2020, Unknown Success
10
10
Review of
Dr. Heiner is a grandfatherly figure. He is patient, kind, eloquent, and confident in his knowledge. He asked us pointed, clear questions and clarified as many times as I needed... I felt cared for and while talking to Dr. Heiner, I almost felt like his only patient. His focus was on me, my husband, and our goals. He explained clearly and was very patient with my questions. Our visits have not felt rushed, and they took the time for me and our needs.
She [nurse at Reproductive Care Center] presented my flow charts, medication information, and all other instructions in an organized and clear manner. Over the phone, she repeats directions and assures that I understand before ending our conversation. She’s patient with my questions...Dr. Heiner knows what he is talking about and also knows how to deliver his knowledge in a warm, honest, and unbiased manner.
How was your experience with James Heiner at Reproductive Care Center?
Dr. Heiner is a grandfatherly figure. He is patient, kind, eloquent, and confident in his knowledge. He asked us pointed, clear questions and clarified as many times as I needed. During my OAR, he explained a few terms, but used other terms and jargon that I was unfamiliar with. I asked him what they meant, but I know they were behind schedule, so I didn’t push it with too many questions. He did explain his findings in clear terms and also described what it meant.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Prepare to receive information in a direct but kind manner. Dr. Heiner knows what he is talking about and also knows how to deliver his knowledge in a warm, honest, and unbiased manner.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Dr. Heiner and Jayne have helped us immensely to know exactly (as far as we can tell) what is happening with us—and what is not happening with us. During our consultation and subsequent visits, I felt cared for and while talking to Dr. Heiner, I almost felt like his only patient. His focus was on me, my husband, and our goals. He explained clearly and was very patient with my questions. Our visits have not felt rushed, and they took the time for me and our needs. Never once have I felt that they were treating us “restaurant style” (trying to get as many customers in and out as fast as possible).
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Jayne Payne)
Jayne Payne is a ray of sunshine that I needed when I thought all hope was lost for us. She presented my flow charts, medication information, and all other instructions in an organized and clear manner. Over the phone, she repeats directions and assures that I understand before ending our conversation. She’s patient with my questions, when I forget the names of my medications, and when I don’t remember how many days my past cycles lasted.
Describe your experience with Reproductive Care Center.
My first impression of RRC was negative: January 2020, my husband called to make an appointment for a semen analysis and when he was connected with the receptionist, she was unwilling to help, frustrated with him or something else, and frankly, rude. He didn’t catch her name, but was not happy that she wouldn’t help him schedule a time to come in. She insisted he needed a code from my OBGYN. We didn’t have one, but we were referred to RRC but given anything like that.
My second impression was better: I called to schedule an appointment for my husband’s semen analysis and they were more helpful. I’m unsure of who I spoke with, but she wasn’t rude or short with me.
Walking in: there’s a home-y feel when you walk in. I felt awkward, but I met a few couples in the lobby who were open and honest about their struggles. The receptionists were kind. Everyone was encouraging.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
We are blessed to have great insurance, so our out of pocket costs (so far) have been manageable. The semen analysis cost $187 and some cents. We paid around $200 for labs and OAR. Our most recent bill was $95 for additional tests.
Review of