Jack Crain

REACH

Rated 5.7
Neutral: 62%Don't recommend: 38%5.7
0% strongly recommend
3 reviews
Humanity
6
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
5.4
5.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.4
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Arkansas
Residency
U. of Iowa
Fellowship
U. of Iowa

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jack Crain works at

REACH
Rated 7.9
Strongly recommend: 54%Neutral: 23%Don't recommend: 22%7.9

At 2 offices

Charlotte
1524 East Morehead Street
Charlotte, NC 28207
888.551.0874
Cornelius
19475 Old Jetton Road
Cornelius, NC 28031
888-551-0874
Explore Clinic

3 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
6
5
Age 34
1 IUI
2 IVF
Endometriosis
Poor Egg Quality
European
Income $100K - $199K
Consultant
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr Crain seemed very knowledgeable on treatment processes and straightforward in communicating the issues in fertility we were having and best course of action. However this straightforwardness was also a weak point as the shock of infertility is very sensitive time and Dr Crain communicated in a very blunt medical speak way that didn't show any compassion for the situation.
Monitoring appointments [at REACH- Charlotte] required you to be there on a first come first serve basis in the morning for doors to open at 7am, if not there early then you would be waiting sometimes significant amount of time.... Clinic is only clinic in Charlotte and through our visits it felt like they took advantage of it. Pricing was never straightforward. When you first visit they lay it out on what your expected total cost will be for treatment, but then you're told you should probably do this test, and then another test, that eventually add up to significant amounts on top of what you already planned for. Of course you'll agree to do these tests because you want to do whatever you can to have a successful procedure, but after doing research on these items and what they were suggesting we felt like we got shafted on a number of items.
How was your experience with Jack Crain at REACH?
Dr Crain seemed very knowledgeable on treatment processes and straightforward in communicating the issues in fertility we were having and best course of action. However this straightforwardness was also a weak point as the shock of infertility is very sensitive time and Dr Crain communicated in a very blunt medical speak way that didn't show any compassion for the situation.
What's one piece of advice would you give a prospective patient of Jack Crain at REACH?
For patients preferring blunt facts and straightforward approach to treatment along with strong opinions on best next steps Dr Crain is the right Dr.
During treatment, were you treated like a number or a human with Jack Crain at REACH?
Dr didn't appear to always be prepared with details of our case or recall conversations we had in past.
Describe your experience with the nursing staff at REACH.
Nursing staff was very friendly although communication was not always timely
Describe your experience with REACH.
Clinic is only clinic in Charlotte and through our visits it felt like they took advantage of it. Pricing was never straightforward. When you first visit they lay it out on what your expected total cost will be for treatment, but then you're told you should probably do this test, and then another test, that eventually add up to significant amounts on top of what you already planned for. Of course you'll agree to do these tests because you want to do whatever you can to have a successful procedure, but after doing research on these items and what they were suggesting we felt like we got shafted on a number of items.
Describe your experience with your monitoring appointments at REACH.
Monitoring appointments required you to be there on a first come first serve basis in the morning for doors to open at 7am, if not there early then you would be waiting sometimes significant amount of time.
What specific things went wrong at REACH?
  • Provided conflicting information
Describe the specific things that went wrong at REACH.
Concerns mostly had to do with straightforwardness and transparency in pricing, writing prescriptions for more drugs then actually needed as part of cycle.
6
Doctor
Jack Crain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
1
5
Age 34
2 IUI
1 IVF
Endometriosis
Other
Income $100K - $199K
Teacher
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Crain was very dry. He was quite knowledgeable but never made me feel happy to be there. He ran some tests on me that no one else did - and that ultimately led to a diagnosis for me. ... But the communication throughout the cycles was very slow and that made me feel like like a number. ... For my two IUI cycles, we used Clomid and Ovidrel. Dr. Crain likes Clomid better than Letrozole because he has seen better outcomes.
The billing department at this clinic [REACH] leaves much to be desired. They are not very knowledgeable and do not give correct information half of the time. This clinic is extremely busy, so expect long wait times. I have met many of the doctors that work in this clinic and they are all nice and knowledgeable. ... Amy [nurse] was really great while at appointments.
How was your experience with Jack Crain at REACH?
Dr. Crain was very dry. He was quite knowledgeable but never made me feel happy to be there. He ran some tests on me that no one else did - and that ultimately led to a diagnosis for me. For that, I am thankful.
What's one piece of advice would you give a prospective patient of Jack Crain at REACH?
Do not expect fabulous bedside manner.
During treatment, were you treated like a number or a human with Jack Crain at REACH?
The doctor met with me in his office which felt nicer than the sterile exam room. But the communication throughout the cycles was very slow and that made me feel like like a number.
Describe the protocols Jack Crain used in your cycles at REACH and their degree of success.
For my two IUI cycles, we used Clomid and Ovidrel. Dr. Crain likes Clomid better than Letrozole because he has seen better outcomes.
Describe your experience with your nurse at REACH. (Assigned nurse: Amy Foerester)
Amy was really great while at appointments. She always had everything that was needed and did a great job explaining things and what next steps were. Communicating through the portal sometimes took longer than it should, however.
Describe your experience with REACH.
The billing department at this clinic leaves much to be desired. They are not very knowledgeable and do not give correct information half of the time. This clinic is extremely busy, so expect long wait times. I have met many of the doctors that work in this clinic and they are all nice and knowledgeable.
Describe the costs associated with your care under Jack Crain at REACH.
IUI for me was almost $1,000 and that is with insurance covering the ultrasounds and bloodwork.
Describe Jack Crain's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at REACH.
None
What specific things went wrong at REACH?
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at REACH.
There were many times at my monitoring appointments that they did not have my name on the schedule and had to "squeeze" me in.
1
Doctor
Jack Crain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Successful
7
8
Age 37 - 38
1 IUI
2 IVF
Diminished Ovarian Reserve
Endometriosis
Prefer not to answer
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Successful
He [Dr. Jack Crain] was very forward and very intelligent but did seem cold at times...He was a well trained and experienced doctor who I feel did all he could to help us have a baby. He was very straight forward and informative on what to expect. He did exactly as he said he would. We would use him again!...Two egg retrieval’s after rounds of fertility drugs. Had embryos frozen to take Lupron from enrodemetrosis for three months then did embryo transfer and had a full term healthy baby boy. :)
Had embryos frozen [at REACH] to take Lupron from enrodemetrosis for three months then did embryo transfer and had a full term healthy baby boy. :)...They [nursing staff] were amazing, compassionate and knowledgeable...They were fast [during monitoring] and you knew what to expect. They were respectful of your time...Great staff and friendly! Sometimes there was a bit of a wait but it all depended on the time you go. They all were understanding of how emotional the process can be. I would recommend this place to anyone!
How was your experience with Jack Crain at REACH?
He was a well trained and experienced doctor who I feel did all he could to help us have a baby. He was very straight forward and informative on what to expect. He did exactly as he said he would. We would use him again!
What's one piece of advice would you give a prospective patient of Jack Crain at REACH?
Be ready to hear exactly what is going to happen and although he can be very forward he is a knowledgeable and well trained.
During treatment, were you treated like a number or a human with Jack Crain at REACH?
He was very forward and very intelligent but did seem cold at times.
Describe the protocols Jack Crain used in your cycles at REACH and their degree of success.
Two egg retrieval’s after rounds of fertility drugs. Had embryos frozen to take Lupron from enrodemetrosis for three months then did embryo transfer and had a full term healthy baby boy. :)
Describe your experience with your nurse at REACH. (Assigned nurse: Sue )
I love his nursing staff! They were amazing, compassionate and knowledgeable.
Describe your experience with REACH.
Great staff and friendly! Sometimes there was a bit of a wait but it all depended on the time you go. They all were understanding of how emotional the process can be. I would recommend this place to anyone!
Describe your experience with your monitoring appointments at REACH.
They were fast and you knew what to expect. They were respectful of your time.
Describe the costs associated with your care under Jack Crain at REACH.
25,000
7
Doctor
Jack Crain
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
REACH
Charlotte
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources