Rated 9.9
Strongly recommend: 97%Neutral: 3%9.9
97% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.2
9.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
National Taiwan U.
Residency
Mayo Clinic

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
James Chuong works at

Cooper Institute for Advanced Reproductive Medicine
Rated 7.6
Strongly recommend: 62%Neutral: 12%Don't recommend: 25%7.6

Explore Clinic
Houston
7500 Beechnut Street
Houston, TX 77074

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 34 - 35
3 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $50K - $99K
Teacher
2nd of 2 Docs
2 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. James Chuong] always remains positive and encouraging...After my 5th and final IUI...he called me personally on the phone and spoke with me for about 15 minutes to discuss the next steps and what could have been the reason this cycles was not successful...knows how expensive fertility treatments are so he provides patients with websites to seek discounts and gives options of pharmacies so we can choose the most cost effective one...
[Cooper Institute for Advanced Reproductive Medicine] isn't a 5-star resort...people may very well easily overlook his [Dr. Chuong] clinic because it isn't aesthetically appealing like most clinics, but little do they know it's a hidden gem...Everyone in the clinic knows you by name and are always polite and professional...Every time they are truly sorry to hear that I started my period instead of having a positive pregnancy test. I can call or text them anytime during the work day and they'll always respond.
How was your experience with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
He truly is excellent. Dr. C has the patients best interest in mind as well as the fact that we are desperately wanting to have a child or children. In front of you he always remains positive and encouraging. You would not believe how many times he said something positive to me that made me feel better emotionally. I also like the fact that he keeps his website up to date and current with different conferences he's gone to and new information about fertility. Financially, he also knows how expensive fertility treatments are so he provides patients with websites to seek discounts and gives options of pharmacies so we can choose the most cost effective one. I had started another IUI cycle as the pandemic was starting and offices were shutting down and cancelling cycles, but Dr. C did not. He understands the time and emotional investment we've made and he made sure to continue with only cycles that were already in progress. Again, I had another negative pregnancy test but I wouldn't change him as my doctor. After my 5th and final IUI, his office was closed and when I got the results, he called me personally on the phone and spoke with me for about 15 minutes to discuss the next steps and what could have been the reason this cycles was not successful. No one can ask for any better treatment than that.
What's one piece of advice would you give a prospective patient of James Chuong at Cooper Institute for Advanced Reproductive Medicine?
You don't need a fancy building or the nicest dressed professionals, you need people who care about you and your willingness to trust them with the journey to you having a baby. For anyone who is considering going to Dr. C, don't think twice. He is a good doctor and more importantly a good person. That means a lot to people and if you're like me, someone who wants to be involved in the process, want to know the whys and hows, and what's next, he'd be a perfect doctor for you.
During treatment, were you treated like a number or a human with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Everyone in the clinic knows you by name and are always polite and professional. Dr. C always reviews your chart after your visit and sits down and goes over his professional take on what he sees and gives recommendation that are based on current research in the fertility world. Every time I visit, I will get a phone call with specific information about my hormone profile and a "solution" if my estrodiol is too high or something else. He is my second doctor and everything I have learned about fertility, especially my own has been from him and his team. When moving to his clinic, he reviewed all of my procedures and treatments from my previous clinic and sat down an discussed his findings with me. Very grateful even though I have experienced true heartache in this process over and over again.
Describe the protocols James Chuong used in your cycles at Cooper Institute for Advanced Reproductive Medicine and their degree of success.
First cycle - Started me on Clomid instead of Letrozole, which is what I used at my previous clinic. He said that research shows Clomid has better results and that he rarely uses it, maybe for older women. I started on a standard dose, however I can't recall what it was. I did a cycle day 3 appointment to check my follicles and hormones. Once they came back within range, I started Clomid on cycle day 3 and took if for 5 days. I came back to do a mid-cycle appointment on cycle day 12. I was instructed to use an OPK kit and have the results when I went. Again, checked follicles and on cycle day 14 I took the trigger shot and waited 36 hours and had the insemination the next day. 3 mature follicles. Results negative. Second cycle - Same process, the only difference was the day I did the trigger and the date of the insemination. I also took a higher dose of Clomid, four pills instead of one for 5 days. I only produced one good follicle. Results negative. Third cycle - Came in on cycle day 2 instead of 3 because his recommendation was to do a round with injectables. His protocol is that with injectables you start on cycle day 3 but it takes a day for the medication to arrive. I took Gonol-F in the morning for 11 days, 150 for 5 days and 75 for 5 days. At night, I took 75IU Menopur for 6 days and then I started Cetrotide for 3 days and took 1.5 Ovidrel on cycle day 10. I produced 8 follicles, 7 mature. Results negative. ? Cycle - I don't know when I'll be able to start treatment again, but Dr. C's recommendation is IVF. At the time of this review, I am 34 but will be 35 in May so my window is narrowing. So I will start IVF for my next treatment, whenever that will be.
Describe your experience with your nurse at Cooper Institute for Advanced Reproductive Medicine. (Assigned nurse: Annie & Dessire )
Annie and Dessire are always going above and beyond. They have a clinic cellphone that patients can text or call throughout the day. If they communicate with you via text, they always make sure to say please respond so I know you received it. The team will provide you with training on how to administer your shot and take medications. They provide you with a monitoring sheet to keep for your reference with instructions and what to do on each cycle day. Every time they are truly sorry to hear that I started my period instead of having a positive pregnancy test. I can call or text them anytime during the work day and they'll always respond. I also recommended a co-worker to Dr. C's clinic. Her appointments were usually a few days before mine. She ended up getting pregnant and what I appreciated is that the staff still remained professional and did not make me feel different even though that was and still is very difficult for me.
Describe your experience with Cooper Institute for Advanced Reproductive Medicine.
Dr. C is very knowledgeable and he makes an effort to continue to use research-based methods, I think that is a great strength of his. I also thinks he has trained his staff well, even though a few of them are not nurses just medical assistants, they are also knowledgeable. Something that people may view as a weakness is that his clinic isn't a 5-star resort. Which is perfectly fine with me. However, I say this to say people may very well easily overlook his clinic because it isn't aesthetically appealing like most clinics, but little do they know it's a hidden gem. Dr. C is honest and compassionate and understands that we are fragile in those moments and he does a very good job of seeing that and adjusting to it.
Describe the costs associated with your care under James Chuong at Cooper Institute for Advanced Reproductive Medicine.
Cycle 1 and Cycle 2: IUI w/ ultrasound - $525 Sperm transfer - $100 Sperm plus shipping - $970 Injectables - $4,000 (all resulted in negative cycles)
Describe James Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Advanced Reproductive Medicine.
I have not had the sit down IVF conversation yet. I will be having it when I can start treatment again. I don't know his approach yet, but mine in no more than two, lol!
10
Doctor
James Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Cooper Institute for Advanced Reproductive Medicine
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 32
1 IVF
Unexplained
Income $100K - $199K
1st of 2 Docs
1 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Chuong & staff made me feel very comfortable in a not great situation. The worked with me and showed compassion and care. They gave there opinions but ultimately let my husband and I make the decisions...Dr. James Chuong is a great doctor and know what he is doing. He made me feel comfortable and well aware of the process and procedure he was doing. He doesn't beat around the bush and he takes his job very serious...Ask questions, he will answer any question you have. I asked him so many and he never had a problem with answering them.
[Cooper Institute for Adv Repr Med] Strengths - They know what they are doing, they are very compassionate, they answer all your questions and concerns, they are gentle and nice, the are understanding, amazing prices for services, they do every procedure in office in there lab Weaknesses - Sometimes a little slow on getting back to you...She [nurse] was amazing! She always kept in touch with, contacted me numerous times to check on me. Answered so many of my questions and concerns. If I was nervous, scared, emotional, upset she always had the right words to make me feel better. She really became a friend to us.
How was your experience with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Dr. James Chuong is a great doctor and know what he is doing. He made me feel comfortable and well aware of the process and procedure he was doing. He doesn't beat around the bush and he takes his job very serious.
What's one piece of advice would you give a prospective patient of James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Ask questions, he will answer any question you have. I asked him so many and he never had a problem with answering them.
During treatment, were you treated like a number or a human with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Dr. Chuong & staff made me feel very comfortable in a not great situation. The worked with me and showed compassion and care. They gave there opinions but ultimately let my husband and I make the decisions.
Describe the protocols James Chuong used in your cycles at Cooper Institute for Advanced Reproductive Medicine and their degree of success.
I took Birth control pills, then started Lupron injections. Went in for multiple ultrasounds and bloodwork. I then took Menopur & Bravelle as my stimulation drugs. I then had my trigger shot before my retrieval. After Transfer I took progesterone in oil & progesterone suppositories.
Describe your experience with your nurse at Cooper Institute for Advanced Reproductive Medicine. (Assigned nurse: Antionette C.)
She was amazing! She always kept in touch with, contacted me numerous times to check on me. Answered so many of my questions and concerns. If I was nervous, scared, emotional, upset she always had the right words to make me feel better. She really became a friend to us.
Describe your experience with Cooper Institute for Advanced Reproductive Medicine.
Strengths - They know what they are doing, they are very compassionate, they answer all your questions and concerns, they are gentle and nice, the are understanding, amazing prices for services, they do every procedure in office in there lab Weaknesses - Sometimes a little slow on getting back to you
Describe the costs associated with your care under James Chuong at Cooper Institute for Advanced Reproductive Medicine.
I would estimate around $13,000.00
10
Doctor
James Chuong
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Cooper Institute for Advanced Reproductive Medicine
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Consult
NPS
8
NPS
6
Age 38
South Asian
Income $100K - $199K
Marketer or PR
Only Doc Seen
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
[Dr. James Chuong] is extremely personable and very detailed. He used pictures and made diagrams to explain everything very well. We felt quite comfortable discussing with him. He took time to answer all our questions and was not in any rush. I really liked his honest and in depth informative approach...In our case he recommended eSET...was very thorough and informative about the procedures and the treatment plans. He spend good amount of time explaining every step and really nice. However, the facility overall was not too charming or impressive. Lots of signs for no trespassing and seemed a little strange being in the waiting room. the staff and everyone was quite nice but still had a strange feeling about the place.
the facility [Cooper Institute for Advanced Reproductive Medicine] overall was not too charming or impressive. Lots of signs for no trespassing and seemed a little strange being in the waiting room. the staff and everyone was quite nice but still had a strange feeling about the place...$10900 for the IVF with PGS...Clinic was in a oldish building. Parking was paid but they validate. The waiting area was not impressive. It had a lot of signs for solicitors etc which were not very appealing. Seemed rather small and congested.
How was your experience with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Dr Chung is extremely personable and very detailed. He used pictures and made diagrams to explain everything very well. We felt quite comfortable discussing with him. He took time to answer all our questions and was not in any rush. I really liked his honest and in depth informative approach..
What's one piece of advice would you give a prospective patient of James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Take as many questions as you can think of so he can cover everything with you.
During treatment, were you treated like a number or a human with James Chuong at Cooper Institute for Advanced Reproductive Medicine?
Dr Chung was very thorough and informative about the procedures and the treatment plans. He spend good amount of time explaining every step and really nice. However, the facility overall was not too charming or impressive. Lots of signs for no trespassing and seemed a little strange being in the waiting room. the staff and everyone was quite nice but still had a strange feeling about the place.
Describe your experience with Cooper Institute for Advanced Reproductive Medicine.
Clinic was in a oldish building. Parking was paid but they validate. The waiting area was not impressive. It had a lot of signs for solicitors etc which were not very appealing. Seemed rather small and congested.
Describe the costs associated with your care under James Chuong at Cooper Institute for Advanced Reproductive Medicine.
$10900 for the IVF with PGS.
Describe James Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Advanced Reproductive Medicine.
In our case he recommended eSET
8
Doctor
James Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
6
Clinic
Cooper Institute for Advanced Reproductive Medicine
Houston
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Unsuccessful
NPS
10
NPS
10
Age 34 - 37
Endometriosis
PCOS
Latinx
Income $0 - $49K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
I like the way Dr. Chuong explains all the procedure, He also value my opinion and the research I do. He also pay attention of what I think about how my body responds to different treatments and medicines...We had try different medications and protocols but for know in my mind for the economy factor letrozole and clomid was the best. But I haven’t had the big positive pregnancy yet...always asking me about my family they remember the name of my relatives.
She [nurse at Cooper Institute for Reproductive Hormonal Disorders] is great. She always know how to explain any protocol. And also treat me like family. A big pro is she speaks Spanish...explain all the billing process on advanced so I don’t have any misunderstanding. They even text the day before with and explanation of the next day appointment...I like how they pay a lot of attention of the overall and not only the physical. I will recommend they improve the design of the office. I think they should had a better waiting area. It will be nice if they will follow up with you after ovulation. Just to give some comfort because those day of waiting what happened are very stressful.
How was your experience with James Chuong at Cooper Institute for Reproductive Hormonal Disorders?
I like the way Dr. Chuong explains all the procedure, He also value my opinion and the research I do. He also pay attention of what I think about how my body responds to different treatments and medicines.
What's one piece of advice would you give a prospective patient of James Chuong at Cooper Institute for Reproductive Hormonal Disorders?
He should talk louder because sometimes is hard to understand.
During treatment, were you treated like a number or a human with James Chuong at Cooper Institute for Reproductive Hormonal Disorders?
They call me by my name all the time. The nurse and even the doctor always asking me about my family they remember the name of my relatives.
Describe the protocols James Chuong used in your cycles at Cooper Institute for Reproductive Hormonal Disorders and their degree of success.
We had try different medications and protocols but for know in my mind for the economy factor letrozole and clomid was the best. But I haven’t had the big positive pregnancy yet.
Describe your experience with your nurse at Cooper Institute for Reproductive Hormonal Disorders. (Assigned nurse: Desire)
She is great. She always know how to explain any protocol. And also treat me like family. A big pro is she speaks Spanish.
Describe your experience with Cooper Institute for Reproductive Hormonal Disorders.
I like how they pay a lot of attention of the overall and not only the physical. I will recommend they improve the design of the office. I think they should had a better waiting area. It will be nice if they will follow up with you after ovulation. Just to give some comfort because those day of waiting what happened are very stressful.
Describe the costs associated with your care under James Chuong at Cooper Institute for Reproductive Hormonal Disorders.
It depends if the procedure and I haven’t done an IVF. But I like the explain all the billing process on advanced so I don’t have any misunderstanding. They even text the day before with and explanation of the next day appointment.
Describe James Chuong's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Cooper Institute for Reproductive Hormonal Disorders.
N/a
10
Doctor
James Chuong
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Cooper Institute for Reproductive Hormonal Disorders
Mount Laurel
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5