Ian Waldman

Brown Fertility

Rated 7.5
Neutral: 100%7.5
0% strongly recommend
2 reviews
Humanity
7
7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7
7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5
5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
4.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Brigham and Women’s Hospital
Residency
Pennsylvania State
Fellowship
U. of Maryland

How Doctor Communicates

nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Ian Waldman works in 1 office at

Brown Fertility
Rated 6.2
Strongly recommend: 41%Neutral: 15%Don't recommend: 43%6.2

Explore Clinic
Jacksonville
14540 Old St. Augustine
Jacksonville, FL 32258

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unsuccessful
NPS
8
NPS
6
Age 39 - 40
3 IVF
Diminished Ovarian Reserve
Endometriosis
Male Factor
Poor Egg Quality
European
5th of 5 Docs
2 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
[Dr. Waldman] is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile)...He was always willing and so is the clinic to let us transfer many embryos...you see many drs in the practice
The clinic has great staff and terrible staff...You definitely have to be on top of it and know when to order medicine and figure all of that out on your own. The billing department is a nightmare they are horrible...The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues...[Dr. Waldman] was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
How was your experience with Ian Waldman at Brown Fertility?
He is very friendly and seems to care about you as a person. He always was the only person to ask what we didn’t like about the clinic and what needed to be fix. He is very good about calling you back once he gets the message from the nurse (which can take awhile).
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
Ask him for the data and let that control what he thinks is the best plan for your cycle.
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
When you are with Dr Waldman on the phone or in the room you feel like a human and that he does listen to you, however the practice he is worth often makes you feel like a number and it is hard to get answers and you see many drs in the practice
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Tiffany)
The nursing staff is often a hot mess. I have been giving the wrong calendar, told to start medicine when I should not be on that medicine and other issues. Also often times the email response doesn’t answer the questions you asked and you have to send follow up email.
Describe your experience with Brown Fertility.
The clinic has great staff and terrible staff. Some of the medical assistant are the nicest people you will ever met. Some of them need a new job Some of the nurses are amazing and will go out of there way to support you or help you. You definitely have to be on top of it and know when to order medicine and figure all of that out on your own. The billing department is a nightmare they are horrible about answering questions and if you don’t ask for the credits you are due they will never refund them. And they take forever to bill your insurance company.
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Thankfully our insurance covers a big chunk of the cost so we have been able to do multiple rounds.
Describe Ian Waldman's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brown Fertility.
He was always willing and so is the clinic to let us transfer many embryos. The clinic let us do 3 for 2 of our cycles
What specific things went wrong at Brown Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Brown Fertility.
Always had to remind them to send in script and to the pharmacy that my insurance used even after it was sent to them via email. Calendar emailed at 4:25 pm on a Friday to you with missing information and then that employee leaves at 4:30 pm. Had to advocate for myself to get them to call her at home. Had to advocate for myself to find out that Lupron and centrotide are not supposed to be taken together. Was told by a nurse to take them at same time thankfully I knew better.
8
Doctor
Ian Waldman
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
Brown Fertility
Jacksonville
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
7
NPS
6
Age 31 - 32
2 IUI
Unexplained
European
Income $50K - $99K
Teacher
1st of 4 Docs
Fertility Medications With Other Docs
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
He [Dr. Ian Waldman] was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines...I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
[Brown Fertility] Strengths- location customer service is good. The people on the phone are always pleasant and helpful. Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules...[nurse] is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
How was your experience with Ian Waldman at Brown Fertility?
He was very helpful very early - explained things clearly but we have not seen him since HSG. He gave so much early on insight but I would love so much to reconnect once our first two IUIs did not work. I would appreciated a short meeting to reconnect or go over thoroughly our yearly timelines
What's one piece of advice would you give a prospective patient of Ian Waldman at Brown Fertility?
I would tell them to slow him down a bit - he’s very zealous and gets excited but we (the patient) is usually not as intelligent as him
During treatment, were you treated like a number or a human with Ian Waldman at Brown Fertility?
Ian Waksman thoroughly goes through numbers and does not makes you feel dumb especially early on in the process - clearly explains things
Describe the protocols Ian Waldman used in your cycles at Brown Fertility and their degree of success.
IUI - he explained them thoroughly IVF we haven’t gone over it yetx
Describe your experience with your nurse at Brown Fertility. (Assigned nurse: Christina Camacho )
I LOVED Christina Camacho - she is sweet knowledgeable and hard working. She remembered little nuiances about me and my husband - very sweet helpful
Describe your experience with Brown Fertility.
Strengths- location customer service is good. The people on the phone are always pleasant and helpful. Brown fertility Weakness - price point (consultations should not be 250$ if they’re going to rush you) and lack of flexible schedules
Describe the costs associated with your care under Ian Waldman at Brown Fertility.
Consultations are very pricey - I am totally fine paying for the services as I know they’re expensive but a consultation with a nurse (in my opinion) should not be 250$
7
Doctor
Ian Waldman
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
6
Clinic
Brown Fertility
Jacksonville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5