Rated 6.5
Strongly recommend: 37%Neutral: 13%Don't recommend: 50%6.5
37% strongly recommend
33 reviews
Humanity
7
7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.6
7.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.9
6.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.3
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Texas
Residency
U. of Texas Galveston
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
James Heiner works at

Reproductive Care Center
Rated 7.8
Strongly recommend: 56%Neutral: 20%Don't recommend: 25%7.8

At 1 office

Sandy
10150 Petunia Way
Sandy, UT 84092
(801) 878-8888
Explore Clinic

13 patient reviews filtered by:

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2020, Unknown Success
NPS
10
NPS
10
Age 25
2 Fertility Medications
Male Factor
PCOS
European
Other
Income $50K - $99K
Marketer or PR
3rd of 3 Docs
5 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Heiner is a grandfatherly figure. He is patient, kind, eloquent, and confident in his knowledge. He asked us pointed, clear questions and clarified as many times as I needed... I felt cared for and while talking to Dr. Heiner, I almost felt like his only patient. His focus was on me, my husband, and our goals. He explained clearly and was very patient with my questions. Our visits have not felt rushed, and they took the time for me and our needs.
She [nurse at Reproductive Care Center] presented my flow charts, medication information, and all other instructions in an organized and clear manner. Over the phone, she repeats directions and assures that I understand before ending our conversation. She’s patient with my questions...Dr. Heiner knows what he is talking about and also knows how to deliver his knowledge in a warm, honest, and unbiased manner.
How was your experience with James Heiner at Reproductive Care Center?
Dr. Heiner is a grandfatherly figure. He is patient, kind, eloquent, and confident in his knowledge. He asked us pointed, clear questions and clarified as many times as I needed. During my OAR, he explained a few terms, but used other terms and jargon that I was unfamiliar with. I asked him what they meant, but I know they were behind schedule, so I didn’t push it with too many questions. He did explain his findings in clear terms and also described what it meant.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Prepare to receive information in a direct but kind manner. Dr. Heiner knows what he is talking about and also knows how to deliver his knowledge in a warm, honest, and unbiased manner.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Dr. Heiner and Jayne have helped us immensely to know exactly (as far as we can tell) what is happening with us—and what is not happening with us. During our consultation and subsequent visits, I felt cared for and while talking to Dr. Heiner, I almost felt like his only patient. His focus was on me, my husband, and our goals. He explained clearly and was very patient with my questions. Our visits have not felt rushed, and they took the time for me and our needs. Never once have I felt that they were treating us “restaurant style” (trying to get as many customers in and out as fast as possible).
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Jayne Payne)
Jayne Payne is a ray of sunshine that I needed when I thought all hope was lost for us. She presented my flow charts, medication information, and all other instructions in an organized and clear manner. Over the phone, she repeats directions and assures that I understand before ending our conversation. She’s patient with my questions, when I forget the names of my medications, and when I don’t remember how many days my past cycles lasted.
Describe your experience with Reproductive Care Center.
My first impression of RRC was negative: January 2020, my husband called to make an appointment for a semen analysis and when he was connected with the receptionist, she was unwilling to help, frustrated with him or something else, and frankly, rude. He didn’t catch her name, but was not happy that she wouldn’t help him schedule a time to come in. She insisted he needed a code from my OBGYN. We didn’t have one, but we were referred to RRC but given anything like that. My second impression was better: I called to schedule an appointment for my husband’s semen analysis and they were more helpful. I’m unsure of who I spoke with, but she wasn’t rude or short with me. Walking in: there’s a home-y feel when you walk in. I felt awkward, but I met a few couples in the lobby who were open and honest about their struggles. The receptionists were kind. Everyone was encouraging.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
We are blessed to have great insurance, so our out of pocket costs (so far) have been manageable. The semen analysis cost $187 and some cents. We paid around $200 for labs and OAR. Our most recent bill was $95 for additional tests.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2019, Successful
NPS
10
NPS
10
Age 35 - 38
4 Fertility Medications
PCOS
European
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Successful
Dr. Heiner was very compassionate. Our first treatment with him resulted in a full term stillbirth. He was very understanding and empathetic when we wanted to try again for another baby. ... Treatment started with baseline labs, a HSG , ultrasound and sperm testing. We decided to go conservative at first. Using clomid 100mg days 3-7 and metformin 500mg TID (for PCOS) as well as OTC Ovaboost and prenatals. Ultrasound was conducted at cycle day 3 to ensure no cysts and view folicles as well as labs.
Nice waiting room, friendly front office staff [Reproductive Care Center]. All departments are very good at returning calls. Very accomidating hours and are available every day. Clean and up to date equipment. Very spacious treatment rooms. Reasonable prices and wonderful guarantee for more expensive procedures. ... She was wonderful with answering questions, returning phone calls and being understanding.
How was your experience with James Heiner at Reproductive Care Center?
Dr. Heiner gave a full description of possible treatment options, answered all of our questions and was very compassionate and thorough at each appointment. He knew the science and research behind what he was doing, but still took the time to relate and socialize with us.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Know all of your options and rely on Dr. Heiner's experience and knowledge to guide you to the right decisions.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Dr. Heiner was very compassionate. Our first treatment with him resulted in a full term stillbirth. He was very understanding and empathetic when we wanted to try again for another baby.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
Treatment started with baseline labs, a HSG , ultrasound and sperm testing. We decided to go conservative at first. Using clomid 100mg days 3-7 and metformin 500mg TID (for PCOS) as well as OTC Ovaboost and prenatals. Ultrasound was conducted at cycle day 3 to ensure no cysts and view folicles as well as labs. He recc OPK clearblue digital and intercourse every other day on cycle days 10-18. This resulted in a pregnancy the first time. Unfortunately we had a full term stillbirth that pregnancy.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Rebecca)
She was wonderful with answering questions, returning phone calls and being understanding.
Describe your experience with Reproductive Care Center.
Nice waiting room, friendly front office staff. All departments are very good at returning calls. Very accomidating hours and are available every day. Clean and up to date equipment. Very spacious treatment rooms. Reasonable prices and wonderful guarantee for more expensive procedures.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
Co-pay as I previously had insurance that covered my treatment.
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
N/A
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 26 - 29
3 IUI
1 IVF
Male Factor
Other
European
Income $100K - $199K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I really liked Dr. Heiner. He isn’t necessarily over the top warm and fuzzy. Be he is kind enough. He always kept me in the loop and was happy to answer or elaborate on any questions I had. If I needed to talk to him on the phone he would always quickly call me back... He doesn’t recommend implanting 2 embryos because of the risk factor with twins. I would listen to that advice. My twins were born prematurely and passed away. I wish I would’ve listened to his recommendation.
They [the staff at RCC-Sandy] are wonderful. Everyone there is kind. Everyone is organized. There isn’t one bad thing I can think of. Everyone does a great job of making you feel welcome and comfortable. They do a great job of guiding you along your infertility journey.... $500-$1000 for IUI, depending on how intensive the IUI was. $1000-$2000 for IVF meds. About $7,000 for IVF treatment
How was your experience with James Heiner at Reproductive Care Center?
I really liked Dr. Heiner. He isn’t necessarily over the top warm and fuzzy. Be he is kind enough. He always kept me in the loop and was happy to answer or elaborate on any questions I had. If I needed to talk to him on the phone he would always quickly call me back.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
He doesn’t recommend implanting 2 embryos because of the risk factor with twins. I would listen to that advice. My twins were born prematurely and passed away. I wish I would’ve listened to his recommendation.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
He always remembered right where we left off from the last appointment. You could tell he wanted us to get pregnant. He was friendly and compassionate. Our IVF twins were born prematurely and passed away, and when we called Dr. Heiner he was very sympathetic.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
The last treatment I received was IVF fresh transfer. I did vaginal ultrasounds before hand which Dr. Heiner preformed to make sure everything looked good. As well as every time I went into check my egg progression. After my eggs were properly developed, we did the egg retreval. Again Dr Heiner was there and talked us through everything before we did it. Same goes for our implant.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Rachel )
She was AMAZING. They all were. So on top of everything. Always answered my questions. So kind and sweet and compassionate.
Describe your experience with Reproductive Care Center.
They are wonderful. Everyone there is kind. Everyone is organized. There isn’t one bad thing I can think of. Everyone does a great job of making you feel welcome and comfortable. They do a great job of guiding you along your infertility journey.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
$500-$1000 for IUI, depending on how intensive the IUI was. $1000-$2000 for IVF meds. About $7,000 for IVF treatment
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
He highly recommended we do 1 embryo due to the risks that multiples can cause. Your chance of getting pregnant does not go up If you implant two. You just have a higher chance of twins. He was direct and stated all the facts about why you should only implant one.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 33
Endometriosis
Unexplained
European
Income $50K - $99K
Teacher
1st of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
He is very knowledgeable and is kind and courteous. So far we have not gotten pregnant but hopefully will in the next few months based on our plan with Dr. Heiner. So far the treatments we have done are working like they should and are excited to get to the next phase of treatment.... We have done standard fertility testing to get to our diagnosis of unexplained fertility. He said it was possible I had endometriosis and surgery could be an option to help with fertility. I did the surgery for pain reasons mostly but Dr. Heiner said it may increase our chances and we will see if it does in a few months.
They [RCC] have always been kind and tried to find the answers to many of our questions before making appointments....There was a little hiccup with our insurance and not getting the correct facility set up for my endometriosis surgery. They were awesome and tried to fix it in a way that would work. It would have been nice to have that all done before scheduling work off, but they tried to make it work so it was an overall ok experience.
How was your experience with James Heiner at Reproductive Care Center?
He is very knowledgeable and is kind and courteous. So far we have not gotten pregnant but hopefully will in the next few months based on our plan with Dr. Heiner. So far the treatments we have done are working like they should and are excited to get to the next phase of treatment.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Schedule an appointment. He is great and should be considered when looking into fertility options.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
He was very understanding and explained things in ways we could understand. He answered all of our questions and has been happy to help us and get us where we need to be.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
We have done standard fertility testing to get to our diagnosis of unexplained fertility. He said it was possible I had endometriosis and surgery could be an option to help with fertility. I did the surgery for pain reasons mostly but Dr. Heiner said it may increase our chances and we will see if it does in a few months. If not we will move onto IVF.
Describe your experience with the nursing staff at Reproductive Care Center.
They have always been kind and tried to find the answers to many of our questions before making appointments.
Describe your experience with Reproductive Care Center.
There was a little hiccup with our insurance and not getting the correct facility set up for my endometriosis surgery. They were awesome and tried to fix it in a way that would work. It would have been nice to have that all done before scheduling work off, but they tried to make it work so it was an overall ok experience.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
Insurance has mostly covered it but we did pay out of pockets for some testing which they had a discount for self pay patients.
What specific things went wrong at Reproductive Care Center?
  • Lost paperwork
  • Failed to order appropriate test
Describe the specific things that went wrong at Reproductive Care Center.
There was just scheduling errors made with my endometriosis surgery and wrong codes put in. It all got fixed and turned out ok.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2018, Successful
NPS
10
NPS
10
Age 25 - 29
3 IUI
1 IVF
Endometriosis
Male Factor
PCOS
Tubal Blockage
Unexplained
Other
Income $50K - $99K
3rd of 4 Docs
9 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Heiner always cared for my desires. I drove 4 hours to see him every time and he always cared about my travels, and asked how my first child I had with IVF. He remembered my medical history and always asked what I’d like to do as far as treatment. He answered every little question we had. We gave him the opportunity to tell us what he would recommend and he always answered in our benefit and not for money
Great clinic [RCC- Sandy]. So clean and up to date. Amazing staff. The finical advisor was so great to help us with the perfect plan for us financially. They work very well with your schedule and if you need to go in on a Saturday or Sunday because of how your cycle goes around IVF then they are very happy to do so. The receptionist and phlebotomists are kind. They have THE best embryologist team. So fun to work with nd Keats make you feel welcome and comfortable. Multiple screens when getting a ultrasound, iui, or IVF done so you can see every part of the procedure. All around great atmosphere with amazing staff.
How was your experience with James Heiner at Reproductive Care Center?
I have done multiple fertility treatments. They are hard. I drove from Idaho to Sandy to see Dr. Heiner (4 hours one way) and I’ll keep doing it. He is exceptional and was easy to work with. He was blunt which was good for us so we didn’t spend our money on something that ‘might’ work. He has a lot of knowledge and experience in fertility treatments. He strives for success and do whatever he can to grow his clients families. He truly has a love for his work.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Have an open mind and don’t be afraid to ask a million questions. He’s so smart, so some things may go over your head. He will recommend a great plan for you or he will listen to what you have in mind. You won’t find a better staff. You are braver than you believe, stronger than you seem, and smarter than you think. You’ve got this!!
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Dr. Heiner always cared for my desires. I drove 4 hours to see him every time and he always cared about my travels, and asked how my first child I had with IVF. He remembered my medical history and always asked what I’d like to do as far as treatment. He answered every little question we had. We gave him the opportunity to tell us what he would recommend and he always answered in our benefit and not for money. He was honest and blunt, which is what we needed to know for our financial, mental, and physical experience. He was smart and had good faith. Not only that but his nurse was exceptional. We loved her and she was so kind and thoughtful.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
He always asked if needles bugged me because there are usually other ways of taking medication. He is concerned for you and so is his nurse. I had many treatments. Everyone is so different with their cycles and how they ovulate, etc. so the treatment strategies may be completely different from what he uses on me than what he uses on another patient. But he used what was best for me. I had been through multiple clomid cycles and iuis before coming to him. So listening to what I had done in the passed helped him to know what he should do differently. I did not get pregnant with my 3 iuis I did with him so he recommended IVF (I had done 6 previous iuis with my OBGYN). When I did not get pregnant with my first IVF cycle then he changed it up which resulted in my first child. So we did the same with my third cycle hoping for baby number two, which I did get pregnant but had a miscarriage. We were still very excited that I got pregnant, and the miscarriage had nothing to do with his procedure or medication requirements. The embryo itself was not strong enough to mature. We did have baby number two with transfer four. We will do the same treatment and medications for our next child as well.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Rachel)
I was assigned Dr. Heiner’s nurse every cycle. Which was very nice because we became friends with so many visits and phone calls and she remembered every bit of my medical history. She was smart and on the ball. She never forgot to call in a prescription or make an appointment for me. She was quick to cal back or respond to my emails. She was very sweet and companionate whenever I did not get pregnant or had a miscarriage and was always very excited and sweet when I did get pregnant. I honestly think Rachel made my experience at RCC so amazing. You work with the Dr quite a bit but you mostly work with the nurses and I seriously could not have gotten a better nurse. She was an absolute dream. Definitely makes the experience of infertility better because of the sweet person that she is.
Describe your experience with Reproductive Care Center.
Great clinic. So clean and up to date. Amazing staff. The finical advisor was so great to help us with the perfect plan for us financially. They work very well with your schedule and if you need to go in on a Saturday or Sunday because of how your cycle goes around IVF then they are very happy to do so. The receptionist and phlebotomists are kind. They have THE best embryologist team. So fun to work with nd Keats make you feel welcome and comfortable. Multiple screens when getting a ultrasound, iui, or IVF done so you can see every part of the procedure. All around great atmosphere with amazing staff.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
The clinic had multiple plans that you can choose from. The Dr worked with you to decide which one he would recommend depending on your history. But he always let you decide in the end. The fincancial advisor was smart and helpful. The let you do in-house financing or you could do your own financing. The Sr also provided a list of employers that helped paid for fertility treatments if we needed to search for help in that way. They were very smart and helpful.
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
With not having any children yet and not knowing how my body would do with pregnancy he recommended I do a single embryo transfer. I am so glad he did because my body does not do well with pregnancy. I am on bed rest for more than half my pregnancies due to placenta abruption. Nothing to do with IVF or how I conceived. Just how my body deals with pregnancy. Because of this I don’t think I could carry twins. So his recommendation was perfect and in my best interest.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2017, Successful
NPS
10
NPS
10
Age 22 - 26
3 IUI
2 IVF
Donor Sperm
Male Factor
PCOS
Other
Other
Income $50K - $99K
Consultant
1st of 4 Docs
2 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
James Heiner is the best. He understands me, he is there for me, and he accommodates how far away I live from his clinic... He will take two hours to talk to me if I need it...he always follows up to check on how we are doing...He is honest, open, and at the end of the day he cares. I do not blame him for the failed attempts, I am grateful he is the one by my side through all of this.
[The nurse at Reproductive Care Center is an] amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions...The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome...$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
How was your experience with James Heiner at Reproductive Care Center?
James Heiner is the best. He understands me, he is there for me, and he accommodates how far away I live from his clinic. He will take two hours to talk to me if I need it. I met him years ago and I will never switch drs. He shakes my husbands hand every time we see him, and he always follows up to check on how we are doing.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
You have to ask questions. He will answer them, but he may not brush up on every detail unless you ask.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
My Dr is the most kind caring individual I have ever met. He appreciates me as his patient and I can tell he is frustrated that we have not been able to conceive again. He is honest, open, and at the end of the day he cares. I do not blame him for the failed attempts, I am grateful he is the one by my side through all of this.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
IUI's we used bravelle, femera, and ultrasounds. IVF we used bravelle, femara, estrace, birth control, blood work, ultra sounds, more injections that I can't fully remember. Both have been successful, unfortunately I have lost three IVF pregnancies.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Rachel Reinhart )
Amazing communicator. She is always there for me, even on the weekends. She is my go to for any and all questions.
Describe your experience with Reproductive Care Center.
The only weakness the clinic has is that sometimes you have to wait for a long time, I never waited more than 30 minutes however. They have so many strengths, good customer service, billing is awesome, they always answer and if they don't they call you right back, they get you on the schedule very fast, and their office is clean and warming.
Describe your experience with your monitoring appointments at Reproductive Care Center.
I could go in for monitoring whenever I needed! They were always very quick!
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
$15,500 for 2 retrievals and as many FET's as I produced. Meds were outside of that, I spent about $8,000 4,000 per cycle
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
He suggests single transfers for me because twins are dangerous, especially with someone like me that has factor v, the more hormones produced the more likely a blood clot
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
10
NPS
10
Age 28 - 29
2 IUI
Male Factor
PCOS
Prefer not to answer
Income $50K - $99K
3rd of 3 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Heiner was great from the very beginning. ... We expressed what we wanted to do with our next treatments and he made sure that we were doing what was best for us and that we didn’t jump into something big before we tried everything else first. I was ready to jump right into IVF but we hadn’t done a round of IUI with injections yet and he wanted us to try that first which I was glad about. The IUI’s were not successful (we did 2 with him) and after we found out the second wasn’t successful he had us meet with him in his office where he reviewed the previous levels for both me and my husband.
I felt comfortable from the first moment I scheduled our first appointment [at RCC-Sandy]. The front desk staff always greeted us with a smile. The nurses were always friendly and we’re great to make sure we didn’t waste our time while there... I had not tried injections during any previous IUI’s and that was the first thing he wanted us to try. Unfortunately it didn’t work again, but I was glad that he took a different approach than my previous doctors.
How was your experience with James Heiner at Reproductive Care Center?
Dr. Heiner was great from the very beginning. During our first visit he took the time to listen to everything we had tried with previous doctors and asked thoughtful questions which made me feel more comfortable. We expressed what we wanted to do with our next treatments and he made sure that we were doing what was best for us and that we didn’t jump into something big before we tried everything else first. I was ready to jump right into IVF but we hadn’t done a round of IUI with injections yet and he wanted us to try that first which I was glad about. The IUI’s were not successful (we did 2 with him) and after we found out the second wasn’t successful he had us meet with him in his office where he reviewed the previous levels for both me and my husband. He noticed that Jordan’s sperm had changed and he recalculated our fertility score and found it was low. He then suggested moving to IVF only if we were comfortable and ready for it. We voiced our concerns and he took the time to answer all of our questions. We didn’t feel rushed one bit. In the end we decided not to move forward at that time. We loved working with Dr. Heiner!
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Everyone made sure that we felt comfortable every time we went into the office!
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
I had not tried injections during any previous IUI’s and that was the first thing he wanted us to try. Unfortunately it didn’t work again, but I was glad that he took a different approach than my previous doctors.
Describe your experience with the nursing staff at Reproductive Care Center.
They were all very friendly
Describe your experience with Reproductive Care Center.
I felt comfortable from the first moment I scheduled our first appointment. The front desk staff always greeted us with a smile. The nurses were always friendly and we’re great to make sure we didn’t waste our time while there.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
We paid for our initial visit, the two iui’s And follow up appointments for both. Standard fees
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2012 - 2015, Successful
NPS
10
NPS
10
Age 30 - 33
4 IUI
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
We loved the experience we had with Dr Heiner. He was kind but direct. I didn't need someone to sugar coat what was happening I needed someone to figure out the issues with me and help me get pregnant. He did that. It was a lot of trial and error. I feel like others may have given up midcycle but he found us a new route until he couldn't.... My dosage changed from his standard (115 IU every other day for 3 days) to much higher dose for the FSH injections. It took two cycles to figure out that I needed to start at a high (400 iu+) dose near daily and taper down. My AMH was incredibly high.
I love everything about the clinic [RRC-Sandy] except for how they handle billing. Amazing providers, excellent and kind nurses, everyone is really great. Billing is a bit much. I know they changed systems during my treatment. I always paid at the time of service as was required since my insurance didn't cover anything... But I would still receive bills for appointments I had already paid for. Agrue the bill out and then get a bill from a second company. So frustrating. No explanation and poor system to show payment history. I hope changes have been made in the 3 years since I have been a patient.
How was your experience with James Heiner at Reproductive Care Center?
We loved the experience we had with Dr Heiner. He was kind but direct. I didn't need someone to sugar coat what was happening I needed someone to figure out the issues with me and help me get pregnant. He did that. It was a lot of trial and error. I feel like others may have given up midcycle but he found us a new route until he couldn't.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
He was kind but direct. I felt like he wanted it to work for us nearly as much as we did.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
My dosage changed from his standard (115 IU every other day for 3 days) to much higher dose for the FSH injections. It took two cycles to figure out that I needed to start at a high (400 iu+) dose near daily and taper down. My AMH was incredibly high. Trying to stimulate some growth without overestimating, we were doing IUI trying to stay 3-4 follicles at most. It took some time but we started with femara, we did 8-12 days of FSH injections starting at 375-400 and going down in dose every 2-3 days. Ultrasounds every 2-3 days from cycle day 8 until trigger shot. Followed by IUI at 36 hours after trigger.
Describe your experience with your nurse at Reproductive Care Center.
The nurses are amazing! I have dealt with several over the years and never had a bad experience.
Describe your experience with Reproductive Care Center.
I love everything about the clinic except for how they handle billing. Amazing providers, excellent and kind nurses, everyone is really great. Billing is a bit much. I know they changed systems during my treatment. I always paid at the time of service as was required since my insurance didn't cover anything... But I would still receive bills for appointments I had already paid for. Agrue the bill out and then get a bill from a second company. So frustrating. No explanation and poor system to show payment history. I hope changes have been made in the 3 years since I have been a patient.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
I spent $5000-7000 per round femara, FSH, trigger shot and IUI. My results were not typical. $3000 was about what i spent on meds each cycle. IUI/sperm wash was almost 500. I needed multiple ultrasounds due to my high dose of meds and poor response... Each ultrasound was 250-300. I had 5-8 per cycle. Femara for 5 days less then $25.
10
Doctor
James Heiner
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 40
4 Fertility Medications
Diminished Ovarian Reserve
Male Factor
Tubal Blockage
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.... We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
I have recently learned that this clinic [Reproductive Care Center-Pleasant Grove] does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.... Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
How was your experience with James Heiner at Reproductive Care Center?
Dr Heiner took a long time with my husband and I during our appointments. He explained everything in detail, including drawing diagrams and writing down statistics. I was impressed by the amount of detail he remembered when I read the appointment notes later.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Write down your questions in advance and as they come up during the appointment.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
Dr. Heiner spent an extensive amount of time with myself and my husband. He continued to answer question after question without appearing rushed or bothered. Later, I received the notes from our appointment and they were incredibly detailed!
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
We discussed using clomid versus femara and adding Gonal F. We increased the clomid to 100mg per day and then followed up with bloodwork to see how I responded. He explained that the Gonal F will reduce some of the negative effects of the clomid, with regard to mucus.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Rachel)
Rachel and anyone I have spoken to has taken the time to answer all my questions, to confirm answers and get back to me, etc. I never feel like they are rushed or annoyed with my calls.
Describe your experience with Reproductive Care Center.
I have recently learned that this clinic does not participate in the attain loan program. That is a downside for me. The costs of some procedures are a little higher than other clinics. Also, I have been told that their embryo adoption waiting list time and selection is different from other clinics in the area.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
I purchased a diagnostic package for $700. IUI's were just over $400 and IVF depends upon many factor. We have not yet moved forward with IVF.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Reproductive Care Center
Pleasant Grove
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2013 - 2016, Successful
NPS
10
NPS
10
Age 24 - 27
1 IVF
Anovulation
Unexplained
Other
Income $100K - $199K
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
he [Dr. Heiner] will take good care of you!...We started with IUIs. After 5 failed we went to IVF...He was extremely realistic and practical yet encouraging and hopeful. He was positive and involved. He was at every appointment and even came in on a weekend when he wasn’t assigned to be on call to do my transfer. He was genuine and kind and loving. Him and his clinic helped provide us different plans and financial plans to help us achieve getting pregnant
I loved the staff and doctor [at Reproductive Care Center] so much! My nurses were so loving. They emailed me, called me to check up on me and I truly felt like they all loved me and were cheering for me...They had a dedicated room to reviewing print out and instructions before and after each treatment or procedure with the nurses. They emailed me talked with me and were always available when needed
How was your experience with James Heiner at Reproductive Care Center?
I loved him. He was extremely realistic and practical yet encouraging and hopeful. He was positive and involved. He was at every appointment and even came in on a weekend when he wasn’t assigned to be on call to do my transfer. He was genuine and kind and loving. Him and his clinic helped provide us different plans and financial plans to help us achieve getting pregnant
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Go to him he will take good care of you!
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
I loved the staff and doctor so much! My nurses were so loving. They emailed me, called me to check up on me and I truly felt like they all loved me and were cheering for me
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
We started with IUIs. After 5 failed we went to IVF.
Describe your experience with your nurse at Reproductive Care Center.
There were fantastic! They had a dedicated room to reviewing print out and instructions before and after each treatment or procedure with the nurses. They emailed me talked with me and were always available when needed
Describe your experience with Reproductive Care Center.
I loved the clinic. It was a longer drive for us but was worth it. It is a calm and comforting atmosphere and everything is fine in house so I liked that everything was all in on place. I think everything they did was a strengrh.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
I don’t remember. They did provide us with a small discount based on our income at the time and helped us get discounts on our medication
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2016, Successful
NPS
10
NPS
10
Age 26 - 32
1 IVF
PCOS
European
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. James Heiner] is more driven by the human, and not by the numbers. Meaning, that he takes into consideration your unique situation. I took far less medications with him than I did my previous doctor, and all my cycles with him were successful.... He explained everything very well to us and actually helped us decide that transferring one embryo was in our best interest. Because of this new information, we were able to successfully transfer one embryo and get pregnant.
Nice clinic [Reproductive Care Center- Sandy], I"ve been going there for over a decade! The nursing staff is wonderful, billing department is horrible and underqualified for their job. The actual clinic is clean and a nice environment.... He [Dr. James Heiner] strongly suggested we only transfer one embryo. He knew we wanted to have a couple more babies, and he said we'd have our best chance by only transferring one. He explained this in great detail to us and we felt very confident in this choice.
How was your experience with James Heiner at Reproductive Care Center?
He is the best! He has given us the gift of three beautiful children. He explained everything very well to us and actually helped us decide that transferring one embryo was in our best interest. Because of this new information, we were able to successfully transfer one embryo and get pregnant.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Listen to him and follow his advice.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
He was so kind and compassionate. He always commented on our kids and asked how they were. He took our comments and worries into consideration.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
He is more driven by the human, and not by the numbers. Meaning, that he takes into consideration your unique situation. I took far less medications with him than I did my previous doctor, and all my cycles with him were successful.
Describe your experience with Reproductive Care Center.
Nice clinic, I"ve been going there for over a decade! The nursing staff is wonderful, billing department is horrible and underqualified for their job. The actual clinic is clean and a nice environment.
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
He strongly suggested we only transfer one embryo. He knew we wanted to have a couple more babies, and he said we'd have our best chance by only transferring one. He explained this in great detail to us and we felt very confident in this choice.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 27 - 28
1 IUI
Male Factor
European
Income $50K - $99K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
We completed the IUI during peak ovulation and come back for additional testing [with Dr. Heiner]. Received a negative test. Although not our ideal outcome, we were never lead to believe this was a perfect option for ,us as we chose to complete the IUI and were given low chances of success...met with us and explained in detail our situation, he met with us quickly after we inquired with his office and always followed up when we had questions/concerns.
This clinic [Reproductive Care Center] is very efficient at taking care of their patients whether it be a Saturday afternoon or during regular business hours. They are quick to call back if you don't get connected immediately. They are empathetic and professional...Although we have not yet been able to achieve our goals to expand our family, they have been very helpful, understanding, and adaptive to our needs. They have never pressured us into treatments we were not ready for and understood our wishes to try other procedures before jumping to ICSI or IVF. We love the office and their staff.
How was your experience with James Heiner at Reproductive Care Center?
We had a great experience with RCC. Although we have not yet been able to achieve our goals to expand our family, they have been very helpful, understanding, and adaptive to our needs. They have never pressured us into treatments we were not ready for and understood our wishes to try other procedures before jumping to ICSI or IVF. We love the office and their staff.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Be prepared to ask questions, there will be a lot of information that they deal with daily that as a patient you may not fully understand. They are always happy to answer questions, so do not be afraid to ask those questions.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
James Heiner met with us and explained in detail our situation, he met with us quickly after we inquired with his office and always followed up when we had questions/concerns.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
We completed an unmedicated IUI process. This was a fairly smooth process starting with blood-work and testing (Ultrasound, SA, HSG, etc...). We completed the IUI during peak ovulation and come back for additional testing. Received a negative test. Although not our ideal outcome, we were never lead to believe this was a perfect option for ,us as we chose to complete the IUI and were given low chances of success.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Alex)
The nursing staff was amazing, they answered all questions when asked.
Describe your experience with Reproductive Care Center.
This clinic is very efficient at taking care of their patients whether it be a Saturday afternoon or during regular business hours. They are quick to call back if you don't get connected immediately. They are empathetic and professional.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
Our cost was covered by insurance, but seemed reasonable comparative to others we researched.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
10
NPS
10
Age 24
1 Fertility Medications
Male Factor
PCOS
European
Income $0 - $49K
Sales Representative
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Ask questions if you don’t understand something, he [Dr. James Heiner] is always willing to answer...We did ICSI because of male factor infertility...Before we did the egg retrieval he said he liked to transfer one because there are more risks with a twin pregnancy or possibilities of eggs splitting but then I only ended up with two embryos on day 3 so he let me transfer both...He was always very kind when I went in to meet him and took the time to explain everything so I could understand what was going on.
The nursing staff [at Reproductive Care Center] was amazing. I started bleeding two weeks after I got a positive pregnancy test and when I called to talk to them they were very comforting and allowed me to come in for a check up that day. Luckily, everything looked ok and I had a healthy pregnancy. It was really nice to be able to be seen so fast...I did the guarantee plan so I paid for four cycles and if it didn’t end up in a live birth I got my money back. Luckily, it worked.
How was your experience with James Heiner at Reproductive Care Center?
He was very knowledgeable and knew exactly what was going on with me when my primary care doctor didn’t. He was clear about what the process would be like and took the time to explain it to us. We ended up doing ICSI and everything turned out great-we were able to get pregnant in the first try and had healthy twins.
What's one piece of advice would you give a prospective patient of James Heiner at Reproductive Care Center?
Ask questions if you don’t understand something, he is always willing to answer.
During treatment, were you treated like a number or a human with James Heiner at Reproductive Care Center?
He was always very kind when I went in to meet him and took the time to explain everything so I could understand what was going on.
Describe the protocols James Heiner used in your cycles at Reproductive Care Center and their degree of success.
We did ICSI because of male factor infertility.
Describe your experience with the nursing staff at Reproductive Care Center.
The nursing staff was amazing. I started bleeding two weeks after I got a positive pregnancy test and when I called to talk to them they were very comforting and allowed me to come in for a check up that day. Luckily, everything looked ok and I had a healthy pregnancy. It was really nice to be able to be seen so fast.
Describe your experience with Reproductive Care Center.
I called a few other clinics and they couldn’t get me in for at least a month and RCC was able to get me in in a week! I never had any problems scheduling appointments with them. Eveyone in the office is friendly and the office itself was always clean.
Describe the costs associated with your care under James Heiner at Reproductive Care Center.
I did the guarantee plan so I paid for four cycles and if it didn’t end up in a live birth I got my money back. Luckily, it worked.
Describe James Heiner's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
Before we did the egg retrieval he said he liked to transfer one because there are more risks with a twin pregnancy or possibilities of eggs splitting but then I only ended up with two embryos on day 3 so he let me transfer both.
10
Doctor
James Heiner
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Reproductive Care Center
Sandy
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5