Rated 9.1
Strongly recommend: 82%Neutral: 10%Don't recommend: 8%9.1
82% strongly recommend
33 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.1
6.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Catholic U. of Louvain
Residency
Columbia
Fellowship
U. of Minnesota

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Jacques Stassart works at

Reproductive Medicine & Infertility Associates
Rated 8.4
Strongly recommend: 67%Neutral: 21%Don't recommend: 12%8.4

At 2 offices

Edina
3625 West 65th Street
Edina, MN 55435
651-222-6050
Woodbury
2101 Woodwinds Drive
Woodbury, MN 55125
(651) 222-6050
Explore Clinic

2 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
3
NPS
1
Age 33
2 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Nurse or HC Services
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Only contact with the doctor [Dr. Stassart] was for consult, actual procedure, and failure follow up appointments...He is kind and has a caring bedside manner, but I would thoroughly complete my own research regarding odds of success...After initial failures began pushing for more than one embryo. I held strong to one for the third transfer. The fourth transfer was 2 PGS tested embryos and still no success.
Nursing staff [at Reproductive Medicine & Infertility Associates] is difficult to deal with. They take a long time to call back, and frequently just don't get back to you...Waiting area looks nice, old receptionist was unpleasant but she seems to be gone and new receptionist much kinder. Billing is difficult to deal with and even after I paid cash up front for a procedure tried to bill my insurance. Other months they don't bill my insurance when they should and send me the entire bill.
How was your experience with Jacques Stassart at Reproductive Medicine & Infertility Associates?
While this doctor had a very kind bedside manner, I felt that he was not honest about our likelihood of success. After our first transfer he looked my husband in the eyes and said "70% chance of success, I feel great about this". The next three transfers he also told us this was it, odds were great, it would be the one. We never had success.
What's one piece of advice would you give a prospective patient of Jacques Stassart at Reproductive Medicine & Infertility Associates?
He is kind and has a caring bedside manner, but I would thoroughly complete my own research regarding odds of success.
During treatment, were you treated like a number or a human with Jacques Stassart at Reproductive Medicine & Infertility Associates?
Only contact with the doctor was for consult, actual procedure, and failure follow up appointments. Nurses never knew us by name, acted like we were completely new patients every time despite two retrievals and four transfers in roughly six months. After a disappointing chemical pregnancy we were offered a follow up appointment with the physician nearly 1.5 months out.
Describe your experience with the nursing staff at Reproductive Medicine & Infertility Associates.
Nursing staff here is difficult to deal with. They take a long time to call back, and frequently just don't get back to you. They ordered over a thousand dollars worth of medication that I paid for that wasn't even used in my cycle. They would order lab work wrong from outside providers. One MA here told me "I don't know why you care" when I asked a question. A different MA told me I was pregnant even when I had terrible numbers and questioned a chemical pregnancy she pushed back and insisted I was pregnant- I was not. My husband and I were devastated. At my last transfer the nurse could not manage to work with labcorp to get the results resulting in me having to complete multiple extra IM injections and have no idea if I was pregnant or not. Not friendly, most not even kind, clinic management blamed the terrible care on "Covid" but this was beyond covid.
Describe your experience with Reproductive Medicine & Infertility Associates.
Waiting area looks nice, old receptionist was unpleasant but she seems to be gone and new receptionist much kinder. Billing is difficult to deal with and even after I paid cash up front for a procedure tried to bill my insurance. Other months they don't bill my insurance when they should and send me the entire bill. One month they sent me a bill in the mail for a completely different patient with a similar but different name from mine listing everything she has had done there since 2019. Communication is terrible from everyone every step of the way at this clinic.
Describe the costs associated with your care under Jacques Stassart at Reproductive Medicine & Infertility Associates.
For around $80,000 I had consult and testing, two retrievals (one with PGS testing), two fresh transfers, two frozen transfers, all monitoring, and medications included in price.
Describe Jacques Stassart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine & Infertility Associates.
After initial failures began pushing for more than one embryo. I held strong to one for the third transfer. The fourth transfer was 2 PGS tested embryos and still no success.
What specific things went wrong at Reproductive Medicine & Infertility Associates?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
3
Doctor
Jacques Stassart
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
1
Clinic
Reproductive Medicine & Infertility Associates
Woodbury
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
2017, Successful
NPS
4
NPS
9
Age 33
1 Fertility Medications
Endometriosis
Uterine Fibroids
Unexplained
Prefer not to answer
Income $100K - $199K
Engineer
2nd of 2 Docs
Doesn't Recommend
Strongly Recommends
Successful
Dr. Stassart was helpful in explaining the treatment in detail and has resolved many questions we had during the process. The only concern i had was the time to reach him in case of any questions during the meds intake. ... Dr.Stassart was very helpful making us understand the entire process and did not hesitate to answer to the detailed level of our ask.
Clinic was conveniently located, it had multiple locations to get labs done. Compassionate staff, Comfortable care. High standard in protocols. Quality equipment.Very professional, we will go back to them if required in our journey of building the family. ... Appointment follow ups, reminders would have helped. Time to return the call was high, and would have been better if it was quick as the entire process is time senstive.
How was your experience with Jacques Stassart at Reproductive Medicine & Infertility Associates?
Dr. Stassart was helpful in explaining the treatment in detail and has resolved many questions we had during the process. The only concern i had was the time to reach him in case of any questions during the meds intake. It would have helped better if the nurses could take the calls on priority and get the answers quicker to relieve my stress on timelines of meds intake.
What's one piece of advice would you give a prospective patient of Jacques Stassart at Reproductive Medicine & Infertility Associates?
Bear with the nursing staff and do not expect that there will reminders on the process. Do you homework on all the expectations and process timelines for better outcome.
During treatment, were you treated like a number or a human with Jacques Stassart at Reproductive Medicine & Infertility Associates?
Dr.Stassart was very helpful making us understand the entire process and did not hesitate to answer to the detailed level of our ask.
Describe your experience with the nursing staff at Reproductive Medicine & Infertility Associates.
Appointment follow ups, reminders would have helped. Time to return the call was high, and would have been better if it was quick as the entire process is time senstive.
Describe your experience with Reproductive Medicine & Infertility Associates.
Clinic was conveniently located, it had multiple locations to get labs done. Compassionate staff, Comfortable care. High standard in protocols. Quality equipment.Very professional, we will go back to them if required in our journey of building the family.
Describe Jacques Stassart's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Medicine & Infertility Associates.
Doctor had a strong preference to single transfer since it was a first time and it turned positvely for us. I appreciate his input on single transfer and helping us not risk on multiples.
What specific things went wrong at Reproductive Medicine & Infertility Associates?
  • Failed to call with results
  • Provided conflicting information
4
Doctor
Jacques Stassart
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Reproductive Medicine & Infertility Associates
Edina
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5