James Kustin

Washington Center for Reproductive Medicine

Medical SchoolMonash
ResidencyRoyal Women's Hosp
FellowshipNorthwestern
Bellevue
1370 116 th. Ave. NE
Bellevue, WA 98004
(425) 462.6100
On a scale from 0-10, how likely are you to recommend James Kustin to a friend?
Don't recommend: 100%5
1 assessment
  • 0% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 100% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
Communication
Poor communication
Excellent communication
Frequency Seen
Rarely saw at appts.
Always saw at appts.
Responsiveness
Poor response time
Excellent response time
On a scale from 0-10, how likely are you to recommend Washington Center for Reproductive Medicine to a friend?
Don't recommend: 100%5
1 assessment
  • 0% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 100% Don't recommend (0-6)
1 assessment
5
Age
36
Treated
2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
5
Dr [Kustin] is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input....Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff...Agonist protocol for IVF.
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Age
36
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF, 1 Embryo Freezing, Donor Sperm
Diagnosis
5
How was your experience with James Kustin at Washington Center for Reproductive Medicine?
Dr is short-tempered and old school. Dismissed concern such as pain during transfer. I experienced pain during the first one and when I brought up how we could mitigate it the second time I was told it wouldn't hurt. And treated as though I was dumb to even ask. Insists on his methods. Yells at staff. But it's an inexpensive route to a baby.
What's one piece of advice would you give a prospective patient of James Kustin at Washington Center for Reproductive Medicine?
Gets things done, expect to hate your experience.
During treatment, were you treated like a number or a human with James Kustin at Washington Center for Reproductive Medicine?
Dr is dismissive of questions, concerns, doesn't build rapport. Does things his own way regardless of patient input.
Describe the protocols James Kustin used in your cycles at Washington Center for Reproductive Medicine and their degree of success.
Agonist protocol for IVF. Chemical transfer cycle after using BCP and Lupron
Describe your experience with the nursing staff.
The rest of Des team was saving grace. Nurses, embryologist (who has since left), ultrasound tech were all delightful.
Describe the costs associated with your care under James Kustin at Washington Center for Reproductive Medicine.
About $15k for IVF retrieval and fresh transfer. Another $3k for frozen transfer. Meds not included.
What specific things went wrong at Washington Center for Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
5
Doctor
James Kustin
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Washington Center for Reproductive Medicine
Bellevue
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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