Rated 8.5
Strongly recommend: 88%Don't recommend: 12%8.5
88% strongly recommend
10 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.7
9.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Florida
Residency
Orlando Regional Med Ctr
Fellowship
U. of Vermont

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jacob Glock works at

Southwest Florida Fertility Center
Rated 8.7
Strongly recommend: 77%Neutral: 12%Don't recommend: 11%8.7

Explore Clinic
Fort Myers
15730 New Hampshire Court
Fort Myers, FL 33908

10 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 24 - 25
2 IUI
Anovulation
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Glock always listened to my concerns, and genuinely rooted for my success...He is a man of few words, but he was always on point with our treatment. He took time to listen to my needs and wants, and adjusted treatments accordingly. He always explained what he was doing, expecting, and what was to come...I was born with a uterus half the size of a normal woman, and I am missing my left Fallopian tube. We tried one round of clomid, without any egg response. Tried our first round of femera, and attempted an IUI, but no egg release. Ended up getting a cyst and had to take one cycle off. In January, we did our second cycle of femera, with egg response from my left side, so it was no good and a waiting game for the next cycle. With our third round of femera we used a trigger shot, with egg release, and my second IUI resulting in my first pregnancy!
[Southwest Florida Fertility Center's] strength is their willingness to listen to their patients, their quick responses to any change during a cycle, and their quick treatment and care. I never spent more than an hour at the office, which is great for a busy schedule. They always fit you into their schedule however it worked perfectly for you. A new patient should know it isn’t as scary as you’d expect. Trust the process!
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
He is a man of few words, but he was always on point with our treatment. He took time to listen to my needs and wants, and adjusted treatments accordingly. He always explained what he was doing, expecting, and what was to come.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Trust the process.
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
The staff and Dr. Glock always listened to my concerns, and genuinely rooted for my success.
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
For routine diagnostic testing, he performed an HSG, a radiographic procedure to assess the uterus and Fallopian tubes. I ended up having to go twice because the first picture did not come out clear, to no fault of Dr. Glock. Come to find out, I was born with a uterus half the size of a normal woman, and I am missing my left Fallopian tube. We tried one round of clomid, without any egg response. Tried our first round of femera, and attempted an IUI, but no egg release. Ended up getting a cyst and had to take one cycle off. In January, we did our second cycle of femera, with egg response from my left side, so it was no good and a waiting game for the next cycle. With our third round of femera we used a trigger shot, with egg release, and my second IUI resulting in my first pregnancy!
Describe your experience with the nursing staff at Southwest Florida Fertility Center.
They are so sweet and we’re so excited for me when my IUI was successful!! They brought me in only 9 days after my IUI after a positive pregnancy test. They told me it was early to test, but would give it a try! Turns out, I was really pregnant! They brought me in one more time for a repeat blood draw, then 2 confirmation ultrasounds of pregnancy. Nursing staff was always wonderful and always open to questions.
Describe your experience with Southwest Florida Fertility Center.
This clinics strength is their willingness to listen to their patients, their quick responses to any change during a cycle, and their quick treatment and care. I never spent more than an hour at the office, which is great for a busy schedule. They always fit you into their schedule however it worked perfectly for you. A new patient should know it isn’t as scary as you’d expect. Trust the process!
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
Luckily, I have amazing insurance. So I only had a small $25 copay every time I went. Otherwise, my visits would cost a pretty penny. My insurance tried to deny one of my IUIs and they said it was $950! Wow. I’m a lucky few.
What specific things went wrong at Southwest Florida Fertility Center?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Southwest Florida Fertility Center.
When I got pregnant, they referred me to an OBGYN, and it was during COVID 19. Somewhere along the way, my chart did not get sent to my OBGYN, but there is no saying if it was because the fertility clinic or my OBGYN.
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
9
NPS
10
Age 35 - 36
1 IVF
Diminished Ovarian Reserve
Endometriosis
Tubal Blockage
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Jacob Glock] was friendly and understanding, he spoke clearly to us with the risks and the percentage of success we had, he always spoke clearly in each consultation and tried to do what was possible...I believe that the protocol that he took should be different for each patient, we had sent him exams previously done more or less 2 or 4 months apart when the cycle began, and when we went to the first consultation that same day we He gave the cost and all the medicines that my cycle was going to have and despite the fact that on the first appointment starting the cycle he only saw an egg, he did not change anything of the medicines
[Southwest Florida Fertility Center nurse] was very kind and understanding and she was assigned to help us and translate everything that the doctor told us since we do not speak English, she was very kind patient and understanding she helped us a lot...it was almost 15 thousand with everything until freezing the embryos...
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
Dr. Jacabo was friendly and understanding, he spoke clearly to us with the risks and the percentage of success we had, he always spoke clearly in each consultation and tried to do what was possible so that our greatest dream came true. since we came from having seen a first opinion with another doctor, compared to dr jacob he was very human and compassionate since we are an immigrant couple in this country that does not have the resources dr jacob was very aware of that and I try that the cycle was as soon as possible and with the exams that the first doctor had done before...
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
que siempre siempre pregunta sus dudas por mas tontas que le parezca eso puede cambiar todo el proceso and that is very patient and that he handles English very well
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
we feel treated as humans looking for answers for our greatest longing as people as a couple, he and his group understood us and helped us to make the first cycle that my husband and I underwent come true, they explained us and we took great risks Until today April 21 2020 where they told us that the cycle failed because of the beta test that came out black, we have not yet gone to talk to them because we do not have enough strength!
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
Well, the truth is that I believe that the protocol that he took should be different for each patient, we had sent him exams previously done more or less 2 or 4 months apart when the cycle began, and when we went to the first consultation that same day we He gave the cost and all the medicines that my cycle was going to have and despite the fact that on the first appointment starting the cycle he only saw an egg, he did not change anything of the medicines, we hoped that he would, but he continued until the end
Describe your experience with your nurse at Southwest Florida Fertility Center. (Assigned nurse: sandra)
Sandra was very kind and understanding and she was assigned to help us and translate everything that the doctor told us since we do not speak English, she was very kind patient and understanding she helped us a lot
Describe your experience with Southwest Florida Fertility Center.
the clinic I feel that it is well structured and has everything necessary for the miracle of life to take place, the truth is that this is the third clinic that I visit but in the first one that I did my first cycle and I thought it was very good
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
it was almost 15 thousand with everything until freezing the embryos
Describe Jacob Glock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Florida Fertility Center.
I started the cycle on March 28, 2020 and for April 08 2020 it was the day of extraction, even though it had only produced a single embryo, on April 9 they called me saying that the embryo had fertilized well and on April 11 2020 they made the transfer when the embryo had 2 cells at that time he said that he did not want to take risks and that he wanted to implant it in me so that it could continue its evolution, and today April 21 2020 they gave me the test of exmamen where it came out negative
9
Doctor
Jacob Glock
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
1 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
2016, Successful
NPS
10
NPS
10
Age 36
1 IVF
Income $0 - $49K
2nd of 2 Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Jacob Glock was confident that he could get me pregnant. He was at every appointment and he was quick and didn't keep me waiting. He seems to have a somewhat dry personality, but he's still very nice, and he succeeded in getting me pregnant on the first try... Dr Glock looked over my file from the previous doctor. He changed some of the meds in my protocol, and the biggest difference is that he transferred my embryos at 3 days instead of 5.
They [Southwest Florida Fertility Ctr] are the best in the business, in my opinion. I won't go anywhere else. Dr Glock's team is pleasant to work with, caring, understanding, and they really want to succeed. One thing I liked is that even though it was my 3rd time trying IVF, Nicole still went over all the medications and how to use them, as if I had never done it. And she showed me an easier method than my previous doctor's office had. I also appreciated that Lori took the time to get to know me.
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
Jacob Glock was confident that he could get me pregnant. He was at every appointment and he was quick and didn't keep me waiting. He seems to have a somewhat dry personality, but he's still very nice, and he succeeded in getting me pregnant on the first try...where the other doctor in the area had failed twice.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Go see him, because the other doctor in the area doesn't deserve your business. Dr. Glock will treat you like a human, not a study project for med students. Dr Glock is not condescending or rude. You won't be disappointed with Dr Glock.
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
The office is small and with a small staff. Each time I checked out, Lori would talk to me and make me feel so cared for. It was a much nicer experience than the doctor I had come from.
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
Dr Glock looked over my file from the previous doctor. He changed some of the meds in my protocol, and the biggest difference is that he transferred my embryos at 3 days instead of 5. The previous doctor would only transfer at day 5, and my embryos died before he could transfer. So out of 3 embryos transferred on day 3, one implanted and I now have a beautiful 10 month old girl. Forever grateful to Dr. Glock.
Describe your experience with your nurse at Southwest Florida Fertility Center. (Assigned nurse: Nicole)
Dr Glock staff is second to none. Thet are all very caring and thorough and pleasant.
Describe your experience with Southwest Florida Fertility Center.
They are the best in the business, in my opinion. I won't go anywhere else. Dr Glock's team is pleasant to work with, caring, understanding, and they really want to succeed. One thing I liked is that even though it was my 3rd time trying IVF, Nicole still went over all the medications and how to use them, as if I had never done it. And she showed me an easier method than my previous doctor's office had. I also appreciated that Lori took the time to get to know me. To ask questions about me and my previous experience with the other doctor. And they made it a personal goal to get me pregnant.
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
I think it cost me about $13,000 total(give or take) including medications. He did take off some because he knew I had already had 2 failed cycles from his competitor.
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
5
NPS
8
Age 29
Endometriosis
Male Factor
Income $50K - $99K
2nd of 2 Docs
7 IUI With Other Docs
Donor Sperm
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
I’ve been seen by another fertility specialist in town and I had all My treatments done by him however I was not satifisied from 7 unsuccessful IUIs. From the moment I met Dr. Glock he told me not to waste my time with IUI it’s time to move forward with IVF for the best chances of conceiving...believes the best outcomes come from 2 embryo transfer...First consultation was not what I thought personality wise not warm And welcoming however very confident in what he is doing and explained IVF process to me so I can understand it bette
The whole process [at Southwest Florida Fertility Center] is great. Once you’re done with the doctor nicole [nurse] goes over everything with you and then sends you to a serperate room with a financial advisor who Tell you your total out of pocket. No surprises and anyway they can help. Down fall would just have to be the cost of procedures...Nicole is awesome! She answers your questions doesn’t rush you...IVF cost is 14,000 with medication.
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
His bed side manor lacks a little but I only had a consultation at this point. I can tell that he knows what he is doing and I trust him with this journey. He made me believe I was in good hands and that IVF could work for us the first time without promising me anything.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Don’t judge a book by its cover
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
First consultation was not what I thought personality wise not warm And welcoming however very confident in what he is doing and explained IVF process to me so I can understand it better
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
I’ve been seen by another fertility specialist in town and I had all My treatments done by him however I was not satifisied from 7 unsuccessful IUIs. From the moment I met Dr. Glock he told me not to waste my time with IUI it’s time to move forward with IVF for the best chances of conceiving.
Describe your experience with your nurse at Southwest Florida Fertility Center. (Assigned nurse: Nicole )
Nicole is awesome! She answers your questions doesn’t rush you.
Describe your experience with Southwest Florida Fertility Center.
The whole process is great. Once you’re done with the doctor nicole goes over everything with you and then sends you to a serperate room with a financial advisor who Tell you your total out of pocket. No surprises and anyway they can help. Down fall would just have to be the cost of procedures.
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
I only had to pay a copay at this visit however IVF cost is 14,000 with medication.
Describe Jacob Glock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Florida Fertility Center.
Dr. Glock believes the best outcomes come from 2 embryo transfer
5
Doctor
Jacob Glock
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

Unsuccessful
NPS
0
NPS
0
1 IVF
European
Income $100K - $199K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Glock did not provide any individualized approach or personalized care...This experience should have been sufficient for me to understand that the doctor doesn’t have a control over my cycle and has not taken charge of my treatment and is not proving us with a personalized approach but rather one size fit all treatment plan
[Southwest Florida Fertility Center] Pros: ease for scheduling appointments and short wait time prior to visits. Cons: unprofessional staff, no privacy, no clear communication I was under Dr. Glock’s care... This experience should have been sufficient for me to understand that the doctor doesn’t have a control over my cycle and has not taken charge of my treatment and is not proving us with a personalized approach but rather one size fit all treatment plan.
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
I was under Dr. Glock’s care back in March, 2021. I was on 300 IU Gonad for a total of almost 10 days. While I was undergoing stimulation, I saw the doctor few times for ultrasound only. There was no clear communication of how my cycle was going and there was no blood work to confirm the right dosage of meds. Dr. Glock changed the date of administering Cetrotide (the injection that prevents you from naturally ovulating) based on the fact that I stated that my ovulation should be occurring before the date the Cetrotide shot was planned. This experience should have been sufficient for me to understand that the doctor doesn’t have a control over my cycle and has not taken charge of my treatment and is not proving us with a personalized approach but rather one size fit all treatment plan. I had the preference for having two of the retrieved eggs fertilized in a dish instead of doing ICSI on all. The doctor explained that this is not his usual protocol, instead of referring to my husband’s sperm analysis and letting me know that we have a serious male factor and this can not be an option for us. He proceed with leaving to eggs to fertilize in order to honor my request, failing to give us any chance of success. If he would have taken the time to read my husband’s results, it would have been more than obvious that we had a male factor and the only way we can succeed was doing ICSI. The doctor didn’t really communicate how many eggs he is expecting to retrieve, but based on the follicle count, we were expecting between 6 to 8 eggs. Instead when I woke up, I was told that only 4 were retrieved and 2 were left in a dish and the other two were fertilized via ICSI. Both Nicole and the Doctor failed to keep us updated on how many eggs fertilized and how the embryos were developing. When I called and questioned Nicole why I wasn’t contacted I was given the excuse that my phone was not working when she had tried to call me. This was absurd since no one else had difficulty getting in touch with me and I was expecting the phone call and I had no voicemail. We ended up with one fertilized egg that didn’t make it to day 5th. The doctor failed to provide adequate care and to communicate our options and to discuss what would give us optimum chances of success. I will not recommend Dr. Glock to anyone needing fertility treatment.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Do not waste your time and money with this practice, best to go and to find another Doctor.
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr. Glock did not provide any individualized approach or personalized care.
Describe your experience with Southwest Florida Fertility Center.
Pros: ease for scheduling appointments and short wait time prior to visits. Cons: unprofessional staff, no privacy, no clear communication I was under Dr. Glock’s care back in March, 2021. I was on 300 IU Gonad for a total of almost 10 days. While I was undergoing stimulation, I saw the doctor few times for ultrasound only. There was no clear communication of how my cycle was going and there was no blood work to confirm the right dosage of meds. Dr. Glock changed the date of administering Cetrotide (the injection that prevents you from naturally ovulating) based on the fact that I stated that my ovulation should be occurring before the date the Cetrotide shot was planned. This experience should have been sufficient for me to understand that the doctor doesn’t have a control over my cycle and has not taken charge of my treatment and is not proving us with a personalized approach but rather one size fit all treatment plan. I had the preference for having two of the retrieved eggs fertilized in a dish instead of doing ICSI on all. The doctor explained that this is not his usual protocol, instead of referring to my husband’s sperm analysis and letting me know that we have a serious male factor and this can not be an option for us. He proceed with leaving to eggs to fertilize in order to honor my request, failing to give us any chance of success. If he would have taken the time to read my husband’s results, it would have been more than obvious that we had a male factor and the only way we can succeed was doing ICSI. The doctor didn’t really communicate how many eggs he is expecting to retrieve, but based on the follicle count, we were expecting between 6 to 8 eggs. Instead when I woke up, I was told that only 4 were retrieved and 2 were left in a dish and the other two were fertilized via ICSI. Both Nicole and the Doctor failed to keep us updated on how many eggs fertilized and how the embryos were developing. When I called and questioned Nicole why I wasn’t contacted I was given the excuse that my phone was not working when she had tried to call me. This was absurd since no one else had difficulty getting in touch with me and I was expecting the phone call and I had no voicemail. We ended up with one fertilized egg that didn’t make it to day 5th. The doctor failed to provide adequate care and to communicate our options and to discuss what would give us optimum chances of success. I will not recommend Dr. Glock to anyone needing fertility treatment.
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
We paid total of $15000 for retrieval and medication for stimulation.
What specific things went wrong at Southwest Florida Fertility Center?
  • Failed to call with results
  • Failed to convey critical information
0
Doctor
Jacob Glock
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
2 of 5
Adaptability
1 of 5
0
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Consult
NPS
10
NPS
10
Age 38
Tubal Blockage
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Glock makes you feel comfortable and explains things so you can understand. He also will explain things that people may not want to hear. Very comfortable setting. I feel he needs to pay more attention to his office staff as they are not as friendly and welcoming...took his time to explain everything to us. Never felt rushed or a bother. Very caring and eager to help....
This office [Southwest Florida Fertility Center] needs to be more friendly and informative. They do not tell you the next steps and treat you like you should know everything already. They were great about getting you an appointment. Could be nicer and more welcoming. Dr. Glock is an amazing doctor, but I can see the office staff pushing people to go somewhere else....The Dr has you work with the office staff who I felt were not helpful at all. I had to try and figure out the next steps alone...
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
Dr. Glock makes you feel comfortable and explains things so you can understand. He also will explain things that people may not want to hear. Very comfortable setting. I feel he needs to pay more attention to his office staff as they are not as friendly and welcoming.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Do not mind the office staff.
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr. Glock took his time to explain everything to us. Never felt rushed or a bother. Very caring and eager to help.
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
Have not started treatment
Describe your experience with the nursing staff at Southwest Florida Fertility Center.
Did not have much interaction. She was very pleasant after meeting with Dr Glock.
Describe your experience with Southwest Florida Fertility Center.
This office needs to be more friendly and informative. They do not tell you the next steps and treat you like you should know everything already. They were great about getting you an appointment. Could be nicer and more welcoming. Dr. Glock is an amazing doctor, but I can see the office staff pushing people to go somewhere else.
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
Cannot remember
What specific things went wrong at Southwest Florida Fertility Center?
  • Failed to convey critical information
Describe the specific things that went wrong at Southwest Florida Fertility Center.
They never tell you what’s next. The Dr has you work with the office staff who I felt were not helpful at all. I had to try and figure out the next steps alone.
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unknown Success
NPS
9
NPS
8
Age 36
5 Fertility Medications
Anovulation
PCOS
Immunological
Unexplained
Income $0 - $49K
2nd of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
He explains procedures, and double checks to make sure I understand anything he tells me. If I have a question, he stops and listens, and then answers to the best of his ability.
The nurse did not seem very knowledgeable as to what the doctor was requesting 80% of the time. She was rude on the phone and made it difficult to get any results.
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
When meeting him in his Fort Myers office, he was very bland, dry and didn't say hardly a word. I was nervous, so all the questions I had, slipped my mind and I left feeling the same as I got there. A few appointments later, I asked if I could see Dr. Glock at his gyn practice in Labelle (which is 40 miles closer to me!) he agreed, and when I met him in that office, he was friendly, talked more than I had ever heard before and I was pleasantly surprised. Now, I only go to the Fort Myers office if it is totally necessary.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
He's a good guy, once you get past the dullness!
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr. Glock addresses me by name. He explains procedures, and double checks to make sure I understand anything he tells me. If I have a question, he stops and listens, and then answers to the best of his ability.
Describe your experience with your nurse at Southwest Florida Fertility Center. (Assigned nurse: Begins with a C)
Horrible to talk to in the phone. Explained to her that Dr. Glock told me to call for a refill and she insisted that I have an appointment first. I called the Labelle office and my refill was waiting at the pharmacy an hour later
What specific things went wrong at Southwest Florida Fertility Center?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Southwest Florida Fertility Center.
The nurse did not seem very knowledgeable as to what the doctor was requesting 80% of the time. She was rude on the phone and made it difficult to get any results
9
Doctor
Jacob Glock
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 26
1 Fertility Medications
Tubal Blockage
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Glock evaluated my case and tailored to my needs and what he thought would best benefit me in my case. He had a positive outlook and did his absolute very best explaining the process and what was best for me. He was personable and very knowledgeable and I felt very optimistic about my IVf cycle...Dr glock always went into detail about what was going to happen and what would happen during the process. He answered all of my questions and was very knowledgeable which is very important to me. He had hope for me and said he would do everything he can to get me pregnant. My husband and I had complete trust in everything he was doing.
I never waited a long time to be helped. The rooms were comfortable. Staff [at SW FL Frt Ctr] was very friendly and communicated openly. They knew what was going on before you even got there. They were on time with everything and was accurate With all of the information that was given to me. I never experienced any mishaps...Medication was around $1,300 Procedure was around 9,000
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
Dr glock always went into detail about what was going to happen and what would happen during the process. He answered all of my questions and was very knowledgeable which is very important to me. He had hope for me and said he would do everything he can to get me pregnant. My husband and I had complete trust in everything he was doing.
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Ask as many questions as you can so you know what you need to do and prepare for.
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr.Glock evaluated my case and tailored to my needs and what he thought would best benefit me in my case. He had a positive outlook and did his absolute very best explaining the process and what was best for me. He was personable and very knowledgeable and I felt very optimistic about my IVf cycle.
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
I had been given a low dose of medications in order to prevent overstimulation. In turn, I didn’t have very many eggs harvested, and only two embryos were transferred.
Describe your experience with the nursing staff at Southwest Florida Fertility Center.
They were all warm and welcoming and treated me like a friend. I always enjoyed the time I had spent in the office.
Describe your experience with Southwest Florida Fertility Center.
*I never waited a long time to be helped. *The rooms were comfortable. *staff was very friendly and communicated openly. They knew what was going on before you even got there. They were on time with everything and was accurate With all of the information that was given to me. I never experienced any mishaps
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
Medication was around $1,300 Procedure was around 9,000
Describe Jacob Glock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Florida Fertility Center.
I had one good embryo that lasted 5 days and the other one he told me straightforward that it wasn’t as good of a quality so it might not make it but he’ll transfer it anyways.
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 38 - 39
Tubal Blockage
Income $50K - $99K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
[Dr. Glock] started testing right away..never did he say this can't or won't happen he's the best...My husband and I was happy with all the treatment explained..he is very nice and great bedside manor he straight to the point but in a nice way..he made me feel like this will happen...so far have had hsg test that he did himself that was painless
Strength [of Southwest Florida Fertility Center] all around very helpful with treatment plan and treatment steps no weakness I've came across all around great. The doctor and staff are there for you 200% they gave me all the help for treatment and discount plans and help me understand step by step...Office visit $60.00 hsg test $350.00 husband sperm analysis $180.00...They [the nurses] truly understand the struggle we women have and they are there to help
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
My husband and I was happy with all the treatment explained..he is very nice and great bedside manor he straight to the point but in a nice way..he made me feel like this will happen.. Can't wait for the next visit
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
You are in good hands!
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr.Glock and staff are amazing.. Soon as I met them he made me very happy to know he can help me with the one thing I want more in life, a happy healthy baby or babies. He started testing right away..never did he say this can't or won't happen he's the best..and the staff them ladies are so helpful and super nice..❤
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
I so far have had hsg test that he did himself that was painless..
Describe your experience with the nursing staff at Southwest Florida Fertility Center.
Amazing!! And very compassionate. They truly understand the struggle we women have and they are there to help.
Describe your experience with Southwest Florida Fertility Center.
Strength all around very helpful with treatment plan and treatment steps no weakness I've came across all around great. The doctor and staff are there for you 200% they gave me all the help for treatment and discount plans and help me understand step by step.
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
Office visit $60.00 hsg test $350.00 husband sperm analysis $180.00
Describe Jacob Glock's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southwest Florida Fertility Center.
We have not got that far yet
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
2019, Unknown Success
NPS
10
NPS
10
Age 33
Unexplained
Income $0 - $49K
2nd of 2 Docs
5 IUI With Other Docs
IVF With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Glock was so amazing. My wife couldn’t attend the consult because she was at work. So he didn’t have a problem FaceTime my wife so she was included and had the information as well. I’m so glad I found him. I just wish I would have found him sooner. Today I went in for my baseline and he said let’s get you pregnant. I have 100% confidence in him and his abilities...
No clinic strengths or weaknesses they [Southwest Florida Fertility Center- Fort Myers] were great! They are amazing and I am confident in their abilities to get me pregnant . ....The nursing staff was great! They were willing to work with my schedule and worked with my financial issues....Dr. Glock was so amazing. My wife couldn’t attend the consult because she was at work. So he didn’t have a problem FaceTime my wife so she was included and had the information as well. I’m so glad I found him. I just wish I would have found him sooner. Today I went in for my baseline and he said let’s get you pregnant. I have 100% confidence in him and his abilities
How was your experience with Jacob Glock at Southwest Florida Fertility Center?
Dr. Glock was so amazing. My wife couldn’t attend the consult because she was at work. So he didn’t have a problem FaceTime my wife so she was included and had the information as well. I’m so glad I found him. I just wish I would have found him sooner. Today I went in for my baseline and he said let’s get you pregnant. I have 100% confidence in him and his abilities
What's one piece of advice would you give a prospective patient of Jacob Glock at Southwest Florida Fertility Center?
Ask all the questions. If you run into issues with money or schedule reach out to the office. They will work with you
During treatment, were you treated like a number or a human with Jacob Glock at Southwest Florida Fertility Center?
Dr.glock is amazing and so is his staff. He wants to get u pregnant. He isn’t just in it for the money
Describe the protocols Jacob Glock used in your cycles at Southwest Florida Fertility Center and their degree of success.
I am starting my first ivf cycle. I start stims on Saturday
Describe your experience with the nursing staff at Southwest Florida Fertility Center.
The nursing staff was great! They were willing to work with my schedule and worked with my financial issues
Describe your experience with Southwest Florida Fertility Center.
No clinic strengths or weaknesses they were great! They are amazing and I am confident in their abilities to get me pregnant . I’m not sure what else to put here. This field should not be a required field of 200 characters
Describe the costs associated with your care under Jacob Glock at Southwest Florida Fertility Center.
The cost was $13,000
10
Doctor
Jacob Glock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Southwest Florida Fertility Center
Fort Myers
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5