to us had been less than ideal. We have to chase them for updates or tell one doctor what the other one has been doing, I had assumed they would be communicating with each other more closely.
8
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
7
Clinic
Kindbody
NYC Flatiron
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
0
NPS
0
Age 36
Income $100K - $199K
1st of 2 Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Once I started treatment, I never spoke to her [Dr. Browne] again. I later found out that while she was my doctor on record, she provided zero input as to my medication or treatment plan. She did not do the retrieval. She did not check in. NOTHING...Dr. Browne saw me only at the initial consultation which was actually months prior to when I started the treatment plan...there was very little strategy to my cycle and I was treated like a number, given the same treatment, medical dosing, and timing as they would give someone 10 years younger. It is clear that my treatment plan was not individualized at all....
There were a number of missteps from the nursing team [at Kindbody]. The portal where they provided my medication instructions each day was unclear and there were mixed messages as to what medications I should take...Completely unorganized, horrible service, staff doesn't return messages or calls...If you leave them messages on the portal, no one responds for days or even weeks...
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Browne saw me only at the initial consultation which was actually months prior to when I started the treatment plan. She gave me a very practiced "spiel" which she clearly gives everyone and it was not at all a two-way conversation. Once I started treatment, I never spoke to her again. I later found out that while she was my doctor on record, she provided zero input as to my medication or treatment plan. She did not do the retrieval. She did not check in. NOTHING.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Just don't do it. I was completely mistreated under the care of Dr .Browne. This clinic may offer you good pricing, but you will pay for it when you have to re-do the treatment somewhere else...and that's assuming nothing bad happens to you due to oversight given the lack of attention.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
I was given a very generic treatment plan. I spoke to the doctor only at the consultation point and never once saw or spoke to another doctor until the retrieval. During every routine ultrasound, the nurses in the office barely even spoke to me and chatted about to themselves without acknowledging or giving me insight as to my progress.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I reviewed my treatment history with multiple other doctors, one of which is a colleague of hers. It is apparent that there was very little strategy to my cycle and I was treated like a number, given the same treatment, medical dosing, and timing as they would give someone 10 years younger. It is clear that my treatment plan was not individualized at all. They did not consider my age and Kind Body actually admitted that they could have done a number of different things differently to achieve good results, such as starting me on a pill or patch prior to the cycle, increasing my dosage, and delaying the retrieval by a few days.
Describe your experience with the nursing staff at Kindbody.
There were a number of missteps from the nursing team . The portal where they provided my medication instructions each day was unclear and there were mixed messages as to what medications I should take. At the final hour while I was supposed to be doing my trigger shot, they also told me to continue taking menopur and ganerelix...which was a mistake. I luckily caught it, however, had a really difficult time getting in tough with the nursing team to confirm it. If you leave them messages on the portal, no one responds for days or even weeks. It's a disaster.
Describe your experience with Kindbody.
Completely unorganized, horrible service, staff doesn't return messages or calls, and this place is very clearly just a money making scheme. They do not care at all about your wellness, and it is very apparent that they do not care about your success.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
$6950, not including medication
What specific things went wrong at Kindbody?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kindbody.
There was a miscommunication on the portal where they give your medication instructions each day. Instructed me to take additional drugs than needed which could have harmed my outcome. They also failed to answer messages and phone calls in a timely matter.
0
Doctor
Hyacinth Nicole Browne
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
1 of 5
0
Clinic
Kindbody
Bryant Park
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
1
NPS
0
Age 34
1 IUI
Anovulation
PCOS
Unexplained
Black or African-American
Income $200K - $499K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Browne does not give you any information unless you specifically ask for it...did not feel like she was actively engaged in my specific case. She often called me and asked ME what medications she had prescribed me. She missed multiple phone call appts as well without acknowledging until I reached out...PCOS has several recommended lifestyle changes and vitamins, but she never raised them til AFTER my IUI cycle when I pressed again on what else should be done to better my chances in subsequent cycles...
If Kindbody weren’t branded as a place to make everything easier, simple and transparent, maybe I would have less disdain. It’s worse or at best like a standard doctor’s office...had to stalk finance for billing - had to follow up with nurses on prescriptions being called in after they sent me messages saying it had been done - no one asked me about my medications I took until I brought up contradictions - conflicting exercise information - told me to stop taking prenatal vitamins after 1st positive pregnancy test...
How was your experience with Hyacinth Nicole Browne at Kindbody?
She is a fast talker (I’m a fast talker, but wow) who speaks as if you are also a doctor and / or gone through this experience multiple times. She frequently stated contradictory things on callas and then messages. She did not feel like she was actively engaged in my specific case. She often called me and asked ME what medications she had prescribed me. She missed multiple phone call appts as well without acknowledging until I reached out.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Ask everything on the phone and follow up with a message to ensure she isn’t changing her mind. Take it upon yourself to check with the nursing staff on things as she often does not relay.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr Browne does not give you any information unless you specifically ask for it. As this is not an intuitive process, that can be quite stressful. PCOS has several recommended lifestyle changes and vitamins, but she never raised them til AFTER my IUI cycle when I pressed again on what else should be done to better my chances in subsequent cycles. Often when I did ask questions, she would reply answering only part of it, resulting in more messages and delays. She would tell me she would communicate xyz to the team to reach out to me on next steps and several days would pass, I would reach out to said team and they said they hadn’t heard anything.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
Clomid + injectable IUI due to PCOS
Describe your experience with your nurse at Kindbody. (Assigned nurse: Anna)
Anna was nice, but cold at the same time. I preferred interacting with the assistants like Amanda who felt like actual humans and treated me as such. I felt rushed by Anna in appts unless she was accompanied by a trainee, which seemed to put her in a different disposition.
Describe your experience with Kindbody.
If Kindbody weren’t branded as a place to make everything easier, simple and transparent, maybe I would have less disdain. It’s worse or at best like a standard doctor’s office. Finance has no idea what is happening with your case and takes EXTREMELY long to process even if you are meant to be starting a cycle. Finance also charged me without any receipt or notice and when I reached out for clarity, they had no idea why it happened and just refunded me.... not the best vote of confidence. Nurses told me things contradictory to what Dr Browne said (eg Dr said I could not workout because I was at risk for ovarian hypertension, but 2 nurses told me I could workout. I had to ask a 3rd nurse to speak to Dr and make a final answer).
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
Roughly $4,000
What specific things went wrong at Kindbody?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
Describe the specific things that went wrong at Kindbody.
- had to stalk finance for billing - had to follow up with nurses on prescriptions being called in after they sent me messages saying it had been done - no one asked me about my medications I took until I brought up contradictions - conflicting exercise information - told me to stop taking prenatal vitamins after 1st positive pregnancy test (so confused...)
1
Doctor
Hyacinth Nicole Browne
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
3 of 5
0
Clinic
Kindbody
NYC Flatiron
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
1 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, 10 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
PCOS
Uterine Fibroids
Black or African-American
Income $200K - $499K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Browne was extremely kind with great bedside manner. She contacted me the evening following my treatment to give me the results on number of eggs obtained, and the morning following to identify how many were frozen...She explained how the retrieval went shortly after I woke up. I felt like I was receiving personalized treatment although I’m sure they see a lot of patients...
The tech platform Kindbody uses is super user friendly. They upload your medications and videos of how to use each one there. And show you how many follicles were seen on the ultrasound scan...The entire nursing and other staff were great, prompt and the technology system works excellent...Very affordable compared to other clinics...There’s a WhatsApp group you can contact if have questions taking the trigger shot.
How was your experience with Hyacinth Nicole Browne at Kindbody?
I expected to retrieve more eggs since I had PCOS and 50-60 follicles. But probably better they took the more conservative approach to my treatment to avoid potential symptoms of OHSS and I literally felt my stomach was going to burst from being distended due to the stimulation (ha). She explained a minor complication when going in and why the retrieval took slightly longer than expected. Overall great and patient doctor. I would use them again if needed.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
She is highly responsive. Contact her and message her through the portal anytime.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr. Browne was extremely kind with great bedside manner. She contacted me the evening following my treatment to give me the results on number of eggs obtained, and the morning following to identify how many were frozen (although I believe it was her day off on a Sunday). She explained how the retrieval went shortly after I woke up. I felt like I was receiving personalized treatment although I’m sure they see a lot of patients. Dr. Aimee was on call during my treatments to answer any questions I had about the medication. The entire nursing and other staff were great, prompt and the technology system works excellent.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
Due to my PCOS, conservative dosages Follistim (75 then 50 iud), Menopur (one vial), Ganirelix the week toward the end , both a Lupron and Pregnyl trigger shot (I messed up the dosage of my Pregnyl and called the clinic who saw me for a last minute appointment - all worked out in the end )
Describe your experience with your nurse at Kindbody.
They were open to answering questions when I went in for monitoring. They also responded quickly to messages sent through their technologically friendly and easy to use portal. Nurses and ultrasound tech were extremely personable and got to know each patients names especially by the end of the treatment cycle. There’s a WhatsApp group you can contact if have questions taking the trigger shot.
Describe your experience with Kindbody.
The tech platform Kindbody uses is super user friendly. They upload your medications and videos of how to use each one there. And show you how many follicles were seen on the ultrasound scan. The offices are modern and patient friendly, not dark and sterile.
Describe your experience with your monitoring appointments at Kindbody.
Generally runs on time. They have early morning appointments which you can also schedule online.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
There was a discount code at the time I enrolled. Very affordable compared to other clinics. Believe $5500 for treatment $2500 for meds
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody
NYC Flatiron
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 23 Eggs Frozen
NPS
10
NPS
10
Age 30
1 Egg Freezing
Income $200K - $499K
Engineer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Browne explained how my treatment would be tailored so that I would be at a minimal risk of OHSS while still getting many high quality eggs. She was extremely kind and patient during our visits, answering all of my questions and making sure I understood what the next steps were. I was able to text Dr. Browne one evening late on Friday night when I had an injection issue, which I felt like was above and beyond. I was super happy with my results and would totally recommend Dr. Browne to my friends and family!!
Kindbody was great at communicating to me all the steps for my cycle, and making sure I felt supported. Their prices were significantly cheaper than other places in NYC, but the quality of the care was amazing. They have a patient portal to review results and receiving additional instructions / documents from doctors, which made coordinating with the clinical team very easy...Hina and Anna [nurses] were so nice! I was able to text them questions at all hours, and make sure I was doing my injections properly.
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Browne performed my first round of egg freezing when I was 29. My AMH was quite high, around 9, which put me at risk for OHSS. Dr. Browne explained how my treatment would be tailored so that I would be at a minimal risk of OHSS while still getting many high quality eggs. She was extremely kind and patient during our visits, answering all of my questions and making sure I understood what the next steps were. I was able to text Dr. Browne one evening late on Friday night when I had an injection issue, which I felt like was above and beyond. I was super happy with my results and would totally recommend Dr. Browne to my friends and family!!
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Take advantage of Dr. Browne's experience and ask her a million questions. She is super patient!
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr. Browne gave me very personalized information. She always explained why she was increasing, adding, decreases doses depending on my bloodwork and ultrasounds during my egg freezing cycle. She was very kind in answering all of my questions, too!
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I started on 150 IU of Menopur, which was increased to 225 IU of Menopur on day 5 of stimulation since my estrogen was not rising as quickly as expected. I then started 250 IU of Ganirelix on day 9 of stimulation. I did my trigger shot on day 15.
Describe your experience with your nurse at Kindbody. (Assigned nurse: Hina Ahmed)
Hina and Anna were so nice! I was able to text them questions at all hours, and make sure I was doing my injections properly.
Describe your experience with Kindbody.
Kindbody was great at communicating to me all the steps for my cycle, and making sure I felt supported. Their prices were significantly cheaper than other places in NYC, but the quality of the care was amazing. They have a patient portal to review results and receiving additional instructions / documents from doctors, which made coordinating with the clinical team very easy.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
One egg freezing cycle was $5000. This did not include medications or anesthesia.
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody
NYC Flatiron
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
N/A
Age 33 - 34
10 IUI
1 IVF
Diminished Ovarian Reserve
Unexplained
South Asian
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Successful
Dr. Browne is an exceptional human being and amazing experienced doctor. She is super understanding and caring doctor. She would treat every patient with so much care and personal attention. She would directly text me and call me with all results and plan of action. She was available 24/7 even on weekends to answer any question through text and even on the phone. I have not seen or heard a doctor who would be so accessible to her patients in this manner. There was always direct communication with her during my clinic visits and through texts and phone calls.
Scheduling [at Hudson Valley Fertility] was a problem. But staff is very helpful. The clinic is well staffed, equipped and greatly maintained and in centrd location. Getting appointments was also easy. The facility has everything for IVF procedures. Staff were friendly and accessible.... She [Dr. Hyacinth Browne] is an expert in her field & treated me with minimal stimulation using medications as less as possible respecting my desire to use least medication with maximum results.
How was your experience with Hyacinth Nicole Browne at Hudson Valley Fertility?
Dr. Browne is an exceptional human being and amazing experienced doctor. She is super understanding and caring doctor. She would treat every patient with so much care and personal attention. She would directly text me and call me with all results and plan of action. She was available 24/7 even on weekends to answer any question through text and even on the phone. I have not seen or heard a doctor who would be so accessible to her patients in this manner. There was always direct communication with her during my clinic visits and through texts and phone calls. She always made sure I am well informed about what we plan to do. Her bedside manners are impressive and she cared and respected my feelings. She is an expert in her field & treated me with minimal stimulation using medications as less as possible respecting my desire to use least medication with maximum results. she made our dream come true to have baby. We are so blessed to have found her and without Dr. Browne expertise and medical care we would have not been able to hold our baby today.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Hudson Valley Fertility?
She is amazing doctor. She is the BEST in the whole northeast. Please see her and your dreams will come true of having a baby with her exceptional patient care and expertise in the field of fertility medicine.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Hudson Valley Fertility?
Dr. Browne is an amazing human being and a doctor. She is very caring, loving and understanding. She would explain every detail to us with patience and would treat me more than a patient. She wanted best things to happen for us interns medical care and results.
Describe your experience with the nursing staff at Hudson Valley Fertility.
Excellent
Describe your experience with Hudson Valley Fertility.
Scheduling was a problem. But staff is very helpful. The clinic is well staffed, equipped and greatly maintained and in centrd location. Getting appointments was also easy. The facility has everything for IVF procedures. Staff were friendly and accessible.
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Hudson Valley Fertility.
Yes I had very strong preference of single embryo transfer.
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
Operations
5 of 5
Scheduling
4 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2022, Unknown Success
NPS
10
NPS
10
Age 42
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Hyacinth Nicole Browne] is concise, gentle and compassionate. She takes time to listen to and answer all questions. In three separate visits I was guided through the processes I will face and was given information about all of my options for planning a family at this current stage of my life...My test results indicated that it is likely to expect 3-5 eggs can be retrieved and Dr. Browne explained that best chances for a pregnancy could be expected by choosing to fertilize with donor sperm at or just after the time of retrieval rather than to just freeze the eggs for fertilization at a later time.
[Kindbody] Strengths: Organized, Welcoming, Comfortable warm space. Receptionist was kind and accomodating. Very clean. Weaknesses: They don't offer evening appointments or appointments outside normal business hours...They [nurses at Kindbody] were delightful, answered all my questions, seemed happy to be there and proud to be part of the company. Made me feel confident that I would be well taken care of.
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Browne is concise, gentle and compassionate. She takes time to listen to and answer all questions. In three separate visits I was guided through the processes I will face and was given information about all of my options for planning a family at this current stage of my life.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
Don't hesitate to ask all questions and be sure to communicate all of your concerns because she is extremely knowledgeable.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
Dr. Browne spoke to me like someone who was concerned that I was unsure what I was facing.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I have not yet gone beyond the consultation and testing phase of the treatment process. Dr. Browne has suggested a course of treatment that includes taking estrogen at first and then following that with a full course of IVF hormones. My test results indicated that it is likely to expect 3-5 eggs can be retrieved and Dr. Browne explained that best chances for a pregnancy could be expected by choosing to fertilize with donor sperm at or just after the time of retrieval rather than to just freeze the eggs for fertilization at a later time.
Describe your experience with your nurse at Kindbody. (Assigned nurse: Amanda)
They were delightful, answered all my questions, seemed happy to be there and proud to be part of the company. Made me feel confident that I would be well taken care of.
Describe your experience with Kindbody.
Strengths: Organized, Welcoming, Comfortable warm space. Receptionist was kind and accomodating. Very clean. Weaknesses: They don't offer evening appointments or appointments outside normal business hours.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
Projected costs: $21,000-$25,000
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody.
No Comment
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Kindbody
NYC Flatiron
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
10
NPS
10
Age 42
1 IVF
Diminished Ovarian Reserve
Uterine Fibroids
East Asian
Income $50K - $99K
Writer
2nd of 2 Docs
1 IVF With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Browne is smart. I mean that in the most sincere way. She doesn't sugar coat things, however, she was optimistic and was thorough in testing for any obstacles (my previous RE neglected to do a saline sonogram which she did and found polyps) to maximize chances of success. ... I'm over 40, with diminished ovarian reserve. My previous cycle (day 3 fresh transfer with high doses of Menopur and Follistim) failed. Rather than upping the dose of injections, she went the opposite direction and did mini-IVF with only Follistim and Letrozole. I wasn't going to make a lot of eggs so she believed overstimming would fry the eggs.
The clinic [Kindbody] is women-led, women-run and centrally located in the Flatiron. The staff members are competent and caring. The IVF instructions and appointments are all accessible via a patient portal. Honestly, I can't think of a weakness at this point. ... I was in contact with Anna the most during my cycle. She coordinated my daily injections and scheduled all of my monitoring visits
How was your experience with Hyacinth Nicole Browne at Kindbody?
Dr. Browne is smart. I mean that in the most sincere way. She doesn't sugar coat things, however, she was optimistic and was thorough in testing for any obstacles (my previous RE neglected to do a saline sonogram which she did and found polyps) to maximize chances of success.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Kindbody?
She talks a little fast, so pay attention. You can almost see her thinking, analyzing.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Kindbody?
She was kind, patient, and answered all of my questions thoroughly without judgment.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Kindbody and their degree of success.
I'm over 40, with diminished ovarian reserve. My previous cycle (day 3 fresh transfer with high doses of Menopur and Follistim) failed. Rather than upping the dose of injections, she went the opposite direction and did mini-IVF with only Follistim and Letrozole. I wasn't going to make a lot of eggs so she believed overstimming would fry the eggs. Results were the same as the first cycle with a different RE. 4 eggs retrieved, 3 fertilized, two made it to day 3, however, they both arrested before day 5.
Describe your experience with your nurse at Kindbody. (Assigned nurse: Anna)
I was in contact with Anna the most during my cycle. She coordinated my daily injections and scheduled all of my monitoring visits.
Describe your experience with Kindbody.
The clinic is women-led, women-run and centrally located in the Flatiron. The staff members are competent and caring. The IVF instructions and appointments are all accessible via a patient portal. Honestly, I can't think of a weakness at this point.
Describe the costs associated with your care under Hyacinth Nicole Browne at Kindbody.
prices are transparent on their website, but my cycle was covered by insurance.
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kindbody.
She only does single embryo transfers.
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kindbody
NYC Flatiron
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Unknown Success
NPS
8
NPS
5
Age 40 - 42
6 IVF
Diminished Ovarian Reserve
PCOS
Uterine Fibroids
Black or African-American
Income $100K - $199K
Sales Representative
2nd of 2 Docs
1 IUI With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
She [Dr. Browne] is willing to do untested multiple embryo transfer as well as up to two tested embryos...Her bedside manner is so compassionate. She takes to time to throughly explain things. She also is helpful in providing great articles to read. She has been my biggest cheerleader while setting realistic expectations...She is clear and focused. She always seems as committed as the first time I met her to help me have a child. It seems as though it is truly her life’s work. She explains all the risks. And is willing to shift when new information arises in my treatment.
They [staff at New England Fertility Center] don’t communicate well with one another. And the finance department is a bit chilly in their responses. But they are tech savvy and their portal works well. Some of the nurses are very very compassionate. When things are trying they are encouraging. Their billing is wacky and it seems as though they don’t always keep track of when and what they are charging.
How was your experience with Hyacinth Nicole Browne at New England Fertility Institute?
She is clear and focused. She always seems as committed as the first time I met her to help me have a child. It seems as though it is truly her life’s work. She explains all the risks. And is willing to shift when new information arises in my treatment.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at New England Fertility Institute?
Always speak directly to her.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at New England Fertility Institute?
Her bedside manner is so compassionate. She takes to time to throughly explain things. She also is helpful in providing great articles to read. She has been my biggest cheerleader while setting realistic expectations.
Describe the protocols Hyacinth Nicole Browne used in your cycles at New England Fertility Institute and their degree of success.
I don’t remember them all..
Describe your experience with the nursing staff at New England Fertility Institute.
They are okay, but not as good as good as Dr. Browne.
Describe your experience with New England Fertility Institute.
They don’t communicate well with one another. And the finance department is a bit chilly in their responses. But they are tech savvy and their portal works well. Some of the nurses are very very compassionate. When things are trying they are encouraging. Their billing is wacky and it seems as though they don’t always keep track of when and what they are charging.
Describe your experience with your monitoring appointments at New England Fertility Institute.
It was VIP treatment. No wait.
Describe the costs associated with your care under Hyacinth Nicole Browne at New England Fertility Institute.
$25,000 for a whole Cycle. $895 for a visit with blood and ultrasound.
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New England Fertility Institute.
She is willing to do untested multiple embryo transfer as well as up to two tested embryos
What specific things went wrong at New England Fertility Institute?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at New England Fertility Institute.
On one of my protocols they gave me conflicting information as to the timing of my trigger shot. My doctor said one thing. But the nurse told me something else which caused me to ovulate early and my cycle was not successful. Also they couldn’t remember if they billed me for certain procedures..
8
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
5
Clinic
New England Fertility Institute
Stamford
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
3
NPS
3
Age 41
3 IVF
Diminished Ovarian Reserve
Male Factor
Poor Egg Quality
European
Income $200K - $499K
Engineer
2nd of 2 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
At the beginning, I thought she [Dr. Browne] was great but as things progressed she didn't seem sound on her own opinion and would change it, eg. when to trigger me etc. she often changed her mind at the last min (eg, 3 day transfer v 5 day). On the last attempt she did not clearly explain why the volume of eggs was so low.
The office staff [at Sher Fertility] in Westchester are lovely. I had Dr. Browne's mobile number and was able to call her. She responded to all my emails... The staff in the city office are rushed.
How was your experience with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
At the beginning, i thought she was great but as things progressed she didnt seem sound on her own opinon and would change it, eg. when to trigger me etc. she often changed her mind at the last min (eg, 3 day transfer v 5 day). On the last attempt she did not clearly explain why the volume of eggs was so low.
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Sher Fertility Solutions New York?
REally question her decisions, ask her why she keeps changing her mind. It felt like she was in a rush sometimes.
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
The office staff in Westchester are lovely. I had Dr. Browne's mobile number and was able to call her. She responded to all my emails.
Describe the protocols Hyacinth Nicole Browne used in your cycles at Sher Fertility Solutions New York and their degree of success.
1st attempt - Follistim (600) , menapur and generelix and HCG trigger - 6 eggs, 5 fertilized, 5 made it to Day 3. Transferred 3 at Day 3 other 2 did not make it to Day5. negative pregnancy test 2nd attempt - Natural IVF attemp with lower meds, Follistim (350), menapur and ganerelix - 2 eggs retrieved, both fertilized. Did not make it past day 4. - no transfer 3rd attempt - Lupron used this time. for 7 days. Follistim (600), menapur and ganerelix - 5 eggs, only 1 fertilized. - Scans showed 9 follicles measuring between 18 -20 but only 5 mature, only 1 fertilized. - transferred the 1 embryo on Day 3 - awaiting results.
Describe your experience with the nursing staff at Sher Fertility Solutions New York.
The staff in the Westchester office are great and caring. The staff in the city office are rushed.
What specific things went wrong at Sher Fertility Solutions New York?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Sher Fertility Solutions New York.
on my 1st attempt the nurse at Westchester forgot to schedule my intralipid infusion.
3
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
8
NPS
5
Age 31
2 IVF
Diminished Ovarian Reserve
Income $50K - $99K
3rd of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Browne] offered me her personal cell phone and would text me with results.she was also very caring.... She is a wonderful doctor with great bedside manner. She is great with women with diminished ovarian reserve and truly did what other doctors couldn’t do. I haven’t had success yet, but she did get me to respond to medications, which was much more than others could!... I did not benefit from the high dose protocols ( menopur, ganirelix) but did for low dose!
New England Fertility is very expensive for the out-of-pocket patient. The office is beautiful and clean/ the lady who takes blood is very nice and personable. The procedures are very organized! I highly recommend Dr. Browne for individualized attention.... I preferred to work with my doctor as much as possible, as the nurses weren’t very warm.... I believe one cycle without medications is around $17,000
How was your experience with Hyacinth Nicole Browne at New England Fertility Institute?
She is a wonderful doctor with great bedside manner. She is great with women with diminished ovarian reserve and truly did what other doctors couldn’t do. I haven’t had success yet, but she did get me to respond to medications, which was much more than others could!
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at New England Fertility Institute?
Trust her!
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at New England Fertility Institute?
She offered me her personal cell phone and would text me with results.she was also very caring.
Describe the protocols Hyacinth Nicole Browne used in your cycles at New England Fertility Institute and their degree of success.
I did not benefit from the high dose protocols ( menopur, ganirelix) but did for low dose!
Describe your experience with your nurse at New England Fertility Institute. (Assigned nurse: Helen )
I preferred to work with my doctor as much as possible, as the nurses weren’t very warm.
Describe your experience with New England Fertility Institute.
New England Fertility is very expensive for the out-of-pocket patient. The office is beautiful and clean/ the lady who takes blood is very nice and personable. The procedures are very organized! I highly recommend Dr. Browne for individualized attention.
Describe your experience with your monitoring appointments at New England Fertility Institute.
Monitoring was super convenient and fast!
Describe the costs associated with your care under Hyacinth Nicole Browne at New England Fertility Institute.
Very expensive if not covered under insurance! I believe one cycle without medications is around $17,000
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at New England Fertility Institute.
She prefers transferring one of its a 5-day embryo but will transfer multiple for 3-day embryos.
8
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
New England Fertility Institute
Stamford
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Successful
NPS
10
NPS
10
1 IVF
Male Factor
PCOS
Income $50K - $99K
4th of 4 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Browne is an amazing dr she’s so knowledgeable, sweet, caring , understanding, treats you like a friend and makes sure you know every detail there is to know , I’ve never been to such an amazing dr as she is . ... Take her advice and listen to her she knows what she’s doing be patient ... We did ultra sounds, blood, fertility drugs for a week and antibiotics, trigger shot , lots of monitoring.
Everything [at Sher Fertility of New York] is great ... had a great experience and wish I could do it all over again but we cannot afford it right now but dr brownes office is great and works with you and helps as much as they can. I would recommend them a millions times if I could [nurses] Sweet, caring and explains things properly ... [eset approach] I did two and sadly lost one and thank goodness I did that or I wouldn’t have my daughter
How was your experience with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Dr Browne is an amazing dr she’s so knowledgeable, sweet, caring , understanding, treats you like a friend and makes sure you know every detail there is to know , I’ve never been to such an amazing dr as she is .
What's one piece of advice would you give a prospective patient of Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Take her advice and listen to her she knows what she’s doing be patient
During treatment, were you treated like a number or a human with Hyacinth Nicole Browne at Sher Fertility Solutions New York?
Dr. Browne is amazing at what she does , she’s so friendly and knowledgeable
Describe the protocols Hyacinth Nicole Browne used in your cycles at Sher Fertility Solutions New York and their degree of success.
We did ultra sounds, blood, fertility drugs for a week and antibiotics, trigger shot , lots of monitoring.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Kamberi )
Sweet, caring and explains things properly
Describe your experience with Sher Fertility Solutions New York.
Everything is great had a great experience and wish I could do it all over again but we cannot afford it right now but dr brownes office is great and works with you and helps as much as they can. I would recommend them a millions times if I could
Describe the costs associated with your care under Hyacinth Nicole Browne at Sher Fertility Solutions New York.
$6500plus $500 for anesthesiologists
Describe Hyacinth Nicole Browne's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
I would definitely recommend doing more then one I did two and sadly lost one and thank goodness I did that or I wouldn’t have my daughter
10
Doctor
Hyacinth Nicole Browne
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Sher Fertility Solutions New York
Purchase (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5