Jack Crain

Had embryos frozen [at REACH] to take Lupron from enrodemetrosis for three months then did embryo transfer and had a full term healthy baby boy. :)...They [nursing staff] were amazing, compassionate and knowledgeable...They were fast [during monitoring] and you knew what to expect. They were respectful of your time...Great staff and friendly! Sometimes there was a bit of a wait but it all depended on the time you go. They all were understanding of how emotional the process can be. I would recommend this place to anyone!

Monitoring appointments [at REACH- Charlotte] required you to be there on a first come first serve basis in the morning for doors to open at 7am, if not there early then you would be waiting sometimes significant amount of time.... Clinic is only clinic in Charlotte and through our visits it felt like they took advantage of it. Pricing was never straightforward. When you first visit they lay it out on what your expected total cost will be for treatment, but then you're told you should probably do this test, and then another test, that eventually add up to significant amounts on top of what you already planned for. Of course you'll agree to do these tests because you want to do whatever you can to have a successful procedure, but after doing research on these items and what they were suggesting we felt like we got shafted on a number of items.

The billing department at this clinic [REACH] leaves much to be desired. They are not very knowledgeable and do not give correct information half of the time. This clinic is extremely busy, so expect long wait times. I have met many of the doctors that work in this clinic and they are all nice and knowledgeable. ... Amy [nurse] was really great while at appointments.