Rated 9.8
Strongly recommend: 97%Don't recommend: 3%9.8
97% strongly recommend
14 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.8
9.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.6
8.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Ohio State U.
Residency
TriHealth Ob/Gyn
Fellowship
U. of Cincinnati

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Isela Robertshaw works at

Bethesda Fertility Center
Rated 8.7
Strongly recommend: 76%Neutral: 10%Don't recommend: 15%8.7

At 1 office

Cincinnati
10506 Montgomery RD
Cincinnati, OH 45242
513-865-1675
Explore Clinic

14 patient reviews

2019 - 2020, Successful
10
10
Age 29 - 30
5 IUI
1 IVF
Unexplained
European
Income $50K - $99K
Doctor
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Because she [Dr. Robertshaw] never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do... all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure...was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
All of the staff [at Bethesda Fertility Center] were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy...we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
When we first met Dr. Robertshaw we were entering our 5th year of TTC, and Bethesda was our third clinic. We'd been to a huge clinic where I described most of my visits as "cattle calls", and to a smaller clinic where I still felt as though the doctor never really heard or understood me or my questions. Within minutes of meeting Dr. Robertshaw we knew that things would be different -she listened carefully and responded thoughtfully. Throughout treatment (1 cycle IVF) she let us have our way where we felt strongly about things and helped us make decisions when we were unsure. She never *ever* rushed through an appointment, and will always take the extra few minutes to answer every last question or to celebrate with good news.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Sometimes (but not always, maybe 10-20% of the time) you may have to wait a bit. Because she never rushes patients through appointments, things can sometimes go over -since I've certainly been the one prolonging things, I was more than happy to wait patiently for my turn, and she never rushed through my appointments to get "back on track" like other doctors do.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robertshaw was the third doctor we saw. I showed up in her office with guns blazing, ready to skip all the niceties and get straight to the point. Right from the get-go she seemed to fully understand our experience, and she answered all of my questions thoughtfully. She didn't just treat me like a person, she treated me like an *intelligent* person with agency, never brushing off a single concern, never seeming distracted or hurried.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
We went through one cycle of IVF. I used GonalF for ovarian stimulation and had regular ultrasounds during the cycle to check progress, then something-that-starts-with-a-C to induce ovulation. Then the egg retrieval -we got something like 20 eggs, which was expected from the estimates with the ultrasounds. 19 were mature. Because of my dude's morphology, we used ICSI to fertilize, and 16 ended up fertilizing. The clinic was clear that typically only half of fertilized eggs make it to blastocyst, and that they only freeze high quality embryos, but we ended up with 14 embryos. They all were frozen because during retrieval Dr. Robertshaw identified an issue that required surgery. Immediately after surgery I started estrogen to begin a frozen embryo transfer procedure, then injectable progesterone. My husband and I insisted on 2 embryos, even though Dr. Robertshaw was very clear about the likelihood of twins. We had a positive blood test, then another to confirm, and we had two teeny heartbeats on ultrasound a couple weeks later. We've been discharged to an ob. So in conclusion, one round of IVF, one pregnancy with twins resulting, 12 embryos remaining in storage.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Lynzie)
Lynzie was very organized and an excellent communicator. She was a kind and warm face to interact with throughout the experience. Though everyone we interacted with was kind and professional, it was very nice to see the same face consistently.
Describe your experience with Bethesda Fertility Center.
All of the staff were incredibly knowledgeable and helpful, the facilities were clean and many of the offices and bathrooms were nicely decorated. They use an app to communicate treatment information and for "non-urgent" communication, and at first I thought it was maybe overkill, but I actually really enjoyed it -it gave me easy access to ask questions and especially when dosage instructions are changing daily, it was very handy.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I've met my insurance out-of-pocket maximum, which is 5500, plus another 3000 or so in medication. This is for a round of IVF with one FET, and includes required diagnostic tests such as the SIS, as well as an MRI with contrast and an outpatient surgery.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
Dr. Robertshaw was very clear that a single embryo would probably be successful given my age and no history of failure to implant, and said that she'd recommend one embryo. Nevertheless, she recognized that we were a-ok with the possibility of twins (it's been 5 years... we figured we'd have 2 by now, anyway) and let us go for it.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
10
Age 41 - 42
4 IUI
Other
Income $50K - $99K
Sales Representative
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience...We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
The IUI was $450, the shot was $100 the meds were $70 [at Bethesda Fertility Center]...And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time...They take the time and listen to you and will respond to you quickly...They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
My experience with Dr. Robertshaw was very positive. She explained to me every step so that I could understand and was always upbeat and personable. She got back to me via phone call or email with any questions or concerns typically within a few hours. I had a great experience.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
I would just listen to what she has to say and make sure you ask questions if you don't understand.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She was so compassionate and really was very informative and was upfront and honest. She put a great game plan into place and basically said, let's do 3 rounds of IUI but then you have to decide if you want to keep going or do IVF. She said IVF would be my best option considering how many eggs I had in reserve. Unfortunately, the IVF procedures is way out of my league as far as being able to pay for this sort of treatment when it isn't guaranteed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
We ended up using 4 IUI's all together but her plan says, if you don't get pregnant after these times then you need to think of possibly doing IVF. The last time we did the clomid, shot and then had an U/S it showed I had 6 eggs available. She said, "if this doesn't work, I strongly suggest an IVF procedure". I would love to do IVF but with it not being 100% becoming pregnant then its hard to spend the money for IVF especially during hard times.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Tracy)
They were so prompt of getting back to me with my calls and emails. They showed excellent patient care and got me all the information that I need,.
Describe your experience with Bethesda Fertility Center.
They take the time and listen to you and will respond to you quickly. I would do all that they are asking you to do whether it is to eat healthy, take vitamins, etc. do what they are asking you to do. But, if you have questions, please ask them. They will help you in any way that they can and explain it to you in the best possible way (including drawing pictures)
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
The IUI was $450, the shot was $100 the meds were $70 And then office visit was a couple hundred dollars or more. The whole procedure/appointment was roughly 900-1000 each time.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
This was not discussed
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
10
10
Age 27
1 Egg Freezing (cancer)
1 Embryo Freezing (cancer)
Cancer
Other
Income $50K - $99K
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Robertshaw] took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor...Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine...pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Every single one of the nurses here [at Bethesda Fertility Center] are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robershaw and Dr. Reynolds are both amazing, each one treated me as a doctor and helped me with the situation I was going threw, they never made me feel like I was stuck in anything and that the choice was ultimately mine.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
feel comfortable enough to ask all questions that you have. no question is a dumb one in her eyes, she will take the time and be honest and speak with you about any questions or concerns you may have, and leave the choice ultimately up to you.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She took all the time in the world to answer my questions and to make sure I was making the right choice for me, which had a huge impact on me and let me know I was in the right hands. I didn't feel pressured at all, and she got me in the next day know my situation. She is an amazing doctor.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
Dr. Robershaw pulled me in and let me know how soon I would have to start treatments based off of my situation, from there she was on hand for questions at anytime. Dr. Reynolds did my surgery, and changed my trigger shots and surgery date when it was discovered I was producing eggs and they were growing at a good rate. She really paid attention to my body and what it was doing and made a plan that was suited for me.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Every single one of the ladies that works here are AMAZING, Lynzie Hogan went beyond and above for my treatment)
Every single one of the nurses here are beyond wonderful and really care about their patients. Lynzie Hogan, went beyond and above for all the questions I had, and answered all of my calls (bless her for doing so). Liz Wilson helped me find funding to help discount the medications when my insurances backed out. Colleen Brooks is unbelievable at her job and is one of the nicest human beings I have ever met, she really cares. My insurances has been giving them a hard time and she has been going back and forth on the process and letting me know updates. She is beyond wonderful.
Describe your experience with Bethesda Fertility Center.
This clinic strengths: Your questions will be answered, a plan will be tailored to you, you will be listed to, every worker here cares about what they do and you. Even for just a consult they will listen and let you know facts, and courses of treatment, and they want to be sure they you pick the best course of treatment for your self, even if you decide this is not for you. I cannot think of any weakness.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
this is still pending, with my insurance.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Unknown Success
10
10
Age 35 - 36
4 IUI
Unexplained
Prefer not to answer
Income $50K - $99K
Accountant
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Isela Robertshaw] takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed...takes time to ask how you are doing and give support...Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year
I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff [at Bethesda Fertility Center] to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend...If you have to leave a message even on a weekend they would get back with you usually that day or the next.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw is a 10 out of 10 doctor. Infertility is a lonely time, it’s a difficult time, & she takes time to ask how you are doing and give support. She listens, is genuine, & truly cares. She shows her concern, is honest, & wants nothing but the best for her patients.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Just be honest and tell her your goals and she will listen and do her best to get you there.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw takes her time during appointment. She listens to all concerns and addresses them. She will tell you what she thinks and then will listen to how you feel and think. I never feel rushed.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
Letrazole mostly, ovidrel, and either timed intercorse or iui (depending on if spouse was available to get to clinic). We did this off and on for over a year.. can’t remember outside of that.
Describe your experience with the nursing staff at Bethesda Fertility Center.
I never had any issues. If you have to leave a message even on a weekend they would get back with you usually that day or the next. Always work you in and never have to wait long for an appointment.
Describe your experience with Bethesda Fertility Center.
Or experience has been really good. I believe Dr Robertshaw is extremely compassionate and caring & I believe the staff to be as well. I have had no issues getting appointments but if I had to give anything a negative it would be my wait time occasionally has been long but that’s my only complaint. I would recommend this clinic to my sister or dearest friend. It is a great place. I hope we get to the end of this and bring home a baby soon.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I have no insurance coverage for infertility so paying out of pocket for procedures it is manageable. We have not done IVF only IUI.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
10
10
Age 31 - 33
4 IUI
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
The [Bethesda Fertility Center] nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them...Each IUI was $350 and trigger shot was $100...Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Struggling with infertility is a scary feeling, and I felt very alone; but from the very first appointment meeting Dr. Robertshaw, I finally felt like someone understood my pain. She immediately jumped in and had blood work done and tests ran, and a plan to move forward. Any setback I had during all my rounds of treatment, she always showed warmth and compassion and I will forever be grateful to her. I’ve never experienced doctor care like hers and I don’t think I ever will again. Infertility is awful, but having her as my doctor made it so much easier.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Don’t be afraid to ask any questions you can think of, she will go into great detail with her answers and never make you feel like your questions or fears aren’t valid.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
I have never experienced a doctor like Dr. Robertshaw. She was so sincere and compassionate and took her time to really explain everything to me and my husband during our almost 3 year battle with infertility. In that time, she never once made me feel like a number or a science experiment. She even personally called me a couple times to check in, and even answered some questions on a weekend after I was released from her care.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
I can’t remember all of them but during a round of ivf we decided to do an era test (because of previous losses) which indicated I would need an extra day of progesterone, we also added recurrent loss blood work. (Through this I found I have the MTHFR gene mutation) Besides the gene mutation, nothing showed up on my blood work that would indicate a problem, such as a blood clotting disorder. She decided to try to keep me on blood thinners and do an immune protocol for my 4th Ivf transfer and it worked. I now have a very happy and healthy baby boy, who just turned a year old!
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Lynzie )
The nursing staff was incredible. They were very understanding and compassionate. My two nurses I had for my retrieval’s and transfers were beyond wonderful, I’m so thankful for them.
Describe your experience with Bethesda Fertility Center.
Their communication was great. No matter what member of staff I spoke to, I felt my questions were always answered very quickly, whether I received a phone call from them or an email, it was always received in a timely manner. I truly don’t know any weaknesses the clinic had, my experience from start to finish was wonderful.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
Each IUI was $350 and trigger shot was $100. We did 4 rounds of IUI. I can’t remember the cost of ivf, we were fortunate enough to have some of it covered under insurance.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
6
6
Age 32 - 33
5 IUI
1 IVF
Donor Sperm
European
Income $50K - $99K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Robertshaw] answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses. ... She was very kind and understanding. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. ... My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
They [Bethesda Fertility Center] are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months. ... I didn't know there was something called a guarentee program and I feel like I got screwed. ... I had quite a few different nurses. Most were very kind and communicated well.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
She was very kind and understanding. She answered all my questions but when it came down to doing the things she said she was going to do, that just didn't happen. She told me to email her anytime but I never got responses.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Make sure you go into it knowing all the possible outcomes. I didn't know there was something called a guarentee program and I feel like I got screwed. I took out a personal loan to afford 1 round of IVF and now that that didn't work I have to figure out how to come up with a ton more money.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She took the time to answer any questions and showed compassion during emotional times.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
I started with taking birth control. Then had my baseline ultrasound. Things looked good so I started my injectable medications and did that for 9 days. I wasn't growing very many follicles about half way in so she upped my dosage and I started to respond better. I triggered on day 10 and then had my retrieval on day 12. Another doctor completed that procedure as Robertshaw was out of town. I was updated the day after retrieval, day 3 and day 5 as to how everything was progressing. I had a 5 day fresh transfer of 2 embryos. And then found out that none of my other embryos made it to freeze. I did not get pregnant and was left heartbroken and broke.
Describe your experience with the nursing staff at Bethesda Fertility Center.
I had quite a few different nurses. Most were very kind and communicated well.
Describe your experience with Bethesda Fertility Center.
They are friendly and welcoming. They really need to do better with getting back with their patients. Especially when a patient has just had an incredibly devastating experience. They said nice things and promised to help but then didn't get back to me for months.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
Each IUI was about $300. And the IVF all together was about $13,000. That's minus the meds for the IUI's and the donor sperm that I was using.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
My dr wanted to just do 1 embryo because I was young and healthy but we ended up doing 2. First because it was a different doctor that did my transfer and secondly, because I only had 2 good looking embryos.
6
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
10
8
Age 28
1 Fertility Medications
Male Factor
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Neutral
Success w/ Doc Too early to know
She [Dr. Robertshaw] is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other...She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they [Bethesda Fertility Center] worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself...So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
So far everything has been great. Questions are answered each step of the way by her. She also provides treatment options and doesn’t try to push straight to one set type of treatment. Her level of care is great too, shows confide in finding a solution. For us it’s 2ndary infertility, MFi, so trying to make the pieces of the puzzle fit again to be able to conceive.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Just Ask lots of questions
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She is a very compassionate doctor with great bed side manner. Also, takes the time to ask questions and explains things . Also, very receptive to emails and responses are quick. She details the plan, provides treatment options, without trying to steer one way or the other.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
So far diagnostic work and timed intercourse with femara. Results: so far ovulated but no bro yet.
Describe your experience with the nursing staff at Bethesda Fertility Center.
Great and compassionate
Describe your experience with Bethesda Fertility Center.
Compassionate and good communication. Also flexible I need certain hours for ultrasounds for monitoring and they worked around my work schedule to accommodate. Also, get back with you for your results quickly without having to follow up yourself.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
So far with all diagnostic work and one round of femara and trigger after insurance $1,000. I believe cost of ivf is between $10,000-20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
We have not gotten to that point but did discuss the risks of both options.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
9
4
Age 30 - 31
2 IVF
Male Factor
PCOS
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Unsuccessful
First cycle [with Dr. Isela Robertshaw]- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred...Great bedside manner, you really felt like she was on your team and felt everything you were feeling...I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
[Billing at Bethesda Fertility Center is a] major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed...Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Her bedside manner is a big strength of hers but I feel like she didn’t adjust enough after the 1st failed cycle. I feel like the second was rushed. I don’t think my meds were lowered enough. Each cycle I hyperstimulated. I believe the high number of eggs really effected the quality of them.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Make sure you speak up and voice any concerns or confusion. Also make sure you are clear on all instructions before heading into your trigger. Don’t feel bad for calling after hours even if they make it seem like you are a hassle.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Great bedside manner, you really felt like she was on your team and felt everything you were feeling
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
First cycle- fresh transfer with ICSI - hyperstimulated with 50+eggs, two day 3 embryos transferred Second cycle- frozen transfer with ICSI, hyperstimulated 50+ eggs, two day 3 transferred
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Heather! )
Nurses here are AMAZING expeciialy heather. Heather was so warm and compassionate and the best at explaining everything.
Describe your experience with Bethesda Fertility Center.
BILLER!!!!!!!! Is their major weakness. We would pay monthly and she would forget we paid. Price kept changing. They also seem very unorganized. But their major strength is their nurses!!!! So wonderful. Their waiting room was always jammed packed.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
16,000 for once cycle
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
I pushed for multiple and I’m glad I did even though the outcome was negative. She is really into only transferring one.
9
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 28 - 29
3 IUI
1 IVF
Male Factor
PCOS
European
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Protocol with Dr. Isela Robertshaw] First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob...She was kind, energetic and always so positive... Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda
they had payment plans [at Bethesda Fertility Center]...No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available...First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her [Dr. Robertshaw's] suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
She was amazing. I highly suggest seeing her. Polite and professional. She always knew every answer to every question. I would see her again if we decide to do it again. I have already suggested to a friend to go to Bethesda.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Be prepared for anything. Relax she knows what she is doing. Give her all your trust
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
She was kind, energetic and always so positive
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
First was cleaning fallopian tubes. Then ultrasound to see uterine thickness. Started hormones. Did iui per her suggestion. After 3 failed she suggested ivf. Started hormones for that. Did egg retrieval, with a fresh transfer. After positive pregnancy test, did ultrasounds of baby every week until released to ob
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Tracey and liz)
Polite and professional
Describe your experience with Bethesda Fertility Center.
No weaknesses. Highly suggest to anyone wanting to take this step. Professional and polite. Gave you all the information you need and allowed you to make decisions with suggestions along the way. Always available
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
I was lucky to have great insurance that helped pay. Otherwise they had payment plans
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She gave me the option
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
10
9
Age 35 - 36
4 IUI
1 IVF
1 Embryo Freezing
Unexplained
Other
Income $200K - $499K
Accountant
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
Nursing staff [at Bethesda Fertility Center] was very attentive and gave the feeling that they were personally invested in your success.... Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw is a great listener, seeks to understand any/all symptoms to help discuss treatment options. She takes the time to answer all questions and is candid in her responses and opinions. She took the burden of stressing about infertility off of my shoulders, and I truly trusted that I was in good hands with her recommended treatment.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Personally called to check up on me, I never felt rushed, very empathetic and thorough with every appointment.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Deanna)
Nursing staff was very attentive and gave the feeling that they were personally invested in your success.
Describe your experience with Bethesda Fertility Center.
Great staff, very friendly and helpful. Walking through the financing with someone that knew the details was great. The only con was that sometimes appointment wait times were long (~15-20 min), as they prioritize the IVF and IUI patients given the urgent needs that they have during their cycles.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
IUI and IVF procedures, embryo freezing, monitoring ultrasounds, doctor visits, blood work.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She did not want to transfer more than 2 embryos, which is what we ended up doing. If PGS had been used, she prefers to transfer only 1 to minimize risk but is open to patient input.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
10
10
Age 25 - 26
4 IUI
Anovulation
Male Factor
PCOS
Other
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed...My first plan was timed intercourse with monitored cycle...we decided it wasn't going to work and went with IUI...My 5th cycle i got pregnant
The building the clinic [for Bethesda Fertility Center] is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there... The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in...For ultrasound and IUI i usually paid 230 and some change
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robertshaw made my husband and I plan and explained every part to us. I loved how she would put into terms that we could actually understand. She made me feel comfortable at every appointment and made sure that all my questions and concerns were addressed. Dr. Robertshaw was an amazing doctor!!!
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Don't be afraid to ask any question even if you feel like it is dumb.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robertshaw always took the time to answer any questions I had. I never felt rushed during any appointment. She made time to get to know her patients and listen to what I always had to say.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
My first plan was timed intercourse with monitored cycle. This cycle I was given 2 rounds of 7.5 letrozole and 1 10mg before my follicles would grow. I had many ultrasounds this cycle. I also did a trigger shot (ovidril). After this cycle we decided it wasn't going to work and went with IUI. The next 3 cycles I took 1 round of 10mg letrozole followed by ultrasound and did the trigger shot (ovidril). Came in 2 days after the trigger shot to do the IUI. The last cycle was a little different. It was postponed due to Covid 19. After things opened up we did another IUI. I took 10mg letrozole followed by ulrasound and trigger shot (ovidril). Then went 2 days later for IUI. She told me to take a baby apsrin the day after the IUI and to continue taking it. My 5th cycle i got pregnant.
Describe your experience with the nursing staff at Bethesda Fertility Center.
The nursing staff was great. They would already have the tools that the doctor needed ready to go for when the doctor came in
Describe your experience with Bethesda Fertility Center.
The building the clinic is in had great greeting staff that would tell you where you needed to go if you were unsure and how to get there. After covid19 hit they did a great job on checking Temps and making sure you had a mask on.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
For ultrasound and IUI i usually paid 230 and some change
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
10
10
Age 39 - 41
1 IVF
Tubal Blockage
Black or African-American
Income $100K - $199K
Lawyer
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Following the laproscopy [with Dr. Robertshaw] we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid...We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle....At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Lynzie [nurse at Bethesda Fertility Center] was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail...billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dr. Robertshaw was recommended to me by another physician, a friend who I confided in explaining the horrible bedside manner of a fertility doctor from whom I initially sought treatment. My first meeting with Dr. Robertshaw was appropriately lengthy because I had a ton of questions. She explained my suggested treatment protocol at length and the reasons for her suggestions. My journey with Dr. Robertshaw lasted over two years because I paused my treatment a few times to psychologically deal with the arduous fertility process. In that time, Dr. Robertshaw treated me with emotionally intelligent empathy and followed-up or allowed me space appropriately. You can't teach this type of genuine care and empathy. It felt like a blessing and I certainly appreciated it immensely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
I would advise a prospective patient to feel free to ask questions, even the ones that seem stupid. I would also advise prospective patients to disclose their concerns and fears so that Dr. Robertshaw can do her best to address them. Embrace her kindness and stick with it! She knows what she's doing!
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
At every stage of my treatment, Dr. Robertshaw demonstrated that she cared deeply about achieving a healthy preganancy and my related fears. She listened intently to my questions and responded with not only her research knowledge but with what she would advise a woman to another woman. She hugged me when I needed a hug, encouraged me when I needed a cheerleader, and rejoiced with me when we achieved pregnancy.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
Initially, I was diagnosed by another fertility doctor with fallopian tube blockage via a very painful HSG. I wanted a second opinion so Dr. Robertshaw and I decided that rather than having me endure another excrutiating HSG, I should under go a laproscopy. Following the laproscopy we learned that one tube is partially blocked and one tube fully blocked. I was not ready to undergo IVF so we started a brief treatment of Clomid. When that was unsuccessful, I took a break from fertility treatments. A year later, I returned. Dr. Robertshaw was on maternity leave so I saw Dr. Kasey. We began the full IVF protocol starting with birth control, followed by ovary stimulating hormones, I produced only 3-4 eggs so we cancelled the cycle. When I returned for the next try, Dr. Robertshaw had returned from maternity leave so I went back to her for treatment. We started birth control followed by stimulating hormones however I produced too few eggs again so we cancelled the cycle. My understanding is that because I pressed to have this cycle result in a December retrieval, I wasn't given the full stronger protocol. Finally, we started a new cycle with the stronger stimulating hormones and I produced 12 eggs. These resulted in 7 embryos. The embryos had to be frozen because my progesterone levels were too high. We waited one menstrual cycle and I was prescribed progestorone regulating medications for about two weeks when finally my embryo transfer was scheduled. Two embryos were transferred, resulting in my current singleton pregnancy.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Lynzie Hogan)
Lynzie was kind and patient with me! I can't say enough good things. She thoroughly explained every step of every medication and made sure I understood every step of the process in detail. She was always extremely responsive to my many questions. The thing that impressed me most was her patience with my many tears and my occasional anger. She used compassion and humor to allay by emotions. I appreciate that Lynzie is a straight shooter but always optimistic.
Describe your experience with Bethesda Fertility Center.
The clinic runs well. The front desk staff and nurses are warm and inviting. The embryologist could use some training on bedside manner. I found her report on my embryos was just a report to her while to me she was describing the condition of my potential babies. Just a disconnect there. Also, no one ever enjoys the billing department but BFC's billing lead changed and I found the new lead to be disorganized and unresponsive. Also, she was unnecessarily combative and defensive. There is no reason the billing experience cannot be pleasant. The numbers are what they are. No need for negative emotions on the part of the billing department.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
In total greater that $20K
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
Dr. Robertshaw strongly advised against transferring more than two embryos. We transferred two embryos.
What specific things went wrong at Bethesda Fertility Center?
  • Failed to consider drug intolerance
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Successful
10
10
Age 39
3 IUI
1 IVF
Male Factor
Unexplained
Black or African-American
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey...I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do...We went with multiple embryo transfer, and transferred both embryos
LOVE this nursing staff [Bethesda Fertility Center]...Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues...We went with multiple embryo transfer, and transferred both embryos
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
Dealing with infertility is already stressful and overwhelming and I personally needed someone who would walk with me in this journey that I could gain instant trust. Dr. Robertshaw made this so easy to do.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Trust her recommendations and be open to communicate to her your needs also she is here to help you start or continue your family
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr.Robertshaw was amazing at making me feel as if I was her only patient. She explained things to me in such a manner that I always understood the “why” behind each step in our fertility journey.
Describe the protocols Isela Robertshaw used in your cycles at Bethesda Fertility Center and their degree of success.
We went through 3 trials of IUI the first not medicated the second 2 medicated with clomid. After the 3rd failed IUI Dr.Robertshaw recommended moving to IVF to have a more structured plan, we now have to beautiful twin girls due to that shift in plan
Describe your experience with the nursing staff at Bethesda Fertility Center.
Love LOVE this nursing staff. They celebrated with me for our embryo transfer to be a success. Felt like I was apart of their family
Describe your experience with Bethesda Fertility Center.
Strength is definitely the people that work at this facility! I think the only opportunity is feeling like the building is not updated or super fancy. Facility was perfect and clean but I can remember doing the IVF pre training and there were technical issues.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
20,000
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
We went with multiple embryo transfer, and transferred both embryos. I suggest just thinking about if this works are you ready for multiples.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019 - 2020, Successful
10
10
Age 28 - 29
1 IVF
Male Factor
PCOS
South Asian
Income $100K - $199K
Engineer
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority...was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
They’re [Bethesda Fertility Center is] very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case...The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly.
How was your experience with Isela Robertshaw at Bethesda Fertility Center?
She was candid with us from the beginning. She answered all our questions, was there at all ultrasound appointments and never discouraged us from asking even the silliest of questions. She was very kind, communicated everything perfectly well and we trusted her completely.
What's one piece of advice would you give a prospective patient of Isela Robertshaw at Bethesda Fertility Center?
Ask a lot of questions without hesitation.
During treatment, were you treated like a number or a human with Isela Robertshaw at Bethesda Fertility Center?
Dr Robertshaw was very meticulous and remembered all details related to our case at all times. She was there to answer any and all the questions we had. She was very kind and made us feel like we were her top priority.
Describe your experience with your nurse at Bethesda Fertility Center. (Assigned nurse: Katelyn McGohon)
Very sweet and kind. Good communicators and provided excellent care.
Describe your experience with Bethesda Fertility Center.
They’re very good at what they do. The staff are extremely helpful. They have an app which makes communication very easy. Overall a very pleasant experience. Dr Robertshaw is extremely talented in what she does, and both me and my husband were very impressed with the way she handled our case.
Describe the costs associated with your care under Isela Robertshaw at Bethesda Fertility Center.
The costs were pretty much standard to any other fertility clinic. They really helped reduce costs of ultrasounds by charging insurance instead of having us pay directly. Also, during COVID they reduced their procedural costs to help patients which was extremely helpful.
Describe Isela Robertshaw's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Bethesda Fertility Center.
She was very clear from the start about a single embryo transfer and advised against it, considering the reason for treatment and my age.
10
Doctor
Isela Robertshaw
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Bethesda Fertility Center
Cincinnati
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources