Dr. de Mola is incredibly patronizing and assumes very little medical knowledge...Avoid him. I understand the desire to have a baby, but I feel like he capitalizes on couples' desperation and gives advice that benefits his pocket book rather than your family planning goals. I just wish we never went to him or stayed there for three years. Such a waste of time, money, & energy...We had a powerpoint read to us for the cost of $100, and he then explained that he almost always goes the eSET route except in rare cases.
They [Southern Illinois University Clinic] are pretty quick at answering your messages on the app, and they are always pleasant in person. Unfortunately for me, those qualities don't compensate for poor operational procedures and honestly the worst medical clinic I've ever experienced...I have never had such an awful experience with a clinic. They [Southern Illinois University] would schedule an appointment just for me and request that my husband come, but then they would charge us for two appointments without telling us up front. Additionally, they charge you both for an ultrasound and then for an "appointment" that occurs immediately after the ultrasound to tell you the results... with an additional charge of course. We have gone through the same procedures for almost 3 years and have been told the entire time that "we're young & healthy & have time." Fast-forward three years of subpar medical advise and still no move towards IVF, but don't worry, we got an appointment charge for that advise.
How was your experience with J. Ricardo Loret de Mola at Southern Illinois University?
Dr. de Mola is incredibly patronizing and assumes very little medical knowledge. While that treatment might be helpful for some, I found it incredibly frustrating to be given the definition of a laparoscopic surgery after stating I understand what the procedure is and how it works. At said surgery, de Mola checked in with my husband while I was in recovery and told him that I was at a high risk of ovarian cancer later in my life. He never checked in with me in recovery, but when I saw him at my follow-up appointment, I asked him what I should do to be proactive with my increased risk. He claims never to have stated that. I told him that I would be sending my files to my primary gynecologist just for a second opinion, and these records have never made it to my gynecologist after a year of repeatedly asking for them. De Mola never consulted my husband's chart during our two years of seeing him, assuming that I was the only one with fertility problems despite our statements to the contrary. When he wanted us to do timed intercourse for the 6th month instead of moving up to IUI, I asked him to check my husband's chart and the recommendation for his male-factor infertility issues. He never apologized for giving us bad advice for over a year at that point and quickly over-prescribed my husband to attempt to help quickly raise his sperm counts after over a year of poor medical advice. For some reason, we continued with the clinic for another year, and we never saw him again. We've had no appointments with him, no communication from him, no advice from him. We have communicated entirely with nurses & office schedulers since that moment.
What's one piece of advice would you give a prospective patient of J. Ricardo Loret de Mola at Southern Illinois University?
Avoid him. I understand the desire to have a baby, but I feel like he capitalizes on couples' desperation and gives advice that benefits his pocket book rather than your family planning goals. I just wish we never went to him or stayed there for three years. Such a waste of time, money, & energy.
During treatment, were you treated like a number or a human with J. Ricardo Loret de Mola at Southern Illinois University?
I have never had such an awful experience with a clinic. They would schedule an appointment just for me and request that my husband come, but then they would charge us for two appointments without telling us up front. Additionally, they charge you both for an ultrasound and then for an "appointment" that occurs immediately after the ultrasound to tell you the results... with an additional charge of course. We have gone through the same procedures for almost 3 years and have been told the entire time that "we're young & healthy & have time." Fast-forward three years of subpar medical advise and still no move towards IVF, but don't worry, we got an appointment charge for that advise.
Describe the protocols J. Ricardo Loret de Mola used in your cycles at Southern Illinois University and their degree of success.
We initially were told that we were young and should just focus on timed intercourse (even after I was diagnosed with PCOS & my husband had documented low-sperm count with a referral for IUI or most likely IVF). Those charts were never opened unless we asked for him to check our records when the advice seemed misguided & based on false medical assumptions. After 1.5 years, he began us on a cycle of IUI, but we never saw him during this time. IUI was repeatedly done even when they themselves said that my husband's count was lower than they would prefer for IUI. With my PCOS, it seemed as though I would always get a cyst the cycle after failed intercourse, so I would have to take BC for a month before rechecking for no cysts. We are currently signed up for an IVF cycle in the summer after we requested it (of course, they would have let us continue IUI and its billing ad nauseam) , but I honestly do not think I can trust this clinic based on their surprise billing tactics and lack of knowledge of my chart.
Describe your experience with your nurse at Southern Illinois University. (Assigned nurse: Rebecca (APN) & Jessica (RN))
The nurses probably have the worst skills for blood draws that I've ever been exposed to. They often tear off the finger tip of their glove to "help" find the vein, but they've finally stopped doing that at my request that they stay sanitary. The nurses never seem to check my chart prior to seeing me again, so they struggle to answer my questions about changing their methods when its proven not to work over a number of cycles. They get confused on dosing & medications, so I always have to clarify with them and my pharmacist twice each to make sure. They are friendly, but I do worry about the advice and treatment that they give trusting, less medically knowledgable, hopeful parents.
Describe your experience with Southern Illinois University.
The clinic takes vacations and days off that are wild for a doctor's office, especially one that is so locked into women's cycles. They had over two weeks off during the Christmas season, which moved my cycle by over three weeks as I was on BC longer to work around their vacation. Their ultrasounds are ONLY offered from 7-11:30 AM, and if you have a 7 AM appointment, you won't be seen until 7:15 as they all slowly mosey into the clinic to open. The phones don't let you connect to the office until 8 or 8:30 and shut off at 4 PM, even though they are open earlier and closed later. Their billing is out-of-this-world delayed. I didn't charged by them for almost a year after my surgery despite my insurance verifying that they cashed their check three months after the surgery. Each month of cycled visits will get billed to you in about three months, which is really fun when they raise their rates at the start of the year without disclosing it. Then they also have you come in for five separate ultrasounds within the month of increased rates, all without disclosing it to you. They are pretty quick at answering your messages on the app, and they are always pleasant in person. Unfortunately for me, those qualities don't compensate for poor operational procedures and honestly the worst medical clinic I've ever experienced.
Describe the costs associated with your care under J. Ricardo Loret de Mola at Southern Illinois University.
Office visits typically cost me $80 out of pocket (my insurance covers 80% cost). Ultrasounds cost my $190 each (they used to only charge me once a month for all of my ultrasound scans-- baseline during period, day 9-14, & additional if needed; but now, it is for each ultrasound). In January of 2023, their costs raised so significantly that my normal monthly out of pocket of between $80-$300 was $1300. Reba in their billing is a trooper though. She was always so kind and helpful on the phone, and she really advocated for my husband and me in this journey. She is hands down the single person in the office who redeems all other experiences.
Describe J. Ricardo Loret de Mola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern Illinois University.
We had a powerpoint read to us for the cost of $100, and he then explained that he almost always goes the eSET route except in rare cases.
What specific things went wrong at Southern Illinois University?
Failed to call in prescriptions to pharmacy
Lost appointments
Failed to call with results
Failed to order appropriate test
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Canceled a cycle due to clinic error
Scheduled the wrong procedure
Describe the specific things that went wrong at Southern Illinois University.
After an ovarian tumor removal surgery, de Mola spoke with my husband about my increased risk for ovarian cancer. He never communicated that to me and denied saying that at my follow-up appointment. When I asked that my records be sent to my main gynecologist because of his conflicting information, it has yet to be sent after a year and multiple re-signed release of records. I also have to remind them each month to send in prescriptions or else they won't get sent in. I've had to extend BC weeks longer than necessary in order to prevent my period starting during one of their several weeks of closures.
He [Dr. Loret De Mola] is an extremely knowledgeable doctor; however, he is gone way too much. When I first treated with him, I felt like he was present and knew exactly what was going on. Returning to the clinic, I did not get the same experience. Further, when cycles failed, I was always made to feel like something must be wrong with me even though he never changed the course of action...I completely understand the risks association with multiple embryo transfer and appreciate that Dr. Loret de Mola would rather have healthy pregnancies than quick pregnancies. However, I think he uses a fear factor to keep patients from considering transferring 2 and doesn’t pay attention to each individual patient’s circumstances when being so forceful about only transferring 1.
Constantly stay on top of the nurses [at Southern Illinois University] otherwise you won’t get responses or the medications you need. Double check ANYthing a nurse tells you...Do all of your own independent research. Know your own chart like the back of your hand...The nursing staff has NO clue what is going on...They are not responsive at all, and are generally unable to answer any questions. If they tell you a dosage or time to take your medication, I would double check or ask to speak with the doctor...lots of additional costs were added in. With the same insurance, I am paying significantly more for the same treatment 1 year later.
How was your experience with J. Ricardo Loret de Mola at Southern Illinois University?
He is an extremely knowledgeable doctor; however, he is gone way too much. When I first treated with him, I felt like he was present and knew exactly what was going on. Returning to the clinic, I did not get the same experience. Further, when cycles failed, I was always made to feel like something must be wrong with me even though he never changed the course of action.
What's one piece of advice would you give a prospective patient of J. Ricardo Loret de Mola at Southern Illinois University?
Do all of your own independent research. Know your own chart like the back of your hand. Constantly stay on top of the nurses otherwise you won’t get responses or the medications you need. Double check ANYthing a nurse tells you.
During treatment, were you treated like a number or a human with J. Ricardo Loret de Mola at Southern Illinois University?
I was very much treated like a human; however, I generally knew more about the medications and what needed to be done than any of the nurses that were suppose to be helping me. I’m not sure I would have been treated the same if I had not been so assertive and paying such close attention.
Describe your experience with the nursing staff at Southern Illinois University.
The nursing staff has NO clue what is going on. You have to be your own advocate and know your own chart and medications. They are not responsive at all, and are generally unable to answer any questions. If they tell you a dosage or time to take your medication, I would double check or ask to speak with the doctor.
Describe your experience with Southern Illinois University.
The only strengths of this clinic are the embryologist and the IVF Director/coordinator. They both truly care, will take the time to answer questions, and are extremely knowledgeable about the process.
The weaknesses are the nurses, the front desk, the disorganization, the unresponsiveness, and the laziness of a majority of the staff.
Describe the costs associated with your care under J. Ricardo Loret de Mola at Southern Illinois University.
When I first attended this clinic I had very minimal costs due to insurance. When I returned, lots of additional costs were added in. With the same insurance, I am paying significantly more for the same treatment 1 year later.
Describe J. Ricardo Loret de Mola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern Illinois University.
I completely understand the risks association with multiple embryo transfer and appreciate that Dr. Loret de Mola would rather have healthy pregnancies than quick pregnancies. However, I think he uses a fear factor to keep patients from considering transferring 2 and doesn’t pay attention to each individual patient’s circumstances when being so forceful about only transferring 1. I think he exaggerates the risks of multiples and chances of multiples.
What specific things went wrong at Southern Illinois University?
Only had consultation with [Dr. Loret de Mola] No treatments...We waited almost 3 hours to be taken back to an exam room for the consult. Then we waited another 15-30 minutes for the Dr. to come in, talk to us for 5 minutes, then leave...He went ahead and ordered baseline workup labs for myself and my husband, but told us we pretty much weren't doing anything right in regards to timing and frequency during the ovulation phase, and to 'just keep trying' but add back in the OPKs. He didn't think anything was wrong. I left there in tears, and immediately made a consult with a different physician.
This clinic [Southern Illinois University] thrives on the fact that they are the only RE in the city. I get the feeling that they don't know when to say 'no' to taking on new patients when they're already so busy. Their office feels like a dungeon, and is hard to find. I also noticed minimal staffing... the waiting room was full. I mean, literally no more chairs to sit in type of full. We waited almost 3 hours to be taken back to an exam room for the consult.
How was your experience with J. Ricardo Loret de Mola at Southern Illinois University?
We waited 3 hours to see this physician. When the Dr. came in the room, he was rude, showed no compassion, and dismissed my concerns. I had to fight back tears during the consult-it was that bad. He went ahead and ordered baseline workup labs for myself and my husband, but told us we pretty much weren't doing anything right in regards to timing and frequency during the ovulation phase, and to 'just keep trying' but add back in the OPKs. He didn't think anything was wrong. I left there in tears, and immediately made a consult with a different physician.
What's one piece of advice would you give a prospective patient of J. Ricardo Loret de Mola at Southern Illinois University?
Read the reviews! And talk to anyone you may know who has seen him. I wish I would have listened to the people I talked to, and saved myself the upset.
During treatment, were you treated like a number or a human with J. Ricardo Loret de Mola at Southern Illinois University?
When we went in for the consultation, the waiting room was full. I mean, literally no more chairs to sit in type of full. We waited almost 3 hours to be taken back to an exam room for the consult. Then we waited another 15-30 minutes for the Dr. to come in, talk to us for 5 minutes, then leave.
Describe the protocols J. Ricardo Loret de Mola used in your cycles at Southern Illinois University and their degree of success.
Only had consultation with this Dr. No treatments.
Describe your experience with the nursing staff at Southern Illinois University.
The one nurse I did interact with was who took me back to the exam room for the consult. She reviewed the history & physical form I had already filled out, but was pretty abrasive when asking about previous miscarriages/pregnancies. I only spoke with her for about 5 minutes.
Describe your experience with Southern Illinois University.
This clinic thrives on the fact that they are the only RE in the city. I get the feeling that they don't know when to say 'no' to taking on new patients when they're already so busy. Their office feels like a dungeon, and is hard to find. I also noticed minimal staffing.
Describe the costs associated with your care under J. Ricardo Loret de Mola at Southern Illinois University.
I only paid like $50 out of pocket after insurance for the consult. Most, if not all of the labs were covered under insurance.
He [Dr. Loret de Mola] takes time to explain things to you, and will answer your questions. But if I didn’t arrive already educated, I might not get all the information. He does seem to care and is compassionate, but it doesn’t always come off that way. He can sometimes seem cold and clinical...Didn't have a great response, but moved forward with ovidrel trigger anyways. Used Medrol to prep for transfer and day 5 transfer.
Embryologist [at Southern Illinois University] recommended eset based on healthy embryos and no prior losses...Most people at the clinic were very kind and knew us by name...Communication [from nurses] is horrible. Never call you back. You can get through on the their app, but wouldn’t always get a timely response...Forgot to send in medication twice...They offered a cash of price of $11000 for a full cycle...
How was your experience with J. Ricardo Loret de Mola at Southern Illinois University?
He takes time to explain things to you, and will answer your questions. But if I didn’t arrive already educated, I might not get all the information. He does seem to care and is compassionate, but it doesn’t always come off that way. He can sometimes seem cold and clinical.
What's one piece of advice would you give a prospective patient of J. Ricardo Loret de Mola at Southern Illinois University?
Come prepared with questions after doing your own research.
During treatment, were you treated like a number or a human with J. Ricardo Loret de Mola at Southern Illinois University?
Most people at the clinic were very kind and knew us by name.
Describe the protocols J. Ricardo Loret de Mola used in your cycles at Southern Illinois University and their degree of success.
Agonist protocol, menopur and follitism for about 14 days the first cycle and 11 days the second cycle. Didn’t have a great response, but moved forward with ovidrel trigger anyways. Used Medrol to prep for transfer and day 5 transfer.
Describe your experience with the nursing staff at Southern Illinois University.
Communication is horrible. Never call you back. You can get through on the their app, but wouldn’t always get a timely response.
Describe your experience with Southern Illinois University.
Need more information available (sample calendar), more specific on amount of meds required, etc. a consultation room would be nice so patients aren’t always sitting on a bed waiting to have a quick conversation with the doctor. Also phone consultation would be nice.
Describe the costs associated with your care under J. Ricardo Loret de Mola at Southern Illinois University.
We had good insurance coverage. Paid $6000 per cycle for medication out of pocket and about $6000 for procedures. They offered a cash of price of $11000 for a full cycle.
Describe J. Ricardo Loret de Mola's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern Illinois University.
Embryologist recommended eset based on healthy embryos and no prior losses.
What specific things went wrong at Southern Illinois University?
Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Describe the specific things that went wrong at Southern Illinois University.