Jack Crain

REACH

Medical SchoolU. of Arkansas
ResidencyU. of Iowa
FellowshipU. of Iowa
Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874
On a scale from 0-10, how likely are you to recommend Jack Crain to a friend?
Don't recommend: 100%6
1 assessment
  • 0% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 100% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend REACH to a friend?
Strongly recommend: 59%Neutral: 20%Don't recommend: 21%8.2
43 assessments
  • 59% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 21% Don't recommend (0-6)
1 assessment
6
Age
34
Treated
2018
Success with this Doc
?
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
6
Dr Crain seemed very knowledgeable on treatment processes and straightforward in communicating the issues in fertility we were having and best course of action. However this straightforwardness was also a weak point as the shock of infertility is very sensitive time and Dr Crain communicated in a very blunt medical speak way that didn't show any compassion for the situation.
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Age
34
Treated
2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
6
How was your experience with Jack Crain at REACH?
Dr Crain seemed very knowledgeable on treatment processes and straightforward in communicating the issues in fertility we were having and best course of action. However this straightforwardness was also a weak point as the shock of infertility is very sensitive time and Dr Crain communicated in a very blunt medical speak way that didn't show any compassion for the situation.
What's one piece of advice would you give a prospective patient of Jack Crain at REACH?
For patients preferring blunt facts and straightforward approach to treatment along with strong opinions on best next steps Dr Crain is the right Dr.
During treatment, were you treated like a number or a human with Jack Crain at REACH?
Dr didn't appear to always be prepared with details of our case or recall conversations we had in past.
Describe your experience with the nursing staff.
Nursing staff was very friendly although communication was not always timely
Describe your experience with REACH.
Clinic is only clinic in Charlotte and through our visits it felt like they took advantage of it. Pricing was never straightforward. When you first visit they lay it out on what your expected total cost will be for treatment, but then you're told you should probably do this test, and then another test, that eventually add up to significant amounts on top of what you already planned for. Of course you'll agree to do these tests because you want to do whatever you can to have a successful procedure, but after doing research on these items and what they were suggesting we felt like we got shafted on a number of items.
Describe your experience with your monitoring appointments at REACH.
Monitoring appointments required you to be there on a first come first serve basis in the morning for doors to open at 7am, if not there early then you would be waiting sometimes significant amount of time.
What specific things went wrong at REACH?
  • Provided conflicting information
6
Doctor
Jack Crain
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
REACH
Charlotte
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.